1.CBM-CISS-GB Introduction

How good is Six Sigma?
99% Good 99.99966% Six Sigma Good
• 20,000 lost articles of mail per hour
• Unsafe drinking water for 15 minutes a day
• 5,000 incorrect surgical operations per week
• 2 short or long landings at major airports every day
• 200,000 incorrect prescriptions each year
• No electricity for almost 7 hours each month
• 48k to 96k deaths because of hospital errors each
year
• 7 lost articles of mail per hour
• One unsafe minute a day
• 1.7 incorrect surgical operations per week
• 1 short or long landings at major airports every 5
years
• 68 incorrect prescriptions each year
• One hour of no electricity every 34 years
• 17 to 34 deaths attributed to hospital errors each
year
We experience Six Sigma processes every day!
Confidential 16