October/November 2020 - Bay of Plenty Business News

OCTOBER/NOVEMBER 2020 VOLUME 4: ISSUE 10 

WWW.BOPBUSINESSNEWS.CO.NZ 

FACEBOOK.COM/BAYOFPLENTYBUSINESSNEWS 

special 

focus 

why the 

tauriko tauranga 

bubble works 

Chris Parker, PhotoGraphics 

TAURANGA PORT 

Cairns announces 

retirement as CEO after 15 

years. 

P3 

HORTICULTURE 

Avocado prospects positive 

this year. 

P5 

COMMUNICATIONS 

Honesty the best policy 

dealing with staff. 

P22

2 BAY OF PLENTY BUSINESS NEWS October/November 2020 

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October/November 2020 BAY OF PLENTY BUSINESS NEWS 3 

Mark Cairns to step down 

from port role next year 

By DAVID PORTER 

Long-serving Port of Tauranga 

chief executive 

Mark Cairns has given 

notice that he will retire in 

June 2021. 

“I think 15 years as a CEO 

is a pretty good run,” Cairns 

told Bay of Plenty Business 

News after announcing he was 

stepping down from running 

New Zealand’s largest and 

most efficient port. 

“I’ve got no more executive 

gigs in me. What I’d like to 

do is try and put a little back 

into business and take on a few 

governance roles.” 

He is also a keen fisherman 

and can be expected to be 

able to spend more time on the 

water. 

Time for the next 

generation 

Cairns said the time felt right 

to hand over to the next generation 

and that, while he would 

miss his colleagues, he was 

excited to see where the company 

went next. 

Cairns said he was especially 

pleased to see that the 

board had gone in-house for 

his replacement, with Leonard 

Sampson named to take over 

next year. 

Sampson was appointed the 

port’s chief operating officer 

in September 2019, after six 

years as commercial manager. 

Prior to joining Port of Tauranga, 

he held senior roles at 

KiwiRail, Carter Holt Harvey 

and Mainfreight. 

Port chairman David Pilkington 

said Cairns’ leadership 

had seen the company grow 

from a regional bulk export 

port to New Zealand’s international 

cargo hub, as well 

as one of its most successful 

listed companies. When he 

took over as chief executive 

in 2005, Port of Tauranga handled 

12.6 million tonnes of 

cargo and 438,214 Twenty foot 

equivalent units (TEUs). In 

the year to June 2020, the port 

handled 24.8 million tonnes of 

cargo and 1.25 million TEUs. 

“Mark has kept the company 

strongly focused on future 

opportunities, while maintaining 

an industry-leading 

Leonard Sampson: 

in-house choice. 

Photo/Supplied. 

I’m incredibly proud 

of our people and the 

positive outcomes 

we have achieved for 

our customers and 

our community.” – 

Mark Cairns 

safety record and the highest 

productivity rates in Australasia,” 

he said. 

Local ratepayers own just 

over half of Port of Tauranga’s 

shares through Quayside Holdings 

and the company’s success 

had delivered wide-ranging 

benefits to the region. 

“During Mark’s tenure, the 

average compounding Total 

Shareholder Return has been 

19 per cent per year, with market 

capitalisation increasing by 

$4.4 billion, from $665 million 

to $5.1 billion today,” said 

Pilkington. 

Cairns said Port of Tauranga 

was is in excellent shape. “I’m 

incredibly proud of our people 

and the positive outcomes we 

have achieved for our customers 

and our community.” 

Discussing the recent 

challenges of steering the 

port through the Covid-19 

pandemic, Cairns said early 

concerns stemmed from not 

knowing exactly what the pandemic 

was or how it should 

be handled, and then working 

closely with staff to ensure the 

port stayed open. 

“If you can imagine, you’re 

– for example – working 

with pilots who were having 

to board vessels from China 

where the virus originated. It 

just really illustrated the resilience 

of the people we’ve got 

working for us.” 

As to the future, Cairns acknowledged 

it was a tough call, 

noting that the World Bank had 

recently forecast a four percent 

contraction in global GDP. 

“I think the world is going 

to do it tough for a while,” he 

said. 

The cruise ship market 

could be gone for a few years, 

which could be a $6 to 7 million 

hole in earnings. Cairns 

said the biggest concern was 

on the import side. Rising 

unemployment could see consumption 

drop off and, while 

it was only about 17 percent 

of the port’s earnings, imports 

were likely to take the biggest 

hit. 

“But we’re predominantly 

an export port and the world’s 

always going to need our primary 

sector exports and our 

fruit – that’s a big part of our 

business we’ll see continue.” 

Mark Cairns: moving to governance roles. Photo/Supplied. 

Cairns professional achievements 

• Doubling in cargo volumes 

• Successful execution of strategy to become New Zealand’s 

only “big ship capable” port 

• Nearly trebling container volumes 

• More than seven times increase in market capitalisation 

• Named Chief Executive of the Year in the 2012 Deloitte 

Top 200 Business Awards 

• Winner of the Caldwell Partners Leadership Award in the 

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For a long-time political 

junkie like myself, October 

2020 is about as 

good as it gets. We have the 

astonishing spectacle taking 

place in the US as the battle 

between Donald Trump and 

Joe Biden nears a climax. And 

we have our own – less insane, 

but still vitally important decision 

coming up after New Zealanders 

conclude voting on 17 

October. 

Assuming we have a result 

by the time we publish our November 

issue, we will be devoting 

our next cover story to 

analysing the implications of 

the new government’s policies 

for businesses in the Bay. 

But as we saw after the 

last election, MMP will not 

necessarily deliver an immediate 

“final” result. As veteran 

politician Richard Prebble 

reminded readers in a recent 

opinion article dig at the Jacinda 

Ardern coalition: “Under 

MMP, the losers can win.” 

Prebble is of course notable for 

having jumped from Labour to 

the then new ACT party and 

subsequently becoming its 

leader in the 1990s. 

Going into the final days 

of campaigning, our latest 

New Zealand elections are the 

hardest to call in recent history. 

They have come down voters 

deciding on two key issues: 

who can handle the ongoing 

issues of Covid-19 most effectively, 

and who is best placed 

to help lead New Zealand’s 

economic recovery. 

The polls have so far shown 

consistent, though slowly ebbing, 

support for the Ardern 

coalition, a slight improvement 

from a low position by 

National, and a strong swing 

to ACT. 

However, I tend to be 

something of a sceptic of polls. 

I doubt people really confide 

their true beliefs to phone 

poll surveyors, and don’t see 

why online surveys should be 

necessarily any more reliable. 

Even the polltakers admit to 

a three percent plus or minus 

error factor. What may be 

more significant this election, 

is the very large number of undecided 

voters showing up in 

most recent polls. 

But there is no doubt polls 

give mainstream media something 

to write and broadcast 

about. As we went to press, 

there was massive publicity 

around the NZ Herald-Kantar 

Vote2020 poll, published on 30 

September. This favoured Labour 

on Covid-19 protection, 

but gave National a slight edge 

on rebuilding the economy. 

In my view, there are a few 

standout issues at play in our 

current elections and they will 

remain potent factors regardless 

of which party manages to 

form a government. 

The return of Crusher 

Collins 

One is that Judith Collins – 

after briefly dallying with a 

softer, kinder image – has happily 

re-embraced the “crusher” 

nickname that defined her. 

The opening televised leaders’ 

debate was fascinating as the 

Judith Collins of the past elbowed 

her way back. 

An interesting recent analysis 

in the NZ Herald by former 

National MP and now professor 

of public policy Marilyn 

Waring and Dr Ali Rasheed, a 

graduate of Auckland University 

of Technology, noted that 

Collins’ approach to the first 

debate resulted in her commanding 

the majority share 

of both the questions, and the 

answer time. The authors said: 

Collins’ “adoption of the style 

of boys in a classroom was a 

clever tactic for the first debate 

and the full production team 

fell for it.” 

It would seem National 

has finally come to – or more 

likely Collins has opted to return 

to – what she does best. 

Those who don’t like her style 

will continue to respond to Ardern’s 

more softly, softly approach, 

but wavering National 

voters are likely to respond 

favourably to the old Crusher. 

The television debate included 

Collins’ classic response 

to Ardern saying she 

wasn’t drawn to blood sportstyle 

contests, of “Poor wee 

thing.” Or Collins’ description 

of Ardern’s raising her ancient 

SFO investigation, which exonerated 

her, as “a low blow” 

and saying: “Gosh, the veil is 

definitely slipping, isn’t it?” 

David Porter 

[The New Zealand elections] have come 

down to voters deciding on two key issues: 

who can handle the ongoing issues of 

Covid-19 most effectively, and who is 

best-placed to help lead New Zealand’s 

economic recovery.” 

Nonetheless, those who 

like Ardern’s leadership style 

and performance are likely to 

stick by her. Though Labour 

supporters might be wise not 

to assume their victory is a 

done deal, and make sure they 

actually get out and vote. But 

whether Collins is Prime Minister 

or Opposition leader, she 

will prove a potent force. 

It is difficult at this stage 

not to write off NZ First. I suspect 

that Winston Peters’ days 

of dominating a coalition on 

his own terms – as he has done 

so successfully if confusingly 

– in the current government, 

are over. 

The Greens after some 

missteps seem likely to claw 

their way back into parliament, 

according to some polls. But 

if they remain Labour’s only 

viable coalition party, they 

are unlikely to be much help 

to them in winning the elections. 

The Greens’ somewhat 

unrealistic commitment to a 

wealth tax that would capture 

a large proportion of ordinary 

Kiwi households, may cause 

voters who might otherwise 

support Labour, to have second 

thoughts. 

The surprise performance 

has been from David Seymour 

and the ACT party. In late campaigning, 

Seymour has tried to 

position himself as the “real” 

National party. The reality is 

he is more likely to be cannibalising 

NZ First than the National 

Party. 

The problem both the major 

parties face, is a lack of clearly 

detailed and differentiated 

policies. However, the general 

themes that have emerged 

are much as might have been 

expected. 

Labour’s announced policies 

tend to reconfirm their 

view that bigger government 

is better, and that only government 

knows how to spend taxpayers’ 

money. National’s policies 

tend to take the approach 

that business should be left to 

get on with what it does best. 

The reality is that whoever 

wins power will be committing 

previously unimagined billions 

of dollars to keeping the population 

employed, or at least fed 

if not always well-housed. 

One consolation we can 

all take is that, unlike in the 

US, we are not facing a political 

squabble that has the 

potential to unleash continuing 

civil dissent whatever the 

outcome. The Republicans are 

led by Trump, a well-documented 

liar, the leak of whose 

long-hidden tax returns prove 

him to be one of the least successful 

businessmen, and most 

personally indebted presidents 

in US history. His Democratic 

opponent Biden is a 

competent, seemingly decent 

but aging politician, who got 

the nomination because mild 

socialist Bernie Sanders was 

too “left” for party elders to 

stomach. 

