Dec 2020 - Bay of Plenty Business News

bopbusinesspublications

DECEMBER 2020 VOLUME 4: ISSUE 12

WWW.BOPBUSINESSNEWS.CO.NZ

FACEBOOK.COM/BAYOFPLENTYBUSINESSNEWS

HEILALA VANILLA TOPS

TAURANGA BUSINESS AWARDS

Overall winners Heilala Vanilla celebrate their

awards. Photo/Salina Galvan Photography.

Rotorua Chamber Commendation Award winners Kaitiaki Adventures. Photo/Michelle Cutelli Photography.

For full coverage of the success

stories of the Bay of Plenty’s leading

businesses at this year’s awards in

Tauranga and Rotorua, please see

pages 3 and 10-19.

EDITORIAL

Tenby Powell mayoral

resignation shakes up

Tauranga council.

P4

KIWIFRUIT

New investment fund

kicks off.

P5

FRANCHISING

Know your motivation

for buying.

P21


2 BAY OF PLENTY BUSINESS NEWS December 2020

Your

business’

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FOR KIWI BUSINESS


westpac tauranga business awards

December 2020 BAY OF PLENTY BUSINESS NEWS 3

Bay’s

Businesses

celebrate

fightback

from Covid-19

at Westpac

Awards

Heilala Vanilla was named Business of the Year at the

recent Westpac Tauranga Business Awards 2020.

Heilala Vanilla chief executive Jennifer Boggiss with Alan Neben and Pete Wales from Bay of Plenty Business

News. All photos from the Tauranga Westpac Business Awards 2020 were taken by Salina Galvan Photography.

The Te Puna-based manufacturer

and exporter of high-end vanilla

products also picked up two

other accolades: the Business, Digital

& Technology Innovation Award, and

the Manufacturing & / or Distribution

Award, which was sponsored by Bay

of Plenty Business News.

Meanwhile, in the recent Rotorua

Westpac Business Awards, Tim

Rigter, General Manager of Red Stag

Timber picked up the award for the

Rotorua Business Person of the Year,

and the Rotorua Lakeside Concert

Charitable Trust received the Outstanding

Contribution to Rotorua

Award.

n For full details of the two Bay of

Plenty Awards events, please see

pages 10-19.

26 Fourth Ave

Tauranga

0800 225 999

LINKBUSINESS.CO.NZ

Large Turnover Roast Shop $599,999

Bay of Plenty

· All meals prepared and cooked on site

· Meals have wide appeal, large customer base

· Cross trained staff

· Simple style, allows low costs

· Great location, high foot trafc

linkbusiness.co.nz/BOP00124

Theresa Eagle 021 289 0949

theresa.eagle@linkbusiness.co.nz

Specialist Automotive $800,000

Bay of Plenty

· 2020 turnover exceeded $1.8M incl gst

· Strong net prot of $440K+_

· Supplier contracts in place

· Prole & customer base constantly expanding

· Currently run as a managed business

· Asking price plus stock

linkbusiness.co.nz/BOP00211

Grant Jacobson 027 454 0432

grant.jacobson@linkbusiness.co.nz

Architectural Design $865,000

Bay of Plenty

· Longstanding, highly recognised

· Extensive track record of quality service

· Highly skilled, experienced team

· Signicant earnings, conrmed forward orders

linkbusiness.co.nz/BOP00206

Steve Catley 021 341 117

steve.catley@linkbusiness.co.nz

Award Winning Business

$955,000 Health & Supplements $600,000 Desirable Mount Cafe

Bay of Plenty

· High demand service based business

· Avg $500K pa to working owner

· Well established, impressive client base

· Training supplied

· Includes extensive plant and equipment

Winner

Small Agency

of the year

LINK Business Brokers

linkbusiness.co.nz/BOP00218

Neil Cammell 027 213 3100

neil.cammell@linkbusiness.co.nz

Tauranga

· Online sales, excellent e-commerce website

· 1 full-time working owner & 1 part-time

working owner, net surplus approx $200K

· Uniquely formulated health products

· Homebased, relocate anywhere in NZ

· Asking price plus stock approx $200K

linkbusiness.co.nz/BOP00222

Camella Anselmi 027 445 4121

camella.anselmi@linkbusiness.co.nz

A clean sweep for LINK!

Humbled, ecstatic, and proud to take home the

full house of awards for our industry sector

Winner

Large Business

Brokerage of the year

LINK Ellerslie

Winner

Medium Business

Brokerage of the year

LINK Bay of Plenty

Winner

Small Business

Brokerage of the year

LINK Christchurch

Winner

Business Broker

Salesperson of the Year

Bruce Cattell

LINK Ellerslie

$POA

Mount Maunganui

· Well-established, sort after mount location

· Coffee sales avg 30 - 40 kgs per week

· Sales $1M+ incl gst for YE 2020

· Fabulous summer ahead, YTD surpassing last

year

· Rent is less than 5% of turnover

linkbusiness.co.nz/BOP00134

Theresa Eagle 021 289 0949

theresa.eagle@linkbusiness.co.nz

Winner

Business Broker

Rising Star of the Year

Jeff Wiley

LINK Ellerslie

All LINK NZ ofces are licensed REAA08


4 BAY OF PLENTY BUSINESS NEWS December 2020

www.bopbusinessnews.co.nz

CONTACT INFORMATION

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Ph: (07) 838 1333 Mob: 021 733 536

Email: alan@bopbusinessnews.co.nz

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Email: david@bopbusinessnews.co.nz

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Bay of Plenty Business News has a circulation

of 8000, distributed throughout Bay of Plenty

between Waihi and Opotiki including Rotorua

and Taupo, and to a subscription base.

www.bopbusinessnews.co.nz

Bay of Plenty Business Publications

309/424 Maunganui Road,

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Bay of Plenty Business Publications specialises

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print media services.

Tauranga’s future

as a city of strategic

importance to New

Zealand cannot be

left to a small group

of petty politicians

who have a long track

record of hindering,

or even worse,

stopping progress.”

– Tenby Powell

From the editor

It is with great pleasure and pride in the Bay that we bring you our

annual Westpac Business Awards coverage for both Tauranga and

Rotorua. We truly occupy an enviable position in New Zealand.

We have mostly decent

weather, the best port

in New Zealand and

a supportive and collaborative

business community that produces

a wide range of products

and services, from smart tech

entrepreneurs to some of the

country’s most accomplished

manufacturers and exporters.

As I write this, the US is

preparing for a presidential

transition from Donald Trump

– surely the least competent

leader the country has ever

endured – to Joe Biden, whose

most redeeming characteristics

at this point appear to be the

old-fashioned virtues of practical

experience and sanity.

Watching the outgoing

president’s “strike force” of

low-quality legal buffoons

stumbling their way through a

succession of failed challenges

in their attempts to overturn

the vote has been both fascinating

and appalling. Nothing

so much summed up the past

four years as Trump’s refusal

for weeks to accord the incoming

president the same courteous

handover of power that he

experienced himself at the end

of the Obama presidency.

His decision to throw

“strike force” member Sidney

Powell under the bus

was much in keeping with his

behaviour throughout his presidency.

