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TOKYO <strong>2020</strong> OLYMPIC GAMES<br />

YOUR PRE-TRAVEL GUIDE


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

On 24 July <strong>2020</strong>, <strong>Tokyo</strong> will play host<br />

to the <strong>2020</strong> Summer Olympic Games,<br />

officially known as the Games of<br />

the XXXII Olympiad. Over 16 days,<br />

individuals and teams from around<br />

the world will compete in the largest<br />

sporting event <strong>Tokyo</strong> has ever seen.<br />

These Games will mark the return of the Summer Olympic<br />

Games in <strong>Tokyo</strong> for the first time since 1964. It will be the<br />

fourth Olympic Games overall to be held in Japan, also<br />

following the 1972 Olympic Winter Games in Sapporo and<br />

the 1998 Olympic Winter Games in Nagano. <strong>Tokyo</strong> is the first<br />

city in Asia to host the Olympic Games twice.<br />

Contents<br />

An introduction from Mark England<br />

TOKYO <strong>2020</strong> INFORMATION<br />

Daily Competition Schedule<br />

Heritage Zone & <strong>Tokyo</strong> Bay Zone<br />

Venues<br />

USEFUL INFORMATION<br />

Know Before You Go<br />

Before You <strong>Travel</strong><br />

Flights<br />

Baggage Allowances<br />

Japan<br />

Japanese Laws<br />

On The Move<br />

Weather<br />

Eating In Japan<br />

Public Holidays<br />

<strong>Tokyo</strong><br />

Osaka<br />

4<br />

5 - 6<br />

7 - 8<br />

9 - 10<br />

11 - 12<br />

13 - 14<br />

15 - 16<br />

17 - 18<br />

19 - 20<br />

21 - 22<br />

23 - 24<br />

25<br />

26<br />

27 - 28<br />

29 - 30<br />

31 - 32<br />

1


2<br />

YOUR<br />

TRAVEL<br />

GUIDE


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

3


Welcome<br />

This marks the first step of an exciting<br />

journey towards the <strong>Tokyo</strong> <strong>2020</strong><br />

Olympic Games.<br />

Since Atlanta 1996, <strong>Team</strong> <strong>GB</strong> has been on an upward trajectory of<br />

success which culminated in becoming the first nation to ever surpass<br />

its medal tally straight after hosting the Games. The 65 medals won<br />

at the incredible London 2012 was beaten last time out with 67 at Rio<br />

2016, our best ever performance on foreign soil.<br />

I am proud and privileged to have been made Chef de Mission for a<br />

second successive Games and excited to lead a team of dedicated<br />

and talented athletes as they embark upon their sporting pinnacle.<br />

Olympic sport in this country has shown time and again that it unifies<br />

the nation, harnessing the success and unique stories of the athletes<br />

to inspire and bring an unparalleled sense of pride and belief.<br />

<strong>Team</strong> <strong>GB</strong> Live promises to take you closer than ever before – through<br />

tailored supporter packages, dedicated travel advice, official tickets<br />

to the best events and all the culture and history that Japan has to<br />

offer and this guide begins your journey towards <strong>Tokyo</strong> with some<br />

