in Moscow are offering fellow
GEM Movers a 2% discount on their
Exclusively Stronger Together!
Network Magazine - Issue 10 - First Impressions
GEM Registered Office - Dubai, Bahrain
2 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
4......................................A Note from the Team
24-25......................From Our Blog
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 3
A Note from the Team
As the month of May draws to a close, we are happy to present issue 10 of the GEM Movers’
Magazine. It is coming up to twelve months since we launched as an exclusive group dedicated to the
removal industry. The time has flown by and I feel that we have achieved a lot in that time!
It has been an extremely busy month for Global Exclusive Movers’ Network (GEM) as we have
added a lot of new members in some fantastic locations. As I have said before, with exclusive groups
(one member per city) the speed of growth tends to be steady and then suddenly it takes off! I truly believe
that this is happening now. We look forward to seeing how the next couple of months transpire as
I am sure we will be adding companies on almost a daily basis soon.
The topic of this month is ‘First Impressions’. This is a pretty important topic when it comes to the
removal and relocation industry. Your customers meet your packing team first hand and they should always
be well presented, polite and work neatly. We must remember that we are handling our customers
valued possessions. First impressions do not only stop there however! It involves your branding, social
media posts, phone manner, website and email communications. We will talk about this in a blog post
later in this issue.
As for marketing, we have covered all important marketing tools in previous editions and in this
month’s edition, we would like to talk about, ‘Marketing Your Successes’. This is obvious to everyone
but is rarely done and by not doing it, companies are missing out on a huge marketing tool. Successes
should be marketed by using all of the marketing tools we have previously talked about.
These marketing tools should be used by all companies large and small as they are essential,
especially as the moving industry is becoming more and more digitally savvy each year. Implementing
marketing campaigns we have covered previously is relatively easy and low-cost. Please take a look at
previous editions of the GEM Movers’ Magazine and see how you can make marketing successful for
We would also like to wish all Muslims across the globe a happy Ramadan. Once you read this
edition of the GEM Movers’ Magazine, many of you would have been fasting from sunrise to sunset for
almost a month now and will be looking forward to the Eid El-Fitr holiday to celebrate the end of this holy
Since issue 9 of the GEM Movers’ Magazine, we have welcomed the following companies to the
MoveArtis – Budapest, Hungary
Intermover Moving and Relocation Services – Sarajevo, Bosnia and Herzegovina
A1 Global Logistics Services – Manila, Philippines
Square One Relocations – London, UK
Panama Moving Solutions – Panama City, Panama
Infinity Pack & Ship – Jerusalem, Israel
Sterdts Pty Ltd – Johannesburg, South Africa
I think that you will agree that this is pretty impressive! Are you interested in becoming a member
of Global Exclusive Movers’ Network? Please remember that we are strictly one member per city, so if
you are interested in becoming a GEM Mover APPLY TODAY!
GEM – Exclusively Stronger Together!
4 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
In France and abroad, Activmoving brings you
its expertise for a tailor-made service combining
comfort and security, in order to accomplish a
seamless international move, and lay the
successful foundations of a new life.
By boat, by road or by plane, Activmoving relies
on a network of international partners woven over
the years with specialists to offer you a
All or our sevices offer a complete door-to-door
removal with complete peace of mind!
+33(0)4 82 33 71 28
Cost effective. Fast. Reliable.
From Bangor to Baja, Seattle
to Sarasota, our
cornerstone division of
blue and yellow striped
tractor-trailers is committed
to providing reliable
transportation for all of
your interstate commerce
needs. Let Eagle Van Lines
help you keep your global
mission on track.
Thanks to our international
network of FIDI
accredited partners and
access to the most
affordable rates today’s
ocean carriers have to
offer, you can rely on Eagle
Van Lines to guarantee
smooth sailing to keep your
global mission on track.
With 87,000 flights per
day over the United
States alone, don’t let the
opportunity for fast transit
of your goods fly right by.
Let Eagle Van Lines land
you the right flight for your
shipping needs and keep
your global mission on
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 5
SWIFT is a complete one-stop logistics solutions partner commited to ensure
our customer’s needs for world class shipping, logistics and supply chain,
warehousing needs. We can assure you of a reliable, rapid and flexible personal
service that will encompass all of your shipping needs.