Staff members could

typically be lauded one week,

fired the next. Even although

admittedly Powell managed

to, in one observer’s words,

“separate herself from the

pack with conspiracy theories

that reached nonsensical new

heights”, her real contribution

to the transition debacle was

as an example of why working

for Trump was seldom a great

career move.

It has been a very perplexing

four years for all observers

who welcome America’s

return as a functioning western

democracy, now better-equipped

to help deal with

the pandemic that is infecting

the world.

While Tauranga politics

hasn’t descended to quite such

bizarre and vitriolic depths,

Tenby Powell’s recent resignation

and its repercussions, have

not done the city any favours.

Many in the business community

supported Powell,

and had hopes that he would

unplug what some see as a

log jam in decision-making

that has held up infrastructure

development. It now seems

clear that Powell’s approach

has not been workable.

His supporters argue that,

from the beginning, Powell

was opposed by several other

councillors – several of whom

were failed mayoral candidates.

There was also some

residual resentment that Powell

had been able to return to

Tauranga after a long period

of absence, and had received

a clear local mandate for the

mayoralty. That, suggest his

backers, essentially doomed

him because a majority of

councillors worked to frustrate

his plans from the outset.

Opponents, on the other

hand, decried Powell as being

high-handed and being naive

in coming into the city and

expecting a military style of

leadership to work in a council

in which he has only one vote

and must at times encourage

and conciliate.

We do not at the time of

writing know which of several

options the government will

take with regard to the Tauranga

City Council.

Council voted – with Powell’s

casting vote – to request

that the Minister of Local

Government, Nanaia Mahuta,

appoint a Crown Manager and

Observer to assist the council

to address the behavioural

issues and underlying growth

management problems.

The Council has adopted

a range of recommendations

proposed by the Review and

Observer Team – which was

scathing about the Mayor and

council’s inability to work

together. The aim is to address

elected member behaviour

and performance and assist in

addressing the city’s underlying

growth and development

issues.

Powell said on resigning

that Tauranga’s future as a city

of strategic importance to New

Zealand cannot be left to a

small group of petty politicians

who have a long track record

of hindering, or even worse,

stopping progress.

David Porter

As it stands, a by-election

will be held for both the

mayoralty and the vacancy

created by resignation in Pyes

Pa/Otumoetai. However, that

will depend upon the extent to

which the Labour government

wishes to become involved in

the issue. Potential contenders

such as Greg Brownless,

who told me he plans to contest

both elections, said it was

impossible to make any decisions

on the issue until the

government reached a decision

on whether or not it planned to

appoint a manager.

It seems unlikely that the

Single Transferable Vote structure

adopted by council for the

last election was a success,

since by definition, the most

popular candidates did not

always win, but in some cases

simply the least unpopular. As

in most local body elections,

electoral turnout is low.

It is unlikely to improve

unless a new council emerges

that shows itself as being more

inclined to collaborate and

maintain a more civil approach

to establishing a workable plan

for the city’s long term future

prosperity.

From ballet lessons

to university funds,

everyone’s investment story is

different. We can help you with yours.

0800 272 442 / craigsip.com

Craigs Investment Partners Limited is a NZX Participant Firm. Adviser Disclosure Statements are available on request and free of charge. Please visit craigsip.com


December 2020 BAY OF PLENTY BUSINESS NEWS 5

New kiwifruit

investment fund kicks off

A new investment fund targeting SunGold kiwifruit orchards is rapidly approaching its initial subscription

target as assorted investors, growers and institutions are drawn to the fruit’s promising rate of return.

By RICHARD RENNIE

Origin Capital Partners

aims to raise $50

million in its first

fund-raising round before

Christmas and has an initial

three orchards signed up to

purchase. The investment

company is fronted by some

high-profile Bay kiwifruit

identities, including ex-Zespri

chief executive Lain Jager

and ex-Zespri chairman Craig

Greenlees.

Other principals include

current Zespri chairman Paul

Jones and ex-banker Dominic

Jones, who has recently

returned from the UK to head

up the group’s funding process.

Jones said in contrast to

some syndication schemes, the

Origin Capital model involves

first raising the capital, then

going into the property market

to source suitable orchard

investments, rather than raising

funds on a deal-by-deal

basis.

Known as a “committed

fund” model, this offered better

access to debt, which could

be secured over the property

purchased. It also meant the

fund could move more quickly

on properties as they became

available, rather than identifying

a property, then having

to go to market to source the

funds on a deal-by-deal basis.

Jones said the group was

already well on its way to raising

the $50 million targeted

in its first funding tranche,

and had unconditional offers

in play on two orchards and a

third orchard site in play.

Low interest rates

fuelling demand

He said the low deposit rate

environment most investors

faced right now was spurring

increased interest, given Sun-

Gold orchards can return from

10-13 percent in cash returns

per annum.

“And gold kiwifruit are

hard to replicate elsewhere,”

he said.

“You have a fruit that has a

high market value, supported

by an industry structure with

a single marketer, and a co-operative

structure for growers.

New Zealand is proving the

best place to grow this fruit in

the world.”

Jones said the principals

had been concerned when the

fund was first mooted in March

that the global pandemic might

affect the fund, but investors’

appetite for sector investment

had not been dampened.

Zespri has enjoyed surging

on-line sales of the SunGold

fruit in China particularly, as

consumers seek out health-giving,

easily consumed fruit

products in response to the

threat of Covid-19.

The ability of SunGold to

grow over a relatively wider

climatic zone than Green kiwifruit

has added to the fruit’s

flexibility, and Jones said he

anticipated the group would

have about 65 percent of its

orchard portfolio based in the

Bay of Plenty, with the rest

spread between Northland and

Gisborne.

About 85 percent of the

industry’s fruit is sourced from

the Bay of Plenty.

Plans to expand the fund

Longer term, the fund group

has a wider portfolio in mind,

with its second offering targeting

a $100 million fund raise,

and a third targeting $250

million.

Jones said investor interest

has ranged from smaller retirees

seeking to put in $100,000,

to larger investment groups

with several million, and

included growers wanting to

expand their investment in the

sector.

Each tranche of fundraising

could be matched dollar for

dollar with a debt provision,

and 50 percent debt was not

unusual in the sector, Jones

said.

By 2030, the group is aiming

to be New Zealand’s leading

provider of premium primary

sector investments.

The group is confident the

Dominic Jones

You have a fruit that has a high market value,

supported by an industry structure with a

single marketer, and a co-operative structure

for growers. New Zealand is proving the best

place to grow this fruit in the world.”


– Dominic Jones

growth in licensed area for

growing SunGold will continue

after the remaining two

years’ worth of licences have

been tendered.

“[Zespri] have not put a

position in the ground beyond

that, other than that they

expect a further 2000 ha over

the following four years,” he

said. “We have three years to

spend what we raise.”

The Zespri licences for

SunGold reached record

heights in this year’s tender

round, selling for $400,000 per

ha, well up on the $290,000 a

year before.

Jones said the main constraint

for green fields kiwifruit

conversions was water

access, and issues around

labour tended to be very seasonal

in nature.