Whoever wins in New Zealand 

can be expected to at the 

least try and do their best for 

our country, and to be largely 

supported, while being held to 

account, by a loyal opposition. 

We are lucky. 

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Avo prospects 

positive for new 

season 

Prospects for the Bay of Plenty’s new 

avocado season are looking positive, 

with export volumes forecast to rise 

and strong prices buoyed by lighter 

crop volumes in Australia. 

By RICHARD RENNIE 

NZ Avocado chief executive 

Jen Scoular said the 

total crop estimate for 

this season is 7.2 million trays, 

the same as the actual crop 

volume harvested last season, 

with almost 4.5 million trays 

destined for export. 

Some growers here have 

reported slightly smaller fruit 

because of the dry summer, 

but Scoular said more will be 

known about average fruit size 

over the coming month as the 

export season gets underway. 

Katikati grower Don Grayling 

said the dry weather 

through summer has influenced 

this year’s crop, but irrigation 

had helped reduce some 

of the dry’s worst effects. He 

has also noticed picking has 

started particularly early. 

“We are feeling optimistic, 

the downturn in Australian 

crop volumes will certainly 

help growers here,” he said. 

The Bay of Plenty continues 

to be the dominant area for 

avocado growing, but shifts 

are occurring as the concentration 

of new orchards grows in 

the north. 

Recent significant investments 

from both iwi and corporate 

growers into green 

fields orchard conversions in 

Northland, with some as large 

as 200ha by the end of the decade, 

means the current 60:40 

split between Bay of Plenty 

and Northland is likely to even 

out over the next five years. 

“The investment into avocado 

development in Northland 

has been made off the 

Jen Scoular 

back of confidence in the 

wider avocado industry, the 

ability to utilise research and 

development to get better productivity, 

and utilising scale 

of operations to reduce relative 

on-orchard costs,” said 

Scoular. 

New orchards harvesting 

this year 

Some of the large new orchards 

planted in Northland 

began harvesting for both export 

and domestic markets this 

year. 

“We expect to see continued 

increases in volumes from 

these newly planted orchards 

over the next five years.” 

Australia remains the dominant 

export market for New 

Zealand fruit, accounting for 

about 70% of exports, and supply 

to Australia is expected to 

be boosted this year thanks to 

an anticipated strong season 

here. 

Aussie growers in southern 

and western Australian growing 

regions are also anticipating 

lighter crops, thanks in part 

to a drier season. 

In coming years Australian 

volumes are expected to 

increase significantly because 

of large new plantings through 

Western Australia’s south-west 

district. 

But for the coming season 

the Western Australian volumes 

are forecast to be down. 

“New Zealand exporters 

anticipate this will result in a 

good market opportunity for 

New Zealand avocados in Australia 

for the 2020-21 season,” 

said Scoular. 

Over time as the Western 

Australian fruit comes on 

stream it is expected to impact 

upon the volumes New Zealand 

growers can sell into Australia. 

It has prompted greater 

focus here on exporting to 

non-traditional markets that 

this year including India, Pacific 

Islands, Thailand, South 

Korea and Singapore, alongside 

the Chinese market. 

New Zealand’s entry to the 

China market in 2018 was initiated 

with a 40,000 tray commitment. 

Since then the volume 

has ramped up with the 

larger, more expensive New 

Zealand fruit being differentiated 

by quality, food safety and 

traceability claims. 

“Our harvest maturity requirements 

are the highest in 

the world, and this combined 

with our rich volcanic soils 

Michael Franks 

Even though they have put more 

plantations in Western Australia, their 

crop is significantly down this season, 

by almost half, so the outlook for us 

here is very good in terms of Australian 

exports.” – Michael Franks 

and temperate climate produce 

and avocado with a consistently 

great taste profile and 

unique nutrient properties,” 

said Scoular. 

Thailand market growing 

Thailand is expected to be 

New Zealand’s largest Asian 

export market this year, taking 

300,000 trays. 

However, Scoular cautioned 

export to markets faced 

Covid-19 challenges including 

a reduction in air freight capacity, 

and pressure from Peruvian 

fruit in some of New Zealand’s 

favoured markets. 

Michael Franks, chief executive 

of Seeka, which has 

been focusing on increasing its 

share of the avocado market in 

recent years with its premium 

branded fruit, said Australia 

would remain a significant 

market for the company in the 

immediate future. 

“Even though they have put 

more plantations in Western 

Australia, their crop is significantly 

down this season, by almost 

half, so the outlook for us 

here is very good in terms of 

Australian exports.” 

Australia consumption per 

capita of the fruit has risen 

steadily over the past decade 

by over 50%. 

However, Franks said 

Covid-19 has altered the demand 

profile in the past few 

months around the world. 

“A lot of fruit goes into 

food service, and with a drop 

off in eating out in the likes of 

Mexican restaurants means the 

demand there has dropped. 

Big suppliers out of Mexico 

and South America are moving 

more into fresh whole fruit 

supply, which of course brings 

more competition to the likes 

of us.” 

However, he was confident 

Seeka’s focus on providing 

high quality, premium 

fruit would hold it in a strong 

position against the smaller 

fruit from South America that 

tended to have a higher water 

and lower oil content in their 

flesh. 

He said expectations of 

$25-$35 a tray was very realistic 

this season.


Evidence of a V-shaped recovery 

Investment market update (for the quarter ended 31 Aug, 2020) 

The global pandemic is 

not yet behind us. People 

in the northern hemisphere 

have been enjoying 

their summer holidays at the 

same time that infection rates 

have been increasing. 

Yet the overall mortality 

rate continues to decline, highlighting 

better overall care and 

treatment options. At the same 

time, central banks and government 

policymakers have 

continued to support households, 

businesses, and banks 

allowing businesses to reopen 

and encouraging healthy economic 

activity as lockdowns 

are eased. 

For now, the outcome has 

been a broad rebound in economic 

activity around the 

world. Housing has been particularly 

strong in many countries 

due to a combination of 

historically low interest rates, 

pent-up demand, nesting (people 

redirecting spending to 

their home and in-house activities), 

and, in New Zealand, a 

shortage of supply. Along with 

houses, low interest rates have 

boosted demand for new cars, 

which has contributed to an upturn 

in global manufacturing. 

Retail sales have also surprised 

many, with a strong rebound 

following a weak second 

quarter of the year. Household 

savings rates went up during 

the lockdowns and the use of 

those savings once economies 

reopened has contributed to 

a more robust recovery than 

many had predicted. 

Central banks 

committed to ultra-low 

interest rates 

In most cases, central bank interest 

rates are near zero and 

indications are they will stay 

there for a long time to come. 

The US Federal Reserve has 

gone one step further by confirming 

it is focused on reducing 

unemployment and is now 

prepared to let inflation run 

above its official two percent 

target for some time before 

even thinking about raising 

rates. Comments from one of 

our own RBNZ Deputy Governors 

suggest our central bank 

is also prepared to do something 

similar. 

The implication is that interest 

rates are going to remain 

at ultra-low levels possibly for 

years. Those waiting with cash 

in the bank for higher deposit 

rates are likely to be disappointed. 

The long-term trends 

contributing to the decline in 

inflation (including ageing 

populations, high debt, globalisation, 

and the proliferation 

of technology) are all still 

with us. Inflation risks remain 

benign near-term. That’s not 

to say all the money printing 

won’t eventually cause some 

inflationary pressures if it creates 

excess demand for goods 

and services. But that risk appears 

a fair way out from here. 

Earnings optimism 

As the equity markets continue 

to recover strongly, so too does 

optimism for future company 

earnings. July and August is 

when companies report their 

financial results to markets. 

Expectations for Q2 2020 

earnings were low, and we 

saw more positive surprises 

than negative ones. Reflecting 

more buoyant than expected 

WHAT TO DO WITH YOUR MONEY 

> BY BRETT BELL-BOOTH 

Investment Adviser with Forsyth Barr Limited in Tauranga, and 

an Authorised Financial Adviser. Phone (07) 577 5725 or 

email brett.bell-booth@forsythbarr.co.nz. 

economic conditions, analysts 

are now generally lifting earnings 

expectations for this year 

and the year ahead. 

The “working from home” 

theme is becoming a permanent 

theme in many economies, 

with many people moving 

out of the cities and into 

the suburbs. This has been 

beneficial for industries such 

as homebuilders, car manufacturers, 

home furnishing, and 

anything else related to working 

or shopping from home. 

With positive signs much of 

the global economy is experiencing 

a sharp rebound in activity, 

investors should become 

increasingly confident that the 

low in earnings is behind us, 

and a recovery is underway. 

Uncertainty still ahead, 

but stick to the plan 

The commentary above all 

sounds pretty positive, and 

clearly equity markets have responded 

favourably. 

But these remain unprecedented 

(a word used a lot 

at the moment) times. We’re 

still navigating the first global 

pandemic in over a century. 

Interest rates are the lowest in 

history, which may lead to economic 

imbalances longer-term. 

And governments are spending 

money with abandon, funded 

largely by central banks printing 

money, but this can’t last 

forever. 

Given the recovery in 

equity market values since 

March, we note that: (1) markets 

are able to remain resilient 

in the face of bad news, 

(2) share prices reflect the 

long-term earnings companies 

will generate over the years 

and decades ahead, not just the 

next six to 12 months, and (3) 

it’s not possible to consistently 

time or predict short-term 

movements in markets. Overall, 

it’s important to establish 

and remain committed to an 

investment plan which meets 

your long-term goals. 

This column is general in nature 

and is not personalised investment 

advice. This column 

has been prepared in good 

faith based on information obtained 

from sources believed to 

be reliable and accurate. Disclosure 

Statements for Forsyth 

Barr Authorised Financial Advisers 

are available on request 

and free of charge. 

Key questions to ask 

on an Information 

Memorandum 

A business’s Information Memorandum is a summary of the business for 

sale and you use it to figure out if you are really interested in the business. 

It is like going to an open home. You have a quick look around and form 

an opinion of the house from what you see on the surface. And then you 

decide whether you want to look a whole lot harder. 

A few of the common 

questions I have when 

reviewing an Information 

Memorandum (IM) are: 

1. Financial Performance 

– what trends can be seen 

from reviewing the numbers? 

How have the financials 

been used to arrive at 

a business value? Do they 

indicate a business that is 

growing in profitability? Or 

are sales up, but gross margins 

down? All the figures 

can be used to tell a story 

– but you might need professional 

help in reading it. 

2. Price – the questions I have 

about the value of a business 

from the IM stem from 

working out the multiple 

of earnings that the asking 

price implies and whether 

the prospective buyer 

thinks this is good value or 

not. 

3. Reasons for selling – does 

this imply anything about 

The IM stage is about forming an overall 

view so you can work out whether you 

are keen to learn more – or throw it in 

the bin. All the factors above contribute 

to building a true picture of the 

business.” 

the state / value of the business? 

