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Ariston Thermo - Renewables

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COMFORT. ALWAYS ON<br />

RENEWABLES<br />

HOT WATER | HEATING | RENEWABLES<br />

ariston.com


CONTENTS<br />

/ GENERAL<br />

03 _ ARISTON'S COMMITMENT<br />

04 _ THE FUTURE OF SUSTAINABLE COMFORT<br />

06 _ THE 10 POINT PLAN AND RENEWABLE ENERGY<br />

08 _ HEAT PUMP TECHNOLOGY -<br />

THE FUTURE OF HOME COMFORT<br />

10 _ REFRIGERANT CYCLES<br />

1 1 _ THE IMPORTANCE OF REFRIGERANT GASES<br />

/ RENEWABLE PRODUCTS<br />

12 _ INTRODUCTION TO NUOS PLUS WI-FI<br />

14 _ NUOS PLUS WI-FI<br />

16 _ NUOS PLUS WI-FI ACCESSORIES<br />

18 _ NUOS PLUS WI-FI WORKING MODES & CONNECTIVITY<br />

20 _ NIMBUS<br />

22 _ CUSTOMER CARE & QUALITY<br />

ARISTON'S COMMITMENT TO CUSTOMERS<br />

COMFORT IS AT THE HEART<br />

OF ALL WE DO<br />

With over 90 years of global manufacturing experience, <strong>Ariston</strong> <strong>Thermo</strong> Group<br />

is well aware of the challenges in creating heating, water heating and renewable<br />

products that deliver exceptional levels of efficiency and comfort.<br />

Industry professionals and consumers can rest assured that <strong>Ariston</strong> is an<br />

established international business, constantly striving to develop and expand<br />

its product portfolio. The <strong>Ariston</strong> team is committed to providing comfort to<br />

everyone, whatever the application.<br />

By investing in the latest technologies, <strong>Ariston</strong> is able to offer a range of innovative<br />

products that meet all the necessary requirements in terms of energy efficiency,<br />

reliability and quality.<br />

WHATEVER THE NEED OR LOCATION, THE ARISTON CHALLENGE IS TO<br />

DELIVER COMFORT TO EVERYONE.<br />

<strong>Ariston</strong> is committed to developing new products and technologies to deliver<br />

comfort to all four corners of the world. This is typified by the results of the <strong>Ariston</strong><br />

Comfort Challenge, which saw the company successfully travel to Greenland and<br />

bring highly efficient heating to one of the most inhospitable places on Earth –<br />

while maintaining a strong focus on the environment.


RENEWABLES<br />

THE FUTURE OF<br />

SUSTAINABLE COMFORT<br />

WHY RENEWABLES?<br />

Renewable energy is generated from natural resources such as the sun, wind, water<br />

and hydrogen, using technology which ensures that the energy stores are naturally<br />

replenished. Therefore, renewable energy will never run out, does not produce<br />

carbon dioxide and is available to everyone regardless of their location.<br />

WHY HEAT PUMPS?<br />

Utilising renewable technologies (such as heat pumps) as part of a domestic heating<br />

or hot water system will help end users reduce their carbon footprint, as less carbon<br />

dioxide and other greenhouse gases are produced.<br />

<strong>Renewables</strong> can also play a significant role in the reduction of energy bills. With<br />

their cost-effective and environmentally-friendly operation, they represent the perfect<br />

upgrade for a more sustainable home.<br />

4<br />

WHY ARISTON HEAT PUMPS?<br />

As the world’s leading manufacturer of domestic comfort solutions, <strong>Ariston</strong> continues<br />

to show its commitment to helping homeowners reduce their carbon footprint through<br />

continuously researching and developing innovative and eco-friendly products.<br />

<strong>Ariston</strong>’s commitment to innovation is evident in the Nuos Plus Wi-Fi and Nimbus<br />

Plus heat pump ranges. These smart home connected products offer the perfect<br />

alternative to hot water and heating needs, even for homes off the gas grid.


