customer InFormatIon & total cost - Goodman Manufacturing

DISTRIBUTOR 

MANUAL 

2012 

PROGRAM 

www.goodmanmfg.com 

Our continuingcommitment to quality products may mean a change in specifications without notice. 

© 2012 Goodman Manufacturing Company, L.P. · Houston, Texas

2012 Goodman ® Distributor Manual 

IntroductIon 

contacts 

dIstrIbutor Program 

Equipment Fulfillment Plan 

Mark-up Rebate Program 

Strategic Alliances 

Dealer Discount Pricing Program 

Light Commercial Quotation Program 

New Distributor Location Fund 

National Account Program 

Builder Rebate Program 

New Dealer Acquisition 

Private Label Program 

Factory Tours 

credIt PolIcy 

Credit & Dispute Resolution 

Credit Consignment Policy 

Warranty PolIcy 

Standard Product Warranty 

Special Labor Allowance Program 

Compressor Warranty Parts Disposition 

GoodCare® Extended Service Plan 

Parts PolIcy 

FreIght PolIcy 

advertIsIng and PromotIon 

Advertising 

Internet Sales & Marketing 

Website Enhancements 

Website Video Program 

Flat-Rate Price Book 

WrightSoft Contractor Tools 

Merchandising 

Printed Materials Fund 

Yellow Pages Program 

WebsItes 

Goodman Website 

PartnerLink 

consumer aFFaIrs 

Forms 

Contents 

www.goodmanmfg.com


IntroductIon 

Welcome to the 2012 Distributor Manual for Goodman® brand products. This manual 

presents the policies and procedures applicable to Distributors of Goodman brand 

products. By purchasing Goodman brand products from Goodman Manufacturing 

Company, L.P. or any of its affiliates (“Goodman”), you agree to be bound by the policies 

and procedures stated in this manual. 

The policies, procedures, and programs presented here are subject to modification 

or termination at any time by Goodman in its sole discretion. Such changes, modifications, 

or terminations may be transmitted by email, fax, mail, or on the Goodman 

website and are effective when posted or transmitted. 

In order to be eligible for the rebates and other payments stated in this manual, your 

account must be current with Goodman. 

For Distributors having written agreements with Goodman Sales Company, in the 

event of a conflict between the provisions of this manual and your written agreement, 

the provisions of your written agreement will control. 

For Johnstone cooperative companies that are distributors of Johnstone Supply, Inc. 

(“Johnstone Supply”), in the event of a conflict between the provisions of this manual 

and your distributor agreements with Johnstone Supply, the provisions of this manual 

will control. 

IntroduCtIon 

contact InFormatIon 

Goodman Manufacturing Company, L.P. 

5151 San Felipe, Suite 500 

Houston, TX 77056 

713-861-2500 

www.goodmanmfg.com


Goodman Global, Inc. 

5151 San FelIpe, SuIte 500, HouSton, tX 77056 

713.861.2500 

corporate 

ContaCts 

Executive Fax – 713.861.2176 

David Swift President and Chief Executive Officer x5370 

Larry Blackburn Chief Financial Officer x5285 

SamBikman Senior Vice President of Operations & Logistics x5210 

Pete Alexander Senior Vice-President x5303 

Cynthia Smith Executive Assistant x5203 

National Accounts Fax – 713.331.3275 

Mike Bride Vice President of National Accounts, Commercial & Parts x5348 

Kirk Wickline Director of National Accounts - Johnstone Supply, ARS x5566 

Dick Rydzeski Director of National Accounts - Ferguson Enterprises, Interline Brands, HD Supply x5249 

Steve McAleese Director of National Accounts - Redmond Williams, United Cool Air, Wolseley Canada 615-347-9406 

Brian Spicer Director of National Builder Sales x5703 

Eric Drew Director of Commercial National Accounts 702-429-0986 

Wayne Hartman Director of Parts & Supplies x5840 

Mike Henson Director of Strategic Alliances 256-603--9611 

Beverly Childress Director of National Accounts 931-625-2118 

Mareo McCracken Manager of Independent Parts & Supplies 801-301-0307 

Jimmie Vasquez Manager of Strategic Alliances x5788 

Dawn Campbell Sales Coordinator for GSD & National Accounts x5899 

Marketing Fax – 713.331.3275 

Gary Clark Senior Vice President of Marketing x5439 

Rex Anderson Director of Communications x5064 

J. Kelly Hearnsberger Director of Product Marketing x5491 

Nathan Walker Director of Marketing & Business Development x5338 

David Mastrangelo Director of Dealer Marketing x5577 

Al Knight Director of Dealer Recruitment & Training 281.733.3260 

Kim Flores Director of Commercial Product Training 832.454.4743 

Jim Fisher Product Manager: Split Systems, ComfortNet x5570 

Brandon Franks Product Manager: Split Systems x5574 

Darren Sheehan Product Manager: Residential & Commercial Packaged Products x5244 

James Gilbert Product Manager: Packaged Products x5660 

Jeff Jasuta Product Manager: PTAC, Mini-Splits, Sourced Products x5053 

Mark Hagan Product Manager: Furnace & Indoor Air Quality x5540 

Thom Wigle Product Manager: Canada 905.564.9791 

Collin Roueche Manager, Strategic Marketing x5861 

Marie Rozacky Market Analyst x5264 

Manager of Programs & Promotions x5268 

Mary Alice Ethridge Manager of Events & Trade Shows x5217 

Holly Lobas Director of Training 301.769.3092 

Silvia Riff Manager of Graphics Support x5480 

Claudia Smith Technical Writer x5433 

Tracy Tobias Senior Graphics Designer x5266 

Myron Davis Graphic Services Designer x5567 

Monica Carreon Event & Trade Show Coordinator x5040 

Jennifer Levingston Events Administrator x5391 

Denise Baldwin Marketing Coordinator x5390 

Goodman Sales & Distribution Fax – 713.861.0772 

Jim Mishler President x5378 

Rich Pierce Vice President of Operations x5571 

Steve Saunders Division President for the Canadian Division 905.760.2737 

Don Sullivan Division President for the Central Division x5019 

Karl Pomeroy Division President for the West Division 951.898.6451 

Brad Snyder Division President for the East Division 813.246.9176 

Marc Johnson Division Vice President for the Central Division 281.480.5100 

Kevin Julian Division Vice President for the West Division 951.898.6451 

www.goodmanmfg.com

ContaCts 



Goodman Sales & Distribution (cont.) Fax – 713.861.0772 

John Summerlin Division Vice President for the East Division 904.355.4520 

Nhat Nguyen Director of Operations x5036 

Allan Peters Director of Operations x5068 

Leslie Foulds Manager of Operations x5095 

Karen Ristau DOT Coordinator x5076 

Grant Ragland Director of Systems and Pricing x5221 

Irina Jacobson Manager of Financial Analysis / Pricing x5816 

Troy Barber COD Systems Manager x5309 

Annette Shinsky Marketing Analyst x5299 

Janelle Walker Data Coordinator x5882 

Enzo Esposito National Accounts Coordinator x5015 

Howard Thompson National Accounts Coordinator x5056 

Jeff Franklin National Accounts Coordinator x5016 

Kay Onyeagu National Accounts Coordinator x5898 

Nelson Lemus National Accounts Coordinator x5490 

Tracey Zreineh COD Administrative Assistant x5489 

International Sales & Business Development Fax – 713.316.5570 

Tom Dendy Vice President International Business x5671 

Fernando De La O International Technical Service Specialist x5874 

Luis Rodriguez International TSM 305.594.1104 

Juan Jaramillo International Specialist x5694 

Yvette Seto CSR – International Sales x5652 

Rebate Fax – 713.861.3207 

Judy Collins Manager of Program Administration x5251 

Esther Irungu Rebate Analyst: x5828 

Amana Regional Pricing, PTAC, 

Strategic Alliances, National Accounts, New Dealer Incentive 

Rohana Hall Rebate Analyst: x5588 

Home Builder Program, Johnstone 

New Distributor Location Fund, APlus 

Marie Jones Mark-up Rebate and Outboards, Promotions, x5670 

Amana Regional Pricing Claims, Amana Coop 

Accounting Fax – 713.331.3275 

Mark Dolan Vice President, Corporate Controller & Treasurer x5207 

Billy Shipley Director of Financial Planning & Analysis x5497 

Mike Olszewski Consignment Accounting x5380 

Don Loverich Director of Financial Planning & Analysis x5434 

Shared Financial Services Fax 713.602.3277 

Wesley Fish Director of Shared Financial Services x5350 

Lan Nguyen A/R Manager x5250 

Debra Naquin Cash Disbursement & A/P Manager x5293 

Kathy Parks Bonded Credit x5247 

DeAnna Case National Account & PTAC Credit Manager x5839 

Brenda Tillman Distributor Credit x5707 

Engineering Fax – 713.861.5428 

Pete Alexander Senior Vice President of Engineering x5303 

Bill Shahin Director of Engineering X5920 

Bob By Director of Advanced Technology x5621 

Stan Cushen Director of Sustaining Engineering x5596 

Malcolm Southern Director of Product Integrity 931.438.2182 

Shanitinder Singh CAD Manager x5342 

Brandon Bates Laboratory Manager x5476 

Jennifer Lopez Admin. Asst. for Engineering x5619


ContaCts 

Operations Fax - 713-880-9339 

Sam Bikman Senior Vice President of Operations & Logistics x5210 

Vice President of Operational Excellence x5545 

Marshall Blackham Vice President of Quality x5615 

Mike Knights Vice President of Purchasing x5396 

Abby Lawrence Vice President of Manufacturing (Furnace Plant) x5863 

Dave Stanley Vice President of Manufacturing (Cooling Plant) x5849 

Bill Miller Vice President of Manufacturing (Fayetteville Plant) 931-438-2149 

Aaron Cupp General Manager of Manufacturing (Dayton Plant) 438-570-0941 x101 

Alex Barclay Director of Mechanical Systems x5622 

Mike Gray Director of Materials x5360 

Brenda Johnston Executive Assisstant to Sam Bikman x5272 

Information Technology 

Terry Smith Senior Vice President & Chief Information Officer x5419 

Ken Landry Director of IT Applications, HR & Finance Systems x5257 

Karen Stubblefield Director of Project Management & Operations x5897 

Renee Wang eBusiness Project Leader x5458 

Robert Spillman EDI Coordinator x5425 

Help Desk x5400 

Kimberly Fields IT Administrator x5389 

www.goodmanmfg.com

ContaCts 


Goodman manuFacturInG company, l.p. 

7401 SecurIty Way, HouSton, tX 77040 

713.861.2500 


loGIStIcS center 

Operations & Logistics Fax – 713.856.1890 

Sam Bikman Senior Vice President of Operations & Logistics x5205 

Scheduling & Planning Fax – 713.861.9268 

Caroline Attaway Director of Master Scheduling & Planning x5656 

Mary Johnson Production Planner: Fayetteville x5427 

Autumn Marble Production Planner: Dayton and Furnace x5735 

Joy Size Planning Coordinator x5349 

Quality Control 

Marshall Blackham Vice President of Quality x5772 

Mike Kubiak Factory Quality & ISO Coordination 

Logistics Fax – 713.856.1890 

John Green Vice President of Logistics x5609 

Mike Wright Operations Manager of Houston Parts Center x5871 

David Loveless Operations Manager of Houston Logistics Center x5685 

Inventory and Order Management 

Darren McConnell East Area Manager x5655 

Gina Carlisle Customer Service Representative x5692 

Hershelle Collins Customer Service Representative x5686 

Karen Gibbs Customer Service Representative x5632 

Sabrina Merrick Customer Service Representative x5645 

Beverly Ray Customer Service Representative x5765 

Donna Turner Customer Service Representative x5689 

Peter Chen West Area Manager x5454 

Torrie Babineaux Customer Service Representative x5684 

Debora Crozier Customer Service Representative x5636 

Sherri Gressett Customer Service Representative x5644 

Darren Jones Customer Service Representative x5865 

Shirlee Kay Customer Service Representative x5646 

Deloris Thornton Customer Service Representative x5651 

Juan Jaramillo Inventory Manager/Planner x5694 

Chirag Modi Inventory Planner x5769 

Kim Caples Inventory Planner x5678 

Trilok Shetti Inventory Planner x5741 

Ryan Johnson Inventory Planner x5627 

Jennifer Anders Parts Manager x5617 

Kesha Stubblefield Parts Team CSR 800-645-6586 or x5720 

Randy Wieczorek Parts Team CSR 800-645-6586 or x5756 

Cynthia Buchanan Parts Team CSR 800-645-6586 or x5752 

Shameika Godfrey Parts Team CSR 800-645-6586 or x5721 

Amey Sadekar Parts Planning Supervisor x5731 

Kristie Stefanik Service Parts Planner x5864 

Sudarshan Krishnan Service Parts Planner x5732 

Keith Johnston Service Parts Planner x5719 

James Taylor Service Parts Planner x5867 

Inventory Control Fax – 713.856.1801 

Dan Edmundson Manager of Inventory Control x5884 

Steve Chai Inventory Control Analyst x5878 

Pat Garnett Inventory Control Analyst x5709 

Vicki Shultz Inventory Control Analyst x5723 

Service Parts — Procurement Fax – 713.856.1824 

Wayne Hartman Director of Parts and Supplies x5840


ContaCts 

Transportation Fax – 713.856.1890 

Marc Marino Transportation Manager x5222 

Literature Fulfillment Group Fax – 713.856.1820 

Crystal Jackson Literature Coordinator x5855 

Ashlay Ferguson Customer Service Representative x5870 

PTAC, Warranty, Consumer Affairs 

Joe McAbee 

PTAC - Inside Sales 

Director of Logistics x5680 

Eric Munoz PTAC/RAC Business Development x5725 

Michael Tiger PTAC/RAC Business Development x5601 

Miles Bolinger PTAC/RAC Business Development x5783 

Zac Bennett PTAC/RAC Business Development x5774 

PTAC Customer Service - 800-227-2919 Fax – 713.856.1883 

Tonya Mays Manager of PTAC/RAC x5742 

Rachel Gaspard Customer Service Representative x5860 

Grisel McCray Customer Service Representative x5726 

Theresa Snyder Customer Service Representative x5869 

Janie Wilson ESH Repair/Replace program x5773 

Jameka Cleeborn ESH Repair/Replace program x5771 

Ruby Smith Customer Service Representative x5729 

Autumn Marble Customer Service Representative x5695 

Kristy Brumfield Customer Service Representative x5695 

Debra Bryant Customer Service Representative x5733 

Kristen Gray Customer Service Representative x5743 

Klent Simmonds Customer Service Representative x5755 

Diana Ree Customer Service Representative x5745 

Cade Bowling 

Warranty - 877-688-9191 

Customer Service Representative x5767 

Paula Hargrove Manager of Warranty Processing x5625 

Cheryl Lyles Standard Warranty Claims Analyst x5493 

Debbie Dang Warranty Product Registration Analyst x5043 

Debbie English Warranty Clerk x5768 

Reneka Williams Warranty Clerk x5682 

Yolanda Doria Warranty Clerk x5494 

Melissa McCune Warranty Clerk x5495 

Doris Howard Warranty Product Registration Analyst x5662 

Laura Khouanmuong Warranty Clerk x5314 

Felipe Bataz Standard Warranty Claims Analyst x5966 

Hema Purohit Extended Warranty Claims Analyst x5858 

Jenny Henry Warranty Product Registration Analyst x5334 

Julicia Minor Standard Warranty Claims Analyst x5718 

Maria Gonzalez Extended Warranty Claims Analyst x5492 

Sharet Herndon Standard Warranty Claims Analyst x5879 

Tori Brandum Special Projects Administrator - Warranty x5979 

Consumer Affairs Fax - 877-254-4729 

Lynn Wright Manager of Consumer Affairs/Warranty x5862 

Shelia Chaney Consumer Affairs Representative x5710 

Sasha Lopez Consumer Affairs Representative x5715 

Juan Sandoval Consumer Affairs Representative x5712 

Claudine Flanagan Consumer Affairs Representative x5728 

Delores French Consumer Affairs Representative x5967 

Jose Vela Consumer Affairs Representative x5749 

Amy Western Consumer Affairs Representative x5717 

Michelle Weatherly Consumer Affairs Representative x5964 

Todd Rabasa Consumer Affairs Representative x5968 

www.goodmanmfg.com

ContaCts 


Goodman manufacturinG company, L.p. 

71810 WiLson parkWay, fayetteviLLe, tn 37334 

931.433.6101 


fayetteviLLe center 

Logistics — Fayetteville 713-602-3236 

John Garrigan Director of Logistics for Fayetteville Logistics Center 931.438.2104 

Shipping — Fayetteville Fax – 931.438.5495 or 931.438.2275 

David Frazier Operations Manager 931.438.2101 

Lynn Pope Traffic Manager 931.438.2448 

Jerry Towry Supervisor, Traffic 931.438.2247 

Mike Ellis Supervisor, Operations 931.438.2254 

Dana Sartain Hac Shipping 931.438.2248 

Marie Brown Inventory Control Supervisor 931.438.2249 

Linda Edmiston Inbound Freight Scheduler 931.438.2270 

Charles Davis Shipping Clerk 931.438.2262 

Kristen Taylor PTAC Shipping 931.438.2257 

Carol Long Inventory Analyst 931.438.2526 

Scott Gilliam Supervisor, Operations 931.438.2271 

Phyllis Gentry Inventory Analyst 931-438-2112 

HTPV Toll-Free – 800.394.8084 

Direct Line Fax Line 

MaryAnn Nolen HTPV Support Center Representative 800-394-8084 713.602.3282 

Publications 

Carol Jean Technical Writer 931.438.2108 

Jennifer Davis Technical Writer 

PTAC Technical Services Toll-Free – 877.376.0214 

Jim Weir Product Specialist Fax Line – 713.316.5520 

Reece Field Product Specialist 

David Pitts Product Specialist 

Tina Sisk Service Account Specialist 

Karen Nave Service Account Specialist 

Mary Ann Nolen Service Account Specialist 

Technical Services - 800 Dealer Assistance Toll-Free – 888.593.9988 

Eric Scheffer Service Support Specialist Fax Line – 713.316.5541 

Chris Trussell Service Support Specialist 

Jeff Barnes Service Support Specialist 

Richard Badger Service Support Specialist 

Jeff Wilson Service Support Specialist 

James Richter Service Support Specialist 

Brian Wilkins Service Support Specialist 

Ricci Wright Service Support Specialist 

Technical Services - Level 2, Distributor Support Fax – 713.602.3246 

Stephen Perry Product Specialist 931.438.2224 

Ricky Winfree Product Specialist 931.438.2268 

Mike Huskey Product Specialist 931.438.2134 

Al Lush 

Technical Services 

Product Specialist 931.438.2240 

Direct Line Fax Line 

Rich Whittington Technical Services Manager 931.438.2223 931.438.2227 

Stan Roberts Technical Services Supervisor 931.438.2261 713.586.8070 

Clara Crowell Technical Services Coordinator 931.438.2483 931.438.2199 

Mark Stokes Technical Training Manager 281.594.1171 

John Hill Technical Trainer 281.850.3192 

Steve Freeman Service Parts Engineer 931.438.2260 

Harold Student Service Parts Engineer 931.438.2278 713.586.0013 

Steve Freeman Service Parts Engineer 931-438-2260 931.438.2273 

Harold Student Service Parts Engineer 931-438-2278 931.438.2273


PurPose 

The Equipment Fulfillment Plan is an integral part of Goodman’s distribution process. 

The plan is designed to integrate inventory requests with planned inventory levels 

and factory production rates. 

goals 

• Have the right equipment at the right place at the right time at the lowest cost 

• Increase sales through proper inventory levels and rapid replenishment 

• Provide timely response and excellent customer service 

success drIvers 

Our success in achieving this will be driven by: 

• Equipment in stock (minimize lost sales) 

• Complete and on-time delivery 

• Inventory turns 

• Reduced product lead times 

• Predictability (fill rates) 

bonded Inventory 

For Distributors participating in Goodman’s consigned warehouse program (“Bonded 

Program”), Goodman brand inventory will be shipped to bonded warehouse agents at 

the bonded warehouse(s) operated for a Distributor. Title to bonded inventory remains 

with Goodman until it is released by the bonded warehouse agent. A Distributor may 

request that additional inventory be delivered to the bonded warehouse. Goodman will 

replenish the bonded inventory with available inventory at its discretion. 

A Distributor is responsible for reporting (via the bonded web system) the delivery of 

product into the bonded warehouse(s) by the next Sales & Inventory (S&I) submittal. 

Model numbers and serial numbers must be provided to the bonded department for 

any items not listed on the original shipment pick list. Goodman reserves the right to 

deem product as being received if a Distributor fails to report receipt of inventory into 

the bonded warehouse(s). 

Any purchase orders or other correspondence from Bonded Program Distributors 

purporting to purchase goods will not be honored. Instead, these communications 

will be treated as requests to replenish bonded inventory and will be shipped based 

on inventory, sales forecasts, recent sales, and historical sales. 

Consigned sales must be reported weekly, with final monthly totals reported no later 

than the 5th business day of the following month. 

The bonded web certificate must be confirmed and signed monthly by the Distributor 

and Distributor’s bonded agent and forwarded to Goodman’s bonded department. 

All consigned release payments must be accompanied by a check transmittal that is 

separate and distinct from the Distributor’s open account payments. 

Inventory PlannIng and customer servIce organIzatIon 

The Inventory Planning and Customer Service Department is dedicated to providing 

excellent customer service and improving sales growth and inventory performance. 

The goal of the department is to deliver the right product to the right place at the 

right time at the lowest cost for all Goodman brand equipment and service parts. 

This group is comprised of Area Managers, Inventory Planners, and Customer Service 

Representatives (CSRs). 


equIpment 

FulFIllment 

plan 

Marshall BlackhaM 

Houston Logistics Center 

7401 Security Way 


713-861-2500, ext. 5772 

www.goodmanmfg.com

equIpment 

FulFIllment 

plan 



area managers 

Area Managers are responsible for the customer service and inventory functions within a specific region of the country. 

Inventory Planners 

Inventory Planners are responsible for managing equipment and parts inventory levels and sales forecasts for a set of Distributors, 

assisting in production planning, and providing logistics analysis. 

csrs 

The CSR is a Distributor’s main point of contact for all customer service-related activities, including placing inventory requests, 

status of requests, availability inquiries, shipment inquiries, and problem resolution for parts and equipment. See Appendix D 

to this section for a detailed listing of department personnel. 

equIPment FulFIllment methodology 

Inventory FulFIllment — rIght Product, rIght Place, rIght tIme 

bonded customers 

The process begins with a Distributor placing inventory requests. 

Customer Service releases product for shipment based on need (as defined by inventory compared to historical and recent 

sales along with production capacity). Inventory includes both bonded and owned inventory at a Distributor’s locations, 

bonded inventory at floor-plan locations, and any bonded inventory at Associate Distributors’ locations. 

oPen account customers 

• The process begins with a Distributor placing orders. 

• Orders will normally have a 10 business-day lead-time (14 calendar days). Typically, products will be delivered within 10 

business days from when orders are placed. 

• Invoicing will be based on the effective price at the time of shipment. 

shIPment cancellatIon — bonded and oPen account customers 

If a Distributor cancels a shipment that has been staged for loading or already loaded for shipment, that Distributor will be 

charged a restocking fee of 20% of the shipment value (at list price). 

carrIer choIce — bonded and oPen account customers 

All requests to ship Goodman brand product via third-party non-Goodman contracted carriers must be arranged by requestor 

at their expense. 

exPedIted shIPments 

bonded customers 

At times, our bonded customers will request inventory in larger quantities than we would normally ship, based on inventory 

and sales data. In these cases, Goodman will only ship the equipment if it does not interfere with existing needs of other 

Distributors. If this condition is met, we will expedite the shipment using the Distributor’s Open Account. Otherwise, Goodman 

will not process the request. 

oPen account customers 

At times, an open account customer cannot wait 10 business days for equipment. In these cases, Goodman will only ship the 

equipment if it will not interfere with existing needs of other Distributors. If this condition is met, Goodman will release the 

equipment for early shipment. However, normal shipping rules will apply. The Distributor will be responsible if expedited 

freight is needed. Otherwise, Goodman will not expedite the shipment. 

shIPPIng — bonded and oPen account customers 

It is our goal to ship the required products to meet targeted inventory levels. Sometimes it may be necessary to ship product 

in advance of the requested dates to minimize transportation costs. In such cases, Distributors must accept and receive these 

shipments. 

In cases of product transition, Goodman will ship older model product until depletion before beginning to ship newer style/ 

model product.


equIpment 

FulFIllment 

plan 

Per the Freight Policy (see the Freight Policy section), Goodman will only pay the freight for full truckload shipments, shipped 

in a dry van using the carrier of Goodman’s choice. If a full truckload cannot be created, Goodman will attempt to create a 

multi-stop load. For equipment shipments to stocking locations a minimum order of $40,000 (~⅓ of a truckload) must be 

placed to qualify for freight pre-paid. Changes or additions to an order will be accepted only within 24 hours from the time the 

order is received. For orders less than $40,000, the load will be consolidated on another truck going to the same general area 

and the Distributor will be charged the cost of the stop and for any out-of-route miles. To qualify for multi-stop, each stop must 

account for at least 10% of a truck’s space. Goodman will not ship the product if a single stop or multi-stop truckload cannot 

be created unless directed by the Distributor at Distributor’s expense. Goodman can send the inventory request report weekly 

(see Reports below). It is the Distributor’s responsibility to request Less-than Truckload (LTL) shipments if needed (at Distributor’s 

expense) for any open items or for quantities that amount to less than 10% of a truck. In addition, product shipped via 

LTL carrier at the customer’s request will be charged a $50 handling fee per order. 

Inventory rebalancIng — bonded customers 

Inventory requests are typically placed and fulfilled at the location level. An inventory imbalance occurs when product is 

needed at the location level but the Distributor’s inventory within a region meets the targeted inventory levels. A region, in 

this case, is a group of locations for a Distributor that are within a day’s travel of each other. The targeted inventory level is 

the amount of inventory, based on historical and recent sales, that will result in the inventory turns goal being met. If there is 

an imbalance, it is the Distributor’s responsibility to rebalance inventory amongst Distributor’s locations. Goodman will not 

continue to ship additional inventory into a Distributor’s region if there is an inventory imbalance. 