Fine Arts & Exhibition
Office & Industry Relocation
Storage & Warehouse
6 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
The Pentagon is Rushing to Outsource Military Moves
The Defense Department has decided to move forward with outsourcing its military moving process
and this is upsetting people in the moving industry. U.S. Transportation Command has requested to hire a single
company to manage the system responsible for permanent-change-of-station
moves. The Department of Defense
(DoD) plans to issue a request for bids by June 21 and award
the contract by Jan.1, 2020. This contract could be worth more
than $3 billion.
However, members of IAM and AMSA want Congress
to require the DoD to create a working group to study the
measure before it goes any further. Charles White, the IAM
President, views these fast changes as a risky move as he is
not sure any single company can handle this contract.
This all comes after the military families reported multiple problems with their moves, including loss,
breakage, theft, and lengthy delays. TRANSCOM reported that 10% of families had moving problems in 2018 and
105,000 military family members called for improvements to the system.
We at Global Exclusive Movers’, hope that Eagle Transgroup gets a shot at the bidding! The request for
proposal will be listed on the government contracting website FedBizOpps.
Story credit: Patricia Krime @ Military.com
Zimbabwe Sells Elephants to Dubai and China
Zimbabwe sold more than ninety elephants in a deal for $2.7 million to Dubai and China. Profits from
this sale will be used to support conservation of its currently overflowing elephant population. Low water
levels have resulted in extra costs to use borehole water when there is a drought. Currently, Zimbabwe has
85,000 elephants, but the country can only sustain
55,000. Farmers are complaining that the elephants
are destroying crops. The elephants are
also killing people in attacks and many locals can’t
afford to treat injuries from an elephant attack.
So, ninety-eight elephants were sold for prices
between $13,500 to $41,500 each and airlifted to
parks in China and Dubai.
The sale of Zimbabwe elephants will continue
to outside countries to decrease the population.
We hope Frontline Logistics gets a ton of
business from any future Dubai elephant deliveries!
This is a possible opportunity for all of our
members who do pet relocation.
Story credit: AfricaNews.com
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 7
A New Capital for Indonesia
President Joko Widodo recently decided to move Jakarta, Indonesia’s capital city, to a new location. The
location has not yet been decided, but it will most likely be off of the country’s main island of Java.
The move is being planned because of struggles
with pollution, traffic gridlock, and that the city is rapidly
sinking with almost half of its area currently below
sea level. It is predicted that 95% of North Jakarta will
be submerged by 2050. With a population of over 140
million people, the city is over-crowded and the capital
moving should bring some relief.
This will be a massive project that could take up
to 10 years, according to the planning minister. With
proper planning and implementation, this could be a
huge success for the country. Another perk is the opportunity
for our GEM Mover, Kelly’s Express. We know
this will bring them many embassy, home, and business
Story credit: NPR
International & Local Moves
Relocation & Immigration
Quotes at email@example.com
+387 63 377 562
Moving & Relocation services
8 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
Kellys Express is Indonesia’s leading
Moving and Mobility provider based
in Jakarta. We have moved client’s
personal belongings all over the world
and our reputation and commitment to
service is first class.
Whether you are a large
organisation, an expat
relocationg or even
moving locally, we can
always help you.
We think outside the box!
At Kellys Express we know that our
client deserves the best. When it
comes to the services we provide, our
experience allows us to give you the
best door-to-door service. When you
entrust us with your precious possessions,
you will be sure that you have
placed them in the best hands
anywhere in the world.
We offer you the best removal
and storage solutions for
individuals and businesses. We
work in partnership with
companies to ensure your
move is professional and
seamless no matter where you
Our services include:
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 9
GEM Registered Office -
Johannesburg, South Africa
GEM Registered Office -
Panama City, Panama
10 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
Bosnia & Herzegovina
Q: When did you get involved in the removal industry?
We became involved in the removals industry in
Q: What do you feel is the biggest problem in the removal
industry right now?
Q: What made you become involved in removals?
We were attracted to removals because of a deficiency
of relevant companies in the Balkan region, and
also because of a growing need for moving services. Also,
the issue of trying to bring the world trends and to become
a part of the world moving community played a big part
in our decision to become a moving and relocation company.
We feel that biggest problem in the removals community
is a lack of professionalism and reputations that
cause the market to be very unstable. Also, clients are
seeking services from non-competetive companies that are
lowering our short and long-term goals.
