Quality Report 2020_09-22-2020

Culture of Caring
As one of the largest employers and employers of choice in our region, IEHP is dedicated to hiring people who
not only bring high levels of professional and technical skill to the organization, but who embrace our culture of
always doing what’s right for our Members.
IEHP fosters Team Member empowerment at all levels. We encourage innovative thinking and collaboration,
and provide ample opportunity for training, development and growth.
Extraordinary Team Member Engagement
We’ve placed in the 90th percentile for Team Member engagement for four consecutive years, based on
our annual Team Member Engagement Survey. Highly engaged Team Members deliver a higher quality of
service to Members which results in improved Member satisfaction and more effective access to care.
Resilience, respect, and high-quality care and service were high-performing themes. In recent years, survey
feedback has influenced the implementation of initiatives related to wellness, bilingual pay, career coaching
and recruitment.
Workplace of the Year Award
In 2018 we received the Advisory Board’s Workplace of the Year Award, which recognizes hospitals and
health plans across the country with outstanding levels of employee engagement.
30 INLAND EMPIRE HEALTH PLAN
Team Member
Ashlee Haas