fantastic information and much more.<br />

I hope you enjoy this brochure, thank you for your support and I look<br />

forward to going on this journey together.<br />

Best wishes,<br />

Mark England<br />

Chef de Mission, <strong>Tokyo</strong> <strong>2020</strong><br />

4


<strong>Tokyo</strong> <strong>2020</strong> Information<br />

Daily Competition Schedule<br />

Wednesday 22 July - Sunday 09 August <strong>2020</strong><br />

Sport Discipline Venue 22 23<br />

Opening and Closing<br />

Ceremonies<br />

Aquatics<br />

Archery<br />

Athletics<br />

Badminton<br />

Baseball/ Softball<br />

Basketball<br />

Boxing<br />

Canoe<br />

Cycling<br />

Equestrian<br />

Fencing<br />

Football<br />

Golf<br />

Gymnastics<br />

Handball<br />

Hockey<br />

Judo<br />

Swimming<br />

Diving<br />

Artistic Swimming<br />

Water Polo<br />

Marathon Swimming<br />

Track & Field<br />

Marathon<br />

Race Walk<br />

Olympic Stadium<br />

<strong>Tokyo</strong> Aquatics Centre<br />

Tatsumi Water Polo Centre<br />

Odaiba Marine Park<br />

Yumenoshima Park Archery Field<br />

Olympic Stadium<br />

Sapporo Odori Park<br />

Musashino Forest Sport Plaza<br />

Wed<br />

Baseball<br />

Fukushima Azuma Baseball Stadium/Yokohama<br />

Softball<br />

Baseball Stadium<br />

O O<br />

3x3 Basketball<br />

Basketball<br />

Slalom<br />

Sprint<br />

BMX Freestyle<br />

BMX Racing<br />

Mountain Biking<br />

Road<br />

Track<br />

Dressage<br />

Eventing<br />

Jumping<br />

Artistic<br />

Rhythmic<br />

Trampoline<br />

Aomi Urban Sports Park<br />

Saitama Super Arena<br />

Kokugikan Arena<br />

Kasai Canoe Slalom Centre<br />

Sea Forest Waterway<br />

Ariake Urban Sports Park<br />

Izu MTB Course<br />

Fuji International Speedway<br />

Izu Velodrome<br />

Equestrian Park / Sea Forest Cross-Country Course<br />

Makuhari Messe Hall B<br />

Olympic Stadium / <strong>Tokyo</strong> Stadium / Sapporo Dome /<br />

Miyagi Stadium / Ibaraki Kashima Stadium / Saitama<br />

Stadium / International Stadium Yokohama<br />

Kasumigaseki Country Club<br />

Ariake Gymnastics Centre<br />

Yoyogi National Stadium<br />

Oi Hockey Stadium<br />

Nippon Budokan<br />

Karate Kata, Kumite Nippon Budokan<br />

Modern Pentathlon<br />

Rowing<br />

Rugby<br />

Sailing<br />

Shooting<br />

Skateboarding<br />

Rifle & Pistol<br />

Shotgun<br />

Park<br />

Street<br />

Musashino Forest Sport Plaza / <strong>Tokyo</strong> Stadium<br />

Sea Forest Waterway<br />

<strong>Tokyo</strong> Stadium<br />

Enoshima Yacht Harbour<br />

Asaka Shooting Range<br />

Ariake Urban Sports Park<br />

O<br />

Thu<br />

O<br />

Sport Climbing<br />

Surfing*<br />

Table Tennis<br />

Taekwondo<br />

Tennis<br />

Triathlon<br />

Volleyball<br />

Weightlifting<br />

Beach Volleyball<br />

Volleyball<br />

Aomi Urban Sports Park<br />

Tsurigasaki Surfing Beach<br />

<strong>Tokyo</strong> Metropolitan Gymnasium<br />

Makuhari Messe Hall A<br />

Ariake Tennis Park<br />

Odaiba Marine Park<br />

Shiokaze Park<br />

Ariake Arena<br />

<strong>Tokyo</strong> International Forum<br />

5<br />

Wrestling<br />

Makuhari Messe Hall A<br />

*Olympic Surfing Festival (name tbc) will be held from 26 July to 2 August. Starting from 26 July, the sche


July<br />

August<br />

24 25 26 27 28 29 30 31 1 2 3 4 5 6 7 8 9<br />

Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun Mon Tue Wed Thu Fri Sat Sun<br />

O<br />

O<br />

O A A A A A A A A<br />

A A A A O O A O A O A O A<br />

O O A O A<br />

O O O O O O O O O O O O O O A A<br />

A A<br />

O A A A O O O A A<br />

A A A A A A A A A<br />

A A<br />

A A<br />

O O O O O O A A A A<br />

O O O O O O O O O A<br />

O O O A<br />

O O O O A<br />

O O O O O O O O O O O O O A A<br />

O O O O O O O O O A A A A A A<br />

O A A O A A<br />

O A O A O A<br />

O A<br />

O A<br />

A A<br />

A A A<br />

A A A A A A A<br />

O O A A<br />

O O O A<br />

O A O A<br />

A A A A A A A A A<br />

Key: Session(s) scheduled - O // Session(s) and medal(s) scheduled - A<br />

O O O O O O O O A A A<br />

O O O A O O O A<br />

O O A A A A A A A<br />

O A A<br />

A A<br />

O O O O O O O O O O O O O O A A<br />

O O O O O O O O O O O O A A<br />

A A A A A A A A<br />

A A A<br />

O A A<br />

O O O O A A A A<br />

O O A O O A<br />

O O O O O O A A A A A<br />

A A A O A A O A<br />

O A O A A<br />

A A<br />

A A<br />

O O A A<br />

O O O A O O O O<br />

O O A O O A A O O O O A A<br />

A A A A<br />

O O O O O O A A A<br />

A A A<br />

O O O O O O O O O O O O O A A<br />

O O O O O O O O O O O O O O A A<br />

A A A A A A A A A A<br />

O A A A A A A<br />

dule will depend on the wave conditions.<br />

Disclaimer: Correct at time of publication (Jan <strong>2020</strong>). Subject to change.<br />

6


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

<strong>Tokyo</strong> <strong>2020</strong> Information<br />

Heritage Zone<br />

& <strong>Tokyo</strong> Bay Zone<br />

The venue plan for the <strong>Tokyo</strong> <strong>2020</strong> Olympic Games consists predominantly of two thematic<br />

and operational zones: the “Heritage Zone” which houses several iconic venues used<br />

at the <strong>Tokyo</strong> 1964 Games and further sustains the enduring legacy of <strong>Tokyo</strong> 1964; and<br />

the “<strong>Tokyo</strong> Bay Zone” which serves as a model for innovative urban development and<br />

symbolises the exciting future of the city. These two zones expand across the city to form<br />

an ‘infinity’ symbol with the Olympic Village positioned at the point where the two zones<br />

intersect – at the physical and spiritual heart of the Games. The ‘infinity’ symbol embodies<br />

the boundless passion, commitment and inspiration of the world’s elite athletes, the limitless<br />

potential of future generations, and the lasting legacy that will be passed on to the people<br />