Pack quantItIes — bonded and oPen account customers 

Shipping units in their original pack quantity reduces damage incurred during transit and improves labor efficiency for all parties 

by reducing the time to load/unload a trailer. The following item classes are shipped in pack quantities only: 

• Condensing Units 

• Heat Pumps 

• Air Handlers 

• Furnaces 

• Ceiling Access Panels/Wall Access Doors 

• Parts and Accessories 

The only exception to this is when Goodman has been requested to ship the product directly to a job site. For job-site shipments, 

we will break packs when necessary. For shipments to a Distributor’s warehouse, co-distributor, or floor-plan location, 

all shipments will be in pack quantity. For equipment shipments to stocking locations, a special request to break a factory pack 

will result in a $25 per line item charge being applied to the invoice. 

If an inventory request is made with SKUs and quantities having broken packs, the SKUs will be notated in the inventory 

request report. As Distributors typically have different requirements, our policy is to alert the Distributor regarding the pack 

quantity issues and only ship the portion of the order that can be shipped in pack quantity. The order will be “rounded down” 

to the nearest pack quantity for the purpose of shipping. The remaining quantities will not be shipped until the Distributor 

adjusts the order with the CSR. 

dIrect shIPments — bonded and oPen account customers 

Goodman will pay freight for direct shipments to a Distributor’s customer or job site if the order is valued greater than 

$40,000. Freight for orders less than this amount will be charged to the Distributor. 

revIeWs — bonded dIstrIbutors 

quarterly revIeW 

In order to meet Goodman’s requirements for inventory turns, there will be quarterly inventory turn reviews. To calculate 

inventory turns, this review will take into account the average inventory ($) per month over a rolling 12 months and the sales 

($) over a rolling 12 months. This calculation is based on the bonded reporting done by each bonded Distributor, as audited 

by Goodman. 

Each quarter has an inventory turn target set by Goodman. The targets for 2012 are shown in the table below. Distributors 

failing to meet the targeted goal at the end of the quarter will have a bonded release created. The release will account for the 

delta between sales and required sales for the minimum turns goal (up to the dollar value of bonded inventory). Appendix C 

shows an example of the calculation that will be done every quarter to determine the pay out. The table below describes the 

break-out by quarter with an example for the goal. 

www.goodmanmfg.com

EquipmEnt 

FulFillmEnt 

plan 


Table 1: Quarterly Review Process with Inventory Turns Goal 


Jan Feb Mar April May June July Aug Sept Oct Nov Dec 

Quarter/Measurement Period I I I II II II III III III IV IV IV 

Turns Goal 8.0 8.0 8.0 8.0 8.0 8.0 8.0 8.0 8.0 8.0 8.0 8.0 

RepoRts — Bonded distRiButoRs 

In an effort to ensure that Distributors have the information needed to make proper inventory requests, Goodman will send 

reports detailing inventory turns, open inventory requests, and inventory request analysis. 

inventoRy tuRns RepoRt 

This report (available upon request) details inventory turns by item class and brand. It also details the payout (if any) if the 

quarterly payout were ending that month. 

inventoRy Request RepoRt 

This report will be sent upon request detailing all open inventory requests with the ship status and those items not in pack quantity. 

inventoRy Request AnAlysis 

This report will be sent upon request advising the Distributor of the items that need to be requested or that need to be 

requested in a larger quantity based on current inventory and sales. This is meant as guidance only and is provided to aid the 

Distributor with inventory requests. 

sAles And inventoRy RepoRts 

Preparing and submitting daily Distributor S&I Reports are mandatory requirements of the 2012 Goodman Equipment Purchase 

Plan for bonded/consigned customers. This information is critical for managing Distributor inventory levels and for 

production planning. All equipment inventories (including owned items outside the bonded warehouse inventory) must be 

reported on the daily S&I report. Also, any bonded inventory on a Dealer Floor Plan should be included. S&I must be submitted 

accurately; this means the SKUs must match what is in the physical location and quantities must match actual information. 

S&I reports are due every business day for the preceding business day. If the report has not been submitted on a timely basis, 

shipments may be suspended until the S&I report is current. 

As timely and accurate S&I data improves the information and service levels for Distributors and Goodman, all Distributors are 

required to submit daily S&I. This allows Goodman to see daily sales and react accordingly to sales trends. Daily S&I submittal 

shortens the lead-time between product being sold at the Distributor site and product being replenished from the factory 

warehouse. As submitting daily S&I can potentially require changes to the current systemic data flow, Goodman will provide 

resources and guidance to assist in meeting this requirement. Contact your Logistics Area Manager if you need assistance. 

See Appendix D for contact information. 

Distributors may upload the required S&I information in the following way: 

1. Upload a *.txt, *.xls or *.zip file via Goodman’s website 

(www.goodmanmfg.com). You may upload files 

in the following formats: 

a. Text file with fields separated by an asterisk (*) 

and a .txt extension 

b. Zipped text file with fields separated by an asterisk 

(*) and a .txt.zip extension 

c. Excel spreadsheet with an .xls extension 

d. Zipped Excel spreadsheet with an .xls.zip extension 

2. FTP text files with fields separated by an asterisk (*) 

3. Type the information using the Goodman website 

(www.goodmanmfg.com). 

Figure 1: Navigate through this screen to upload your weekly S&I report.


Once the S&I information is submitted, the data will 

be analyzed by Goodman. Sales trends will be used for 

production planning. The Inventory Planner or Area 

Manager is the point of contact for any S&I-related 

questions. 

Model 

Begin 

Inventory 

Receipts 

Sales 

Trans In 

Table 2: S&1 Data 

Trans Out 

EquipmEnt 

FulFillmEnt 

plan 

Figure 2: Navigate through this screen to enter your weekly S&I report. 

End 

Inventory 

Committed 

Urgent 

Need 

Available 

Excess 

HKR-03 50 18 10 0 0 58 0 0 0 0 0 

HKR-05 75 36 25 0 0 86 0 0 0 0 0 

HKR-05C 60 24 18 0 0 66 0 0 0 0 0 

HKR-06 80 12 25 0 0 67 0 0 0 0 0 

HKR-08 150 72 80 0 0 142 0 0 0 0 0 

HKR-08C 270 90 40 0 0 320 0 0 0 0 0 

HKR-10 300 42 20 0 0 322 0 0 0 0 0 

HKR-10C 110 0 25 0 0 85 0 0 0 0 0 

• Begin Inventory: Inventory at beginning of date period 

• Receipt: Quantity received during the time period 

• Sales: Quantity sold during time period 

• Trans In: Quantity received as a transfer during time period 

• Trans Out: Quantity shipped as a transfer during time period 

• End Inventory: The final inventory at the end of the time 

period 

• Committed: Inventory a Distributor is holding for a customer; 

normally, this should be inventory that will be 

sold in the current month 

• Urgent Need: Quantity needed for the next week but not 

on hand 

Description of Data fielDs 

Adjust. 

Damaged 

• Available Excess: Quantity a Distributor will not need in 

the next two months 

• Adjustments: Any inventory shortages or overages from 

the last period 

• Damaged: Quantity of the ending inventory that is not 

sellable due to damage 

• Ending inventory = 

beginning inventory 

+ receipts into inventory 

– sales from inventory 

+ transfers in 

– transfers out 

+ adjustments 

www.goodmanmfg.com

equIpment 

FulFIllment 

plan 



oPen account dIstrIbutors — oPen orders rePort 

This report will be sent weekly (or as requested) detailing all open inventory requests with the ship status and a notation for 

any items not in pack quantity. 

daIly sales rePorts – oPen account customers 

Goodman requires that all open account distributors provide a daily report of Goodman products sold. Providing daily pointof-sale 

data is the standard in many industries and is essential for production planning. Goodman can receive this information 

in a variety of formats, including all of those mentioned above, and will provide assistance during the implementation of this 

report if needed. At a minimum, the report should include the item number, date, quantity sold, and remaining inventory. 

The purpose of this request is to understand the sales pattern of each SKU in order to quickly identify trends and make adjustments 

to provide better service levels. Goodman is not interested in receiving any dealer-specific information. 

electronIc data Interchange 

Electronic Data Interchange (EDI) is the computer-to-computer exchange of business information using a public standard. 

EDI was first used in the transportation industry more than 20 years ago. It is a central part of Electronic Commerce (eCommerce), 

because it enables businesses to exchange business information electronically much faster, more cheaply, and more 

accurately than is possible using paper-based systems. 

In EDI, the electronic equivalents of common business documents such as Advanced Shipping Notices, Requests for Quotes, 

Purchase Orders, and Invoices are transmitted electronically between the computers of Trading Partners. These electronic 

documents are given standardized electronic formats and numbers (referred to as ANSI X12 standards), so everyone involved 

can correctly interpret the information that is sent to them. 

Value-Added Networks (VANs), companies similar to long-distance phone companies, provide telecommunication connectivity 

between Trading Partners. Translation software is used by each Trading Partner to translate the business data from common 

ASCII or other formats to ANSI X12 format, and vice versa. 

Goodman will continue to expand its use of EDI. Goodman currently uses EDI for inventory requests, advanced shipping 

notices, invoices, order confirmations, and manifests. The benefits of EDI inventory requests over faxing or emailing include: 

• Orders entered into MAPICS (Goodman’s system) in a matter of seconds as opposed to up to 24 hours 

• Less reliance on human interpretation of data. EDI virtually eliminates keystroke errors caused by misreading emails and 

handwritten faxes. 

Please contact your Area Manager for assistance in implementing EDI. 

Inventory transFers 

Please see Appendix A for the detailed procedures on transfers. 

returns 

Please see the Freight Policy section and Appendix B for the complete Goodman Return Material Authorization Policy. 

account adjustment authorIzatIons 

Please see Appendix C for the detailed procedures on adjustments.


Inventory transfer PolIcy 

EquipmEnt 

FulFillmEnt plan— 

appEndix a 

condItIons 

Inventory transfers between Distributors are used to help alleviate inventory shortfalls and balance excess inventories. 

Although transfers will always be necessary, our intention is to deploy correctly the first time. 

freIght charges 

Goodman will pay the freight for transfers only if the following conditions apply: 

• For bonded Distributors, there must be a shortage within multiple Distributor locations. For open account Distributors, the 

product must be at the 10 business-day due date. 

• The product must not be available at any Goodman warehouse. 

• The product must not be in the production schedule within the next five business days. 

Process 

• The CSR verifies when the product will be needed. 

• The CSR will explore the closest geographical region where the required product is located. Once the needed product 

has been located from field inventory, the CSR will initiate the Inventory Transfer Form. The CSR will also determine if any 

additional product could be transferred to the same location, based on the receiving location’s inventory needs. 

• The CSR will validate all shipping information from both shipping and receiving locations. Product older than 12 months 

should never be transferred unless authorized by the receiving Distributor. 

• The CSR will fax the Transfer Authorization Form to both the sender and the receiver. 

• The CSR will contact and provide the Transportation Dept. with the appropriate information. The CSR will confirm the transfer 

authorization with the shipping location. Our Traffic Dept. experiences many delays because a Distributor or branch 

does not communicate transfers to the appropriate parties when contacted for pick-up. 

• The shipper is required to have the freight ready for pick-up prior to the designated carrier’s arrival, including proper documentation 

of the product to be shipped. 

• If a transfer is canceled or modified, all parties must be notified (sender, receiver, transportation, transfer administrator, 

etc.) by the party requesting cancellation. 

• The shipper will ensure all paperwork, including model and serial numbers, Bill of Lading (BOL), and copy of Transfer 

Authorization Request, is sent to the Transfer Administrator within seven (7) days of shipment. 

• The receiver will ensure all paperwork, including model and serial numbers, BOL, and copy of Transfer Authorization 

Request, is sent to the Transfer Administrator upon verification of receipt within seven (7) days of shipment. 

• Discrepancies involving product and/or serial numbers must be communicated to the Transfer Administrator upon receipt 

of inventory transfer. 

• Do not ship damaged products. The shipping distributor will verify that product to be transferred is not damaged and in 

factory condition. 

• The shipping distributor will provide photos and documentation verifying condition of product prior to shipment. Failure 

to provide such documents may result in shipping distributor being charged back for damaged equipment shipped, and 

all applicable freight or handling charges. (Model and serial numbers must be documented prior to shipment of product). 

• If product arrives damaged, the receiving Distributor must document and photograph the damage prior to unloading. The 

damage must be notated on the carrier’s Delivery Receipt and/or BOL. Failure to do so will result in claim denial. Specific 

detail, such as the model and serial number, must be included. The receiving Distributor must file a freight damage claim 

with the freight carrier. Do not refuse product. Refused product will be sent back to the receiving Distributor at the Distributor’s 

expense. Any cost associated with refused product will be at the Distributor’s expense (see Freight Policy). 

Shipment of damaged product will result in the refusal of credit to the shipper for the full value of product shipped. The 

shipper will also be charged for the freight expense of the transfer. 

www.goodmanmfg.com


EquipmEnt 


appEndix B 

return MaterIal authorIzatIon PolIcy 

Any product return request must be submitted to the Distributor’s CSR, who will submit it for approval. Product to be returned 

must be the current model, in original cartons and/or packaging, and have prior written authorization. No credit will be given 

for damaged or obsolete product, or for product returned without authorization. Obsolete product is defined as any SKU that 

is not the current model. Goodman will refuse any returned shipment without the proper approved authorization. Failure to 

adhere to the following procedure may result in additional charges and delays. 

return authorIzatIon Procedure 

• Request a Return Material Authorization (RMA) from your CSR. 

• Customer must provide model and serial number of specific items requesting to be returned via RMA. 

• In the event that you have received a shipment in error (over-shipment, duplicate shipment, short-shipment, damage, 

etc.), you must notify Logistics Feedback (logistics.feedback@goodmanmfg.com) or your CSR within 24 hours of shipment 

receipt to process the return. 

• RMA requests for incorrect shipments or over-shipments must be requested within two (2) business days after receipt of 

product. 

An RMA request for reasons other than listed above (such as “customer canceled order”) may be approved with a product 

review, customer history/item sales, and appropriate re-stocking fee. Re-stocking fees are normally 20% of the cost of the 

product value, plus any freight expenses. This must be requested within two (2) business days after receipt; otherwise, it will 

be denied with no credit being issued. 

An RMA request for equipment and/or parts shipped direct to a customer or job site will be denied. Any damaged receipts will 

be returned to the Distributor. Credit will not be issued for damaged product received via RMA. 

ALL returns must include the RMA form attached to the load, product, or in the box as a packing list (do not write on any 

boxes). Returns not properly marked, as well as any products and/or quantities not matching the original RMA, will be refused 

and returned to the customer (sender) at his expense. 

ALL RMA requests expire 30 days after issuance; therefore, all returned products must be received at the correct facility (HLC, 

Fayetteville, etc.) within the 30-day period. Product delivered after 30 days will be refused and credit will not be issued. 

Important: You must enclose the RMA form with your return; otherwise, credit will not be issued. 

shIPPIng requIreMents 

• Customer is responsible for shipping charges on all returned items, with the exception of defective equipment, incorrect 

shipments, or other approved returns. 

• Customer shall use the original or equivalent packaging and ensure the product is loaded and shipped properly. In some 

cases additional packaging may be required to prevent shipping damage. 

unauthorIzed returns 

Any returns that do not meet the above-mentioned requirements will be classified as an unauthorized return and credit will 

not be issued. These requirements include any damaged product that was not previously approved. Goodman will not be 

liable for any loss or damage to unauthorized returns. The Distributor will be charged all related transportation and restocking 

cost for any shipments refused by a Distributor’s customer (i.e. direct shipment). 

docuMentatIon 

If a Distributor/customer requests resolution for shipping discrepancies, damages, unloading or detention fees, RMA’s or pricing, 

the above-mentioned procedures must be followed. The claims process will begin with a Distributor/customer contacting 

the Operations Department via fax or e-mail (713-602-3209 or logistics.feedback@goodmanmfg.com), or their CSR to request 

an Account Adjustment Authorization (AAA) be initiated. All supporting documentation must be provided in order to begin 

the AAA process. Failure to do so will result in denial of claim. 

www.goodmanmfg.com

Distributor XYZ 


Total 

Month End 

1 2 3 4 5 6 7 8 9 10 11 12 Inventory 

Class Type 

Sales $2,000 $2,000 $1,800 $4,000 $2,585 $1,680 $2,287 $2,534 $1,555 $1,564 $1,995 $2,254 N/A $26,254 

Inventory $5,528 $4,840 $4,445 $4,775 $4,052 $3,716 $3,716 $3,940 $3,236 $2,798 $2,605 $2,957 $2,829 $3,803 

Air Handlers 

Turns 4.63 5.17 4.69 10.88 7.99 5.43 7.17 8.47 6.18 6.95 8.61 9.35 N/A 6.90 

Sales $7,758 $5,294 $4,546 $4,252 $4,564 $4,355 $4,328 $4,200 $11,770 $8,000 $6,000 $10,008 N/A $75,075 

Inventory $17,727 $13,677 $11,556 $10,409 $9,127 $9,338 $9,419 $9,534 $10,707 $12,351 $14,995 $20,597 $18,744 $12,937 

Coils 

Turns 5.93 5.04 4.97 5.22 5.93 5.57 5.48 4.98 12.25 7.02 4.05 6.11 N/A 5.80 

quarterly Payout calculatIon 

Sales $67,565 $66,258 $47,253 $50,285 $75,125 $92,452 $85,426 $72,159 $65,215 $53,585 $75,999 $124,661 N/A $875,983 

Inventory $87,394 $97,650 $108,422 $103,894 $101,951 $125,493 $104,025 $74,630 $81,450 $89,963 $101,250 $132,840 $123,602 $102,505 

Condensers 

Turns 8.76 7.72 5.34 5.86 7.93 9.67 11.48 11.10 9.13 6.73 7.79 11.67 N/A 8.55 

Sales $88,542 $85,153 $69,257 $65,826 $76,525 $97,824 $71,249 $73,527 $91,999 $125,186 $105,684 $124,851 N/A $1,075,623 

Inventory $129,738 $134,332 $124,972 $118,942 $109,454 $122,023 $117,652 $127,046 $147,791 $162,689 $141,886 $147,898 $153,297 $133,671 

Furnaces 

Turns 8.05 7.88 6.81 6.92 7.93 9.80 6.99 6.42 7.11 9.86 8.75 9.95 N/A 8.05 

Sales $65,952 $70,111 $76,954 $71,850 $71,585 $73,795 $59,259 $76,825 $61,059 $69,999 $64,285 $81,582 N/A $843,256 

Inventory $97,672 $93,310 $112,199 $122,792 $122,333 $123,933 $111,522 $113,952 $143,180 $142,815 $127,328 $121,976 $118,243 $119,327 

Heat Pumps 

Turns 8.29 8.19 7.86 7.03 6.98 7.52 6.31 7.17 5.12 6.22 6.19 8.15 N/A 7.07 

Sales $1,000 $1,558 $1,258 $1,958 $1,257 $1,958 $1,000 $1,155 $1,238 $1,249 $1,888 $2,564 N/A $18,083 

Inventory $2,849 $2,912 $3,239 $2,823 $2,064 $2,558 $3,205 $2,874 $2,527 $2,112 $2,310 $1,363 $1,606 $2,496 

Package Cool 

Turns 4.17 6.08 4.98 9.62 6.53 8.15 3.95 5.13 6.40 6.78 12.34 20.73 N/A 7.25 

Sales $14,925 $18,218 $12,658 $8,652 $9,524 $8,652 $9,524 $7,521 $12,587 $11,085 $1,258 $13,584 N/A $128,188 

Inventory $27,447 $25,001 $21,646 $24,656 $21,763 $15,928 $14,057 $13,991 $14,061 $11,458 $17,802 $19,979 $19,843 $19,049 

Package Gas 

Turns 6.83 9.37 6.56 4.47 6.06 6.93 8.15 6.43 11.84 9.09 0.80 8.19 N/A 6.73 

Sales $15,825 $16,254 $12,582 $13,258 $14,824 $13,259 $15,240 $13,258 $13,000 $12,543 $10,924 $12,582 N/A $163,549 

Inventory $18,022 $20,386 $25,967 $25,277 $20,959 $19,650 $20,347 $21,453 $17,483 $15,702 $14,191 $15,011 $21,708 $19,704 

Package Heat 

Turns 9.89 8.42 5.89 6.88 8.76 7.96 8.75 8.17 9.40 10.07 8.98 8.22 N/A 8.30 

Open Account Sales $4,258 $1,829 $1,344 $5,120 $1,258 $1,242 $3,095 $8,120 $3,659 $3,587 $1,982 $1,187 N/A $32,261 

Sales $267,825 $266,675 $227,652 $225,201 $257,247 $295,217 $251,408 $259,299 $262,082 $286,798 $270,015 $373,273 N/A $3,242,692 

EquipmEnt 


appEndix C 

Inventory $386,377 $392,108 $412,446 $413,568 $391,703 $422,639 $383,943 $367,420 $420,435 $439,888 $422,367 $462,621 $459,872 $413,491 

Total 

Turns 8.26 7.95 6.61 6.71 7.58 8.78 8.03 7.90 7.31 7.98 7.32 9.71 N/A 7.84 

Date Month 1 Month 2 Month 3 Month 4 Month 5 Month 6 Month 7 Month 8 Month 9 Month 10 Month 11 Month 12 

8.26 8.08 7.60 7.42 7.41 7.69 7.75 7.71 7.65 7.71 7.64 7.84 

8.26 7.95 6.61 6.71 7.58 8.78 8.03 7.90 7.31 7.98 7.32 9.71 

Cumulative Monthly 

www.goodmanmfg.com


contacts 

EquipmEnt 


appEndix d 

Forecasting & Production Planning Fax – 713.861.9268 

Caroline Attaway Director — Forecasting & Master Scheduling x5656 

Mary Johnson Production Planner- Fayetteville x5427 

Autumn Marble Production Planner- Dayton and Furnace x5735 

Joy Size Planning Coordinator x5349 

Inventory and Order Management 

Marshall Blackham Director — Inventory Planning and Order Services x5772 

Darren McConnell East Area Manager x5655 

Gina Carlisle Customer Service Representative x5692 

Hershelle Collins Customer Service Representative x5686 

Karen Gibbs Customer Service Representative x5632 

Sabrina Merrick Customer Service Representative x5645 

Beverly Ray Customer Service Representative x5765 

Donna Turner Customer Service Representative x5689 

Peter Chen West Area Manager x5454 

Torrie Babineaux Customer Service Representative x5684 

Debora Crozier Customer Service Representative x5636 

Sherri Gressett Customer Service Representative x5644 

Darren Jones Customer Service Representative x5865 

Shirlee Kay Customer Service Representative x5646 

Deloris Thornton Customer Service Representative x5651 

Juan Jaramillo Inventory Manager/Planner x5694 

Chirag Modi Inventory Planner x5769 

Kim Caples Inventory Planner x5678 

Trilok Shetti Inventory Planner x5741 

Ryan Johnson Inventory Planner x5627 

Jennifer Anders Parts Manager x5617 

Kesha Stubblefield Parts Team CSR 800-645-6586 or x5720 

Randy Wieczorek Parts Team CSR 800-645-6586 or x5756 

Cynthia Buchanan Parts Team CSR 800-645-6586 or x5752 

Shameika Godfrey Parts Team CSR 800-645-6586 or x5721 

Amey Sadekar Parts Planning Supervisor x5731 

Kristie Stefanik Service Parts Planner x5864 

Sudarshan Krishnan Service Parts Planner x5732 

Keith Johnston Service Parts Planner x5719 

James Taylor Service Parts Planner x5867 

www.goodmanmfg.com


PurPose* 

The Mark-up Rebate Program’s goal is to increase the Distributor’s market share by 

keeping costs low while keeping margins high. Each Distributor participates at the 

program level mutually agreed upon by the Distributor and Goodman. 

Depending on your program level, you are allowed to mark up your selling price to a 

given level and receive the maximum rebate from the factory. If you sell higher than 

your allowable mark-up, you will not receive the maximum rebate and, in certain 

circumstances, may forfeit the rebate altogether. The mark-up rebate is calculated 

monthly and is paid based on your year-to-date results; thus if you sell above the program 

in one month, you may still recoup your lost rebate in future months by selling 

below the allowable mark-up. If you sell at or below the allowable mark-up, you will 

receive the maximum rebate. 

Various sub-programs (Large Customer, Super-Large Customer, Associate Distributor, 

Johnstone, Dealer Discount Pricing, and National Accounts) are “out-boarded” (i.e., 

excluded) from the total sales and cost of sales when calculating the mark-up rebate. 

Please refer to the respective sections for detailed descriptions of these programs. 

* For Distributors having Distributor Sales Agreements with Goodman Sales Company, the specific terms 

and conditions of your written agreement will control. 

rePortIng requIrements 

Report your sales in the Universal Format. Upload using excel or FTP. 