Typically, the group was

seeking orchards with scale

to them and that were either

already in SunGold production,

about to be grafted to

SunGold, or offering a site for

establishment.

Operations could be run

by a third-party management

group, or if running successfully,

they would be left as they

were.

“The sector continues to

perform outstandingly really

and if the world continues to

look like it does now, Zespri is

likely to continue to roll out its

licences.”


6 BAY OF PLENTY BUSINESS NEWS December 2020

Defensive options

in New Zealand

Investment market update (for the quarter ended 31 Oct, 2020)

WHAT TO DO WITH YOUR MONEY

> BY BRETT BELL-BOOTH

Investment Adviser with Forsyth Barr Limited in Tauranga, and

an Authorised Financial Adviser. Phone (07) 577 5725 or

email brett.bell-booth@forsythbarr.co.nz.

October capped off a

good quarter for the

New Zealand equity

market, with the earnings

reporting season signalling

better than expected results for

many companies.

The government’s relative

success in navigating

the Covid-19 pandemic was

rewarded in October’s election.

The shift by centre-right

voters towards Jacinda Ardern’s

Labour Party resulted

in the first one-party majority

government in New Zealand

since the first MMP election

in 1996. This clear-cut win and

its political ratification of a

more centralist policy platform

would likely have comforted

most investors.

Inflation data for September

quarter was lower than

expected at +1.4 percent, boosting

expectations the RBNZ

will likely ease financial conditions

even further. Investors’

search for income provided

further support for defensive

dividend yield stocks including

listed property, which had a

very strong quarter.

A strong housing

market flow benefits the

economy

In addition to stock markets,

another beneficiary of

ultra-low interest rates is the

housing sector. Around the

world, house sales, prices,

and construction demand have

all recovered strongly. The

importance of housing to the

broader economy should not be

underestimated.

Increased housing activity is

reflected in areas such as retail,

manufacturing, and transport.

Stronger house prices and

the positive wealth effect for

homeowners boosts consumer

sentiment and retail sales. It

supports stronger construction

activity, and demand for

durable goods such as house

furnishings. This has all contributed

to the better-than-expected

resilience of economies

this year.

Learning to live with

Covid-19

To date, activity in the global

economy has exhibited a

V-shaped recovery in areas

such as housing sales, construction,

retail sales, and manufacturing.

Many companies in

New Zealand and offshore are

experiencing better-than-expected

outcomes, which is

translating through to better

employment demand.

The recovery may face

a setback over the next few

months as the latest wave of the

pandemic sweeps back through

the Northern Hemisphere.

However many businesses and

economies have adapted to live

with the virus.

The “working from home”

theme is becoming an, at least

semi permanent, theme in

many economies, with numbers

of people moving out of

the cities and into the suburbs.

While many countries are

seeing new virus cases hitting

new highs, hospitalisations and

deaths are at a fraction of levels

seen earlier in the year.

The risk of most economies

being completely shut down

again is low. There also continues

to be a number of vaccine

prospects in late-stage human

trials – the potential for a treatment

being available at some

stage in 2021 remains reasonable.

Investors should be confident

that, in general, the trough

in earnings is behind us, and a

recovery is underway.

Uncertainty still ahead,

but stick to the plan

The commentary above all

sounds pretty positive. And

clearly equity markets have

responded favourably. But

these remain unprecedented

times.

We’re still navigating the

first global pandemic in over

a century. Interest rates are the

lowest in history, which may

lead to economic imbalances

longer-term.

Governments are spending

money with abandon, funded

largely by central banks printing

money, but this can’t last

forever.

Given the recovery in

equity market values since

March, we note that:

1. Markets are able to remain

resilient in the face of bad

news.

2. Share prices reflect the

long-term earnings companies

will generate over the

years and decades ahead,

not just the next six to 12

months.

3. It’s not possible to consistently

time or predict

short-term movements in

markets.

Overall, it’s important to

establish and remain committed

to an investment plan that

meets your longterm goals.

This column is general in

nature and is not personalised

investment advice.

This column has been prepared

in good faith based on

information obtained from

sources believed to be reliable

and accurate. Disclosure

Statements for Forsyth Barr

Authorised Financial Advisers

are available on request

and free of charge.

Clean Sweep for LINK at

Annual REINZ Awards

ADVERTORIAL

LINK celebrated another incredible evening with six wins at the 2020 REINZ Awards.

For the fifth year in a row LINK were awarded Large Business Broking Office of the

Year! On top of this, LINK won all available awards for the business brokerage industry.

With the year it’s been,

LINK truly appreciates

these successes and the

people behind it all – an exceptional

way to the end the year.

Aaron Toresen, LINK’s chief

executive officer, was excited to

share the evening with the team.

“While 2020 has been extraordinary

for lots of reasons, our performance

at this year’s REINZ awards

was nothing short of sensational.

“Winning every category against

our competitors in this marketplace

was a very welcome reminder of

the great company we are all part

of. ”

Among the 41 awards that

were presented, LINK won:

• Large Business Brokerage of the

Year – LINK Ellerslie

• Medium Business Brokerage of

the Year – LINK Bay of Plenty

• Small Business Broker of the

Year – LINK Christchurch

• Small Agency of the Year (All

Disciplines) – LINK Business

Brokers

Business Broker Salesperson of

the Year – Bruce Cattell, LINK

Ellerslie

Business Broker Rising Star

of the Year – Jeff Wiley, LINK

Ellerslie

LINK Directors and team representatives at REINZ Awards. Photo/REINZ

• Finalists also included:

• Medium Business Brokerage of

the Year – LINK North Shore

Business Broker Salesperson

of the Year – Lindsay Sandes,

LINK Ellerslie

Business Broker Salesperson of

the Year – Martin Plom, LINK

Ellerslie

Business Broker Rising Star of

the Year – Steve Catley, LINK

Bay of Plenty

Bindi Norwell, chief executive

at REINZ says: “Every year

we have a significant number of

high-calibre entries, many of whom

have won their own local or agency

awards making for some extremely

tough competition.

“It has been great to be able to

come together and celebrate success

from across the country. To

win one of these awards is to be the

best of the best, and that is a noteworthy

achievement.

With a growing reputation for

the highest level of customer service,

LINK has become the most

trusted brokerage focusing on service,

value and integrity. The team

at LINK is proud of the company’s

history and is committed to continuing

the tradition of selling businesses,

as only LINK can.

Aaron Toresen said “Whether

a member of our administration

team, marketing, finance, management

or of course the brokers – who

make it all happen – every member

of LINK can be enormously proud

of this achievement.

“Winning any award when

pitched against your competitors

is a great moment, but to have

a clean sweep of every business

broking category was the ultimate

validation. It takes real teamwork

to achieve results like this and my

deepest thanks go to every person

who makes up part of this special

group.”

LINK’s size and reach mean that

its brokers have the opportunity to

utilise their knowledge, experience

and connections to successfully

sell any business. “We have the

best brokers in the business; from

the rising star (and the runner up!)

to the broker earning the most in

New Zealand (and the runners up!)

to each category size of office and

even an all disciplines award…this

was a defining moment for LINK.