of <strong>Tokyo</strong>, Japan and the world.<br />

7


8


29<br />

25<br />

FOOTBALL, BASEBALL &<br />

SOFTBALL<br />

38<br />

31<br />

39<br />

36<br />

30<br />

41<br />

40<br />

9 1<br />

42 37<br />

8<br />

10<br />

9<br />

7<br />

3<br />

2<br />

1<br />

4<br />

5<br />

6<br />

23<br />

OLYMPIC<br />

VILLAGE<br />

11<br />

22<br />

24<br />

13 12 14<br />

15<br />

19 20<br />

16<br />

18<br />

17<br />

21<br />

<strong>Tokyo</strong> International<br />

Airport<br />

35<br />

33<br />

34<br />

32<br />

9


<strong>Tokyo</strong> <strong>2020</strong> Information<br />

Venues<br />

No. Venue Name Sport/discipline No. Venue Name Sport/discipline<br />

Narita International<br />

Airport<br />

26 27<br />

1 Olympic Stadium Opening & Closing<br />

Ceremonies<br />

Athletics<br />

Football<br />

2 <strong>Tokyo</strong> Metropolitan<br />

Gymnasium<br />

3 Yoyogi National<br />

Stadium<br />

4 Nippon Budokan Judo<br />

Karate<br />

5 <strong>Tokyo</strong> International<br />

Forum<br />

22 Yumenoshima Park<br />

Archery Field<br />

Table Tennis 23 <strong>Tokyo</strong> Aquatics<br />

Centre<br />

Handball 24 Tatsumi Water Polo<br />

Centre<br />

25 Sapporo Odori<br />

Park<br />

Weightlifting 26 Makuhari Messe<br />

Hall A<br />

6 Kokugikan Arena Boxing 27 Makuhari Messe<br />

Hall B<br />

7 Equestrian Park Equestrian<br />

(Dressage,<br />

Eventing, Jumping)<br />

8 Musashino Forest<br />

Sport Plaza<br />

Badminton<br />

Modern Pentathlon<br />

(Fencing)<br />

9 <strong>Tokyo</strong> Stadium Football<br />

Rugby<br />

Modern Pentathlon<br />

(Swimming,<br />

Fencing, Riding,<br />

Laser-Run)<br />

10 Musashinonomori<br />

Park<br />

Cycling (Road<br />

Race: Start)<br />

28 Tsurigasaki Surfing<br />

Beach<br />

29 Saitama Super<br />

Arena<br />

30 Asaka Shooting<br />

Range<br />

31 Kasumigaseki<br />

Country Club<br />

Archery<br />

Aquatics<br />

(Swimming, Diving,<br />

Artistic Swimming)<br />

Aquatics (Water<br />

Polo)<br />

Athletics<br />

(Marathon/Race<br />

Walk)<br />

Taekwondo<br />

Wrestling<br />

Fencing<br />

Surfing<br />

Basketball<br />

Shooting<br />

Golf<br />

11 Ariake Arena Volleyball<br />

(Volleyball)<br />

32 Enoshima Yacht<br />

Harbour<br />

Sailing<br />

VENUES KEY<br />

TOKYO BAY<br />

ZONE<br />

HERITAGE<br />

ZONE<br />

OTHER<br />

VENUES<br />

12 Ariake Gymnastics<br />

Centre<br />

13 Ariake Urban Sports<br />

Park<br />

Gymnastics 33 Izu Velodrome Cycling (Track)<br />

Cycling (BMX<br />

Freestyle,<br />

BMX Racing)<br />

Skateboarding<br />

14 Ariake Tennis Park Tennis 35 Fuji International<br />

Speedway<br />

15 Odaiba Marine Park Aquatics<br />

(Marathon<br />

Swimming)<br />

Triathlon<br />

16 Shiokaze Park Volleyball (Beach<br />

Volleyball)<br />

34 Izu MTB Course Cycling (Mountain<br />

Bike)<br />

36 Fukushima Azuma<br />

Baseball Stadium<br />

37 Yokohama<br />

Baseball Stadium<br />

Cycling (Road<br />

(Road Race: Finish,<br />

Individual Time<br />

Trial)<br />

Baseball/Softball<br />

Baseball/Softball<br />

28<br />

17 Aomi Urban Sports<br />

Park<br />

Basketball (3x3<br />

Basketball)<br />

Sport Climbing<br />

38 Sapporo Dome Football<br />

18 Oi Hockey Stadium Hockey 39 Miyagi Stadium Football<br />

19 Sea Forest Cross-<br />

Country Course<br />

Equestrian<br />

(Eventing, (Cross<br />

Country)<br />

20 Sea Forest Waterway Canoe (Sprint)<br />

Rowing<br />

40 Ibaraki Kashima<br />

Stadium<br />

Football<br />

41 Saitama Stadium Football<br />

21 Kasai Canoe Slalom<br />

Centre<br />

10<br />

Canoe (Slalom) 42 International<br />

Stadium<br />

Yokohama<br />

Football


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - PRE-TOUR YOUR PRE-TRAVEL GUIDE GUIDE<br />