A B C D E F G H 

Distributor 

# 

Zip Code 

Sold From 

Transaction 

Type 

Bonded 

(Y/N) 

Model 

Serial 

# 

Transfer 

Customer 

# 

I J K L M N O P Q 

Dealer 

# 

Dealer 

Name 

Invoice 

# 

Invoice 

Date 

Unit 

Price 

Unit 

Cost 

ZIP Code 

Sold To 

Promo 

# 

Reference 

# 

Transfer 

Customer 

Zip Code 

A. Distributor #: Distributor assigned as the parent account in SecureNet 

B. Zip Code Sold From: US 5-digit zip codes and Canada postal codes only. For 

international sales other than Canada, report “INTL” 

C. Transaction Type: SLD=sale, RTN=Return, PROMO=Promo 

D. Bonded (Y/N): B=Bonded sale N=No Bonded sale 

E. Model: 

a. Goodman’s model # when Transaction type is SLD or RTN 

b. Valid promotional code (per PMN) when Transaction type is PROMO 

F. Serial # (Optional): Serial # of the unit sold 

G. Transfer Customer #. (Optional): If unit has been transferred to or from other 

Distributor, please indicate the other distributor’s number 

H. Transfer Customer. Zip Code (Optional): If unit has been transferred to or from 

other Distributor, please indicate zip code involved in the transfer 

I. Dealer #: Dealer number assigned by the distributor to its customer 

J. Dealer Name: Name of the dealer 

K. Invoice #: Invoice # used on the sale 


PrograM adMinistration 

ATTN: Judy Collins 



713-861-2500, x5251 

mark-up 

reBate 

program 

Miscellaneous Legal 

Distributor’s account must be current as a 

prerequisite to receiving rebates under this 

program. This is a summary of the terms 

of the Mark-up Rebate Program. Specific 

terms and conditions are stated in the Distributor’s 

contract. Goodman reserves the 

right to modify or terminate this program at 

any time in its sole discretion. 

www.goodmanmfg.com

mark-up 

reBate 

program 



L. Invoice Date: Date of the sale in YYYYMMDD format 

M. Unit Sale Price: Unit price or discount amount for Promos 

N. Unit Cost: Unit price paid to Goodman at purchase time 

O. Zip Code Sold To: US 5-digit zip codes and Canada postal codes only. For international sales other than Canada, 

report “INTL” 

P. Promo # (Optional): A Goodman provided PC Code (if applicable) 

Q. Reference # (Optional): To be printed as a reference on the payment check 

mark-uP rebate Program bank usage rules 

This program gives the Distributor the tools to manage his market pricing requirements and develop sales programs to generate 

sales of Goodman brand products. Should the market allow products to be sold to the Dealers at a level above the selected 

margin, the Distributor earns “bank.” The “bank” allows the Distributor to design local marketing programs that enhance the 

sale of Goodman brand products and is a 12-month rolling calculation. 

Bank funds can be used for the following programs: 

1. Pricing 

a. Giving Distributors the ability to respond to competitive pricing situations is the primary purpose of the Mark-up Rebate 

Program. 

b. Should a competitive situation arise, the Distributor may sell products at a price below the margin cap, using bank funds 

to make up the difference between the selling price and the margin cap. 

2. Advertising 

a. Media Advertising 

• Advertising must feature Goodman as the primary or secondary brand in the communication, with no less than onethird 

of the product-focused time or ad space featuring Goodman 

• A copy of the ad must be submitted with the claim 

b. Yellow Pages Advertising 

• For a Yellow Pages trade listing, trademark, or display ad that communicates that the Distributor or Dealer sells Goodman 

products 

• A copy of the tear sheet or a proof of the listing must be submitted with the claim 

c. Direct Mail Expenses 

• For direct mail programs that feature Goodman brand HVAC products 

• A copy of the direct-mail piece issued must be included with the claim 

3. Meetings/Trips 

a. A Distributor may submit receipts for reasonable expenses, including airfare, ground transportation, lodging, and meals 

for meetings/trips that improve a Distributor representative’s or Dealer’s ability to sell Goodman brand products, such 

as the following: 

• Factory tours organized by Goodman 

• Local Dealer meetings 

• Other Goodman-sanctioned or -approved meetings or trips 

b. Distributors should not attempt to submit claims for trips that their Dealers have already paid for. 

• If the Dealer has paid for a portion of the trip cost, bank funds may be used only to pay the portion not paid by the Dealer. 

• Any Distributors submitting claims for trips that dealers have already paid for will no longer be eligible for reimbursement 

of trip costs through bank funds. 

• Trips can be paid for only once by one party. 

• Management of trips must be defined, and receive prior approval by the Regional Sales Director and Senior Vice 

President of Sales. 

Note: If you are unsure whether your event falls within the options above, contact Dawn Campbell at 713.861.2500 x5899.


mark-up 

reBate 

program 

4. Merchandise Displaying the Goodman Logo 

a. Prior approval from the Senior Vice President of Sales, must be obtained for purchases of Goodman logo’d products 

using bank funds. 

b. For logo’d merchandise that will be given to Distributor personnel, HVAC Dealers, or consumers to promote the awareness 

and sale of Goodman products: 

• Promotional materials, such as trade show and event giveaways 

• Incentive items, such as sales promotion awards 

5. Open Houses 

a. Bank funds may be used for the costs of holding Open House events at which information about Goodman products are 

presented to Dealers 

b. The Open House event invitation that was sent to Dealers must be submitted with the claim 

6. Promotional Programs: For use in promotions supporting the sale of Goodman products, including the following: 

• Customer rebates for purchase of Goodman products 

• Consumer financing through the American General Program for Goodman products 

• GoodCare Extended Warranty Agreements 

7. Sales Contests and Spiffs 

a. For those programs within the Distributorship that help drive sales of Goodman products by Distributor sales personnel 

b. Program documentation must be attached to claim 

8. Signage 

a. Goodman interior/exterior signage purchased through Dualite 

b. Goodman display racks purchased through Siegel Display 

c. Goodman vehicle signage purchased through The Hayden Corporation 

9. Sponsorships 

a. Bank funds may be applied toward those sponsorships that make sense for the Distributor and for Goodman’s business 

b. A letter describing the target audience reached by the sponsorship and the business rationale for the sponsorship must 

be submitted with claim 

c. To avoid confusion regarding what sponsorships are appropriate for bank usage, the Distributor should either build the 

sponsorship into the seasonal marketing plan OR submit information about the sponsorship to the Goodman Regional 

Sales Director for pre-approval 

10. Trade Shows 

a. For trade show-related expenses at Builder and HVAC shows where the Distributor features Goodman products. Only 

those items/services supporting display and promotion of Goodman products are eligible for reimbursement through 

bank funds 

b. Bank funds cannot be used for capital expenditures, such as a custom trade show booths, computers, etc. Bank funds 

cannot be used to pay freight costs associated with product movement or delivery. 

Distributors may use bank funds for up to four quarters after they are earned. If a distributor earns bank in Q1 2012, they will 

have until the end of Q1 2013 to use those funds. Goodman will no longer sweep away any unused bank funds at the end of 

each calendar year. However, funds that go unused for four quarters will be lost. Bank claims will be applied against the oldest 

available quarterly bank balance. Submitted bank claims in excess of earned bank will be applied to future quarters until 

bank is earned. If there is a positive bank balance (no remaining bank) at the end of the year, that will be zeroed out to start 

the new year at zero bank. 

claIm Procedures 

Bank Claims are to be submitted in Program Application Process (PAP). Any supporting documents should be attached. Payment 

will be made quarterly if funds are available. 

www.goodmanmfg.com


PurPose 

For 2012, Goodman continues to pursue and maintain strong and long-term partnerships 

with national and regional contractor organizations. These groups include, but 

are not limited to: 

• HVAC Consolidators 

• Contractor Affinity Groups 

• Contractor Best-Practices Organizations 

• HVAC Franchises 

• Contractor Buying Groups 

All our strategic alliance partnerships provide for preferred vendor rebates to qualifying 

member contractor or service centers to motivate them to purchase or continue purchasing 

Amana brand products. Rebates are funded 100% from Goodman. 

DIstrIbutor resPonsIbIlItIes anD InformatIon 

PreferreD VenDor sIgn-uP forms 

All contractors or service centers wishing to participate in the preferred vendor 

rebate program through their affiliate organizations are required to have an approved 

Preferred Vendor Rebate registration in Program Application Process (PAP). Distribution 

TSM’s or counter associates should ensure that the member contractor is registered 

correctly in PAP. Sales should be reported quarterly using the same account number. 

rebates 

Rebates vary among the groups depending on buying potential, product mix, area 

of specialty etc. These rebates are confidential and should not be discussed with 

contractors or others outside the organization network. Rebates are normally paid 

quarterly; one check is issued to the organization. The organization is responsible for 

distributing the rebates to its members or service centers. Rebates are paid to the 

organization within 60 days after the end of each quarter. 

ContaCt InformatIon 

Strategic 

allianceS 

Mike Henson 

Director, Strategic Alliances 

256-603-9611 

256-533-3814 — Fax 

mike.henson@goodmanmfg.com 

Beverly CHildress 

Director, National Accounts 

931-625-2118 

beverly.childress@goodmanmfg.com 

JiMMie vasquez 

Manager, Strategic Alliances 

713-263-5788 — Office 

713-539-2836 — Cell 

713-331-3275 — Fax 

jimmie.vasquez@goodmanmfg.com 

dawn CaMpgell 

Program Coordinator 

713-263-5899 — Office 

713-316-5577 — Fax 

dawn.campbell@goodmanmfg.com 

www.goodmanmfg.com

strategIC 

allIanCes 


2011 Goodman Distributor Manual 

rePortIng 

Distributors who do not report sales by dealer directly to Goodman on a quarterly basis (unless otherwise nstructed) will be 

contacted by the Strategic Alliance Department and given a worksheet containing the names of those dealers who have reported 

a vendor relationship with a distributor. Distributors must provide to the Strategic Alliance Dept. the purchase amounts 

of qualifying equipment within seven (7) working days after the end of the quarter. This ensures that Goodman can expedite 

rebates to the groups. Distributors should report these figures back to the individual contractor to reduce the number of discrepancies 

AFTER Goodman has cut the quarterly rebate check. 

qualIFyIng equIPment 

Goodman equipment that qualifies for preferred vendor rebates are limited to serialized items sold by Goodman Manufacturing 

Company, L.P. No accessory items qualify for national rebates. However, distributors are encouraged to develop regional 

rebate structures for accessory items and supplies paid locally with these members or service centers. 

current strategIc allIance PartnershIPs 

• ARS (American Residential Services) 

• Aire Serv / Pro Trade Net 

• Comfort Systems USA 

• Dr. Energy Saver 

• Excellence Alliance (EAI) 

• LINC Group / Green Homes America 

• Nexstar 

• Direct Energy / Clockwork 

• AirTime 500 (AT500) 

• BuyMax 

• One Hour A/C (OHAC) 

• Benjamin Franklin Plumbing 

• Electricians Success, Inc. 

• Mr. Sparky 

• Plumbers Success, Inc. 

• National Comfort Institute (NCI), formerly 

International Service Leadership (ISL) 

• Retail Contractors Coalition / 

Service Nation Alliance 

• United CoolAir Corporation 

• WellHome, Inc. 

(div. of Masco Home Services)


PurPose 

The Goodman Dealer Discount Pricing Program is intended to assist the distributor in 

maintaining a profitable margin while aggressively seeking new Goodman equipment 

sales. 

Program regIstratIon 

All requests for funding must be applied for and approved through the Program 

Application Process (PAP). All relevant information must accompany the application 

for it to be considered. Once your request is approved, you will be notified, and then 

you may proceed with the sale/quote. 

PrIcIng/rebate 

Based on the Distributor sales price multiplier, a sliding scale rebate will be applied 

to provide the Distributor with the gross margin percentage outlined below. Rebates 

will be paid off of the 1.0 list price. 

Distributor 

Sell price 

Goodman 

Rebate % 

Gross 

Margin 

Distributor 

Sell price 


Rebate % 

Gross 

Margin 

1.02 12.60% 14.3% 0.90 21.00% 12.2% 

1.01 13.30% 14.2% 0.89 21.70% 12.0% 

1.00 14.00% 14.0% 0.88 22.40% 11.8% 

0.99 14.70% 13.8% 0.87 23.10% 11.6% 

0.98 15.40% 13.7% 0.86 23.80% 11.4% 

0.97 16.10% 13.5% 0.85 24.50% 11.2% 

0.96 16.80% 13.3% 0.84 25.20% 11.0% 

0.95 17.50% 13.2% 0.83 25.90% 10.7% 

0.94 18.20% 13.0% 0.82 26.60% 10.5% 

0.93 18.90% 12.8% 0.81 27.30% 10.2% 

0.92 19.60% 12.6% 0.80 28.00% 10.0% 

0.91 20.30% 12.4% Below 0.80 8.5% 

Requests below 0.80 should be submitted as a “special” program request through 

PAP and requires VP approval. 


• Submit claims electronically through one of the rebate claim submission methods 

available to all Distributors: PartnerLink or FTP. 

• Required claim information includes: PAP registration #, model #, serial #, dealer #, 

dealer name, invoice number, invoice date, and unit price. 

• All claims must fall within the parameters outlined in the applicable approved PAP 

registration form. 

• All claims must be filed within 90 days of either the invoice date or installation 

date, whichever is later. The final acceptance date for filing 2012 claims is March 

31, 2013. 

• All claims submitted on correct forms with complete documentation will be 

processed within 30 days. 

• Goodman reserves the right to perform compliance audits on all documentation. 

• In the event a claim adjustment is necessary, Goodman will document the nature of 

the adjustment on the credit or debit invoice. When provided, the Distributor tracking 

or control number will be indicated on the invoice to aid in account reconciliation. 

Additionally, some claim forms have a Goodman audit column to verify claim 

amounts. Copies of this form will be return-faxed with adjustments noted. 


dealer 

dIsCount 

prICIng 

program 

Judy collins 



713-861-2500, x5251 

judy.collins@goodmanmfg.com 

PrograM aPPlication Process 

Holly Lobas 

301-769-3092 

holly.lobas@goodmanmfg.com 


Distributor’s account must be current as 

a prerequisite to receiving rebates under 

this program. This is a summary of the 

terms of the Dealer Discount Pricing Program. 

Specific terms and conditions are 

set forth in the Rebate Program Claim 

Forms. Goodman reserves the right to 

modify or terminate this program at any 

time in its sole discretion. 

www.goodmanmfg.com


PurPose 

As we continue to grow in light commercial, we continue to focus on the replacement 

market. Distributors need the ability to lower prices to meet competitive situations 

while maintaining profitable margins. 

elIgIbIlIty 

This program can be used on the following products: CPC, CPG, and CPH packaged 

units, GSX and GSZ commercial split system units, and the AR Commercial air handler. 

The rebate offered is off the current net distributor price. Light commercial products 

are not eligible for base MURP or any other out-boarded program. 


All requests for funding must be applied and approved through the Program Application 

Process (PAP). All relevant information must accompany the application for it to 

be considered. Once your request is approved, you will be notified, and then you may 

proceed with the sale/quote. 

PrIcIng 

Based on the Distributor sales price multiplier, a sliding-scale rebate will be applied 

to provide the Distributor with the gross-margin percentage outlined below. Rebates 

will be paid off of the 1.0 list price. 

Distributor 

Sell 

Distributor 

Rebate 

Distributor 

GM% 

Distributor 

Sell 

Distributor 

Rebate 

Distributor 

GM% 

1.09 2.00% 10.1% 0.99 9.00% 8.1% 

1.08 2.70% 9.9% 0.98 9.70% 7.9% 

1.07 3.40% 9.7% 0.97 10.40% 7.6% 

1.06 4.10% 9.5% 0.96 11.10% 7.4% 

1.05 4.80% 9.3% 0.95 11.80% 7.2% 

1.04 5.50% 9.1% 0.94 12.50% 6.9% 

1.03 6.20% 8.9% 0.93 13.20% 6.7% 

1.02 6.90% 8.7% 0.92 13.90% 6.4% 

1.01 7.60% 8.5% 0.91 14.60% 6.2% 

1.00 8.30% 8.3% 0.90 15.40% 6.0% 


• Submit claims electronically through one of the rebate claim submission methods 

available to all distributors: Partnerlink, EDI, or FTP. 

• Required claim information includes: PAP registration#, model#, serial#, dealer#, 






31, 2012. 









lIght CommerCIal 

quotatIon 

program 


Judy collins 



713-861-2500, x5251 


Holly Lobas 

301-769-3092 



Distributor’s account must be current 

as a prerequisite to receiving rebates 

under this program. Goodman reserves 

the right to modify or terminate this 

program at any time in its sole discretion. 

www.goodmanmfg.com


PurPose 

As both the marketplace and cities grow, it becomes increasingly important to have 

distribution locations that are easily accessible for our Dealers and close to the jobs 

that they are attracting. To ensure that Goodman products are in convenient locations, 

Goodman is willing to help fund start-up costs of new locations. At its sole discretion, 

Goodman will provide up to $50,000 up front to off-set the start-up expenses 

associated with a new distribution location. 




be considered. 

requIrements 

Distributors who are interested in receiving funding must provide a market analysis 

and three-year sales forecast for the new location. In this analysis, an estimate should 

also be made of what sales will be transferred from any existing location(s) to the new 

location. For example, if there is only one location downtown, and a new location 

opened on the east side of town, it is likely that current customers on the east side 

of town will now purchase equipment from the new, closer location. Please make an 

estimate of this business. (See New Distributor Location Form located online in the 

Program Application Process section of PartnerLink. For help with this process, contact 

Holly Lobas at 301-769-3092 or holly.lobas@goodmanmfg.com.) 

This is up-front funding to help Distributors grow more profitably. The funding must be 

earned out over a three-year period at a rate 1.5% of Goodman brand serialized product 

purchases over a three-year period. If after three years, purchases are less than upfront 

funding, then the Distributor must refund Goodman the difference. For example, 

a $50,000 fund would require a new location to purchase $3.33M over a three-year 

period ($3.33M * .015 = $50,000). If the new location had purchases of only $2.0M after 

three years, the Distributor must refund Goodman $20,000 ($2.0M * .015 = $30,000; 

$50,000 up-front funding less the $30,000 earn out = $20,000 due Goodman). 

Other Requirements: 

• Purchases for this new location must be reported on a quarterly basis to understand 

progress toward the earn-out. Purchases may be reported through the 

automated rebate processing program or manually. 

• Distributors must also supply a detailed explanation as to what expense the 

$50,000 will be applied. 

• Market analysis, sales forecast, and usage should be reviewed with your Regional 

Sales Director before submission. 

• Based on your information and Goodman’s assessment, Goodman will decide, in 

its sole discretion, if funding will be made available. 


new 

dIstrIButor 

loCatIon 

Fund 

gary clark 

Senior Vice President of Marketing 



713-861-2500, x5439 

Funding/rePorting 




713-263-5251 



Holly Lobas 

301-769-3092 



Goodman reserves the right to modify or 

terminate this program at any time in its 

sole discretion. 

www.goodmanmfg.com


PurPose 

The National Accounts Program has been established for Goodman brand air conditioning 

and heating products. Program participants may be supplied by our Distributors. 

Please contact any of our directors of National Accounts with questions about 

our National Accounts programs or if you know of a prospective company that may 

qualify as a National Account. All sales to distributors/dealers classified as “National 

Accounts” are not eligible for any other out-boarded rebate programs. 

PrIcIng 

The distributor/dealer must be invoiced at a 0.95, or agreed-to national price sheet. 

rebate 

When the Distributor sells at 0.95 or the agreed-to national price, the rebate earned 

on these sales for 2012 will be 15%, in lieu of the regular Mark-Up Rebate Program 

rebate. For net-pricing Distributors, the Goodman rebate amount (15%) will be 

reduced by your net-pricing discount percentage. 




be considered. 


• Claims will be submitted electronically through one of the rebate claim submission 

methods available to all distributors: PartnerLink, EDI, or FTP. 

• Required claim information includes; PAP registration#, model#, serial#, dealer#, 






31, 2013. 









amerIcan resIdentIal servIces (ars) mark-uP rebate Program 

As Goodman’s total business with ARS grows, Goodman wants its Distributors to be a 

part of servicing this National Dealer. Distributors should invoice ARS at the agreedupon 

national price list. 

Miscellaneous Legal: Goodman reserves the right to modify or terminate this program at any time in its 

sole discretion. 


natIonal 

aCCount 

program 

Mike Bride 

Vice-President of National Accounts 

713-263-5348 

mike.bride@goodmanmfg.com 

kirk wickline 


713-263-5566 

kirk.wickline@goodmanmfg.com 

dick rydzeski 


713-263-5249 

dick.rydzeski@goodmanmfg.com 

Beverly childress 


931-625-2118 

beverly.childress@goodmanmfg.com 

steve Mcaleese 


615-347-9406 

steve.mcaleese@goodmanmfg.com 

Mike henson 

Director, Strategic Alliances 

256-603-9611 

mike.henson@goodmanmfg.com 

Brian sPicer 

Director, National Builder Sales 

713-263-5703 

brian.spicer@goodmanmfg.com 

eric drew 

Director, Commercial Sales 

702-429-0986 

eric.drew@goodmanmfg.com 

wayne hartMan 

Director of Parts & Supplies 

713-263-5840 

wayne.hartman@goodmanmfg.com 

claiMs center 

ATTN: Judy Collins, 

Manager Program Administration 



713-263-5251 



Holly Lobas 

301-769-3092 


www.goodmanmfg.com

natIonal aCCount 

program— 

warranty 

CompanIes 


aMerican hoMe shield 

Karla Brown, HVAC Sourcing Manager 

1524 US Highway 30 East 

Carroll, IA 51401 

712-792-6710 or 800-827-4636 

712-792-2035 — Fax 



2012 Warranty comPany mark-uP rebate Program 

For 2012, Goodman will provide a program to our Distributors that will allow you to 

participate in the increasing and extremely important home warranty volume, as well 

as allow you a profit margin for handling this valuable national account. 

PrIcIng 

The companies referenced on the following pages of this section must be invoiced by 

the Distributor at no more than a .95 multiplier. 

rebate 

When the Distributor sells to one of these companies at a .95 multiplier (sheet price), 

the rebate earned on these sales for 2012 will be 15% in lieu of the regular Mark-Up 

Rebate Program rebate. 

rePortIng 

The special program for sales at a .95 multiplier will be excluded (out-boarded) from 

the regular mark-up rebate calculations and must be reported separately. 

Note: All other requirements of the 2012 Mark-Up Rebate Program will be applicable. 

amerIcan home shIeld 

American Home Shield (AHS) originates and markets home service contracts in 48 

states. It covers the repair or replacement of major home systems, including heating, 

air conditioning, electrical, plumbing, and water heaters. AHS currently purchases 

over $10 million in HVAC equipment and materials annually and is one of the nation’s 

fasting growing service companies. 

HVAC parts and equipment ordered by AHS are currently picked up by contractors 

that are on the AHS supply program. For the AHS customer, a contractor installs a 

unit or repair parts when necessary. AHS currently has a customer base of 850,000 

homeowners. 

AHS is owned by ServiceMaster, which also owns Terminex, TruGreen/Chem- 

Lawn, and Merry Maids. AHS has agreed to make available the opportunity 

to purchase Goodman brand HVAC equipment to these associate companies 

through AHS. ServiceMaster—a $7+ billion conglomerate—has a customer 

base of 11 million people and employs over 35,000 employees. 

Procedures 

• AHS Purchasing Dept. personnel will originate all orders by fax. Contractors cannot 

initiate an order or add parts to an order to be charged to AHS. Unauthorized 

equipment or parts orders will not be paid. 

• AHS will provide a purchase order number, authorization number, and a job name. 

This information must appear on all invoices, credit memos, and correspondence. 

• All prices given to AHS by Goodman will be confidential. Contractors should not 

receive any pricing information at any time. 

• All invoices received without a purchase order number will be returned to the 

supplier as unable to process. AHS will not be responsible for payment of invoices 

without required information. 

servIce 

• Distributor will notify AHS Purchasing as soon as possible if the equipment 

ordered is not in stock. 

• Distributor will notify contractors when order is ready to be picked up.


aon home Warranty 

Aon Home Warranty (“Aon”) is the second largest home warranty carrier in the industry. 

Procedures 

• Aon Purchasing Dept. personnel will initiate all orders via fax or email. Contractors 

cannot initiate an order or add parts to an order to be charged to Aon. Unauthorized 


• Aon will provide a purchase order number and job name. This information must 

appear on all invoices, credit memos, and correspondence. 

• All prices given to Aon by Goodman are confidential. Contractors should not 


servIce 

Distributors should notify Aon of their desire to participate in this program. 

hms/cross country home servIces 

HMS is the third largest home warranty carrier in the industry. 

Procedures 

• HMS/Cross Country Home Services Purchasing Dept. personnel will initiate all orders 

via fax or email. Contractors cannot initiate an order or add parts to an order to 

be charged to HMS/Cross Country. Unauthorized equipment or parts orders will 

not be paid. 

• HMS/Cross Country will provide a purchase order number and job name. This infor- 

mation must appear on all invoices, credit memos, and correspondence. 

• All prices given to HMS/Cross Country by Goodman are confidential. Contractors 

should not receive any pricing information at any time. 

servIce 

Distributors should notify HMS/Cross Country of their desire to participate in this program. 

home Warranty oF amerIca 

Home Warranty of America (HWA) has been offering Home Protection Plans since 

1996 and now has over 50,000 contracts in 37 states. 

Procedures 

• HWA Purchasing Dept. personnel will initiate orders via fax or email. Contractors 

cannot initiate an order or add parts to an order to be charged to HWA. Unauthorized 


• HWA will provide a purchase order number and a job name. This information must 

appear on all invoices, credit memos, and correspondence. 

• All prices given to HWA by Goodman are confidential. Contractors should not 


servIce 

Distributors should notify HWA of their desire to participate in this program. 


program— 


aon hoMe warranty grouP 

ATTN: Roberto Atiles 

5050 N. Broadway 

Chicago, IL 60640 

877-638-7818 


warranty 

CompanIes 

hMs/cross country hoMe services 

ATTN: Doug Summers, x2329 

ATTN: Mark Johnson, x2296 

ATTN: Dave Dacon, x2646 

1625 NW 136th Avenue, Suite 200 

Ft. Lauderdale, FL 33323 

800-327-9787 


hoMe warranty oF aMerica, llc 

ATTN: Patrick Thompson 

1549 Barclay Blvd. 

Buffalo Grove, IL 60089 

888-492-7359, x705 

pthompson@hwahomewarranty.com 

www.goodmanmfg.com


program— 

warranty 

CompanIes 


hoMe Buyers resale warranty corP. 

ATTN: Andy Makely 

ATTN: Todd Ehlers 

Matt Labato 

2675 South Abilene St. 

Aurora, CO 80014 

720-747-6234 


hoMe secure oF aMerica, inc. 

Michael Cohen 

310 N. Midvale Blvd. 

Madison, WI. 53705 

800-367-1448 X 6040 

michael@onlinehsa.com 



home buyers resale Warranty corPoratIon 

Home Buyers Resale Warranty Corporation (HBRW) has been offering Home Protection 

Plans since 1980 and has over 1,000,000 contracts in 47 states. 

