1.CBM-CISS-GB Introduction

Six Sigma
Green Belt Training
Introduction to Greenbelt

Training Goal
This course will
• provide you with a systematic approach for solving problems
• introduce you to basic tools
• help you become an expert for high level process improvement
projects
• provide you with tools to help you complete your projects

Continuous Improvement
5
CONTROL
1
DEFINE DEFINE
4
INNOVATE &
IMPROVE
2
MEASURE
3
ANALYZE
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Continuous Improvement Definition
Continuous Improvement (CI) is a systematic method to
measure, analyze and improve business processes to
identify critical areas that can cause breakthrough results in
market penetration, organizational speed and the cost of
doing business.
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Organizational Speed
• 6-8 years (average) to take a
product from R&D to the
marketplace.
• 12 years (pharmaceutical)
• 8 years (Medical)
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Continuous Improvement Definition
Continuous Improvement (CI) is a systematic method to
measure, analyze and improve business processes to
identify critical areas that can cause breakthrough results in
market penetration, organizational speed and the cost of
doing business.
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Cost of doing Business (ROI)
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What item will you select?
15oz
$ 5.49 $3.99
$4.49 $3.49
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What is Continuous Improvement?
IMPROVEMENT: The key components of OUR approach to improving
business processes and results include:
• Metrics - Selected measures that depict key outcomes that are critical to
the customer. May be referred to as dashboards.
• Six Sigma - Methodology used to attack process variability in order to
eliminate defects.
• Design Excellence - Methodology used to develop products and/or
processes that consistently meet customer requirements.
• Lean Thinking - Methodology used to transform complex processes to
deliver customer value faster, improve workflow and eliminate waste.
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What is the CI Structure look like
CI Manager/
Staff
Master BB and Lean Expert
Finance
CI Teams
Leader (BB or GB)
Team Members
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Increase
Increase
Master Black Belts, Black Belts, Green Belts?
Training Scope
Six Sigma
Champions
Master Black
Belts
Training Intensity
(Project Complexity)
(Time and Material)
Black Belts Black Belts Black Belts
Green
Belts
Green
Belts
Green
Belts
Green
Belts
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How does Continuous Improvement work?
Select a project
Select a BB or
GB
Process Sequence
Problem
Transform Statistical
Problem
Tools
Practical
Solution
Transform Statistical
Solution
Follow the
DMAIC process:
1. Define
2. Measure
3. Analyze
4. Improve
5. Control
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Presentation Outline
•What is Continuous Improvement (CI)?
•Why are we doing this?
•What is 6 Sigma?
•What is DMAIC?
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6 Sigma: A Definition
What is Six Sigma?
The term "sigma" is taken from a letter in the Greek
alphabet and is used in statistics as a measure of
variation.
The fundamental objective of Six Sigma is the reduction
of process variation to improve quality and reduce cost.
Six Sigma is the goal, which means products and
processes will experience only 3.4 defects per million
opportunities or 99.99966 percent good.
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What is Six Sigma?
Putting Six Sigma into perspective…….
Would you say a result
of 99% was good?
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How good is Six Sigma?
99% Good 99.99966% Six Sigma Good
• 20,000 lost articles of mail per hour
• Unsafe drinking water for 15 minutes a day
• 5,000 incorrect surgical operations per week
• 2 short or long landings at major airports every day
• 200,000 incorrect prescriptions each year
• No electricity for almost 7 hours each month
• 48k to 96k deaths because of hospital errors each
year
• 7 lost articles of mail per hour
• One unsafe minute a day
• 1.7 incorrect surgical operations per week
• 1 short or long landings at major airports every 5
years
• 68 incorrect prescriptions each year
• One hour of no electricity every 34 years
• 17 to 34 deaths attributed to hospital errors each
year
We experience Six Sigma processes every day!
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6 Sigma: A measurement
s
PPM*
Typical packaging line: 3.7s
Process
Capability
2 308,537
3 66,807
4 6,210
5 233
6 3.4
Defects per
Million Opp.
*includes +/- 1.5 sigma
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Presentation Outline
•What is Continuous Improvement (CI)?
•Why are we doing this?
•What is 6 Sigma?
•What is DMAIC?
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Overview of the DMAIC Method
5
CONTROL
1
DEFINE DEFINE
4
INNOVATE &
IMPROVE
2
MEASURE
3
ANALYZE
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Six Sigma’s DMAIC Method
D
Phase I: DEFINE
• Defines the Impact to the business and your
customers
M
Phase II: MEASURE
• Takes a picture of my process current state
A
Phase III: ANALYZE
• DETERMINES THE ROOT CAUSE
I
Phase IV: INNOVATE/IMPROVE
• Looks at ways to eliminate the problem or
improve the process
C
Phase V: CONTROL
• Establishes methods that will maintain the
improvement
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THANK YOU
Introduction to GreenBelt