Continuity Indicators - Aneel

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The consumers can contribute to the registering their complaints at the ANEEL
improvement of their distributor's inspection Ombudsman (toll free call at 144) or with the
presenting suggestions during the specific state agency with a pact.
public hearings, held in the state to discuss
the Distribution Company's Annual The inspection reports elaborated by
Inspection Program; upon participating in ANEEL are public and can be found
the annual research of the ANEEL on the Agency's electronic page
Consumer Satisfaction Index (IASC) and (www.aneel.gov.br).
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WHO INSPECTS ANEEL?
ANEEL is systematically inspected by Besides these controls, ANEEL is
the State Controllership of the Union (CGU) called, sporadically, to render information to
by the Union Account Court (TCU) and by the the Public Ministry and Judiciary Power.
National Congress's thematic Commissions.
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HOW DOES ANEEL ASSESS THE ENERGY
SERVICE QUALITY?
The quality of electricity supplied by the interruption in the supply took place. If there
distribution company is inspected by ANEEL is no fulfillment of goals the company can be
as to the aspects of continuity and conformity fined in 1% of the invoicing. With the goals,
with the levels of electricity tension. The the Agency's objective is to provide the
continuity of the service observes the consumers a quality service with growing
duration and the frequency of interruptions in improvement, as well as the guarantee of
the energy supply and is measured by the gradual reduction of the global values of
indicators included in the electric bill. these indicators. The distribution company
has to inform, on the electric bill or in a letter
attached to the bill, the DEC and FEC values
ANEEL defines the goals for duration to be observed. The monthly goals for each
(DEC) and frequency (FEC) indicators of the set of consumers units will be equivalent to
interruptions in the energy supply in the 30% of the goal values of the annual values
distribution area of each distributor. The established, while the trimester goals are
DEC measures the time that a group of equivalent to 60% of the annual values.
consumers went without electricity and the These annual goals are redefined in the tariff
FEC indicates the quantity f times that review year for each distribution company.