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Energy
Inc. to Kolin-Limak-Cengiz Consortium, identity information
(i.e. citizenship number, name, surname etc.), communication
information (address; GSM, e-mail etc.), retail sales contract,
tariff/energy-meter information have been updated. The updating
process is targeted to be finalized by the end of 2012.
After the finalization of updating activities, as electricity
distribution companies and their service providers will have a
stronger communication with subscribers, the subscribers will be
easily updated about new regulations and campaigns regarding
the services provided and Interactive customer applications will
be enabled on the company’s web site.
Repair and maintenance activities
Before the transfer period, repair and maintenance services
were provided by outsourcing from 11 different companies for
the central and rural areas of Sivas, Tokat and Yozgat provinces
which are within the Çamlıbel Electricity Distribution Zone.
Because of the number of feeder failures reported to TEIAS
and numerous customer complaints, it was decided that Çamlı
Energy Distribution and Retail Sales Services Inc. should deal
with the repair and maintenance works of Tokat province. While
the performance and service quality increased as a result of
internalization, customer complaints, the feeder connection and
unscheduled power cuts due to failures decreased At the end
of the process commercial and technical quality were achieved
as a result of the targeted supply continuity and it was decided
to commission Çamlı Energy Distribution and Retail Sales
Services Inc. as of 04.06.2011 to deal with the AOB works of
Sivas and Yozgat provinces as well by renovating all necessary
tools and equipment for the teams. Currently, periodical network
maintenance and failure repair works are carried out in line with
international quality standards.
ULUDAĞ ELECTRICITY DISTRIBUTION
INC.
The distribution and sales figures for Çamlıbel Electricity
Distribution Inc. for the years 2010 and 2011 and information
regarding subscriber numbers are presented in the following
table:
After the operations such as index reading, circulation of 2 nd
notice for payment,disconnection/reconnection, disassembly/
reassembly of meters, bill collection (partial),repair and
maintenance, vehicle rentals and cleaning services were
internalized and started to be performed by an affiliated
partnership, Uluğ Inc. Uludağ Electricity Distribution Inc. has
shown some major enhancements:
Index reading performance
During the period Uludağ Electricity Distribution Inc. used to
outsource index reading services, the number of billed subscribers
were fluctuating between 1.600.000 and 1.750.000. When the
service was taken over by Uluğ Energy Distribution and Retail Sales
Services Inc. this number has increased up to 1.900.000, in other
words, a 15% increase in number of billed subscribers has been
achieved during the new period. Consequently, bill collection rates
have tremendously increased by contributing to the positive cash
Energy Sold/Distributed and No of Subscribers in Uludağ Distribution Region (2010-1011)
Energy Sold/Distributed in
Uludağ Distribution Region
Consumption (MWh)
No of Subscribers
2010 2011 2010 2011
Sales to UEDAŞ Transmission System Customers A 1.064.834 178.496 23 6
Sales to UEDAŞ Distribution System Customers B 9.194.016 8.146.880 2.447.672 2.541.208
Total Sales to UEDAŞ Customers a+b 10.258.849 8.325.377 2.447.695 2.541.214
Sales to Transmission System Customers of Other Suppliers C 2.809.236 4.142.577 19 24
Sales to Distribution System Customers of Other Suppliers D 823.435 1.445.586 5.295 9.968
Total Sales to Customers of Other Suppliers c+d 3.632.671 5.588.163 5.314 9.992
Total Energy Distributed in the Region b+d 10.017.451 9.532.466 2.452.967 2.551.176
Total Energy Sold in the Region a+b+c+d 13.891.520 13.913.540 2.453.009 2.551.206
Kolin Group of Companies 2011 / Annual Report 49