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MARKETING<br />
IMPULSE PURCHASE<br />
Signage – the town crier of the checkout area<br />
When you walk towards the cash register or stand<br />
in line, you have time to look around - and sometimes<br />
a well-crafted sign or display catches your eye. Less is<br />
more in this setting: it’s better to feature a well-placed<br />
point of sale display that catches your eye and stands<br />
out versus too many options that are distracting and<br />
render each other ineffective.<br />
Needless to say, displays on sales counters and cash<br />
desks are very striking and catchy. However, <strong>retail</strong>ers<br />
should also keep in mind that these are usable surface<br />
areas. You can create a great shopping experience if customers<br />
know they can put down their wallet and purse<br />
without worrying that they might accidentally knock<br />
down several displays.<br />
A town crier is actually a very fitting analogy in this setting:<br />
just like the product mix, the message must be simple,<br />
understandable and attractive. ”2-for-1”, ”½ price”,<br />
”this week only” – it is difficult for consumers to escape<br />
these strong stimuli because their curiosity is piqued.<br />
Looking for a great deal<br />
Once the shopping tasks are nearly completed, it’s<br />
time for the icing on the cake. This is the moment when<br />
<strong>retail</strong>ers can ”strike” one more time. They can take advantage<br />
of the feeling of self-satisfaction when customers<br />
can say ”My shopping is done”. It’s when customers<br />
allow themselves the occasional splurge as a treat or find<br />
a great deal as the icing on the cake.<br />
THERE ARE SOME SUCCESSFUL<br />
IMPULSE TRIGGERS THAT WORK<br />
WELL, FAST AND ALMOST<br />
UNIVERSALLY:<br />
Exclusivity<br />
”Only available here!”<br />
Excitement or Novelty<br />
”Brand new, be the first one!”<br />
Limited Quantity or Urgency<br />
”While supplies last!”<br />
Reference<br />
”Experts recommend”<br />
Personalization<br />
”Add your photo”<br />
Promotion/Value<br />
”Buy one, get one free!”<br />
Author: Julia Pott<br />
40<br />
<strong>retail</strong> <strong>trends</strong> | Issue 3/<strong>2019</strong>