Retirement is a common 

reason. However, not 

everything can be taken at 

face value. If the business 

is declining, then it may be 

that the vendor now wants 

to retire as they do not have 

the energy to pick things up 

again. 

4. The IM will contain 

plenty of information 

about products, markets, 

suppliers, and competitors. 

It is key to understand 

what the IM is (and is not) 

telling you in this area. 

5. Do you have a clear understanding 

of the risks 

and opportunities? Sometimes 

the IM will refer to 

markets or products as opportunities 

despite the business 

not currently being in 

those markets. For me, any 

gain from this should be to 

the new buyer. 

6. Staff – is there a high level 

An IM is like an open home visit: it’s basically a sales memorandum. Photo/stock 

of specialist knowledge 

held by an exiting owner? 

Or can the staff manage 

without them? It reduces 

the risk to a new buyer considerably 

if the business 

can still function well without 

the current owner being 

around. 

7. Owner’s commitment to 

the transaction – are they 

looking to exit as fast as 

possible? Or are they prepared 

to stick around and 

help a buyer get a good a 

start? 

8. Systems – what are the 

BETTER BUSINESS BUYING 

> BY TOM BESWICK 

Director at Ingham Mora Chartered Accountants in Tauranga, is a 

business advisor who specialises in buying and selling businesses. 

He can be contacted on 027-5744- 019 or tom@inghammora.co.nz 

core systems that the business 

uses? Does it indicate 

a business that is using 

best practice, or will a new 

owner have to improve 

things early on? 

9. Location / premises / 

equipment – are there any 

premises that are central to 

the success of the business? 

What is the lease situation? 

Are the assets for sale with 

the business up to date or 

will you need to allow to 

replace some? 

The IM stage is about forming 

an overall view so you can 

work out whether you are keen 

to learn more – or throw it in 

the bin. All the factors above 

contribute to building a true 

picture of the business. 

An IM is a sales document 

– no different to a property 

hoarding. 

Understandably, it presents 

the business in the best possible 

light. It is up to a buyer and 

their professional advisors to 

cut through the noise quickly 

so they can work out whether 

it is worth the time and cost to 

dig further.


New Year – New Meetings 

at Trustpower Baypark 

Trustpower Baypark are pleased to offer a 

“New Year – New Meetings” promotion as 

a fresh start to 2021 for all your strategic 

planning, training and team building needs. 

On offer is a 25 percent discount for small 

meetings confirmed before 23 December, 

2020 and held between 5 January – 31 

March 2021. The discount applies to Venue 

Rental, Audio Visual, Catering and Baystation 

and is subject to availability. 

The Trustpower Baypark Arena Suites: Book now for the New Year. Photo/Supplied. 

Once again, Trustpower 

Baypark are gearing 

up for a busy summer, 

with a number of upcoming 

events to keep the entire family 

entertained. 

Women’s Lifestyle Expo 

Do you need a girls’ day 

out? The Women’s Lifestyle 

Expo is a two-day event 

for woman of all ages, featuring 

everything from fashion 

and beauty to health and fitness, 

artisan good, gourmet 

food and beverages and much 

more! 

This is the only event of its 

kind happening in nine regions 

across New Zealand, so grab 

your girlfriends, sisters, mum, 

grandma or daughters for 

the ultimate weekend at the 

Women’s Lifestyle Expo on 

Saturday 10 and Sunday 11 

October. Tickets are just $10 at 

the door, or get a 2-for-1 deal 

on GrabOne in the lead-up to 

the show. Kids under 12 are 

free. 

Tauranga Homes Show 

Returning for its huge 21st 

show on Friday 16, Saturday 

17 and Sunday 18 October, 

the Tauranga Home Show is 

spread across both venues of 

Trustpower Arena Baypark 

along with beautiful outdoor 

displays. 

Browse, compare and draw 

inspiration from a range of 

over 250 exhibitors, from top 

of the line to budget conscious. 

Bringing together regional 

and national businesses, the 

Tauranga Home Show encourages 

you to buy local and 

support local from established 

Kiwi brands to small family 

ventures. 

Watch live cooking demonstrations 

from “Nude Food” 

advocate Nadia Lim. Nadia 

is all about everyday simple, 

healthy, delicious food. 

She came up with the idea 

of Nude Food as a budding 

young cook when she was just 

12 years old and it has been her 

mantra ever since. She wasn’t 

referring to cooking or eating 

in the nude – rather the concept 

signifies fresh, natural, real 

food, free from being dressed 

up in fancy packages, marketing 

and additives. 

It’s a message she conveys 

to her audiences with her fresh, 

bright and tasty recipes. Don’t 

miss out on her live cooking 

shows at 2pm on both Saturday 

and Sunday. 

HoopNation 

The popular Women’s Lifestyle Expo is coming back. Photo/Supplied 

If you love basketball then 

block out Labour Weekend 

now (23-26 October). 

HoopNation is Aotearoa’s 

classic basketball event brand 

and host successful tournaments 

throughout the year nationally 

and internationally. 

One of these events is The 

Classic, which is hosted annually 

every Labour Weekend in 

Tauranga. 

The Classic is where the 

HoopNation journey began in 

2011 and it has grown to become 

New Zealand’s premier 

basketball event showcasing 

some of the nation’s top talent. 

HoopNation is all about 

exposing athletes nationwide 

to opportunities to showcase 

their talents on their journey to 

greatness. 12 Youth Divisions 

– 5 Adult Divisions – 4 days. 

Don’t miss out. 

Baypark Speedway 

Opening night for Baypark 

Speedway is Saturday, October 

24 and will see all adrenaline 

junkies come out of 

hibernation. 

The opening night is just 

the start of what is set to be an 

action-packed season. 

To celebrate Guy Fawkes 

Day, Speedway will finish 

with a spectacular display of 

Fireworks to light up the sky 

on November 7. 

There will be no shortage of 

thrills this season. Other confirmed 

2020 speedway dates 

are November 21 and December 

5, 26 and 29. 

Look after your clients 

in style 

Did you want to treat one of 

your valued clients? Or how 

about coming to Speedway for 

your Staff Christmas party? 

We have a number of 

Corporate Boxes available 

to entertain your guests 

comfortably. 

With the box you get; an 

exclusive, spacious and comfortable 

box with an outdoor 

balcony for up to 20 guests. 

Full kitchen facilities including 

microwave, sink, 

table, chairs and bar stools. 

A self-contained refrigerator 

for ongoing inbox bar 

service with dedicated corporate 

box catering stewards for 

continuous supply along with 

a high quality catering service 

delivered to your box. 

These boxes are also available 

on an annual basis to cover 

the entire Speedway Season. 

Please contact us on events@ 

bayvenues.co.nz or 07 577 

8593 for more information. 

Premier Venue 

Trustpower Baypark is Tauranga’s 

Premier Venue for conferences, 

meetings, entertainment 

and exhibitions. Offering a 

complete package in one convenient 

location that features 

state of the art meeting rooms, 

in-house catering, audio visual 

services, professional conference 

organiser (PCO) and marketing/promotional 

services. 

Virtual meetings 

“Bring your events online” 

with our Virtual Meetings. 

The range of onsite and offsite 

services include: Remote Presentation, 

Video Conferencing, 

Web Streaming and Streamed 

Hybrid Conferences. 

The Virtual Meeting 

services also includes purpose-built 

studios to ‘broadcast 

standard’ offering competitive 

packages to enable you to 

continue to stay connected to 

your audience. Ask about our 

competitive packages today. 

For more information on any events, enquiries for Trustpower Baypark venues, BayStation activities or service on/off site from BayCatering, BayAudioVisual 

or to book our New Year – New Meetings promotion visit www.trustpowerbaypark.co.nz, email events@bayvenues.co.nz or call 07 577 8560.


Bay of Plenty Business 

News readers can 

register for FREE tickets 

and come along to the 

Stratus Blue Cyber 

Security event on 

14 or 15 October. 

Protect your digital assets 

Over the past few articles, I have written about the importance of 

protecting your business’ digital assets. However, when it comes to 

actually implementing security systems and processes, many struggle 

to know where to begin. 

It doesn’t matter how big or 

small your business is – if 

the data that is held within 

it is of interest to unsavoury 

characters, then your business 

could be at risk. 

Here we offer five simple 

tips (in no particular order) 

and explain how they can help 

your business stay one step 

ahead of the cyber beasties. 

1. Manage and install software 

updates. Patches add 

new features to software, 

but also they often fix security 

vulnerabilities. 

2. Ensure that you have a process 

and system to backup 

key data. Have a backup of 

key data including email, 

so that if any malicious attacks 

occur, a backup can 

be restored. Having files 

and data on the cloud is 

NOT a backup. It is a place 

to store them, but does not 

necessarily offer a backup 

service. Meaning if your 

data gets compromised – 

you still may not be able to 

return to operation or get it 

back. 

3. Implement multi-factor authentication 

(MFA or 2FA) 

across your systems. With 

privacy and customer information 

access and security 

becoming a legal requirement, 

anyone who logs in 

to your system will need 

to provide something else 

on top of their username 

and password, to verify that 

they are who they say they 

are. 

4. Implement security awareness 

training for users and 

team. Train your staff to 

know what to look out for. 

Make sure they understand 

what to do in certain circumstances. 

Have a plan 

and disaster recovery options, 

which should include 

a privacy statement. 

And make sure that your 

organisation has a privacy 

officer as part of the new 

legislation. 

5. Secure your network. Consider 

and think about the 

connections both going in 

and going out of your business 

network when you 

start thinking about how to 

secure it. Install antivirus 

and key technology tools 

on all devices. Don’t let 

mobile phones or non-work 

related devices connect to 

the company Wifi – have 

separate access for these 

devices that are separate 

from the company network. 

This would include 

those where they have been 

working from home in a 

less secure environment. If 

you have staff working remotely, 

check how they are 

connecting – implement the 

TECH TALK 

> BY TONY SNOW 

Tony Snow is chief executive and co-founder of Stratus Blue. 

He can be contacted at Tony@stratusblue.co.nz. 

above – and when patching 

is done, ensure the kids 

games are removed. 

It’s important to remain diligent 

when it comes to cyber 

security. Don’t just make policy, 

make sure your policies 

are consistently followed by 

your team. 

Even if you instruct employees 

not to store password lists, 

financial data, and other sensitive 

information on email 

storage, you should still periodically 

check that your policy 

is being acted upon. 

By educating your staff to 

spot potential threats and not 

letting your guard down you 

can build a company culture 

that is security-minded. You 

can also adopt a training policy 

that gives your employees 

the tools they need to deal with 

online threats effectively, thus 

benefiting your company and 

your clients. 

