Continuity Indicators - Aneel

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RESPONSIBILITIES
-CELEBRATE supply contract with distribution company, when it will supply information
about the expected load. Significant alterations in this load should be communicated to
the company;
- INSTALL in adequate, easy access location the devices necessary for the consumption
meter and protection equipment;
- KEEP in your control, in condition of loyal, free depositor, the distribution company's
meter equipment;
-REFORM or substitute the consumer unit's internal electric installation that is not in
compliance with the standards, especially in relation to safety aspects;
- PAY PUNCTUALLY the services rendered for the energy supply;
-INFORM THE DISTRIBUTiOn company about the existence of users of limited
autonomy equipment, vital to the preservation of human life and dependent of electricity.
Thus, the user has the right to be warned about programmed interruptions. This warning
is mandatory, written, personalized and sent at least 5 working days in advance in
relation to the interruption, under the penalty of a fine of up to 2% distribution company's
revenue.
DO THE CONSUMERS HAVE REPRESENTATION
AT THE DISTRIBUTOR?
Yes. All distribution company´s should term of one year.
maintain an Electricity Consumer Council, The functioning of the councils
as foreseen in Law n° 8.631/1993. The depends on their Annual Activity Plan, in
performance of each council seeks to which their expected work strategy and
guarantee energy supply quality for the expenses for carrying out each action
consumer through orientation, analysis and should be detailed. The financial resources
evaluation of the questions related to the for financing its activities are made
tariffs and to the fitting of the service. available by the distribution company in a
The councilmen represent society per joint checking account with the Council. It is
consumption category (residential, also up to the distribution company to
commercial, industrial, rural and public supply installations and adequate structure
power) and count on a representative from for carrying out all the expected and
a consumer defense organ or entity. The approved activities from the Annual Activity
president and vice-president are elected by Plan.
the council members to fulfill a