Quality Report 2020_09-22-2020
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eConsult Initiative<br />
This collaboration among IEHP and two health systems allows Primary Care Providers (PCPs) to consult directly<br />
with Specialists, electronically, about a Member’s care. While some patients may still need a face-to face visit<br />
with a Specialist, many PCPs can manage patients in the primary care setting through eConsult.<br />
Telehealth<br />
IEHP supports telehealth visits to improve access to specialty care and aid in rapid diagnosis and treatment.<br />
Telehealth is available for behavioral health, retinal examinations, dermatology and orthopedic consultations,<br />
with plans to expand to additional visits in alignment with Member needs.<br />
Doc Online<br />
This innovative program allows Members to receive medical advice from a Provider via phone or video chat.<br />
When fully implemented, it will enhance Member access while reducing unnecessary emergency room and<br />
urgent care visits.<br />
36 INLAND EMPIRE HEALTH PLAN
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