FM FOR ISSUU

ISSUE NO.2 AUTUMN WINTER 2020/21

Facility

FMManagement

Inside this issue

ENERGY SERVICES • PROPERTY

TECHNICAL SERVICES • HEALTH AND SAFETY

CLEANING SERVICES • PROCUREMENT • TECHCHAT

04

Procurement

Head of Procurement

FM, James Kelly, talks us

through the challenges met

by COVID-19 and what

he believes the future of

Procurement looks like.

10

Property

Aramark Property discuss

how they were met with the

task of re-occupying buildings

and how facilities surveyors

have been paving the return

to work.

14

Cleaning Services

Showcasing the latest

cleaning technology in our

key sites. With insights from

industry experts, Diversey.

22

Health and Safety

We see how employee

welfare has been at the

forefront of the Health and

Safety team's operations.

28

Human Resources

HR Director, Jim O'Brien

discusses the importance of

workplace interaction and

how it enhances collaboration

and innovation.

32

Energy Services

We look into an Energy

Services project that helps

our clients achieve lower

emissions whilst increasing

savings. We also launch a

sustainability initiative Be

Well. Do Well.

42

Technical Services

Read about how our

Helpdesk team put their

Business Continuity Plan into

action to migitate remote

working risks.

46

Sales

We are delighted to

introduce our new Business

Development Director,

John Watson, to Aramark

Workplace Solutions.

50

Techchat

Aramark’s US Centre of

Excellence introduces

TechChat.

52

Frontline Services

We take the opportunity to

recognise the people who

have gone above and beyond

their normal duty over the

past few months.

2 | FM AUTUMN-WINTER 2020/21

LETTER FROM THE EDITOR

Colleagues...

This autumn sees the introduction

of the second edition of our Facilities

Management (FM) version of the Source

magazine. This edition will explore how

our teams across the business have

tackled the challenges associated with

COVID-19, and worked resiliently to

ensure that our colleagues, customers

and clients could continue, or remobilise

their operations, in a safe working

environment.

Within the magazine Head of FM

Procurement, James Kelly, talks us

through what Procurement teams can

be doing right now to optimise their

operations. James also tells us how

his team prevailed during a volatile,

uncertain time and what he believes the

future of FM Procurement will look like.

We are delighted to introduce Aramark’s

Property team into the magazine for the

first time. We see how the team were

tasked with re-occupying buildings, and

how FM surveyors paved the way for a

return to work.

It has been a challenging time for all

departments, but our Cleaning Services

team have been put under immense

pressure to ensure that all operating

workplaces have been kept to a safe,

high-quality standard, surpassing

Government guidelines. We discuss

the latest cleaning technologies being

implemented within our key sites.

We also caught up with the cleaning

industry experts, Diversey, who informs

us of how to put our customers’ and

employees’ minds at ease.

Other key topics within this edition

include; how our Health and Safety

team have put employee well-being

at the forefront of remobilisation, the

importance of connection and the

workplace, our latest Energy Services

carbon emissions project and the launch

of our sustainability initiative ‘Be Well.

Do Well.’.

We hope that you enjoy this edition

of the FM Source magazine and we

welcome all of your feedback.

Stephen Brennan

Supply Chain and Procurement Director,

Aramark Northern Europe

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The future of

Procurement

The outbreak of COVID-19 has

seen the global disruption of supply

chains, local communities and the

way in which companies operate.

Aramark’s Procurement team have been a

key player in sustaining business operations

by shifting its day-to-day processes whilst

meeting urgent demands for supplies. Head

of Procurement Facilities Management

(FM), James Kelly, gives us an insight into

how his team overcame the challenges of a

pandemic, what Procurement teams should

be doing right now and what he believes the

future of Procurement looks like.

JAMES KELLY,

Head of Procurement Facilities Management,



PROCUREMENT

It has been a busy couple

of months for Aramark

Northern Europe. How did

the FM Procurement team

overcome the challenges

met with COVID-19?

We took this uncertain and unexpected

time to focus in on how we could improve

our day-to-day operations and support our

clients and internal stakeholders. We viewed

this as an opportunity to strengthen our

current supplier relations to mitigate against

supply risks in the business.

A key focus for us was to understand and

anticipate what would be required from

the Aramark Procurement and Supply

Chain team in order to meet our clients’

requirements during such a volatile period.

We worked on optimising a supply plan

with our preferred local and international

suppliers, meeting the agreed stocks of

COVID-19 products, while also identifying

and bringing new innovations to the market.

What should

Procurement teams

be doing right now to

optimise their operations

in the current climate?

The past number of months has seen

all business areas adapt rapidly to a new

way of working. It has shown the need to

work as effectively as possible in order to

successfully plan for the months ahead.

Procurement has had to evolve and

change over a short period of time. Our

focus has shifted towards building a more

connected relationship with suppliers,

partners and customers. Now, more than

ever, Procurement teams should be honing

in on technological advancements to

optimise their operations, such as supplier

management tools.

We have adapted a supplier management

tool as a way of improving the

management of our FM suppliers from

a risk and compliance aspect. As a

Procurement leader, I think it is important

to work towards strengthening our supply

base, reassessing risk frameworks and

working alongside partners to overcome

challenges surrounding compliance and

liquidity.

And finally, what do you

believe the future of

Procurement will look like?

Due to a volatile marketplace,

Procurement teams will need to focus

on preserving their cash in a responsible

manner. My advice to our business is to

optimise working capital and liquidity

whilst using our preferred suppliers and

adopting a greater collaborative approach

to mitigate risk. Preserving cash will allow

the business to invest into future growth

strategies. Going forward, we should

ensure that we are ready to respond to any

further supply chain challenges by devising

a robust risk management strategy. This

strategy should be imbedded into every

step of Procurement from upfront sourcing

to payment execution. Forward planning

and contingency mapping are key aspects

to safeguard continuity of supply while

minimising inflation, especially in highdemand

and limited supply products.


Adapting Technology to Optimise

Procurement Operations

In an everchanging working environment

where technology is now at the forefront,

Supply Chain teams must adapt the

latest online systems and platforms to

manage and control their interactions and

relationships with suppliers. By doing so,

teams will experience a more effective

and sustainable business approach and

will have more time to focus on priorities.

For these reasons, Aramark’s Facilities

Management (FM) Procurement team

decided to introduce SIM Dojo to its

operations.

Supplier Information Management (SIM)

Dojo is a supplier management system

developed by Market Dojo. Using SIM

Dojo allows our FM Procurement team to

centralise the supplier sourcing activities

and to efficiently negotiate via e-Auctions

with flagship e-Sourcing products. The

SIM tool helps to optimise supplier

onboarding and makes the process as

effective as possible. This system assists the

Procurement team in avoiding challenges

that may arise due to poor supplier

governance as it stores relevant supplier

information on the one system and creates

approved supplier lists.

By implementing this new technology

in their operations, the Procurement

team can easily monitor the progress

of their teams and suppliers, whilst the

approved suppliers can be managed by

the automatic tracking of expiry dates

of documents and questionnaires. The

flexibility and self-service element of this

tool allows suppliers to use the platform

and reduces the internal workload, giving

the team more time to focus on growth

initiatives.


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Your Guide

to our

Professional

Services

Aramark Property has a dedicated

rent review, lease renewal,

valuation and advisory team

operating under the Professional

Services team banner.

The team operate nationwide offering a

full suite of advisory services to landlords,

tenants and commercial property owners.