Procedures 

• HBRW Purchasing Dept. personnel will initiate orders via fax or email. Contractors 

cannot initiate orders or add parts to an order to be charged to HBRW. Unauthorized 


• HBRW will provide a purchase order number and a job name. This information 

must appear on all invoices, credit memos, and correspondence. 

• All prices given to HBRW by Goodman are confidential. Contractors should not 


servIce 

Distributors should notify HBRW of their desire to participate in this program. 

home securIty oF amerIca Inc. 

Home Security of America is one of America’s fastest growing home warranty 

programs. 

Procedures 

• Home Security of America Inc. Purchasing Dept. personnel will initiate all orders via fax 

or email. Contractors cannot initiate an order or add parts to an order to be charged to 

HMS/Cross Country. Unauthorized equipment or parts orders will not be paid. 

• Home Security will provide a purchase order number and job name. This information 

must appear on all invoices, credit memos, and correspondence. 

• All prices given to Home Security by Goodman are confidential. Contractors should 

not receive any pricing information at any time. 

Other warranty companies will possibly begin participating in the Goodman national 

pricing program in 2012. If you have any questions regarding companies participating 

in the national program call either Mike Henson at 256-603-9611 or Kirk Wickline at 

713.861.2100 x 5566 

contractor consolIdators and allIances 

Goodman has national preferred vendor agreements with the following Contractor 

organizations listed below. These agreements specify Goodman as one of several 

brands endorsed by that particular organization and earn the member rebates. 

• ARS (American Residential Services) 

• Aire Serv / Pro Trade Net 

• Comfort Systems USA 

• Direct Energy / Clockwork 

• AirTime 500 (AT500) 

• BuyMax 

• One Hour A/C (OHAC) 

• Benjamin Franklin Plumbing 

• Electricians Success, Inc. 

• Mr. Sparky 

• Plumbers Success, Inc. 

• Dr. Energy Saver 

• Excellence Alliance (EAI) 

• LINC Group / Green Homes America 

• Nexstar 

• National Comfort Institute (NCI), 

formerly International Service 

Leadership (ISL) 

• Retail Contractors Coalition / 

Service Nation Alliance 

• United CoolAir Corporation 

• WellHome, Inc. 

(div. of Masco Home Services)


PurPose 

For many of our Distributors, the Residential New Construction (RNC) sales program 

is a new venture. The margins are tighter in RNC, but the upside can be significant. 

The benefits of being involved in RNC include: 

• Consistent business year-round 

• Market-share growth 

• Better positioning for future replacement business 

• Better exposure in new Dealer acquisition 

• Incremental profit to help the bottom line 

The nation’s top 200 builders represent approximately 40% of all single-family 

construction. This means that local and regional builders still account for the majority 

of single-family new home construction. 

2012 buIlder rebate Program 

Goodman Manufacturing Company, L.P., has made significant strides in the area of 

Residential New Construction in recent years with both Goodman and Goodman 

brands. To continue that growth, we need your help. While Goodman Corporate is 

responsible for initiating and maintaining contact with large builders on a national 

and home office level, we need you, our Independent Distributors, to assist with 

local support. National programs and agreements are important, but decisions are 

still made predominately on a local level. Goodman is pleased to announce a new 

regional builder program. Check with your local Goodman regional Sales Director for 

details. Our Director of National Builder Sales, Brian Spicer, can help you succeed in 

Residential New Construction sales. Contact him with any questions on the Builder 

Rebate Program or any specific builder that may already have a national program. 

FundIng 

To help Distributors in their efforts to sell to the RNC market, the Builder Rebate 

Program is funded 100% by Goodman. 


Regional homebuilder rebates programs are registered through Program Application 

Process (PAP). All requests must be pre-approved. For an application to be considered, 

all relevant information must accompany the request. Once your request 

is approved, you will be notified, and you may communicate the approved rebate 

amounts to the builder/contractor. 

claIms Procedures 

• Claims should be submitted electronically through Home Builder Rebate in 

PartnerLink. 

• Required claim information: PAP form ID, model #, serial #, address, and install date. 



• All claims must be filed within one year of the installation date. All 2012 claims 

must be received by March 31, 2013. 

• All claims submitted on correct forms with complete documentation will be processed 

within 30 days. 


elIgIbIlIty 

The Builder Rebate Program can be used only when a complete Goodman brand 

system is purchased (i.e., one outdoor unit and one indoor unit). 


BuIlder 

reBate 

program 

Brian sPicer 

Director of National Builder Sales 

713-263-5703 

brian.spicer@goodmanmfg.com 

claiMs 




713-263-5251 



Holly Lobas 

301-769-3092 


Holly Lobas 



prerequisite to receiving payments under 

this program. The Builder Rebate Program 

terms and conditions are stated in the 

rebate claim forms. Goodman reserves 

the right to modify or terminate this program 

at any time in its sole discretion. 

www.goodmanmfg.com


objectIve 

To offer Goodman Distributors financial incentives to recruit new Dealers or increase 

purchases from an existing Dealer with whom Goodman currently receives less than 

20% of the Dealers’ total purchases ($50,000 minimum existing Goodman equipment 

purchases). 

IncentIve 

• For each Dealer who participates in the program and achieves sales of $50,000 

(new Dealer) or incrementally increases sales over prior year by at least $50,000 

(existing Dealer), the Distributor is issued a rebate of 2.0%. 

• For the next $50,000 and each $100,000 subsequently sold by the Dealer, the 

Distributor receives an additional rebate (calculated using the Dealer’s total 

program sales). 

• Dealer purchases are accumulated for 12 months from the date of sign up. 

Level of Purchases Rebate Percentage 

$50,000+ 2.0% 

$100,000 + 3.5% 

$200,000 + 4.0% 

$300,000 + 4.5% 

$400,000 + 5.0% 

$500,000 + 6.0% 

Program dates 

Jan. 1, 2012, 

through 

Dec. 31, 2012 

elIgIbIlIty 

• Dealer cannot have purchased more than $50,000 in equipment from all Goodman 

Distributors in 2011. 

• Dealers enrolled in the New Dealer Acquisition Program are not eligible to 

participate in the Builder Rebate program or participate in any other buying group 

in which Goodman provides rebates. 

• If a dispute arises regarding a Dealer registered by multiple Distributors, Goodman 

will resolve the dispute in its sole discretion. 

• Dealer must have potential equipment purchases of greater than $50,000 in a 

calendar year. 

admInIstratIon 

• Registering Dealers must submit evidence that they are not starting a new 

company simply to take advantage of this program. 

• Distributors must track their Dealers’ sales and submit this information monthly. An 

Excel spreadsheet customized for this purpose will be provided to the Distributor 

upon acceptance of the Dealer into the program. These spreadsheets are also 

available from your Regional Sales Director (RSD). 

• If the Distributor participates in Goodman’s Mark-Up Rebate Program, the same 

information submitted for that program can be used to track Dealer sales for this 

program, and completing the Excel spreadsheet will not be necessary. 

• A first-order amount of $25,000 is recommended for participating Dealers, but 

not required. 

• If there is no activity on a registered Dealer within the first three months of registration, 

Goodman has the option to disallow the account from the program. 

• Distributors will receive a rebate check upon each target hit after attaining $50,000 

in incremental purchases. At the end of the program, Distributors will receive a 

rebate check for any sales over the last increment, at that increment’s percentage. 


new dealer 

aCquIsItIon 

program 

holly loBas 

301-769-3092 




prerequisite to receiving payments under 

this program. Goodman reserves the 

right to modify or terminate this program 

at any time in its sole discretion. 

www.goodmanmfg.com


PurPose 

While we believe that the horsepower behind and potential of the Goodman brand 

exceeds that of all other brands in the industry, we do understand that for various 

reasons, some Dealers may wish to sell their products under a “private label,” or their 

own brand. To help those customers establish and build these brands, we will sell 

Goodman products for private label purposes, evaluating opportunities on a case-bycase 

basis. 

beneFIts oF the goodman PrIvate label Program 

For those Dealers who agree to the terms of the Goodman Private Label Program, the 

benefits that Goodman would provide include the following: 

• Ability to label high-quality Goodman brand products with a private label brand 

• Access to high-resolution, digital product photos available on PartnerLink for use 

in developing literature and advertising 

• Access to Goodman-approved vendors for development of clip-on nameplates for 

branding equipment (Either the Distributor or Dealer will be responsible for all 

costs associated with labels and decals.) 

• Generic, two-page literature templates containing basic product information 

(electronic files that can be customized) 

Program qualIFIcatIon 

Interested Dealers will be considered for the Goodman Private Label Program on a 

case-by-case basis. However, to participate in the Program, Dealers must agree to the 

following: 

• All products sold under this private label for the next three years will be Goodman- 

produced product. 

• They will sign and abide by Goodman’s Private Label Supply Agreement. 

• They will submit their proposed private label logo to Gary Clark, Senior Vice 

President of Marketing, for review and approval before affixing the brand to Goodman 

equipment. 

• They will continue to reference the Goodman-specified model number, allowing 

contractors to access Goodman-generated ARI rating data for the products. 

• They will agree not to alter the product in any way other than to remove the Goodman 

nameplate from the unit and replace it with the agreed-upon private label. 

• They will honor any warranties offered under the private label that extend 

beyond the term of the warranties offered by Goodman. 

stePs For enrollIng a dealer In the Program 

On average, this process takes between six and eight weeks to complete, including 

the development of the nameplates. 

1. Distributor determines that supporting a particular Dealer’s private label program 

is a good business opportunity. He reviews this opportunity with his Regional Sales 

Director (RSD). 

2. If the Distributor and RSD decide to take this opportunity, the Distributor then 

reviews the costs of private labeling with the Dealer. These costs include logo design, 

customized literature development and printing, and nameplate/decal production 

(see Private Label Nameplate Ordering Process), along with the specifics of the 

program, using the document entitled “Goodman Private Label Program: Program 

Specifics”. (These documents can be found on PartnerLink under Goodman Info/ 

Private Label Program.) 


prIvate laBel 

program 

denise Baldwin 



713-861-2500 x5390 — Phone 

713-331-3275 — Fax 

denise.baldwin@goodmanmfg.com 


Outside of honoring its contractual agreements, 

Goodman reserves the right to discontinue 

its Private Label Program at any 

time and to refuse the sale of any Goodmanmanufactured 

product for use in a private 

label program. 

www.goodmanmfg.com

prIvate laBel 

program 



3. If the Dealer agrees to the costs and specifics of the Goodman Private Label Program, he/she should then select a name 

and logo design to use as a “private label.” If the Dealer is developing a new logo, the graphic designer handling the 

development may want to consider the shape of the nameplates and decals used as part of the design process. The Dealer 

is responsible for ensuring that the brand name chosen does not violate any trademarks or copyrights. The United States 

Patent and Trademark Office provides information on this process at www.uspto.gov. 

4. Once the Dealer has selected a brand and has developed a logo, the Distributor or RSD should then contact Denise Baldwin 

to request a Private Label Agreement. Along with the request, the following information must be included: 

◊ Dealer’s Legal Name and Title 

◊ Dealer’s Company’s Name 

◊ Address of the Company’s Corporate Office 

◊ Phone and Fax Number of the Corporate Office 

5. Two copies of the Goodman Private Label Agreement will be forwarded to the TSM for execution by the Dealer. Once the 

agreements have been signed, the Distributor or RSD will return the two signed originals of the agreement to Denise Baldwin, 

along with a full-color printout of the Dealer’s private label logo. 

◊ If the Dealer wishes to suggest any changes to the agreement, these changes must be sent to Denise Baldwin for review 

and legal approval. 

◊ Agreements that have been modified in the field without legal approval will not be accepted. 

6. The Agreement and logo will be presented to Gary Clark, Senior Vice President of Marketing, for review. Once he has approved 

the logo and executed the agreements, an original will be returned to the Dealer, with a copy sent to the Distributor. 

From this point, either the Dealer or the Distributor can work with the nameplate vendor and graphic artists/printers to customize 

these materials and have them produced. Field sales personnel (Goodman’s and the Distributor’s) will be responsible for ensuring 

that Dealers comply with the Private Label Supply Agreement. 

If you have any questions about the program, you may contact Denise Baldwin at 713-861-2500, x 5390.


PurPose 

• To assist in the recruiting of prospective Dealers 

• To help build strong, long-term relationships between the Dealer, the Distributor 

and Goodman personnel, as well as Dealer loyalty to the Goodman brand 

Factory tyPes & elIgIbIlIty 

• Millionaires’ Club: aimed at contractors purchasing more than $200K in equipment 

and we get less than 10% of their business. This meeting will be held in 

Houston three times a year. 

• Houston Dealer: aimed at existing, new, or prospective dealers with whom we 

have at least a $50k potential growth in equipment purchases. 

• Fayetteville Commercial: aimed at primarily commercial contractors to promote 

our commercial growth. 

• Houston VIP: conducted on a case-by-case basis. VIP Dealer must have greater 

than $1M in potential business. 

sIze oF meetIngs 

• Millionaires’ Club is between 150 and 200 Dealers. 

• Houston Dealer meetings are limited to groups of 30-50 Dealers and Distributors. 

• Fayetteville Commercial meetings will hold 30-50 Dealers and Distributors. 

• Houston VIP meetings will be on a case-by-case basis. 

• One Distributor host allowed per 10 Dealers; we reserve the right to charge for 

additional hosts. 

• One person per Dealership unless pre-approved by VP of Sales Support and subject 

to an additional charge for the Distributor. 

• Spouses are discouraged and will be subject to an additional charge for the Distributor. 

tour dates 

• The tour calendar is released 2 to 3 months prior to the Spring or Fall tour season. 

Dates will be pre-selected for you. A Distributor can request a date to be added or 

changed if he anticipates at least 30 Dealers to participate. 

• Typically, meetings are scheduled as a two-day (one-night) visit. If there is a 

request for an additional night stay due to travel distance, approval must be 

obtained from the VP of Sales Support. 

• Visits will not be scheduled during holidays, during weeks when a significant number 

of Houston personnel are not available (i.e., during trade shows, sales meetings, 

etc.) or during the HOT summer months of June, July, and August. (Please remember 

that the factories are not air-conditioned.) 

schedulIng a dealer tour 

• Contact your Regional Sales Director, who will coordinate your visit with Mary 

Alice Ethridge (maryalice.ethridge@goodmanmfg.com or 713-861-2500 x5217) to 

discuss available dates and schedule Dealer tours. 

• Reservations for tours are accepted on a first-come, first-serve basis. 

PartIcIPatIon 

• Goodman: 100% land costs (transportation to/from Houston airports, hotel, 

scheduled meals, transportation to/from factory) not including incidentals 

• Distributor: 100% transportation to and from Houston, plus miscellaneous costs 

• Transportation and/or miscellaneous costs are pre-approved for reimbursement 

against Bank Funds when used according to Bank program guidelines 

• Distributors are required to send each month to their Regional Sales Director a 

month-over-month sales comparison for the twelve months following the scheduled 

tour date. Distributors who do not provide reports may be ineligible for future 

tours. 

documentatIon 

Claims against Bank Funds must be supported by proof of performance, such as: debit 

memo, paid transportation and miscellaneous invoices, and names of all attendees 

contact your regIonal sales dIrector For a lIstIng oF avaIlable Factory tour dates. 


Mary alice ethridge 

713-861-2500, x5217 

maryalice.ethridge@ 

goodmanmfg.com 

FaCtory 

tours 

tyPIcal agenda 

day 1 

11:00–11:30 Depart Hotel for 

Factory Tour 

11:30–12:00 Lunch 

12:00–4:00 Tour Cooling Plant, 

Heating Factory, 

Engineering & 

Testing Lab, HLC 

4:30–5:00 Transit to Hotel 

6:00 Dinner and Cocktails 

day 2 

7:00–8:00 Breakfast 

8:00–Noon Business Meeting & 

Presentations 

12:30 Lunch & Q & A 

1:00 Depart for Airport 

www.goodmanmfg.com


dIsPute resolutIon 

Goodman will continue to make every effort to provide appropriate packaging for 

its products, choose reliable carriers for shipment, and devote special attention 

to proper loading of equipment. However, when problems are encountered, the 

Distributor/customer is required to accept the delivery, unload the equipment and/or 

service parts, and follow these procedures for account adjustments. This also applied 

to product shipped via LTL or truckload carriers direct to a customer. 

Logistics Feedback Process 

Overage/Shortage/Damage 

(OS&D): See Freight Policy 

Important: See more 

details on the Logistics 

Feedback Form (sent with 

all shipments). 

three easy Ways to 

submIt dIsPutes 

contact goodman WIthIn 48 hours 

Who to contact 

Various Disputes 

CSR Process 

RMA Disputes Only 

See Fulfillment Policy 

& Parts Policy 

Important: You must 

enclose or attach the 

RMA Form with your 

return; otherwise, 

credit will not be 

issued. 

Credit Analyst Process 

Incorrect Pricing: 

See Section I 

Duplicate Billing: 

See Section II 

No-Charge Items: 

See Section III 

Extended Warranty 

Disputes: 

See Section IV 

I: PrIcIng 

An explanation of any pricing issues, including a copy of the applicable Goodman 

invoice and purchase order, must accompany claims involving incorrect pricing. Your 

claim must be received in Houston within 30 days from the date of the invoice. Claims 

received beyond the specified time will be denied. 

II: duPlIcate bIllIngs 

Provide respective invoice numbers, serial numbers, and model number (if applicable). 

III: no -charge Items 

Email confirmation of no charge items. Include supporting documentation and 

respective invoice number(s). 

CredIt polICy: 

dIspute 

resolutIon 


wesley Fish 

713-263-5350 — Phone 

713-602-3277 — Fax 

wesley.fish@goodmanmfg.com 

acronyms used In thIs sectIon 

AAA = Account Adjustment 

Authorization 

BOL = Bill of Lading 

CSR = Customer Service 

Representative 

LTL = Less-than-Truckload 

RMA = Return Material 

Authorization Form 

www.goodmanmfg.com


consIgnment terms 

Since the roll-out of the web-based Bonded Reporting Systems (BRS), we have 

implemented many enhancements based on feedback from our customers. We will 

continue to address any issues and concerns you may have to make the system more 

efficient and easy to use. We have been asked by our customers to restate the BRS 

policy and reporting requirements. 

Timely reporting is a critical factor in the success of the BRS. To ensure its effectiveness, 

we ask that you adhere to the timeliness in our reporting policy. The reporting 

policy is as follows: 

• Sales and Receipts are reported weekly—at a minimum. 

• Month-end sales are reported by 12:00 noon on the 5th business day of the 

following month. 

We thank the many Distributors for embracing the system, reporting on time and accurately, 

and for supporting our goal to be a world-class, customer-focused organization. 

coolIng equIPment 

Payment due For all coolIng equIPment released 

Payment at 100% release value is due on the 10th of the month following the release. 

Warehouse Factory shIPments From 09/01/11 through 08/31/12 

• Payment due for unreleased cooling equipment: 12/31/12. 

• Distributor may elect to pay a 2% fee by 01/10/13 to extend payment date to 

05/31/13, at which time payment is due in full. 

gas Furnaces 

Payment due For all Furnaces released 

Payment at 100% release value is due on the 10th of the month following the release. 

Warehouse Factory shIPments From 04/01/11 through 03/31/12 

• Payment due for unreleased furnaces: 07/31/12. 

• Distributor may elect to pay a 2% fee by 08/10/12 to extend payment date to 

12/31/12, at which time payment is due in full. 

notes 

• A 2% fee does not reduce the Distributor’s balance due on unreleased equipment. 

• Distributors agree to pay a 20% handling fee plus freight cost on unreleased equipment 

they elect to return. 

◊ Cooling equipment must be returned by 09/30/12 to be eligible. 

◊ Furnaces must be returned by 04/30/12 to be eligible. 

CredIt polICy: 

ConsIgnment 

data rePortIng contacts 

wesley Fish 

713-861-2500, x5350 

Mike olszewski 

713-861-2500, x5380 


Distributor acknowledges that all consigned 

products shipped to Distributor 

under the Bonded Program shall remain 

the sole property of Goodman until 

Distributor obtains a release of the products 

from the Distributor’s bonded warehouse 

agent. Goodman may, at any time 

in its sole discretion, revoke the consignment 

of any products previously delivered 

to a Distributor’s bonded warehouse and 

upon such a revocation, Goodman shall be 

entitled to retake physical possession of 

any such products. 

www.goodmanmfg.com


PurPose 

• To administer compensation for warranty and GoodCare® reimbursement on 

Goodman brand products according to the terms and conditions of the product 

warranty and GoodCare agreement 

• Goodman parts may be sold only to licensed or certified heating and air conditioning 

technicians 

standard Product Warranty overvIeW 

• Goodman provides a limited parts warranty on all heating and cooling products. 

• The effective date of the warranty is the date the Consumer purchases the product, 

and only applies to the original installation. Under certain strictly controlled 

conditions, Goodman may agree to an alternative effective date. 

• Customer proof-of-installation at a new residence can be one of several documents: 

utility start-up documents, occupancy permit, Distributor and/or Dealer 

Invoice, or closing papers showing date of ownership. (Loan papers will not be 

accepted.) 

• Warranty reimbursement will be made according to the product warranty certificates 

that are shipped with the manufactured units. 

• At the time of installation, the Dealer should present the warranty certificate to 

the homeowner, explain the warranty coverage, and answer any questions. The 

homeowner should keep the warranty certificate, with the bill of sale, in a safe 

place for future reference. 

Product regIstratIon 

• Product registration is permitted only online at www.goodmanmfg.com or www. 

amana-hac.com. 

• All products must be registered online within 60 days of installation for the limited 

10-year parts warranty for the original homeowner and applicable limited lifetime 

product warranties. 

• Product registration is not required for installations in California or Quebec. 

electronIc Warranty submIssIon 

Filing warranty claims via the online warranty processing system website expedites 

the issuance of warranty credits and significantly reduces the volume of paper 

associated with warranty processing. The online claim form does not follow the format 

of the paper warranty claim form (RF000007) but requires the same information. All 

warranty types (Part, Product, Extended Warranty, Unit Exchange and Special Labor 

Allowance can be submitted via the online warranty processing system (see Special 

Labor Allowance Program section). A Distributor must have log-in access in order to 

submit claim requests. Contact the Warranty Administration group if you need assistance. 

The advantages of filing claims electronically: 

• Most electronic claims will be processed within one business day. The exceptions 

are Unit Exchanges, Concessions, and Special Labor, which require review and 

additional documentation. Credits are posted to your account usually within 7-10 

business days. 

• You will be notified immediately of approval or denial and of any electronic claims 

that contain incomplete or missing information. The claim can be saved until you 

have the correct information, at which time it can be submitted. 

• It is critically important that Distributors maintain Dealer mailing information 

as well as email addresses in the online warranty processing system. Checks are 

mailed to the address in the system. 


warranty 

polICy 

goodMan warranty dePt. 



877-688-9191 

Option 1: Standard Warranty 

Option 2: Extended Warranty 

Option 3: Product Registration 

713-586-8096 — Fast Fax 

warrantyclaims@goodmanmfg.com 

goodMan consuMer aFFairs 



877-254-4729 

Customerservice@Goodmanmfg.com 

goodMan helPdesk 

713-861-2500, x5400 

goodMan weBsite 


goodcare® registration 

713-863-5334 — Phone 

713-331-3275 — Fax 

warranty questions or issues 

warranty.issues@goodmanmfg.com 

www.goodmanmfg.com

warranty 

polICy 



• Distributors should maintain current employee user’s access to the online warranty processing system by deactivating 

former employees and creating log-ins for new employees. 

• Dealers can also file claims in the online warranty processing system thus reducing the amount of data entry required for 

claim submission. Distributors must review each Dealer-submitted claim before credit will be issued. IRS form W-9 may be 

required for labor payments. (See the Taxes section below.) 

electronIc submIssIon oF evaPorator coIl claIms 

Claims for the replacement of serialized coils must be filed using the claim type “Unit Exchange” in the online warranty processing 

system. Both failed and replacement model and serial numbers must be provided. The replacement coil will assume 

the remaining warranty period of the original coil. 

Parts Warranty PolIcy 

In-warranty parts, replacement part credits, and part exchanges will be handled through the Distributor from whom the parts 

were purchased. Parts replaced in a unit covered by the manufacturer’s warranty do not carry any additional coverage beyond 

the expiration of the original product warranty. 

Parts replaced under GoodCare terms are not required to be returned and may be field-scrapped by the servicer. GoodCare 

parts reimbursement will be issued directly to the servicer at the Goodman-suggested list price of the part at the time of the 

homeowner’s request for service. The suggested list price can be found in the Good Parts section of PartnerLink. Other special 

programs are handled under the terms of the specific program. 

From time to time, Goodman may require selected parts to be returned for quality analysis. Notification is displayed in the 

online warranty processing system where a packing list can be printed when parts are required to be returned for credit. A 

list of the selected parts is available in the My News section of the online warranty processing system. Other parts should be 

held until the claim is approved. 

rePlacement Parts Warranty 

• Replacement parts installed within the product warranty period are warranted for the remainder of the part coverage 

under the original product warranty. Parts replaced outside the product warranty are warranted to be free from defects in 

material or workmanship for a period of one year from the date of purchase. 

• The homeowner is responsible for providing proof of the part installation by providing a bill of sale, copy of service order, 

or parts receipt to Goodman. 

• Goodman’s responsibility is limited to reimbursing the Distributor for the cost of replacement parts. Expenses such as 

labor, shipping charges, etc., will be the responsibility of the homeowner. 

rePlacement Parts (For out-oF-Warranty unIts) 

• The warranty on compressors and service parts purchased outside of the product warranty is one year from the date of 

installation. 

• The invoice number of the original parts invoice to the Dealer must be furnished when submitting a 12-month parts 

warranty claim. Twelve-month part warranty claims are restricted to parts sold and/or installed and does not apply to selfdamaged 

products. 

• Replacement components installed within the product warranty period is warranted for the remainder of the component 

coverage under the original product warranty. Parts replaced outside the product warranty are warranted to be free from 

defects in material or workmanship for a period of one year from the date of purchase. 

• Complete homeowner information, including telephone number, is required for all 12-month parts warranty claims. 

