WhitePaper FlexiPay

Employee Response
Survey
Flexi Pay proved a success in Scotland, the South-Central
region, the South West and Wales. It was rolled out in the
South East, Scotland and South Central on 20 th June 2018
and in the South West and Wales on 8 th August 2018.
In order to examine the response to Flexi Pay by its users,
Newcross released a survey on 24 th August 2018, to staff
where HealthForceGo ® is live. It gleaned a total of 498
responses during a seven-day period. These responses
revealed that 95% of participants had heard of Flexi Pay,
42% had used the service and 77% might use it in the
future. 83% of participants felt as though Flexi Pay could
benefit them during their time with Newcross Healthcare.
The survey also revealed that 17% of participants had
taken out a payday loan, and a further 8% had considered
doing so. Poignantly, 78% of people voted ‘Yes’ when
asked: ‘Do you think that having access to Flexi Pay would
prevent you from taking out a payday loan in the future?’
An investigation published on 13 th August 2015 entitled
‘Payday lending market investigation’ undertaken by
the Competition and Markets Authority (CMA), shows
regarding overall usage, most payday loan consumers (53%)
had taken out payday loans to cater for living expenses
like utility bills and rent costs. 13 Newcross’ survey showed
that 52% of HealthForceGo ® users who accessed Flexi
payments, spent their advance on household bills.
According to the same CMA investigation, the average size
of a payday loan in the UK stands at £260 and almost all
loans are £1,000 or less in value. The average monetary
value of Flexi Payments withdrawn by HFG users recorded
on 6 th September 2018 amounted to £60, drawing a
correlation between the two short term financing methods.
Following these results, Flexi Pay was launched in the
North and East regions on September 19 th 2018.
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