The economy in Ireland, together with

the real estate market, entered 2020 in a

strong position. As we are all very much

aware, on the 27th of March Ireland was

forced into a state of ‘lockdown’.

With the majority of office employees

'working from home', on a full or part-time

basis for the forseeable future, forecasting

the economic impact of COVID-19 on

Ireland is challenging, as the situation

remains fluid.

As a result of the COVID-19 pandemic,

landlords and tenants of commercial

property and their respective advisors have

been reviewing their contractual lease

obligations.

While it is prudent for a tenant to engage

with their landlord to try and agree a

position due to COVID-19, ultimately a

tenant does not have an entitlement to

withhold rent or seek a rent reduction.

This has created a sense of frustration for

tenants, in particular, retail operators who

have been visibly impacted.

A prudent landlord should try and

engage, however, some landlords when

contacted may refuse to even respond

to communications. What is important

for the tenant to understand is the bigger

picture of how the mechanism of a lease

can work over the life of a commercial

tenancy and where future opportunities

may be possible.

DEIRDRE BONUS

Director of Professional Services,

Aramark Northern Europe.

MRICS, MSCSI RICS REGISTERED VALUER

bonus-deirdre@aramark.ie


PROPERTY

The Legal Position

Unless the lease provides for a scenario like COVID-19

(which is highly unlikely) a tenant does not have an

entitlement to withhold rent or seek a rent reduction.

An independent decision by the tenant to stop paying

rent (or pay less rent) would constitute a breach of

covenant.

The Contractual Obligation

The lease is the contract between both parties and,

failing the enactment of specific legislation altering

the relationship between landlords and tenants or

relieving either party from their lease obligations in

light of COVID-19, the provisions of the lease remain

in place.

What can Aramark

Property do for you?

Aramark Property offer a range of landlord and tenant

advisory services with a highly experienced team

who can guide you. They have a deep understanding

of current and emerging market conditions and can

therefore offer clients expert advice on the office, retail

and industrial market.

For more information contact: Aramark Property,

St. Stephens Green House, Earlsfort Terrace, Dublin 2

D02 PH42. Tel: (01)871 5400


Facilities

Management

Surveyors Paving

the Way for a

Return to Work.

AODHÁN KING

Divisional Director Building Consultancy,


As we all know, the past number of

months has fundamentally changed

how workplaces are occupied and

how spaces are used – especially

since lockdown measures were

introduced.

Like many Facilities Management

companies, there was an immediate

balance between the health and safety

protocols required for essential workplaces

that would remain open, and the security

and safety needs of those that were forced

to shut overnight. Thankfully, by putting

people at the core of both approaches,

Aramark Facilities Management were

able to take care of employees, clients and

properties whilst facing the challenge of

their businesses re-opening.

The widespread closure of workplaces,

schools, universities and childcare facilities

had defined a new challenge for Facilities

Management alongside Aramark’s Property

team. As Aramark Property prepared to reoccupy

the buildings that were so speedily

vacated in March, Facilities Managers were

uniquely placed to design comprehensive

solutions to the key challenges of reoccupation

in the short term and in

the longer term, while also taking into

consideration the cultural change towards

flexible working and working from home.

Keeping property

operational

At the beginning of the lockdown, the

focus of Facilities and Property Managers,

in tandem with their Technical Advisors,

was on devising low-occupancy and

vacant buildings procedures around

securing property, reducing the risk of

flooding, fire safety, power, water, heating,

ventilation and air conditioning systems

and safety, right through to managing a

building shutdown. While this task may

have traditionally been seen as turning

off the lights and locking the doors, the

actions taken at this time were critical

to keep properties operational, both for

tenant’s security and in order to maintain

secure internet and server access for those

employees now working from home.

On one particular site managed by

Aramark Property, the team’s strategy

included a full review of the Planned

Preventative Maintenance schedule, and a

comprehensive energy saving audit. From

identifying and modifying items such as

the regular running of air handling units,

or draining and shutdown of fountains

and charging down of systems, this

active management saved in the order of

€40,000 to €50,000 in energy costs during

the first two months alone

(a saving of 20% over the normal outgoing

for this time of year). With so much

uncertainty surrounding the past couple

of months, this phase also had to include

procedures and processes to prepare for

any reoccurrence of lockdown restrictions.

Nothing was taken for granted.

Return to the workplace

- planning and

operational change

As a pivotal support to business owners

and leaders, Facilities Management

teams have been busy preparing for reoccupancy,

with detailed risk assessments,

space planning, return to work strategies

and on-site solutions being re-imagined.

Given the variety of property management

undertaken by Aramark, including over

30 shopping centres and retail parks and

5,000 plus residential units, they have

leveraged their multi-faceted experience to

inform their office re-occupation strategies

– both as a Property Manager and Facilities

Management provider. By understanding

the individual needs of different industries

and sectors, while also ensuring compliance

to broad government guidance, Aramark

Property have ensured that every client’s

property is compliant and safe for their

specific return to work needs.


PROPERTY

In many properties, the space required

by social distancing will mean that a

full complement return to work may

not be possible and many of Aramark

Property’s clients are having to consider

a wide variety of occupancy demands for

the near future – whether government

or employee requested. Despite prior

policies, the forced adaption to COVID-19

lockdown terms has led business leaders,

many of who may have been less willing to

accommodate remote working in the past,

now finding themselves having to consider

this operational change.

The impact of change on

Facilities Management

Facilities will need to react quickly

and effectively to the changing needs.

Interestingly, Aramark Property do not

foresee less space being required. But the

team do see better space being created.

The expectation is that quiet, internally

focused work will be done at home

while more space can be created in the

office to form collaboration areas where

staff can interact. Offices, it seems, will

become an inherently ‘social’ space, where

teams can work together, and in-person

meetings can be facilitated and catered

for. Facilities, then, will provide the physical

infrastructure and technology, bringing

together those working on-site and those

working at home.

Technology will also be a key feature of our

role outside of ‘traditional’ office spaces.

Decreasing expenditure, and increasing

strain, on public transport is leading to

increased independent travel by car,

bicycle, motorbike and walking.

With the push towards electric vehicles,

parking plans are being reviewed to

rationalise existing parking and to

accommodate electric vehicle charging.

Monitored, easy to maintain and secure

bicycle parking and enhanced waiting

areas for visitors, in the shared and

common areas of properties, are also

being developed.

Moving with

emerging trends

Aramark Property have proven to be

unsung heroes in keeping properties

secure and operational throughout this

crisis. This has both reduced cost by

managing utility costs and has reduced

the potential risk from buildings not

being maintained – potentially failing

inspections, or worse, creating a health risk

to occupants on re-occupation.

Risks acknowledged; superb work has

been done across the industry. There

is no doubt that the future is bright for

Facilities Management, regardless of the

emerging trends. By supporting clients

with clear plans and costed solutions to

engage with the reality of re-occupation,

the technological infrastructure to meet

changing demands, and showing a clear

understanding of the new vision for office

working, Aramark Property will remain

a critical solution to the diverse range of

industries, sectors and clients that they

represent.


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Where Cleaning

meets Technology in

Ensuring a Safe Space

In a world where Cleaning

Services are now more important

than ever, the focus of the team

has been to implement advanced

technology in their cleaning

procedures, which has shown to

increase the overall consistency

and efficiency of their services.

The Cleaning Services team have been at

the forefront of integrating new, innovative

solutions to the business and these

solutions have been made available to all

key operating sites.

