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INSIDE THE<br />

ELECTRIC BILL<br />

PUBLIC UTILITY INFORMATION


INSIDE THE<br />

ELECTRIC BILL<br />

PUBLIC UTILITY INFORMATION


National Electric Energy Agency - Brazil<br />

Board of Directors<br />

Jerson Kelman<br />

general-director<br />

Edvaldo Alves de Santana<br />

Joísa Campanher Dutra Saraiva<br />

José Guilherme Silva Menezes Senna<br />

Romeu Donizete Rufino<br />

directors


N A T I O N A L E L E C T R I C E N E R G Y A G E N C Y<br />

INSIDE THE<br />

ELECTRIC BILL<br />

PUBLIC UTILITY INFORMATION<br />

Brasília<br />

September 2008


NATIONAL ELECTRIC ENERGY AGENCY - BRAZIL<br />

Address: SGAN 603 Módulos “I” e “J” - Brasília - DF<br />

Zip Code 70830-030<br />

Telephone: 55 (61) 2192-8600<br />

Ombudsman: 144<br />

E-mail: institucional@aneel.gov.br<br />

Home-page: http://www.aneel.gov.br<br />

Edition<br />

Gabriela Leal<br />

Writing<br />

Daniel Martins D'albuquerque<br />

Gabriela Leal<br />

Simonne Rose de Souza Neiva Coelho<br />

Revision<br />

Salete Cangussu<br />

Art Project and Layout<br />

Christian Dantas<br />

Translation<br />

Arabera Traduções Técnicas Ltda.<br />

Revision in English – Superintendency of Economic Regulation<br />

Bruno Hatori Vidal<br />

Cataloging in Publication Data - CIP<br />

B827i Brazilian Electricity Regulatory Agency.<br />

Inside the electric bill : public utility information / Brazilian<br />

Electricity Regulatory Agency. Brasília: ANEEL, 2008.<br />

32 p. : il.<br />

CEDOC<br />

1. Electric bill Brazil. 2. Electric tariff. 3. Tariff charge. 4. Public<br />

service. I. Title.<br />

UDC 621.31:330.567.2(81)


Inform consumers, companies, authorities and society in general about the<br />

policies and regulations of the electric sector, as a form of reducing asymmetry of<br />

information between utilities and users, is one of the Brazilian Electricity Regulatory<br />

Agency (ANEEL)'s guidelines.<br />

Conscientious of the importance of that task, ANEEL faces the challenge of<br />

explaining one of its most complex attributions: set an energy tariff that is, at the<br />

same time, fair for the consumer and enough to guarantee the utility's economicfinancial<br />

balance.<br />

Translate the puzzling mechanism of tariff composition and readjustment, in a<br />

simple, direct manner, is ANEEL's objective upon launching the primer “Inside the<br />

Electric Bill”. Through this guide, several factors are presented that influence the<br />

value of the electricity bill, concerning the impacts of peculiarities existing in the<br />

service territory of each company.<br />

ANEEL intends to, with this information, show the role and the limitation of the<br />

regulatory comission in this process. In the endless search for balance between<br />

defining the fair price for those who pay for energy and an adequate remuneration for<br />

those who provide services, with the security of continuous, reliable and good quality<br />

supply, ANEEL fulfills legal decisions that outreach its decision competency. One of<br />

these decisions is the strong incidence of sector charges and tributes in the energy<br />

cost, with great impact on the tariff.<br />

With this initiative, this Agency presents the electricity tariff's “anatomy” that,<br />

despite having some specifications, according to the region and the distribution<br />

utility's profile, present, in their calculation, the same methodology.<br />

We wish you good reading!<br />

INSIDE THE<br />

ELECTRIC BILL<br />

PRESENTATION


?<br />

HOW DOES THE BRAZILIAN ELECTRIC SECTOR<br />

WORK AND HOW DOES ANEEL PERFORM?<br />

The multiplicity of applications and the mainly in the North region, which main<br />

convenience of usage of electricity became characteristics are the limitation of energy<br />

an essential resource for man's survival and exchange and thermoelectric generation.<br />

essential for the nations' socio-economic<br />

development. In Brazil, the generation of<br />

electricity by the use of the strength of river The main sector agents are the<br />

waters (hydroelectric generation) answers, generators, which produce energy; the<br />

currently, for 75% of the total capacity transmission companies, responsible for<br />

installed in the country. transporting energy from the point of<br />

generation to the consumer centers; the<br />

The country's electric systems is made distribution companies, which take the<br />

up by the National Interconnected System energy to the consumer's house, and those<br />

(SIN – Sistema Interligado Nacional) – a who commercialize it, authorized to buy and<br />

large transmission network that allows the sell energy to free consumers, or in other<br />

exchange of energy between the regions of words, those who need more than three<br />

Brazil – and by the Isolated Systems, located thousand kilowatts (3 thousand kW).<br />

TRANSMISSION<br />

GENERATION<br />

INSIDE THE<br />

ELECTRIC BILL<br />

DISTRIBUTION<br />

COMMERCIALIZATION<br />

In the past years, the Brazilian electric areas of generation, transmission and<br />

sector suffered several transformations. It commercialization of energy, demanded<br />

migrated from the state monopoly to a from the State designing the adequate<br />

competitive market, with the entrance of new structure. For this reason, in 1997, was<br />

agents in the control of energy distribution created a sector regulating agency – the<br />

companies and new investors, a role Brazilian Electricity Regulatory Agency<br />

exercised previously by the State. (ANEEL) – autarchy in special regime,<br />

linked to the Ministry of Mines and Energy<br />

The complexity of the new model with (MME).<br />

the introduction of different agents also in the<br />

07


08<br />

ANEEL's Mission<br />

Provide favorable conditions for the electricity market to develop between the<br />

agents and in benefit of society.<br />

Consumers<br />

Tariff<br />

inexpensivenees<br />

Quality of service<br />

Garantee of rights<br />

Government<br />

Strategic<br />

Interests<br />

Balance<br />

Public Interest<br />

Regulated<br />

Agents<br />

Adequate Agents<br />

Contracts honored<br />

Clear rules<br />

ANEEL has as basic functions to The new model preserved ANEEL and<br />

normalize the policies and the guidelines the National Electric System Operator<br />

established by the Federal Government for (ONS), responsible for coordinating and<br />

the electric sector, inspect service rendering supervising the centralized operation of the<br />

to society and diminish eventual conflicts that Brazilian interconnected system. It also<br />

may arise among different sector players. It created new actors, such as the Energetic<br />

also falls to ANEEL the function of granting the Research Company (EPE), linked to MME,<br />

right of exploring services, an activity whose function is to carry out studies<br />

delegated by the Ministry of Mines and Energy necessary for the planning of the expansion<br />

(MME). of the electric system; and the Chamber of<br />

Electricity Commercialization (CCEE), for<br />

In 2004, the Federal Government decided<br />

to implement the “New Electric Sector Model”,<br />

through Laws n° 10.847 and 10.848, keeping<br />

negotiation of energy on the free market.<br />

the formulation of policies for the electric Finally, to supervise service conditions<br />

sector as an attribution of the Executive and suggest actions to avoid the lack of<br />

Power, through MME, with consultancy by the energy, it instituted the Electric Sector<br />

National Council of Energetic Policy (CNPE) Monitoring Committee (CMSE), also linked to<br />

and the National Congress.<br />

MME.