Useful Information<br />

Know Before<br />

You Go<br />

<strong>Tokyo</strong> <strong>2020</strong> will be a great Olympic<br />

Games and our message to you is<br />

simple, we’re here to help. Our travel<br />

and Olympic experts will make it easy<br />

for you every step of the way.<br />

EVENT DOCUMENTATION<br />

Your event documentation and merchandise will be<br />

dispatched by courier, and we will contact you prior to<br />

dispatch to advise you of the time frame in which you<br />

will receive your documents. Please note if you have an<br />

overseas address, additional courier charges will apply and<br />

you may incur customs clearance fees.<br />

MERCHANDISE PACK<br />

Your merchandise pack will be dispatched prior to the<br />

departure of your holiday. The pack will contain various<br />

items of merchandise which we hope you will wear and<br />

enjoy.<br />

PASSPORT<br />

Your passport should be valid for th<br />

duration of your stay. No additio<br />

of validity beyond this is required.<br />

information please visit:<br />

www.gov.uk/foreign-travel-advice<br />

TRAVEL INSURANCE<br />

It is a condition of booking that you<br />

must have adequate travel insurance to<br />

cover your trip. If you have an annual travel<br />

insurance policy, please ensure it covers<br />

Japan and is valid for the duration of your<br />

trip. Please also ensure you have the relevant<br />

policy documents and emergency numbers<br />

with you whilst on holiday.<br />

Please check the Government’s Foreign<br />

<strong>Travel</strong> Advice website for the latest<br />

information in regard to travelling to Japan.<br />

Advice can change at short notice so<br />

please continue to check up until you travel.<br />

www.gov.uk/foreign-travel-advice/japan<br />

411


VISA<br />

e proposed<br />

nal period<br />

For further<br />

/japan<br />

British citizens do not require a visa to enter<br />

Japan. Providing you hold a ‘British Citizen’ or<br />

‘British National (Overseas)’ passport, you can<br />

enter Japan as a visitor for up to 90 days however<br />

may need to provide evidence of a return or<br />

onward ticket. For all other nationalities, please<br />

consult the Japanese Embassy or Consulate for<br />

further information:<br />

www.gov.uk/foreign-travel-advice/japan/<br />

entry-requirements<br />

MEDICATION, VACCINATIONS AND<br />

RESTRICTIONS<br />

Several common UK over-the-counter and prescription<br />

medicines are banned in Japan, specifically medicines<br />

containing stimulants or codeine. If you require long-term<br />

prescription medication you may need to provide paperwork,<br />

such as an import license called a ‘Yakkan Shoumei’, in<br />

order to bring it into the country. You can only bring pre-filled<br />

syringes or self-injection kits into Japan with you.<br />

Japanese customs officers may not be<br />

sympathetic if you claim ignorance, so check<br />

with the Japan Embassy or Consulate if you<br />

are in doubt. A frequently asked questions<br />

document containing useful information<br />

regarding restrictions and import licences can<br />

be found at:<br />

www.mhlw.go.jp/english/policy/healthmedical/pharmaceuticals/dl/qa1.pdf<br />

No vaccinations are required when travelling<br />

to Japan, however it is recommended to visit<br />

your GP or Practice Nurse 6-8 weeks before<br />

you travel, who will assess your health and may<br />

recommend vaccines if necessary.<br />

The following medicinal items are restricted<br />

when entering Japan:<br />

• More than one month's supply of<br />

medicines that are toxicants, dangerous<br />

or prescription drugs<br />

• More than two months' supply of<br />

medicines that are non-prescription drugs<br />

or quasi-drugs<br />

• More than 24 units (normal size) of similar<br />

cosmetic products<br />

12


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR TRAVEL GUIDE<br />

Useful Information<br />

Before You <strong>Travel</strong><br />

MY TOKYO <strong>2020</strong> JAPAN CHECKLIST!<br />

PLEASE CONSIDER THE FOLLOWING BEFORE TRAVELLING<br />

(NOT INTENDED TO BE AN EXHAUSTIVE LIST):<br />

Passport – check it is valid for the duration of your stay<br />

Make sure you are covered by appropriate travel insurance and that you<br />

have declared to your insurer any pre-existing medical conditions of you<br />

and your immediate family<br />

Check that you have enough medication for the duration of your holiday<br />

and sunscreen - please check entry restrictions on the Japan customs<br />

website: www.gov.uk/foreign-travel-advice/japan/entry-requirements<br />

Check with your bank and credit card companies on any restrictions or<br />

additional charges when using your card(s) abroad<br />

Exchange some money into Japanese Yen, as many shops and restaurants<br />

outside of major cities do not accept cards and are legally forbidden to<br />

accept foreign currencies<br />

Check with your mobile phone provider to find out if you can use your<br />

phone in Japan and any related costs<br />

Complete the address cards in your luggage tag<br />

Check that your baggage weight is in line with the airline allowance as<br />

additional charges may apply if this is exceeded<br />

Check security restrictions for carry-on baggage<br />

All travel documentation (travel itinerary, visas if applicable).<br />

Also provide your next of kin with a copy of your travel itinerary and<br />

passport (prior to departure)<br />

Learn some basic Japanese<br />

Remember to pack a plug adaptor<br />

We recommend you take shoes that are easy to remove due to the Japanese<br />

custom of removing shoes (see section on Japanese Etiquette and Useful Tips)<br />

13


Learning a few everyday Japanese phrases will make your<br />

trip even more memorable. See below for a list of basic<br />

Japanese greetings, phrases to get attention, and simple<br />

questions.<br />

ENGLISH<br />

Good morning<br />

Good afternoon<br />

Good evening<br />

Good night<br />

Good-bye<br />

Excuse Me<br />

I am sorry<br />

I don’t understand<br />

Thank You<br />

Yes<br />

No<br />

Where is ___?<br />

How much is ___?<br />

JAPANESE<br />

Ohayo gozaimasu<br />

Konnichiwa<br />

Konbanwa<br />

Oyasumi nasai<br />

Sayonara<br />

Sumimasen<br />

Gomen nasai<br />

Wakarimasen<br />

Arigatou<br />

Hai<br />

Iie<br />

Doko desuka<br />

Ikura desuka<br />

USEFUL INFORMATION – SESSION TICKETS<br />

Whilst <strong>Team</strong> <strong>GB</strong> <strong>LIVE</strong> has a confirmed amount of tickets for each event, further information<br />

regarding location of these tickets is not available at this time.<br />

Please advise us in writing if you will be using a wheelchair. Wheelchair and companion<br />

tickets must be requested as soon as possible as availability is limited. Please note these<br />

tickets include one space for a wheelchair and one temporary chair for the carer in a<br />

designated area which may be away from our allocated group seating area.<br />

The ticket distribution method will be confirmed closer to the tournament.<br />

14


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

Useful Information<br />

Flights<br />

15


IMPORTANT<br />

Please advise us in writing of any medical<br />

conditions including allergies, disabilities, and if you<br />

will be travelling with any medical equipment e.g. a CPAP<br />

machine or needles, a minimum of four weeks before you<br />

travel. If you are travelling with needles in your hand luggage you<br />

will need to carry written authorisation paperwork from your doctor<br />

in case it is required as supporting evidence when you pass through<br />

security.<br />

Please note that all medical equipment will also require an import licence<br />

called a ‘Yakkan Shoumei’, see Medication, vaccinations and restrictions<br />

section.<br />

FLIGHT TICKETS<br />

If you have purchased flights as part of your package with <strong>Team</strong> <strong>GB</strong> <strong>LIVE</strong>,<br />

you will not be issued any physical flight tickets or a booking reference as<br />

our allocations are group flights. All you need to do is present your passport<br />

upon check-in, and boarding cards will then be issued. Please be assured<br />

you will not need a ticket or booking reference to check in for your flight.<br />

