Sugar CRM and IoT: The Synergy That Will Drive the Next Level Customer Experience
IoT is changing the way we live and CRM is changing the way we work Blending both these technologies will take the customer experience to the next level. This blog talks about such a future solution.
IoT is changing the way we live and CRM is changing the way we work Blending both these technologies will take the customer experience to the next level. This blog talks about such a future solution.
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sales@appjetty.com<br />
• A customer’s hearing aid instruments battery is<br />
malfunctioning. <strong>The</strong>re is a need for it to replace<br />
that within next few days. Here <strong>IoT</strong> will notify<br />
about <strong>the</strong> status of <strong>the</strong> machine. This will allow<br />
<strong>the</strong> staff to inform <strong>the</strong> customer proactively <strong>and</strong><br />
update him. <strong>The</strong>y can communicate with <strong>the</strong>m<br />
that <strong>the</strong> instrument’s battery is having some issues,<br />
<strong>and</strong> it needs replacement soon. It will help a<br />
customer to replace <strong>the</strong> battery, <strong>and</strong> <strong>the</strong>y will not<br />
face any problem while using <strong>the</strong> product.<br />
• A customer’s hearing aid instrument is under<br />
warranty period <strong>and</strong> not working properly. Again,<br />
<strong>IoT</strong> will help <strong>the</strong> company to know about this<br />
issue.<br />
Hence, <strong>the</strong> customer service representative can call<br />
<strong>the</strong> customer <strong>and</strong> talk about it. Or <strong>the</strong>y can<br />
straight away replace <strong>the</strong> instrument since it is not<br />
working properly <strong>and</strong> it is under warranty period.<br />
• <strong>The</strong> customer is not using certain new<br />
incorporated features of an instrument because of<br />
some reason. Here, <strong>IoT</strong> analytics will come into<br />
<strong>the</strong> role <strong>and</strong> will raise an alert. Now <strong>the</strong> support<br />
team can call <strong>and</strong> ask for a session or training.<br />
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