Quality Report 2020_09-22-2020

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Governing Board Curt Hagman Chair Supervisor, San Bernardino County Karen Spiegel, MA Vice-Chair Supervisor, Riverside County Daniel P. Anderson, DMin President/CEO, Riverside Community Health Foundation Josie Gonzales Supervisor, San Bernardino County Jeff Hewitt Supervisor, Riverside County Andrew Williams, MS Former Logistics Support and Communications Electronics Officer — U.S. Air Force, Joint County Eileen Zorn, MSN Former Healthcare Clinician and Educator 38 INLAND EMPIRE HEALTH PLAN
Executive Leadership Team Jarrod McNaughton, MBA, FACHE Chief Executive Officer Michael Deering Chief Information Officer Keenan Freeman, MBA Chief Financial Officer Karen Gaio Hansberger, MD Chief Medical Officer Kurt Hubler, MPH Chief Network Officer Janet Nix, EdD Chief Organizational Development Officer Michelle Rai, MS Chief Communications and Marketing Officer Susie White, MBA Chief Operating Officer “OUR DRIVE TO DO BETTER, TO BE BETTER AND TO MAKE OUR COMMUNITY HEALTHIER IS OUR GUIDE ON THIS JOURNEY TO QUALITY. ” – Jarrod McNaughton, MBA, FACHE Chief Executive Officer ANNUAL QUALITY REPORT 39
Page 1 and 2: Healing and Inspiring the Human Spi
Page 3 and 4: Table of Contents Message from the
Page 5 and 6: Who We Are Inland Empire Health Pla
Page 7 and 8: Total Network Providers by Type 10,
Page 9 and 10: Our Quality Journey and Performance
Page 11 and 12: “QUALITY IS ALWAYS IN THE FOREFRO
Page 13 and 14: “IEHP IS IN TOUCH WITH THE NEEDS
Page 15 and 16: Health Homes Program IEHP is commit
Page 17 and 18: “OUR FOCUS ON BEHAVIORIAL HEALTH
Page 19 and 20: “OUR PARTNERSHIP WITH IEHP MEANS
Page 21 and 22: Member Satisfaction ANNUAL QUALITY
Page 23 and 24: “MY DOCTORS ACTUALLY LISTENED TO
Page 25 and 26: “OUR PROVIDERS FULLY EMBRACE OUR
Page 27 and 28: “IT MAKES PATIENTS FEEL GOOD TO K
Page 29 and 30: Team Member Satisfaction ANNUAL QUA
Page 31 and 32: “IN MY WORK WITH OTHER DEPARTMENT
Page 33 and 34: Gold Standard Certification for Ele
Page 35 and 36: Expanded Community Resources in Vic
Page 37: Network Expansion Fund IEHP’s inn

Quality Report 2020_09-22-2020

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