DM1907
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Dm CASE STUDY: COMMUNISIS<br />
Weapon of choice<br />
Service provider Communisis is exploiting its investment<br />
in ibml solutions to underpin its bureau operations and<br />
service a number of major financial services clients<br />
Communisis, an integrated business<br />
services company recently acquired<br />
by OSG, is delivering a range of<br />
strategic BPO projects for flagship clients<br />
capitalising on its expertise and investment<br />
in ultra-high volume ibml scanning and<br />
capture software solutions.<br />
With a proven track record providing endto-end<br />
omni-channel communications for<br />
big brands in financial services, retail,<br />
utilities, insurance and the public sector,<br />
Communisis delivers customer<br />
communication management services at<br />
scale which are tailored to meet its<br />
customers' specific commercial<br />
requirements. ibml's technology is being<br />
used in two ways:<br />
1. A number of ibml scanners are at the<br />
core of Communisis' centralised scanning<br />
facility in Leeds which opened in November<br />
2017, along with other machines located<br />
at its Disaster Recovery site in Liverpool.<br />
Operational 24/7 and ISO 27001<br />
compliant, the Leeds centre has the<br />
capacity to process 300 million pages per<br />
annum for customers equating to 600<br />
million images. This is primarily achieved<br />
through the use of ibml SoftTrac Capture<br />
Suite (SCS) software and ImageTrac<br />
scanners which each output 292 A4<br />
documents per minute. The scanners and<br />
software were supplied by ibml partner,<br />
Alaris, who also delivers ongoing service<br />
and support.<br />
2. Communisis' staff operate a fleet of nine<br />
customer-owned ibml scanners to fulfil a<br />
significant outsourced digital mailroom and<br />
scanning FM contract for a major high<br />
street bank. Located on the bank's<br />
premises, the latest models have recently<br />
been installed which are faster and have<br />
more image processing features.<br />
Alex Morris, Communisis' Head of<br />
Enterprise Content Management says, "Our<br />
team has over 20 years expertise using ibml<br />
scanners so they're our weapon of choice<br />
8<br />
@DMMagAndAwards<br />
July/August 2019<br />
www.document-manager.com