18:33 - ISS

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15:10 DENMARK, WATERING PLANTS AT A GARDENING FACILITY BEFORE THEY ARE SHIPPED TO CUSTOMERS [GMT 14:10] 42 · ANNUAL REPORT 2006
INVESTORS Stakeholder Review As a global company, ISS interacts with numerous people and companies during much of its everyday operations. This is very characteristic for a people-intensive business. The following section explores ISS’s relations with five stakeholder groups, which are all contributors to and beneficiaries from the value creation at ISS. For information about risk factors that could have an adverse effect on the interests of stakeholders, please refer to pages 56-73 of this report. SOCIETY Customers CUSTOMERS SUPPLIERS EMPLOYEES Service integration and extension It is ISS’s experience that both owners and users of facilities can benefit from outsourcing support services. Customers can optimise their non-core services by outsourcing and applying ISS’s core business model. Potential cost savings generally depend on whether customers outsource single services or outsource a range of services to a supplier of Integrated Facility Services (“IFS”) solutions. The more services and the higher the level of service integration, the greater the potential savings. Therefore, ISS’s ability to integrate and deliver a broad range of support services to customers through a single point of contact provides a competitive advantage. As part of the service solution, ISS can manage the entire service delivery and ensure staff flexibility, quality of service and reliability in a cost efficient manner, allowing customers to direct their resources towards developing and managing their core business. STAKEHOLDER REVIEW | ANNUAL REPORT 2006 · 43
Page 1 and 2: Annual Report 2006
Page 3 and 4: ISS at a Glance With more than 100,
Page 5 and 6: Annual Report 2006 ISS A/S
Page 7 and 8: Contents Key Figures Cover ISS at a
Page 9 and 10: Letter to Our Stakeholders In 2006,
Page 11 and 12: Company Report Business highlights
Page 13 and 14: Cash flow statement The cash flow f
Page 15 and 16: Cleaning Cleaning accounted for 57%
Page 17 and 18: Acquisitions in 2006 Company Countr
Page 19 and 20: 09:47 DENMARK, OFFICE SUPPORT IS CL
Page 21 and 22: Revenue 2006 Continental Europe FRA
Page 23 and 24: Revenue 2006 Overseas AUSTRALIA ASI
Page 25 and 26: of interest expenses and amendments
Page 27 and 28: Segmental Summary Country External
Page 29 and 30: Strategy In 2005, ISS announced the
Page 31 and 32: strategy, ISS expects to incur addi
Page 33 and 34: 11:54 DENMARK, CLEANING AT THE ROYA
Page 35 and 36: 12:38 ADDING THE FINAL TOUCH TO THE
Page 37 and 38: The tasks of the Board The Board fu
Page 39 and 40: ment terms as a result of the trans
Page 41 and 42: 14:03 THE NETHERLANDS, PROPERTY CLE
Page 43 and 44: Group Structure Board of Directors
Page 45: Operational Management Board of Dir
Page 49 and 50: International contract with Akzo No
Page 51 and 52: Employee indicators 2006 2005 2004
Page 53 and 54: 16:04 MEXICO, CLEANING THE WINDOWS
Page 55 and 56: 16:39 SWITZERLAND, PROPERTY SERVICE
Page 57 and 58: ISS Code of Conduct The ISS Code of
Page 59 and 60: 17:11 SPAIN, PROPERTY SERVICES SPRA
Page 61 and 62: Demand for ISS’s services is subj
Page 63 and 64: ISS’s public sector contracts may
Page 65 and 66: 18:02 AUSTRALIA, SECURITY MAKING SU
Page 67 and 68: financial condition, and results of
Page 69 and 70: assets, to the extent permitted und
Page 71 and 72: facilities in Denmark and Norway an
Page 73 and 74: 18:54 FRANCE, MONITORING THE AREA A
Page 75 and 76: 19:10 AUSTRALIA, CLEANING UP THE ST
Page 77 and 78: incur additional debt; > pay divide
Page 79 and 80: Management Statement Copenhagen, 10
Page 81 and 82: Independent Auditor’s Report To t
Page 83 and 84: Financial Review The consolidated f
Page 85 and 86: assets other than goodwill, custome
Page 87 and 88: Net finance costs included non-cash
Page 89 and 90: finance costs resulting from the pl
Page 91 and 92: Cash flow from investing activities
Page 93 and 94: y dividing organic growth calculate
Page 95 and 96: Consolidated Financial Statements C
Page 97 and 98:
Consolidated balance sheet At 31 De
Page 99 and 100:
Consolidated statement of total rec
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Notes to the consolidated financial
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Parent Company Financial Statements
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Balance sheet of the parent company
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Notes to the financial statements o
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02:49 SPAIN, PREPARING THE OPERATIN
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Israel ISS-Ashmoret Ltd. 26 Hamasge
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Definitions Adjusted EBITDA = Opera
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ISS operates in 49 countries in Eur
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Financial Review 1997-2006 Amounts
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