?<br />

WHY IS THE ENERGY TARIFF DIFFERENT IN<br />

EACH STATE?<br />

Between the 1970s and 1990s, there was for inflation control – the minimum<br />

just one electricity tariff in all of Brazil. The remuneration planned for the distribution utility<br />

consumers from various states paid the same wasn't reached, generating a vicious cycle,<br />

value for energy consumed. This value with breech between distributors and<br />

guaranteed the remuneration of the generators and lack of economic-financial<br />

distributions utilities, despite their efficiency, capacity for carrying out new investments. In<br />

and the companies that didn't profit were this context, Law n° 8.631/1993 arose, though<br />

maintained by those that did and by the Federal which the tariff became set for each<br />

Government. distribution utility, according to the specific<br />

characteristics of each utility's service territory.<br />

This tariff modality did not encourage the<br />

companies to be efficient, because the entire And, in 1995, Law n° 8.987 was approved<br />

cost was paid by the consumer. For several which guaranteed the economic-financial<br />

regions – among them the contention of tariffs balance to the utilities of electricity distribution.<br />

Editing of Law 8.631/93<br />

which put an end<br />

to tariff uniformizing and to<br />

guaranteed remuneration.<br />

INSIDE THE<br />

ELECTRIC BILL<br />

Introduction of the<br />

economic-financial<br />

balance concept<br />

(Law 8.987/95).<br />

Since then, one tariff per concession This way, the energy tariffs reflect<br />

area (geographic territory where each peculiarities of each region, such as number<br />

company is obligated by contract to supply of consumers. kilometers of network and<br />

electricity) was established. If this area market size (quantity of energy served by a<br />

coincides with that of one state, the tariff is determined infrastructure), compared<br />

one in the federative unit. Else, different energy cost, state tributes and others.<br />

tariffs co-exist within the same state.<br />

09


10<br />

?<br />

IT IS IDEAL THAT THE TARIFF BE ENOUGH TO:<br />

Guarantee the supplying of energy with quality<br />

Guarantee service renderers sufficient profits to cover<br />

the efficient operational costs and remunerate<br />

investments necessary to expand the capacity and<br />

guarantee good serve quality<br />

WHAT ELSE IS INLAID IN THE COST OF ENERGY<br />

THAT REACHES THE CONSUMERS?<br />

It is the distribution utility's obligation to take should be covered by the energy tariff. In<br />

electricity to its consumers. To fulfill this general, the electric bill includes the<br />

commitment, the company has costs that indemnification of three distinct costs:<br />

energy<br />

generation<br />

energy transportation to<br />

the houses (wires)<br />

transmission + distribution<br />

+ +<br />

charges<br />

and taxes


R$ 40,00<br />

R$ 35,00<br />

R$ 30,00<br />

R$ 25,00<br />

R$ 20,00<br />

R$ 15,00<br />

R$ 10,00<br />

R$ 5,00<br />

R$ 0,00<br />

How much is paid per component on an<br />

electric bill of R$100.00 (average/Brazil 2006)<br />

R$ 33,27<br />

R$ 5,96<br />

R$ 27,50<br />

R$ 33,27<br />

Source: Economic Regulation Department (SRE) ANEEL 07/2007<br />

INSIDE THE<br />

ELECTRIC BILL<br />

Starting with Law n° 10.848/2004, the Additionally to these costs, there are<br />

value of energy generation bought by the charges and taxes (related in the next item),<br />

distributors to resell to their consumers which are not created by ANEEL, but by<br />

began to be determined in public auctions. laws. Some of them are included only on the<br />

Before this law, the distribution companies distribution cost, while others are included<br />

could freely buy energy to be resold, with a in the generation and transmission costs.<br />

price limit set by ANEEL. The objective of the<br />

auctions is to guarantee competition and<br />

best prices, besides the transparency in the When the electric bill arrives to the<br />

cost of energy purchase,. consumer, he pays for buying energy<br />

(remuneration of the generator), the<br />

The transportation of energy, from the transmission (the transmitting company's<br />

generation point to the final consumer, is a costs) and the distribution (services<br />

natural monopoly, for the competition in the rendered by the distributors), plus the<br />

segment doesn't bring economic benefits. charges and taxes determined by law,<br />

For this reason, ANEEL performs for the destined to the government. If we consider<br />

tariffs of this segment to be composed just by the component “charges and tributes” apart,<br />

the costs that effectively relate to the in 2006, the costs were R$8.54 and<br />

services rendered, in a manner to make R$24.73, respectively, summing R$33.27<br />

them fair. for this component.<br />

Purchase of Energy<br />

Transmission<br />

Distribution (Component B)<br />

Charges and Taxes<br />

11


12<br />

TO FIND OUT MORE<br />

Even if the consumer doesn't use electricity or a determined<br />

period, when he travels, for example, the distributor charges a minimum<br />

value on the bill. This takes place because the company has to maintain its<br />

electric system and its service structure in perfect functioning for the<br />

consumer to be able to use energy at the moment he wants. Or in other<br />

words, even if the switch is not one, the entire electric network should be<br />

maintained in a stand-by to serve the consumer unit. This is the so-called<br />

availability cost, present in the applicable tariffs for billing the served<br />

consumer units in low supply tension.<br />

ANEEL Order 456/2000 established the minimum values for each profile of<br />

residential consumer. For the mono-phase* and bi-phase units with two<br />

conducers, the minimum chargeable value 30 kWh, even if there is no<br />

consumption. For bi-phase units*, the minimum charge will be equivalent<br />

to 50 kWh, and for tri-phase * units the value will correspond to 100 kWh.<br />

For this value to not be charged, the consumer has the option of requesting<br />

