Corporate Plan 2017-2020

Technology
Maximise our use of technology to deliver what matters to customers
We have big plans to improve some
of our ways of working. Through
embracing new technology and
working smarter we want to
improve the customer experience
providing greater innovation in the
way we interact with them.
We will ensure our processes and
systems are efficient, meet the needs
of our customers and support new
and innovative ways of working.
We will offer more accessible ways
for our customers to interact with us,
in a way they want and at a time that
suits them. We plan to deliver services
in a convenient and flexible way by
providing a range of options, taking
into account the diverse needs of
our customers.
Our plans include:
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Reviewing and streamlining
processes to ensure they
are fit for purpose
Making it easy for
customers to interact via
technology to do things like
reporting repairs on-line
Ensuring staff have accurate
information available at their
fingertips at all times
Providing a range of options
for customers to interact,
based on their diverse
requirements or preferences