Grapevine - December 2018

From Cadoxton, we make our way to Bryncoch
and the final call of the day. The tenant has
reported the ceiling in her living room has been
damaged. Dean takes a look and decides that it
needs re-plastering. Before booking in a plasterer,
Dean must check the asbestos register. Properties
of this age can have asbestos in their ceilings, and
although he doesn’t think it is present here, he
needs to make sure.
He calls our asbestos team who check our
register. They confirm that there is no asbestos
present and so Dean goes on to book the
plasterer in.
Whilst at this address, the tenant alerts us to a
problem with the floor in her daughter’s bedroom.
Dean takes a look and sees that some of the
floorboards have come loose and so books for
a carpenter to come and fix them. He arranges
for both the plasterer and carpenter to attend on
the same day so disruption to the tenant is kept
to a minimum.
On our way back to the office, Dean tells us how
his role has evolved over the years.
“Technology has improved a lot over the past
five years. We all carry iPads, so when we
come across a job that needs doing, we can
book it in there and then. We can see instantly
who is available to do the job and liaise directly
with the tenant about what day or time suits
them the best. We can also book any materials
needed and take pictures to show exactly
what needs doing. It has freed up a lot of time.
In my opinion, one of the most important
aspects of my role is good communication.
We’re going into people’s homes and so it’s
important that I clearly explain to them what
work we’re going to be doing and when we
will be doing it. Hopefully, by doing this we can
really help to make a difference to our tenants
and their homes.”
Meet the Repairs team
Our inspectors are part of our Property
Maintenance team who all work together
to help fix any problems in your home.
The team is made up of our inspectors, assistant
inspectors, planners and our tradesmen and women.
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