that the distribution utility cut his consumer unit from the distribution<br />

network. However, when they decide to reestablish the energy<br />

consumption, they will have to pay a fee for the execution of reconnecting<br />

to the network.<br />

*The mono-phase consumer unit is connected to the electricity network by one phase (where<br />

the energy runs) and one neutral (to close the circuit), or in other words, two conducers. The<br />

bi-phase connection is done through two phases and one neutron (three conducers), while<br />

the tri-phase is connected by three phases and one neutral (four conducers). The number of<br />

phases should increase the greater the load is (demand and consumption) of the consumer<br />

unit to guarantee more quality and safety in the energy supply. For example, in a house where<br />

there are few household appliances and the energy consumption is small, the consumer unit<br />

will be mono-phase. If new electric equipment is installed, an energy overload may happen<br />

and, in this example, the first sign that the consumer should reinforce installation and change<br />

to a bi-phase is the constant activation of the breaker.<br />

Phase<br />

Phase<br />

Phase<br />

Phase<br />

Neutral<br />

Neutral<br />

Phase<br />

Phase<br />

Neutral<br />

Monophase<br />

Quarter phase<br />

Tri phase


?<br />

WHAT ARE TE SECTOR CHARGES AND WHAT<br />

ARE THEY FOR?<br />

They are contributions defined in laws Check on the table below the value of<br />

approved by the National Congress, used for sector charges paid by consumers in 2006.<br />

specific purposes.<br />

* updated until 06/11/2007<br />

** 2006/2007 Cycle<br />

INSIDE THE<br />

ELECTRIC BILL<br />

Charge What it is for<br />

How much was<br />

collected in 2007 in<br />

sector charges<br />

(R$ Million)<br />

CCC<br />

Fuel Consumption Bill<br />

Subsidy the thermal generation mainly in the<br />

Northern region (Isolated Systems)<br />

2,870.6<br />

RGR<br />

Global Reversal Reserve<br />

Refund assets connected to the utility and<br />

promote the electric sector expansion<br />

1,327.7*<br />

TFSEE - Electric Energy<br />

Service Inspection Fee<br />

Provide resources for ANEEL's functioning<br />

Provide the energetic development from<br />

324.97<br />

CDE<br />

Energetic Development Account<br />

alternative sources; promote energy service<br />

universalization, and subsidize the Low<br />

Income residential sub-class<br />

2,313.1<br />

ESS<br />

System Service Charges<br />

Subsidize the maintenance of reliability<br />

and stability of the National<br />

Interconnected Electric System<br />

85.9<br />

PROINFA Subsidy the alterative Energy sources 637.7<br />

P&D – Research and Promote scientific and technological researches<br />

Development and Energetic related to electricity and the sustainable use of 331.9**<br />

Efficiency<br />

Natural resources<br />

ONS<br />

System’s National Operator<br />

Provide resources for the functioning of the<br />

ONS<br />

10.7<br />

CFURH<br />

Compensate financially the use of water and<br />

Financial compensation for the productive lands for the electricity<br />

1,232.74<br />

use of Water resources<br />

generation<br />

Itaipu Royalties<br />

Pay for the energy generated according to the<br />

Brazil/Paraguay Treaty<br />

414.26<br />

The electric system charges should cost approximately R$ 9.5 billion in 2007<br />

Source: Economic Regulation Department (SRE) ANEEL 07/2007<br />

Observe that each charge determined impact the tariff, and, consequently, the<br />

by law is justifiable, if assessed individually. consumer's payment capacity.<br />

However, when considered in a group, they<br />

13


14<br />

?<br />

WHAT ARE Taxes AND WHAT ARE THEY FOR?<br />

They are compulsory payments due to On electric bills, municipal, state and<br />

the government, coming from a legal federal taxes are present. The distributors<br />

determination, which guaranteed resources just collect and pass on these taxes to the<br />

to develop its activities. In Brazil, the tributes competent authorities for their charging.<br />

are embedded in the prices of products and ANEEL publishes, through a resolution,<br />

services. This means that on water, electric the value of the energy tariff, not including<br />

and phone bills, in the purchase of food the taxes, by consumer class (residential,<br />

products and goods and in the contracting of commercial, industrial, etc.). Based on<br />

several services, the consumers pay these values, the energy distributors<br />

tributes, at a later date passed on to the include the taxes (PIS, COFINS, ICMS and<br />

public accounts by the companies that CIP) and emit the electric bills that the<br />

collect them. consumers pay.<br />

$<br />

TAXES LAID ON THE ELECTRIC SECTOR<br />

FEDERAL Taxes<br />

Social Integration Programs (PIS) and Contribution to the Social Security<br />

Financing (COFINS): charged by the Union to maintain programs aimed at the worker<br />

and to serve the Federal Government's social programs. The application of these taxes<br />

was recently altered, with elevation in the value of the electric bill. With the issuance of<br />

Law n° 10.637/2002, 10.833/2003 and 10.865/2004, PIS and COFINS had their rates<br />

altered to 1.65% and 7.6%, respectively, in a non accumulative manner. This way, the<br />

average rate of these taxes varies with the volume of credits verified monthly by the<br />

distribution utilities and with the PIS and COFINS paid on the costs and expenses during<br />

the same period, such as energy purchased for resale to the consumer. The table on the<br />

next page shows the two calculation systems.<br />

STATE TAXES<br />

- Tax on Circulation of Merchandise and Services (ICMS): foreseen in article 155 of<br />

the 1988 Federal Constitution, this tax lays on the operations related to the circulation of<br />

merchandise and services and is the competency of the State governments and the<br />

Federal District. The ICMS is regulated by each state's tributary code, or in other words,<br />

established in law by the legislative houses. Thus they may vary. The distribution utility<br />

has the obligation to carry out the charging of the ICMS directly on the bill and pass them<br />

on entirely to the State Government. Its calculation is also done based on gross revenue,<br />

as the demonstration below.