Diversey’s VeriClean System has been

rolled out to the business which includes

a fluorescent marking spray and UV black

light alongside an auditing system. When

used together, these clever solutions

offer a measurable method of assessing

cleanliness in any environment on almost

any hard surface. The fluorescent ink

system is the most cost-effective model

and its immediate results are designed

to improve cleaning outcomes and

reduce the risk of the environment in the

transmission of Healthcare Associated

Infections (HAIs).

The VeriClean System is specifically

designed for the Healthcare business

and Diversey have found that there is a

clear link between patient satisfaction

levels and the perceived cleanliness of the

healthcare facility that they are in. The

main aim of implementing VeriClean

across all of Aramark's key sites is to

optimise its Cleaning Services by adopting

best-in-class solutions and maintaining the

consistent, high-level cleaning performace

that is already implemented in Aramark's

Healthcare sites.

So, how does it work?

Conducting a VeriClean audit consists of

four simple steps: Spray, Clean, Audit and

Enter. Prior to cleaning an area, an auditor

will spray a given area with the fluorescent

marking spray. After this is complete,

members of Aramark’s Cleaning Services


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team will begin their cleaning process.

After they have finished, the auditor will

examine the areas using the UV black light

to check for the removal of the marking

spray. If the black light does not pick up

the marking spray, then the area is clean

and safe to use. If the black light does pick

up any particles of the marking spray, then

this area is still deemed contaminated and

should not be used. To finish this process,

the auditor will insert all of the data from

their audit into the app, these reports

can be used to continuously improve the

standard of Aramark’s cleaning services

and disinfection procedures whilst

reducing the risk of transmitting HAIs.

Always ensuring a

clean, safe working

environment

Aramark Cleaning Services work with

leading industry cleaning, chemical, and

technology manufacturers to ensure

that they are developing innovative,

contemporary cleaning programmes

and processes to implement throughout

the wider business. These programmes

involve the training of staff in sanitisation

techniques and products and using

registered disinfectants that meet the

guidelines for cleaning high-touch surfaces.

The Cleaning Services team in Ireland have

been able to meet the Return to Work

Safely Protocol issued by the Government

by using a programme that they already

had in place across all workplaces -

SpaceCareQL+ Ireland. This programme

incorporates increased cleaning

procedures, certified trained staff, and

additional disinfectant products to address

the cleaning challenges and expectations

of today’s new working environment.

By introducing new cleaning technology

and incrementally improving their

standard cleaning procedures, Aramark

Cleaning Services strive to make their

clients' and Aramark employees’ working

environments a clean and safe one to be in,

putting their minds at ease.


Contact: info@keyhygiene.ie

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softeners.

Available for touchless and manual

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Based on Diversey’s patented Accelerated Hydrogen Peroxide technology Oxivir is a one step cleaner disinfectant with broad

spectrum efficacy for use on all non porous surfaces.

Excellent cleaning performance, including descaling and limescale reduction.

Bactericidal, virucidal, fungicidal and yeasticidal

For more information on Diversey products contact: George Skipper +44 (0) 7967 694163 george.skipper@diversey.com

* 1% 1 minute, dirty conditions. Against enveloped viruses including SARS-coV-2 Coronavirus ***3ml, 30 seconds. Against enveloped viruses including SARS-coV-2 Coronavirus

**3ml, 30 seconds. Against enveloped viruses including SARS-coV-2 Coronavirus **** 3.5%, 2 minutes, clean conditions. Against enveloped viruses including SARS-coV-2 Coronavirus

* The hummingbird and wing shape logo is a trademark of Diversey, Inc. © 2020 Diversey, Inc. All Rights Reserved. 85941 en 7/20

Shaping the

Future of Cleaning

The past number of months

have shown us that Cleaning

Services are now more important

than ever to our customers and

employees and must be executed

to a high standard.

We caught up with global

manufacturer and industry experts,

Diversey, to understand how the future

of cleaning has changed and what tips

they could give us to put our employees

and customers at ease.

Here’s what the Experts had to say

The coronavirus pandemic has brought

about a new standard of clean for

facility hygiene. Suppliers, such as

ourselves, have had to adapt quickly

and learn to be agile to meet the needs

of our customers and the changing

environment. As the world recovers,

our customers have had to learn fast

and adapt to a new way of working

to ensure their clients feel safe and

secure to return to some semblance of

normality; it has been a quick learning

curve for us all.

An unusually high demand for cleaning

and disinfecting materials placed an

immediate and immense strain on

supply chains across the world, creating

challenges that Diversey were eager

to overcome and meet. This resulted

in our commercialisation processes

and supply chain becoming more agile

and our portfolio of products and

equipment increasing dramatically to

meet our customers' needs.

Cleaning and disinfecting

come to the forefront

Before the pandemic, cleaning was

necessary, but wasn’t always viewed as

essential for saving lives. Now faced with

a highly contagious virus, businesses

are scrambling to adjust to a new

standard of hygiene. For example, some

retailers and foodservice organisations

announced they would clean and/or

disinfect certain frequently touched

surfaces every 30 minutes, while others

implemented occupancy limits or

shifted entirely to outdoor pick-up and

delivery rather than allowing customers

indoors.

As more businesses reopen and

encourage people to visit their facilities,

a clear and different approach to

cleanliness is required. Gone are the

days of “good enough” and simply

cleaning for appearance. Employees and

customers now demand more.

Facilities Implement Different

Technology and Tools

When pandemics occur, organisations

are under pressure to show that they

are doing something different to protect

their customers and employees. But

different does not always mean the

new method is better. For example,

one Hong Kong airport is testing fullbody

disinfection booths at entrances.

However, spraying disinfectant on hands

and skin will do nothing to prevent the

virus from entering the building and

may cause health issues.

Electrostatic sprayers (ESS) are also in

high demand from organisations that

want to apply disinfectant to a large

area at once. Some companies are

testing this equipment to clean quickly.

However, the reality is that many people

are not properly disinfecting when

using an ESS or are creating additional

health risks for staff so companies

should ensure that adequate training is

provided to prevent this.

Cleaning in a New World

This pandemic has created widespread

awareness about the role of cleaning

in preventing the spread of infections.

At a time when people are fearful to

enter facilities and interact with others

in close quarters, businesses must adopt

new methods of cleaning. The visible

process of cleaning instils confidence

while removing invisible pathogens.

Implementing Diversey’s top tips

will demonstrate to customers and

employees that their health and safety is

a top priority.


CLEANING

Putting everyone at ease

Diversey’s top tips for making customers

and employees feel safer:

1. Provide alcohol-based hand

rub – While handwashing typically

occurs within restrooms, facilities

can promote hand hygiene

throughout a facility by installing

hand sanitiser dispensers.

2. Use hospital-grade

disinfectants – Choose

disinfectants that are safe for

workers and approved by the

Environmental Protection Agency

(EPA) for use against SARS-CoV-2.

Look for disinfectants that have

short contact times to ensure

germs are killed.

3. Make cleaning more visible

– Cleaning while customers

are present demonstrates an

organisation’s commitment to

cleanliness and safety. While the

practice of day cleaning is not

new, it is more prevalent now

that businesses are cleaning

more frequently. Make sure that

employees use the proper cleaning

processes, as facility occupants

will be even more vigilant about

observing cleaning and disinfecting.

4. Give guests control over

disinfecting – Making disinfecting

wipes readily available provides

employees and customers with

an even greater sense that your

organisation is doing its best to

keep people healthy. Install stations

in areas where people can have

control over the cleanliness of the

items they touch.