Q: What attracted you to our new exclusive network?
We were attracted to GEM because of its exclusive
membership that is a sign that the company cares about
its reputation and professional rates for its members.
Q: As a Global Exclusive Movers’ Network Committee
member, how would you like to steer the network
and what can we as management do in the coming
months to make us a stronger group?
As a member of GEM, we are looking for an exchange
of knowledge and experience between members
through GEM meetings and a reversible attitude
through the GEM website and others platforms.
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 11
Q: Outside of work, what
are your interests and hobbies?
My interests are traveling, motorcycles, & writing
literary and theoretical texts.
Q: What would you like to say to your fellow members
in one sentence?
We would like to say to our fellow members that
we are honoured to be part of GEM and that we are looking
forward to collaborating and to sharing our experience
Q: If a company is reading this and thinking of joining
GEM, what would you like to say to them?
Q: What problem in the industry do you think GEM
is working to solve?
In our opinion, GEM is working to solve a problem
of reputation and professionalism in the industry
because its exclusive attitude toward industry set GEM
apart from all the rest of the moving community as a
group that cherish close contacts between companies.
We would like to say to potential members that
GEM is an excellent opportunity to increase your business
contact list with exclusive companies with excellent reputations
and also to exchange experiences from all over the
world and, thus, working on your business growth.
Q: What do you look for in an overseas company before
you agree to work with them?
We are seeking a company that is proactive, professional
and has transparent ways of doing business.
Q: What has been the highlight of your career so far?
The highlights of our careers are numerous, such
as moving numerous embassys in the BiH (Bosnia &
Herzegovina) and numerous relocation services for many
international organisations, such as MMF, UN, OESC,
Philip Morris etc.
12 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
100 USD off of your next renewal
The Global Exclusive Movers’ Network (GEM) team is happy to announce our latest
member competition. This month’s competition can save you money on your next renewal.
All you have to do is print the GEM Logo and take a picture of it in front of a famous landmark
near you and then post it on the Global Exclusive Movers’ Network Facebook page!
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 13
Marketing Your Successes
In previous editions of the GEM Movers’ Magazine,
we have laid out a number of methods of achieving
marketing perfection. Our aim when giving marketing
advice has always been to make it easy to implement
and cost effective to carry out. No idea we have put
forward is a new marketing tool but all are essential
in the moving industry. However, there is something
that moving companies seem to fail to continue when
it comes to marketing and that is marketing their success!
Marketing your success
or your achievements is crucial in
building confidence in your business.
It also creates a great first impression
for any potential customer
that stumbles across one of your
marketing success campaigns when
they are looking for a mover. But,
what successes and achievements
can movers market? It is easy, with
every move comes a success and all
you have to do is tell someone about
The first, is testimonials
from satisfied customers. In last
month’s edition, we talked about
the harm a bad review can do and
how you must act fast to answer any
bad reviews. The same is true, acting
fast that is, about a good review.
It amazes me to see when looking
at companies, in any industry, that
good reviews are just left to sit on a
Google review page without being
mentioned anywhere on their social
media or website. This is a waste of
a fantastic marketing opportunity.
Maybe after each move, encourage
happy customers to leave a review
about the job you did. This can be
featured on your website and shared
on all social media channels that
you use. Just remember that when
you do this to maintain your brand
consistency and brand recognition.
Next comes celebrating your
milestones and letting others know
that your company is moving forward.
No matter what your milestones
are, be sure to inform your
marketing team to announce them
whatever they may be, when they
Celebrating your employees’
successes is another great marketing
opportunity as this brings value to
your team and credibility to your
company. Just as we at GEM love to
celebrate and announce successes
achieved by our members, it is also a
great opportunity for you to do this
with your employees. Be it a new
safety course or packing seminar
one of your employees has achieved
or attended, it is worth a mention
as it brings positive attention back
to you as a company and gets your
name out there. These successes in
your workforce reflect positively on
your company and encourage people
to use your moving services over
those of your competitors.
Another great marketing
your successes topic is letting people
know about your moves. Everyone
within our industry or outside,
14 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
gets immediately engaged when they
read about an interesting move. This
is a great way to show your prowess
as a mover. Use it! It works!
In life, it is true, nobody likes
a bragger. It gives off a sense of arrogance
and an inflated ego. However,
this is not the same for business. You
want to showcase your services and
show you are proud of your team.
