1.CBM-CISS-GB Introduction

Six Sigma’s DMAIC Method
D
Phase I: DEFINE
• Defines the Impact to the business and your
customers
M
Phase II: MEASURE
• Takes a picture of my process current state
A
Phase III: ANALYZE
• DETERMINES THE ROOT CAUSE
I
Phase IV: INNOVATE/IMPROVE
• Looks at ways to eliminate the problem or
improve the process
C
Phase V: CONTROL
• Establishes methods that will maintain the
improvement
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