RENEWABLES PAVING THE<br />

ROAD TO NET ZERO<br />

The UK government has a Ten Point Plan to protect future<br />

generations from climate change by laying the foundations for a<br />

Green Industrial Revolution to achieve net zero emissions by 2050.<br />

Sustainability is at the heart of everything we do at <strong>Ariston</strong>, and we<br />

fully support and participate in the drive towards renewable energy.<br />

GREENER BUILDINGS<br />

Making buildings more energy efficient and moving<br />

away from traditional heating technology is a key<br />

strategy of the Ten Point Plan. The aim is to make<br />

people’s homes warm and comfortable, whilst<br />

keeping bills low. Part of this plan includes an aim<br />

to have 600,000 heat pumps installed every year<br />

by 2028, with incentives to feed the growth of<br />

renewable energy.<br />

As <strong>Ariston</strong> is a global leader in renewable energy, it is<br />

incredibly well-placed to offer the latest in heat pump<br />

technology for homes both on and off the gas grid.<br />

In addition, <strong>Ariston</strong> is committed to driving up the<br />

energy efficiencies of our existing heating technology,<br />

ensuring all of our customers benefit from the highest<br />

level of comfort while protecting the environment.<br />

7<br />

1<br />

Advancing<br />

offshore wind<br />

power<br />

3<br />

Delivering new<br />

and advanced<br />

nuclear power<br />

6 8<br />

9<br />

2<br />

4<br />

DRIVING THE GROWTH OF<br />

LOW CARBON HYDROGEN<br />

Hydrogen is the lightest, simplest and most<br />

abundant chemical element in the universe.<br />

It could provide a clean source of fuel and<br />

heat for homes, replacing natural gas boilers.<br />

<strong>Ariston</strong> is committed to developing its<br />

boiler range for it to become hydrogen<br />

ready. However, there is no single solution<br />

and instead homes will require a mix of<br />

technologies to successfully manage the<br />

energy transition, with alternative<br />

heating solutions playing a pivotal role.<br />

5<br />

Accelerating the<br />

shift to zero<br />

emission vehicles<br />

10<br />

£<br />

Jet zero<br />

& green<br />

ships<br />

Investing<br />

in carbon<br />

capture,<br />

usage and<br />

storage<br />

GREEN INCENTIVES<br />

Schemes such as the Renewable Heat Incentive (RHI) are<br />

available in the UK to financially incentivise homeowners<br />

who choose to heat their homes using renewable<br />

technology. A common requirement of such schemes<br />

is to have any heat pump technology installed by a<br />

Microgeneration Certification Scheme (MCS) approved<br />

engineer, which guarantees the quality of the installation<br />

and provides eligibility for funding.<br />

Protecting<br />

our natural<br />

environment<br />

Green public<br />

transport, cycling<br />

and walking<br />

Green<br />

finance &<br />

innovation<br />

As incentives are regularly updated, <strong>Ariston</strong> works closely<br />

with government bodies to ensure our comfort solutions<br />

are always compatible with the latest requirements.<br />

6 7


HEAT PUMP TECHNOLOGY -<br />

THE FUTURE OF HOME<br />

COMFORT<br />

REFRIGERANT GAS<br />

WATER<br />

AIR<br />

Refrigerant cycle<br />

and water cycle in<br />

the nuos unit<br />

HEAT PUMPS<br />

WHAT ARE THEY?<br />

Heat pumps use the same technology as the everyday fridge-freezer, only reversed!<br />

This technology plays a considerable role in reaching our collective goal of reducing demand<br />

for fossil fuels and cutting greenhouse gas emissions. Heat pumps operate on a refrigerant<br />

cycle which enables the collection of heat to be efficiently transfered into a heating or hot<br />

water system.<br />

HEAT PUMPS<br />

AIR SOURCE VS. GROUND SOURCE<br />

WHAT DOES<br />

IT MEAN<br />

SPLIT<br />

The refrigeration circulates<br />

between the external unit and<br />

the internal unit<br />

MONOBLOC<br />

The refrigeration circuit<br />

remains isolated in one unit and<br />

water circulates<br />

The most common types of heat pumps are air-source, as opposed to ground-source.<br />