“With the world changing,

LINK’s business model has

returned to a focus on NZ, so rest

assured the best is yet to come”

says Toresen.


December 2020 BAY OF PLENTY BUSINESS NEWS 7

To consumer or

not to consumer

You don’t need me to tell you that it’s been an extraordinary year…

Covid-19, the whole country working from home, several high-profile

data security breaches, Privacy Law changes, general elections, and

Australia and Argentina beating the All Blacks. This year has certainly

had its trials.

But, as businesses, we

have learned a lot as

well. Probably the main

shift that we have all seen has

been the move to a more flexible

workforce.

Whether we like it or not,

widespread remote working is

here to stay. For a number of

years there has been a massive

focus on mobile working.

Ironically, thanks to the

pandemic, we may now actually

be “on the move” less.

For many, our homes have

now become our workplaces

and offices are emptier than

they were before, or are being

shared.

As we move away from

constant mobility, and with

more businesses embracing

video conferencing, and measuring

productivity through

outcomes rather than time

spent in the office, personal

computer (PCs) sales have

increased, whereas mobile

device sales have slumped.

A Recent IDC New Zealand

report shows commercial

PC sales jumped up a massive

61.5 percent from last year and

worldwide mobile phone sales

dropped 12 percent in the first

quarter this year. Businesses

and schools sent people home

to study and work. The Ministry

of Education handed out

17,000 notebooks to students

studying online, and product

lines ran out.

Computer makers used up

stock in weeks that would normally

take months.

The requirement to technically

tool up our workforce

to enable them to work from

home has brought with it a new

set of challenges and options

for businesses and organisations

to consider.

To ensure you support your

workforce and protect your

business, it’s important that

your choice of IT equipment

and technical set up, firstly,

works for you, and, secondly,

does not compromise you from

a security perspective. Far too

often we have conversations

with businesses having issues

with IT set ups and security

inconsistencies purely based

on the hardware and licensing

decisions being made.

One of the main issues

is the purchase of consumer

grade products for commercial

use. Consumer-based products

can look great, but the clue is

in the name – they are made

for consumer/domestic use –

not business.

So what are the fundamental

differences and why should

you buy business-grade technology

for businesses?

Home v pro, business

and personal

Licensing for operating system

(e.g. Windows) and office

products are different for

home use. There are different

end user licence agreements

(EULAs) for these and one

key element is that you should

not be using personal or home

licenses for generating an

income.

But even more important

is the security, integration and

business functionality you

get with the correct licensing,

especially if needing to

connect to a remote office or

headquarters.

What’s in a laptop?

Business laptops typically

cost 10 to 20 percent more

than consumer laptops with

similar hardware features,

but the premium is a smart

investment.

Business laptops have key

advantages and are made with

commercial use in mind.

• They are more robust and

made to go in and out of

bags everyday and to work

eight hours-plus per day.

• They have options to connect

to multiple screens,

docking stations and wireless

connectivity are easier.

• Their business grade software

has features that

make it easier to manage,

TECH TALK

> BY TONY SNOW

Tony Snow is chief executive and co-founder of Stratus Blue. He

can be contacted at Tony@stratusblue.co.nz.

connect to the network,

and has enhanced security

options.

• They have a longer lifespan

due to swappable components

and configuration

options – unlike consumer

models.

• Due to the longer expected

lifespan they also come

with longer warranties and

preferential treatment from

suppliers – like getting a

replacement machine while

yours is getting fixed.

Desktop PCs in the

future?

As we are moving less, desktop

PCs are coming back into

fashion, not just because the

gamers are taking this option,

but also because they have

real advantages.

• PCs last much longer than

consumer laptops.

• They are easier to upgrade

or to replace components.

• It’s harder to break or drop

a desktop – even the micro

or mini versions.

• You tend to get a lot more

for the same money as a

laptop. As a rule of thumb,

a $2000 desktop will have

better features than a

$3000 laptop.

If your staff are moving

less and most of the computing

may be done in one location,

it is worth discussing

all hardware and licensing

options with your IT provider.

Emotions do not improve business

communication

In my time in the debt collection and dispute mediation industry I

have had many instances where we step into a dispute that has

been literally raging for 12 months with personal insults and at times

threats or even instances of violence only for us to step into the fray

and have the whole dispute resolved and paid within hours. The

client asks us in amazement: “ How the heck did you get that so and

so to back down and pay?”

We often find the source of the aggression and anger

comes from both parties’ inability to see past what

they believe is happening and discuss what has

actually gone on that led to the disputes.

CREDIT CONTROL

> BY NICK KERR

Nick Kerr is Area Manager BOP for EC Credit Control NZ Ltd.

He is also a director of International Private Investigations Ltd.

Nick can be reached at nick.kerr@eccreditcontrol.co.nz

There is no magic trick or

special talent, it is simply

that we are trained

to de-escalate the situation

by removing the emotion –

and therefore the emotional

response.

Once the emotion is

removed you are left with facts.

And as well-known American

political commentator Ben

Shapiro says: “Facts don’t care

about your feelings.”

An analogy of this, is water

spilling on someone. If Mr X is

walking down the street after

having a few of his favourite

beverages at the local tavern

and a big fat raindrop falls

on his shoulder he will most

likely brush off the water and

get on with his travels.

Let’s now put Mr X back

in the tavern putting his best

efforts into impressing Miss R

with witty repartee and smooth

dance moves.

During a particularly

impressive move, Mr G bumps

into Mr X and spills a small

amount of water on him. This

time Mr X reacts with anger

and pushes Mr G, starting a bar

brawl resulting in injuries and

a few arrests.

You see the problem in the

outlandish scenario above is

not the water spilling – it is the

perceived disrespect bestowed

and the perceived embarrassment

suffered. The same factors

apply to many other personal

and business disputes.

Once we get a chance to

sit down with both parties in a

dispute, we often find that the

source of the aggression and

anger comes from both parties’

inability to see past what they

believe is happening and discuss

what has actually gone on

that led to the disputes.

“I didn’t understand that the

extra work I asked for would

cost that much” – turns into

“you are a ripoff artist that

tried to con me.”

And “I really didn’t budget

for the extras that I needed as I

didn’t even think that I would

need them” turns into “this bottom-feeding

customer is trying

to ruin my business that I have

spent 20 years building.”

If the conversation was

begun calmly, with both sides

acknowledging a mistake had

been made, and a plan was

made to rectify the problem as

soon as it was noticed, then

the emotions around the fear,

embarrassment and frustration

would not even occur. And

before you knew it, the whole

situation would be resolved.

As humans, we can be a

reactive and emotional bunch,

but there are a few things that

you can do to avoid the emotional

escalation of disputes.

1. Focus on the facts not on

feelings or opinions in any

communication.

2. Use the three-draft method:

in the first draft, write

using the most extreme

emotions, strong language,

insults etc you can come

up with. Download every

raw emotion into words,

then once you have finished,

press DELETE. In

your second draft, write a

still emotional, but more

fact-based and polite message

and again, once finished

push DELETE. In

the third version, write only

about facts and suggestions

of what could be done to

rectify the situation. Only

then do you press SEND.