5. Communicate cleaning efforts

– Customers and employees want

to feel safe. Develop a thorough

internal communications plan,

notifying workers of new cleaning

measures. Educate customers on

your disinfecting strategies. Do so

using e-newsletters, social media

updates and signage.


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PROTECTION REQUIREMENTS

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HEALTH AND SAFETY

Employee Welfare

at the Forefront of

Remobilisation

The past number of months

have seen Aramark’s Health and

Safety team working extremely

hard to plan for the new working

environment that we have been

faced with returning to the office.

These plans included assessing the

reduction of the number of people in

buildings at any one time by introducing

shift patterns, staggered working hours

and the rotation of different working

groups. Throughout the unprecedented

period, the Health and Safety team used

their time to build their own COVID-19

Safety Management System. This system

included bespoke training programmes,

procedures, guidance and materials which

helped Aramark’s operational teams to

implement and execute best practices.

However, the Health and Safety team

realised throughout this time that for

Aramark, returning to work was about so

much more than just implementing safety

procedures, it was also about Aramark’s

employees’ welfare. Employee welfare has

been at the forefront of all of the Health

and Safety team’s remobilisation plans, as

employee and customer well-being is not

just about the physical risk but also about

the mental health strain, anxiety and worry

that comes along with the uncertainty over

the past number of months. The team

were aware that with larger workforces like

Aramark, it is likely that some employees

would have suffered bereavement,

illness or loss of income, whether it be

among their immediate family or close

friends. This would be a huge burden for

employees as they began to return to their

new working environment.

Keeping all of this in mind, Aramark’s

Health and Safety team developed an

Employee Assistance Programme (EAP)

and put a large emphasis on the mental

health and well-being of their employees,

by reassuring people that it is okay to feel

anxious or worried. The EAP has been and

still is available to all Aramark employees

across Northern Europe, 24 hours a day,

7 days a week to discuss any employment,

personal or family issues in confidence

with an external partner. By using the

EAP, employees can receive immediate

free support from a qualified counsellor

who is available to listen and support

them through difficult times. The team

also directs employees to a website which

hosts a wealth of information on different

subjects such as work, home life, health

and parenting.

Aramark’s Health and Safety team

continuously follows World Health

Organisation (WHO) and Irish

Government health and safety guidelines,

knowing that they need to be adaptable

as it is likely protocols will change as new

information emerges. For the team to

date, adaptability has been best achieved

through consistency, transparency and

constant communication.

MARTINA DONOHOE

Quality & Safety Director,



HOW WE HELPED

ARAMARK SITES

GET BACK TO BUSINESS

USING TECHNOLOGY & AUTOMATION TO CREATE EFFICIENCIES & SAVINGS

ACRYLIC SCREENS

SUSPENDED SCREENS

EMPLOYEE SAFETY PACKS

An elegant, modular plexiglass

design separates you and

your customer providing a

protective barrier for both

sides. It is lightweight, portable

and stable for placing on

counters and countertops.

Mounted on Snap-On anodized

profiles. A solution which is costeffective

and easy to disassemble

and replace.

» 60ml Hand Sanitiser

» 5 Antibacterial Multipurpose Wipes

» 1 Pack of Tissues

» 2 Protective Disposable Face Masks

& 1 Reusable Cloth Face Mask

» 1 Zircon Metal Stylus Pen

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CONTACT

thesmartgroup.ie

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T +353 (0)87 638 4867

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Supply and maintenance to the FM market:

• Fire Alarm Systems

• Fire Suppression

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• Emergency Lighting

• Fire Extinguishers

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• Fire Warden Training

• Sales & Service

With decades of experience in the fire safety and fire training

industry, the team at SRS Fire Systems Ltd are dedicated to

providing high-quality, professional fire services to our clients in

a range of residential and commercial industries.

Unit 1 Northwest Centre, Northwest Business Park, Ballycoolin, Dublin 15

01 8853681 www.srsfire.ie info@srsfire.ie

Our

experience

is your

guarantee

Pump & Technical Services Ltd

specialise in the maintenance,

installation and repair of pumping

systems for water-boosting, sewage,

drainage and general HVAC circulators

in the commercial, apartment block

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We offer competitive maintenance

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requirements and a 24/7/365

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Enquiries:

Barry Brennan: 086-1650335

Graham Welsh: 087-2905513

info@pumptechservices.com

www.pumptechservices.com


HUMAN RESOURCES

The Importance of Connection

and the Workplace

Aramark Northern Europe’s HR Director, Jim O’Brien, shares with us why he

believes that getting back into the office will evoke more creativity and growth

initiatives, and how the Facilities Management business have been a key player

in facilitating the safe return to work.

The workplace is so much more than

somewhere that we sit at our desks

and complete our daily tasks. Instead it

is a place of socialisation, collaboration,

innovation and growth. Whilst working

from home introduced a more flexible

working routine to our lives, it must be said

that being back in the office motivates us to

perform at our best and enables creative

collaboration which is a real struggle when

everyone is working remotely.

Working almost exclusively through

digital platforms like Teams and Zoom

in recent months has driven unhelpfully

high degrees of task orientation and less

genuine human connection. We should

relish the opportunity to physically connect

again and we should use that time wisely,

not in going through rote tasks that can be

done remotely but by promoting debate,

discussion and collaboration. We need to

connect people outside of their day-to-day

boundaries and reengage a workforce

that has spent too much time in awkward

meetings interrupted by technical

connection challenges and not enough

time in dialogue.

While not every person will go back to the

traditional five-day working week in the

office, employers need to remember the

valuable role the office plays in engaging

employees and creating better products

and solutions. Work is not just about doing

a series of tasks; it is about collaborating

with others in an enjoyable and engaging

way. COVID-19 has unlocked a whole new

set of digitally supported solutions in that

regard, but there’s no comparison for faceto-face

interaction.

Facilities Management plays a key

role in helping us return to work

HR was perfectly placed to play a leading

role in the office return by focusing

on the principles that would rebuild a

company culture with real employee

engagement. However, this could not

be executed without the valuable role

of the Facilities Management business.

Aramark Northern Europe’s Facilities

Management (FM) business played a key

role in assisting the whole company to

return to their workplaces as effectively

and safely as possible. Whether it be from

the Cleaning Services team ensuring the

highest standard of training and cleaning

products are brought to the business, or

the Quality and Safety team introducing

safety protocols and procedures that

allowed us to return to work safely and

satisfied. All FM business departments

have been working extremely hard to

ensure that our employees can get back

to their place of work and begin to start

collaborating more creatively, with less

technical issues than their home offices.

It has been really impressive to observe

how quickly the FM business adapted their

business operations within such a volatile

environment. Aramark’s FM business were

lucky to have experts within each field who

all worked tirelessly around the clock to

focus their efforts on developing innovative

solutions that allowed business operations

to continue efficiently.

Going forward, Jim O’Brien hopes that

we adjust to a “new normal”. Currently, a

lot of people seem to want to withdraw

JIM O’BRIEN

HR Director,

Aramark Northern Europe.

from society and hope that COVID-19

passes over quickly. This isn’t a healthy

approach and is economically catastrophic.

However, not learning behavioural change

and adopting safety protocols is risky

and inappropriate as we have seen in

some limited sectors of society. There is

a sensible and vital middle ground. We

need to adjust our behaviours and apply

sensible proportionate risk management

principles founded on facts. This is not the

time for Ireland, or indeed Europe more

broadly, to go into a form of hibernation.