- +<br />

X<br />

-<br />

Previous System (cumulative) Current System (not cumulative)<br />

Aliquots<br />

Aliquots<br />

PIS - 0 .65%<br />

PIS - 1.65%<br />

COFINS - 3.00%<br />

COFINS - 7.60%<br />

Example - cumulative<br />

Example - not cumulative<br />

Gross Profit R$ 10,00.00 Gross Profit<br />

R$ 10,00.00<br />

PIS R$ 65.00 PIS<br />

R$ 165.00<br />

COFINS R$ 300.00 COFINS<br />

R$ 760.00<br />

PIS/COFINS to pay R$ 365.00 1-PIS/COFINS to debit R$ 925.00<br />

Costs and/or Expenses<br />

2-PIS/COFINS to credit<br />

(incident on costs and<br />

expenses)<br />

PIS/COFINS to pay (1-2)<br />

Effective or average”<br />

Effective or average”<br />

Aliquot<br />

3.65%<br />

Aliquot<br />

The PIS and COFINS are calculated based on gross revenue, or in other words,<br />

the taxes themselves are part of the calculation base.<br />

Method OF CALCULATION<br />

MUNICIPAL TAXES<br />

R$ 4,000.00<br />

R$370.00<br />

R$555.00<br />

5.55%<br />

The gross revenue base of the ICMS, PIS The distribution utility, receiving the<br />

and COFINS tributes is established by values charges on the electric bills,<br />

corresponding federal laws and implies that discriminates the taxes to be collected to the<br />

the value of these tributes integrate the Union the component referring to the PIS<br />

calculation base on which lays on its and COFINS, and to transfer to the States,<br />

respective rates. according to the corresponding state laws,<br />

the part equivalent to the ICMS.<br />

Value to be charged<br />

from the consumer<br />

=<br />

INSIDE THE<br />

ELECTRIC BILL<br />

value of the tariff published by ANEEL<br />

1 - (PIS + COFINS + ICMS)<br />

- Contribution for Financing the Public Lighting Service (CIP): foreseen in article<br />

149-A of the 1988 Federal Constitution which establishes, among the municipalities'<br />

competencies, to regulate, according to the specific law approved by the Municipal<br />

Chamber, the form of charging and the CIP calculation base. Thus, any and all<br />

responsibilities for project, implementation, expansion, operation and maintenance of<br />

public lighting installation services are attributed to the Municipal Public government. In<br />

this case, the distribution utility just collects the public lighting fee for the municipality.<br />

15


16<br />

R$/MWh<br />

350<br />

300<br />

250<br />

200<br />

150<br />

100<br />

50<br />

0<br />

R$ 8,05 (5,22%)<br />

AVERAGE TARIFF BRAZIL<br />

R$ 154,05 / MWh<br />

(100%)<br />

R$ 48,66<br />

(31,58%)<br />

R$ 47,69<br />

(30,95%)<br />

R$ 49,65<br />

(32,23%)<br />

108,11%<br />

125,34%<br />

103,94%<br />

2001 2006<br />

R$ 304,37 / MWh<br />

R$ 101,27<br />

(33,27%)<br />

R$ 83,70<br />

(27,50%)<br />

R$ 18,14 (5,96%)<br />

R$ 101,26<br />

(33,27%)<br />

Generation Transmission Distribution Charges + Taxes<br />

In the graphic above it can be observed represents just 5.96% of the electric bill<br />

that, since 2001, the value of the value and that these investments are<br />

transmission cost was the item that grew the essential for allowing the flow of energy<br />

most in the electric energy market between regions in the periods of lack of<br />

(125.34%). This increase happened due to rain. The second segment which grew the<br />

heavy investments made in the tranmission most (108.11%) was charges and taxes<br />

grid, (high tensions) to allow the flow of which represent more than 33.27% of the<br />

energy between the different regions of the electric bill value, being, therefore, the<br />

country, in the intention of increasing the greatest impact item, after generation. The<br />

reliability of the national electric system distribution (75.5%) and the energy<br />

concerning the availability of water in the purchase (103.94%) had the lowest growth.<br />

reservoirs of the hydroelectric plant. Even though, this increase was higher than<br />

inflation for the period (page 24), for<br />

However, it is pointed out that this item reasons that will be explained later.<br />

97,6%<br />

75,5%<br />

Source: SRE ANEEL 07/2007


?<br />

HOW IS THE ENERGY TARIFF VALUE DEFINED?<br />

The electricity distribution utility signed In this contract the rules are set for<br />

with the Union (Granting Power), since electricity distribution service rendering and<br />

1995, a “concession contract”, which is a three tariff settlement mechanisms are<br />

public document and available on the foreseen.<br />

Agency's Internet page (www.aneel.gov.br).<br />

Tariff<br />

Review<br />

Tariff<br />

Readjustment<br />

INSIDE THE<br />

ELECTRIC BILL<br />

Extraordinary<br />

Tariff Review<br />

THESE MECHANISMS ARE APPLIED TO:<br />

Allow the energy tariff to be fair to consumers<br />

Define a tariff sufficient enough to cover the service costs<br />

with the quality level established by ANEEL<br />

Remunerate the investments acknowledged as prudents<br />

Encourage the increase of efficiency and the quality<br />

of services rendered by the distribution utilities<br />

Guarantee service covering the market without<br />

geographic or income distinction<br />

17


18<br />

To understand how these mechanisms are applied to maintain the distribution leasers'<br />

economic-financial balance, follow the reasoning below:0<br />

Imagine you are the manager of a value that, added to that paid by the<br />

condominium who needs to determine others, will compose revenue capable<br />

the monthly value to be paid by the of covering condominium expenses,<br />

residents. You will pay the costs with c o n s t r u c t i o n p r o j e c t s a n d<br />

water and taxes, which, actually, are investments.<br />

just divided among the residents. To a certain extent, this also applies to<br />

There will also be other costs, such as the Regulatory Agency in the definition<br />

staff payments, cleaning products and of the energy tariff. ANEEL, following<br />

construction projects, which can be to utility contracts dispositions, set<br />

controlled to spend more or less, values that, added up, represent<br />

according to the condominium's need. revenue sufficient for the distribution<br />

Thus, you will have to apply the utility to cover its efficient costs and<br />

dispositions of the condominium make prudent investments for the<br />

decree to collect, from each resident, a maintenance of service quality.<br />

The revenue required by the company, called “distribution service revenue”, can be divided in<br />

two large set for passing on costs:<br />

Component A: uncontrollable costs that are just passed on to<br />

the energy tariff and are independent from the distribution company's<br />

management (in the example of the condominium, the costs of water<br />

and taxes, which the manager just divides among the residents).<br />

Component B: controllable costs, or in other words, managed<br />

by the distributor itself. Part of this component are the expenses with<br />

operation and maintenance, the quota of depreciation and<br />

remuneration of the investments (in the example of the<br />

condominium, these are the costs with staff, cleaning products and<br />

construction projects, which the manager has a way to manage).