To find out more, Bay of 

Plenty Business News readers 

can register for FREE tickets 

and come along to the Stratus 

Blue Cyber Security event on 

14 or 15 October, which is held 

in partnership with industry 

partners in Cyber Security. 

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How to avoid or get out of debt 

One of the things that have really helped me in my role as a debt 

advisor, debt prevention advisor and especially a repossession 

company director, is that I genuinely understand debtors, debt 

collector avoidance and general debtor behaviour in a way that few 

in my industry do. 

CREDIT CONTROL 

> BY NICK KERR 

Nick Kerr is Area Manager BOP for EC Credit Control NZ Ltd. 

He is also a director of International Private Investigations Ltd. 

Nick can be reached at nick.kerr@eccreditcontrol.co.nz 

The reason comes not 

from in-depth analysis or 

my 15 years’ experience 

on the frontline of collections. 

Why I understand debtors 

– and particularly habitual 

debtors – is because for years 

before my foray into credit 

management I was one. When 

I say I was one I don’t mean 

that I had the odd bill that went 

a bit overdue. I was a proper 

phone call screening, constantly 

moving, habitual credit 

vampire with a -192 Equifax 

credit score and every major 

credit control company in New 

Zealand chasing me. 

I calculate that before my 

personal credit revelation I 

was around $200,000 in debt 

and weeks if not days away 

from bankruptcy. 

Using the methods that I 

outline below, I was able to 

not only reduce my indebtedness 

to zero and restore my 

credit score to an optimal one, 

I was able to implement rules 

and strategies that will ensure 

I never fall into the debt trap 

ever again. 

Domino Strategy 

This strategy was taught to 

me years ago by a property 

developer who was able to 

trade his way out of $1million 

debt amassed through a development 

that went horrendously 

pear-shaped. 

How it works is: let’s say 

you have 10 creditors that you 

owe $1000 to and you have 

$1200 per month available to 

pay. 

You contact each one and 

after outlining your situation 

(honesty is vital) you commit 

to paying $100 to each per 

month for 10 months, which 

they accept in writing (making 

it binding on both parties and 

preventing collection action). 

With the remaining $200 

you pay an additional $200 per 

month on the oldest debt allowing 

you to pay this off three 

times faster. Once this debt is 

cleared in full, you then add 

the $300 available to the $100 

you are paying on the second 

oldest debt, allowing this to be 

paid four times faster, and so 

on until all debts are cleared. 

This strategy has three 

outcomes, it clears your debt, 

avoids credit defaults on your 

credit file and also helps restore 

your credit reputation as 

the creditors expect it to take 

10 months to be paid and are 

If Covid-19 has 

taught us nothing 

else, it has driven 

home the importance 

of budgeting. There 

are many free 

services that can 

assist with this if 

isn’t your forte.” 

all pleasantly surprised. 

Without fail, all of my current 

9000 clients would accept 

a payment plan with certainty, 

rather than a hope of eventual 

payment. As with everything 

in life, honest and early communication 

is key. 

Avoid Debt 

Consolidation loans 

Many finance providers market 

“Debt Consolidation 

Loans” to “ Clear” your debts. 

This can sometimes this can 

be a good idea, providing that 

the debts that you have allow 

for early repayment without 

penalty. But often you can end 

up paying not only the interest 

on the new loan, but a good 

portion of the original debt 

interest and “Break” or “early 

repayment” fees. 

These consolidation loans 

are marketed for their ease 

of use, not their reduction of 

costs. This is especially true 

if you use a broker who may 

have a not insignificant broker 

fee that is also incorporated. 

Do not hide 

In my experience as an investigator, 

there has only been 

one person that we could not 

find out of more than 600 

cases. That person has never 

had a credit score or bank 

account, lives in a tent in the 

bush that he moved weekly, 

avoided town centres and any 

business with CCTV, and had 

no digital footprint. 

My point is that, unless 

you live like this person, you 

will be found. Hiding just 

makes your debt larger (tracing 

and investigation fees can 

often legally be added to your 

account). 

If you cannot pay a debt 

make early contact and ask 

about options. Many finance 

companies have insurance that 

is built in to your loan that can 

cover unexpected job losses or 

sickness. Early honest contact 

will make the creditor much 

more likely to earnestly explore 

these options and fight 

on your behalf. 

Insurance is vital 

We have dealt with numerous 

people that we have had to 

chase for debts because of unexpected 

costs that would have 

been covered by insurance. 

If your income changes talk 

to a good, well-recommended 

insurance advisor who can put 

in place affordable insurance 

to avoid these unexpected and 

unwelcome additions of debt. 

Quit expensive habits 

I would say that around 80 

percent of the debtors that our 

company repossess cars from 

are cigarette smokers. What is 

the correlation? 

The average weekly payment 

on these finance loans 

are $85-100 per week – a one 

pack per day smoker buying 

the cheapest smokes available 

is spending around $25 per 

day. 

I’m no math’s genius, but 

those numbers do seem to be 

rather similar. When I was on 

my road to credit redemption I 

had to choose either my habits 

or my future. Stopping one 

paid for the other. 

Keep your budgeting 

tight 

Most of the people I have 

worked with who have navigated 

their way out of debt and 

stayed out of it, have a strict 

budget. 

Remember that people with 

umbrellas aren’t overly affected 

by the rain and people 

that properly prepare for a 

budgetary deficit can also remain 

relatively unaffected. 

If Covid-19 has taught us 

nothing else, it has driven 

home the importance of budgeting. 

There are many free 

services that can assist with 

this if isn’t your forte. 

The above is not intended 

to be prescriptive, just techniques 

that worked for me and 

many others. 

Just a thought. 

Racing to the top – meet our newest Associate 

Congratulations to Rebecca Steens, who works in our litigation team, on her promotion to Associate. 

Rebecca returned to Tauranga earlier this year and joined 

our litigation team after four years working at a global 

offshore firm based in Jersey, in the Channel Islands. 

She has a range of experience and expertise in general civil 

litigation matters with a particular focus on trusts and 

estates, as well as commercial disputes, directors’ claims 

and insolvency. 

Rebecca enjoys working with clients and developing 

pragmatic solutions. In her spare time, Rebecca 

is a competitive road cyclist, and is a member 

of a women’s cycling team sponsored by the firm. 

Rebecca is looking to continue her success whether 

in a race or in a Courtroom, and we are proud 

to welcome her as our newest Associate. 

Rebecca Steens 

Associate 

DDI 07 570 0687 rebecca.steens@hobec.co.nz 

Tauranga / Rotorua / Whakatane / Opotiki 

hobec.co.nz 

HOB25875 BOP_BN

10 BAY OF PLENTY BUSINESS NEWS October/November 2020

SPECIAL FEATURE – 

TAURIKO BUSINESS ESTATE 


WHY THE TAURIKO 

TAURANGA BUBBLE 

WORKS 

Tauriko has been one of the region’s most successful industrial parks and is 

a core reason for Tauranga’s strong record over recent years in attracting the 

likes of Jenkins Freshpac Systems and Brother Printers NZ to the Bay. 


A 

key recent example is 

the decision early this 

year by Fletcher Building 

to relocate its state-of-theart 

new Winstone Wallboards 

plasterboard facility to Tauriko 

– bringing a $400 million 

investment boost for the 

Bay. Fletcher Building chief 

executive Ross Taylor said at 

the time: “Our current site in 

Onehunga, Central Auckland 

is land-locked, which has prevented 

us from expanding our 

operations and improving efficiencies 

by consolidating manufacturing 

and distribution on 

the same site.” 

The new Tauriko site was 

double the size and would 

allow for further capacity 

growth, he said. 

Nigel Tutt, chief executive 

of Priority One, which 

worked with the company to 

help bring it to Tauranga, said 

Fletchers needed to move the 

plant from Auckland. And the 

Tauranga port had a lot to with 

the decision. 

“They import a large 

amount of gypsum and Tauriko 

was the best choice for their logistics 

set up,” he said. “If you 

import or export stuff and your 

main markets are Auckland or 

the upper North Island, Tauriko 

works well, especially for 

any logistics or distribution.” 

But while Tauriko remains 

busy, it now needs local infrastructure 

developments to 

catch up in order to continue 

fulfilling its potential, as Bryce 

Donne, director of primary site 

developer Element IMF explains 

in the following pages. 

However, it’s important to 

note, remarks major Tauriko 

realtor, Philip Hunt of Ray 

White Commercial, that Tauriko 

benefits from what he calls 

the “Tauranga bubble” centred 

around the Port of Tauranga. 

As a result of proximity to the 

port, importers and exporters 

of all sizes can ensure ready 

access to material imports and 

to destinations both nationally 

and globally, he says. 

Continuing growth 

despite Covid-19 

Above: Growing fast: Road Safe Traffic Management’s 

Tauriko team. 

Left: Road Safe Traffic Management’s Logan Dawson 

with partner and office manager Greta Drummond. 

Photos/Supplied. 

Perhaps the most interesting 

aspect of Tauriko’s continuing 

development success during 

a period when the country is 

dealing with the ongoing impact 

of Covid-19, is that companies 

aren’t wanting to end 

leases because they are having 

to close down, but because 

they are growing and optimistic, 

said Hunt. 

“These companies that are 

expanding are in many cases 

new, with young people running 

them,” he said. “It’s exciting 

and encouraging. 

Logan Dawson started 

Road Safe Traffic 

Management in 2016 out of 

a garage and home office 

with one vehicle. He now has 

offices in Whakatane 

and Rotorua, and around 

50 staff, 16 trucks and 16 utes. 

“We do everything that 

happens on a road,” said Dawson. 

The company provides 

safe compliant spaces for 

roadworks – anything from 

tree felling and road resealing, 

to event parking control. 

It is sometimes known as the 

“cone” company. He added 

that the company sources 

thousands of cones a year, and 

could lose 20 percent or so a 

year to wastage. 

The company started off 

in Tauriko’s Paerangi Place 

with around 400 sqm and recently 

relocated to much larger 

premises through Ray White 

in Whakakahe St. “That has 

given us better office space 

and more building yard space,” 

said Dawson. 

Continued on page 12




WHY THE TAURIKO TAURANGA 

BUBBLE WORKS 

Continued from page 11 

Chris Copping started his 

business Cars and Commercials 

from home four-and-ahalf 

years ago and has now 

changed premises a couple of 

times since moving to Tauriko, 

moving on as larger premises 

have become available. He is 

now in Rakiraki Way. 

The company specialises in 

bringing in good used stock out 

of Japan. “We’re competing in 

a market that has had quite a 

strong European presence and 

we stick to stuff that is a bit 

different,” said Copping. 

He added that given the 

abundance of car companies 

in downtown Tauranga and the 

Mount, Tauriko made sense as 

a location, and given its strong 

online presence the company 

could be easily found. 

