Ingenico Corporate Brochure

Corporate
brochure

Ingenico: a « One Stop Shop »
for secure transaction solutions
A global leader
As the world’s leading provider of payment solutions, Ingenico’s
solid historical leadership and know-how in terminals has enabled
the group to reinforce its position in transaction management
and value-added services. Ingenico guarantees the needs-based
customer offers in services and transactions that maximize the
value of the transaction at every stage of its lifecycle and deliver
vital business benefits – contributing significantly to our success.
2010 was an outstanding year of profitable growth for the group,
consolidating its trusted leadership position. In 2011, Ingenico
continues its growth.
Ingenico across the world
Our customers and partners reap the benefits of a truly global
organization that combines an extensive network and global
payment infrastructure with strong local knowledge. Ingenico has
the reach to break down geographical boundaries and deliver
unified and global management of payments, transactions and
value-added services while understanding local requirements.
• A commercial presence in more than 125 countries
• Offices and subsidiaries in over 40 worldwide locations
• 3500 employees over the globe
Cutting edge technology
Innovation remains firmly at the heart of the Ingenico culture and
the group continues to shape emerging markets and drive mature
payment markets worldwide, through state-of-the-art, businessfocused
innovation.
A worldwide player in the payment ecosystem
Point of Interaction
A full renewed range of
cross-channel payment solutions,
adapted to all points of sale:
• Standard multi-lane
• Mobile POS
• Self-scanning
• Self-service
• Home delivery
• E & m commerce
Software Solutions
A complete and international
suite of payment solutions:
• Pure payment solutions
• Payment transaction
pre-processing & processing
• Connectivity
• Touch point management
• Gateway for services
• IP centralization
With more than 30 years of experience in payment solutions, and
extensive knowledge of security and regulation constraints,
Ingenico is constantly pushing the boundaries to address untapped
market opportunities available to its customers. Its expertise in this
complex ecosystem is a clear mark of distinction and ensures the
group remains a global partner you can grow with.
• A portfolio of 1500 applications
• ½ billion Euros invested in R&D since 2000
Ingenico has been at the forefront of the development and adoption
of contactless technology for 15 years, and is part of numerous
pilot programs taking place all over the world. NFC-based
contactless technology is embedded in all the terminals in its new
product range.
Business smart
Ingenico is continually refining its “one-stop-shop” offer to
create market-specific solutions for merchants and retailers. With
leading-edge technology and expertise, Ingenico solutions enable
“anywhere, anytime payment” and provide a powerful competitive
advantage for any brand.
We deliver the most comprehensive portfolio of “beyond payment”,
cross-channel solutions on the market and create additional value
through unique transaction management and business-critical
services. Our comprehensive end-to-end solutions deliver tangible
value to businesses and their customers, creating new revenue
streams and loyalty opportunities, allowing brands to deliver a
more compelling proposition, at home and abroad.
A complete business model base on payment touch points expertise completed
by payment & business services to cover all payment value chain
Service Solutions
Complete hosted payment
and management services:
• Payment processing
• Terminal management service
• Value-added services
Security through a PCI
DSS-certified platform.
Availability thanks to Follow
the Sun backup.
Professional Services
A worldwide presence
and local experts:
• Value chain coverage
• Responding to business needs
• Payment solutions
• Security
• Operations
Supporting merchants’
international development.