Office life has its ups and downs, and

some offices will require a bigger rethink

than others, but the role of offices in post

COVID-19 corporate life might just be

more important than ever. We are human

beings who thrive on personal interaction

and, speaking from a personal level, Jim is

really looking forward to seeing more of

his colleagues and friends at work!


01 8717 676

01 8717 676

WWW.EXCELRECRUITMENT.COM

WWW.EXCELRECRUITMENT.COM

Out with the Old

and in with the New

Decreasing your Footprint whilst Increasing your Savings

Many companies want to reduce

their carbon emissions whilst also

keeping costs low. Energy expert,

Michael McNerney, explains how

the Energy Services team works

alongside their clients to achieve this.

At Aramark, our Energy Services team

assist our clients in reaching this goal by

tailoring a solution that is suitable for

them. In this edition, we delve into some

recent projects undertaken by our Energy

Services team, who look to innovation and

technology to reduce carbon footprint and

increase return of investment.

The Energy Services team continuously

aim to provide effective and efficient

solutions for our clients and have been

at the forefront in finding solutions

that can be offered to businesses who

want to reduce their carbon emissions

whilst making savings. One of the most

opportune times to do this is during an

end-of-life capital equipment replacement.

A spotlight on

how we work:

To give an example of how we can

achieve savings and how we work, we

take a look at the factors involved with

replacing refrigeration systems, or chillers.

When equipment reaches the end of its

economic life, it can become unreliable

and costly to maintain. The key areas our

Energy Services team looks at is value

for money and environmental impacts.

The team conducts extensive research to

source best-in-class green solutions with

the right technology spec for the client.

Some of the important items to consider

are cost of ownership, refrigerant gas type,

physical size, energy consumption and

carbon emissions reduction.

Why is it worthwhile replacing

an old model for a new one?

Operating refrigeration systems creates

a carbon footprint and many older

HFC refrigerants have medium-to-high

global warming potential. Consequently,

legislation and operational best practices

have increasingly looked towards reducing

the environmental impact of these gases.

A growing focus on the environmental

impact of refrigerants is fuelling demand

for solutions that can provide satisfactory

cooling performance with a lower impact

on global warming. There are also

indirect carbon emissions released when

the refrigeration system consumes grid

electrical energy generated from power

stations. The less energy consumption

a chiller makes then, the better for the

environment.

Smart Technology -

Hybrid Heat Pump

The same idea applies for boiler

equipment, with the introduction

of “Hybrid” heat pump technology.

Hybrid heat pump technology extracts

energy from the air and uses an optimal

combination of renewable and traditional

energy to heat a building. This ensures the

highest efficiency. Smart programming

of this technology helps to save more

energy and substantially reduce carbon

emissions compared to a traditional

boiler by automatically determining

the most economically and energy

efficient combination based on outdoor

temperatures and indoor heat capacity.

Undertaking and presenting a cost-benefit

analysis that demonstrates how to achieve

class-leading emissions reductions while

maintaining the lowest cost of ownership,

highlights opportunities to clients. Instead

of opting for standard replacement

equipment at a standard price, clients

see the benefits of investing in energy

efficiency equipment with environmental

credentials which also produces savings.

The payback to clients can also be quicker

than a standard machine investment. The

Energy Services team keep environmental

footprint at the forefront when proposing

new investments while also looking to

newly developed technology to extend the

equipment life-cycle and provide a quick

turnaround on ROI.

MICHAEL MCNERNEY

AWS Head of Energy Services,

Aramark, Northern Europe


ENERGY

By switching to the

new chiller equipment,

there is a 50%

reduction in Global

warming potential.

Chiller Project

contribution

towards 2020

33% Energy

Reduction Target

Carbon Dioxide

emissions reduction for

this project will see a

reduction of 53 tonnes

of Carbon Dioxide per

annum for 2020

Forecasted kWh

electrical savings SEAI

projection report figure

for 2020 is to be a

reduction of 121,614.09

kWh TPER per annum.


COMPLIANCE TRAINED STAFF




KITCHEN EXTRACTION PLANT DUCTWORK AIR CONDITIONING


KITCHEN FEATURES EXTRACTION OF OUR SERVICE PLANT INCLUDE DUCTWORK AIR CONDITIONING


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PEOPLE

Be Well. Do Well.

Be Well. Do Well. is Aramark’s sustainability pathway. It sums up our goal to make a positive impact on people and planet

over the coming years. Our purpose revolves around a mission to enrich and nourish lives: We strive to create a better

world by considering our environmental, economic, social and ethical dimensions. Our goal is to enable people to prosper,

on a healthy planet, for generations to come.

Photograph credit: Marc O'Sullivan and Bord Bia - Irish Food Board.


SUSTAINABILITY

Be Well. Do Well

Be Well. Do Well., Aramark’s sustainability

programme, creates links across our

numerous programmes and practices with the

purpose of making a positive impact on people

and planet.

People and Planet are our two key areas of

focus within which we can advance sustainable

practices in a meaningful way and make

measurable progress.

People

People are at the cornerstone of everything we

do, from running our business and engaging our

employees, to empowering healthy consumers,

building local communities, and sourcing in

an ethical and inclusive way. We are proud of

our long-standing commitment to enable the

wellbeing of all the people we connect with, and

we’re committed to doing even more.

Enable the wellbeing of millions of people through the four priorities listed below

Engage our

employees

Engaging happy, safe

and more

productive employees.

Empower

healthy

consumers

Empowering millions to

make healthier choices

every day.

Build local

communities

Building healthier

communities and

increasing access to

opportunities.

Source ethically

and inclusively

Partnering with small,

diverse suppliers drives

customer satisfaction and

local economic impact.


PLANET

Be Well. Do Well.

Planet

On our journey of continuous improvement, we are committed to reducing our environmental footprint.

We are focused on several priorities addressing climate change and we are working to reduce greenhouse

gas (GHG) emissions across our operations - from the foods we serve to the vehicles we drive.

Reducing GHG emissions through the four priorities listed below

Source

responsibly

Operate

efficiently

Minimise

food waste

Reduce

packaging

Minimising the impact

to people, animals

and the environment

through responsible

purchasing.

Working to

conserve water and

energy and improve

operations for a

healthier planet.

Committing to

reducing food loss

and waste across

operations.

Reducing plastic

straws and

stirrers across our

operations is just

the beginning.


SUSTAINABILITY


Responsible Business

Recovery Forum

Uniting to Recover and Adapt Responsibly

In June, Aramark united with

Footprint and other leaders in the

foodservice industry to join the

Responsible Business Recovery

Forum (RBRF).

The RBRF promotes peer-to-peer

learning and industry collaboration, as

operators and supply chains contend

with a new post-COVID-19 marketplace.

This is a unique moment in the sector’s

history and navigating responsibly out

of the pandemic together is our main

collective goal. In the spirit of unity and

collaboration, the forum acts as a hub

for knowledge sharing.

Sustainability is more important than

ever. According to Footprint, research

published by Sky News in June, as part of

its “After the Pandemic” series, identified

the most pressing issues arising in a

post-pandemic world. 'The Environment'

took a clear lead with 33% of the vote,

whilst ‘Preventing Future Pandemics'

came second, but received less than half

this tally, with 15%.

The Responsible Business Recovery

Forum is a platform for progress and

evolution. The RBRF's mission is to

re-boot success as the most progressive

group of operators, brands and

suppliers. The Forum is leading the way

on the road to out-of-home recovery

and anticipating future trends, all within

the context of responsible business.