Chris Copping: Forget about outside influences and 

absolutely back yourself. Photo/Supplied 

Strategically Tauriko is a well-located prime 

place, connects with Waikato and has a fairly 

direct route to the port – it’s a great place to 

be.” – Matt Cowley 

Being on the outskirts of town 

worked better for out-of-town 

buyers as well. 

“You need to forget about 

doom and gloom and forget 

about external influences, like 

Covid-19,” said Copping. 

“I sat down and looked at 

what data was available to me 

after four years and enquiries 

were still strong. Business is 

like anything - you get out of 

it what you’re prepared to put 

in. You’ve got to put the hours 

in and you have to absolutely 

back yourself because no one 

else will.” 

Matt Cowley, chief executive 

of the Tauranga Chamber 

of Commerce, said that 

anecdotally he had heard of a 

number of business that had 

relocated from other areas to 

Tauriko to be able to future 

proof their development. 

“Strategically Tauriko is a 

well-located prime place, connects 

with Waikato and has a 

fairly direct route to the port – 

it’s a great place to be.” 

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Tauriko – Positioned for further growth 

Tauriko Business Estate continues to experience high growth and 

demand, says Bryce Donne, Director of Element IMF, which has 

been developing the site since its inception in 2006. 


With excellent access to 

the Port of Tauranga 

and the downtown 

Tauranga CBD, as well as 

Waikato and Auckland, Tauriko 

is comprised of approximately 

200 ha. 

Around 150 ha has been 

completed of net developed 

lots, and businesses are offered 

a choice of freehold purchase, 

design and build and ground 

leases. 

The major constraint facing 

what has been one of the 

region’s most successful business 

estates, is the need for 

local and central government 

support for the infrastructure 

needed to develop further land 

options as the current zoned 

area of the estate has been 

largely developed. 

“At the moment there is 

significant demand from business 

wanting to come here 

that we can’t cater for,” said 

Donne. “But for now we are 

still pretty hard out in earthworks 

and civil construction 

delivering what was sold over 

the past 24 months.” 

Currently construction at 

Tauriko is focused in Stage 

Phase 3A – essentially the 

area between Gargan Road 

and Belk Road, while Element 

IMF is also focused on improving 

the amenities of the 

existing business estate. 

“We are looking to improve 

our communication with our 

neighbours and other stakeholders, 

whilst also lifting our 

game in the estate in terms 

of more planting, walkways 

and general amenities,” said 

Donne. 

Donne noted that the ability 

to bring on further land for 

development was dependent 

on advancing a number of 

local government processes, 

together with the provision of 

infrastructure projects, which 

require investment from both 

central and local government, 

in addition to developer 

funding. 

The proposed Stage 4 at 

Tauriko Business Estate is 

about 100 ha predominantly 

on the south side of Belk Road. 

This area is currently within 

Western Bay of Plenty District 

Council territory, but an application 

to move the boundary 

of Tauranga City to include 

this area is under consideration 

by the Local Government 

Commission. 

If successful this change 

would pave the way for future 

delivery of infrastructure, but 

is only one of a number of processes 

and works required before 

the release of further business 

land could be achieved. 

New infrastructure for 

the 3 Waters (drinking water, 

wastewater and stormwater) 

is required, but planning and 

design works to provide these 

in the time required are already 

well advanced, and are unlikely 

to be the factor holding 

back a further release of land. 

“The biggest constraint to 

growth is the need for the connection 

of the internal Tauriko 

Business Estate road network 

to State Highway 29 at or 

around Belk Road. We realistically 

can’t release much more 

land at all until that happens. 

This connection will also 

provide a safe and efficient 

replacement for the existing 

Belk Road connection which 

residents have been looking 

forward to for many years.” 

We are still pretty hard out in earthworks and 

civil construction delivering what was sold 

over the past 24 months.” – Bryce Donne 

Even right now there might 

be $500 million or more in 

private sector building projects 

that Tauriko could get 

going without any government 

money spent, if we could only 

get the State Highway connection 

built, said Donne. “The estimated 

cost of the connection 

is in the order of $11 million, 

much of which will come from 

existing and future development 

contributions, requiring 

comparatively modest central 

government investment. To me 

that would look like money exceedingly 

well spent.” 

Donne said that in terms of 

location, Tauriko worked very 

well for local businesses. 

“There’s a lot of residential 

growth in this western 

corridor which is to come. It 

fits very well in relation to the 

port. And it fits in very well in 

relationship to dealing with all 

of our trade partners, most of 

which are in the Waikato and 

Auckland.” 

Donne acknowledged that 

success tended to breed success, 

with economic activity 

attracting more economic 

activity. 

“People want to come and 

locate where their contemporaries 

are.”




Why Tauriko continues to thrive 

Perhaps surprisingly, 

says Ray White 

Commercial director 

Philip Hunt, despite 

Covid-19 the Tauriko 

Business Estate is 

busier than ever. 


A 

Tauriko specialist with 

eight years’ experience 

in the area, he says he 

initially feared that some of 

the smaller operators could be 

hard hit. 

“But without exception, the 

smaller operators have moved 

very rapidly, repositioned their 

businesses where necessary or 

moved online,” he said. 

“Their businesses have 

moved dramatically and positively 

and I get more calls now 

from industrial tenants saying 

‘help me get out of these premises 

because I’ve outgrown 

them’. 

“Without exception it’s 

not because they’re having to 

close – it’s because they want 

to move into larger premises.” 

Hunt said that because he 

has a following of tenants, he 

is able to get them out before 

their leases end because he has 

probably sold the property to 

a good landlord who understands 

he will find new tenants 

for them without problems. 

“I go to the landlord and say 

your tenants have outgrown 

the premises, can I get them 

out early. And they say sure, 

just bring me a new lease.” 

Asked why the business 

estate is performing better 

These companies that are expanding 

are in many cases new, with young 

people running them – it’s exciting and 

encouraging.” – Philip Hunt 

than might have been expected 

given the impact of the pandemic, 

Hunt puts it down to 

what he calls the Tauranga/ 

Tauriko bubble. 

“I think economists and 

banks don’t understand how 

this bubble works,” he said. “I 

would say a large part of it is 

caused by our proximity to the 

Port of Tauranga.” 

As a result of the port, importers 

and exporters of all 

sizes can ensure ready access 

to material imports and to destinations 

both nationally and 

globally, he said. 

Hunt has been involved 

in developing around 200 industrial 

unit developments 

in Tauriko, as well as several 

in Mount Maunganui and 

Papamoa. 

“I keep very strong records 

on all my enquiries so I know 

what people are looking for,” 

he said. 

“At any given time I have a 

snapshot of the market and the 

demand that is there. 

“Then I will bring a development 

on and sell off the 

Tauriko’s Paerangi Place 

plans to satisfy the demand of 

that market.” 

A typical unit development 

would take around a year or so, 

and Hunt says that past experience 

can see a large capital 

gain during the development 

period for someone buying off 

the plan, usually because of the 

increase in land value. 

But he cautions that investors 

shouldn’t buy just for capital 

gain. 

“These are long-term holds 

and are designed as a launch 

pad for people who want to get 

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into a commercial or industrial 

investment and people generally 

buy and hold,” he said. 

“And we getting more and 

more first-time investors who 

are residential people shifting 

their focus.” One of the key 

attractions was the continuity 

and reliability of both landlords 

and tenants, he said. 

“I’ve had residential investors 

come to me for industrial 

and have one now on his seventh 

property. He’s never had a 

week without a tenant. He’s an 

exceptional landlord and that 

word gets out.” 

Hunt strongly believes in 

Tauriko’s potential and is always 

an investor himself. 

“I am always on the property 

and new investors should 

ensure they build a relationship 

with their agent and that 

the agent can deliver tenants. 

“I have a following in that 

part of the market. So if anyone’s 

going to tenant them it 

will be me and my team.” 

Hunt has appointed Christy 

Arundel, a licenced sales person 

specialising in the Tauranga 

CBD and Tauriko, as his 

second-in-charge. 

He described Arundel – 

who won a “Client’s Choice, 

Customer Service, Individual” 

award at the recent Ray White 

International Awards – as “an 

exceptional talent”. 

The Ray White commercial team at Tauriko: Christy Arundel, Philip Hunt, Kate Bosworth, Michael McMichael, Ivy Shen, Antony Lee and David Herman. 

Ray White International Awards 

At the competitive annual Ray 

White Commercial International 

Awards held virtually on 27 

August, local Ray White Commercial 

Tauranga received a series of 

accolades. 

Commercial Tauranga was recognised 

for excellence in customer 

service receiving the coveted Customer 

Service “Clients’ Choice” 

ferYoung’s lay of the land 

Award for the fourth year in a row. 

Commercial Tauranga was Awarded: 

• Clients Choice – Customer Service 

– Commercial Tauranga 

Office 


- Individual – Philip Hunt 


– Individual – Christy Arundel 

• Philip Hunt – Elite Performer 

(Alan White) 

• Philip Hunt – No. 5 Commercial 

Agent Internationally 

• Kate Bosworth – Finalist (one of 

the top three internationally) for 

PA of the Year 

Philip Hunt achieved Ray White 

Commercial Salesperson of the 

Year for the fifth year in a row and 

was honoured as an Elite performer, 

ranking him among the top two percent 

of Ray White agents in the country’s 

more than 180 branches. 

“It is an honour to be recognised 

as one of the best performers not only 

in Commercial, but within the whole 

Group,” said Hunt. “The awards 

demonstrate the commitment and 

energy within our boutique Tauranga 

Commercial Team.” 

PROPERTY VALUERS 

TelferYoung’s lay of the land 

’s happening with Tauriko land prices? 

of industrial sites in Tauriko show steadily 

No job is too big or too small 

asing land values. In 2016, prices were 

minantly in the mid-$200s per square metre 

his increased What’s to mid-$300s happening per with square metre 

Company profile 

Tauriko land prices? 