Distribution service Revenue<br />

Component A<br />

Component B<br />

Energy Purchase<br />

Operational Costs<br />

Transmission Depreciation Quota<br />

Sector Charges<br />

INSIDE THE<br />

ELECTRIC BILL<br />

Investment<br />

Remuneration<br />

Understand how the updating of this revenue is done by the mechanisms mentioned,<br />

according to Law n° 9.427/1996 and the Concession Contract.<br />

A) TARIFF READJUSTMENT: reestablishes the purchase power of the<br />

distribution utility's revenue, according to the formula foreseen in the concession<br />

contract. It takes place annually, on the contract anniversary, except in tariff review. For<br />

the application of this formula, all of the distribution company's uncontrollable costs<br />

(Component A) are calculated, or in other words, the new values of sector charges,<br />

energy purchase and transmission costs are verified. The other costs, contained in<br />

parcel B, are adjusted for the IGP-M, from Getúlio Vargas Foundation. The adjustment<br />

of parcel B still depends on another component, the X factor, an index set by ANEEL at<br />

the time of the tariff review. Its function is to divide with the consumer the distribution<br />

company's productivity earnings, due to the growth in the number of consumer units and<br />

of the increase of the existing market consumption, which contributed to the tariff<br />

inexpensiveness.<br />

Readjusted Revenue<br />

Parcel A (updated) + Parcel B x (IGP-M - X Factor)<br />

19


20<br />

TO FIND OUT MORE<br />

Until 2004, the Tariff Readjustment Index (IRT) accounted for the<br />

variation of some items in Component A just on the day before the<br />

distribution readjustment date, as foreseen in the concession contract<br />

(Economic IRT). This way, if the dollar value used for the purchase of<br />

energy by the distribution company rose or fell on the day before the<br />

readjustment, the calculation would be done on that quotation, not<br />

considering the oscillation of the currency value throughout the year. This<br />

hindered the precise calculation of the company's cost variations. For this<br />

reason, in November 2004, the Government created the Compensation<br />

Account of Component A Items (CVA), which began to account for the<br />

register of variation of some Component A items during the entire period<br />

between one readjustment and another (IRT Financial).<br />

In the example of the condominium, suppose that even if the annual fee<br />

has risen from R$ 500 to R$ 550 (10%) there was the need for an extra fee<br />

of R$ 30. In this case, R$50 would be the Economic IRT and R$ 30 would<br />

be the Financial IRT. The value to be paid in the year will have been R$ 580.<br />

The next year, the new readjustment will be based on the normal fee value,<br />

of R$ 550, and not the total of R$580, which includes the extra fee. Or in<br />

other words, if it is readjusted again 10%, the normal fee, which was R$<br />

550, will increase R$ 55 and reach R$ 605, because the R$ 30 referred to<br />

the extra fee. This way, since you paid R$ 580, upon having to pay R$ 605<br />

you will realize an increase of just 4.31% and not 10%. For a similar reason,<br />

the energy consumer perceives a different readjustment than that<br />

announced, for the percentage defined by ANEEL is not applied on the<br />

previous tariff, but on the previous tariff value minus the financial index of<br />

the past readjustment.


B) PERIODIC TARIFF REVIEW: allows for the repositioning of the tariff after the<br />

complete analysis of the efficient costs and remuneration of prudent investments, in an<br />

average interval of four years. This mechanism differs from the annual readjustment due<br />

to being more extensive and taking into consideration all the costs, investments and<br />

revenues to set a new tariff platform, adequate for the company's structure and for its<br />

market. To obtain a result that doesn't depend just on the information provided by the<br />

distribution company itself, which could contaminate the review process, ANEEL uses<br />

the “reference company” methodology. It is a theoretic model that reflects effective<br />

operational costs for an ideal distribution utility and the prudent investments made by the<br />

distribution company for service rendering and which will have right to remuneration of<br />

the tariffs charged from the consumers. This investment is called Remuneration Base.<br />

The depreciation costs refer to the necessary quantity for the formation of financial<br />

resources designated to replacing the investments made prudently for electricity service<br />

rendering at the end of its useful life. The capital remuneration refers to the reward paid to<br />

the investor for the capital employed in service rendering. This mechanism is<br />

prospective, or in other words, the distribution utility's historic costs are not considered<br />

as a reference for its future costs. The future reference costs are created by ANEEL to<br />

encourage the distributing companies to seek greater efficiency.<br />

However, when holding a tariff review, a new value is reached for Component B, which<br />

should, also, be added to the value calculated for Component A.<br />

Reviewed Revenue:<br />

INSIDE THE<br />

ELECTRIC BILL<br />

Updated Component A + New value for Component B<br />

Operational<br />

costs<br />

Depreciation<br />

quota<br />

Investment<br />

Remuneration<br />

- reference company<br />

- remuneration base x<br />

depreciation rate<br />

- remuneration base x<br />

return rate<br />

21


22<br />

C) EXTRAORDINARY TARIFF REVIEW: is aimed to serve the very special<br />

cases of justified instability. It can take place at any time, when some unpredictable event<br />

affects the utility financial-economic balance, such as the creation of a new sector<br />

charge. Until the moment, few cases justified its application.<br />

TO FIND OUT MORE<br />

In the application of electricity tariffs, the consumers are identified by<br />

consumption classes and subclasses: residential; industrial; commercial<br />

and service; rural; governemnt; public lighting; public service and own<br />

consumption. Each class has a distinct tariff structure, according to the<br />

peculiarities of energy consumption and the power demand.<br />

Until 2003, there was a crossed subsidy in the calculation of tariffs, or in<br />

other words, the consumers fit in the Low Tension classes, such as<br />

residential, paid part of the costs of consumers served in High Tension,<br />

such as the industrial consumers. With the issuance of Decree 4.667/2003,<br />

guidelines were determined for opening and realigning tariffs, in a manner<br />

that, each year starting in 2003, the subsidy was reduced a little, until be<br />

extinct in 2007. For that reason, in the period of 2003 to 2007, the Low<br />

Tension tariff updating indexes will have been lower than the High Tension<br />

ones.<br />

Consumer Classification<br />

High Tension<br />

A1 supply tension equal to or greater than 230 kV<br />

A2 supply tension of 88 kV to 138 kV<br />

A3 supply tension of 69 kV<br />

A3a supply tension of 30 kV to 44 kV<br />

A4 supply tension of 2.3 kV to 25 kV<br />

AS - supply tension less than 2.3 kV, served by the underground distribution<br />

