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iXtenso retail trends 3/2019

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MARKETING<br />

IMPULSE PURCHASE<br />

Signage – the town crier of the checkout area<br />

When you walk towards the cash register or stand<br />

in line, you have time to look around - and sometimes<br />

a well-crafted sign or display catches your eye. Less is<br />

more in this setting: it’s better to feature a well-placed<br />

point of sale display that catches your eye and stands<br />

out versus too many options that are distracting and<br />

render each other ineffective.<br />

Needless to say, displays on sales counters and cash<br />

desks are very striking and catchy. However, <strong>retail</strong>ers<br />

should also keep in mind that these are usable surface<br />

areas. You can create a great shopping experience if customers<br />

know they can put down their wallet and purse<br />

without worrying that they might accidentally knock<br />

down several displays.<br />

A town crier is actually a very fitting analogy in this setting:<br />

just like the product mix, the message must be simple,<br />

understandable and attractive. ”2-for-1”, ”½ price”,<br />

”this week only” – it is difficult for consumers to escape<br />

these strong stimuli because their curiosity is piqued.<br />

Looking for a great deal<br />

Once the shopping tasks are nearly completed, it’s<br />

time for the icing on the cake. This is the moment when<br />

<strong>retail</strong>ers can ”strike” one more time. They can take advantage<br />

of the feeling of self-satisfaction when customers<br />

can say ”My shopping is done”. It’s when customers<br />

allow themselves the occasional splurge as a treat or find<br />

a great deal as the icing on the cake.<br />

THERE ARE SOME SUCCESSFUL<br />

IMPULSE TRIGGERS THAT WORK<br />

WELL, FAST AND ALMOST<br />

UNIVERSALLY:<br />

Exclusivity<br />

”Only available here!”<br />

Excitement or Novelty<br />

”Brand new, be the first one!”<br />

Limited Quantity or Urgency<br />

”While supplies last!”<br />

Reference<br />

”Experts recommend”<br />

Personalization<br />

”Add your photo”<br />

Promotion/Value<br />

”Buy one, get one free!”<br />

Author: Julia Pott<br />

40<br />

<strong>retail</strong> <strong>trends</strong> | Issue 3/<strong>2019</strong>

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