You want to stand out from your rivals
and show that your moving service
is seamless from door-to-door.
As an individual, this can get you
shunned, but as a business it gets
you inundated with inquiries and
interest in your services.
As with everything, there is
no point doing it if you don’t do it
correctly. You do not want people
looking at your ‘Marketing Your
Successes’ implementation and feeling
confused. You have to remember
Brand Consistency - Brand
Recognition - Brand Identity –
Then from there, implement your
successes by using any of the marketing
tools that we have talked
about in previous editions.
Marketing your successes
gets you one step closer to marketing
perfection! Please remember to
use this publication, The GEM Movers’
Magazine, as an outlet for your
marketing campaigns. This publication
is free, to be included for
all GEM Movers. Maybe it is about
time for you to take your marketing
to the next level and become a GEM
Exclusively stronger together!
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 15
A1 Global Logistics Services Co. - Manila, Philippines
Panama Moving Solutions - Panama City, Panama
InfinityPack & Ship - Jerusalem, Israel
Sterdts Pty Ltd - Johannesburg, South Africa
16 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
With Global Exclusive
you are not a name on a
list of many in your city; you are
an exclusive GEM Mover!
It will just be you!
Apply now online
It only takes 2 minutes!
Complete exclusivity in
your city. Any business
generated in the
network in your city
Only 595 USD
for the first
To help you reach marketing
offer marketing advice
that is relative to the
To new customers
and new potential
partners. As a member,
you get access to
our audience through
our monthly magazine!
At no extra cost in
the monthly GEM
Distribution to over
Calling all GEM Committee Members!
When charities meet their goals, we need to select a new charity. For the next year,
which charity would you like GEM to support?
Email answers to: firstname.lastname@example.org
Seeds and Support for School
GlobalGiving Project of the
E v e r y
m o n t h
communities. SPI programs give vegetable
seeds for 20+ vegetable varieties. SPI’s partner
schools become hubs for providing seed, seedlings,
and training to kids’ families. With your
help, we’re growing gardens in 9 countries in
2019! If this project reaches its goal, we will need
to vote again before the year is over.
the project of the month. All donations to this fund
during that month will go to this project. Here are
examples of the charities previously donated to:
Provide Quality Education to 15000
Help Protect Endangered Bandicoots
Help Women by Providing Tailor Training
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 17
Abuja - Nigeria
As a capital city, Abuja is relatively new. It is a planned city that was basically made to take the stress
of Nigeria’s previous capital, Lagos. However, since its planning and announcement as the new capital
in 1991, growth has been far but slow and it is now considered to be one of the fastest growing
cities in the world and cemented the top spot as the fastest growing city in Africa! Being the political
and administrative hub of Nigeria, it also attracts it fair share of global meetings and diplomats. OPEC
and The Economic Community of West African States both call Abuja home with most countries also
basing their embassies and consulates here.
Photo Credit: Connect Nigeria
Abuja has attracted a number of well-known
multi-nationals which can be found in the principal
business district know as Central District. Also
present are numerous international aid agencies.
For decades Nigeria attracted oil companies and
foreign oil experts however, as this sector has
slowed, Nigeria has diversified into minerals, agriculture
and manufacturing. This economy diversification
is essential if Nigeria is to break clear
from its reliance on oil. Initiatives are under way to
boost exports and bring in more foreign exchange
and the government are looking wisely at minerals,
agriculture and manufacturing to do this.
Another booming sector in Abuja is the
building and real estate business and this too is
attracting a lot of foreign as well as local investment.
It is also a big employer!