system and invoiced in Group A exceptionally<br />

Low Tension<br />

B1 residential and low income residential<br />

B2 rural, rural electrification cooperative and irrigation public service<br />

B3 other classes<br />

B4 public lighting


?<br />

INSIDE THE<br />

ELECTRIC BILL<br />

CAN ANEEL NOT ADJUST THE TARIFFS?<br />

No. The tariff updating mechanisms sector legislation in effect. About the<br />

( r e a d j u s t m e n t a n d r e v i e w s ) a r e subject, check the understanding of<br />

determined in the concession contracts, minister Edson Vidigal, from the<br />

signed between the Union and the Superior Court of Justice:<br />

distribution companies, and based on the<br />

“It is certain that on the opportunity of celebration of the concession<br />

contract of the electricity distribution utilities, as authorized by the<br />

pertaining legislation, clauses were inserted foreseeing maintenance<br />

mechanisms of its economic-financial balance, such as the tariff<br />

readjustment. These mechanisms have origin in the tariff policy<br />

previously approved by the National Privatization Council (CND), and are<br />

vital for public service rendering to be able to give conformity with the<br />

constitutional and legal principal that fall upon it, and which don't just<br />

allow, but make possible the celebration of such contracts between the<br />

government and the private that is ready to negotiate with the<br />

Administration, notably when handling concession contracts with long<br />

term duration.<br />

Thus I already decided in a similar hypothesis (SL57-DF): the nonfulfillment<br />

of contract clauses, hindering the real tariff value update, in the<br />

terms foreseen in the concession contract, causes serious financial harm<br />

to the distribution company, and may seriously affect the quality of<br />

services rendered and its maintenance, implying the absence of<br />

investment in the sector, harming the users, causing negative reflections<br />

in the public economy, therefore inspires insecurity and risks in the<br />

contracting with the Public Administration, repelling investors, resulting in<br />

severe consequences also for public interest as a whole, besides, of<br />

course, influencing negatively the Brazil Risk". (our underlining).<br />

I understand that public interest is not summed in the contention of tariffs<br />

being evidenced, also, in the continuity of energy supply; in the<br />

maintenance of public service concession contract, in a manner to make<br />

possible investments in the sector, for the country to not return to the<br />

darkness. This way, the non-fulfillment of what was legally agreed to, with<br />

the official seal from the Judiciary Branch, can, in this case, affect its<br />

economic-financial balance, especially because there is no way to omit<br />

the Country's real inflation that will affect those it contracts in long term.”<br />

(SLS 162, 2005/0126743-9, dated 09/20/2005)<br />

23


24<br />

?<br />

WAS THE TARIFF READJUSTMENT SUPERIOR TO<br />

THE INCREASE OF THE MINIMUM WAGE AND<br />

OTHER PUBLIC SERVICE?<br />

The sector model adopted to update raised above the IGP-M, due, mainly, to<br />

the electricity distribution company's the increase of number of charges and<br />

tariffs is not based on inflation indicators their values.<br />

or on the minimum wage correction. Just<br />

in the years that tariff readjustments take In the graphic below, we compared<br />

place is the IGP-M used to update the the energy increases with other public<br />

items contained in Component B services and other indicators, from<br />

(controllable costs). In these years, 2003, the first year of the tariff review<br />

Component A, which reflects the sum of cycle, until March 2007 (before the<br />

costs that are divided among the beginning of the second cycle),<br />

consumers of a concession, have been according to IBGE data (%):<br />

90,00<br />

*Minimum Wage<br />

61,27 61,04 58,25 57,39 56,37 54,46 51,36 49,98<br />

Tolls<br />

Water and<br />

Sewage Fee<br />

Office of<br />

Notary Public<br />

Automobile<br />

Insurance<br />

Urban Buses<br />

Health Insurance<br />

Subway<br />

Interstate<br />

Buses<br />

43,86 42,84 41,80<br />

38,36<br />

* Nominal variation from 2003 to March 2007. According to DIEESE, the real increase (with inflation discounted by the<br />

INPC of the period) is 32.1%.<br />

Landline phones<br />

Pipe Gas<br />

Residential<br />

Electricity<br />

Diesel<br />

29,85<br />

29,81<br />

IGPM<br />

IPCA<br />

27,82<br />

21,84<br />

Gasoline<br />

Alcohol


?<br />

WHY DOES ANEEL NOT RECONCILE THE TARIFF<br />

POLICY WITH THE MINIMUM WAGE OR THE<br />

WORKER'S INCOME?<br />

Because this action is outside the the National Congress, and the energetic<br />

competencies attributed to ANEEL. The policies and tariffs are formulated by the<br />

laws, which ANEEL fulfills, are elaborated by Federal Government.<br />

?<br />

INSIDE THE<br />

ELECTRIC BILL<br />

DOES ANEEL INSPECT THE DISTRIBUTION<br />

COMPANIES?<br />

Yes. Inspection is an instrument that according to a set annual calendar. Eventual<br />

ANEEL and the state regulating agencies actions are also done, destined to the<br />

with pacts have available to guarantee the inspection of great relevance facts<br />

fulfillment of legal and contractual throughout the year. Two important items<br />

obligations by the electric sector companies. are assessed during the ANEEL inspections<br />

The inspection actions are permanent, at the distributor:<br />

the economic-financial aspect And the quality of electricity supply<br />

25


26<br />

The consumers can contribute to the registering their complaints at the ANEEL<br />

improvement of their distributor's inspection Ombudsman (toll free call at 144) or with the<br />

presenting suggestions during the specific state agency with a pact.<br />

public hearings, held in the state to discuss<br />

the Distribution Company's Annual The inspection reports elaborated by<br />

Inspection Program; upon participating in ANEEL are public and can be found<br />

the annual research of the ANEEL on the Agency's electronic page<br />

Consumer Satisfaction Index (IASC) and (www.aneel.gov.br).<br />

?<br />

WHO INSPECTS ANEEL?<br />

ANEEL is systematically inspected by Besides these controls, ANEEL is<br />

the State Controllership of the Union (CGU) called, sporadically, to render information to<br />

by the Union Account Court (TCU) and by the the Public Ministry and Judiciary Power.<br />

