GN ReSound EUHA 2009 - GN Store Nord
GN ReSound EUHA 2009 - GN Store Nord
GN ReSound EUHA 2009 - GN Store Nord
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What Do Users Want?<br />
Speech in noise<br />
Better sound quality<br />
Less whistle/buzzing<br />
Lower price<br />
More soft sounds<br />
Longer lasting batteries<br />
Work better on telephone<br />
Loud sounds less painful<br />
Speech in quiet<br />
Better fit & comfort<br />
Should have VC<br />
Longer money back guarantee<br />
Less costly to repair<br />
95<br />
88<br />
85<br />
84<br />
83<br />
82<br />
82<br />
81<br />
81<br />
79<br />
77<br />
74<br />
73<br />
0 10 20 30 40 50 60 70 80 90 100<br />
% highly desirable<br />
Source: Kochkin, MarkeTrak VI, 2005: “Incremental improvements in these areas will drive<br />
improvements in overall user satisfaction.”<br />
17
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