Using this method you can

get out all of the frustration

off your chest and still

keep your composure and

professionalism.

3. And if you feel that the positions

held by both parties

are too far away to come

together or if de-escalation

does not seem possible –

especially if the dispute

involves large amounts or

key relationships – then use

a third-party mediator.

Just a thought.

As always, this is not meant

to be prescriptive or legal

advice.


8 BAY OF PLENTY BUSINESS NEWS December 2020

Embracing new ways to

work – Suburban desk talk

The way we access and use workplaces

was already undergoing change prior to

the pandemic outbreak, but the global

health crisis has accelerated some of

those trends in the office sector.

Advances in technology,

a more diverse workforce,

a flight to quality,

the importance of global

marketplaces and changing

expectations around property

requirements, were all having

an impact on the space that

companies and office-based

operators were committing to.

There was never a “one

size fits all” template in the

office market. However, what

is becoming clear is that businesses

that embrace new ways

of working, are flexible, and

leverage technology, will

thrive in the post-Covid-19

economy.

Those businesses with a core + flex

model in place, will be able to have

different teams working safely from

different premises for a far more efficient

use of time and resources should other

disrupting events occur in the future.”

– Lloyd Budd

The work-from-home mandate

saw office workers plugging

in from widespread locations,

and since then, there has

been serious reconsideration

about where employees could

be based going forward, with

CBD premises not necessarily

being the sole answer.

Opting to positively

fragment footprint

This emphasis on having a

more distributed workforce is

a trend being seen globally and

in New Zealand, as corporates

and larger businesses opt to

positively fragment their physical

space footprint beyond the

usual centralised head office

model.

Lloyd Budd, Bayleys’

director Auckland Commercial

& Industrial, believes that

the way offices are designed,

how occupancy costs are

approached, and this evolving

distributed workforce model

will structurally change office

space dynamics and the suburbs

will take on new meaning.

“Larger companies and

businesses with scale are proactively

looking to the core +

flex model of office space with

a consolidated central location

supported by smaller satellite

flexible spaces in the suburbs

that can expand and contract to

cater for varying staffing and

work flows,” he said.

“Those businesses with a

core + flex model in place, will

be able to have different teams

working safely from different

premises for a far more efficient

use of time and resources

should other disrupting events

occur in the future.

“Many office-based businesses

operate on a project

basis rather than an office

hours basis, and so can accommodate

flexible ways of working

in the suburbs – with one

upside being fewer cars making

the commute in and out of

CBDs.”

n Courtesy of Bayleys Workplace

Insights https://www.

bayleys.co.nz

ALTOGETHER

At Bayleys, we believe relationships are what businesses are built on and how they

succeed. We understand that to maximise the return on your property you need:

Professional property management

A business partner that understands your views and goals

Contact the Bayleys Tauranga Commercial Property Management team today.

Bayleys Tauranga

Commercial Property Management

07 579 0609

jan.cooney@bayleystauranga.co.nz

SUCCESS REALTY LTD, BAYLEYS, LICENSED UNDER THE REA ACT 2008

ALTOGETHER BETTER

Residential / Commercial / Rural / Property Services


December 2020 BAY OF PLENTY BUSINESS NEWS 9

Welcome to summer!

Summer is just around the corner and so

is the sizzling line-up of Summer events at

Trustpower Baypark.

Bring People Dancing is

about connecting people

through positive experiences

and setting future goals

that let those with mental illness

know they are not alone.

New Zealand – its time to

chat, it’s time to korero. No

more sweeping under the carpet,

no more stigma. Tauranga

will open the conversation…

and right now, in this country,

we need to talk more than ever.

Join mental health advocates

Sir John Kirwan and

Mike King on December 12.

Take in the superb sounds of

kiwi sensations: Mitch James,

Alayna, Thomas Oliver, Dan

Sharp and more, with amazing

production to match. Let’s

chat, let’s bring people dancing

and let’s make a difference.

Speedway

Speedway Season is now in

full swing. Upcoming summer

dates for all adrenaline junkies

are December 5, 26, 29, January

5, 8, 9, 16, 29 and 30.

To enjoy watching the races

in style, we have a number of

Corporate Boxes available to

comfortably entertain your

guests.

With the box you get an

exclusive, spacious and comfortable

box with an outdoor

balcony for up to 20 guests,

full kitchen facilities and

fridge.

A corporate box also offers

ongoing inbox bar service

with dedicated catering stewards,

along with a high quality

catering service delivered

to your box. Please contact

us on events@bayvenues.

co.nz or 07 577 8560 for more

information.

Bay Dreams

As we look forward to Bay

Dreams on January 3, 2021,

we reflect on the most unpredictable

year of our lives –

2020 has truly brought it all.

Due to the changing international

travel restrictions

around Covid-19, we have

called in 30 more acts to give

you the summer you deserve,

including a few of the biggest

international DNB (Drum ‘N

Bass) and hip hop artists we

could convince to quarantine,

plus many kiwi legends.

Exemptions for these artists

have been approved by the

government.

In true Bay Dreams fashion,

we are proud to present

you with the biggest international

line-up in the country

again this summer.

Colour Dash

Bring some colour to your

summer and register for the

Colour Dash on January 24.

This is a 5km non-competitive

fun run – or walk – for people

of all ages where participants

are splashed with a hurricane

of special colourful dust at

each kilometre. Every registrant

gets: a free t-shirt, a bag

of colour and an explosion of

fun.

Bay Dreams

Macky Gee

Smashing through the barriers

of the conventional and carving

a path for himself, Macky

Gee has turned the heads of

some of the industries biggest

players; to become one of the

most promising and spectacular

artists in DNB music today.

From weekly radio shows

to playing gigs around the UK

and Europe, Macky wanted to

carry on building on this creative

vibe and soon found himself

going to college to study

Music Production learning

his craft and honing his studio

skills to give him both the

desired confidence and knowledge

to push forward making

his own original tracks which

would eventually change the

sound of DNB. Macky will be

performing on January 31.

Premier conference

venue

Trustpower Baypark is Tauranga’s

Premier Venue for conferences,

meetings, entertainment

and exhibitions. Offering a

complete package in one convenient

location that features

state of the art meeting rooms,

in-house catering, audio visual

services, professional conference

organiser (PCO) and marketing/promotional

services.

New Year – New Meetings

Trustpower Baypark are

pleased to offer a “New Year –

New Meetings” promotion as

a fresh start to 2021 for all of

your strategic planning, training

and team building needs.

On offer is a 25 percent

discount for small meetings

confirmed before 23 December

2020 and held between 5

January – 31 March 2021.

The discount applies to

Venue Rental, Audio Visual,

Catering and Baystation and is

subject to availability.

Virtual meetings

“Bring your events online”

with our Virtual Meetings.

The range of onsite and offsite

services include: Remote Presentation,

Video Conferencing,

Web Streaming and Streamed

Hybrid Conferences.