With the growth of Abuja not looking to
slow down any time soon, it is imperative to have
a trusted mover in Abuja. Thankfully, in Global Exclusive
Movers’ Network (GEM), we have just the
International Schools in Abuja
Aduvie International School - www.aduvieinternationalschool.org/
Efab International School - http://efabintlschool.com
Grace Garden International School - www.gracegardenschools.org/college/index.php
The Centagon International School - https://tcisabuja.ng/
Whiteplains British School - https://wbsedu.co.uk/
Mumtaz International School - www.mumtazinternationalschool.com
The Regent School Abuja - http://regentschoolabuja.com/primary/
Eaglenet Logistics Services Ltd was founded in 2009 and have handled moves for the US Government,
including a 4000 sqm warehouse move in 2013. They are the company of choice for any move
18 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
Offering solutions to our customers,
we always put focus on reliability and
GEM Registered Office -
A Division of M&TM Freight | Moscow, Russia
Packing, unpacking, same day debris removal
Heavy items handling
Shipment insurance - hhg/car
Storage weekend & overtime surcharge
Carpentry, plumibing, electrician, maid service
Car, motorcycle, boat transportation
Pets / Plant relocation
Visa and immigration support
House / Apartment search
+234 (0) 803 786 0962
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+234 (09) 291 8103
* Special Packing techniques for high value fragile items
* Expert Advice on Shipping and Custom restrictions
* Supply of Treated Lift Van & Wooden Crates
* Best Network of Agents all over the world
* Special Trained packing professionals
* Safe and on time delivery of goods
* Export of goods to any destination
* Household & Office Removals
* Supply of Packing Materials
* Door to Door Services 24/7
* General Logistics Service
* Covered Truck Services
* Import Clearance
* Trailer Services
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 19
The Important First Impression...
Done for Less Than $100
to a weary traveller. Typically,
the basket includes basic items
such as coffee, milk, bread, cereal,
fruit, as well as specialized
items required or preferred by
It is often said that you only get one chance to make
a first impression. Although they aren’t necessarily a reliable
indicator of what’s to come, good first impressions
will contribute to a more positive outlook. The best part is
that you don’t have to spend a lot to impress. In fact, we
suggest something already tested at the VIP level that can
easily be extended to other groups.
Settling-in services are
used in part to manage first impressions.
They are commonly
provided to families as they arrive
in a new destination, whether
domestic or international.
Most will be offered a half-day
orientation tour of the local area
allowing the transferee to focus
more quickly on his or her new
When it comes to VIP’s
(executives or other high-profile
individuals), organizations tend
to provide more personalized attention.
More often than not, arrival
at a new destination begins
with temporary accommodation
and many companies arrange
to have groceries waiting in the
unit, providing welcome relief
the individual. The tired VIP can
then rest rather than rush back
out in search of a shop. What
better way to say: “We know it’s
been a long and stressful journey,
so put your feet up for a bit
Why not consider providing
grocery baskets to a wider
group, if not to all transferees?
The low cost of providing
these items is far outweighed
by their perceived value. Individuals
sense that the company
cares and wants the relocation
to start off on the right foot. This
is a simple and inexpensive way
20 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
to dampen negative thoughts
that start to fester in a tired and
cranky traveller’s mind.
It’s a simple process.
Once a relocation assignment
is accepted, the counselor collects
relevant information about
the assignee and family during
the initial interview. Then, when
It won’t guarantee that everything
will run without a hitch, but
Article Written By:
it will make things seem brighter
to both the transferee and the
travel plans are arranged, the
basket is tailored to their needs,
e.g., breakfast food, coffee and
tea, if arriving at night, or snacks
and beverages, if arriving with
children in the afternoon. The
items can be limited to the basics
or, depending on the organization’s
desire to please, personal
touches can be added to
reflect dietary preferences, such
as gluten-free items or a child’s
favourite cookies. Families may
also appreciate being able to try
a few local delicacies or finding
trinkets for the kids and a chew
toy for the dog. There’s much
room for creativity.
A positive first impression
sets the tone for a relationship.
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 21
New York is truly one of the world’s greatest
cities. When you hear its name, you think
immediately of culture, fashion, shopping and
the mighty trading companies of Wall Street.
The Big Apple is home to over 8.6 million people
and is a melting pot of different cultures.
With its iconic skyline and famous landmarks,
New York is a city that everyone knows! New
York has been made famous too by box office
movies and sitcoms filmed and based there as
well as the famous Broadway theaters. On top
of this, are some of the world’s glitziest hotels,
restaurants and nightlife.
With a huge transient population of expats
and foreign workers coming in and out of
and more international
centers than you
can shake a stick at,
business is big for
Network (GEM) is
looking for its exclusive
New York City.