In air-source heat pumps, heat is extracted from the outside air and is used to provide heat<br />

for radiators or a domestic hot water tank. Air source heat pumps are easy to install, more<br />

space efficient compared to their ground source counterparts. All <strong>Ariston</strong> heat pumps are airsource<br />

systems and can efficiently extract heat from air as cold as -10ºC.<br />

TECHNOLOGY<br />

BENEFIT<br />

No danger of water freezing<br />

outside the property as it never<br />

goes outdoors<br />

No danger of refrigerant leaks<br />

inside the property and no F-Gas<br />

qualifications required<br />

HEAT PUMPS<br />

MONOBLOC & SPLIT<br />

The way refrigerant cycles through a heat pump determines whether it is a monobloc or<br />

split system. But what do these terms mean? The heat pump is a monobloc system if the<br />

refrigerant is self-contained within the unit. A split system means the refrigerant is piped out<br />

of the unit and into a home to complete the cycle. Both monobloc and split systems have<br />

their benefits, but their selection depends on the application.<br />

INSTALLATION<br />

Less evident pressure drops<br />

More flexibility in siting of<br />

appliances<br />

Models available with 2 standard<br />

integrated zones<br />

Compact and more simple<br />

installation<br />

8 9


HEAT PUMP<br />

TECHNOLOGY<br />

THE IMPORTANCE OF<br />

REFRIGERANT GASES<br />

Heat pump technology is powered by refrigerant — a compound typically<br />

found in a fluid or gaseous state. A refrigerant works by absorbing heat from<br />

the environment, and within the refrigerant circuit it uses components such<br />

as condensers, compressors, and evaporators to produce heat.<br />

Refrigerant types are classed based on their efficiency and environmental<br />

impact. <strong>Ariston</strong>’s Nimbus heating heat pumps (see page 20) will use the<br />

highly efficient R32 refrigerant with a global warming potential that is a third<br />

lower than other commonly used refrigerants like R134A and R22. R32 also<br />

has an ozone depletion potential of zero, which makes it one of the greenest<br />

refrigerant gases available to date.<br />

R32<br />

Refrigerant<br />

70 %<br />

Lower GWP<br />

(Global Warming Potential)<br />

Zero<br />

ozone<br />

Depletion<br />

potential<br />

Easy to<br />

recycle<br />

<strong>Ariston</strong> is committed to using the most effective refrigerants for its renewable products, while<br />

balancing overall performance and practicality. For this reason, our Nuos Plus Wi-Fi utilises<br />

R134A refrigerant, while our new Nimbus heat pumps will utilise the next-generation R32.<br />

WORKING PRINCIPLES<br />

1<br />

COMPRESSOR<br />

2<br />

1 / The refrigerant fluid crosses the<br />

evaporator and absorbs the heat<br />

from the air drawn in by the fan.<br />

This process ensures the refrigerant<br />

changes state from a liquid to a gas<br />

through evaporation.<br />

2 / The compressor pressurises the<br />

refrigerant gas, which causes it to<br />

increase in temperature.<br />

From air or ground<br />

4<br />

EVAPORATOR<br />

CONDENSER<br />

3<br />

To domestic heating<br />

and hot water system<br />

3 / From the condenser, the<br />

refrigerant gas transfers its heat<br />

to the water, which circulates into<br />

the home. This exchange process<br />

causes the refrigerant to cool down<br />

as it transfers the heat and forces it<br />

to return to a partial liquid state.<br />

EXPANSION VALVE<br />

4 / The refrigerant fluid loses further<br />

pressure and temperature by passing<br />

through the expansion valve, causing<br />

it to completely return to its original<br />

state.<br />

10<br />

11


NUOS PLUS WI-FI<br />

THE FUTURE OF SMART, SUSTAINABLE<br />

COMFORT IS HERE<br />

HEAT PUMP TECHNOLOGY<br />

UNPARALLELED<br />

ENERGY EFFICIENCY<br />

The renewable heat pump technology used by Nuos Plus Wi-Fi converts air into energy<br />

for domestic hot water, ensuring energy savings of up to 80% compared to traditional<br />

direct cylinders of the same capacity. Nuos offers built-in Wi-Fi compatibility for optional<br />

added smartphone control via <strong>Ariston</strong> connectivity apps and even better efficiency.<br />

