DM1907

CASE STUDY: BLUEBIRD CARE Dm
"TO ENSURE EASE OF ACCESSIBILITY TO POLICY DOCUMENTATION AND
CARE RECORDS, MANY BLUEBIRD CARE FRANCHISES HAVE OPTED TO
ACCESS THEIR SCANNED RECORDS VIA FREEDOCS, STORETEC'S CLOUD-
BASED DOCUMENT MANAGEMENT SYSTEM. NOT ONLY DOES THE
SYSTEM BENEFIT FROM ADVANCED SEARCHING CAPABILITIES, BUT ALSO
ENCOMPASSES A NUMBER OF SECURITY FEATURES INCLUDING: DATA
ENCRYPTION, COMPLETE AUDIT TRAILS, DELEGATE USER ACCESS AND
SECURE BACKUPS."
by the CQC (Care Quality Commission).
The CQC is responsible for monitoring
and inspecting organisations to ensure
they are meeting fundamental standards
of quality and safety. All findings
(including performance ratings) are
published to help individuals choose the
right care provider. With this in mind,
achieving an 'outstanding' rating by the
CQC or the equivalent in Scotland, Wales
or Northern Ireland is not only a huge
achievement, but could also result in lots
of new interest from individuals seeking
the best local care provider for
family/friends.
Many Bluebird Care franchises have
used Storetec's document scanning and
cloud-based document management
service to manage their records in line
with CQC regulations. Neil Murray, Head
of Quality and Compliance at Bluebird
Care suggests best practice for preparing
for CQC inspections includes ensuring
that "… all evidence should be accessible
to an inspector, including policies,
procedures, feedback, complaints,
notifications, care records, training
records and staff records".
Storetec's services continue to help
franchises benefit from a clear and
defined file structure, whereby they can
access documents quickly and effectively.
It's not uncommon for CQC inspectors
to visit organisations with as little as 48
hours' notice. Without Storetec's help it
is hard to imagine the hours that
managers would have to spend sorting
paper records, checking care teams and
customer records are filed in the correct
folder and checking no records are
missing - even assuming that these
actions could be completed within 48
hours. The team at Storetec is proud to
think that their document scanning
services have played a part in helping
franchises achieve an outstanding rating
by the CQC.
MORE EFFECTIVE DM
To ensure ease of accessibility to policy
documentation and care records, many
Bluebird Care franchises have opted to
access their scanned records via
FreeDocs, Storetec's cloud-based
document management system. Not
only does the system benefit from
advanced searching capabilities, but also
encompasses a number of security
features including: data encryption,
complete audit trails, delegate user
access and secure backups. Such security
measures are extremely important to
businesses such as Bluebird Care who
process and manage large quantities of
personal and confidential data relating
to individual people.
The UK market for care at home is
anticipated to increase year on year with
more people being encouraged by the
government to be cared for in their own
homes instead of moving into residential
care. With the need for experienced,
quality home care services developing,
Bluebird Care expects to take on new
franchises, employ more staff and care
for more customers. Storetec will
continue to support Bluebird Care with
their growing administrative burden in
years to come.
More info: www.storetec.net
www.document-manager.com
July/August 2019
@DMMagAndAwards
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