The Virtual Meeting

services also include purpose-built,

broadcast standard

studios and offer competitive

packages to enable you to continue

to stay connected to your

audience. Ask about our competitive

packages today.

For more information on any events, enquiries for Trustpower Baypark venues, BayStation activities or service on/off site from BayCatering, BayAudioVisual

or to book our New Year – New Meetings promotion visit www.trustpowerbaypark.co.nz, email events@bayvenues.co.nz or call 07 577 8560.


10 BAY OF PLENTY BUSINESS NEWS December 2020

westpac tauranga business awards

Heilala Vanilla wins newlook

Westpac Business

Awards

Heilala Vanilla won the Business of the Year

Award at the recent Westpac Tauranga

Business Awards 2020, which were

reconfigured to take into account the impact

of Covid-19 on the region.

n-nz

freight

ny/mainfreight/

nfreight/

David Maris from Trustpower, award sponsor for the Business, Digital & Technology

Innovation Award, with chief executive, Jennifer Boggiss and Ruby Grant from Heilala Vanilla.

The manufacturer and

exporter of high-end

vanilla products also

picked up two other notable

awards – for Business, Digital

& Technology Innovation,

and for Manufacturing & / or

Distribution.

There were significant

changes from the usual format

this year by Westpac Business

Awards organisers the Tauranga

Chamber of Commerce,

to take into account possible

Covid-19 disruptions and keep

social contacts safe.

Given that 2020 has been

such an unusual and challenging

year for business and the

wider community, the Chamber

saw this as an opportunity

to reset a number of elements

of the awards. Chief executive

Matt Cowley said high on that

list were changes to the judging

process.

This year the Chamber

introduced a Head Facilitator,

KPMG Wellington’s Sven

Pannell, who spent a week visiting

all the entrants and making

an initial assessment. He

then chaired a panel of judges

made up of local business

leaders in a “pitch weekend”.

In an additional break with

tradition, the award winners

were announced at a Love

Local cocktail event at Trinity

Wharf, which showcased food

and beverages from around

New Zealand.

Total attendance numbers

were smaller than usual to

take into account the need for

crowd distancing measures.

Cowley said he was

delighted to see the business

community come together and

support local success in what

had been a tough year.

“This year was not necessarily

about huge profits and

major growth, but more about

our people, the way everyone

has worked to come through

the challenges presented to us

and how we supported each

other to achieve this,” he said.

Sven Pannell spent a full

week visiting all the entrants

and making an initial assessment,

before chairing a judging

panel of local business

leaders in a ‘pitch weekend’.

While the pitch process was

daunting for some entrants, the

judges said it was a valuable

and insightful exercise for

them. The judges then had a

vigorous discussion to land

on this year’s finalists, winners

and the Westpac Tauranga

Business of the Year.

The judges said the section

process was challenging, but

despite the problems of 2020,

there was a very high standard

of entrants.

“It’s been an unprecedented

year for businesses in the Bay

and across New Zealand,” said

Pannell.

“It has required business

leaders to dig deep into their

emotional and, often, financial

reserves. It’s also provided

a range of opportunities for

those with the capability, resilience

and preparedness to take

THANK YOU WESTPAC, THE TAURANGA CHAMBER OF COMMERCE AND THE UNIVERSITY OF WAIKATO.

WE LOVE BEING A PART OF THE BAY AND ARE COMMITTED TO KEEPING OUR COMMUNITY MOVING FORWARD.

We are proud to be the recipient of the

2020 Westpac Tauranga Business Awards

Corporate Leadership Award

MAINFREIGHT

3 Te Kakau Place (off Truman Lane)

Kairua, Papamoa 3175, New Zealand

Phone 07 574 0950

www.mainfreight.com

facebook.com/mainfreight

instagram.com/mainfreight

twitter.com/mainfreight

linkedin.com/company/mainfreight


westpac tauranga business awards

December 2020 BAY OF PLENTY BUSINESS NEWS 11

Corporate Leadership winners Mainfreight.

them, so there were a lot of

positive stories emerging from

the finalists this year.”

‘Bean to bottle’ creators

Overall winners Heilala

Vanilla operate a “bean to bottle”

process that grew out of an

aid project in Tonga started by

founder John Ross.

Unique to the market, their

main competitors are synthetic

products, while Heilala Vanilla

is pure, grown and dried in

Tongan. It is a highly scientific,

unrefined process (cold

pressed, slow extract), and

Heilala Vanilla is constantly

innovating, creating new products

from the base product.

Heilala Vanilla chief executive

Jennifer Boggis told Bay

of Plenty Business the awards

were a great validation for the

company’s strategy.

“It’s great to get the confirmation

from the judges that

we’re on the right track,” she

said. “And it’s great to get

local recognition – it was a real

boost to the team.”

Because of Covid-19, the

company hadn’t been able

to travel to Tonga, where its

vanilla is grown. But they

were delighted at being able

to successfully complete the

harvest. “We’ve been operating

there for 15 plus years and

we’ve built up strong trusting

relationships – it was a real

testament to the Tongan team.”

Sven Pannell said Heilala

Vanilla continued to innovate,

and the panel was excited to

see what was in store for the

team.

The company also has a

considered focus on corporate

social responsibility. Heilala

Vanilla’s mission is to build a

better future for the people of

Tonga, and through this, the

world. The company has built

a partnership with the Tongan

King and the local community

of farmers, who all grow and

process the vanilla beans.

In a population of 200,000,

they employ more than 200

women and are projected to

support more than 1000 families

by 2025.

“[We] felt that Heilala

Vanilla has many of the characteristics

we see in New

Zealand’s highest performing

businesses,” said Pannell.

“[The company has] a deep

understanding of their global

customers, what they care

about and how to reach them; a

focused and planned approach

to international expansion; and

a deeply-held purpose to transform

the future of their vanilla-growing

partners in Tonga.”

Mainfreight – which

recently opened an impressive

new eco-friendly base in Tauranga

– was recognised this

year for its Corporate Leadership.

While they move freight

around the world, Mainfreight

also maintains a strong local

connection to their community,

the judges said.

The Kollective – TK won

the Social Enterprise Award.

It is New Zealand’s largest

co-working space and is dedicated

to the success of notfor-profit,

social enterprise and

charitable organisations.

PMG Funds, which specialises

in funds invested in the

commercial property sector,

received the Service Excellence

Award, with chief executive

Scott McKenzie attributing

the win to having strong

values and a commitment to

customers.

“At PMG, our core values

matter,” he said. “Our

values help all PMG team

members have a singular and

united vision that guides us.

In a pandemic environment,

it’s culture and commitment to

our customers that have helped

us all get through. I feel very

fortunate to work with such

a clever bunch of passionate

professionals.”

The winner of the Emerging

Business Award was

Undercover Industries, started

Continued on page 13


12 BAY OF PLENTY BUSINESS NEWS December 2020


westpac tauranga business awards

December 2020 BAY OF PLENTY BUSINESS NEWS 13

The Kollective won the Social Enterprise Award.

Undercover Industries won the Emerging Business Award.

From page 11

by Gavyn and Shannon Burns

in 2015. The company emphasises

precision in creating a

range of pergolas, awnings and

shade covers.