Using solely heat pump technology, the Nuos Plus Wi-Fi can reach a temperature<br />

of 62ºC with an efficient COP of 3.14*, and it boasts the fastest heat up times in its<br />

category of under 4 hours**. All models are rated A+ for energy efficiency and can be<br />

fully integrated with <strong>Ariston</strong> boilers through Sensys control using BusBridgeNet.<br />

COMFORT<br />

TAILORED TO YOU<br />

Nuos Plus Wi-Fi has a variety of working modes and advanced programmes to give you total<br />

control of your tailor-made comfort. Hot water availability is completely customisable with daily<br />

and weekly programming, allowing for the creation of precise hot water schedules throughout<br />

the week. For any unexpected hot water needs, the boost function can be toggled on with a tap<br />

to activate the back-up heating elements.<br />

COMPARING TECHNOLOGIES<br />

3 h 54 min<br />

The lowest heating<br />

time on the market***<br />

+80% 3.14<br />

Energy saving compared<br />

to a conventional direct<br />

cylinder<br />

COP****<br />

Wi-Fi compatibility for<br />

remote smartphone control<br />

via app (optional)<br />

12<br />

NUOS PLUS WI-FI<br />

200D / 250l<br />

* Nuos Plus Wi-Fi 250l only<br />

** Nuos Plus Wi-Fi 200D only<br />

*** Data refers tol Nuos Plus Wi-Fi 200D<br />

**** Data refers to Nuos Plus Wi-Fi 250I with 14°C air T (EN16147)<br />

13


NUOS PLUS WI-FI<br />

Heat Pump Water Heater<br />

ARISTON<br />

NET<br />

AQUA<br />

ARISTON NET<br />

ITALIAN<br />

DESIGN<br />

ENERGY-<br />

EFFICIENT<br />

BUS BRIDGE<br />

NET<br />

ANTI-<br />

CORROSION<br />

ANTI-<br />

LEGIONELLA<br />

i-MEMORY<br />

ANTI-<br />

FREEZING<br />

TECHNICAL DATA 200D 250I<br />

200L Direct/250L Indirect<br />

/ Under 4 hour heat up time, lowest on the market*<br />

/ Highly Efficient COP of 3.14**<br />

/ Optional Wi-Fi control via Aqua <strong>Ariston</strong> Net app<br />

/ "Plug & Play" no F-Gas qualifications needed to install<br />

/ Extended operating temperature range (-10° to 42°C)<br />

/ R134a eco-friendly refrigerant gas for water<br />

temperatures up to 62°C in heat pump mode<br />

/ Brand new working modes including daily/weekly<br />

programming and I-Memory<br />

/ Full system integration with <strong>Ariston</strong> boilers<br />

through Sensys controls thanks to BusBridgeNet<br />

technology**<br />

/ 80% more energy savings than traditional cylinders<br />

of the same capacity<br />

/ Super silent at 51dB in Silent Mode, equivalent to a<br />

domestic fridge-freezer<br />

/ Active anode (ProTech) & magnesium anode<br />

/ Titanium enamelled steel tank<br />

*Nuos Plus Wi-Fi 200D only<br />

**Nuos Plus Wi-Fi 250I only<br />

ENERGY RATING<br />

A+<br />

L or XL<br />

*Values obtained with outdoor air temperature of 7°C and relative humidity of<br />

87%, inlet water temperature of 10°C and temperature set at 55°C (as per the<br />

provisions in EN 16147 and CDC 103-15/C-2018). Ducted product Ø200 mm.<br />

**Values obtained from the average of the results as per the provisions in EN<br />

12102-2. Ducted product Ø200 mm.<br />

***Value that guarantees the correct operation and easy maintenance with<br />

non-ducted products. The correct operation of the product is nevertheless<br />

guaranteed up to a minimum height of 2,090m.<br />

****Values obtained with outdoor air temperature of 7°C and relative humidity<br />

of 87%, inlet water temperature of 10°C and temperature set at 55°C (as per<br />