17, then low to mid-$400s per square metre 

ost of the Sales Stage of 3 industrial sections sites in mid-2019. in Tauriko Most 

tly in early show to mid-2020 steadily increasing there have land values. 

of sales, In 2016, with prices the were sales predomi- 

of medium 

been a 

d amount 

nantly in the mid-$200s per square 

ge sized sites metre typically and this sitting increased in to the mid- mid-high 

/m2 range, $300s up to per mid-$500/m² square metre depending 2017, on 

nd location. then Smaller low to mid-$400s sites sell per at square higher rates, 

corner sites. metre for most of the Stage 3 sections 

in mid-2019. 

have land prices Most recently increased early so much? to mid- 

2020 there have been a limited 

market and localities in which they operate. W 

amount of sales, with the sales of 

No job is too big or too small. 

rice of land is determined by supply and 

to develop and maintain strong ongoing 

medium to large sized sites typically 

also sitting a function in the mid-high of the value $400/ of Telfer Young Tauranga's Commercial Valuation Team 

relationships the company with our was known clients. for many 

nd and is 

leted buildings m 2 range, less up the to mid-$500/m² costs of construction. 

depending 

values on are size assessed and location. by 

Where can TelferYoung assist? 

years as Middleton Valuation. In 

trial property Within our 2011 team we joined we have the specialists TelferYoung in rural, 

erting the Smaller rental sites value sell (market at higher rent) rates, as into 

commercial group and which residential is represented properties. by 13 This in 

TelferYoung Tauranga’s commercial valuation team. 

do corner sites. 

leading independently owned valuation 

practices throughout New 

, using an appropriate investor return 

Often, TelferYoung are engaged by our clients prior to the issue of a title, apartments, orchards, pastoral properties, 

talisation Why rate). have Since land 2015/16, prices Tauriko has yields across with the wider instructions commercial to provide Where a can valuation TelferYoung of the vacant tine land valuation for mortgage commercial and industrial buildings and resid 

that requires the client 

been provide prepared, us with the plans, specifi- 

dwellings. Each of the practices has an 

Zealand. 

significant increased growth in so market much? rents. This, property market funding has of had the a multiplier 

effect next on the step values in of the indus- 

valuation process is to provide an ‘as cations, proposed’ consents value and preferably of the established history within their 

settlement. assist? Once building plans have 

ined with decreasing yields across the wider 

The price of land is determined trial properties. 

Often, TelferYoung are engaged by building contract. 

respective region, and in-depth 

ercial property by supply market and demand has had and is a multiplier the completed project off plans. This is based on the assumption that 

also Whilst construction costs have our clients prior to the issue of title, This will be the start of an ongoing 

relationship that often involves ities in which they operate. 

knowledge of the market and local- 

t on the values a function of industrial of the value properties. of completed 

have buildings also less increased the costs during of offset this these valuation gains slightly, that this requires is uation the client of the vacant provide land us for with mort-plans, insurance specifications, valuations, rent reviews We aim to develop and maintain 

Whilst the building development is complete. This is a relatively routine 

also increased during this time to with instructions to provide a val- 

ruction costs 

to offset these construction. gains slightly, this is only only minor consents and the resulting and preferably effect gage the funding building of the contract. settlement. and periodic market valuation strong ongoing relationships with 

Industrial property values are is that land values have increased. Once building plans have been updates. 

our clients. 

r and the resulting assessed by effect converting is that the land rental values The escalation This will in be land the values start of prepared, an ongoing the next relationship step in the valuation 

rent reviews process is and to provide periodic an ‘as market Company valuation profile 

cialists in rural, commercial and 

that often involves 

Within our team we have spe- 

increased. value The escalation (market rent) in into land value, values has been exacerbated insurance valuations, in Tauriko 

exacerbated using in an Tauriko appropriate due investor a shortage return due of to a shortage of land in Tauranga’s 

the other 

proposed’ value of the completed 

residential properties. This includes 

apartments, orchards, pas- 

in Tauranga’s (capitalisation other industrial rate). areas and 

updates. 

industrial areas and project off plans. 

TelferYoung Tauranga has 12 

Since 2015/16, Tauriko has seen the relatively slow release of sites This is based on the assumption valuers, comprising nine registered toral properties, commercial and 

vely slow release of sites in Tauriko, which 

significant growth in market rents. in Tauriko, which has seen pent up that the building development is valuers and three graduate valuers. industrial buildings and residential 

een pent up This, demand. combined with decreasing demand. 

complete. This is a relatively rou- 

Initially formed in the late 1960s, dwellings. 

TelferYoung Tauranga has 12 valuers, compris 

registered valuers and 3 graduate valuers. Initi 

formed in the late 1960s, the company was kno 

for many years as Middleton Valuation. In 2011 

joined the TelferYoung group which is represe 

by 13 leading independently owned valuation 

practices throughout New Zealand. Each of the 

practices has an established history within the 

respective region, and in-depth knowledge of 

COMMERCIAL COMMERCIAL 

RURAL RURAL 

RESIDENTIAL RESIDENTIAL 

telferyoung.com




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Design and build excellence 

at Tauriko 

CONSTRUCTION 

Hawes Building Solutions have firmly established 

themselves in the past 20 years as one of 

Tauranga’s leading construction companies. 

The locally owned, family-run business is behind 

many exceptional design and build projects in the 

region, which include several highly functional and 

eye-catching commercial buildings at the Tauriko 

Business Estate. 

Due for completion by Hawes 

later this year is an innovative 

project for Easy Gate, 

New Zealand’s leading aluminium 

gate company. 

In collaboration with Kirk Roberts 

Engineers, they have provided 

a cutting-edge solution for this 

company’s new offices, powder 

coating plant, and warehouse space 

adjacent to their existing factory on 

Hotuhotu Street. 

Other design and build projects 

that Hawes Building Solutions 

has worked on at Tauriko 

in recent years are the premises 

for building machinery suppliers 

Macma Machinery, the Bay 

Bathrooms showroom, and a large 

three tenancy industrial building 

with offices, a showroom area and 

a large open warehouse for Harpa 

Developments. 

“As we’ve been in business for 

20 years, we know how crucial it 

is to understand our clients’ needs 

from the earliest stages of the development 

of industrial builds. 

“Regardless of the design or 

complexity of a project, we aim to 

surpass our clients’ expectations 

every time,” explains director and 

quantity surveyor Anthony Hawes. 

With his brother Mark Hawes, 

who founded the business in 2000, 

Anthony leads a team of 20 staff 

which includes another quantity 

surveyor, a registered architect, 

senior site managers, carpenters, 

hammer hands, apprentices, and an 

office manager. 

An extra crew of skilled contracting 

carpenters can be called 

upon when required. 

The business is a member of 

the Certified Builders Association 

of New Zealand, and Mark Hawes 

has been a Carpentry and Site 2 Licensed 

Building Practitioner since 

2008. 

All site managers are Licensed 

Building Practitioners. 

“Personal service is key in the 

way we work at Hawes, and we 

look after our team. Not only do 

we take great pride in the quality 

of their workmanship, we are also 

really proud of the positive attitude 

of our people,” says Mark. 

Alongside commercial and 

One of Hawes Building Solution’s large commercial building projects delivered at Tauriko. 

industrial buildings, the Hawes 

Building Solutions team is also 

known for their exceptional work 

on high-end residential builds. 

They have designed and delivered 

several spectacular new homes 

in the Bay of Plenty and Waikato, 

and they have worked on major 

home renovations and extensive 

leaky home remediations as well. 

Working closely with clients 

and their architects, the Hawes 

team can organise the entire building 

process, from drawing up the 

plans and dealing with all council 

procedures and consents, through 

to delivery. They are highly experienced, 

great to deal with, and passionate 

about what they do. 

For your next construction project 

at Tauriko or elsewhere in the 

region, either commercial or residential, 

call Hawes Building Solutions 

on 07 578 2414 or see them 

online at www.hawes.build. 

You will find their HQ on Glenlyon 

Avenue in Greerton. 

Hawes Building Solutions at work on a design 

and build project in the Tauriko Business Estate.




Kiwibank, genuinely helping Kiwis 

BANKING & FINANCE 

Kiwibank exists as a bank that genuinely helps Kiwis. This is what drew me 

to the bank 7 years ago, it was true then and its true now. Working with and 

supporting local businesses and playing a part in making a difference to the 

country I love are the things that get me going day in and day out. Being able to 

do that in the beautiful Bay of Plenty, and especially in the rapidly growing city of 

Tauranga is actually a genuine privilege. 

In the current environment, businesses 

are faced with a number of 

challenges, uncertainty being one 

of them. 

At a time like this having a bank 

and banker who is available to talk 

is a real comfort and I’m finding that 

just being accessible for even simple 

conversations goes a long way 

to providing confidence for moving 

ahead. 

There’s real opportunities out 

there, and working alongside clients 

to make these a reality where possible 

can be a real positive experience. 

New Zealand has a stable economy 

and a history of weathering 

global financial challenges well. Our 

central bank and government are 

doing what they can to minimise the 

economic impact for Kiwis, and the 

New Zealand public has responded 

responsibly to the lockdown. 

Here at Kiwibank we’re playing 

our part too. We know small and medium 

businesses are the backbone of 

the New Zealand economy. We are 

seeing right now that Kiwis really 

are buying local, and that includes 

banking local. 

We know in this current environment 

cashflow is an issue for 

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you need to approach your 

own bank). 

If you need assistance, we suggest 

you visit our website in the first 

instance or call your relationship 

manager. 

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Probably for the best, these days 

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through coaching. 

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have thrown myself into coaching 

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iLine Construction – 

Continued growth in 

construction sector 

The impact of 2020 across the construction industry has undoubtedly been 

wide-ranging and disruptive for many. Despite the disturbances this year has 

seen, we believe that opportunities continue to exist during times of adversity; 

with our committed and anticipated future workload demonstrating exactly that. 

Drone footage of industrial 

units under construction at 

159 Matakokiri Drive, Tauriko 

CONSTRUCTION 

Operating across the Bay of 

Plenty, Rotorua, Waikato 

and Auckland, we have seen 

distinct growth within the Tauriko 

Business Estate, where we have 

been involved in the construction 

of a number of purpose-built Design 

and Build projects both pre 

and post lockdown. 

We are fortunate to have existing 

relationships with a number 

of local developers, thanks to our 

solid reputation and long-standing 

presence in the region, which 

has ensured considerable forward 

workload across the ever-expanding 

Tauriko landscape. 

Our current activity in Tauriko 

includes an industrial unit development 

comprising three generous 

sized office/warehouses on Matakokiri 

Drive for developers Vista 

Belle Limited and a purpose-built 

industrial facility for Raeden Group 

on Taitimu Street. 

Also situated on Taitimu Street 

are two further Tauriko developments, 

recently added to the iLine 

portfolio – An industrial building 

for OJI Fibre Solutions and a 

large-scale kiwifruit coolstore extension 

for Mount Pack and Cool 

(MPAC) both completed to programme, 

despite interruptions from 

Covid-19. 

We’re seeing a high-level of 

activity and increased demand for 

custom-designed commercial properties 

in the area, which is a reflection 

on Tauriko’s accessibility and 

its capacity for continued growth. 

It is fast becoming a central hub 

for both local and national industry 

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growth. 

iLine’s ability to innovate and 

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over the past six months. 

We have a strong team of construction 

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the complexities of commercial 

construction and have extensive 

experience within the Design and 

Build sector. 

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our clients’ ideas to life and 

enjoy the process of delivering 

OJI Fibre Logistics’ purpose-built facility on Taitimu St, Tauriko 

cost-effectiveness and quality on 

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detailed and built with 

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in mind. 

Construction is an interesting 

industry right now, but we believe 

that if managed well, there is a 

unique opportunity for our sector to 

help lead the way in New Zealand’s 

economic recovery. 