FLIGHT REQUESTS<br />

Please note that seats are pre-allocated and online check in is not<br />

possible due to the seats being managed in a group.<br />

Seat requests cannot be actioned until the flight has been ticketed,<br />

approximately six months prior to the flight departure date. Once the<br />

flight has been ticketed we can investigate the cost and availability of<br />

any seat requests, however these cannot be guaranteed and we are<br />

unable to confirm specific seat numbers to clients.<br />

Please advise us in writing of any special meal requests i.e.<br />

vegetarian/gluten-free meals. These requests will be submitted<br />

to the airline and are subject to availability at the discretion<br />

of the carrier.<br />

16


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

Useful Information<br />

Baggage Allowances<br />

CLASS<br />

ECONOMY<br />

PREMIUM ECONOMY<br />

Check-in Hand Baggage Check-in Hand Bagga<br />

JAPAN AIRLINES<br />

2 x 23kg<br />

1 x piece of carry-on with total<br />

linear dimensions 55 x 40 x 25cm.<br />

Plus, one small personal item.<br />

The total weight of the two bags<br />

must not exceed 10kg.<br />

2 x 23kg<br />

1 x piece of carry-o<br />

linear dimensions 55 x<br />

Plus, one small pers<br />

The total weight of th<br />

must not exceed<br />

AIRLINES<br />

BRITISH AIRWAYS<br />

ALL NIPPON AIRWAYS<br />

2 x 23kg<br />

2 x 23kg<br />

1 x 23 kg cabin bag with<br />

maximum total linear dimensions<br />

56 x 45 x 25cm. Plus, a<br />

personal bag (shopping bag,<br />

handbag, laptop bag etc.)<br />

1 x 10 kg cabin bag with total<br />

linear dimensions (length, width,<br />

height) of no more<br />

than 115 cm (45 in.) Plus, a<br />

personal bag (shopping bag,<br />

handbag, laptop bag etc.)<br />

2 x 23kg<br />

2 x 23kg<br />

1 x 23 kg cabin b<br />

maximum total linear<br />

56 x 45 x 25cm.<br />

personal bag (shop<br />

handbag, laptop b<br />

Hand Baggage –<br />

cabin bag with to<br />

dimensions (lengt<br />

height) of no m<br />

than 115 cm (45 in<br />

personal bag (shop<br />

handbag, laptop b<br />

FINNAIR<br />

2 x 23kg<br />

1 x cabin bag with total linear<br />

dimensions 56 cm x 45 cm x 25<br />

cm. Plus, a<br />

personal bag (shopping bag,<br />

handbag, laptop bag etc.) with<br />

a combined weight of 8kg.<br />

- -<br />

17


BUSINESS<br />

Please Note<br />

ge Check-in Hand Baggage<br />

n with total<br />

40 x 25cm.<br />

onal item.<br />

e two bags<br />

10kg.<br />

3 x 32kg<br />

1 x piece of carry-on with total<br />

linear dimensions 55 x 40 x 25cm.<br />

Plus, one small personal item.<br />

The total weight of the two bags<br />

must not exceed 10kg.<br />

For more information: www.jal.co.jp/en/inter/baggage/<br />

ag with<br />

dimensions<br />

Plus, a<br />

ping bag,<br />

ag etc.)<br />

2 x 32kg<br />

1 x 23 kg cabin bag with<br />

maximum total linear dimensions<br />

56 x 45 x 25cm. Plus, a<br />

personal bag (shopping bag,<br />

handbag, laptop bag etc.)<br />

For more information: www.britishairways.com/en-gb/<br />

information/baggage-essentials<br />

1 x 10 kg<br />

tal linear<br />

h, width,<br />

ore<br />

.) Plus, a<br />

ping bag,<br />

ag etc.)<br />

2 x 32kg<br />

Hand Baggage – 1 x 10 kg<br />

cabin bag with total linear<br />

dimensions (length, width,<br />

height) of no more<br />

than 115 cm (45 in.) Plus, a<br />

personal bag (shopping bag,<br />

handbag, laptop bag etc.)<br />

For more information: www.ana.co.jp/en/gb/<br />

international/prepare/baggage/<br />

3 x 23kg<br />

2 x cabin bag with total linear<br />

dimensions 56 cm x 45 cm x 25<br />

cm. Plus,<br />

a personal bag (shopping bag,<br />

handbag, laptop bag etc.) with<br />

a combined weight of 10kg.<br />

For more information: www.finnair.com/th/gb/informationservices/baggage<br />

CHECK IN<br />

We recommend that you arrive at the airport<br />

a maximum of three hours prior to departure.<br />

Check-in desks usually open two hours prior to<br />

an international flight.<br />

MEAL REQUESTS<br />

Please advise us in writing of any special<br />

dietary/meal requests i.e. vegetarian/glutenfree<br />

meals. These requests will be submitted to<br />

the airline and are subject to availability and at<br />

the discretion of the carrier.<br />

18


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

Useful Information<br />

Japan<br />

+8<br />

GMT<br />

Hrs<br />

TIME DIFFERENCE<br />

Japan is currently nine<br />

However, this will change<br />

won’t operate daylight sav<br />

<strong>2020</strong> Olympic Games.<br />

CURRENCY<br />

The Japanese currency<br />

technology-driven eco<br />

cash society and deb<br />

outside of Japan ar<br />

Check with your ban<br />

card can be used t<br />

to withdraw cash in<br />

and take sufficient<br />

funds for the dura<br />

of your stay. Bills com<br />

in denomination<br />

of ¥10,000, ¥5,000,<br />

¥2,000, and ¥1,000.<br />

Coins come in<br />

¥500, ¥100, ¥50,<br />

¥10, ¥5, and ¥1<br />

denominations.<br />

PLUGS AND ADAPTORS<br />

Japanese electrical plugs have two<br />

non-polarised pins and operate on<br />

a 100V supply voltage.<br />

19


hours ahead of GMT.<br />

to eight hours as Japan<br />

ing time during the <strong>Tokyo</strong><br />

is the Yen (¥). Despite their<br />

nomy, Japan is mainly a<br />

it and credit cards issued<br />

e not widely accepted.<br />

k before travelling if your<br />

o pay or<br />

Japan,<br />

cash<br />

tion<br />

e<br />

s<br />

MOBILE PHONE NETWORKS<br />

AND PRE-PAID SIM CARDS<br />

Only 3G and 4G capable UK handsets will work in<br />

Japan. GSM-only phones will not work, as there is<br />

no GSM network. If you plan to make lots of calls or<br />

use mobile data in Japan, it could be worth buying<br />

or renting a pre-paid Japanese data SIM card for<br />

use during your stay. Suppliers can be found on the<br />

internet.<br />

Please note, your phone must be unlocked for the<br />

pre-paid SIM card to work, and it does not enable<br />

incoming or outgoing phone calls. Calls will instead<br />

need to be made over the internet, via an app<br />

such as Skype or WhatsApp. Providing that your<br />

phone is compatible, purchasing a pre-paid data<br />

SIM card could save money on expensive data<br />

roaming costs. Contact your mobile service provider<br />

before purchasing to check if your phone will be<br />