National Congress's thematic Commissions.<br />

?<br />

HOW DOES ANEEL ASSESS THE ENERGY<br />

SERVICE QUALITY?<br />

The quality of electricity supplied by the interruption in the supply took place. If there<br />

distribution company is inspected by ANEEL is no fulfillment of goals the company can be<br />

as to the aspects of continuity and conformity fined in 1% of the invoicing. With the goals,<br />

with the levels of electricity tension. The the Agency's objective is to provide the<br />

continuity of the service observes the consumers a quality service with growing<br />

duration and the frequency of interruptions in improvement, as well as the guarantee of<br />

the energy supply and is measured by the gradual reduction of the global values of<br />

indicators included in the electric bill. these indicators. The distribution company<br />

has to inform, on the electric bill or in a letter<br />

attached to the bill, the DEC and FEC values<br />

ANEEL defines the goals for duration to be observed. The monthly goals for each<br />

(DEC) and frequency (FEC) indicators of the set of consumers units will be equivalent to<br />

interruptions in the energy supply in the 30% of the goal values of the annual values<br />

distribution area of each distributor. The established, while the trimester goals are<br />

DEC measures the time that a group of equivalent to 60% of the annual values.<br />

consumers went without electricity and the These annual goals are redefined in the tariff<br />

FEC indicates the quantity f times that review year for each distribution company.


<strong>Continuity</strong> <strong>Indicators</strong><br />

INSIDE THE<br />

ELECTRIC BILL<br />

DEC/DIC (Equivalent Interruption Duration):<br />

indicates the number of hours, on average, that a consumer<br />

goes without electricity during a period, usually monthly.<br />

FEC/FIC (Equivalent Interruption Frequency<br />

per Consumer Unit): indicated how many times, on average,<br />

there was interruption in the consumer unit.<br />

The DMIC (Maximum Interruption Duration<br />

per Consumer Unit): indicates the maximum time of each<br />

interruption, seeking to keep the distribution company from<br />

letting the consumer go without electricity during a very<br />

long period. This indicator began to be controlled starting in 2003.<br />

DEC and FEC are verified per concession area. DIC and FIC are<br />

individual indicators, verified per consumer unit.<br />

The conformity reflects if the energy like pressure is to the hydraulic system. The<br />

tension supplied to the consumer and the water that reaches the residences should<br />

variation of these levels is according to the have a certain level of pressure; on the<br />

values pre-established by ANEEL and contrary, it couldn't be used in the simplest<br />

adequate for the functioning of the tasks, like taking a shower. The same thing<br />

equipment and electro electronic appliances happens with electricity. Low levels or<br />

equipment of consumers in houses, stores, tension variation hinder the adequate use of<br />

factories, etc. equipment, with the risk of damaging them.<br />

When the tension level is considered critical,<br />

To understand what tension level is, the functioning or performance of the<br />

imagine that tension is to the electric system electronic devices is jeopardized.<br />

27


28<br />

?<br />

HOW DOES QUALITY INTERFERE IN THE TARIFF?<br />

The quality of energy supplied at a or the enlargement of their homes in distinct<br />

consumer unit (residence, store or industry) manners, but always according to their<br />

depends on the electric system that the income level and life quality they desire.<br />

distributing company built over years and of The costs to enlarge the electric system<br />

how this system is enlarged and maintained. and maintain it are considered at the time of<br />

The demand grows with the appearance setting the tariffs practiced by the<br />

of new consumers and the increase of the distribution companies, during the tariff<br />

quantity of energy consumed by each client. review process. The resources applied in<br />

To serve the demand with the ideal quality the enlargement compose the investment<br />

level for the adequate service rendering base to be remunerated, and the<br />

determined by ANEEL, the company needs maintenance resources are part of the<br />

to enlarge and do maintenance of the company's operational costs.<br />

existing electric system. The enlargement ANEEL does not cover necessarily all<br />

can be done by building new substations, the costs presented by the distribution<br />

transmission and distribution lines or by companies. They should result from<br />

adopting equipment with new technologies. maintenances and enlargements held in the<br />

The maintenance seeks to preserve the products in service, or in other words, those<br />

system in good conditions for the adequate used in the energy distribution. It is also<br />

energy supply. necessary that they be held in a manner to<br />

In a home, besides the estate respect the established quality criteria by the<br />

maintenance, periodic painting, cabinet Agency. Thus, in the tariff review process,<br />

fixing, electric and hydraulic installation, the costs presented by the company are<br />

there can also be the enlargement for evaluated by ANEEL to guarantee that those<br />

obtaining more comfort or by the use of a passing on the tariff are limited to those held<br />

new technology for domestic usage. having the finality of the adequate electricity<br />

Different residents, with different distribution service rendering.<br />

degrees of demands, execute maintenance


?<br />

DO THE ELECTRIC LOSS, THEFT, FRAUD AND<br />

DEFAULTING CONSUMERS IMPACT THE<br />

ENERGY TARIFF?<br />

Yes, the losses and bad debts are country, considering an average tariff of<br />

recovered, in part, by the distributors, which R$254.08 (without taxes) for February 2007<br />

results in the increase of tariffs for all the was R$ 5.5 billion.<br />

consumers. The losses in the energy<br />

distribution are divided in technical losses Starting with the first tariff review cycle<br />

(inherent to energy transportation through the (2003-2005), ANEEL started giving special<br />

networks) and commercial or non-technical treatment to the matter, including in the tariff<br />

losses (non-measured or not-billed energy just part of the value of commercial losses and<br />

consumption, through measurement error, breech. The idea is to encourage the<br />

theft or fraud). Bad debts is the sum due by distribution companies to invest in the<br />

consumer due to lack of payment. reduction of these indexes to relieve the<br />

burden of the honest, paying consumer.<br />

If we consider the 61 companies that went<br />

through the tariff review process, the non- In the case of lack of payment, the<br />

technical losses were greater than 15 methodology applied in the first tariff review<br />

thousand gigawatts-hour (GWh) and the established a trajectory of reduction of the<br />

technical losses in the range of 22 thousand value to be recognized in the tariff period<br />