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next construction project please 

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Rise of the Franchisee Entrepreneur 

I remember my year 11 economics class and the subject of 

entrepreneurship; it was described as being “hard to define and 

even harder to encourage”. It sounded elusive and counter to the 

field of economics where we generally like to be able to define our 

parameters for everything we study. 

How do we define entrepreneurship 

and what 

is its relationship with 

franchising? Let’s start with 

returning to the definition. It 

turns out my year 11 class was 

not wrong. Wikipedia allocates 

nearly 250 words to a definition 

which includes: 

• Entrepreneurship is the creation 

or extraction of value. 

• Entrepreneurship is the process 

of designing, launching 

and running a new business, 

often a small business. 

• Entrepreneurship is the capacity 

and willingness to 

develop, organise and manage 

a business venture along 

with any of its risks to make 

a profit. 

• The people who create these 

businesses are often referred 

to as entrepreneurs. 

I am going to summarise 

and define entrepreneurship as 

a willingness to, or process of 

taking on commercial risk, developing 

and managing a business 

with a view of creating 

value, profit or return. 

The misperception 

that franchising stifles 

entrepreneurship 

We have conversations every 

day with people who want to 

start and grow their own businesses. 

They want to take a 

measured risk, invest time 

and money with a view of 

controlling their future and of 

course, make a return. Without 

perhaps saying it themselves, 

they want to be entrepreneurs. 

Those that have already decided 

that franchising is their 

route we call franchisee entrepreneurs. 

The statistics overwhelmingly 

demonstrate franchisee 

entrepreneurs are more 

successful. 

Some budding entrepreneurs 

however have a misconception 

that franchising 

will stifle their entrepreneurial 

aspirations. I believe this 

could not be further from the 

truth, and invariably we have 

a discussion around recurring 

themes: 

I want to own my own 

business, not someone 

else’s 

Nearly every franchise brochure 

or explanation that I 

have seen over 20 years starts 

with something similar to “be 

in business for yourself, not 

by yourself”. This is true, 

franchisees find – whether directly 

or through borrowings 

the business themselves, and 

the risks and rewards sit solely 

with the business owner, the 

franchisee entrepreneur. It is 

their business - it is not an outlet 

or subbranch of the franchisor’s 

business. 

I want something I can 

develop, control and 

influence 

That is not solely, but it is ultimately 

in the hands of the franchisee 

entrepreneur. If it is a 

start-up or greenfield franchise 

business, they obviously need 

to develop and grow the business. 

If buying an established 

franchised business, there is 

always room to develop, refine 

and do better. And the 

best part about franchising is it 

provides the road map and the 

benchmarking against which 

success can be measured. 

From over 20 years of research 

the Franchise Relationship 

Institute has established 

that one factor accounts of 

approximately 40 percent of 

the success (or otherwise) of 

a franchised business. It is 

not the brand, not the location 

(though both are critical), it is 

the franchisee. 

I don’t want to be told 

what to sell and I don’t 

want to be stifled 

Firstly, here is the wake up, 

“someone” is going to tell you 

FRANCHISING 

> BY NATHAN BONNEY 

Nathan Bonney is a director of Iridium Partners. He can be 

reached at nathan@iridium.net.nz or 0275-393-022 

what you should be selling. 

That “someone” is the “market” 

– if the market does not 

want it, you won’t sell it. And 

why would you not want the 

collective experience, support 

and guidance of a franchise 

system to assist you with what 

you should be selling? 

We also often hear people 

say they don’t want their ideas 

or innovation stifled. Good 

franchise systems do not stifle 

innovation, they have the ability 

to develop, test and roll out 

innovation, often generated 

by franchisees. Need we say 

more than Big Mac – invented 

by a franchisee, now the greatest 

selling burger on earth. 

I don’t want to follow 

rules 

Let’s face it, we have rules in 

business – we must pay taxes, 

we must follow an extraordinary 

number of legislative 

requirements and we must 

perhaps most importantly, 

do the things, and follow the 

rules that will create profitable 

businesses. 

Franchise systems develop 

processes and parameters, 

“rules” because they work. 

Some are designed to make 

sure the franchisee is able 

to stay within the legislative 

playing field. Whilst others are 

definitely to ensure compliance 

within a franchise system. 

To quote one of my former 

franchisor managing directors: 

“The franchise agreement and 

parameters are designed to 

keep the good things in and the 

bad things out.” 

There is one statement that 

does separate the entrepreneur 

from the franchisee entrepreneur 

– I want to create or develop 

my own “thing”. 

These super brave people 

are politely called pioneers. I 

believe there is often a confusion 

between pioneering and 

entrepreneurship and while 

they are not mutually exclusive, 

they are not the same. 

You do not need to invent, 

or revolutionise anything to 

be an entrepreneur. If you 

do want to be a pioneer, then 

franchising is probably not for 

you and we wish you the best 

of luck. But remember that 

statistically, the franchisee entrepreneur 

is more likely to be 

successful. 

New ways of working for Kiwi 

SMEs reveal potential security gaps 

ADVERTORIAL 

New research by 2degrees has revealed New Zealand’s small business owners 

are taking a new approach to work. This comes as Kiwis navigate their way 

through an unpredictable year, which has seen the country move in and out of 

lockdown in the fight against Covid-19. 

The 2degrees Shaping Business 

Study, which surveyed 

more than 1,000 small and 

medium-sized business owners and 

decision-makers, found that more 

than half (58%) have changed their 

approach to work since the Covid- 

19 pandemic reached our shores. 

The lockdown earlier in the year 

thrust many small businesses into 

an unknown territory, however the 

new research shows that, second 

time round, businesses were much 

better prepared for the switch to 

Levels 3 and 2. 

This year has seen one of the 

biggest changes to the way we work 

since the Industrial Revolution. 

With this, has come a significant 

shift to a more mobile workforce. 

Andrew Fairgray, Chief Business 

Officer at 2degrees, says business 

owners and decision-makers 

have done a great job in establishing 

what works best for them 

and their people, while grappling 

with the challenges of the current 

circumstances. 

“For some, working from home 

permanently is a better option, 

others are offering their employees 

more mobility around working 

hours or rotational days to work 

from home – either way it gives 

Kiwis reassurance and greater confidence 

in knowing they can work 

from home when necessary. 

“Part of that comes down to having 

the right tools to do so, like reliable, 

secure mobile and broadband 

connections.” says Fairgray. 

With an estimated over 60% of 

employees in New Zealand now 

working from home on a regular 

basis, Kiwi businesses need to be 

thinking about security more than 

ever before. 

According to the study, under 

half of SME decision makers currently 

did not have any current data 

security resource. Sole traders were 

significantly more likely to state 

that they currently have no security 

resource in place (46%) compared 

to employing businesses (27%). 

While there are a variety of different 

risks, home broadband security 

is believed to be the biggest 

online risk for nearly one quarter of 

SME decision makers. Nearly onethird 

stated they didn’t know what 

the biggest online risk was to their 

business, highlighting the need for 

businesses to really take a good 

look at security options when it 

comes to their employees working 

from home. 

So, what should business owners 

do? Start simply: identify your 

risks and research your options. 

Some businesses will be more at 

risk than others – those dealing 

with sensitive information every 

day such as financial services for 

example. 

A great place to start is with 

2degrees Work from Home Fibre – 

a secure, Fibre connection to keep 

businesses humming seamlessly 

when their employees are working 

at home. This new product delivers 

business grade broadband through a 

dedicated Fibre connection to employees’ 

homes. Work from Home 

Fibre does what it says on the tin 

– it’s fast and offers the capacity 

businesses need. 

Plus, web-filtering is part of the 

package. So you have the option to 

switch on the web-filtering security 

add-on – a service that enables you 

to block sites known for phishing, 

malware and other security threats 

to work laptops or computers – for 

free, and you can also choose to 

block streaming sites. 

Upload speeds are up to 5X faster 

compared to their home broadband 

Standard Fibre 100 Plan – super 

important for things like video conferencing. 

The 2degrees Shaping 

Business Study showed that 40% 

of respondents found video conferencing 

the most important tool to 

stay connected to their team during 

lockdown, so making sure it works 

well is key when staff are working 

at home. 

So, give the guys at 2degrees a 

call or visit 2degrees.nz/business to 

start down the right path to ensuring 

your critical business information 

is secure even when staff are 

working from home.


CONNECTING 

BUYERS AND 

SELLERS OF 

QUALITY 

BUSINESSES 

First on the scene 

Photos from the Rotorua Women in Business networking meet-up at 

Volcanic Hills Wine Tasting Rooms. 

Photos/ Nikeey Silwal, Rotorua Chamber of Commerce 

When is the right time to sell 

your business? Right now. 

At TABAK, we promise to guide 

you through the sales process 

with focus, integrity and 

complete confidentiality. 

1 

1 Stacey Blackie, Jo Holmes and Lou Baddiley (Rotorua Economic Development), Karen Tasker, Quest Rotorua, Michelle 

Cutelli, Michelle Cutelli Photography, and Eloise Roxburgh, Rotorua Canopy Tours. 4 Tiana Hodge, Martyn Evans Art, with 

Debbie Gow and Julie Bell, DANA. 

2 

FOCUS • INTEGRITY 

CONFIDENTIALITY 

3 

3 Lucy Vala-Blackmore, Nicola Brazendale, Victoria Thompson, Sophie Law and, Melissa Chester, Holland Beckett Law. 

2 Nadia Christiansen, McDowells Real Estate, Abbie Proudley, BNZ, Lisa Pauling, Rotorua Hospice, Robyn Forbes and Sara 

Kenny, Property Inspect and Geraldine Jaques, Integrated Systems Design. 

4 

WHY TABAK 

INDUSTRY EXPERIENCE 

REALISTIC APPRAISALS 

TEAM APPROACH 

5 

5 Kim Hodge, Abbie Proudley, Theresa Mason, Jenny O’Connell and Victoria Richards, BNZ. 6 Larissa Park, Volcanic Hills 

Winery and Natalie Bridges, Blink PR. 

Photos from the 

launch of Dwayne 

Morgan’s new 

offices for Special 

Programs Security. 

Photos/ Pete Luxford 

Photography 

1 

6 

PRE-QUALIFIED BUYERS 

147 Cameron Road 

p. 07 578 6329 

e. tauranga@tabak.co.nz 

w. tabak.co.nz 

P5177Y 

2 

3 4 

1 Mark Irving, Priority One, Rebekah Webby, Webby and Associates Law, Rachael Adams, Adams Law and Renee Harley, 

Webby and Associates Law. 2 Dwayne Morgan, Special Programs Security, Tauranga. 3 Lynn and Brendon Bradley, Bayleys 

Tauranga, Mark Irving (Priority One), David Lathan (Lathan and Associates Accountants). 4 Mayor Tenby Powell.


Positives around a flexible 

and contingent workforce 

A large portion of our workforce is working from home and the business environment this 

year has lent itself towards businesses being required to have a more flexible approach to 

employment than ever before. 