COVID-19 is, by definition, a responsible

business issue and our exit from the

crisis should demonstrate creativity,

agility and big ambition. Creating

synergies with leaders in the field,

sharing key business learnings and

paving the way for the future is

something we are working on together.


EVERSAFE

Introducing

Eversafe

Aramark’s new solution for the safe re-opening and

sustainable management of food, facilities and retail services.

Aramark was built on ingenuity, resourcefulness and innovation and

today we're leveraging our expertise more than ever. We’re coming up

with relevant, more manageable ways to deliver safe, healthy and happy

experiences at work.

From re-opening with care and efficiency, to consistently setting higher

safety standards, we can keep you safe today and inspire smarter

solutions for tomorrow.

Aramark Workplace

Solutions Helpdesk

Gerard Gosling, AWS Services Manager, gives his account on how the Workplace

Solutions Helpdesk team used their Business Continuity Plan to mitigate the risks

associated with remote working.

Every day the helpdesk is a hive of

activity, but why do we do it?

We live by our company mission to create

experiences that matter where people

work, learn, recover and play. We do this

by being available to handle our customers'

requests, provide updates and assist them

with whatever is causing them difficulty;

be it a light that needs to be fixed, a major

plumbing leak, disaster recovery, fault

finding or they just want to get their office

painted and in recent times, prepare their

building for re-opening safely in the post-

COVID-19 normal.

We look after over 900 sites across the 32

counties on the island of Ireland supporting

Hard and Soft Services to our varied client

base which includes the following sectors;

Retail, Office Space, Utilities, Education,

Healthcare and Pharma to name a few.

In the last calendar year, we managed

over 58,000 reactive call outs, made and

received 80,000 phone calls, and sent and

receive 220,000 e-mails.

In early March of this year; Aramark,

like many other businesses, were closely

monitoring the pandemic spread of

COVID-19. Thankfully, the helpdesk

regularly test our Business Continuity Plan

(BCP) and took the decision to carry out

more rigorous testing in the event that

the virus would send the country into

subsequent lockdown.

As Aramark look after numerous essential

industries supported by our technical

team and specialist contractors, we

knew we needed to be able to support

our customers to ensure they remained

operational and, most importantly, safe.

On the 26th of March An Taoiseach, Leo

Varadkar, announced stringent lockdown

measures. Aramark, in the interest of

health and safety, made the decision to

close the physical office. At this point we

enacted our plan. This was not a drill!

Seamlessly, the Aramark helpdesk, with

the support of our colleagues in operations

and IT, moved to remote working over the

weekend and by 7am Monday 30th March

we were fully operational. Since then every

call is answered, every email is responded

to and every request is actioned by our

skilled team. Through our BCP, it allowed

agility and responsiveness to service our

customers as they reopened.

As a team we have also spent our

time wisely and have rolled out a new

and improved scheduling tool for our

technical team. As well as that, we have

completed online training and reviewed

and updated our processes to ensure we

are always moving forward.

As a manager I could not be prouder of

my team who have really gone above and

beyond to make this journey a successful

one. We have been lucky to have the full

backing of the Senior Team throughout

and, in turn, we have supported other

departments where we can. This is one of

the many reasons why Aramark is a great

place to work.

Now, as we learn to live with this virus,

we have been working hard to reopen

the office and get back to approaching

normality in a safe manner. This crisis has

really brought to the fore the cohesion

between all departments in Aramark

which has been indescribable. It is true that

at Aramark #WeDreamWeDo


TECHNICAL SERVICES

GERARD GOSLING

AWS Services Manager, Aramark

Northern Europe.


Award winning

fit outs,

refurbishments

and upgrades.

MJ Clarke’s was established in 1961. Since then, we have delivered award winning fit outs, refurbishments and

upgrades of new and occupied buildings, continuously evolving along the way.

We set up our Maintenance Division in the 1970s and have grown to become Leinster’s most comprehensive building

maintenance provider. Our reputation for delivering top quality service and workmanship – whether for reactive callouts

(roof repairs, leaks, carpentry, locks, glazing, electrical or plumbing etc), minor works (small fitouts, mechanical or electrical

upgrades, decoration, flooring, glazing etc), planned maintenance, roof works and all other building repairs – is unsurpassed.

We pride ourselves on continuously providing top quality workmanship and excellent customer service.

Whitechurch Road, Rathfarnham, Dublin 14. Tel: 01 4933386/7. Email: response@mjclarkes.com

Trusted medical suppliers

in Ireland for over 30 years

“Promed’s business has grown in 2020, as we’ve focused on sourcing products that

directly address the personal safety and organisational productivity needs highlighted

by our customers during COVID-19.”

Niamh Hogan, General Manager

For all your PPE requirements

New: COVID-19 Antibody Testing

Who are Promed?

Promed are a Kerry based distributor of medical supplies who have

been supplying General Practitioners, Nursing Homes, Pharmacies and

Corporate Organisations across Ireland for 35 years.

COVID-19 Antibody Testing

Promed now supplies COVID-19 antibody testing with highly accurate

test results available in under 15 minutes. Promed supplies testing kits

directly to General Practitioners, but can also facilitate onsite testing for

organisation via our sister-company TestingToday.ie.

How can we support your organisation?

Promed provide a wide range of diagnostic equipment to work within

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consumables and PPE required to support your business needs.

For high-quality Personal Protective Equipment (PPE), COVID-19

antibody testing or all other general medical supplies, please contact

the team at Promed on 1800 619 619 or visit us at www.promed.ie.

For more details or to purchase, please contact us today:

Promed, Tulligmore, Killorglin, Co Kerry, V93 YD9D

Tel: 1800 619 619 | Email: info@promed.ie | Web: promed.ie

Welcoming

our new

Business

Development

Director


SALES

JOHN WATSON

Business Development Director,

Aramark Workplace Solutions

In late February of this year, we

welcomed John Watson as our new

Business Development Director for

Aramark Workplace Solutions.

With prior experience in sales and

operational roles across a vast range of

industries, John spent the past eight years

travelling between Ireland and the UK

within a previous Facilities Management

(FM) firm. He then based himself in Ireland

and joined the Aramark Northern Europe

team where he could put his experience

in a broad range of sectors to good use,

including Utilities and Tech-comms within

contracts ranging from single services to

full TFM solutions.

We caught up with the new Business

Development Director to discuss FY20,

how the FM business are meeting trends

and how we are differentiating from our

competitors.

What are you looking

forward to most about

your time at Aramark?

When I began my search for a new job, I

was keen to find a company with the right

cultural fit, where I felt I could add value

as well as develop and learn new skills.

During my discussions with David Barker

it was clear that Aramark was going to be

this company. Whilst the circumstances

of COVID-19 had an impact on my initial

few months working here, the team were

such a great (virtual) support to me and

thankfully things started to gather pace.

What do you enjoy most

about the sectors you are

working in?

I definitely enjoy the variety that FM has

to offer and the ability I have to work

across a number of different sectors, with

a wide range of customers. My favourite

sector to work in would probably be the

Tech-comms sector as it is typically fast

paced and has an ambitious attitude to the

solutions that are required.

Has FY20 been challenging

for our FM business?

FY20 has definitely seen an unprecedented

challenge to the FM business but the

response has been incredibly strong within

Aramark. We have been playing a strong

role in developing the global re-bound

strategy for the business. Our relationship

with our customers has been strengthened

with even higher levels of collaboration

and understanding which enabled us to

support their back-to-work policies on a

case by case basis.

How are the Aramark FM

business meeting current

trends?