• The homeowner is responsible for providing proof of the parts installation by providing a bill of sale, copy of service order, 

or parts receipt to Goodman. 

• Goodman’s responsibility is limited to reimbursing the Distributor for the cost of the replacement part. Expenses such as 

labor, shipping charges, etc., will be the responsibility of the homeowner 

FreIght PolIcy For returned Parts 

• A freight allowance is paid on all parts returned for quality analysis. The parts should be returned to the facility listed on 

the packing list. A 20% handling charge will be assessed on parts returned to Goodman that should have been: 

◊ field-scrapped,


◊ have incomplete or illegible warranty claim information, and/or 

◊ received damage due to improper packaging. 

• Distributor is responsible for freight charges on full warranted parts shipped to/from the Dealer or servicer. 

warranty 

polICy 

Product accessorIes 

• All product accessories, including thermostats, are warranted for one year from the date of installation (parts only). 

• The original product accessory invoice given to the homeowner must be furnished as documentation when applying for 

in-warranty replacement credit. 

• When an in-warranty accessory must be replaced, that replacement is warranted only for the remaining balance of the 

original failed accessory. 

sealed-system rePaIr requIrements 

• The filter dryer/strainer must be replaced any time a sealed system is opened for component replacement or leak repair. 

Therefore, consider the filter dryer/strainer as having the same warranty coverage as the component being replaced. 

When needed, a suction line filter dryer should be added to further protect the system; therefore, it too would be covered 

by the warranty. 

• For full-warranted products or GoodCare claims, when two or more of the refrigerant system components need replacement 

at the same time, only the larger applicable labor allowance will be provided. 

sealed-system reFrIgerant caPture 

• The allowance to handle refrigerant capture on a sealed system repair on warranted products, project codes for sealed system 

repair, and GoodCare claims is $50.00 and $15.00 for PTAC repairs. The refrigerant allowance is $50.00 for all systems. 

These rates are based on the average time required to handle and install the recovery unit itself. It is not intended to cover 

the actual time used in the recovery process, which is equivalent to, or less than, the normal time previously required to 

properly and safely bleed off the refrigerant charge. If additional time is required for recovery over and above the normal 

bleed-off time, a number of variable factors may be the cause. These include such factors as recovery equipment capacity/ 

capability, technician experience with the equipment, size of hoses used, system restrictions (valve cores), etc. 

• The current Class C, D, and E, and G rates (system repair and for compressor replacement service) are considered sufficient 

to cover the average total time required, including refrigerant recovery time. 

• For sealed system repairs, the servicer will receive labor reimbursement, (Class C, D, or E) refrigerant reimbursement, and 

applicable parts reimbursement. Filters and TXV valves are covered by the Class G rate. 

Warranty claIms 

• Do not return any parts to Goodman except as described below in the Parts Return Analysis section. The Distributor is 

responsible for performing warranty validation and audit functions before processing warranty claims to the factory, 

including providing all required information. 

• Warranty claims by Dealers should be validated carefully before credit or replacement is issued. 

◊ Check the warranty claim thoroughly to be sure all requested information is provided. Warranty claims for any items 

with missing information will be denied. 

◊ Check the part number on the warranty claim against part number of the defective part. If there is a discrepancy, check 

the unit model number. If the part received is not used on the unit model as indicated on the warranty claim, do not 

accept the part. 

◊ Verify the vendor date code on the defective part to determine the age of the part and manufacture date of the unit. 

• Compressor serial numbers are validated electronically with the vendor. It is important to enter the correct compressor 

model and serial number on each claim. Claims with Invalid serial numbers will be rejected. 

• Amount of credit will be issued at Distributor price of the replacement part(s) in effect at the time of failure. 

• Any parts received in the Warranty Dept. will be returned FREIGHT COLLECT to the sender (see Parts Return Analysis 

section for exceptions). 

• The warranty period is not extended by repair or replacement of any component under the terms of the warranty. Any 

replacement part provided through Goodman will be warranted only for the remaining effective period of the original 

product warranty. 

www.goodmanmfg.com

warranty 

polICy 



• Date of original installation is defined as the time when the unit is placed, wired, piped, and in operating condition. 

• Warranty claims must be filed with Goodman within 45 days of fail date. If Goodman receives claims beyond the specified 

time limit, credit may be denied. 

• The Distributor should instruct Dealers that all failed parts are to be returned to the Distributor. The Dealer is not to return 

parts to Goodman, and parts should not be given to the homeowner to return to Goodman. 

consumer/dIstrIbutor audIt Program 

consumer 

Goodman, at its discretion, will randomly survey homeowners who have had product repair(s). The consumer will be contacted 

directly and asked to respond to questions on the type and quality of service. Should the results of the survey indicate poor 

service quality or any other concerns with the servicer, the survey results will be forwarded to Goodman’s Technical Services 

Department. Technical Services personnel will discuss the results with the Distributor and determine appropriate action and/ 

or training required for the servicer. 

dIstrIbutor 

Goodman, at its discretion, may audit warranty claims and may solicit additional information including the dealer invoice for 

warranty parts. 

Note: If a fraudulent claim was filed, Goodman reserves the right to pursue legal actions. 

Federal laW requIrements* 

• Goodman must issue 1099 information returns to all servicers who are not corporations and receive more than $600.00 

per year in payments from Goodman. 

• A social security number or a Taxpayer Identification number must be provided before processing checks for any company 

or individual. 

• Payment information for labor and parts will be accumulated and reported to the servicer and to the Internal Revenue 

Service under the taxpayer identification number provided by the servicer. 

* These requirements do not apply to authorized servicers whose businesses are corporations. 

Products sold on the Internet 

No warranty is offered on Goodman brand equipment purchased by consumers over the Internet, including web-based auctions, 

telephone, or other electronic means, unless the seller is also the installing contractor. 

extended Warranty ProcessIng 

If the standard warranty has expired and an extended warranty is in force, Distributors should file claims for parts using the 

Distributor or Dealer online warranty processing system ID in the “Submitting for” field when “exchanging” parts with Dealer. 

In this case, “part” credit will be applied to the Distributor’s parts account. 

If the Dealer files the claim online, the part may be field-scrapped unless required to return the part for analysis. Part reimbursement 

will be issued directly to the servicer at the Goodman-suggested list price of the part plus ‘part mark-up’ at the 

time of the homeowner’s request for service. Other special programs are handled under the terms of the specific program. 

unIt rePlacement WarrantIes 

To qualify for the lifetime unit replacement warranty in the event of a compressor or heat exchanger failure, the unit must be: 

• Located in a single family residence 

• Registered by the homeowner within 60 days of installation on the Goodman website (www.goodmanmfg.com) or the 

Amana website (www.amana-hac.com) 

• Installed with a properly matched new indoor coil or air handler. 

• Distributor must complete an HVAC Request Form for Unit Exchange, for all in-warranty unit exchange claims. The HVAC 

Request form can be sent via fax to 713-655-5860, or electronically to WarrantyHVACRequests@goodmanmfg.com for 

approval. The approved form will be returned to the Distributor within one business day. Attach a copy of the approved 

HVAC request form, test data information, and a copy of the failed unit serial plate to the Unit Exchange Claim submitted 

through the online warranty processing system. Failure to include this information will delay the claim approval process.


warranty 

polICy 

This claim must be filed as warranty type Unit Exchange, providing the replaced model and serial number. List the compressor 

model and serial number in the “Service Performed” field (not in the “Part Detail” field). The unit’s rating plate and the 

compressor serial plate may be attached to the claim in the online warranty processing system. If the claim requires additional 

information, an email will be sent to the submitter of the claim. The claim status can be reviewed in the online warranty processing 

system. 

qualIty InsPectIon return 

Contact Technical Services, Engineering, or the Reliability Laboratory to arrange for the return of any unit for inspection and 

evaluation. A warranty credit will be issued to the Distributor if the unit is determined to be defective. If the inspection reveals 

no fault, the Distributor has the option to have the unit returned at the Distributors expense or scrapped. The Distributor will 

be notified if no fault is found. The Distributor should file a claim as a unit exchange as described above. 

Parts return analysIs 

To reduce the incident rate and improve the overall quality of Goodman products, we will periodically request the return of 

certain parts for analysis. The user entering the claim will be notified if they have keyed in a part number on the required 

return list. A list of these parts can be found in the My News section of the online warranty processing system. Shipping 

instructions will be provided for the return of these parts to the appropriate analysis facility. The Distributor will receive a 

freight allowance for each part returned from the list. 

labor Warranty PolIcy 

• GoodCare Extended Service labor will be handled directly with Goodman. 

• Labor for other special programs will be handled under the terms of the specific program. 

• For repeat service, the authorized servicer is responsible for providing the labor costs on a service call that occurs within 

30 days of a prior call, or 120 days in the case of a sealed system, unless the nature of the service indicates that a shorter 

period may be in order. 

• When labor reimbursement is to be paid, send Copy 2 of the claim form to the Goodman Warranty Dept. 

• Use the Labor Rate Schedule for GoodCare as a guide for Dealer payments. 

• Policies for PTAC and RAC units only: 

◊ Claims for in-warranty labor may be filed in the online warranty processing system. Dealers must have access to the 

system and claims should be filed on their behalf. 

◊ Labor allowance for in-warranty service and GoodCare Extended Service will be calculated using the service class rates 

as outlined in the Authorized Service Agreement and the labor payment schedule for the product. 

sPecIal FIeld reWork Programs 

• Goodman may issue specific instructions for conducting product inspections or repair in the field should it become necessary. 

Instructions may vary from the current established policies and procedures. 

• The Distributor is responsible to ensure special program procedures are followed and completed for all units involved. 

Note: No exchange allowance is given to the Distributor unless specifically stated on the authorization or as part of a 

special program. 

taxes 

mandatory 20% Federal Income tax WIthholdIng 

Servicers (that are not corporations and for which a taxpayer identification number is not on file) will be subject to a mandatory 

20% Federal Income Tax withholding on labor and part reimbursements for in-warranty labor, GoodCare parts/labor, and 

unit exchanges. 

sales tax 

Sales tax reimbursement for in-warranty parts is issued at the time of credit processing for parts. Sales tax reimbursement is 

based on state and/or local regulations covering taxability of parts used under a manufacturer’s warranty. Sales tax credit is 

issued only if tax was charged at the time of part purchase. 

www.goodmanmfg.com


PurPose 

To provide Distributors with funding to assist Dealers with the cost of repair or 

replacement of a Goodman product outside the scope of standard warranty coverage. 

The Special Labor Allowance (SLA) Program is intended for use in situations where 

labor or product reimbursement is deemed appropriate and is not otherwise 

provided by any standard or applicable extended warranty. 

methods 

• Authorization for use of these funds to reimburse a Dealer is at the discretion of 

the Distributor. 

• This program may be used to cover expenses incurred in the event of a unit failure 

within the first 30 days of operation (see DOA Policy). 

• This program may be used to cover Distributor reimbursement for Goodman- 

referred customer product complaints. 

• Goodman reserves the right to debit the Distributor’s SLA fund in order to settle a 

contractor or consumer complaint. 

• Claims under the SLA Program are intended to reimburse for actual costs incurred 

and not for the Dealer’s cost-plus profit. 

• Reimbursements are not intended to cover freight or handling damage. 

• This fund is set up to cover future customer problems; therefore, the Distributor 

has no claim to any accumulated funds in the event that Goodman’s relationship 

with the Distributor is terminated for any reason. 

• Use the GoodCare labor rate schedule as a guide for Dealer reimbursement. 

account FundIng 

• Goodman will calculate the balance of the Distributor’s SLA fund using the Distributor’s 

calculated balance based on purchased product. At the beginning of each 

week, Goodman will add an accrual amount based on the Distributor’s previous 

week’s purchases to the Distributor’s SLA balance. At the same time, Goodman 

will subtract from the balance the impact of claims that were debited against the 

account during the previous week.. 

• Any claims not covered by standard warranty or that have not been expressly 

discussed in a bulletin from Goodman Tech Services will be applied to the SLA program 

if the SLA fund balance is positive. This includes the exchange of DOA units. 

• Upon request, the Goodman Warranty department will provide the current account 

balance to the Distributor. This information is also available online at our 

PartnerLink site. 

claIms ProcessIng 

• Only Distributors may file SLA claims in the online warranty processing system. 

Select warranty type “Epidemic” and authorization code 8530. Dealers/Contractors 

do not have access for SLA requests. 

◊ Fully document the reason for the request for SLA in the “Service Performed” 

and “Comment” sections. 

◊ Enter the requested labor amount. 

◊ The claim will be reviewed by the Warranty Department; if the claim is denied 

or additional information is required, an email will be sent to the person who 

submitted the claim. 

• Claims that are not sufficiently documented will be rejected and must be resubmitted 

for consideration. 

• Only one unit may be referenced per claim form. In the case of a unit exchange, 

warranty polICy: 


speCIal laBor 




713-586-8096 — Fast Fax 

allowanCe 

program 

www.goodmanmfg.com


speCIal laBor 

allowanCe 

program 





Fast Fax: 713-586-8096 

consuMer aFFairs dePt. 



877-254-4729 



the form must include the replaced model and serial number. Claims must be submitted 

within 45 days of the fail date. 

• In all cases, claims will only be paid if the Distributor’s account has accrued sufficient 

funds to cover the cost of the SLA request. 

• SLA requests will be REJECTED if the Distributor’s account balance falls below zero. 

• All claims submitted must show the model number, serial number, and the failed 

part number, if applicable. 

doa PolIcy 

• Distributors should exhaust all options for repairing a DOA unit. The replacement 

parts for doing so will typically be covered by the standard warranty, and Distributors 

can use their SLA fund to cover the labor costs associated with the repair. 

• If Distributors choose to replace a DOA unit and seek reimbursement, they can use 

their SLA fund to cover the cost of the replacement unit. 

• The Distributor is responsible for training authorized servicers on the proper procedures 

for completing and filing claim forms. The procedures for completing warranty, 

extended warranty, and ASURE claim forms are included in the following sections. 

• It is extremely important that the servicer be advised to provide all required 

information when completing claim forms. Claims will be returned unpaid if the 

required information is not included.


comPressor Warranty Parts dIsPosItIon 

The Dealer must return failed compressors to the Distributor along with a fully completed 

warranty claim form. It is the Distributor’s responsibility to determine if the 

compressor is under manufacturer’s warranty or solely under product warranty. 

See Appendix A for the serial number/date code breakdown. The Distributor also is 

required to ensure that all warranty claim paperwork is complete and accurate, 

including failed and replaced compressor serial numbers. 

coPeland comPressors 

sPecIal InstructIons 

Copeland Compressors are no longer referenced by a Goodman part number; i.e., 

B9266…. The CR… and ZR… part numbers should be entered without dashes. CR30K6- 

PFV-960 should be entered as CR30K6PFV960. 

comPressors to return 

The Goodman compressor return programs have been revised. Distributors not participating 

in the mandatory return program may scrap all compressors after the claim 

has been approved in the online warranty processing system. Special Instructions 

have been communicated to those Distributors on the required return program regarding 

the identification and shipment of compressors required to be returned to 

Goodman or the manufacturer. In either case, it is not necessary to return the rating 

plate of an approved compressor claim to Goodman. If the compressor serial # is illegible, 

you may be required to provide additional documentation for approval. 


Compressor parts 





Phone: 877-688-9191 

713-586-8096 — Fast Fax 

dIsposItIon 

www.goodmanmfg.com


coPeland corPoratIon serIal # logIc 

The serial number stamped or printed on the compressor nameplate consists 

of nine characters. 

• The first three characters indicate the date of the manufacture (see Figure 1). 

• The first two numbers indicate the Year of Manufacture. 

• The first Letter “A” indicates the Month of Manufacture. (In the example 

on the right, the Manufacturing Date Code is March 2008.) 

• The next five character 0,E,0,0, and 1 are internal tracking information. 

• The last character (L) is the Plant of Manufacture. 

• Table 1 shows the corresponding letter for the months of the year 

08 C 0E001 L 

Y 

e 

a 

r 

coPeland namePlate 

M 

o 

n 

t 

h 

1 Alpha and 

4 Numeric 

Digits 

Figure 1 

Figure 2 

P 

l 

a 

n 

t 


appendIx a 

Letter Month Letter Month 

A January G July 

B February H August 

C March I September 

D April J October 

E May K November 

F June L December 

Table 1 

Compressor Date Code Field-scrap as of: 

09A January-12 

09B February-12 

09C March-12 

09D April-12 

09E May-12 

09F June-12 

09G July-12 

09H August-12 

09I September-12 

09J October-12 

09K November-12 

09L December-12 

Table 2 

www.goodmanmfg.com

2012 Goodman ® Warranty 

Policy: 

Distributor Manual 

aPPendix a Bristol Corporation serial # logiC 

sCroll Compressors 

The serial number stamped or printed on the compressor 

nameplate consists of 11 characters. The second, third, 

fourth, and fifth characters indicate the date of manufacture 

(see Figure 3). 

• The first character (S) indicates the compressor is of 

Scroll Technologies. 

• The second and third characters (3 and 7) indicate the 

Week of Manufacture (Date Code). 

• The fourth and fifth characters (0 and 2) indicate the Year 

of Manufacture. 

• The Manufacturing Date Code is week 37 of 2002, which 

is the week of Sept. 5 - 11, 2002. 

• The next character “K” indicates the State of Manufacture. 

• The last four characters “00001” indicates Internal 

Information. 

Figure 4 


sCroll teChnologies (Bristol) nameplate 

S 37 0 2 K000 

Figure 3 

Internal Informa0on 

State of Manufacture 

Year of Produc0on 

Week of Produc0on 

Scroll Technologies 


Weeks 19 - 22 10 January-12 

Weeks 23 - 26 10 February-12 

Weeks 27 - 31 10 March-12 

Weeks 32 - 35 10 April-12 

Weeks 36 - 39 10 May-12 

Weeks 40 - 44 10 June-12 

Weeks 45 - 48 10 July-12 

Weeks 49 - 52 10 August-12 

Weeks 1 - 5 11 September-12 

Weeks 6 - 9 11 October-12 

Weeks 10 - 13 11 November-12 

Weeks 14 - 18 11 

Table 3 

December-12


recIProcatIng comPressors 

(See Figure 6 and Table 4) 

• The first three characters (108) is April 18, the Date 

of Manufacture (Date Code). 

• The next two characters (02) is 2002, the Year of Manufacture. 

Therefore, in the example above, the Manufacturing 

Date Code is April 18, 2002. 

• The sixth digit (2), which may be a 0 or a 2, indicates 

Bristol. 

• The next character (2), which may be a 0 or a 2, 

indicates Bristol. 

• The last five characters (00235) indicate Internal 

Information. 

Note: The month and day is determined by counting from 

Jan. 1. In the example above, if the first three characters 

were 035, the date would be Feb. 4, which is the 35th day 

into the year. When determining the month and day, it is 

important to determine the year of manufacture first and 

use that calendar year to count because of the leap year occurring 

every four years. 

brIstol namePlate 

brIstol corPoratIon (cont.) 

Figure 7 

108 02 2 200235 

Julian Date Month Julian Date Month 

001-031 Jan. 182-212 July 

032-059 Feb. 213-243 Aug. 

060-090 Mar. 244-273 Sept. 

091-120 Apr. 274-304 Oct. 

121-151 May 305-334 Nov. 

152-181 June 335-365 Dec. 

Table 4 

warranty 

polICy: 

appendIx a 

The first 5 digits are the Julian date of Manufacture 

Figure 6 

Figure 6 

Internal Informa8on 

0 or 2 indicates Brostol 

02 = 2002 

108 = April 18 

Compressor Date Code Field-scrap as of: Compressor Date Code Field-scrap as of: 

121 - 151 10 January-12 305 - 334 10 July-12 

152 - 181 10 February-12 335 - 365 10 August-12 

182 - 212 10 March-12 001 - 031 11 September-12 

213 - 243 10 April-12 032 - 059 11 October-12 

244 - 273 10 May-12 060 - 090 11 November-12 

274 - 304 10 June-12 091 - 120 11 December-12 

Table 5 

www.goodmanmfg.com

warranty 

polICy: 

appendIx a 

tecumseh corPoratIon serIal # logIc 

The serial number stamped or printed on the compressor 

nameplate consists of 13 characters. The first five characters 

indicate the date of manufacture (see Figure 8 and Table 6). 

Table 6 shows the corresponding letter for months of the year. 

• The first character (J) indicates the Month of Manufacture 

(Date Code). 

• The second and third characters (30) indicate the Day 

Manufacture. 

• The fourth and fifth characters (96) indicate the Year 

of Manufacture; therefore, in the example above, the 

Manufacturing Date Code is Sept. 30, 1996. 

• The following set of characters (223764) indicate the 

Serial Number. 

• The last two characters (TC) indicate Motor Information. 

tecumseh namePlate 


Figure 9 


J 30 96 6 2237 64 

Figure 8 

Figure 8 

TC 

Motor InformaDon 

Serial Number 

Year of Manufacture 

Day of Manufacture 

Month of Manufacture 

Letter Month Letter Month 

A January G July 

B February H August 

C March I September 

D April J October 

E May K November 

F June L December 

Table 6 


E10 January-12 

F10 February-12 

G10 March-12 

H10 April-12 

I10 May-12 

J10 June-12 

K10 July-12 

L10 August-12 

A11 September-12 

B11 October-12 

C11 November-12 

D11 

Table 7 

December-12


LG ELEctronics namEpLatE 

Do not remove plates or field-scrap. The product must be returned to LGE Electronics. 

LG ELEctronics sEriaL numbEr GuidE 

Warranty 

Policy: 

aPPendix a 

www.goodmanmfg.com


Copeland Field RetuRn MatRix 

warranty 

polICy: 

appendIx B 

Destination Plant Sidney, OH Rushville, IN Hartselle, AL 

Emerson Climate Technologies 

“Collect” Freight Carriers 

Emerson Climate Technologies, Inc. 

Warranty Lab 

1675 W Campbell Road 

Sidney, OH 45365 

Copeland Corporation LLC 

Plant 41-14 

310 E. Third Street 

Rushville, IN 46173 

CR Compressors LLC 

C/O Transfreight 

3220 Highway 31 

South Building K 

Decatur, AL 35601 

Serial # Letter Code D, E, C, G, L, M, N, S, T, Z, or Blank R B or H 

Illinois IL 

Indiana IN 

Michigan MI 

Kentucky KY 

Minnesota MN 

Missouri MO 

Wisconsin WI 

Ohio OH 

Delaware DE 

District of Columbia DC 

Maryland MD 

New Jersey NJ 

Pennsylvania PA 

Iowa IA 

Virginia VA 

West Virginia WV 

Connecticut CT 

Maine ME 

Massachusetts MA 

New Hampshire NH 

New York NY 

Rhode Island RI 

Vermont VT 

Roadway Express 

Idaho ID 

Oregon OR 

Washington WA 

Colorado CO 

Kansas KS 

Florida FL 

Utah UT 

Nebraska NE 

Arkansas AR 

Louisiana LA 

New Mexico NM 

Oklahoma OK 

Texas TX 

Arizona AZ 

California CA 

Nevada NV 

Alabama AL 

Georgia GA 

Mississippi MS 

North Carolina NC 

South Carolina SC 

Tennessee TN 

Montana MT 

North Dakota ND 

South Dakota SD 

Wyoming WY 

Alaska AK 

Field Returns: call for routing instructions 

Guam GU 

Hawaii HI 

Puerto Rico PR 

Virgin Islands VI 

www.goodmanmfg.com


goodCare ® 

extended 

servICe plan 

PurPose 

To provide optional extended parts and labor coverage on Goodman brand equipment that will help our Dealers add value 

to the Goodman products they sell. 

overvIeW 

The GoodCare® Extended Service Plan provides labor coverage, extended parts coverage, and limited unit replacement 

coverage for an affordable price. Designed to complement Goodman’s standard manufacturer’s warranties, there is an 

extended service option available to fit every consumer’s need and every consumer’s budget. GoodCare is available with 

respect to residential Installations of Goodman single-phase products through five tons. Three-phase products are not subject 

to GoodCare Extended Service coverage. All coverage begins the 31st day after the date of unit installation. 

Contracts sold on equipment installed in the states of Florida, Oklahoma, South Carolina, and Washington are offered 

through AsureCare℠ Corp. 

coverage oPtIons Include 

10-year Parts, labor and 5-year lImIted unIt rePlacement coverage 

Provides labor to repair or replace all Goodman parts that fail under normal use and service due to a manufacturer’s defect 

in material or workmanship. Parts coverage is provided under the terms and conditions of the manufacturer’s standard 

product warranty. If a part fails outside of the coverage period of the manufacturer’s standard product warranty, the part 

will be replaced at no cost to the product owner under the terms and for the duration of the extended warranty agreement 

(the “Agreement”). In the event of a compressor or heat exchanger failure in the first five years of ownership, we 

will replace the failed product with a new equivalent Goodman unit. If a compressor or heat exchanger failure occurs in 

the sixth through tenth year, the homeowner has the option of having the unit repaired or receiving a $500 rebate toward 

the purchase and installation of a new Goodman unit. For unit replacement, coverage will transfer to the new unit for the 

remaining duration of the Agreement. 

10-year Parts and labor coverage 


in material or workmanship. 

Parts coverage is provided under the terms and conditions of the manufacturer’s standard product warranty. If a part fails 

outside of the coverage period of the manufacturer’s standard product warranty, the part will be replaced at no cost to the 

product owner under the terms and for the duration of the Agreement. 

10-year labor coverage 




5-year labor coverage 




Parts coverage –years 6 to 10 

Provides a replacement part only for all Goodman parts that fail under normal use and service due to a manufacturer’s 

defect in material or workmanship. The cost of labor to replace failed part(s) is not included under this plan. 