the provisions of 2014/C 207/03 - transitional methods of measurement and<br />

calculation). Ducted product Ø200 mm.<br />

COP* 3,10 3,14<br />

Heating time* h:min 03:59 05:24<br />

Min/max air temperature °C -10/42 -10/42<br />

Max water temperature heat pump only mode/with HE °C 62/75 62/75<br />

Min temperature of storage tank room °C 1 1<br />

Nominal storage tank capacity l 200 245<br />

Sound power level** dB(A) 55 55<br />

Sound power level (silent mode) dB(A) 51 51<br />

Max operating pressure bar 6 6<br />

Voltage/max power consumption V/W 220-240/2500 220-240/2500<br />

Heating element power W 1500+1000 1500+1000<br />

Max electrical power consumption in heat pump mode W 900 900<br />

Electrical system protection grade IPX4 IPX4<br />

Standard air flow rate (automatic modulating control) m 3 /h 650 650<br />

Min volume of the installation room*** m 3 30 30<br />

Empty weight kg 90 115<br />

Insulation thickness mm 50 50<br />

Heat exchanger surface area m 2 - 0,65<br />

Heat dispersion (Pes)* W 21 23<br />

Available static pressure Pa 230 230<br />

Annual electricity consumption (average clima)**** kWh/year 790 1.299<br />

Seasonal efficiency (ηwh)**** % 130 129<br />

Mixed water at 40°C (V40)**** l 256 333<br />

F-GAS DATA<br />

Refrigerant type R-134a R-134a<br />

Refrigerant charge kg 1.3 1.3<br />

GWP 1430 1430<br />

CO2 equivalents t 1,86 1,86<br />

NUOS PLUS WI-FI 200D 250I<br />

Energy class A+ A+<br />

Tapping profile L XL<br />

CODE (including unvented kit) 3820027 3820028<br />

OUT IN OUT IN<br />

C<br />

H<br />

F<br />

B<br />

G<br />

A<br />

376 550 (200L) - 810 (250L)<br />

1737 (200L) - 1997 (250L)<br />

1074 113<br />

980<br />

371 290<br />

F<br />

B<br />

G<br />

A<br />

D<br />

E<br />

1220 (200L) - 1480 (250L)<br />

371<br />

A Inlet cold water ¾” pipe<br />

B Outlet hot water ¾” pipe<br />

C Condensate drainage connection<br />

D Auxiliary circuit ¾” inlet pipe (250I)<br />

E Auxiliary circuit ¾” outlet pipe (250I)<br />

F Sheath for upper probe (S3) (250I)<br />

G Recirculation ¾” pipe (250I)<br />

H Sheath for bottom probe (S2) (250I)<br />

I Display<br />

J Touch buttons<br />

204<br />

650<br />

680<br />

MODE<br />

I<br />

SET<br />

J<br />

MENU<br />

600<br />

14<br />

15


NUOS PLUS WI-FI ACCESSORIES<br />

Ducting ø 125 mm Code NUOS PLUS WI-FI<br />

Flexible grates with ø 186 mm springs, hole from ø 100 to 160 mm, 15 mm thickness 3208050 •<br />

Ducting ø 150 mm Code NUOS PLUS WI-FI<br />

AIR KIT WITH RIGID PIPE Ø 150 (2,5M)<br />

The kit consists of flexible grate with springs, two rigid pipes (1 and 1,5 m) and<br />

aconnector.<br />

AIR KIT WITH RIGID PIPE Ø 150 (2,5M)<br />

The kit consists of flexible grate with springs, two rigid pipes (1 and 1,5 m),<br />

