CM September 2020

TAKE CONTROL OF
YOUR CREDIT CAREER
CREDIT MANAGER
Warrington, up to £53,000 + bonus + benefits
United Utilities Water is responsible for water and wastewater
services in the North West of England. A purpose-driven
organisation that takes great pride in providing the best service
to customers at the lowest sustainable cost and in a responsible
manner, protecting and enhancing the natural environment in
the North West in the way services are delivered. United Utilities
Water supports local communities through partnerships and
employee contribution as well as employees by investment in
learning and development.
Reporting to the Head of Income, you will expertly lead the
management and operation of the Collections teams. Responsible
for up to 100 staff, you will deliver against a cash collection target
of over £1.1bn and develop the Collections team through the a
CICM accreditation scheme which will support an annual intake of
learners through the CICM Certificate in Debt Collection and CICM
Diploma in Credit Management. Your energy will drive a customer
centric culture that delivers an effective, productive and efficient
service that surpasses customer expectations and business
targets, enabling fair outcomes for the customer and protection
of the interests of UUW. Your excellent people development skills
will help create a high performing team through establishing
team identity, purpose, ambition, and aligned objectives which
contribute to wider company goals.
CICM qualified, you will have a proven track record of leading,
developing and delivering cash collection performance
improvements. Experience of working in a contact centre
and operational environment with responsibility for leading
large numbers of people will enable you to thrive in this role,
providing high levels of customer service, quality and operational
effectiveness. You will also have strong financial awareness with
understanding of income, cash profiling and bad debt provisions
and a track record of managing vulnerable customer schemes.
This is a great career opportunity for an expert credit professional
with excellent communication skills to motivate and influence
people at all levels, leading from the front to successfully exceed
business targets and objectives.
Ref: 3836849
Contact Karen Young on 07834 260029
or email karen.young@hays.com
To discover more opportunities available for credit
professionals, please visit us online or contact Kabir Gulabkhan,
Hays Credit Management UK Lead on 020 3465 0020.
hays.co.uk/creditcontrol
Advancing the credit profession / www.cicm.com / September 2020 / PAGE 56