A value offer tailored for Small Merchants
New Merchants’ Needs
Payment is an increasingly dynamic and challenging arena, with
consumers expecting ever more choice, flexibility and services
when paying for goods. Banks must rise to the challenge by
bringing a full and innovative offering to their SMB clients – an
offer adapted to their needs.
Merchants today need easy to use technology that doesn’t detract
from their core business but enhances it – innovative, state-of-theart
technology that allows them to increase productivity at store
and save valuable time on a daily basis.
What’s more, the battle for a share of consumer spending means
that merchants must become more dynamic and take their service
offerings ’beyond payment’ –
creating a closer relationship
and increasing affinity with
customers. Merchants need
to deliver a more compelling
proposition – offering new
value-added services allows
them remain competitive and
differentiate themselves in
today’s marketplace, generating
new revenue streams and
loyalty opportunities.
The Ingenico Value Proposition
1 A Smart payment touch
point approach
• Solutions tailored perfectly to small
merchants
• A range of innovative devices (counter,
outlet, mobile…)
• Acceptance of all card payments
(magstripe, chip and PIN, contactless,
ePayment)
• A smart interface with top-notch
screen color
• A future-proof value-added services
platform
• Merchants’ services portal design
2 PCI-certified and secure connectivity
• All Ingenico terminals are PCI-PTS V2 & V3
• Designed to comply to the latest security
standards
• Match any local security certification
• Designed for any kind of payment
3 High availability and security
Terminal mana gement system (TMS)
• A robust and secure architecture
• Remote installation of new applications
onto the terminal fleet
• Easy remote updates of new payment
services
• Payment parameter modifications
• Remote information on deployed devices
4 Optimize cashless transactions
• Management and monitoring tools for
a complete overview of transactions
in real time
• Dashboards and reports to make the right
business decisions at the right time
• Advanced financial and reconciliation tools
A new payment approach
for banks & their merchants
We understand the challenges and opportunities of the market
and are able to deliver a global payment solution – a compelling,
value offer for banks, tailored to their SMB clients.
Ingenico offers a full portfolio of business applications which are
easy to roll out and update, eliminating complexities for merchants,
increasing productivity, reducing costs and providing an efficient
operational answer to their business needs.
What’s more, we deliver complete peace of mind for acquirers and
merchants at every stage of the payment journey. Our devices and
services are designed specifically to be future proofed against a
complex and dynamic threat picture, so that our clients and their
customers are assured of the highest level of payment security
from fully certified products.
Our innovative technology and service capabilities take the pain
away from small merchants – enabling them to offer a host of new
services at the point of sale with ease and capitalize on the
opportunities of a new generation of consumers. Keeping pace
with changing technology and innovation and being in a position
to deliver the right product and services at the right time –
Ingenico helps SMBs the world over to achieve their goals… today
and tomorrow.
5 Payment application
and transaction infrastructure
• The latest technologies – to make
payment a value-added service
• Centralized infrastructure guaranteeing
safety and availability
• A broad payment application portfolio
to fit with small merchants’ needs
• A centralized payment infrastructure (high
security, best time to market, best TCO)
• A One Stop Shop offer from payment
acceptance to acquirers
6 A merchants’ services portal
for the banking sector
• Banking offer differentiation
• Increased revenues and ASP
• Improve merchant’s loyalty and market
share in banking

Mobility for Nomadic Business
Free customers and merchants
from time and space
constraints by transforming
any place into a point of sale
Today’s marketplace is causing the merchant-customer relationship
to evolve. No longer limited to the four walls of the traditional
point of sale, merchants are becoming increasingly nomadic.
They need to approach their customers and create new affinities
with them.
For instance, door-to-door sales and direct selling are expanding,
delivery companies are facing new challenges to match the
growing amount of internet sales and home services are becoming
very popular… This new way of doing business means technology
has to adapt to merchants’ needs – mobility solutions are a must.
Easily combining business applications with secure payment is key
to targeting this segment. With the increasing number of features
on smartphones, the all-round performance of PDAs, and the
development of tablets, more and more merchants are using
their devices as a business assistant. Ingenico goes one step
further and transforms these devices into a real mobile POS
combining a full set of business features with EMV Chip & PIN card
payment acceptance.
Benefit from Ingenico’s experience and tailored offers
Mobility
solutions
• A full range of mobile POS
Ingenico provides a wide range of powerful
mobility solutions with business applications
and payment covering all merchants’
needs. All Ingenico’s mobility solutions
are designed to accept all kinds of card
payment, with full security, connectivity,
long-life battery and compact design.
• A broad range of associated services
As staying connected anywhere anytime
is crucial for your activity, the business
application can be interfaced with a host.
In addition, Ingenico has developed a
scalable portfolio of services to help both
individual and fleets of nomadic merchants
to manage their payment transactions and
deployed solutions: centralized payment
infrastructure, real-time monitoring and
estate management.
Benefits
for merchants
• Professionalize your activity
Use your business application for your daily
operations; connect it to your back office
for monitoring and activity management;
reduce time spent on paperwork; increase
productivity; improve order accuracy while
focusing on what matters the most: your
business.
• Develop your business
Bring freedom to your customers
by accepting all means of payment and
developing new services thanks to card
acceptance. In addition, you will improve
your cash flow by avoiding the long and
painful billing process (send invoices, track
payment, bring it to the bank) and reduce
dramatically the uncertainty of others
payment means.
With its proven market-leading expertise in payment solutions,
Ingenico is able to offer advanced mobile POS solutions for
individual merchants, fleets of nomadic merchants and mobility
businesses, allowing them to execute an entire sales cycle on-theroad
and to develop new services. Ingenico’s mobility business
solutions free customers and merchants from time and space
constraints, transforming any place into a point of sale.
Benefits for Banks
& Payment Services Providers
• Address new untapped markets:
an adapted offer for nomadic merchants
enabling you to capture new markets.
• Strengthen positioning by enriching your
portfolio with an innovative solution.
• Move up the value chain by offering
business applications services alongside
your traditional payment business.
• Easily integrate your new nomadic
merchants’ offering with your existing
payment infrastructure to optimize
cost management and improve time
to market.