Businesses now understand that people

spend a lot of time working and expect

more for their employers than basic

working neccessities. FM as a profession

is responding to this by creating a more

holistic approach to workspace and the

workplace on a strategic level as opposed

to the more traditional supplier-customer

relationships. As a business we are

putting a much stronger emphasis on

collaboration, making sure that Aramark

and our customers truly understand each

other’s strengths and objectives so that we

can plan, in partnership, to achieve much

more than was previously possible.

How have we

differentiated ourselves

from our competitors

this year?

Our international network has proven to

be an exceptional strength this year with

a coordinated and structured response to

the COVID-19 pandemic. Through this

unique collaboration we have been able to

put forward robust operational solutions

to our customers that have given them

and their people the confidence to be able

to open their businesses in the knowledge

that they are compliant with government

legislation and more importantly safe.


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PestConnect is a tailored network of devices that

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protection against pests.

Using integrated sensor technology to monitor your

premises, these innovative solutions actively detect,

capture or humanely kill a variety of pests.

When a trap is activated, we instantly receive an alert,

allowing one of our expert technicians to quickly respond.

RADAR Connect captures, humanely kills and hygienically

contains mice, reducing any risk of contamination.

AutoGate Connect is an intelligent rat control solution which

allows early detection and control of rats externally.

Introducing

Thorntons

Security

Shredding

We offer the most secure on-site and off-site data and paper/files destruction service available. As part of our service

we can provide secure executive lockable cabinets for your in-house requirements to store your documents securely

prior to shredding.

Introducing Thorntons Security Shredding

A full audit trail certification of destruction is given on all completed jobs. Our processes are fully verifiable, and we

operate an “open door” policy to audit our process and facilities. Furthermore, we welcome our clients to come on site

• We offer the most secure on-site and and viewoff-site the destruction data and ofpaper/

their products. • We provide your clients with an economical, efficient and fully

files destruction service available. We provide As part your of our clients service with an we economical, efficient secure and service. fully secure We service. can supply We can on supply site, off on site, and off site large and purges. large

purges.

can provide secure executive lockable cabinets for your inhouse

requirements to store

• Our shredding processes boast four ISO accreditations,

your

Our shredding processes boast four ISO accreditations, making us the only company in the country offering such a

prestigious

documents

service.

securely

We are

prior

also

to

the only company making theus country the only thatcompany holds the in standard, the country EN15713, offering ‘Thissuch European a

shredding.

Standard gives recommendations for the management and control of confidential material destruction, to ensure that

such material is disposed of securely and safely. prestigious The recommendations service. We are apply also the to aonly company’s company main the business country

• A full audit trail certification of premises destruction and is any given holding on sites.’ all

that holds the standard, EN15713, ‘This European Standard

completed jobs. Our processes are fully verifiable, and we

operate an “open door” policy to audit our process and facilities.

Furthermore, we welcome our clients to come on site and view

the destruction of their products.

gives recommendations for the management and control of

confidential material destruction, to ensure that such material is

disposed of securely and safely. The recommendations apply to a

company’s main business premises and any holding sites.’

Proud to support

Aramark as their Waste

Management Partner

We pride ourselves on delivering exceptional services

to our commercial waste customers. Thorntons

pport port Aramark

te te Management

Recycling offer a wide range of Waste Management

and Recycling solutions for all business sectors, and

we are the market leader in converting commercial

and domestic waste into a renewable fuel.

We provide a comprehensive recycling service

based on the premise that recovery and

segregation at source is the most efficient

and cost-effective option. Put very simply

“the more you recycle, the less you pay”.

sonondelivering exceptional

mmercial mercial waste customers.

ing g offer aawide range of of

tntand Recycling solutions

ctors, and we weare arethe themarket

gcommercial and domestic

ablefuel.

Contact us today for a Zero Waste

to Landfill Audit for your clients.

prehensiverecycling service

remise that that recovery and

rceis isthe themost efficient and

. n. Put Put very simply “the more

ssyou youpay”.

for r aaZero Waste to toLandfill

ts. .

Thorntons

Recycling,

Unit S3B Henry

Road,

Parkwest

Business Park,

Dublin 12

D12 D12 TX9A

Phone:

+ 353 1 623 5133

Fax:

+ 353 1 623 5131

Email: Email: sales@thorntons-recycling.ie

TechChat and

Emerging

Technologies

TechChat is a weekly webinar

introduced and hosted by

Aramark’s US Centre of Excellence

(COE) and is presented by Facilities

Subject Matter Experts (SMEs).

The webinar is designed to address

different emerging technologies that are

influential in the new working environment

of operations. Each week sees a new topic

explored and material is made available

to all Aramark Facilities Leadership teams

globally who then cascade throughout the

business and to relevant clients.

Facilities Centre of

Excellence

Aramark’s Centre of Excellence team was

formed to design, develop and deliver the

processes, platforms and tools necessary

to enable organisational transformation.

This team was developed with the

aim of improving consistency, quality

and efficiency of repeatable business

systems and procedures. The COE team

enables stronger organisational agility

and effectively supports the frontline

operations. Their role is to bring new

technology into Aramark Facilities to adapt

to the wider business.

Forward-thinking

Discussions

Facilities COE form discussions to respond

to the everchanging climate during

COVID-19. The aim of the webinars is to

inform, educate and introduce solutions

to ensure a safe but innovative working

environment for all Aramark business

units. Topics included:

Strategies to Improve Space

Density and Utilisation

One of the topics that has become

increasingly more important is the issue of

space utilisation and density – for example,

how organisations were reacting to social

distancing and what they were doing

to mitigate congregation. This webinar

addressed the data points that building

owners would need to know, along with

low and high-tech solutions for success in

capturing real-time space utilisation data.

Understanding UV-C Technology

Throughout the pandemic, surges in

COVID-19 cases continued to draw

attention to enhanced cleaning methods.

UltraViolet light (UV-C) disinfection

still remains one of the most advanced

strategies to create a safe environment.

This webinar focused on how UV-C

technology could be deployed to treat the

visible (frequently touched surfaces) and

the un-visible (air filtration). The TechChat

addressed the various technologies gaining

popularity, their pros and cons, and

recommendations for success.

Touchless Technologies

and Return-to-Work

As organisations are balancing the need to

return to operations with the realities of a

pandemic still emerging, the deployment

of touchless technologies changes how

occupants interact with buildings and

each other. This TechChat also shared

best practices of current and emerging

technologies that were influencing

return-to-work strategies. Additionally,

this session discussed the changing trends

affecting building operations and the new

data sets that building owners needed to

understand. Aramark Facilities’ SMEs used

this space to share some of the strategies

that Aramark were deploying at its own

HQ, including those piloted before the

pandemic.


TECHCHAT


Celebrating

our

People

"Like so many other industries

and sectors, the COVID-19

pandemic has created difficulties

and uncertainty for all Aramark

employees, along with our clients,

our customers and our suppliers.

However, during this time, I have

also seen the very best of what we

do as so many individuals continue

to go out of their way to help those

around them. By showing such

resilience and adapting rapidly to

the everchanging circumstances,

our people have ensured that all

business operations could continue

where it has been safe to do so. I

would like to say a special thank

you to everyone in our Facilities

Management business as they have

always ensured that our customers

and clients could operate in a clean,

safe environment. Added to this, we

have also facilitated customers and

clients in remobilising and receiving

supplies when they need it most.