GWh. The cost of non-technical losses for the (2003/2007).<br />

?<br />

WHAT CAN BE DONE TO REDUCE THE<br />

ELECTRIC BILL?<br />

ANEEL<br />

Assess the possibility of reducing the quality level demanded from the distribution<br />

company for electricity distribution service rendering, since the degree of quality is<br />

proportional to the sum of investments required. Or in other words, to have better quality<br />

energy, it is necessary to have a greater volume of resource applied. It is worth pointing<br />

out the investments already made should be admitted and the new ones can be planned<br />

and implemented under the new orientation.<br />

NATIONAL CONGRESS<br />

Reduce the number and value of sector charges and federal taxes that are included the<br />

electricity tariff.<br />

STATE<br />

Reduce the ICMS rate that lays on the electricity service.<br />

INSIDE THE<br />

ELECTRIC BILL<br />

29


30<br />

MUNICIPALITY<br />

Decrease the value of Contribution for Public Lighting Cost (CIP).<br />

DISTRIBUTION COMPANY<br />

Reduce commercial losses.<br />

Increase inspection to halt adulteration of meters.<br />

Use new technologies to avoid energy theft and frauds.<br />

Consumer<br />

Adopt attitudes to reduce electricity consumption.<br />

Tell the company when there is suspicion of theft or fraud.<br />

CHECK SOME TIPS<br />

- PREFER household appliances, motors and light bulbs that have the Procel seal, for they<br />

are more efficient and use less energy;<br />

- UPON DOING electric installations, use adequate wires and do not mend them poorly;<br />

- AVOID using adapters (T sockets) to connect several devices;<br />

- SUBSTITUTE incandescent bulbs for compact or circular fluorescent bulbs;<br />

- TURN OFF light bulbs, air conditioners and the television in unoccupied areas and also<br />

don't sleep with the TV on;<br />

- DON'T PUT AWAY hot, uncovered food in the refrigerator and keep it organized to avoid<br />

the door from staying open for a long time;<br />

- DON'T PUT clothes to dry behind the freezer or refrigerator and regulate the thermostat<br />

according to the season of the year, for, in the cold weather, the temperature doesn't<br />

need to be a low;<br />

- MAINTAIN the freezer and refrigerator rubber seals in good conditions. If they aren't,<br />

replace them for new seals;<br />

- TRY to use the iron which overloads the electric network a lot - while other devices are<br />

off. To not turn it frequently, iron a large quantity of clothes all at once;<br />

- AVOID long showers and regulate the showerhead according to the season of the year;<br />

- WHEN using the washing machine, put the maximum quantity of clothes - or dishes in<br />

the dishwasher and use the adequate level or soap to avoid a lot of rinsing, and<br />

- COMMUNICATE to the distribution company when you identify irregular uses of energy,<br />

including theft or fraud.


?<br />

HOW DO I PARTICIPATE IN THE TARIFF<br />

DEFINITION PROCESS?<br />

ANEEL, to give transparency to its actions out loud to present contributions and<br />

and opportunities for society to participate in suggestions.<br />

the decisions it makes, holds public hearings In the cases of annual tariff readjustment,<br />

with the objective of obtaining subsidy and ANEEL, fulfilling the concession contract, just<br />

additional information to perfect the regulatory applies a specific formula, reason for which<br />

acts in the elaboration phase. The hearings, public hearings are not held. However, those<br />

disclosed ahead of time in newspapers, on interested in finding out about the decisions<br />

the radio and by TV broadcasting stations and about the tariff readjustments can watch the<br />

also on ANEEL's page, on the Internet, are ANEEL Board of Commissioners' meeting,<br />

open to all society. In them, the participants, which are public, broadcasted on the internet.<br />

properly enrolled, have the right to manifest<br />

?<br />

WHAT ARE THE ENERGY CONSUMERS' MAIN<br />

RIGHTS AND RESPONSIBILITIES?<br />

RIGHTS<br />

- HAVE at least 6 due date options for their electric bill;<br />

- RECEIVE the electric bill at least 5 working days before the due date;<br />

- BE INFORMED in up to 30 days about the solution of a complaint made;<br />

- Be refundesd for eventual damage caused by faults in the electricity supply;<br />

- Be warned at least 15 days ahead of time about the disconnection of electricity due to<br />

lack of payment;<br />

- REQUEST the verification of the meter reading, if your electric bill comes with a reading<br />

much higher or lower than the normal;<br />

- GET ELECTRICITY back at the most in 4 hours after it was unduly cut;<br />

INSIDE THE<br />

ELECTRIC BILL<br />

- HAVE ENERGY reestablished in 48 hours after the reason for cutting it ceases;<br />

-HAVE AVAILABLE a book for complaints and suggestions in all the distribution<br />

company's service posts.<br />

31


32<br />

?<br />

RESPONSIBILITIES<br />

-CELEBRATE supply contract with distribution company, when it will supply information<br />

about the expected load. Significant alterations in this load should be communicated to<br />

the company;<br />

- INSTALL in adequate, easy access location the devices necessary for the consumption<br />

meter and protection equipment;<br />

- KEEP in your control, in condition of loyal, free depositor, the distribution company's<br />

meter equipment;<br />

-REFORM or substitute the consumer unit's internal electric installation that is not in<br />

compliance with the standards, especially in relation to safety aspects;<br />

- PAY PUNCTUALLY the services rendered for the energy supply;<br />

-INFORM THE DISTRIBUTiOn company about the existence of users of limited<br />

autonomy equipment, vital to the preservation of human life and dependent of electricity.<br />

Thus, the user has the right to be warned about programmed interruptions. This warning<br />

is mandatory, written, personalized and sent at least 5 working days in advance in<br />

relation to the interruption, under the penalty of a fine of up to 2% distribution company's<br />

revenue.<br />

DO THE CONSUMERS HAVE REPRESENTATION<br />

AT THE DISTRIBUTOR?<br />

Yes. All distribution company´s should term of one year.<br />

maintain an Electricity Consumer Council, The functioning of the councils<br />

as foreseen in Law n° 8.631/1993. The depends on their Annual Activity Plan, in<br />

performance of each council seeks to which their expected work strategy and<br />

guarantee energy supply quality for the expenses for carrying out each action<br />

consumer through orientation, analysis and should be detailed. The financial resources<br />

evaluation of the questions related to the for financing its activities are made<br />

tariffs and to the fitting of the service. available by the distribution company in a<br />

The councilmen represent society per joint checking account with the Council. It is<br />

consumption category (residential, also up to the distribution company to<br />

commercial, industrial, rural and public supply installations and adequate structure<br />

power) and count on a representative from for carrying out all the expected and<br />

a consumer defense organ or entity. The approved activities from the Annual Activity<br />

president and vice-president are elected by Plan.<br />

the council members to fulfill a


N A T I O N A L E L E C T R I C E N E R G Y A G E N C Y<br />

Address: SGAN 603 Módulos “I” e “J”<br />

Zip Code 70830-030<br />

Telephone: +55 (61) 2192-8600<br />

Ombudsman: +55 144<br />

E-mail: institucional@aneel.gov.br<br />

Home-page: http://www.aneel.gov.br

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