Retail Minded: integrating payment
into retailers’ brand promise
The relationship between retailers and consumers has
considerably evolved. Consumers are looking for the best
product, at the lowest price, with the highest level of service
and through an innovative consumer experience. Consumers
want to be involved in the purchase process. Liberty is the
main key to tomorrow’s retail success: liberty to purchase
whenever or wherever the consumer chooses (in-store or
out of-store) and from any device, liberty to compare
prices, liberty to use social platform for shopping, liberty to
choose the best store, liberty to pay wherever they are in the
store etc.
Retailers have opened new sales channels and are now
greatly diversifying consumer touch points. Different store
formats (express, convenience, hypermarket, e/m-commerce,
MOTO…), various environments (multi-lane, dedicated checkout,
self-service, in-store mobility, drive-in, store picking,
delivery at home, social networks...) meaning their offering
has evolved enormously.
Ingenico has entirely reshuffled its offer, with a Retail Minded
approach, to match the expansion of its retail customers,
market demand and new consumer trends. Ingenico provides
a multi touch point cross channel payment and VAS future
proof solution, delivered in a managed services model for
an optimized total cost of ownership and time-to-market.
Welcome to the Retail Minded offer by Ingenico.
Creating tailored payment & service experiences
Payment touch points
for all needs
& environments
Ingenico provides a full
range of powerful
payment touch points
which cover all your
needs and environments:
multilane & self-checkout
(iPP and iSC series),
in-store mobility (iSMP
& iPA), interactive kiosk
(iUN series) and online
(ePayment) to match
retail sales strategy
with consumer behavior
and store formats.
A single, centralized
cross-channel payment
infrastructure
Implement for all sales
channels, a single
payment infrastructure
to centralize the cashless
flows from all payment
touch points and simply
interface it to your
acquirer(s). This solution
allows you to seamlessly
bring cross-channel
specific features to
propose your own future
proof shopping
experience and scale this
infrastructure to your
international growth.
Electronic transactions
centralization and
real time reporting
Access a web portal
to analyze transactions
with customized
dashboards and reports.
Financial department
will perform account
reconciliations with your
partners in record time.
Reporting happens in
real time and may be
scheduled to automate
analysis and information
sharing. Both dashboards
and reports are strong
assets to support
business decisions.
Secure
payment
infrastructure
The Ingenico offering
is built according to the
most advanced security
features. Payment
touch points are certified
with the latest PCI-PTS
standards and
infrastructure, including
point-to-point encryption,
and are PCI-DSS certified
since 2009. Security is an
increasing complex area
and not part of your core
know-how, so Ingenico
can manage your
payment infrastructure
through a best in class
managed services model.
Loyalty program
and Value Added
Services
Ingenico supports also
your loyalty strategy
through solutions
to manage loyalty
programs, gift-card
issuing and processing
plus value-added
services. This synergistic
approach to the
payment infrastructure
enhances the “one
stop shop” offer
strategy of Ingenico
by maximizing efficiency,
cost management
and time to market.

www.ingenico.com
E-BR-CORP-EN-FEB12-V2. All rights reserved. This document is not binding and the specifications above can be modified without prior consent.