compatible.<br />

20


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

21


Useful Information<br />

Japanese<br />

Laws<br />

CARRYING INFORMATION<br />

It is a legal requirement to always carry official ID on<br />

you in Japan. Whilst Japanese locals are issued<br />

with official residency cards, visitors must carry<br />

their passport at all times and are legally<br />

required to produce it upon request if<br />

asked by a police officer or officials of<br />

the Justice Ministry (such as immigration<br />

officials).<br />

Crime levels are low in Japan, especially pickpocketing,<br />

however if your passport is lost or<br />

stolen, you should report this at a police station<br />

and must get a police report. We suggest that<br />

you take multiple photocopies of your passport<br />

with you just in case and store them somewhere<br />

safe, preferably in a safe at your accommodation.<br />

DRINKING AND SMOKING<br />

The legal age for buying and consuming alcohol and<br />

cigarettes in Japan is 20. Photographic ID may be<br />

required if you look under 20, and driving licences issued<br />

outside of Japan are not commonly accepted so we<br />

advise that you take your passport with you. Smoking is not<br />

uncommon in public places including bars, restaurants<br />

and hotels.<br />

DRIVING<br />

Driving in Japan is on the left, as in the UK. To<br />

drive in Japan, you must hold an International<br />

Driving Permit (IDP), a current UK licence and<br />

insurance. An IDP is only valid for 12 months,<br />

however the start date of the permit can be<br />

delayed for up to three months from when you<br />

apply. Applications can be made at selected<br />

UK Post Office branches. Please see the Post<br />

Office website for more details:<br />

www.postoffice.co.uk/internationaldriving-permit<br />

22


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

Useful Information<br />

On The Move<br />

Using public transport in a foreign country can be daunting,<br />

however for foreign visitors in Japan, it has been made as<br />

easy as possible. Signs are written in both Japanese and<br />

English, and announcements at transport hubs are also given<br />

in both languages too. In addition, the next station is often<br />

displayed on electronic boards in the carriages whilst on the<br />

train in both languages.<br />

When using the train, each train line can<br />

be easily identified on the route map as<br />

they are all marked in a different colour. To<br />

help guide you to the relevant departure<br />

platform at the station, coloured lines<br />

that correspond with the coloured route<br />

map lines are often painted on the station<br />

floor. Simply follow the coloured line that<br />

corresponds to your route to find the<br />

correct departure platform. Please also<br />

note that standing on escalators in Japan<br />

is on the left.<br />

SUBWAY AND METRO<br />

Japan’s subway and metro system<br />

is known worldwide for its efficiency.<br />

Allowing rapid movement around inner<br />

urban areas of the country, most subway<br />

23<br />

systems in Japan start at around 0500hrs<br />

and last trains depart at around midnight.<br />

As there is no night bus service in Japan,<br />

you may have to rely on taxis after the last<br />

trains depart. Services are less frequent on<br />

weekends and public holidays.<br />

Some subway lines in Japan have womenonly<br />

carriages running in the rush hour<br />

period, normally between 0800-0900hrs.<br />

Look out for the pink sign on the platform<br />

and train carriage. Please also be aware<br />

that during rush hour/busy periods, public<br />

transport staff known as ‘pushers’ are<br />

employed to push people into carriages<br />

to help decongest busy platforms. If you<br />

are claustrophobic it could be worth<br />

avoiding public transport during these<br />

busy periods.


SHINKANSEN<br />

The Japanese main islands of Honshu,<br />

Kyushu and Hokkaido are home to the<br />

famous Shinkansen high speed bullet<br />

trains. Served by a network of high speed<br />

train lines, the Shinkansen connects <strong>Tokyo</strong><br />

with the country’s major cities. Running<br />

at speeds of up to nearly 200mph,<br />

the Shinkansen is operated by Japan<br />

Railways and is known for its punctuality<br />

(the average delay for a scheduled train<br />

is 36 seconds), comfort (relatively silent<br />

cars with spacious, always forward-facing<br />

seats), safety (no fatal accidents in its<br />

history) and efficiency.<br />

The Shinkansen trains operate three<br />

different classes of carriage: Ordinary<br />

(Economy), Green Class (Business) and<br />

on a very limited basis, Gran Class (First).<br />

When the train changes its direction of<br />

travel, you will see everyone on board<br />

turning their seats 180 degrees, so you are<br />

always facing forwards.<br />

IC CARDS - PASMO AND SUICA<br />

IC cards are pre-paid smart cards that<br />

can be used to conveniently pay public<br />

transport fares and to make payments at<br />

a rapidly increasing number of vending<br />

machines, shops and restaurants by<br />

simply touching the card on a reader<br />

(similar to an Oyster card used on London<br />

public transport). The most popular prepaid<br />

cards in <strong>Tokyo</strong> are Pasmo and Suica.<br />

For most purposes, Pasmo and Suica are<br />

interchangeable. Both cards can be used<br />

for all trains (not including the Shinkansen<br />

bullet train), subways and buses in <strong>Tokyo</strong>.<br />

They can also be used at many shops,<br />

especially convenience stores.<br />

Pasmo cards can be purchased from<br />

vending machines at subway stations<br />

in <strong>Tokyo</strong>, while Suica cards can be<br />

purchased from vending machines at<br />

Japan Rail stations in <strong>Tokyo</strong>. You can also<br />

buy either card at Narita and Haneda<br />

airports.<br />

<strong>Pre</strong>-loaded Suica cards are provided as<br />

an inclusion of standard web <strong>Team</strong> <strong>GB</strong><br />

<strong>LIVE</strong> <strong>Travel</strong> packages.<br />

24


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

Useful Information<br />

Weather<br />

SEASONS IN JAPAN<br />

The <strong>Tokyo</strong> <strong>2020</strong> Olympic Games run from 24 July<br />

