Understanding ASQ-CQA -Body of Knowledge
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III. AUDITOR COMPETENCIES IIIC. Conflict resolution<br />
Identify typical conflict situations (disagreements, auditee delaying tactics, and interruptions) and determine the techniques for resolving the<br />
such as negotiation and cool-down periods. (Analyze)<br />
II. AUDIT PROCESS See IID4- Follow up on ineffective corrective action<br />
Identify and develop strategies to use when corrective actions are not implemented or are not effective, such as communicating to the next<br />
level <strong>of</strong> management, reissuing the corrective action, and re-auditing. (Create)<br />
Charlie Chong/ Fion Zhang
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