GEM is a strictly exclusive network allowing
only 1 member per city. If you are a
mover in New York who is looking to be more
than just a name on a
list, if you are a New
York mover who is
looking for a group
that helps you advertise
your services to a
wide audience of both
potential partners and
customers, then look
no further! Global Exclusive
is just the group
Apply Now to be our only member in New
22 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
Ambassador Worldwide Movers
Tel: +603 6259 8833
We offer a wide range of international freight forwarding, consolidation and customs
brokerage services including:
Assembly & Packaging
On-Site Air-Seaport Facilities
Warehousing & Documentation
All risks Insurance
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 23
From Our Blog
communications and the manner of which that re-
First impressions are everything! Especially in business! You would not give
a job to someone who came for a job interview in shorts and t-shirt for reasons we all
know. It shows sloppiness, a lack of effort and no motivation to impress. So, this is why
it is important that the first impression your company makes is a good one. With a business,
there are many ‘first impressions’ that can happen when someone discovers your
company and it is paramount that you know what they are.
Your website is a good place to start. There sponse is given. This one should be an obvious
are so many websites out there that take an age
to load or are just vague and unhelpful. It is important
to have a user friendly website that is appealing,
keeps to your branding and is informative yet
not bogged down with highbrow wording. Precise,
clean and easy to use is the key! Logos must be
crisp and high quality; coloring and fonts must be
Another first impression is response in
one to all but, I am always surprised when I call an
office and come
on the other
end of the phone
are not up to
scratch and they
All phone staff
need to be properly
they know how to handle questions and know who
to put the customer through to for different inquiries.
Messages should be taken, passed on and
then acted upon in the quickest of time. This builds
trust and confidence. The same goes for email replies
– fast, to the point and professional.
24 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
think twice about recommending them. Things that
are sure to put people off are dirty vans, a moving
team who are not in a uniform, poor manners and
messy work. These are all negatives and the worst
case movers. I have seen many companies who
have first impressions down to a tee! This is great
There is the old adage, ‘Don’t judge a book
by its cover.’ However, in the world of international
business and especially in the removals and relocation
industry, first impressions are everything!
In some industries, the customer never
meets the service provider. However, in international
removals, the customer sees your moving
team face to face. First impressions here are really
important. I recall moving house many years
ago and the moving team showed up and stood
around in the front garden smoking cigarettes before
they started. It looks bad! To be fair, they got
on and did a good job, but it definitely made me
Exclusively stronger together!
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 25
Regional Meeting of Frontline Logistics Group in Turkey
The 1st Quarter 2019 Regional Meeting of Frontline
Logistics Group was held at the Ramada Golden
Horn Hotel in Istanbul, Turkey. They spent the day in
meetings regarding the first quarter figures. They then
awarded winners for the quarter with the Dubai office
taking the first place trophy. After the business was
concluded, they spent the evening
enjoying the beauty of Bosphorus,
Istanbul. Their next meeting is
scheduled for September of 2019.
Intermark Wins Award for Customer Service
Intermark is happy to announce that
they have earned the Aires’ Circle of Excellence
Award for the highest quality of services.
The award was given during the EuRA
congress in Munich. The Circle of Excellence
is given to companies that consistently receive
high ratings from customer service surveys.
Intermark thanked their clients, for
their trust and choosing them as their reliable
provider. They also gave a big shout out
to their Intermark teammates, that are 100%
focused on the clients’ needs and always help
them successfully relocate to a new place.
26 Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com
GEM Mover - Dar es Salaam, Tanzania
Professional Freight Forwarders arrange professional packing, transportation,
storage, LCL consolidations, transit to regional neighbor nations and FCL movements
to provide each client with a complete, door-to-door service at consistently
Packaging & Labeling
Delivery, Unpacking and Assembling
Transportation & Logistics
Short & Long-term Storage
Unpacking & Placement
Outbound & Inbound
Integrated Facility Management
Global Exclusive Movers’ Network (GEM) | Network Magazine - Issue 10 | www.globalexclusivemovers.com 27
‘Congratulations to you and the team on the completion of one year. The recent increase in
the numbers of members is heartening to see & we look forward to connect with everyone
in KL once the conference is scheduled. Thank you for the advertising, the newsletter is always
interesting and we look forward to each issue.’
Ram Shastry – B.R. Shastry Logistics LLP
(Chennai, Mumbai, New Delhi and Kolkata)
‘Thanks for the great service for the year with the free advertising, the communications and
also the network partners you have found’.
Charles Dugas – ActivMoving
(Paris and Lyon)
Global Exclusive Movers’ Network Limited