Parts coverage – years 6 to 10, and comPressor coverage – lIFetIme/99 years 

[10-year term From the orIgInal eFFectIve date on the comPressor and on all other Parts to subsequent contract oWner(s)] 

Provides a replacement part only for all Goodman parts that fail under normal use and service due to a manufacturer’s 

defect in material or workmanship. The cost of labor to replace failed part(s) is not included under this plan. Unit replacement 

is not included in this coverage. 

www.goodmanmfg.com

goodCare® 

extended 

servICe plan 



dIstrIbutor’s resPonsIbIlItIes 

• Enroll Dealers in the GoodCare Program 

• Assist Dealers in completing the Authorized Dealer Agreement and establish a reasonable service rate for reimbursement 

of all service work performed under the program 

• Forward the Authorized Dealer Agreement to Goodman’s GoodCare Department. Once approved, Goodman will assign a 

Dealer Identification Number 

• Stock all extended service program literature and provide program materials to GoodCare Dealers as required 

• Provide training to Dealers on all GoodCare policies and procedures 

• Sell extended service contracts to Authorized Dealers on qualifying Goodman equipment 

• Report the sale of extended service contracts to Goodman. Reporting is managed through the warranty section of the 

Distributor Toolkit in the Goodman website 

• Ensure that completed homeowner applications are forwarded to Goodman for processing 

authorIzed dealer’s resPonsIbIlItIes 

• Sell the GoodCare plan to the homeowner within one year of the date of equipment installation 

• Complete a homeowner application and return the form to the Distributor 

• Perform all service repairs under program guidelines as established in the Authorized Dealer Agreement, and the Terms 

and Conditions of the GoodCare contract 

• Submit service claims to Goodman’s warranty dept. in a timely manner 

goodman’s resPonsIbIlItIes 

• Provide program forms, literature, and promotional materials to the Distributor 

• Approve Dealers for the program based on information provided in the Authorized Dealer Agreement 

• Process homeowner applications to ensure that the equipment model and serial number and the dates of coverage are 

properly documented and recorded 

• Issue labor reimbursement and parts reimbursement, if applicable, to Dealer for service work performed on equipment 

with extended service coverage 

comPcare 

CompCare is available directly to homeowners on Goodman brand (R-410A) 1- through 5-ton air conditioners and heat pumps. 

It provides compensation to homeowners in the unlikely event of a compressor failure. Air conditioners and heat pumps that 

use R-22 refrigerant are not eligible for CompCare. The CompCare registration form is available in the product literature packaged 

with each piece of qualifying equipment. Under the terms of the program, a homeowner will receive a payment from 

Goodman toward the labor charges associated with the replacement of a defective compressor or toward the installation of 

an Amana brand replacement unit. The homeowner may choose whichever option best suits the circumstances, and gives a 

servicing contractor the opportunity to sell the homeowner a replacement unit. Goodman will administer all contracts and 

claims with the product owner. 

Note: This program is not available for installations in Florida, Nevada, Oklahoma, Oregon, and Wyoming.


PurPose 

In our seasonal business, retaining a balanced mix of service parts is vital in providing 

exceptional customer service. While Goodman strives to maintain a representative 

quantity of replacement parts, it is the Distributor’s responsibility to maintain inventory 

levels and to anticipate requirements. 

FunctIonal Parts 

Functional parts, such as motors, compressors, controls, etc., will be available 

for the duration of the specified warranty period of each unit, including any 

applicable extended warranty. In the event the original part cannot be supplied, 

Goodman reserves the right to provide a suitable substitute part. 

terms and condItIons oF sale For Parts 

PrIcIng 

A Distributor multiplier of 0.2 will apply to all items ordered. This multiplier is based 

on suggested Dealer list prices in effect at the time of shipment. 

terms 

Terms of sale are net, 10th of the month following invoice or as otherwise specified 

by our Credit Department. 

PrIcIng 

• All prices are subject to change without prior notification. 

• Most price changes occur semi-annually in January and July. 

• Parts will be invoiced at the current Distributor price in effect at the time 

of order shipment. 

• In the event an original part cannot be supplied, a suitable substitute will be 

provided and invoiced at the Distributor price for the substitute part. 

FreIght 

• The customer will be responsible for freight for all orders with a value 

less than $2,000.00. 

• For damaged freight, see the Freight Policy section. 

Parts order Placement and claIms 

PrIcIng 

A debit memo and an explanation of any pricing issues, including a copy of the 

applicable Goodman invoice, must accompany claims involving incorrect pricing. Your 

claim must be received in Houston within 30 days from the date of the invoice. Claims 

received beyond the specified time will be denied. 

routIne Parts orders 

• All parts orders must be placed in writing. 

• Orders should be emailed, faxed, or sent through EDI to your CSR. 

• Orders should include SKU, quantity, due date, shipping instructions, ship-to 

address, and PO number. 

• Emergency next-day or second-day parts orders placed before 1:00 p.m. CST will 

be shipped that day. 

• Orders placed after 1:00 p.m. CST will be shipped the following day. 

• All regular parts orders will be entered into the Goodman system within 24 hours. 

• All regular parts orders will ship within 5 business days. Where possible, Goodman 

will try to consolidate these orders with Full Truck Loads (FTL). 

• Questions about parts orders or parts availability may be directed to either the 

CSR or the Parts Team. 

• The Parts Team has multiple CSRs who are all connected to a toll-free number: 

800-645-6586. Any call to this number will be answered promptly by one of the 

Parts Team CSRs. 

• Routine orders are processed on a first come, first serve basis. 


parts 

polICy 

JenniFer anders 

Parts Customer Service Supervisor 



713-863-2385 — Fax 

jennifer.anders@goodmanmfg.com 

Michael wright 

Overages/ Shortages/ Damages 

Operations Manager 



713-602-3209 — Fax 

logistics.feedback@goodmanmfg.com 

wayne hartMan 

Director of Parts & Supplies 



713-602-3209 — Fax 

wayne.hartman@goodmanmfg.com 

www.goodmanmfg.com

parts 

polICy 



damaged equIPment Panel rePlacement 

Goodman will ship replacement panels at no charge for units received over the last 30 days. A purchase order specifically 

indicating that these panels are to repair product damaged in transit is required. The BOL with damage notation is required. 

This information must be notated on the customer purchase order along with the repairable units’ model and serial numbers 

for reference. 

cancellatIon oF order 

If a cancellation request is received after material is shipped, the purchaser must accept shipment. All related transportation 

and restocking expense resulting from refused shipments will be charged to the Distributor. (See Freight Policy.) If a cancellation 

request is received after an order has been processed, the distributor must pay a 20% restocking fee. 

order conFIrmatIon 

For purposes of accuracy and completeness, written orders are required (via email, fax, or EDI). Goodman will send an order 

confirmation within 24 hours of receipt of the PO. This confirms that the order has been entered into Goodman’s system; it 

does not confirm the availability of parts. 

overages, shortages, varIances and damages 

Distributors will be responsible for identifying any overage or shortage within 48 hours of receipt. Variances must be identified 

within 48 hours of receipt. Shipment information on overages, shortages, variances, and damages may be emailed to logistics. 

feedback@goodmanmfg.com or faxed to Michael Wright at 713-602-3209. All claims must be accompanied by the packing slip 

and BOL. The BOL must indicate material was over- or short-shipped by notating the number of cartons received. Goodman 

may request additional information if the claim requires further research. 

neW and unused Parts returns 

• Unused items may not be returned for any reason without a Return Material Authorization (RMA) and prior approval from 

the Goodman Parts Department (see Appendix B in the Equipment Fulfillment Plan section of this manual). Only active 

items can be approved. 

• Authorized returns are subject to Goodman’s inspection and must be received within 30 days of the RMA date, freight 

prepaid. A copy of the RMA must be attached to the return as your packing slip. There is no freight allowance on the return 

of new parts. Credit will not be given without an RMA. 

• Credit will be issued only for material that is new, unused, and undamaged at the Distributor price in effect at time of 

credit, less a 20% restocking charge. 

• Returned material that does not qualify for credit will be scrapped and credit will not be issued. 

• Requests to return liquid-line filter dryers will not be honored. 

Parts PackagIng InItIatIve 

We continue to provide standardized packaging and to create case quantities for service parts in order to improve warehouse 

efficiency, reduce shipping damage, and help ensure adequate field inventory. This is all designed to improve parts availability 

and transaction efficiency to both our Distributor and Dealer/Contractor base. Periodically you will receive a report identifying 

new parts that will be sent in either individually packed boxes or in multi-pack quantities. 

Individually packaged parts will be labeled with a part description, a part number, and a bar code for scanning. 

Multi-packed parts boxes will be labeled with a description of the box contents, the quantity of parts in the box, a part number, 

and a bar code. Where practical, parts in multi-pack boxes also will be individually boxed with description and part number, 

as well as bar-coded for easy identification and individual resale to your Dealers and Contractors. 

Parts sales requests / Parts transFers 

Parts sales request / parts transfers shipped from the HLC need to ship within 24 hours. If the item(s) cannot be shipped within 

the next 24 hours due to inventory shortage, damage, etc., the branch must inform the HLC CSR of the situation. The CSR, 

then, can find other solutions to meet customer demand. COD must charge the Distributor the price noted on the requests 

with no additional unauthorized fees or fines. Any overage, shortage, or damage issues related to parts transfers should be 

resolved with the HLC CSR. 

Parts Pre-season Programs 

Goodman will continue to offer the parts pre-season programs for both spring and fall. Specific details will be distributed under 

separate cover. Pre-season programs are designed to help ensure that you have adequate inventory on hand at the start 

of either the heating or cooling season. These programs also help us to have adequate inventory at the start of the season by 

estimating your inventory needs early. We encourage all of our channel partners to participate in both pre-season programs 

so that we can all provide our customers with improved parts availability.


equIPment summary 

• Goodman will ship full truckloads of Goodman brand products to Distributor 

warehouse location(s), freight prepaid and allowed. 

• Selection of carrier and mode of transportation are at the discretion of Goodman’s 

Logistics Department. 

• Unless otherwise specified contractually, all shipments are “F.O.B. Goodman dock”. 

Put simply, ownership of material passes to the distributor at time of shipment. 

• Any freight damage or loss claims are the responsibility of the receiving Distributor/customer. 

Goodman will assist the customer in resolving any unpaid claims 

with its carriers. 

• Distributors will complete a Logistics Feedback Form for all loads received. Shipment 

information must be emailed to logistics.feedback@goodmanmfg.com or faxed to 

713-602-3209 for the claim to be considered (see address on right). An example 

of the Logistics Feedback Form is found in Forms section at the end of this manual. 

• Customers requesting expedited shipments will be responsible for all freight 

charges related to the shipment. Expedited shipments are defined as a shipment 

that requires delivery sooner than the normal transit time. 

• Goodman will respond to all feedback and/or communication of discrepancies 

within five business days. 

servIce Parts summary 

• Every effort will be made to ship routine/regular parts orders with equipment on 

truckloads. 

• For routine/regular parts orders, parcel or LTL, service will only be considered if 

equipment is not scheduled to ship. 

• Selection of carrier and mode of transportation are at the discretion of Goodman’s 

Logistics Department. 

• Unless otherwise specified contractually, all shipments are “F.O.B. Goodman dock”. 

Put simply, ownership of material passes to the distributor at time of shipment. 

• Any freight damage or loss claims are the responsibility of the receiving Distributor/customer. 

Goodman will assist the customer in resolving any unpaid claims 

with its carriers. 

• Emergency next-day or second-day parts orders placed before 1:00 p.m. CST 

will be shipped that day. Orders placed after 1:00 p.m. CST will be shipped the 

following day. 

• If, due to a failure on Goodman’s part, a next-day or second-day order isn’t 

processed that day, Goodman will pay 50% of the freight charge. 

• Goodman will respond to all feedback and/or communication of discrepancies 

within five (5) business days. 

lIght commercIal summary 

handlIng 

• The 7½-ton and larger commercial units require special handling. 

• There is a second support rail under the units that the forks must be able to reach 

and support to avoid damage to the unit and its coil. 

• As indicated on the labels attached to each unit, there are minimum fork length 

requirements. Currently the 7½- to 12½-ton units require 48” forks and 15-ton and 

larger tonnages require 72” forks to be used. 

hlc contact InFormatIon 

FreIght 

polICy 

John green 



713-602-3209 — Fax 

logistics.feedback@goodmanmfg.com 

www.goodmanmfg.com

FreIght 

polICy 



transPortatIon 

• Freight can be arranged by Goodman or by the customer due to the nature of the specialized delivery requirements. 

• Unless otherwise requested, Goodman will only ship Commercial units on Full Truck Loads. 

• Customers must indicate whether specialized transportation is required. For example, indicate whether a flatbed trailer is 

needed or if tarps are required. Please also indicate whether a crane will be on-site during delivery. 

• For flatbed service, customers are normally required to pay the delta between the van and flatbed price. 

• Contact order services for a freight quote. 

• The 7½- to 12½-ton units may be shipped using an LTL carrier only by special request and subject to Goodman’s approval. 

The distributor/customer accepts all responsibility for any damage to units shipped LTL. All returns or request for credit 

will be denied. Additional crating and or pallets may be available from order services for an additional expense. 

• The 15-ton and larger units will not be shipped LTL. 

aPPoIntments, unloadIng, and detentIon Fees 

• Distributors must provide timely unloading appointments (within 7 business days) when notified of a scheduled delivery. 

Failure to do so will result in the order being re-dated 15 business days from the date of occurrence. 

• The agreed free unloading time for Goodman carriers is two hours. Detention or demurrage charges resulting from delays 

in unloading will be charged to the distributor’s open account. 

• If a carrier arrives late for an appointment, the customer will not be required to pay detention if he accepts the load. 

• If a carrier reschedules the appointment and arrives on time for the new arrival time, the customer will be required to pay 

detention if it takes more than two hours. 

• If the appointment is rescheduled, the customer must have the driver sign and notate the time/date on the BOL. A label 

or designated stamp located on the BOL should be used to track the start and stop times. Failing to fill this in will result in 

a denial of any disputed detention fees. 

• Distributors cannot refuse loads for any reason (including transit damage) and must accept all equipment and parts 

shipped at Goodman’s discretion. 

• Any refusals will result in re-delivery with all fees being paid by the distributor. 

• In the event a truck driver is requested to assist the Distributor in unloading the product, the Distributor will assume all 

risks and injury liability. The Distributor will be solely responsible for any driver unloading charges applied to the freight 

invoice, which will be charged to the Distributor’s open account. 

• Driver assistance is at the driver’s discretion. Goodman does not have any contractual agreements with carriers for this service. 

multI-stoP shIPments 

• For multi-stop shipments, it is the off-loading Distributor’s responsibility to ensure that the remainder of the load is secure 

for further transit to the next stop. A photo should be taken. 

• In the event product is damaged because the remaining load was not properly secured during the prior stop-off, the prior 

Distributor responsible for securing the load will be charged back for repair costs of the damaged equipment or service parts. 

• In this event, the recipient of the damaged material must also take a photo as it is discovered on the truck and in its original 

carton or container. 

• Any distributor request leading to out-of-route stops or miles will be charged to the Distributor’s open account. 

• Failure to follow the process will result in claim denial. 

less-than truckload shIPments 

• Orders requested by the distributor to ship via a specific carrier will be shipped F.O.B. origin, FREIGHT COLLECT. 

• When a specific carrier is requested, it is the customer’s responsibility to arrange pick-up. Any carrier issues, delays, or noshows 

are the distributor’s responsibility to resolve. All pick-ups should be arranged between 5 P.M. and 7 P.M. 

• It is the distributor’s responsibility to follow up on shortage or damage claims when their chosen carrier is used. 

• If a carrier isn’t specified, Goodman will use a preferred national contract carrier and ship F.O.B. origin, freight prepaid and add. 

• Equipment and accessory orders shipped LTL will be charged to the Distributor’s open account. 

• For service parts LTL shipments, please refer to the Parts Policy section.


FreIght 

polICy 

shIPment cancellatIon 

If a distributor cancels a shipment that has been staged for loading or already loaded for shipment, that distributor will be 

charged a restocking fee of 20% of the shipment value at list price. 

dIrect shIPments and sPecIal handlIng requests 

• Direct shipment to your customers (including, but not limited to, job sites) may be arranged using the above policies. 

• The distributor is expected to communicate all Goodman freight policies to their direct shipment customer. 

• The direct ship customer must follow all Goodman freight policies. 

• Goodman allows each customer the opportunity to select his own carrier for direct or indirect shipments. The customer 

assumes all freight costs associated with this method of shipping. 

• Distributors will be responsible for any additional freight, stop-off and/or handling charges, which will be charged to the 

Distributor’s open account for the specified shipment. 

• Customer locations cannot refuse to accept or unload product and must have appropriate material-handling equipment 

to unload product safely (e.g., dock, forklift). Locations determined to have improper or unsafe unloading equipment will 

have their shipments suspended indefinitely. 

• Credit will not be given for any unauthorized returns by a direct shipment location. 

• The distributor is responsible for the costs of any requests to use flatbeds or any other means of transportation other than 

normal van freight. The distributor will be charged the difference between the costs of the specialized equipment vs. our 

normal expected rates. 

equIPment/servIce Parts overage, shortage, and damage (os&d) 

Goodman will continue to make every effort to provide appropriate packaging for its products, choose reliable carriers for 

shipment, and devote special attention to proper loading of equipment and service parts. However, when problems are 

encountered, the Distributor is required to accept the delivery, unload the product, and follow these procedures: 

truckload shIPments 

overage 

• In the event an equipment or service parts overage is identified at time of delivery, the Distributor must notate such overage 

on the carrier’s Delivery Receipt and/or BOL. 

• Distributors will be responsible for identifying an overage and returning the Logistics Feedback Form via email or fax within 

48 hours after time of delivery. 

• Model and serial number of the overage unit(s) should be notated and reported. 

shortage 

• In the event a shortage is identified at time of delivery, the Distributor must notate such shortage on the carrier’s Delivery 

Receipt and/or BOL. 

• For service parts only, the distributor must notate the number of cartons. Note: Do not count pallets in lieu of counting 

cartons. A pallet count will be seen as not following the process and the claim will be denied. 

• Distributors will be responsible for identifying a shortage and returning the Logistics Feedback Form (see Forms section) via 

email or fax within 48 hours after time of delivery. This should include: 

◊ Signed copy of BOL with notation of shortage 

◊ Goodman packing list (titled “Trailer Load Summary Document Customer Copy”) 

◊ Serial number listing identifying specific unit(s) short or model and quantity detail for service parts. 

concealed shortage (servIce Parts only) 

• Concealed shortage only applies if the piece count on the outer packaging does not match the number of pieces contained 

inside. For example, if the outer packaging states four (4) pieces and there are only three (3) inside, it is a concealed shortage. 

• Concealed shortage does not apply in cases in which the carton count was incorrect. Those issues should be handled as 

part of the normal shortage process for receipts. 

• Distributors have 30 business days to report concealed shortages. 

• Shipment ID number, pick number, item number, and quantity information should be sent to logistics.feedback@goodmanmfg.com 

for resolution. 

• Failure to follow the above process will result in claim denial. 

www.goodmanmfg.com

FreIght 

polICy 



damage 

In the event equipment or service parts damage is identified at time of delivery, the Distributor must report the damage 

within 24 hours of receipt following the process detailed below. 

• Photograph the damage as it is found on the trailer without moving the product if possible. This should be done prior 

to unloading. Describe the condition of the product. Photograph a wide view of the trailer showing the product and the 

immediate surroundings to help determine the root cause of the damage. Also photograph a closer view of the actual damage 

to help determine the credit given. 

• Note damage on the feedback form and on freight bill. Initiate the claim with the carrier if it is believed to be transit damage. 

• Faxed photographs will not be accepted. 

• Return the Logistics Feedback Form via email or fax to HLC. 

• Notate the damage on carrier’s Delivery Receipt and/or BOL. Specific details (e.g., models and serial numbers) must be provided. 


concealed damage 

• Concealed damage is damage to the product that can only be found when the packaging is removed. In these cases, the 

packaging is normally in excellent condition. 

• Damage to the side of the unit facing the nose of the trailer is visual/normal damage. 

• In the event of concealed damage, the Distributor must report the damage within 15 days of receipt for equipment and 30 

days of receipt for service parts following the process detailed below. 

• Photographs of the damage and packaging, along with the model and serial numbers should be sent to logistics.feedback@goodmanmfg.com 

or sent via US mail to Goodman HLC. 


less-than truckload shIPments 

LTL shipments are not shipper load and count. The LTL carrier verifies all carton and pallet counts upon pick-up. If there is a 

shortage or damage to the product, the Distributor must file a freight claim with the carrier for resolution. This applies to parts 

and equipment. 

WIll calls 

All OS&D needs to be identified at time of pick-up. All claims made after time of pick-up will be denied. 

damage resolutIon 

Goodman will review all documentation relating to any damage incident and provide a detailed summary regarding the 

issue via phone or email. If it is determined that the Goodman freight carrier is responsible for the damage, the customer is 

obligated to file a Loss/Damage Claim Form directly with Goodman’s carrier. If it is determined that Goodman is at fault for 

damaged material, the following steps will be taken: 

• Goodman will either provide replacement parts at no charge to repair the unit, or, if material is deemed non-repairable, 

credit will be negotiated based on the extent of the damage. 

• The model number, serial number, and shipment information is required for replacement parts. 

• Distributors will provide labor to repair any damaged units at Distributor’s expense. Goodman will not give a labor credit 

for any repairs made. 

• The model number, serial number, picture of the damage, and picture of the serial plate is required for negotiated credit. 

• Warranty will be void for all non-repairable units. 

• Credit will be issued via AAA form (see Forms section) or through an RMA with Goodman arranging transportation to return 

the damaged material. 

• Distributors will be charged a 20% restocking fee for all returned product deemed to be repairable.


PurPose 

Advertising materials for Goodman brand products must follow the guidelines 

below. However, please note that this information is not intended to specify all of 

the legal requirements of advertising, especially those requirements that may vary 

by state or locale. Please contact your local legal counsel for complete information on 

your specific situation. 

logo usage 

In the world of marketing, the more consistently a logo is used, the more acceptance 

and remembrance the associated brand will achieve. Logos communicate much about 

the professionalism of a brand and the products they stand for, and they need to be 

used consistently throughout a brand’s marketing, sales and distribution systems. 

• All parties using either the Goodman Air Conditioning & Heating logo or the 

Goodman logo with the “Thank Goodness for Goodman®” tag line for any reason 

are expected to abide by the guidelines outlined in the “Goodman Logo Usage 

Guidelines” document. A copy of this document follows this section. An electronic 

copy of this document can be obtained by visiting the PartnerLink/Toolkit/ 

Marketing Tools section of www.goodmanmfg.com. 

• Graphics files containing current versions of the logos are available in the Dealer 

Advertising Media Library on PartnerLink. If, for some reason, you cannot download 

the graphics, contact a member of the Marketing Department. 

A note about color: The Goodman logo is a combination of red, black, and white. 

We use Pantone Matching System (PMS) color #186 red in the logo. Please specify 

PMS #186 as the red for the logo when locally printing any Goodman brand logos. 

• Goodman brand logo’d merchandise is available for purchase through the Goodman 

Company Store e-business site, which can be found at http://goodman. 

andrewssport.net on PartnerLink. For more information on logo’d merchandise, 

please see the section of this manual entitled Merchandising. 

trade and consumer advertIsIng 

Each season, Goodman provides a set of advertising materials to its Distributors and 

dealers. These materials include the following: 

• Customizable consumer print materials 

• Taggable 30-second and 60-second radio spots, and Goodman radio jingle. 

• Taggable 30-second television commercials 

• Phone-on-hold materials 

• Billboard designs 

The graphic files for these materials will be issued seasonally on PartnerLink. To 

access these files, simply set your Internet browser to www.goodmanmfg.com, 

click on the PartnerLink button at the bottom of the page and log in. Click on the 

Dealer Media Library link to access the files. 

If you have difficulty using PartnerLink, refer to the Website section of this manual or 

contact Rex Anderson at 713-861-2500, ext. 5064, or James Peden at 713-861-2500, 

ext. 5480. 

customIzIng the ads 

The advertising materials available are typically high-resolution Adobe Acrobat PDF 

files, which can be customized by most newspapers’ and magazines’ in-house graphic/ 

advertising departments or external graphic support providers. 

advertIsIng at-a-glance 

advertIsIng 

colors 

Goodman Red = PMS 186 

goodMan Marketing dePt. 

coMMunications contacts 

rex anderson 

Director of Communications 

713-861-2500, x5064 

silvia riFF 

Manager, Graphics Support 

713-861-2500, x5480 

denise Baldwin 

Marketing Coordinator 

713-861-2500, x5390 

regIstered and unregIstered trademarks 

general 

Goodman® brand 

GoodCare® extended service plan 

AsureCare SM extended service plan 

Products 

Goodman® brand Air Conditioner 

Goodman® brand Heat Pump 

TuffTube Heat Exchanger 

Goodman® brand Gas Furnace 

Goodman® brand Coil 

Goodman® brand Packaged 

Air Conditioner 


Heat Pump 


Gas/Electric Unit 

Flex duct 

Quietflex® flex duct 

www.goodmanmfg.com

advertIsIng 



A graphic artist can work with you to adjust artwork to fit the specifications of the ad space that you have purchased. However, 

to ensure that the Goodman brand is represented as consistently as possible, do not change the body copy fonts on the ad. 

Also, if you edit the ad to include a special price or promotion, clearly indicate that this price or promotion is being offered by 

the Dealer in question. 

If you need assistance in finding someone to help you customize an ad, contact a member of the Marketing Department. 

Warranty statements 

In accordance with the Magnuson-Moss Warranty Act, any ad mentioning “warranty” must designate the warranty as either 

“full” or “limited” and give its duration, e.g., 5 years. Also, disclose any major limitations the warranty has, such as “only on 

aluminized-steel tubular heat exchangers” or “excluding parts.” Please indicate in ads: “Ask or see your Dealer for details.” 

Dealers are required by law to have specimen copies of warranties on hand. Do not make any product warranty claims other 

than those issued by Goodman for Goodman brand products. 

rePresentatIon 

All advertising materials used by a Dealer must represent the Dealer as a “Goodman® Brand Dealer,” not as “Goodman.” Any 

promotions, pricing or warranties offered by a Dealer in an advertisement for Goodman brand products that differ from the 

promotions, pricing, and warranties offered by Goodman will be the responsibility of the Dealer placing the advertisement. 

mIscellaneous legal 

Misleading copy, misrepresentations, illegal competitive practices or libelous references to competitors may not be included 

in any advertisement for Goodman products. Goodman will not be held liable for such advertisements. All applicable laws and 

regulations, including Federal Trade Commission regulations, local codes and regulations, and industry codes and standards 

must be followed in Goodman Air Conditioning & Heating ads. 

trademark guIdelInes 

The first time a registered trademark is used on a page, follow it with the federal registration symbol (®) subscripted or superscripted. 