Flatwhite café and restaurant

in Waihi Beach won the

Sustainable Business Award,

Toi Ohomai Institute of Technology

received the Customer

Experience Award, and Barrett

Homes took out the ACC

Workplace Safety Award.

Two new awards

This year also saw the introduction

of two new awards.

The People & Culture Award

asked the public to nominate

businesses that they felt, either

as either staff or customers,

demonstrated a great culture

within. The nominated businesses

then went out for public

voting.

The Chamber said the inaugural

award received a huge

response with winner Mount

Skin & Body receiving just

over a third of the total votes.

The other new award was

the Continuous Improvement/

Lean Award, which recognises

the need for companies to be

improving processes and systems

to gain the productivity

benefit.

Award criteria said this

could be through small incremental

bites or with a breakthrough

development.

The inaugural winner of the

award was Bake Shack, which

makes and distributes between

10,000 to 15,000 pies every

day, which are then delivered

throughout New Zealand.

The company was constantly

looking for ways to

improve the process, while

maintaining their high quality,

the judges said.

“This year’s entrants came

in all shapes and sizes, but in

their DNA is a set of common

traits of high performance,”

said Pannell.

“Among these is a relentless

desire to deliver value to

their customers and people,

coupled with the continuing

motivation to be better tomorrow

than they are today.

“What’s been particularly

impressive is the extent to

which businesses are actively

supporting their people and

their communities.

“It’s clear to me that being

a business in the Bay means

something special - that it is

both a privilege and a responsibility.

We wish all applicants

and finalists a successful

2021.”

Westpac Tauranga Area

Commercial Manager, Clare

Basire congratulated the

winners.

“We’ve been amazed by

the resilience and innovation

of businesses big and small,

who have connected with their

customers and communities,

overhauled their operations

and adapted to the ‘new normal’

in a matter of weeks and

months.”

WINNERS OF THE ‘EMERGING BUSINESS’

AWARD – TAURANGA BUSINESS AWARDS 2020

STRUCTURALLY ENGINEERED

ALUMINIUM PERGOLA SYSTEMS

Continuous Improvement/Lean Award winners Bake Shack.


14 BAY OF PLENTY BUSINESS NEWS December 2020

westpac tauranga business awards

Toi Ohomai winners of the Customer Experience Award.

PMG’s Dennis McMahon and Scott Mckenzie with the team’s Service Excellence Award.

Sustainable Business Award winners Flatwhite Cafe.

Congratulations

to to all all the the winners

and and participants in in

the the 2019 2019 Westpac

Tauranga Business

Awards!

Barrett Homes won the ACC Workplace Award.

Proud Proud sponsors sponsors of the of the

Digital Digital Innovation Innovation and Technology and Technology Award Award


westpac tauranga business awards

December 2020 BAY OF PLENTY BUSINESS NEWS 15

Mount Skin & Body, winners of the inaugural People & Culture Award as voted by the General Public.

MOUNT SKIN & BODY

Skin • Body • Well-being

WINNER OF THE INAUGURAL ‘PEOPLE AND CULTURE’

AWARD – TAURANGA BUSINESS AWARDS 2020

AS VOTED BY THE GENERAL PUBLIC

Thanks Bay of Plenty

for recognising PMG.

Mount Skin & Body is known for its

beautiful environment and skin changing

facial treatments. Owner Kelly Kingston

ensures that each team member is

fulfilled and challenged in their work,

feeling valued and appreciated every

single day. The team provides an inspired

and energised personal service to their

clients every time.

To experience this award

winning business, make an

appointment today

TREATMENTS

Advanced Facials

IPL Skin

Rejuvenation

Collagen Induction

Classic Beauty

Treatments

MOUNT SKIN & BODY

Phone: 07 575 0777

321 Maunganui Road, Mount Maunganui 3116

www.mountskinbody.co.nz

We are thrilled to be recognised for

supporting our people, tenants and

investors, while providing cash returns

like clockwork.

Winner

2020

Service

Excellence

Award

Westpac Tauranga

Business Awards

0800 219 476

pmgfunds.co.nz


16 BAY OF PLENTY BUSINESS NEWS December 2020

westpac tauranga business awards

Westpac tauranga Business AwardS 2020

Westpac Tauranga Business of the Year

Winner Heilala Vanilla

Finalists PMG Funds

Finalists Barrett Homes

Finalists Flatwhite

Finalists Bake Shack

Corporate Leadership Award

Sponsored by University of Waikato

Mainfreight

Manufacturing &/or Distribution Award

Sponsored by Bay of Plenty Business News

Winner Heilala Vanilla

Finalist Bake Shack

Finalist Barrett Homes

Finalist Undercover Industries

Social Enterprise Award

Sponsored by Metro Marketing

Winner The Kollective – TK

Finalist Momenta

Finalist Heilala Vanilla

Service Excellence Award

Sponsored by Zespri

Winner PMG Funds

Finalist WNT Ventures

Finalist Flatwhite

Finalist Momenta

Finalist Mount Skin & Body

Emerging Business Award

Sponsored by Toi Ohomai Institute of Technology

Winner Undercover Industries

Finalist The Kollective – TK

Sustainable Business Award

Sponsored by EECA

Winner Flatwhite

Finalist The Kollective – TK

People & Culture Award

Sponsored by Lysaght Consultants & The Culture Co

Winner Mount Skin & Body

Finalist Barrett Homes

Finalist Salon One Hair & Beauty

Customer Experience Award

Sponsored by Holland Beckett Law

Winner Toi Ohomai Institute of Technology

Finalist PMG Funds

Finalist Flatwhite

Finalist Mount Skin & Body

Continuous Improvement/Lean Award

Sponsored by Ballance Agri-Nutrients and Productivity People

Winner Bake Shack

Finalist WNT Ventures

Finalist Toi Ohomai Institute of Technology

Finalist Barrett Homes

Business, Digital & Technology Innovation Award

Sponsored by Trustpower

Winner Heilala Vanilla

Finalist WNT Ventures

Finalist Undercover Industries

ACC Workplace Safety Award

Winner Barrett Homes

Finalist Undercover Industries

Finalist Bake Shack


westpac ROTORUA business awards

December 2020 BAY OF PLENTY BUSINESS NEWS 17

Rotorua business awards

celebrate resilience

Leading businesses were acknowledged for

their resilience and hard work throughout

the Covid-19-disrupted year at this year’s

Rotorua Westpac Business Awards.

Rotorua Business Chamber

Chief Executive

Bryce Heard congratulated

the 10 award winners

and the finalists, saying the

entries had been the strongest

in year seen in years.

He also thanked the judges

for the excellent work done to

determine the finalists and the

winners, and to the sponsors

whose support had allowed

the awards to take place at

the well-attended event at the

Rotorua Events Centre.

The annual awards were

reshaped this year to reflect

the impact of Covid-19.

The organisers said the

awards recognised and celebrated

Rotorua business’ resilience

to the trauma they were

going through.

This year the usual 18 categories

were halved.