a connector and an elbow.<br />

3208061 •<br />

3208062 •<br />

Pipe ø 150 1 m 3208063 •<br />

Pipe ø 150 1,5 m 3208064 •<br />

Pipe ø 150 0,1m 3208065 •<br />

Ducting ø 200 mm Code NUOS PLUS WI-FI<br />

45° elbow ø 200 3208076 •<br />

2 wall brackets for pipe ø 200 3208077 •<br />

Flexible grate with springs ø 165-200 3208078 •<br />

Silencer ø 200 3208085 •<br />

Installation accessories Code NUOS PLUS WI-FI<br />

Safety hydraulic group ¾” 877085 •<br />

Siphon 1” 877086 •<br />

Connection ø 150 3208066 •<br />

90° elbow ø 150 3208067 •<br />

2 wall brackets for pipe ø 150 3208068 •<br />

Flexible pipe ø 150 1 m 3208069 •<br />

Insulated Ducting ø 160 mm Code NUOS PLUS WI-FI<br />

INSULATED Ducting KIT<br />

Insulated Ducting kit Ø 160mm.<br />

Expanded polyethylene insulation. Consisting of:<br />

- 4 insulated pipes Ø 160mm 1m<br />

- 2 insulated wall pipes Ø 160mm 0.5m<br />

- 2 90° insulated elbow bends Ø 160mm<br />

- 4 joints Ø 160mm<br />

- 2 grids for insulated pipes Ø 160mm<br />

3078088 •<br />

Insulated pipe 1m Ø 160mm 3078090 •<br />

Insulated pipe 0,5m Ø 160mm 3078091 •<br />

Insulated pipe 0,5m Ø 160mm 3078089 •<br />

Insulated joint Ø 160 3078093 •<br />

Insulated 90 ° elbow bend Ø 160 3078092 •<br />

Grid for insulated pipes Ø 160 3078094 •<br />

Ducting ø 200 mm Code NUOS PLUS WI-FI<br />

AIR KIT WITH RIGID PIPE Ø 200<br />

The kit consists of flexible grate with springs, two<br />

rigid pipes (1 and 2 m) and a connector.<br />

3208071 •<br />

Pipe ø 200 1m 3208072 •<br />

Pipe ø 200 2m 3208073 •<br />

Connection ø 200 3208074 •<br />

90° elbow ø 200 3208075 •<br />

16 17


NUOS PLUS WI-FI<br />

MODES & CONNECTIVITY<br />

GREEN MODE<br />

I-MEMORY<br />

21:00<br />

7:00<br />

Green mode is active on the Nuos Plus Wi-Fi by<br />

default. This operating mode ensures that the<br />

only heating source is the heat pump itself. Nuos<br />

Plus Wi-Fi can achieve a maximum hot water<br />

temperature of 62ºC in Green mode, and this is<br />

the most energy efficient mode on the unit.<br />

I-Memory is a brand new mode which learns the<br />

user's water usage habits and automatically creates<br />

a pre-heating schedule. On week one, the unit is in<br />

a constant learning process, and during the second<br />

week, Nuos Plus Wi-Fi implements its findings to<br />

activate a completely tailored, intelligent heating<br />

schedule.<br />

17:00<br />

COMFORT MODE<br />

The Comfort mode can be activated to achieve<br />

faster reheat times. If a large amount of water<br />

is drawn from the unit while it is preheating, the<br />

heating element will kick in and replace or assist<br />

the heat pump to replenish the water as quickly<br />

as possible, maintaining maximum comfort levels<br />

at all times.<br />

PROGRAMMING<br />

The Programming mode on Nuos Plus Wi-Fi allows the user to create their own daily and weekly<br />

pre-heating schedule to maximise comfort. This, like all other modes can be set directly from the<br />

front panel on the unit or through the Aqua <strong>Ariston</strong> Net app.<br />

BOOST MODE<br />

AQUA ARISTON NET<br />

ARISTON NET<br />

In Boost mode, the Nuos Plus Wi-Fi will heat up as<br />

quickly as possible using the combined heat pump<br />

and heating element until the desired temperature<br />

is reached. This is a temporary function and, once<br />

pre-heating is achieved, the unit will return to its<br />

previously set mode.<br />

Nuos Plus Wi-Fi is fully compatible with the Aqua <strong>Ariston</strong> Net app. Connecting the Nuos to<br />

<strong>Ariston</strong>’s dedicated smartphone app is completely optional, but provides the ultimate control of<br />

your hot water system from the palm of your hand. Anything from simply raising the temperature<br />

to setting a weekly hot water schedule can be easily completed through the app, as well as indepth<br />

energy consumption reports to maximise the savings. The Nuos Plus Wi-Fi 250i model<br />

can also be connected to the <strong>Ariston</strong> Net app when used in conjunction with an <strong>Ariston</strong> system<br />