The first time an unregistered trademark is used on each page, follow it with the () subscripted or superscripted. 

All trademark names have the first initial capitalized. Trademarks are used only as adjectives to modify nouns and are not to 

be used in place of the appropriate noun. Example: Homeowners purchase a Goodman® brand gas furnace, not “a Goodman.” 

Trademarks are subject to change. Any questions regarding trademarks should be directed to the Goodman Marketing Dept. 

other trademark Issues 

goodcare® 

Refer to GoodCare as an Extended Service Plan, not as a warranty or maintenance agreement. The registration symbol (®) 

must follow the word “GoodCare.” This program is available in all states. 

asurecare sm 

Refer to AsureCare SM as an Extended Service Plan, not as a warranty or maintenance agreement. The service mark identifier 

( SM ) must follow the word “AsureCare.” This program is not available in all states. 

comFortexPress sm 

Refer to ComfortExpress SM as an Extended Service Plan, not as a warranty or maintenance agreement. The service mark identifier 

( SM ) must follow the word “ComfortExpress.” This program is not available in all states.


GOODMAN ® LOGOTYPE USAGE 

GRAPHIC STANDARDS – GOODMAN BRAND LOGO 

Advertising 

Graphic continuity is imperative to clearly communicate our brand image. When the Goodman brand logo is used in a consistent 

manner, brand recognition is immediate. The brand signature becomes unmistakable to the audience. That’s why it’s important to 

follow these rules when using the Goodman brand logo. 

Goodman Brand Logo Colors 

Only two colors are to be used within the Goodman brand logo: PMS 186 and black. 

Screen mix matching for PMS 186 is C-0, M-100, Y-81, K-4 PMS 186 BLACK 

Goodman Brand Logotype 

The Goodman brand logotype may be used alone in some instances, such as signage, product badging (labels), collateral 

materials, presentations and some packaging. 

Goodman Brand Logotype and Tagline 

For almost all examples of brand identity, the Goodman brand logo should be used with the positioning line: 

Thank Goodness for Goodman. ® 

The relationship of the tagline’s size and position to the Goodman brand logotype must be adhered to. Absolutely no variations 

are permitted. The logo is available in electronic form from the PartnerLink Image Library at www.goodmanmfg.com. The tagline 

– Thank Goodness for Goodman. ® – is not to be reset in any other typefaces with the logotype. It is integrated with the logotype 

in the electronic file. 

Goodman Brand Logotype with Air Conditioning and Heating 

For situations in which the audience may not be familiar with the Goodman brand (eg., consumer advertising) and where the 

logo appears without an equipment photo, Goodman may be more overtly linked with “Air Conditioning and Heating.” Here’s the 

logo version to use. Again, its available electronically. 

Clear Area Around Logo 

A clear area must be maintained around the logo and tagline. A perimeter dictated by half the height of the lowercase “o” in the 

logotype, as indicated in the examples below, makes it easy to check the space. 

www.goodmanmfg.com

Advertising 



GOODMAN ® LOGOTYPE USAGE continued... 

GRAPHIC STANDARDS – GOODMAN BRAND LOGO (continued) 

Goodman Brand Logo – Examples Of Proper Usage 

When using the logo and tagline or the logo and “Air Conditioning and Heating” text, seek maximum readability. 

When backgrounds are dark, use white type. Avoid placing the logo on busy and confusing backgrounds.


Advertising 

GOODMAN ® LOGOTYPE USAGE continued... 

GRAPHIC STANDARDS – GOODMAN BRAND LOGO (continued) 

For questions about this information or for special usage requests, contact Rex Anderson, Director of Communications, at rex.anderson@goodmanmfg.com. 

www.goodmanmfg.com


WebsIte enhancements 

It’s reported that possibly more than 80 percent of homeowners first search online 

while making an HVAC service call or purchase. So, it is important for your company 

to have the right kind of online presence and to be in the right places on the Internet. 

Through partnerships with Advice, Yodle and iMarketing Solutions, Goodman now 

offers our Distributors and Dealers three excellent sources for your entire Internet 

marketing needs. 

advIce InteractIve grouP 

Advice is a full-service Dallas-based interactive marketing agency comprised of experienced 

advertising and marketing professionals that provide clients with a clear 

and distinct voice in the marketplace. Internet marketing consultants at the Dallas 

location specialize in developing online marketing strategies, search engine marketing 

(SEM), search engine optimization (SEO), pay per click (PPC), and website design 

and development. 

Advice also provides reputation management and repair services to the online community. 

Reputation management has become essential with the advent of widespread 

computing. 

servIces 

Internet marketIng servIces 

• Search Engine Optimization 

• Pay Per Click Campaign Consulting 

• Email Marketing 

• SEO Copywriting 

• Reputation Management 

yodle 

WebsIte desIgn 

• Web Design 

• eCommerce 

• Multimedia 

• Web Application Development 

PurPose 

Generate new qualified sales leads and get new customers via your company’s website 

with Yodle®. Building your company’s online presence and promoting your business 

on popular search engines like Google, Yahoo!, and Bing, offers a great way to 

drive more customers to your business. 

methods 

Yodle refines an existing website to help turn online visitors into phone calls and new 

customers. If you don’t currently have a website, Yodle can help to create one for 

you using search-engine optimization and sales conversion best practices. Yodle can 

strategically promote a business on major search engines, as well as across a network 

of online directories, Internet Yellow Pages, and local sites. 

Yodle offers online advertising and social networking tools to help enhance your online 

credibility. It can also help you to build trust with prospective customers and keep your 

current customers up-to-date. Its dashboard gives you access to view traffic to your 

website, as well as the actual customer telephone calls and online inquiries that come 

in from your online sales and marketing efforts. 


Internet 

sales tools 

rex anderson 


713-861-2500, x5064 


randal turner 

5900 South Lake Forest Dr., Suite 295 

McKinney, TX 75070 

888-348-9969 

rturner@adviceinteractivegroup.com 


russell tvedt 

National Account Director 

704.247.2113 

RTvedt@yodle.com 

www.goodmanmfg.com

Internet 

sales tools 



Procedure 

Yodle uses proprietary technology called Click Rank and certified Internet marketing account managers to manage your 

marketing campaigns and online budget dollars. 

Payment 

One time set-up cost: 

• Review current online campaigns and best practices 

• Keyword portfolio creation and search engine campaign geo targeting 

• Ad copy research/writing 

• Bidding algorithm set-up 

• Provisioning the remote call forwarding numbers 

Monthly Management Fee: 

• Dedicated Account Manager 

• Ongoing ad copy/keyword/geo management 

• Unlimited access to Yodle platform 

• Monthly performance review 

Monthly Ad Budget: 

• Dealer establishes budget for online marketing program 

• Yodle’s bidding algorithm will manage spending to assure that the budget is spent properly 

• Any monies remaining at end of the month will roll over to the next month and will remain until spent 

Imarket solutIons 

PurPose 

iMarket Solutions helps to empower businesses by helping HVAC dealers build online 

presence. The company can design your website and build on it through local organic 

search engine optimization activities, pay-per-click advertising, and email marketing 

to promote customer loyalty and retention. Your website could, if you choose, contain 

a Content Management System, which is an easy-to-use tool that allows you to make 

updates to your website, create new pages, change images, or add coupons. 


nadia roMeo 

800.727.3920 

info@imarketwebsitesolutions.com 

servIces oFFered 

• Design and manage a website’s content to improve its ranking in the organic search engine results 

• Strive to put your website on Page One for local search results 

• Create and manage paid advertising listings in the major search engines 

• Build an effective keyword list 

• Create a landing page and ad copy 

• Measure results for ROI calculation 

• FREE marketing consultation or FREE membership to EPL Residential 24/7/365 resource library designed to help contractors 

improve their profits. This membership comes with FREE electronic consulting services that can work directly with 

consulting talent via the Web to support and answer any questions, or business-related issues. 

Payment 

Charges vary depending on the package purchased by dealers. The higher the package cost, the greater the potential for 

securing a steady and large number of sales leads. The Web Domination package offers unrivaled lead volume within select 

market territories. Once a package is selected, dealers can advise iMarket regarding monthly advertising expense budgets.


Website Video Program 

PurPose 

Everyday your website becomes more important as a marketing tool. Customers look 

for local HVAC services online, and when they find your website they will judge the 

quality of your service by the quality of your website. The Goodman Web Video Program 

easily adds important video content to your website that potential customers 

will find useful and that will keep them on your website longer—which means more 

calls. Today, as the Internet becomes the most dominant method of providing information 

to your customers, video content is becoming a more important feature of 

websites. Most people will not read a website page full of information, but they will 

watch a video. These videos, produced by Goodman, will position your company as 

an up-to-date leader in your industry. And, as new videos are added, you will receive 

all updates at no additional charge. Keep your website and marketing up-to-date with 

impressive video content and the ability to make changes daily, weekly, or monthly— 

without being locked into the same ad for a year. 

methods 

This collection of videos can be used on your website, in e-mails to customers, and 

on other websites where you can post a link. Easily customize the program for your 

company—even add you own video(s)! Make changes to keep the program current 

with your marketing plans anytime you like! 

Procedure 

Sign up online at www.mygoodmanvideo.com (click on Pricing and Signup). You 

will receive a username and password to your company account at www.mygood- 

manvideo.com. Log in to your account and customize the program for your company 

(add your logo, phone numbers, etc.). The program is designed to look like a natural 

part of YOUR website. All the coding you need to post the program on your website 

(or use it in other places) is provided. Make changes to any part of the program as 

often as you like. Call us any time for a complete demonstration of all the program 

features or for help customizing the program for your business. 

Payment 

Payment is made to .advancedMethod (see service contract at 

www.mygoodmanvideo.com/signup.aspx) 

contact information 

Internet 

SaleS toolS 

.advancedMethod 

Marty Martin 

Goodman Engage Program Manager 

877-345-4344 x1926 

636-442-1926 

martin@advancedmethod.com 

PrograM Website 

www.mygoodmanvideo.com 

Preview the program 

and sign up online! 

Customize the program for your 

company and place it on your 

website. 

www.goodmanmfg.com


Flat-rate PrIce book 

PurPose 

Many homeowners today expect to get a fair and an upfront guaranteed fixed price 

before any HVAC work is performed. Upfront Pricing or Flat-rate Pricing are both 

terms used by Retail Residential HVAC contractors to describe providing for a specific 

repair or equipment replacement installation at a fixed upfront price to the consumer. 

Upfront price books meet these expectations. In fact, Flat-Rate Price Books help increase 

homeowner satisfaction, since the homeowner gets to choose to proceed 

with a guaranteed fixed price and accurately described work. 

We help Goodman brand dealers provide their homeowners with pricing credibility 

while helping increase their profitability. By being able to charge a fair price, we now provide 

for your geographic area a complete “Upfront” flat-rate price book set to include: 

• Goodman Flat-Rate Installation 

• Fix-Right Flat-Rate Service Repair 

groWmyhvac.com 

GrowMyHVAC.com is a division of Building Services Institute (BSI), which is a company 

that provides an on-line seven-step HVAC Retail Residential Service and Installation 

Department implementation method. This method provides proven best-practice 

operating processes, forms and flat-rate pricing books/tools along with personal 

implementation support. This service will help you and your staff develop a more 

sustainable HVAC business. 

beneFIts oF the PrIce book Program 

The BSI price book program is designed to provide dealers with the following benefits: 

• Helps to up-sell HVAC equipment replacement installations by providing the homeowner 

with a “Show & Tell “good-better-best-premium” indoor comfort system 

configuration that includes upfront installation pricing and associated benefits 

• Helps systematically sell service agreements on all service calls by communicating 

to the homeowner the value of service agreements 

• Enables dealers to properly recover overheads in order to be profitable 

• Allows the dealer’s company, its technicians, and indoor comfort advisors to appear 

more professional 

• Helps dealers demonstrate that they have professional experience and credibility 

with the type of work the homeowner requires because it is described and published 

in a flat-rate book 

• Helps eliminate errors when quoting out of a flat-rate price book, since the math 

is already done 

• Helps the dealer inform his clients that they are paying the same price as everyone else 

PrIce book Program overvIeW 

To obtain your flat-rate price book: 

• These price books are one of the lowest cost price book option available in the 

HVAC industry. 

• Each price book is only $200 per six-month subscription—with no monthly fees. 

• BSI provides a “user-ready” PDF flat-rate price book download, typically within 

three business days from receipt of dealer’s faxed-in one-page set-up sheet. 

• BSI maintains the price book for you for future changes to your equipment pricing 

via your latest dealer equipment pricing. 

Internet 

sales tools 

contact inForMation 

Wendell Bedell 

50 Musket Drive 

Nashua, NH 03062 

800.2240-2823 

wendellb@GrowMyHVAC.com 

www.goodmanmfg.com

Internet 

sales tools 



• BSI provides the price book as a PDF file download for immediate multi-copy printing. 

• Dealers can update the price book at any time to change labor cost rates, tax rates, 

or profit pricing requirements. 

hoW to obtaIn the PrIce book set 

• Contact your Territory Sales Manager or the local Branch Manager to obtain the 

one-page order/set-up forms. 

• Dealer completes and faxes BSI a one-page order/set-up form. 

• If dealer wishes to make any changes to the equipment price book configurations, 

BSI provides an Excel equipment “Good-Better-Best-Premium” configuration setup 

worksheet. To make it easy to communicate changes, there is a separate tab 

for each system type.


WrIghtsoFt contract & sales tools 

PurPose 

Wrightsoft offers a selection of easy-to-use programs for both desktop and mobile 

devices to help increase the business success of HVAC professionals. Their products 

work with ACCA-certified Manual J (load calculations), Manual S (equipment 

selection), and Manual D (duct designs) to help dealers design systems and generate 

proposals and parts take-off lists plus sales tools. 

WrIghtsoFt rIght-suIte® unIversal (WWW.WrIghtsoFt.com): 

—Integrated design and sales tools for residential and commercial, replacement and 

new construction 

Whether your dealers are designing a complete HVAC system, performing a complex 

load calculation, adding ducts, diagnosing existing systems, adding a complete 

radiant heating system or in-home selling presentations and proposals, Right- 

Suite® Universal makes the design and sales process fast, efficient, and accurate. 

Their Hotlink Technology links all areas of the program, so changes made in one 

area of the program (such as changing the orientation of the house) will update 

all other areas of the program, from the load calc to the parts take-off list and 

proposal. This gives dealers real-time results and eliminates the need to manually 

re-enter data. 

WrIghtsoFt rIght-mobIle consultant (WWW.WrIghtsoFt.com/rIghtmc): 

—The only mobile solution approved by ACCA for Manual J block load calculations 

Designed for the iPad®, Right-Mobile Consultant enables dealers to improve their 

in-home presentations and standardize the sales process. Users simply tap out the 

dimensions of the house, select the building materials, and the load is calculated 

instantly. On the next screen, dealers can offer Good, Better, Best equipment options 

to the homeowner, compare utility rates, and then automatically generate a 

proposal based on their selections – all in one visit to the customer’s home. 

When combined with Wrightsoft’s Right-Roadshow presentation app, dealers 

can take their in-home sales presentations to the next level. This customizable app 

makes it easier to present their company and services. 

methods 

Manual J 

ACCA-certified Manual J (load calculations) starts with Right-J®. When combined 

with the Right-Draw® module, users can produce an accurate load calculation in 

minutes by simply drawing out the dimensions of the house and selecting the 

building materials. The hotlink technology allows design changes to be reflected 

instantly in the results, including changes to the building materials, location data, 

orientation of the house, and more. Reports for rebates, inspectors, etc., are automatically 

generated and can be either printed or e-mailed. 

Manual d 

The Right-D® module is a fast, easy-to-use residential duct design tool that takes full 

advantage of ACCA’s streamlined Manual D Method. When combined with Right- 

Draw®, dealers can eliminate confusing spreadsheets and manually draw out the duct 

design or simply place the registers and let Right-D design the layout for them. Dealers 

can use the optional ductulator for friction rate calculations. To make inspector 

and code reporting easier, the duct labels are shown right on the Right-Draw® screen. 

The optional Right-2Line module is available to produce CAD-quality drawings 

(purchased separately). 


wrightsoFt sales 

131 Hartwell Ave 

Lexington, MA 02421 

Internet 

sales tools 

800-225-8697 (opt 3) 

M-F 8:30am – 5:30 pm EST 

www.wrightsoft.com/goodman 

sales@wrightsoft.com 

www.goodmanmfg.com

Internet 

sales tools 


wrightsoFt sales 

131 Hartwell Ave 

Lexington, MA 02421 

800-225-8697 (opt 3) 

M-F 8:30am – 5:30 pm EST 

www.wrightsoft.com/goodman 

sales@wrightsoft.com 



Manual s 

Right-Suite® automatically calculates the Manual S performance for each piece of 

Goodman® brand equipment selected by the user. The calculation uses extended 

Manual S data from Goodman based on the specified conditions and automatically 

updates when changes are made. A Manual S report is automatically generated 

and can be used for reporting purposes and rebates. 

Manual n 

Right-N® works with the latest ACCA-certified Manual N light commercial method 

to complete load calculations in minutes. It is a simple, clear, logical, yet very sophisticated 

program to help you compute your calculations quickly and accurately. 

ashrae rts / cltd 

Right-CommLoad helps dealers determine their complete ASHRAE load calculation 

breakdown for any commercial project. It uses 24-hour by 12-month ASHRAE Handbook 

of Fundamentals methods to compute heating and cooling loads for an unlimited 

number of zones. Right-CommLoad’s colorful Load Meter will show the shape of 

peaks, not only over 24 hours, but also over 12 months. Using the color pie charts, 

dealers can show their clients a load breakdown for any zone or group of zones. 

F280 

Developed with HRAI, Right-F280 is an easy-to-use F280 residential load calculation 

tool for Canada. 

PurchasIng InFormatIon 

Dealers can review and purchase the modules they want directly from the Wrightsoft 

website, or they can call one of the knowledgeable salespeople to work with 

them in designing a package to suit their exact business needs. 

All solutions are available at low subscription prices with special pricing for Goodman 

dealers.


PurPose 

The merchandising program for Goodman products offers items intended to help 

support the acceptance and sale of products and communicate the benefits each 

dealer offers to homeowners. The merchandising program consists of: 

• Consumer Literature – Distributor orders only 

• Promotional Merchandise – Dealer and Distributor orders accepted 

• Vehicle Signage Programs – Dealer and Distributor orders accepted 

• On-site Illuminated Signs – Dealer and Distributor orders accepted 

• Literature Display Racks – Dealer and Distributor orders accepted 

consumer sales lIterature 

All Goodman product literature is available through the Literature Fulfillment Group. 

To place orders, complete an order form and fax it (713-856-1820) to the Literature 

Fulfillment Group or email it to Crystal Jackson (crystal.jackson@goodmanmfg.com). 

The form can be downloaded online from PartnerLink/ Toolkit. 

A completed order form is required to receive any consumer sales literature; orders 

will not be accepted over the phone. All areas of the form must be filled in, including 

account number, Distributor contact, ship-to address, etc. An order confirmation will be 

faxed back to the party placing the order. Consolidated orders can take up to two weeks 

prior to shipment. Distributors can request FedEx® ground shipment for faster delivery. 

Rush orders (on in-stock orders only) must be in by 12:00 noon Central Time and may be 

subject to additional costs to accommodate the expedited delivery. Distributors will be 

charged freight for all rush orders. Literature orders may not be returned. 

PromotIonal merchandIse 

Promotional merchandise consists of items such as shirts, caps, jackets, etc., emblazoned 

with the official Goodman Air Conditioning & Heating logo. Approved Goodman 

brand promotional merchandise is available for purchase from the Goodman 

Company Store. A link taking you directly to the store is located on PartnerLink 

Any item that can be construed as a weapon is not allowed to display a brand logo 

or other identification that would cause the recipient of the item to believe that the 

Goodman brand endorsed it. 

vehIcle and sIte sIgns 

Approved Goodman vehicle signs are available from the Foxmark Corporation. An 

order form depicting the various types of materials is included in the Forms section of 

this manual. Also, you may order the signs via Foxmark’s secure website; a link to this 

site can be found on PartnerLink. Orders must be placed by Distributors. 

trade shoW & PoInt-oF-sale marketIng materIals 

Trade show and POS marketing materials consist of items such as booth rentals, trade 

show graphics, posters, etc., emblazoned with the official Goodman Air Conditioning 

& Heating logo. Approved Goodman trade show materials are available from the Trade 

Show site. A link taking you directly to the site is located on PartnerLink log-in page. 

merChandIsIng 


literature FulFillMent grouP 

Crystal Jackson 

713-861-2500, ext. 5855 

713-856-1820 — Fax 

crystal.jackson@goodmanmfg.com 

FoxMark corPoration 

713-686-8300 

www.foxmarkcorp.com 

dualite sign coMPany 

513-724-7100 

www.dualite.com 

siegel disPlay Products co. 

612-767-1012 

www.goodmanmfg.com

merChandIsIng 


FoxMark corPoration 

713-686-8300 

www.foxmarkcorp.com 

dualite sign coMPany 

513-724-7100 

www.dualite.com 

siegel disPlay Products co. 

612-767-1012 



IllumInated sIgns 

Goodman-approved illuminated signs are available from the Dualite Sign Company. 

Exterior signs in several sizes and configurations are available, as well as illuminated 

indoor signs and clocks. A price list for these signs can be found in the Forms section. 

You may order these signs online by performing the following steps: 

• Go to www.dualite.com. 

• Click the black “Customer Sign In” button on the upper left side of the page 

• On the next page, click “Log In.” 

• On the log-in page, enter the following information: 

Username: GOOD02 Password: amgood02 

• This will take you to Dualite’s Goodman Customer Support page. From here, you 

have several options: 

◊ Click “Online Ordering Form” to place an order or print a blank order form 

◊ Select “FAQs” for answers to common questions 

◊ Locate phone numbers for relevant Dualite and Goodman personnel if you 

prefer to place your order or ask questions over the phone. 

• Dualite will only accept orders from Distributors. 

dIsPlay racks 

Goodman Consumer Literature display racks are available from Siegel Display Products 

Company. These items come complete with Goodman Air Conditioning & Heating 

signage. An order form for display racks is located in the Forms section, as well as on 

PartnerLink; call 800.626.0322 for details.


PurPose 

The Printed Materials Fund supplements Goodman’s policy of providing its Distributors, 

free of charge, with all printed materials concerning Goodman products needed to 

operate their distributorships. It is designed to defray a Distributor’s cost of extra- 

ordinary volumes of those materials. 

accrual Process 

• Distributors will earn a 50-cent ($0.50) credit for every Goodman split system outdoor 

unit, packaged unit, air handler, evaporator coil, and gas furnace sold. This 

amount is credited to each Distributor’s Printed Materials Fund. 

• Credits will accumulate monthly. 

• The Distributor will not be invoiced for literature. Instead, the Distributor’s Printed 

Materials Fund will be debited upon shipment of literature, with debits applied in 

the order that credits were accrued. 

• If the Distributor’s literature orders exceed the amount in the Printed Materials 

Fund, the Distributor will be invoiced for the amount exceeding the accrual. 

• The Printed Materials Fund will be debited by the amount of any credit not used 

within twelve (12) months of accrual. 

accePtable uses oF PrInted materIals 

• Distributors may debit against this fund for the cost of the following items purchased 

for promoting the Goodman brand: 

◊ Goodman-provided specification literature 

◊ Goodman product promotional materials available through the Literature 

Fulfillment Center 

◊ Goodman-provided customized promotional support materials 

◊ GoodCare℠ forms and materials 

◊ Goodman-provided repair parts manuals 

◊ Product warranties for Goodman products 

◊ Owner’s manuals for Goodman products 

• Goodman-provided technical books and installation & operating manuals not on 

this list cannot be charged against the Distributor’s Printed Materials Fund. 

• Distributors will have no right to sell, transfer, or receive cash from Goodman for its 

Printed Materials Fund. If the relationship between Goodman and the Distributor 

terminates for any reason, the Distributor will have no claim to any remaining 

credit in the Printed Materials Fund. 

If you have specific questions about your Printed Materials Fund balance, please contact 

Judy Collins at 713-861-2500, x 5251. If you have general questions about this program, 

contact Rex Anderson at 713-861-2500, x 5064. 


prInted 

materIals 

Fund 

general inForMation 

Rex Anderson 


713-861-2500, x5064 

account Balance 

& crediting Process 

Judy Collins 

713-861-2500, x 5251 

www.goodmanmfg.com


PurPose 

Seven out of 10 people “let their fingers do the walking” when selecting a new heating, 

air conditioning or heat pump system. A smartly placed Yellow Pages ad containing a 

list of a Distributor’s Goodman Dealers can help grow business, as well as strengthen 

relationships with the Dealers. But today, there are so many options for Yellow Pages 

advertising—some of them worthwhile, some of them not—that knowing which one 

to advertise in can be difficult. 

Through an arrangement with Connect FKM, a Yellow Pages advertising manage- 

ment company, Goodman now offers its Distributors an “inside resource” for placing 

the right advertising in the most-used Yellow Pages directories. By using their 

services, Goodman Distributors can ensure that their placed Yellow Pages advertising 

gives them the greatest opportunity possible to capture the attention of these 

important consumers. Through this program, Distributors have access to both print 

and electronic Yellow Pages options. 

methods 

Goodman provides Trademark and Trade name advertisement administration 

through Connect FKM. Call Connect FKM if you have any questions about 

the program. 

ProCedure 

• Distributor contacts Connect FKM to discuss Yellow Pages needs. 

• Connect FKM then provides the Distributor with advertising options, prices, and 

time-lines. 

• Distributor chooses print and/or electronic directories in which to advertise. 

