The New Aging Enterprise - aarp
The New Aging Enterprise - aarp
The New Aging Enterprise - aarp
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Conclusions<br />
Common Elements of <strong>New</strong> <strong>Aging</strong> <strong>Enterprise</strong>s<br />
<strong>The</strong>re are cross-cutting elements that are evident in all 14 of the <strong>New</strong> <strong>Aging</strong> <strong>Enterprise</strong>s<br />
analyzed so far in this discussion:<br />
Positive <strong>Aging</strong>. <strong>New</strong> <strong>Aging</strong> <strong>Enterprise</strong>s build on strengths of aging, not on a deficit<br />
model. For example, older people are seen as a source of value to society through work<br />
(RetirementJobs) or volunteerism (Experience Corps). Later life is viewed as a time of growth<br />
even under conditions of disability (Eden Alternative).<br />
Age-Affirmative Branding. <strong>New</strong> <strong>Aging</strong> <strong>Enterprise</strong>s appeal to principles of gain over<br />
the lifespan through lifelong learning (Elderhostel) and intergenerational mentoring (Experience<br />
Corps). RetirementJobs emphasizes the value of mature workers to employers and society.<br />
Ageless Marketing. In keeping with the marketing approach propounded by David<br />
Wolfe, 105 <strong>New</strong> <strong>Aging</strong> <strong>Enterprise</strong>s often appeal to what transcends age, such as health promotion<br />
(Curves) or low-cost investing (Vanguard), which invites customers on an age-irrelevant basis, 106<br />
even if the goal (e.g., retirement) may be age-related.<br />
Blurred Genres. <strong>New</strong> <strong>Aging</strong> <strong>Enterprise</strong>s go beyond the dichotomy of “profit” versus<br />
“nonprofit.” For example, Vanguard looks like any other big mutual fund but legally is a<br />
mutually-owned company paying no dividends to outside owners. Erickson Retirement<br />
Communities has created its own foundation and nonprofit university program on behalf of<br />
housing and aging. RetirementJobs has allied itself with AARP and works actively against<br />
ageism in all forms.<br />
Social Capital. Social capital is as important as financial capital for <strong>New</strong> <strong>Aging</strong><br />
<strong>Enterprise</strong>s. <strong>The</strong>se organizations typically spend less than other companies on conventional<br />
advertising or marketing, relying instead on “viral marketing” (Elderhostel) or promoting social<br />
ties at the local level (Curves). Morale and group cohesion are essential for success whether in<br />
volunteering (Experience Corps) or long-term care (Eden Alternative).<br />
Economies of Scale. Some <strong>New</strong> <strong>Aging</strong> <strong>Enterprise</strong>s are huge in scale, e.g., Curves with<br />
8,000 franchises, and Elderhostel, the largest education-travel enterprise in the world. But, these<br />
organizations also strive to retain an atmosphere of small-scale intimacy. Idealist, for example,<br />
complements its web-based communities with face-to-face interaction. Vanguard, the second<br />
largest mutual-fund family, provides a strong emphasis on customer care.<br />
Cost-Effectiveness. Low cost is central to the “value proposition” offered by <strong>New</strong><br />
<strong>Aging</strong> <strong>Enterprise</strong>s. Vanguard has defined its brand identity through low fees for shareholders.<br />
Elderhostel seeks to provide educational travel at a price lower than commercial competitors.<br />
Curves aims to be affordable to non-affluent women, rather than the affluent clientele attracted to<br />
upscale health clubs.<br />
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