boiler and Sensys HD Net Control.<br />

18<br />

19


NIMBUS<br />

NET<br />

COMING<br />

SOON<br />

AIR SOURCE<br />

HEATING<br />

HEAT PUMPS<br />

Nimbus NET is the <strong>Ariston</strong> range of heat pumps for<br />

space heating and domestic hot water. With high energy<br />

performances up to A+++, Nimbus Net heat pumps use<br />

100% renewable energy sources. The range comprises<br />

split and monobloc models, which are easily managed<br />

via <strong>Ariston</strong> Sensys control or <strong>Ariston</strong> connectivity apps<br />

for guaranteed comfort in every season.<br />

20 21


STRIVING FOR EXCELLENCE<br />

Our goal is to ensure our customers’ satisfaction, understanding their needs and continually exceeding<br />

their expectations. Our focus on quality does not stop at the design and manufacturing of our products,<br />

it extends equally to the development of internal talent, the training of professionals and the relentless<br />

improvement of our business processes.<br />

<strong>Ariston</strong> implements the World Class Manufacturing (WCM) method in its plants to constantly improve<br />

manufacturing performance as well as ensuring product quality and maximum flexibility in meeting<br />

customers’ demands.<br />

“I recently had an <strong>Ariston</strong> boiler installed but the engineer from an<br />

independent installer wrongly connected it. <strong>Ariston</strong> very quickly sent<br />

an engineer and corrected the error. Great response.”<br />

“We’ve had an <strong>Ariston</strong> boiler for a while now and it has been faultless!<br />

The Wi-Fi control is fantastic and so simple to use. We’d give it more<br />

than 5 stars if we could!!”<br />

ARISTON SERVICES<br />

CUSTOMER CARE & QUALITY<br />

Our world-class manufacturing capacity, together with our specialist<br />

<strong>Ariston</strong> service team, offers our customers an optimal combination<br />

of comfort, energy efficiency and respect for the environment.<br />

MARKET-LEADING WARRANTIES<br />

<strong>Ariston</strong> is committed to quality and reliability by offering up to 12-year warranties on a selection of<br />

our products. Customers are able to register their warranties either online (www.aristonconnections.co.uk)<br />

or by phone.<br />

We firmly believe in the quality and<br />

longevity of our products. Our warranties<br />

reflect our belief in their reliability and<br />

efficiency. Customers purchasing one of our<br />

products can be reassured that not only are<br />

they highly efficient, but also built to last.<br />

RESEARCH & DEVELOPMENT<br />

The <strong>Ariston</strong> <strong>Thermo</strong> Group features 24 centres of competence for product research and development<br />

in 15 countries.<br />

We have placed sustainability and energy efficiency at the core of our operations where it leads<br />

the way for our "Road to 2022" initiative. By 2022, <strong>Ariston</strong> aims to avoid over 3 million tons of CO 2<br />

equivalent thanks to our most evolved technologies and generate 80% of revenue from highly efficient<br />

or renewable products. Our ability to combine energy efficiency, innovation and design will continue to<br />

shape the future of thermic comfort.<br />

24/7 CUSTOMER SERVICE<br />

Our specialist support and service provides a team of highly skilled experts on hand to offer advice and<br />

assistance, wherever you are, whenever you need it. Specialists in our product areas, there will always be<br />

a point of contact available to deal with anything from arranging a service, warranty issues or scheduling<br />

a visit from an engineer.<br />

The <strong>Ariston</strong> Technical Service Department is a team of highly skilled and motivated engineers who offer<br />

not only customer care to trained professionals but also technical advice.<br />

With the knowledge an <strong>Ariston</strong> expert can answer your call within 20 seconds, you can rest assured<br />

that you can count on us 24 hours a day, 7 days a week.<br />

CUSTOMER SERVICE<br />

T: 0333 240 8777<br />

E: customer.service.uk@aristonthermo.com<br />

22 23


<strong>Ariston</strong> <strong>Thermo</strong> Group disclaims all responsibility for possible printing or transcription mistakes of this brochure.<br />

Furthermore, it reserves the right to change, without notice, the information of the products contained herein.<br />

HOT WATER | HEATING | RENEWABLES<br />

Customer Service: customer.service.uk@aristonthermo.com | 0333 240 8777<br />

Sales: salesoffice@aristonthermo.com | 0333 240 6666<br />

ariston.com<br />

RENEWABLES BROCHURE/OCTOBER 2021/002

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