to 9 August, during Japan’s summer season. The<br />

weather tends to be hot and humid and August is<br />

notorious for being the hottest month in Japan.<br />

Average daily temperatures vary dependent on<br />

where you are in the country, however it is typically<br />

cooler in the north and warmer in the south. The<br />

table below provides an indication of how the daily<br />

average temperature can vary across the country*:<br />

Month<br />

Average Daily<br />

High (°C)<br />

Average Daily<br />

Low (°C)<br />

Average<br />

Monthly<br />

Rainfall<br />

(mm)<br />

July 25-28 22-24 36<br />

August 28-30 23-26 16.4<br />

*Statistics have been taken from records of the last three years<br />

25


Useful Information<br />

Eating in<br />

Japan<br />

VEGETARIAN AND VEGAN DIETS<br />

It is relatively easy to avoid meat dishes in Japan<br />

however seafood is very common. Fish stock or<br />

‘dashi’ is frequently used in soups, salad dressings<br />

and Ramen broth. It may be easier to explain you<br />

cannot eat meat and/or fish products rather than<br />

referring to yourself as a vegetarian/vegan.<br />

GLUTEN-FREE<br />

Many restaurants and hotels across Japan are<br />

unfamiliar with the concept of coeliac disease/<br />

gluten-free food. The main problem is soy sauce,<br />

which contains wheat and is used vastly in both the<br />

preparation and consumption of a lot of Japanese<br />

dishes. A small number of restaurants offer tamari, a<br />

soy sauce that can be produced gluten-free and is<br />

also suitable for vegetarian and vegan diets. Check<br />

with restaurant staff to see if this is available where<br />

you are and always double check the label. Please<br />

note that Japanese restaurants are not always open<br />

to requests to modify their dishes, as such requests<br />

can be considered rude/insulting to the chef. Do<br />

not be surprised if a restaurant is therefore unable to<br />

accommodate your needs.<br />

26


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

Useful Information<br />

Public<br />

Holidays<br />

Japan will observe 16 public holidays during <strong>2020</strong>, three of which<br />

occur during the Summer Olympic Games.<br />

National Holiday<br />

<strong>2020</strong> Date<br />

Marine Day July 23 (Date changed only for <strong>2020</strong>)<br />

Sports Day July 24 (Date changed only for <strong>2020</strong>)<br />

Mountain Day August 10 (Date changed only for <strong>2020</strong>)<br />

KEY EVENTS IN JAPAN DURING<br />

THE SUMMER OLYMPIC GAMES <strong>2020</strong><br />

HIROSHIMA LANTERN<br />

CEREMONY<br />

(HIROSHIMA) 6 AUGUST<br />

The Hiroshima Peace Memorial<br />

Ceremony is held each year on August 6th,<br />

the anniversary of the atomic bombing of Hiroshima,<br />

at Hiroshima Peace Memorial Park. Some 50,000 local citizens<br />

and visitors, as well as ambassadors and dignitaries from around<br />

70 countries, gather here to console the spirits of those killed by<br />

the atomic bomb and also to pray for lasting world peace.<br />

Additionally, the “Peace Message Lantern Floating Ceremony”<br />

is also held on the evening of August 6th. Anyone is welcome to<br />

write messages of peace on the lanterns, which will be set afloat<br />

down the Motoyasu River, where they will pass directly in front of<br />

the Atomic Bomb Dome.<br />

The experience of watching the warm lights of some 10,000<br />

lanterns as they float tranquilly down the river in the dark of night,<br />

each bearing wishes for peace from the gathered attendees,<br />

has a powerful, almost other-worldly quality. The participants in<br />

this event include not only Hiroshima locals, but also many visitors<br />

who come from far and wide.<br />

27


ITABASHI HANABI (TOKYO)<br />

1ST AUGUST / 7:00PM TO 8:30PM<br />

One of <strong>Tokyo</strong>’s biggest firework events with<br />

12,000 fireworks launched over the course of<br />

90 minutes. It also makes the boast of having<br />

the largest firework and the longest (a “Niagara<br />

Falls” explosion that stretches 700 meters).<br />

See the official website (itabashihanabi.jp/<br />

paidseat.html) for reserved seating.<br />

28


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

<strong>Tokyo</strong><br />

<strong>Tokyo</strong> is the capital city of Japan,<br />

with nearly 10% of the country’s total<br />

population residing within the city limits.<br />

Officially called <strong>Tokyo</strong> Metropolitan Area,<br />

the busy capital mixes the ultramodern<br />

and the traditional by being home to both<br />

neon-lit skyscrapers and historic temples.<br />

<strong>Tokyo</strong> hosts an abundance of sightseeing<br />

delights, from the old downtown area<br />

where the futuristic <strong>Tokyo</strong> Skytree coexists<br />

with an ancient temple, to Shibuya and<br />

its famous pedestrian scramble crossing,<br />

along with many more.<br />

You simply cannot ignore sushi when you<br />

visit <strong>Tokyo</strong>. The fish market (Toyosu Market)<br />

brings tonnes of fresh seafood from other<br />

parts of Japan and the world. It is the<br />

biggest fish market in the world!<br />

There are also approximately<br />

30 Michelin-starred sushi<br />

restaurants in Toyko.<br />

The Samurai Museum is a must-visit<br />

destination for those interested in old<br />

Japan and the history of combat and<br />

conflict that characterized the country<br />

up through the late 16th century. Not<br />

only will you be able to see 70 selections<br />

of samurai armour, you can also wear<br />

samurai costumes, don a kabuto helmet,<br />

and witness combat re-enactments by<br />

skilled actors. Women can also wear<br />

irouchikake (a special type of kimono,<br />

usually worn in weddings).<br />

<strong>Tokyo</strong> Skyline<br />

29


MUST DO'S<br />

• <strong>Tokyo</strong> Skytree<br />

• <strong>Tokyo</strong> Tower<br />

• Sensō-ji temple<br />

• Meiji Shrine<br />

• Samurai Museum<br />

<strong>Tokyo</strong> Tourist Information Centre<br />

<strong>Tokyo</strong> Tourist Information Centre TMG Building Headquarters,<br />

〒163-8001, 2-8-1 Nishi-shinjuku, Shinjuku-ku, <strong>Tokyo</strong><br />

Japan National Tourist Organisation (JNTO) Tourist<br />

Information Centre<br />

〒100-0005, First Floor, Shin-<strong>Tokyo</strong> Building, 3-3-1, Marunouchi,<br />

