The 10 Leading Hospital Management Solution | Insights Care

Interview with Insights Care
IS: Brief us about the Founder/CEO of the company and
the major contribution of him/her towards the company.
Team Aosta: The founder of the group is Dr. Nalla G
Palanisamy, a visionary businessman with great acumen
and leadership skills. He is instrumental in taking Aosta and
the overall group to greater heights with each unit
functioning in a profitable manner.
He has helped us to leverage the natural synergy we have
had in the clinical and administrative domain, thanks to
KMCH. Aosta has created a niche advantage in the market
due to this and we are able to transcend that advantage to its
customers as well.
Our CEO Dr. Mohan Gounder is based in the USA and
his technical finesse has helped us to adopt the latest
Healthcare IT practices in our application. Platforms like
EMR, Mobile Apps, etc. are developed with his intense
contribution and that proved to be a big differentiator for us.
Besides, he has helped to diversify the company with new
service offerings like KPO but sticking to the core domain
strength of Healthcare and IT.
IS: Kindly share with us in detail about the IT Solutions
that you provide. How this has benefited the user
community?
Aosta: Our flagship offering is the ‘Hospital Information
Management System (HIMS)’. The product name is
BackBone – signifying its importance to the IT system of
any hospital. We are easily the top 5 HIMS vendors in the
country with significant market presence, customer
portfolio and mature technical and support teams.
As mentioned earlier, it is a mature product with the latest
features and benefits. It is completely web-based and
mobile compatible. The product has more than 25 different
modules catering to the various functions and departments
of a mature hospital, built with an aim to be used by any
individual with a decent understanding of IT skills.
With global standards like HIPAA and HL 7 compliance,
the product has outshone its competitors with proven
advantages. With sustained R & D and engineering, Aosta
is able to add more new features like Process Automation,
Reporting functionalities, Data mining, etc. in the
application. This is a big advantage for new generation
CXOs who would like to use the latest software tools for
decision making.
The very fact that we have more than 95% of customer
retention speaks volumes of the benefits each customer has
got from the product. BackBone really helps to improve
process efficiency, bring better controls, optimize resource
planning and more importantly a silent contributor to the
bottom line. It will be very difficult to quantify the same,
but BackBone has helped every customer by improving the
bottom line anywhere between 20-30% in a span of 2-3
years.
IS: What are the major challenges your company has
faced till date? What strategies did you use to overcome
those issues?
Aosta: The real challenge is managing and retaining the
domain knowledge as unlike traditional software products,
this also calls for a better understanding of the Healthcare
systems and protocols very well. We face major challenges
in retaining the talent for customer support and
implementation as they are like rolling stock and very
difficult to sustain them. Secondly, the hospital customer is
rather slow in embracing IT systems and most of the times
the readiness from the customer side found wanting for an
ERP implementation. For a hospital owner, IT is the last
line of control as the ROI is not pronounced like an
investment in a lab equipment or increasing a seat for a
doctor where the revenues are counted from day one!
So, Indian Hospitals do a big trade-off when it comes to
HIMS and most of the time software companies like us face
challenges in pushing them for a proper IT agenda – which
is more generic than the actual proposition of selling their
own services. The dearth of quality resources at the users’
departments in each hospital pose a major issue for us and
this leads to project delays and cost overrun.
At the market landscape, this HIMS domain is full of
regional players offering their solutions at very low prices
thus creating big anarchy among the Healthcare IT system.
This leads to perceptual imbalances among hospital owners.
Secondly, few bad implementations and processes leading
to overall slowdown for all the players including big names
like us.
IS: What have been your and the company’s major
accomplishments? Please mention any awards or
accolades received so far. (if any)
Aosta: The company has really seen very good growth in
the last 5 years ( more than 100%) thanks to the new sales
| February 2020 |19