• Distributor chooses under which classifications to advertise: 

◊ Air Conditioning Contractors 

◊ Furnaces — Heating 

◊ Heat Pumps 

◊ Heating Contractors 

• All costs for Yellow Pages advertising placed through Connect FKM will be the 

responsibility of the Distributor. 

Payment 

• Connect FKM will bill the Distributor or Dealer upon the “close” of the directory 

in which they will advertise. Books are typically published and distributed three 

months after closing. 

• While the Distributor or Dealer must prepay the advertising cost, Connect FKM will 

continue to monitor the quality of the ad as created by the publishing company 

and will negotiate a refund for the Distributor or Dealer if any problems occur. 

Yellow Pages 

advertising 


ConneCt FKM 

Cissy Arnold 

Senior VP & General Manager 

512.732.4803 − direct 

512.261.6816 − main 

carnold@fkmagency.com 

exaMple oF GoodMan tradeMarK ad 

exaMple oF GoodMan trade naMe ad 

www.goodmanmfg.com


The Goodman website will have a new look in January! We are pleased to offer both 

you and your customers as well as the general public a new website (www.goodmanmfg.com) 

that will be easy to navigate and full of great information. 

WebsIte features for Consumers 

about Goodman 

Consumers may find facts and history about the Goodman brand in this section. In 

addition, consumers may find Consumer Affairs contact information and employment 

opportunities. 

ProduCts 

Consumers may research current Goodman brand products in this section. Product 

pages provide features, warranties, and product specifications. 

Warranty 

This section provides the consumer with information on our standard 

warranties as well as our specialized component warranties 

and extended service plans. In addition, consumers may register 

new products for warranty. Individual warranty certificates are 

available to print from the Products pages 

fInanCInG 

Financing is something many consumers may not inquire 

about, but they should always be offered financial assistance in 

an effort to close the deal. In this section, consumers find information 

about available financing that Goodman offers. 

HeatInG & CoolInG 101 

This area explains how the different heating and air conditioning 

systems work, offers answers to Frequently Asked Questions, and 

provides a dictionary of unfamiliar acronyms and industry terms. 

Yet another section allows consumers to locate a dealer within 

their zip code area. 

about Goodman dealer loCator 

The Dealer Locator helps consumers select the best Dealer for their needs by identifying 

Dealers and contact information within consumers’ zip code areas. Also, consumers 

may access Dealer information and Dealer’s website if one is available. 

features and benefIts of tHe dealer loCator 

• Accurate communication with consumers 

• Convenient access 24 hours a day, 7 days a week, 365 days a year 

• Leads created using the Dealer Locator as advertisement 

usInG tHe dealer loCator 

• Dealers contact their Distributors to request a place in the Dealer Locator. 

• Upon Distributor approval, Dealers are placed on the Dealer Locator by the 

Distributor. 



Website 

Claudia Smith 

Webmaster 



713-263-5226 

claudia.smith@goodmanmfg.com 

WebSite addreSS 



dealer loCator 

Contact your designated 

Distributor SuperUser 

PartnerlInk ContaCt InformatIon 

holly lobaS 

301-769-3092 


www.goodmanmfg.com

partnerlInk 

weBsIte 

loggIng In to PartnerlInk 

On the PartnerLink log-in page (Fig. 1), enter your user name 

and password. If you have not been assigned a log-in name 

and password, your Distributor must register you by sending 

the following information via email to Kim Flores at 

kim.flores@goodmanmfg.com: 

• Distributor Name 

• Employee Name 

• Address 

• Phone Number 


• Fax Number 

• Email Address 

• Authorized By 

Click Go to access PartnerLink‘s secure home page (Fig. 2). 

Figure 2: PartnerLink Secure Home Page 

quIck lInks 

Figure 3 shows the number of Quick Links available for customizing 

your PartnerLink site. All icons are hot links to your 

Goodman programs. 


Figure 1: PartnerLink Log-in Page 

secure home Page 

Your home page may be customized with hot links to the 

places you use most often. Click on Quick Links under the 

Account tab to view the available icon options (see below). 

Figure 3: Quick Links Page


Figure 4: Account page 

toolkIt 

The ToolKit (Fig. 5) has three sections for Dealers (Product 

Tools, Marketing Tools, and Service Tools) and several added 

sections for Distributors, which include: Current News, Distributor 

Manual, Literature Order Form, and information regarding 

the Private Label Program. 

The Toolkit helps Distributors and Dealers provide the best 

customer service possible by giving them easy, timely access 

to information and marketing tools. 

FiguRe 6: aMana pRinCipal 

servIce tools 

This section (Fig. 7) offers Dealer training programs, long 

lineset guidelines, and a technical support evaluation form. 

partnerlInk 

weBsIte 

account 

Under this tab (Fig. 4), you may edit Distributor and Dealer 

location information as well as change your own profile and 

change your Quick Links. 

Figure 5: Toolkit 

goodman PrIncIPal 

This section (Fig. 6) offers Distributors access to current 

news, archived news, the latest Distributor Manual, latest 

Literature Order Form, and the new Price Pages. 

PrIce Pages 

This new section allows you to download product price 

sheets in excel format. 

Figure 7: Service Tools 

www.goodmanmfg.com

partnerlInk 

weBsIte 

marketIng tools 


Product tools 


Builder reBate 

This link (Fig. 8) takes you to information regarding one of the best rebate programs in the industry. Single-family, manufactured 

home, and multi-family builder rebates direct from Goodman make you even more competitive in the job arena. This 

rebate program applies to more than just high-efficiency units. It provides an excellent selling advantage for builders and Dealers. 

dealer advertIsIng medIa lIbrary 

This section offers a variety of advertising media for your 

use, including radio ads, TV ads, and a variety of print ads. 

catalogs 

These links allow you to download the current product 

catalogs. 

literature order ForM 

This link allows you to download the order form for literature 

and merchandise. 

Image lIbrary 

This section allows you to view and download print-ready 

graphics of Goodman brand units and logos. Included in 

the library are high- and low-resolution photographs of our 

Figure 8: Marketing Tools 

products and logos in color and black & white. These images 

work for both PC and Mac formats. Some are compressed to 

make downloading faster. If you have any problems, click on the Help link for information. 

trade shoWs 

This link takes you to our Tradeshow & Point-of-Sale Marketing Planner site. 

Figure 9: Product Tools 

InFoFInder 

This program (Fig. 9) allows you to look up product-related 

literature as well as service parts by product model number. 

comPressor look-uP 

This reference tool allows you to identify the correct replacement 

compressor for a specific unit as well as identify 

alternate compressors as replacements. 

system match-uPs 

This section offers lists of ARI-matched Goodman brand 

split systems. 

good Parts 

This section allows you to look up specific parts. 

substItute Parts look-uP 

This section allows you to match other market parts with 

Goodman brand products.


Figure 10: Reporting 

Warranty 

This section (Fig. 11) offers easy access to both the standard 

and extended warranty forms. 

Figure 12: New Product Idea 

partnerlInk 

weBsIte 

rePortIng 

This section (Fig. 10) offers a variety of forms to help you 

more easily conduct business with Goodman. 

Figure 11: Warranty 

neW Product Idea 

We want to know about your new product ideas. Fill in our 

form and click the Submit button to send us your ideas. 

www.goodmanmfg.com


PurPose 

To provide exceptional assistance to residential and commercial heating and cooling product customers 

Consumer 

aFFaIrs 

PrImary FunctIons 

• Respond to consumer letters, emails, and calls 

• Resolve consumers’ service concerns 

• Assist consumers with product specifications, model comparisons, and literature requests 

• Assist consumers with questions concerning product usage, operation, and maintenance 

• Provide product registration information 

• Inform consumers where to buy and service products 

• Develop, distribute, update, and train others in the use and application of departmental policies, instructional policies/ 

guidelines, and reference guides for the Consumer Affairs Department and the field 

• Process labor claims 

consumer aFFaIrs audIence 

• Consumers (end users of Goodman brand products) 

• A Distributor on behalf of a consumer or Dealer/Servicer 

• Insurance companies 

• Consumer advocate agencies 

consumer aFFaIrs contact InFormatIon 

• Consumer Affairs personnel in Houston, Texas, provide consumer assistance between 7:00 a.m. and 6:00 p.m. CST, Monday 

through Friday via the following methods: 

• Toll Free 877.254.4729 

• Email: customerservice@goodmanmfg.com 

Lynn Wright, Manager 713.263.5862 

Consumer Affairs Representatives Phone Fax 

Sheila Chaney shelia.chaney@goodmanmfg.com 713.263.5710 713.316.5575 

Julicia Minor julicia.minor@goodmanmfg.com 713.263.5712 713.316.5583 

Sasha Lopez sasha.lopez@goodmanmfg.com 713.263.5715 713.856.8084 

Claudine Flanagan claudine.flanagan@goodmanmfg.com 713.263.5728 713.655.5810 

Delores French delores.french@goodmanmfg.com 713.263.5967 713.316.5582 

Rozilyn Williams rozilyn.williams@goodmanmfg.com 713.263.3571 713.602.3237 

Jose Vela jose.vela@goodmanmfg.com 713-263.5749 713.586.8054 

Jennifer Wilcox jennifer.wilcox@goodmanmfg.com 713.263.5717 713.655.5803 

Ginna Ruiz ginna.ruiz@goodmanmfg.com 713.263.5964 713.655.5805 

www.goodmanmfg.com


goodman bank Form 

lIght commercIal quotatIon Form 

neW dIstrIbutor locatIon Form 

Warranty claIm Forms 

logIstIcs Feedback Form 

asaP PublIcatIons order Form 

lIterature rack order Form 

Forms 


www.goodmanmfg.com


2011 goodman bank 

Pre-aPProval Form 

dIstrIbutor: 

All bank usage must be pre-approved by your Regional Sales Director. Refer to the 2011 Goodman 

Distributor Manual in the Mark-up Rebate Section for usage guidelines. 

descrIPtIon oF claIm 

hoW WIll thIs Increase Product sales? 

Item Description Claim Amount 

Total Bank Claim $ 

sIgnatures 

Regional Sales Director: 

Vice President of Sales: 

Attach this signed pre-approval form with claim documentation and send to: 





Date 

Date 

goodman 

Bank Form 

www.goodmanmfg.com


lIght 

CommerCIal 

quotatIon Form 

For use with CPC, CPH, and CPG packaged units, GSC and GSH split system units, and the AR Commercial air handler. 

Distributor Name 

Contractor Name 

Address 

City, State & Zip 

Job Name 

Quote Date * 

Estimated Install Date 

* Job Quote must be Attached 

Required 

Price 

Distributor Representative 

Distributor 

Sell 

Distributor 

Rebate 

Distributor 

Cost 

Distributor 

GM% 

1.12 0.000 1.000 10.7% 

1.09 0.020 0.980 10.1% 

1.06 0.040 0.960 9.4% 

1.03 0.060 0.940 8.7% 

1.00 0.080 0.920 8.0% 

0.98 0.094 0.906 7.6% 

0.96 0.110 0.890 7.3% 

0.94 0.126 0.874 7.0% 

0.92 0.140 0.860 6.5% 

0.90 0.154 0.846 6.0% 

Regional Sales Director Date 

Pete Alexander Date 

Kristina Carroll Date 

www.goodmanmfg.com


Date 

Distributor Name 

Requested by 

Opening Date 

New Branch Location 

Street Address 

City, State, Zip 

Market Analysis (commentary on the market opportunity for Goodman products associated with the added location) 

Goodman Product Sales Forecast 

2011 2012 2013 2014 

Sales Transferred from current outlet(s) 

2011 2012 2013 2014 

Expected Fund Usage (What will the funds be used for?) 

Distributor Representative 

Goodman Sales Representative 

Goodman Market Representative 

new 

dIstrIButor 

loCatIon 

Form 

www.goodmanmfg.com


Mail Goodman brand units to: 


Warranty Administration 


Houston, Texas 77040 

IMPORTANT!! 

1234567 

warranty 

ClaIm Form 

Information required in Sections 1 through 9 must be filled in completely and accurately. 

Incomplete claims cannot be processed and reimbursements will be delayed. 

Check One: Product Warranty Extended Warranty Part Warranty Special Labor Allowance 

1 Month Day Year 3 Service Contractor 

Date Installed 

Date of Service Address 

2 Model Number 

City/State/Zip 

Serial Number Contractor Number 

4 Customer Name 

Outdoor Model Number 

Address 

Outdoor Serial Number 

City/State/Zip 

5 Distributor Name 

Area Code/Phone # 

Distributor Number 6 Project Code/Special Authorization # 

7 Parts and Materials 

** Component Cause Codes (See back of form for codes) 

Component Code 

Failed Part # Replacement # Description QTY 

Compressor/Motor: Failed Serial # New Serial # 

8 Reason for Failure 9 Service Performed 

10 Extended Service Contract # Expiration Date 

11 Parts Source 12 Special Labor Allowance 

* Parts Purchase Invoice # Credit Check Amount 

Credit Memo Unit Replacement Amount 

PRF/Debit # Mileage/Cartage 

Credit/ 

Replace 

13 Factory Use Only I hereby certify the service shown has been performed and purchase date verified. 

14 Service Technician Signature Date 

15 Distributor / Branch Sig. Date 

* Servicers must provide copy of Parts Invoice 

Copy 1 / Part Reimbursement -- Send to Distributor / Vendor where parts were purchased 9RF000007 Rev 1) 

www.goodmanmfg.com

warranty 

ClaIm Form 

Codes 

CC 

EC 

CD 

DR 

VC 

VE 

VR 

VS 

RT 

OR 

AJ 

BD 

CM 

CR 

OC 

OD 

LK 

RS 

RV 

SJ 

SL 

ST 

TL 


Component Cause Codes 


Sealed Systems Electrical Components Compressor/Motors 

Condenser Coil 

Evaporator Coil 

Capillary / Distributor 

Filter Dryer 

Valve, Check 

Valve, Expansion 

Valve, Reversing 

Valve, Service 

Refrigerant Tubing 

Other Refrig. Components 

Adjust 

Bent / Dented 

Condensation / Moisture 

Corrosion 

Will not Open / Close 

Odor 

Leak or Broken 

Restricted 

Rub / Vibration Damage 

Solder Joint Leak / Crack 

Slab Leak 

Stuck / Sticking 

Tubing Leak 

CN 

EL 

SL 

IG 

TH 

MC 

VG 

VL 

WH 

AJ 

BS 

ET 

LK 

LL 

OC 

SF 

ST 

HX 

BR 

RC 

CR 

CS 

LK 

NO 

SO 

Controls 

Elements / Heaters 

Switches / Limits 

Igniter 

Thermostat 

Misc. Electrical 

Valve, Gas 

Valves 

Wire Harness 

Adjust 

Burnt / Shorted 

Electrical Terminals 

Leak 

Lock-out / Lock-up 

Will not Open / Close 

Seal Failure 


Gas Furnaces 

Heat Exchanger 

Burner / Pilot 

Recoup Coil / Cover 

Corrosion / Rust 

Cracked 

Leak 

NOx Rods 

Sooted 

Component Code 

► ► 

2-characher component code 

identified the component failure 

that caused or originated the 

repair. 

Procedures for Completing Warranty Claim Form 

1. Sections 1 thorough 9 must be filled out completely and accurately to prevent claim rejection and processing delays. 

2. Warranty Type Check Boxes 

a. Product Warranty: this refers to any item (part or Labor) covered under the terms of the standard product warranty as stated in the warranty certificate 

shipped with the product. Labor only included on certain models. 

b. Extended Warranty: if the product is covered by a Goodman extended service policy (Asure or GoodCare) check the box and enter the contract number 

and expiration date in section 10. 

c. Part Warranty: replacement parts purchased by the customer for product no longer covered by the standard product warranty are covered by a 1 year 

replacement part warranty. Check this box if replacement part is within the 1 year part warranty. Must provide customer proof of purchase. 

d. Special Labor Allowance: Check this box for any labor request that does not fall under the normal product warranty or extended service policy as described 

above. Includes DOA, concessions and special programs offered via Service Bulletins. Subject to policies outlined in Distributor Service Policy book. 

3. Section 2, Model & Serial Number: Additional space has been provided for a second Model & Serial number. If servicing an indoor coil or blower cabinet 

please list the model & serial of the outdoor unit in the space provided. This is necessary as some coil warranties are dependent upon the outdoor unit match. 

4. Section 6, Project Code/Special Authorization: If the repair is covered under a Project Code list the project number in the space provided. Special projects 

and project codes are provided via service bulletins. In some cases a special authorization may be provided by the factory authorizing repairs outside of 

standard warranty. If provided with a Special Authorization number it is important to list this authorization number in the space provided, the concession 

number provides warranty administration with the necessary information to properly process the claim. 

5. Section 6, Component/Cause Codes: Using the claim coding table on the back of this claim form select the Component & Cause Codes that best describes 

the root cause of this repair. Enter the two – two character codes in the fields provided. 

6. Section 7, Parts & Materials: The refrigerant drier must be replaced and the part number listed on all sealed system claims where the system is opened to 

the atmosphere or refrigerant system parts are replaced. Failure to replace the filter drier will result in rejection of any applicable labor reimbursement. 

7. Section 10, Extended Service Contract No & Expiration Date: If the product is covered by an Asure or Goodcare extended service policy, servicer must list 

the contract number and expiration date in the fields provided. 

8. Section 11, Parts Source, Parts Purchase Invoice Number, PRF/Debit Memo Number: List the parts source and invoice number from which the parts were 

purchased. For customers who file part claims directly with the factory you are required to provide a copy of your parts invoice as proof of purchase (not 

required for distributors). Distributors, to help in keeping your claim batches together we recommend you list the PRF or Debit Memo number in the 

space provided. 

9. Section 12, Special Labor Allowance: Distributor, if you are requesting a labor allowance or DOA enter the amount requested (per published DOA guidelines) 

in the Check/Credit Amount field (requires distributor signature). If replacing a unit, enter the unit amount in the unit Replacement Amount field 

and enter the replacement Model & Serial numbers in section 7. Amana unit credits will be issued at the distributors cost for the replacement unit. Some 

products with full warranties provide for a cartage allowance, if applicable enter the cartage allowance in the space provided. 

10. Section 13, Factory Use Only: Branch or regional service manager use this space to provide authorization and instructions for processing claims outside 

of standard warranty policy. 

◄ ◄ 

◄ ◄ 

Cause Code ► ► 

2-character cause code 

identified the failure mode of 

the component. 

CP 

EM 

CM 

ID 

OM 

BS 

ET 

GS 

LK 

MV 

NS 

ST 

VB 

VL 

FB 

IN 

MC 

NM 

SM 

AJ 

CR 

LO 

NS 

CS 

LK 

ST 

VB 

Compressor 

Evaporator Motor 

Condenser Motor 

Induced Draft Blower 

Other Motors 

Burnt / Shorted 

Terminals 

Green Slime 

(K1 Scrolls only) 

Leak 

Motor leads / wire 

Noise 


(locked rotor) 

Vibration 

Valves 

Non-Electrical 

Fan / Blower 

Insulation 

Miscellaneous 

Non-Metal Parts 

Sheet Metal Parts 

Adjust 

Corrosion / Rust 

Loose / Torn 

Noise 

Cracked 

Leak 


Vibration



Customer Load # 

City State BOL # 

Date Trailer # Loader # 

logIstICs 

FeedBaCk Form 

equIPment/servIce Parts overage, shortage & damages (os&d) 

Goodman will continue to make every effort to provide appropriate packaging for its products, choose reliable carriers for 

shipment, and devote special attention to proper loading of equipment and service parts. However, when problems are 

encountered, the Distributor is required to accept the delivery, unload the product, and follow these procedures: 

overage 

• In the event an equipment or service parts overage is identified at time of delivery, the Distributor must notate such overage 

on the carrier’s Delivery Receipt and/or BOL. 

• Distributors will be responsible for identifying an overage and returning the BOL and the “Trailer Load Summary Document 

Customer Copy” via email or fax to Goodman within 48 hours after time of delivery. 

• Model and serial number of the overage unit’s) should be notated and reported. 

shortage 

• In the event a shortage is identified at time of delivery, the Distributor must notate such shortage on the carrier’s Delivery 

Receipt and/or BOL. 

• For service parts only, the distributor must notate the number of cartons on each pallet. Note: Do not count pallets in lieu 

of counting cartons. A pallet count will be seen as not following the process. 

• Distributors will be responsible for identifying a shortage and returning the following information via email or fax to Goodman 

within 48 hours after time of delivery. This should include: 

◊ Signed copy of BOL with notation of shortage 

◊ Goodman Packing List (titled “Trailer Load Summary Document Customer Copy”) 

◊ Serial number listing identifying specific unit(s) short or model & quantity detail for service parts. 

◊ Please notate any delivery that appears to have been tampered with in transit. (i.e. shrink-wrap not intact). 

◊ All loads that ship LTL are placed on pallets and shrink-wrapped for safe transit. If shrink-wrap is missing, please notate 

that on the carrier’s Delivery Receipt and/or BOL and report that to Goodman. That will provide evidence that the shortage 

occurred while in the carrier’s possession. 

Over / Short feedback may be faxed to Goodman at 713.602.3209 

or emailed to: logistics.feedback@goodmanmfg.com. 

damage 

In the event equipment or service parts damage is identified at time of delivery, the Distributor must report the damage 

within 48 hours of receipt following the process detailed below. 

• Photographs must be taken of the damage while product is still on the truck. All photographs must be emailed to logistics. 

feedback@goodmanmfg.com or sent via US mail to Goodman Mfg., 7401 Security Way, Houston, TX 77040. 

• Please do not fax photographs. These will not be accepted. 

• Return the BOL and the “Trailer Load summary Document Customer Copy” via email or fax to (713) 602-3209. 

• Notate the damage on the carrier’s Deliver Receipt and/or BOL Specific details (e.g., model #s & serial #s) must be provided. 


Feedback detailing any damaged product may be emailed to: logistics.feedback.@goodmanmfg.com 

www.goodmanmfg.com

logIstICs 

FeedBaCk Form 



Customer Load # 

City State BOL # 

Date Trailer # Loader # 

Overage List 

• Please list SKU, Pick# and Serial #. 

Shortage List 

• Please list SKU, Pick# and Serial #. 

Seal Information 


• Please comment on the trailer seal. If the seal was intact and if the seal number matched the BOL? 

Damage List 

• Please list SKU, Pick# and Serial # for every damaged unit. Also photograph and describe the type of damage, such as 

concealed, transit, forklift or unsecured load.

2012 Fayetteville publiCations 

oRdeR FoRM 

customer InFormatIon & total cost 

Customer Number(s) Total (Sum of all Total Price(s) 

Company Name B. Sales Tax*** 

Attention: C. Grand Total (A + B) 

Address If applicable: Purchase Order Number 

City, State, Zip 

Phone/Fax 

***The following states do not need to add sales tax: Alaska, 

Delaware, Hawaii, Montana, New Hampshire, North Dakota, 

Oregon, and South Dakota. 

Duties and Brokerage fees not included in prices. 

Prices in effect until 12/31/2012. 

To receive your 2011 subscription, return this form with check enclosed to: 

Publications Department–Subscriptions 

Goodman Company LP 

1810 Wilson Parkway 

Fayetteville, TN 37334 

Fax 931-438-2252 

CD Software 

• All necessary software is included on the CD. No additional third party licenses are necessary. 

• Can be used on single PC or on networked PC’s. Required data protection is included. 

• Prices quoted are for each subscription through December 31 of each year. 

InfoFinder is an electronic literature library containing most printed material 

available for HAC & PTAC, current and recently obsoleted products, since 

2003. It includes Production Literature, Service Manuals, PDB’s, PMN’s, 

Warranty’s, and Service Letters. 

Heating & Cooling Products (includes PTAC) 

? 

Any questions or comments, 

call 931-438-5483 

ASAP (Amana Service Authorized Parts) is an electronic catalog to identify 

Amana part numbers. It includes parts lists, description of products, and 

images. The electronic catalog provides you with the Exact part numbers 

called for by Amana, assuring proper repair under The terms of Amana’s 

warranties. 

Plan # Price Type of Plan Quantity Total Price 

InfoFinder/ASAP Combination $100 All Parts, Service, Production Literature 

Subscription includes updates for one calendar year.(Includes parts pricing.) 

Paper (Includes binders; does not include pricing.) 

Plan # Price Type of Plan Years of Literature Creation & Specific Information Quantity Total Price 

Heating & Cooling Products 

064 $120 Parts/Service 2003—current (Does not include PTAC) 

*Renewal 020 $60 Parts/Service Updates (for year following Base plan purchase) 

025 $60 Service 2003—current (Does not include PTAC) 

*Renewal 026 

PTAC Units Only 

$30 Service Updates (for year following Base plan purchase) 

028 $50 Parts/Service 2003—current 

*Renewal 029 $15 Parts/Service Updates (for year following Base plan purchase) 

RF000010 

www.goodmanmfg.com

[ ] Model 312A 

Floor Rack with 12 

overlapping pockets 

❑ Goodman Brand Topper 

❑ Amana Brand Topper 

$ 80 .00 LOWER PRICE! 



CREDIT CARD PAYMENT is to be 

made directly to Siegel Display. No orders 

will be shipped without prior payment arrangements. 

Please put Credit Card info in fields 

provided,sign and fax. Contact KaSondra 

Butler at (800) 626-0322 or (612) 767-1016 

for details and shipping information. 

Card Member Signature 

LITERATURE RACK ORDER FORM 

We are pleased to offer these fine products for credit card purchase. 

Contact KaSondra Butler at Siegel Display at 800-626-0322 ext 1016 for complete details. 

$ 93 .75 

[ ] Model 105A –Not Shown: 

Five Rotators with 20 pockets 



$ 109 .50 



$ 75 .00 

Not Shown: [ ] Model 512A 

Wall or Floor Rack 

with 12 pockets 



NAME: 

SHIP-TO ADDRESS: 



$ 20 .00 

$ 54 .00 LOWER PRICE! 

CITY: ST: ZIP: 

PHONE: 

E-MAIL: 

CREDIT CARD SELECTED ❑ AE ❑ MC ❑ VISA ❑ DIS 

CARD #: CVV CODE: 

EXPIRATION DATE: 

Prices subject to change without notice. 

(3 or 4 digit code on credit card)

customer InFormatIon & total cost - Goodman Manufacturing

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