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supervision of the Customer Services Center.
• The monitoring of natural gas notifications with the alert line
187 and transmitting the notifications to Emergency Intervention
Personnel through navigators integrated with an emergency
notification monitoring program.
• An “Emergency Action Plan” prepared to determine the course
of intervention measures to be implemented by İZMİRGAZ
personnel in case of a natural disaster, sabotage and other
emergencies with a capacity to affect İzmir. A Crisis Desk and
Crisis Board also established to implement the emergency action
plan. All personnel have participated in informative sessions.
Targets…
Among the targets of İZMİRGAZ for 2012 are;
• to increase the number of natural gas subscribers in the zones
where investment activities have been completed,
• As of the end of 2012, to increase the amount of natural gas
transported/sold in the system to 3 billion m3 ,
• to provide customers with natural gas at lowest prices possible
by diversifying supplier portfolio.
• to increase customer satisfaction by following a customeroriented
approach,
• to increase the number of eligible consumers in the customer
portfolio,
• to increase the number of online procedures by making use of
new technologies,
• to create a brand dependency and to be in the forefront,
• to promote use of natural gas for cooling,
• to create customer awareness about potential areas of natural
gas use,
• to increase cooperation with public agencies and organizations
in order to reduce carbon emissions in Izmir in compliance with
Province Local Environment Board Decisions.
ESGAZ-ESKIŞEHIR NATURAL GAS
DISTRIBUTION AND TRADE INC.
With the natural gas distribution license provided by the Energy
Market Regulatory Authority dated 18.09.2003, ESGAZ is the
only legal entity to hold a license for distributing natural gas on
the jurisdiction and adjacent areas of Eskişehir Metropolitan
Municipality. In addition, ESGAZ is the first natural gas distribution
company in Turkey to be privatized.
Since 2004 until today ESGAZ has made large-scale investments
and has increased the total length of its natural gas distribution
network to 1.785.937 m with its 48.051 m of PE lines and 29.435
m of service lines commissioned in 2011. This amount is equal to
three times around the Eskişehir-Ankara highway.
Ever since joining the Kolin Group of Companies, ESGAZ has
shown a tremendous growth by expanding its natural gas network
in Eskişehir province by 207% in only 8 years.
The company has registered 21.208 new subscribers in 2011
increasing the total number of subscribers throughout Eskişehir
to 304.989. The company has succeeded to increase natural gas
consumers by 185% within 8 years. ESGAZ is the first natural
gas distribution company to ensure a penetration rate of 100% in
Turkey.
As of 2011, ESGAZ, with its 540 million Sm 3 natural gas
consumption holds 1.3% share in the Turkish gas market.
ESGAZ conducts its business with a management concept
fully compliant with ISO 9001 Quality Management, ISO 14001
Environment Management and OHSAS 18001 Occupational Health
and Safety Systems for which it has been certified and provides
approximately 3000 people and 73 certified domestic installation
companies with employment in overall Eskişehir.
With the ongoing works, the company is targeting to include
15.000 new subscribers until the end of 2012.
After joining the Kolin Group in 2004, the company has shown a
sustainable growth rate with a management philosophy of high
quality but cost-effective service.
Since 2010, ESGAZ has been undertaking checks for parts of its
gas grid, commissioning of which dates back to 10 years ago
and informing users in order to maintain safety at the highest
level.
NATURGAZ NATURAL GAS IMPORT,
EXPORT, INDUSTRY AND TRADE INC.
Within the scope of its wholesale license granted by EMRA,
Naturgaz has purchased and sold 281 million m3 of natural gas to
Kolin’s licensed gas distribution companies İzmirgaz and Esgaz,
and eligible consumers in 2010. After July 2010 with the decrease
of eligible consumer limits in İzmir distribution region , Naturgaz
has added eligible consumers such as Viking Kağıt ve Selüloz
A.Ş., Anadolu Efes Biracılık and Malt San. A.Ş. and Tukaş Gıda
San. and Tic. A.Ş. to its customer portfolio and started to supply
them with natural gas. Naturgaz had a turnover of 145 million TL
in 2010 and offset the year with approximately 14,4 million TL
Kolin Group of Companies 2011 / Annual Report 45
profit before taxes. In 2010, there were 5 importing companies
and 11 wholesale companies in natural gas market of Turkey in
addition to BOTAŞ. Naturgaz, enjoying having facilitated access
to eligible customers and market opportunities created through
the distribution companies within Kolin Group, ranked in 7th place
among these companies in terms of market share. When importing
companies are left out of the equation it ranks in the third place in
terms of market share among wholesale companies.
Because of the recent earthquake in Japan which resulted in
substitution of power generated by the nuclear power plants with
power generated by CCGTs and rapidly increasing oil prices, 2011
has been a year which incurred price hikes in international gas
markets. However, these price hikes have not been reflected until
the last quarter of the year to residential and industrial customers
in the domestic market through cross-subsidization policies.
Recently, an amendment made to the Natural Gas Market Number
4646 enabled further imports of liquidized natural gas (LNG) and in
order to exploit market opportunities by importing LNG, Naturgaz
applied to EPDK for a license to import (Spot LNG) in 2010. With
this license Naturgaz plans to import and wholsale LNG in a near
future.
Demand for natural gas in Turkey is expected to show a rapid
growth rate by bringing new opportunities along. It is estimated
that the additional demand for natural gas only from the electricity
generation sector will exceed 10 billion m3 until 2020.
Naturgaz which is a member of Petroleum Platform Association
(PETFORM) continues its efforts to diversity. Its gas supply
portfolio, obtain necessary hardware to ensure more transparency
in the operation of trade centers and balancing mechanisms as
well as determine strategies which are appropriate for its own
financial structure as well as the needs of clients in terms of
marketing and amount and price risks management.
In 2011, the annual gas consumption in Turkey reached to some
43,5 billion m3 . 10% of this consumption was realized in the zones
where Group companies are licensed to distribute gas. However,
while the natural gas market has still not attained a liberal,
transparent and operable market structure and there are still legal,
technical and economical (i.e. cross-subsidized prices) barriers
to new entries, the market has not been able to reach sufficient
maturity as yet. Despite these drawbacks, Naturgaz has set a
target for itself to reach a minimum wholesale market share of
6-7% until 2015. Naturgaz’s strong financial structure of Naturgaz,
existing cooperation with the natural gas distribution companies
within the Group which enables it to reach the target group on the