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Vanguard Newspaper 1st January 2019

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PAGE 16—SUNDAY VANGUARD, DECEMBER 1, 2019<br />

OTI UKUBEYINJE:<br />

Cybercafe enthusiast who<br />

became digital comms guru<br />

By Charles Kumolu,Deputy Editor & Urowayino Jeremiah<br />

President, Digital Marketing Pr<strong>of</strong>essionals <strong>of</strong> Nigeria, ADMARP, Mr. Oti Ukubeyinje,<br />

narrates how he used his likeness <strong>of</strong> the internet in its early days, to build a career<br />

in Digital Marketing Communications. Today, he is the Head <strong>of</strong> Operations<br />

and Sales, Opera Mini, Nigeria. Ukubeyinje also analyses the prospects <strong>of</strong><br />

the field in Nigeria, emphasing that it is evolving at a slow pace.<br />

You are among those making waves in<br />

Digital Marketing Communications.<br />

Given that the discipline is not being<br />

taught at the universities how did you<br />

become an authority?<br />

I studied Business Administration at<br />

the university and marketing was my<br />

favorite subject. I have been a huge fan <strong>of</strong><br />

the internet since my cybercafé days in<br />

1998 till date. Practically, everything I<br />

do revolve around the internet. It has been<br />

my primary environment <strong>for</strong><br />

communications, entertainment,<br />

commerce, and education. When I<br />

decided to go into marketing, digital was<br />

a natural path <strong>for</strong> me. I taught myself<br />

marketing, took pr<strong>of</strong>essional courses and<br />

went back to basics to build a career,<br />

starting as an intern at a marketing<br />

technology company in the UK. And here<br />

I am, nine years after.<br />

How would you describe digital<br />

marketing in Nigeria?<br />

The advertising and marketing<br />

communications landscape in Nigeria is<br />

evolving at a very fast pace, and with a<br />

lot <strong>of</strong> casualties along the way. The<br />

Advertising Agencies Association <strong>of</strong><br />

Nigeria, AAAN, has in the last five years<br />

delisted over 12 <strong>of</strong> its agency members<br />

who have gone out <strong>of</strong> business due to nonpr<strong>of</strong>itability.<br />