Chiyoda-ku, <strong>Tokyo</strong><br />

Odakyu Tourist Information Centre<br />

〒160-0023, 1 Chome−1−3, Nishishinjuku, Shinjuku, <strong>Tokyo</strong><br />

THINGS TO DO FOR<br />

FREE IN TOKYO<br />

Imperial Palace East Garden is a three<br />

minute walk from Takebashi Station<br />

on Tozai Line, or seven minute walk<br />

from Otemachi Station on Chiyoda,<br />

Mita, Hanzomon and Marunouchi Line.<br />

Adjoining the Imperial Palace and<br />

Sannomaru Shozokan museum, the<br />

210,000m² garden first opened to the<br />

public in 1968.<br />

<strong>Tokyo</strong> Metropolitan Government Building<br />

is situated directly above Tocho-mae<br />

Station on Oedo Line, or a 10 minute<br />

walk from Shinjuku Station. Constructed<br />

in 1991, it has an observatory on the 45th<br />

floor (202m high) which commands a<br />

panoramic view of metropolitan <strong>Tokyo</strong>.<br />

The Sumo Museum is a one minute walk<br />

from JR Ryogoku Station or a five minute<br />

from Ryogoku Station on the Oedo line.<br />

This is the official museum of the Sumo<br />

Association and houses more than 20,000<br />

historical and memorial items of sumo<br />

wrestling.<br />

Beer Museum Ebisu is a five minute walk<br />

from Ebisu Station on JR and Hibiya Line<br />

by “Sky Walk” (moving walk), located in<br />

the Ebisu Garden Place. Here you can<br />

learn about the history and technology<br />

of making beer. It also features a tasting<br />

lounge (drinks are charged).<br />

30


TEAM <strong>GB</strong> <strong>LIVE</strong> - TOKYO <strong>2020</strong> OLYMPIC GAMES - YOUR PRE-TRAVEL GUIDE<br />

Osaka<br />

OSAKA<br />

The capital of Osaka <strong>Pre</strong>fecture<br />

is Osaka City. The <strong>Pre</strong>fecture<br />

has the third largest population<br />

in Japan, after <strong>Tokyo</strong> and<br />

Kanagawa. The stadium lies<br />

approximately 10 minutes<br />

outside of the capital in Higashiosaka City, a small<br />

city formed in 1967 when three towns merged.<br />

Food lovers will appreciate Osaka’s role<br />

as the birthplace of instant noodles,<br />

cup noodles and conveyer belt sushi. It<br />

is a food paradise that is home to many<br />

national dishes, including okonomiyaki (a<br />

pancake of shredded cabbage, egg and<br />

meat topped with lashings of mayonnaise)<br />

and takoyaki (grilled octopus balls).<br />

Dotonobri is Osaka’s hotspot for tourists<br />

and revellers alike and best explored in<br />

the evening, when the lights are bright,<br />

and the people are merry. Filled with<br />

towering neon signs, clubs, bars and<br />

restaurants serving up local specialities.<br />

The famous Osaka Mon brand of gift foods<br />

is highly recommended. Higashiosaka<br />

City has popularised a curry bun (a deepfried<br />

bun with curry filling) in the shape of<br />

a rugby ball, while the world’s very first<br />

conveyor-belt sushi shop, Genroku Sushi,<br />

is still in business.<br />

31


Osaka Tourist Information Centre, Umeda<br />

JR Osaka Station, 〒530-0001 Central Concourse<br />

JR Osaka Station 1F, 3-1-1 Umeda, Kita-ku Osaka-shi<br />

Osaka Tourist Information Centre, Namba<br />

Nankai Information Centre<br />

〒542-0076 Nankai Terminal Building 1F5-1-60 Namba,<br />

Chuo-ku, Osaka<br />

Osaka Castle<br />

MUST DO'S<br />

• Osaka Castle and 360° observation deck<br />

• Universal Studios theme park<br />

• Dōtonbori – nightlife and entertainment area<br />

• Maple leaves in autumn<br />

THINGS TO DO FOR FREE IN<br />

OSAKA<br />

Sumiyoshi Taisha is a one-minute walk from<br />

Sumiyoshi-Torii-mae Station on the Nankai<br />

Line or a three minute walk from Sumiyoshi<br />

Taisha Station on the Nankai Line and is<br />

one of the oldest shrines in Japan. Most<br />

of its buildings are designated as National<br />

Treasures or Important Cultural Properties.<br />

This shrine is worshipped as god of marine<br />

voyage, business and prosperity.<br />

Osaka-jo Koen is a one minute walk from<br />

Morinomiya Station on the JR Osaka Loop<br />

Line or subway Chuo Line and is a large<br />

park surrounding Osaka Castle. You can<br />

walk through the forest, plum garden, a<br />

line of pine trees and willows.<br />

Ikeda Castle Park is a 15 minute walk<br />

from Ikeda Station on the Hankyu Line (20<br />

minutes from Osaka). This is a park built<br />

right where Ikeda Castle was in medieval<br />

times. Various traditional Japanese-style<br />

architectural structures and stone, iris and<br />

wet gardens are restored. The observatory<br />

commands a fine view of the whole park.<br />

Satsukiyama Botanical Garden is a 15<br />

minute walk from Ikeda Station on the<br />

Hankyu Line (20 minute ride from Osaka),<br />

located at the foot of Mount Satsukiyama.<br />

Here you can appreciate about 350<br />

species of subtropical plants throughout<br />

the year.<br />

32


The FCO travel advice page for Japan contains necessary information to prepare for your trip:<br />

www.gov.uk/foreign-travel-advice/japan<br />

We recommend you sign-up to receive the important updates straight into your inbox, as well as<br />

follow their social media channels<br />

@ukinjapan<br />

UKinjapan<br />

Keep an eye out for their <strong>Tokyo</strong> <strong>2020</strong> guidance page with tips and advice tailored to the games<br />

<strong>Team</strong> <strong>GB</strong> <strong>LIVE</strong> is a trading name of Mike Burton <strong>Travel</strong> Limited. Address: Carter Court, 8 Davy Way, Quedgeley, Gloucester GL2 2DE. Mike Burton <strong>Travel</strong> is a Member of ABTA. When you<br />

book with an ABTA Member you can expect high service standards, fair terms of trading and accurate information. ABTA’s strict joining criteria for Members, code of conduct, customer<br />

helpline and approved ADR scheme to resolve complaints are all there to give you confidence and peace of mind when booking your travel arrangements. For more information see<br />

www.abta.com.<br />

This brochure was published in December 2019. The content and packages contained within this brochure are correct at time of publication.<br />

VAT Reg number: 576 2954 00. Registered in England No. 02616655

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