The following showcases a snippet

of stories and ‘thank yous’ that we

have received to celebrate all of

those that deserve it. However, this

only features a fraction of stories

we have heard since the pandemic

began. I would like to again take this

opportunity to thank each and every

one of our fantastic employees

for their commitment and the

‘can do’ attitude they have shown

throughout the past few months."


SHANE FLYNN

Managing Director of

Facilities Management

FRONTLINE SERVICES

"I would like to take

this opportunity to thank all of my

colleagues on the AWS Technical Services

team who have done a fantastic job of ensuring

our clients' business requirements have been met in

such difficult circumstances during the COVID-19 period.

In particular, our Mobile Operatives who have being

working in the frontline during the pandemic but also our

Helpdesk Team who have gone the extra mile to ensure

a premium service has been delivered at all times."

GORDON GLYNN

Technical Services Director, Aramark

Workplace Solutions

"I have been blown

away by the commitment shown

by all Aramark Workplace Solution teams

over such a challenging period. Our teams have

rapidly responded to the unexpected change in our

clients’ business operations and our customers’ needs.

I am extremely proud of the dedication shown by our

people on the Frontline and how our teams used this time

to optimise their operations to ensure that the highest

standard of duty was carried out across the business in

order to protect and guide all stakeholders."

STUART MCINTOSH,

Head of Aramark Workplace

Solutions.

“During COVID-19,

my Frontline Teams and the

wider Aramark business delivered and

embodied what our company moto is of

Enriching and Nourishing Lives and our call

to action of Front Line First. Words cannot

express my admiration and gratitude to them

for all they did and continue to do.”

GAVIN O'SHEA

Director of ESB Contracts


"A huge thank you

goes to Audrey Quirke,

FM Procurement Specialist, as

she worked extremely hard to source

much-needed supplies for the Aramark

Workplace Solutions business. Audrey

showed great commitment and resilience

whilst meeting high-pressure and

urgent demands for PPE, masks

and visors, to name a few."

Tracey Brougham, AWS

Commercial Manager, would like

to give a special mention to the hard work

that Jennifer Browne & her team who have

worked extremely hard throughout such a difficult

and challenging period for Cleaning Services. Jennifer

is an admirable leader and her team has gone above and

beyond their normal duties. Tracey has also witnessed

the dedication and resilience of Ciarán McMahon who

showed great leadership and determination. Lastly, she

expresses: “I really want to give a big shoutout to all of

the cleaners and technicians who worked through

the pandemic, they kept buildings running and

allowed Aramark and our clients to keep

operating.”

“During lockdown, our

western region mobile technician

on ESB, Martin Quinn was out working

across ESB Estate. From Donegal to Achill on the

western side roads and by road, Martin was out in his van,

delivering on our SLA and commitments to the ESB. Not only

was he doing reactive works but during the lockdown, Martin

delivered on a project for the ESB of a LiveWire Shed in Tuam.

This project was called out by the client as a huge success, not

just for completing it during the lockdown but for the quality

and standard of the work. Martin is just one call out but he

is representative of the dedicated and exceptional Mobile

team within the whole of Aramark Workplace

Solutions (AWS) who all exceeded expectations

during lockdown.” Gavin O’Shea, Director

of ESB Contracts


FRONTLINE SERVICES

“Thank you to the

dedicated AWS Helpdesk who

have delivered an exceptional service during

this difficult time. All of the team worked hard to

ensure they continued to provide a speedy, responsive

and quality service to the AWS FM business. The team are

usually based in Newenham House, but their transition

to remote working was undertaken with positivity and good

humour and the team have risen to every challenge. Always

with an eye on moving forward and adding value, during

lockdown they have seamlessly transitioned to a new,

improved scheduling system which will benefit all of the

FM business. Well done to the team for all they’ve

done, continue to do and most importantly

for keeping their spirits up!”

“The Road Safety

Authority in Tuam geared up to

fully reopen their centres in compliance

with the National Return to Work Safely

Protocol. Brian Burke, John Lawless and

their cleaning operatives worked tirelessly

in partnership with Road Safety Authority

throughout these unprecedented times to

provide a safe and secure environment for

their customers. We are extremely

proud of them.”

“Well done to

the team in Four Ferns

Foxrock, being a nursing home

Four Ferns had been badly affected

by COVID-19. The team rose to the

occasion every time despite the

challenging situation they found

themselves in. Thank you for

your hard work!”

John Lawless, pictured, assisted the

reopen of RSA in Tuam.


Celebrating

our

People

“A huge thank you for

the tireless work and dedication

of our Aramark Property teams

who have continued onsite delivery in the

many retail centres we manage. Well done

to all of our people in Meath, Cork, Dublin,

Clare, Wicklow, and all those in Property

who are providing critical support

services from home, and other

sites across the country”.

The Aramark Property Team

“From January to June

of 2020, Ciarán McMahon took

on the mantle of handling all operational

management of the IFM Contracts of the ESB, in the

absence of a Contract Director, H&S Specialist, Project

Manager and all this during the full lockdown. ESB contracts

cover over 100 sites spread nationwide across Ireland and

while the rest of the country was in lockdown, Ciarán led the

ESB Team as they remained fully active across the country.

Gavin O’Shea, Director of ESB Contracts, noted that in the

face of huge challenges, massive restrictions and daily

changes to operations, Ciarán led from the front

and “delivered at the moment of truth”,

thank you Ciarán.”


FRONTLINE SERVICES

“There has been a number of changes to work routines in Nazareth House with

change in hours, reduced staff and deep cleaning requirements. The teams have done

an incredible job at adapting, especially Sarah Scanlon and Megan Wrenne who

both pulled together working without hesitation. The Laundry Staff Sorcha Dykes

and Cathy Burns – who did a fantastic job as their workload doubled. All teams have

done exceptional work, thank you for your help!”

Megan Wrenne

Aramark team in Central Bank

Sarah Scanlon

Sorcha Dykes

“The dedicated Aramark team in Central Bank delivered an exceptional service

during a difficult time, the team had risen to the challenge of adapting to new

procedures and guidelines. The Porterage team worked to deploy over 500 separate

home workplace kits to home addresses to accommodate a seamless transition for the

majority of the Bank’s staff. The teams also installed sanitation stations, waste stream

management and placed 3000 signs throughout the building ready for the return to

work. Well done to the team for all they’ve done and continue to do!”

teamwork makes the

dream work

Cathy Burns


10 years in business serving public

and private clients Nationwide

Services:

• Legionella Risk Assessments

• Legionella monitoring programs

• Legionella awareness training

• Clean and disinfection of water systems

• Water sampling

• Copper Silver Ionisation Systems

• Sale and servicing of water softeners, UV’s,

RO’s, Filters

• Flushing and dosing of new and existing

heating and chilled water systems

Tel: (01) 8807018 • E-mail: info@esire.ie • www.esire.ie

Limited company registered in Ireland Company Registration No. 486712

With over 30 years’ experience

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INTRODUCING OUR NEW SOLUTIONS

Evolut

Evolut provides an outstanding range of professionally prepared,

“return to work” and “safety at work” training courses which

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personal situation. We now also provide a full range of classroombased

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47 Dawson St,

Dublin 2

+353 (01) 677 9332

dawson@noel.ie

DrivingForce specialise in the recruitment and placement of

professional drivers into both temporary and permanent positions

throughout Ireland. We offer nationally accredited professional

driver training for our clients and drivers. We provide drivers with

compliant training at great prices.

Envirion offer complete outsourced cleaning resource solutions

across a broad range of industries. We provide outstanding

results for all our clients and our specialist teams take great pride

in everything they do.

FM FOR ISSUU

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