Atlantic Ave Magazine October 2019
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Heavensent Home Healthcare<br />
Heavenly Help At Home<br />
By Diane Feen<br />
When the Beatles sang, “all you need is love” it resonated with Reggie and<br />
Pamela Smith. The healthcare professionals knew that home healthcare<br />
should be a loving and professional experience for those who need it.<br />
But according to nurse - and co-founder of Heavensent Home<br />
Healthcare - Pamela, this element was lacking in the home<br />
healthcare industry.<br />
“I am a nurse and had worked as a home healthcare nurse for a<br />
Medicare agency. My heart hurt when I saw unprofessional caregivers<br />
who were rude to clients, on their cell phones or just not paying<br />
attention to their client.”<br />
The experience catapulted Pamela into action. She and husband<br />
Reggie started their own home healthcare agency that emphasizes<br />
compassionate care, strict adherence to all phases of professionalism<br />
in the healthcare industry and client-centric care.<br />
They specialize in referring caregivers that provide home care to<br />
the elderly, frail, and disabled in the comfort of their own homes or<br />
a facility. The Smith’s also make it their goal to screen every caregiver<br />
they hire with the utmost of attention to detail.<br />
“Every week about 10 caregivers apply for a job with us and we<br />
only hire about four or five. We screen them very carefully and let<br />
caregivers know what we expect from them. If they are not appropriate<br />
for our family members, then we wouldn’t want to send them<br />
out to someone else’s family,” said Reggie.<br />
Photo by harvey lustig<br />
Heavensent Home Healthcare owners Pamela and Reggie Smith<br />
Photo by melissa korman<br />
Reggie’s words are his bible, so to speak. Heavensent Home<br />
Healthcare clients are outspoken in their love and respect for<br />
Heavensent. “Carline gets me out of bed every morning, bathes me,<br />
dresses me and makes breakfast. She is wonderful and makes a<br />
big difference in my life. I consider her like a daughter because she<br />
takes such good care of me,” said Nicki, who has been a Heavensent<br />
client for 11 years.<br />
Not only are their caregivers trained to respond to emergencies,<br />
but each client gets to pick the caregiver of their choice. The<br />
Smith’s know that the clients’ comfort level is of primary importance.<br />
“We give potential clients the opportunity to interview<br />
several caregivers and choose the one they feel good about. The<br />
COPYRIGHTED<br />
CLIENT DOROTHY CHAPNICK & Nurse Aide NADINE ARISMA<br />
Heavensent Home Health Care is a class<br />
operation. They employ the very best care<br />
givers. The staff are on call to help any<br />
situation. I have been with them for<br />
4 ½ years with total satisfaction.<br />
They have always been there for me.<br />
– Dorothy Chapnick, Boynton Beach, FL<br />
56 | october <strong>2019</strong> | www.<strong>Atlantic</strong><strong>Ave</strong><strong>Magazine</strong>.com
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