Another 14 <strong>of</strong> them are<br />

reported to be struggling with a lack <strong>of</strong><br />

business. Brands have an objective to<br />

communicate to consumers in the most<br />

creative and cost-effective ways. In recent<br />

times, this has been influenced by<br />

technology and economic conditions<br />

which put pressure on their marketing<br />

spend. As a leading pr<strong>of</strong>essional in digital<br />

marketing communications, heading the<br />

Operations and Sales in Nigeria <strong>for</strong><br />

Opera S<strong>of</strong>tware’s fast-growing global<br />

advertising business, we explore the<br />

current landscape <strong>of</strong> marketing<br />

communications in Nigeria,<br />

the challenges, and<br />

opportunities <strong>for</strong> the<br />

client-agency<br />

relationship to flourish.<br />

What are the<br />

prospects <strong>of</strong> digital<br />

m a r k e t i n g<br />

communications<br />

industry in Nigeria?<br />

In comparison to<br />

what is happening in<br />

other markets, the<br />

industry is slow in<br />

Nigeria. You can’t solely<br />

blame the players<br />

though, as marketing<br />

communications would<br />

evolve according to the<br />

opportunities presented<br />

by the environment<br />

including but not<br />

limited to population<br />

demography,<br />

technological<br />

advancements, and<br />

investment coming in<br />

from businesses that<br />

need to communicate. The industry is<br />

currently valued at $300 million.<br />

Compare this to $150 billion in the US,<br />

$26 billion in the UK, and around $3<br />

billion in South Africa. Ours is equivalent<br />

to what a single-player spends in some <strong>of</strong><br />

these markets. With very little to go<br />

around, most players here would die, and<br />

others would bootstrap on tech and talent<br />

to survive.<br />

In terms <strong>of</strong> investment, how can the<br />

industry attract more spend?<br />

In business, money follows value. For<br />

some organisations, in-trade marketing<br />

and experiential delivers more value, so<br />

you would find that line item constantly<br />

attracting budgets. For others, it is direct<br />

sales that matter, so they invest in<br />

personnel and equip them to execute<br />

this. In most cases, it isn’t very straight<br />

<strong>for</strong>ward to evaluate marcomms<br />

contribution to the bottom line. It<br />

is <strong>of</strong>ten the first area to face budget<br />

cuts during tough times. The<br />

only way to avoid this is<br />

to become more<br />

measurable with<br />

clear attribution<br />

models to prove<br />

value down to the<br />

last naira, where<br />

possible. Let us<br />

agree that this<br />

isn’t very easy<br />

across all<br />

channels, but<br />

it should<br />

always be the<br />

aim.<br />

How do you<br />

t h i n k<br />

Marketing<br />

Communications<br />

I taught myself<br />

marketing, took<br />

pr<strong>of</strong>essional<br />

courses and<br />

went back to<br />

basics to build a<br />

career, starting<br />

as an intern at a<br />

marketing<br />

technology<br />

company in the<br />

UK. And here I<br />

am, nine years<br />

after<br />

can become<br />

more measurable?<br />

Technology, people<br />

and intent should be •Oti<br />

prioritized. Nigeria used<br />

to be very behind in banking<br />

and financial services, but the<br />

country has used technology,<br />

skilled people and the clear<br />

intent to expand financial<br />

inclusion (<strong>for</strong> pr<strong>of</strong>it mostly)<br />

to get us to where we are now<br />

with mobile money, micro<br />

lending and alternative<br />

payment solutions. Agencies<br />

and media houses have<br />

thrived in the ambiguity <strong>of</strong><br />

measuring marcomms, but<br />

this has only led advertisers<br />

to lose confidence and turn to<br />

alternative channels to drive<br />

the bottom line. For this<br />

reason, most agencies are<br />

still in a vendor-client<br />

relationship with their<br />

advertisers, instead <strong>of</strong> being<br />

in a consultancy relationship,<br />

ensuring the most value is<br />

extracted from every<br />

communications activity.<br />

Digital has proven that<br />

communications and its<br />

impact can be measured,<br />

almost in real time. So it is<br />

important that traditional<br />

communications channels evolve and<br />

build measurement technologies that are<br />

more efficient and accurate. This is<br />

already being done globally across TV,<br />

and radio among others. You should be<br />

able to run a billboard over time and find<br />

out from<br />

consumers in<br />

that location<br />

how they feel<br />

about your<br />

brand or<br />

product via<br />

mobile <strong>for</strong><br />

example.<br />

Do you see<br />

d i g i t a l<br />

communications<br />

outgrowing the<br />

traditional marcomms?<br />

Maybe, but not anytime<br />

soon as it currently accounts<br />

<strong>for</strong> less than 10 percent <strong>of</strong><br />

marketing spend in this country. There<br />

are several factors to consider here. You<br />

can’t grow faster than the technology<br />

available to the audience. There are more<br />

eyeballs and ears than mobile phones out<br />

there, yet brands want to reach as many<br />

people as possible so they would surely<br />

need beyond digital plat<strong>for</strong>ms to do so.<br />

However, there is a big debate about what<br />

constitutes digital - once a channel<br />

becomes powered by the internet. Does it<br />

suddenly become a digital channel or is<br />

it still traditional with digital ability?<br />

Take IOT enabled digital OOH <strong>for</strong><br />

example or online radio that you can<br />

listen to on your car radio, and Digital<br />

TV ,Netflix, Showmax, etc, that you can<br />

watch on your home TV. If more people<br />

move to consume content and<br />

advertisements on traditional devices but<br />

via internet transmission, would you<br />

attribute the communications and they<br />

spend on such channels to digital or still<br />

traditional? The answer to that would<br />

determine whether digital spend would<br />

soon overtake the traditional system. In<br />

the UK, digital already accounts <strong>for</strong> over<br />

66 percent <strong>of</strong> all advert spend. It is indeed<br />

a possibility.<br />

There are talks about the likelihood <strong>of</strong><br />

advertising agencies going into<br />

•Oti<br />

extinction. What is your take?<br />

It is a tempting thought, but I don’t see<br />

that happening. If you were to launch a<br />

shoe company today, your priority would<br />

be to make shoes, and then how to market<br />

it comes after. For most companies,<br />

making the product takes a lot <strong>of</strong> their<br />

resources. They rely on experts who have<br />

sold similar products to help with<br />

marketing. Flooding your company with<br />

comms staff even be<strong>for</strong>e the product has<br />

proven itself not the smartest thing to do<br />

in my experience and opinion. While<br />

agencies would be needed, the real<br />

question is what type <strong>of</strong> agencies would<br />

be needed? Value, creativity, and<br />

relevance would be the key determinants<br />

here. While more organisations are<br />

internalizing comms services to avoid<br />

bloated agency fees, smart agencies are<br />

evolving with tech and fresh talent,<br />

combined with the adoption <strong>of</strong> valuebased<br />

pricing, replacing time-based<br />

billing, to provide more value to<br />

advertisers. I also see opportunities <strong>for</strong><br />

agencies that choose to specialise in<br />

specific industries or specific areas <strong>of</strong><br />

marcomms, deepening their strengths<br />

through focused innovation and<br />

collaboration.<br />

What role can ADMARP play in all <strong>of</strong><br />

this?<br />

While our focus is on the digital side,<br />

we are actively working closely with all<br />

stakeholders in the marketing<br />

communications industry to drive this<br />

agenda <strong>of</strong> effective measurement. In fact,<br />

we have our conference and awards<br />

coming up next year, where we would<br />

focus on the benefits <strong>of</strong> effective<br />

communications measurement, and<br />

celebrate brands and agencies that have<br />

demonstrated this. We aim to educate and<br />

equip all stakeholders with the skills and<br />

tools to effectively measure marketing<br />

communications, which would give<br />

businesses the confidence to keep<br />

investing in this area.

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