Work-life balance and 

flexibility have definitely 

been key tools 

within the employment realm 

over the past couple of years. 

However, in 2020 it’s become 

a more essential tool for 

business survival. 

The reality is that this year 

and beyond, your workforce 

needs to be flexible and reactive 

for optimal profits and 

success to be achieved in the 

competitive and ever-changing 

marketplace we are experiencing 

within New Zealand now. 

The most surprising fact 

to most people might be just 

how widely used temporary – 

or contingent – employment 

is utilised across such a wide 

range of industries and fields, 

from medical to creative services, 

project management, 

human resources, technical and 

trade-related roles. 

There really are no industries 

with a barrier to temporary 

employment. 

There is this misconception 

that temp employees tend to 

be such typical employees as 

receptionists or administrators. 

However, a temp can be 

as qualified and skilled as 

you require – they come from 

every industry and profession 

– skilled, degree qualified, 

registered. 

Many are highly qualified 

and skilled, adding value 

through their ability to slip into 

a new environment, team and 

culture with ease. 

Candidates choose to engage 

in temp work for all 

kinds of reasons, whether it is 

because they have just moved 

to the region, or enjoy the freedom 

of knowing they are not 

tied down to a permanent role. 

Many enjoy the variety and 

flexibility or for pure lifestyle 

reasons. 

Temporary workers can 

often be the best employees 

because they get to have a 

HUMAN RESOURCES 

> BY KELLIE HAMLETT 

Kellie Hamlett is Director and Recruitment & HR Specialist, Talent 

ID Recruitment Ltd. She can be contacted on kellie@talentid.co.nz 

large exposure to many different 

industries and workplaces, 

systems, and processes. They 

also come with the flexibility 

to work around your individual 

work-load requirements, and 

can be on-call on an ‘as and 

when’ basis. 

Temp employees are being 

used by both growing companies 

and more established 

businesses to jump over the 

skills gap and address needs 

head on. And at present here in 

New Zealand, including in the 

regions, we have quite a pool 

of talent available. 

Having a temporary workforce 

can be hugely beneficial 

in terms of keeping on top 

of market fluctuations for a 

business. 

Contingent workers, in a 

sense, are “on-demand” talent, 

the “Netflix” of the employment 

world if you like. 

They are not full-time employees 

of a company and once 

their project is finished, the 

contract has ended. 

To label them mere temps, 

however, discounts the full 

scope, hi-tech nature and complexity 

of today’s contingent or 

“on-demand” workforce. 

Utilising a contingent workforce 

within the relatively volatile 

business environment we 

are now experiencing under 

Covid-19 is a smart, lean way 

to run your business, whilst 

ensuring that the needs of your 

customers are met, a business 

as usual approach is the focus, 

and employment overheads are 

contained or reduced. 

Flexible future for Shared Workspaces 

The trials and tribulations of the past year have shown many 

businesses the benefits of remote working. But remote working is 

not going to completely replace traditional work in an office building, 

and many are starting to recognise the benefits that having a flexible 

workspace can have in boosting productivity, said Tony Snow, 

founder and director at Shared Workspaces. 


Better known as the head 

of IT company Stratus 

Blue and BOP Business 

News’ Tech Talk columnist, 

Snow took over the lease late 

last year of the Smart Business 

Centre in Chapel Street, 

formerly managed by anchor 

tenant the Tauranga Chamber 

of Commerce. 

“Shared Workspaces aim to 

have multiple locations with 

the Chapel Street location 

being renamed to Commerce 

House shortly, and the Beach 

House in Parton Road, Papamoa 

becoming available in 

November 2021,” said Snow, 

adding that other locations are 

being worked on. 

Flexible working is a way 

of working that provides a productive 

and collaborative environment 

that has been created 

without traditional corporate 

constraints on what is thought 

to be an “office” environment, 

he said, offering flexible memberships 

to suit a wide range of 

needs. 

Angeline Williams, member 

and facility manager at 

Shared Workspaces, said: 

“The beauty of flexible working 

is that you can have your 

traditional workspaces such as 

in-office building or a home 

office, but also have a secondary 

space where you can 

hire equipment, ideas, and 

knowledge.” 

Some studies have shown 

that a mix of working environments 

can lead to more 

productive use of time. Studies 

from the US indicated remote 

working could lead to a 13 

per cent increase. On average, 

people that work 40 hours per 

week are only truly productive 

The beauty of flexible working is that you 

can have your traditional workspaces 

such as in-office building or a home 

office, but also have a secondary space 

where you can hire equipment, ideas, 

and knowledge.” – Angeline Williams 

for 23 hours (three days) in an 

office environment and just 

above 15 hours (two days) in a 

home environment, according 

to one study. 

Maximising productivity 

Flexible working aims to 

maximise productivity, said 

Williams. Utilising a mix of 

both remote working and office-based 

work, or remote 

working in an office, can help 

people get more out of your 

working week. 

Changing up your routine 

allows for new ideas and 

fresh ways of thinking that you 

might not have considered before, 

she said. 

Matt Cowley, chief executive 

of the Tauranga Chamber 

of Commerce, said the board 

made a decision at the time 

he was hired to focus all of 

its resources on supporting 

members rather than managing 

the Smart Business Centre 

tenancy. 

“The board are saying it 

is probably the chamber’s 

best decision, especially with 

Covid-19,” said Cowell. “It’s 

enabled me to spend 100 percent 

of my time on our business 

and operations rather than 

dealing with tenancies and rent 

negotiations.” 

Snow said that coming out 

Angeline Williams: flexible 

memberships to suit a wide 

range of needs. Photo/Supplied. 

of lockdown, many people 

were still working from home, 

and flexible working was a 

great way to ease back into 

an office environment and get 

back to meeting people. 

“With flexible working, 

you can work close to home, 

not just from home,” added 

Williams. 

Having somewhere that 

understands the value of having 

a space of diverse thinkers 

and builds a community of individuals 

and businesses that 

work in different industries, 

that have diverse backgrounds 

and want to share knowledge, 

experience and ideas can help 

business and people flourish 

and be productive. 

“We’re are open to anyone 

working on anything, and 

we’re darn proud of it,” said 

Snow. “We count on our diversity 

to give members unique 

opportunities to meet people 

who they can collaborate with. 

People from various walks of 

life can collide in the most 

amazing ways every single 

day.” 

The business offers flexible 

terms and tailored packages to 

meet all needs. That includes 

people expanding their business, 

needing a project space, 

or meeting or training room, or 

desks or offices to rent. 

Shared Workspaces is also 

giving away a three month 

free meeting room hire to the 

best suggestions for naming 

their new meeting rooms, and 

also will be giving away one 

week of desk and work space 

membership. 

See www.shared.nz for 

details.


Honesty the best 

policy for staff 

communications 

The year ahead will be one of the most uncertain for New Zealand 

businesses. The world continues to grapple with the impacts of 

Covid-19 and many directors will be wondering how their businesses 

can survive the economic slowdown and the uncertainty that 

changes in Government Covid-19 Alert Level restrictions can bring. 

While some of us are 

getting by okay, others 

are barely holding 

on. Many workers fear 

losing their jobs and anxiety 

levels will be high in many 

workplaces. 

Mortgage payments will be 

top of mind for many of them, 

as they question how they will 

support their families if their 

job disappears. 

At a time like this, it is more 

important than ever for managers 

to engage effectively with 

staff and contractors. 

Do it right and you can keep 

motivation levels high and productivity 

strong. Get it wrong 

and you can expect a staff apathy 

and a growing number 

jumping ship. 

Keep the information 

flowing 

When times are tough some 

business owners and managers 

go into their shell. It’s no 

fun sharing a difficult message 

with staff and some people 

tend to react by saying little, or 

nothing at all. 

This is a big mistake. Just 

because you’re silent doesn’t 

mean staff will be, and more 

often than not speculation and 

rumour are worse than the 

truth. 

Informing staff shows you 

care and helps to build trust. It 

allows you to share the steps 

you are taking to overcome 

the challenges the business 

faces and demonstrates to staff 

that there won’t be any surprises. 

Things may not turn 

out perfectly, but you’re all in 

it together and they will know 

where they stand throughout 

the process. 

Keeping staff informed 

and engaged is also critical 

for team morale and culture. 

If everyone knows where you 

are planning to take the business, 

and what the strategy is 

to get through the hard times, 

they are more likely to work together 

and put their energy into 

the right areas. 

Much more than a courtesy, 

good communication with 

staff can provide productivity 

There are few things more damaging to 

trust than a staff member hearing about 

a major change in their own business 

from a client who has been informed 

first, or even worse – reading it in the 

local newspaper. 

and retention bonuses for your 

business. 

Tell staff first 

THE LAST WORD 

> BY JAMES HEFFIELD 

Director of Bay of Plenty marketing and PR consultancy Last 

Word. To find out more visit lastwordmedia.co.nz or email 

james@lastwordmedia.co.nz. 

Sometimes we are so eager to 

please our clients or to tell our 

story in the media that we forget 

to keep staff in the loop. 

This can be true for good 

news – such as announcing the 

launch of a new innovation – 

or bad, such as the closure of a 

regional office. 

It’s good practice to tell 

staff first, before announcing 

anything more widely. 

This can take the form of 

a briefing their managers, or 

even just a heads-up email before 

a communication to people 

outside your organisation 

is sent out. 

After all, there are few 

things more damaging to trust 

than a staff member hearing 

about a major change in their 

own business from a client 

who has been informed first, 

or even worse – reading it in 

the local newspaper. 

Be up front 

Over-spinning a message is 

another common mistake 

some businesses make when 

communicating neutral or bad 

news with staff. 

This may involve overemphasising 

the positive while 

avoiding any mention of the 

elephant in the room, or overusing 

buzzwords and business 

jargon such as “streamlining 

the business” or “right-sizing 

our teams” to communicate a 

restructure or impending job 

losses. 

It’s absolutely true that you 

should think carefully about 

what you communicate, the 

tone of your message, and how 

it’s delivered. But give your 

staff some credit and realise 

many of them will see through 

the spin. 

Honesty and up-front communication, 

with compassion, 

will be much better received 

than a message that beats 

around the bush or avoids an 

issue entirely. 

At Bayleys, we believe relationships are what businesses are built on and how they 

succeed. We understand that to maximise the return on your property you need: 

Professional property management 

A business partner that understands your views and goals 

Contact the Bayleys Commercial Property Management team today. 

Bayleys Commercial 

Property Management 

07 579 0609 

jan.cooney@bayleys.co.nz 

SUCCESS REALTY LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008 

ALTOGETHER BETTER 

Residential / Commercial / Rural / Property Services


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24 BAY OF PLENTY BUSINESS NEWS October/November 2020

October/November 2020 - Bay of Plenty Business News

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