However, the judges also

awarded a special Chamber

Commendation Award to

Kaitiaki Adventures to celebrate

a company that had

been a finalist for the last few

years and was recognised for

its “continued excellence in

business”.

Watchdog Security winners of the Employer of the Year Award (with Brett O’Riley from the EMA).

All Rotorua Westpac Business Awards 2020 by Michelle Cutelli Photography.

Build Back Better Award winner Waimangu Volcanic Valley (with Leon Fourie from Toi Ohomai).

Essential Business of the Year Award winners Rotorua Airport Limited.


18 BAY OF PLENTY BUSINESS NEWS December 2020

westpac ROTORUA business awards

Community Support/Care Award winners Piripoho Service.

Rotorua Business Chamber team with Michelle Cutelli.

WINNER OF THE ‘ESSENTIAL

BUSINESS OF THE YEAR’ AWARD

WESTPAC ROTORUA BUSINESS

AWARDS 2020

Appreciation Award for the Principal Sponsor Team, Westpac with

Rotorua Business Chamber board members, Bryce Heard and Kiri Tahana.

The Essential Business of the Year

category recognises, thanks and

celebrates those who supplied the

community with “essential” goods

and services during the lockdown,

acknowledging the health and safety

measures taken to protect staff, and

how the operation benefited the

Rotorua community.

Rotorua Airport CEO Mark Gibb says

that while the airport is honoured to

have been nominated for the award,

the win is on behalf of all Rotorua’s

essential workers who worked through

the lockdown period, supplying our

community with much-needed goods

and services.

“It has been a year like no one could

have predicted, and it started with

many uncertain variables in front of us,

but day by day we were able to tackle

these head on”.

“As New Zealand’s domestic flights

all but shut down over April, our focus

turned towards supporting essential

air traffic and medical and emergency

flights. Our business had to adapt

at pace to our new world and we

deployed our business continuity

plan to ensure we could continue to

operate, and our people, airport staff

and customers, could continue to use

the airport safely.”

– Mark Gibb, CEO Rotorua Airport

www.rotorua-airport.co.nz

Red Stag Rotorua Business of the Year Award went to Tim Rigter, General

Manager at Red Stag Timber (with Marty Verry from Red Stag Timber).


westpac ROTORUA business awards

December 2020 BAY OF PLENTY BUSINESS NEWS 19

The NZME People’s Choice Award winners from Rotovegas Boxing Gym.

Jenny Lux from Lux Organics won the

Environmental Sustainability Award.

The Rotorua Lakes Council Outstanding Contribution to Rotorua Award went to

the Rotorua Lakeside Concert Charitable Trust (with Mayor Steve Chadwick).

Kotihi Reo Consultants Anaha Hiini and Grace

Hiini won the Bilingual Business Award.

Westpac rotorua Business AwardS 2020

NB: The Rotorua awards differ from some awards events in that they do not name an overall winner.

Build Back Better Award

Winner Waimangu Volcanic Valley

Finalists Te Arawa Fisheries

Finalists Speedy Signs Rotorua

Finalists Interpine Innovation

Finalists Glass Guys

Finalists Hell’s Gate

Finalists MDA Experiences

Employer of the Year Award

Winner Watchdog Security

Finalists Ranolf Pharmacy

Finalists Tamaki Māori Village

Finalists Matai Restaurant

Finalists Capers Café and Store

Bilingual Business Award

Winner Kotihi Reo Consultants

Finalists Rotorua Lakes Council

Finalists Te Arawa Fisheries

Environmental Sustainability Award

Winner

Finalists

Finalists

Finalists

Finalists

Finalists

Lux Organics

VIP Realty

Alsco

Aura Accommodation

Tatau Pounamu Collective

Kaitiaki Adventures Aotearoa

SPECIAL AWARD:

Chamber Commendation Award

Winner

Kaitiaki Adventures

Community Support/Care Award

Winner

Finalists

Finalists

Finalists

Finalists

Finalists

Finalists

Finalists

Piripoho Service

Rotorua Multicultural Council

Ngati Pikiao Iwi Trust

Te Arawa Lakes Trust

Local Gecko Productions

Rotorua TOP 10 Holiday Park

Pak’nSave Rotorua

Osbornes Funeral Directors & Advisors

Essential Business of the Year Award

Winner

Finalists

Finalists

Rotorua Airport Limited

Ranolf Pharmacy

The CARE Village

NZME People’s Choice Award

Winner

Finalists

Finalists

Finalists

Finalists

Rotovegas Boxing Gym

Miss Rotorua Foundation

Sukh Beauty

Our House Rotorua

SF-INK Face & Body

Rotorua Lakes Council Outstanding

Contribution to Rotorua Award

Winner

Rotorua Lakeside Concert

Charitable Trust

Red Stag Rotorua Business Person of the Year Award

Winner

Tim Rigter, General Manager,

Red Stag Timber


20 BAY OF PLENTY BUSINESS NEWS December 2020

CONNECTING

BUYERS AND

SELLERS OF

QUALITY

BUSINESSES

First on the scene

Networking photos from the recent B5 event held at The Kollective Tauranga

by the Momenta Charitable Trust, a not-for-profit helping disadvantaged people

to access a world of opportunities.

Photos/Laval Photo & Video Ltd

When is the right time to sell

your business? Right now.

At TABAK, we promise to guide

you through the sales process

with focus, integrity and

complete confidentiality.

1 2 3

1 Kerry Webb, Momenta Charitable Trust and Katie Richardson, Ministry of Social Development-Greerton. 2 Kate Terry and

Belinda, Insightfull. 3 Robin Olivier, Robust Action Coach and Matt Cowley, Tauranga Chamber of Commerce.

FOCUS • INTEGRITY

CONFIDENTIALITY

4 5 6

4 Fiona Mackenzie, The Culture Co, and Paul Khosla, ACE Consultants. 5 Lyn Trail, Surveying Services and Claire Russell,

Thinkplus. 6 Campbell Higgins, Momenta Charitable Trust and Katie Richardson, Ministry of Social Development, Greerton.

WHY TABAK

INDUSTRY EXPERIENCE

REALISTIC APPRAISALS

7 8

7 Dave de Graaf, Momenta Charitable Trust, Liz Davies, SociaLink and Dan Allen-Gordon, Graeme Dingle Foundation-BOP.

8 Brian Rowney, Results Unlimited, Rachael Gemming, EY and Tony Stack, Classic Group.

TEAM APPROACH

PRE-QUALIFIED BUYERS

P5177Y

147 Cameron Road

p. 07 578 6329

e. tauranga@tabak.co.nz

w. tabak.co.nz

9 10 11

9 Linda Giltrap, TradeNZ, Chris Turner, Balanced Success and Sam Fellows, Momenta Charitable Trust. 10 Tanya Williams,

Ministry of Social Development-Greerton. 11 Paul Curry, Momenta Charitable Trust.


December 2020 BAY OF PLENTY BUSINESS NEWS 21

12 13 14

12 Gordy Lockhart, The Kollective. 13 Dahl Gurdit-Singh, Nrgized Nutrition.

14 Brad Deane, Momenta Charitable Trust.

Motivational

analysis required

before buying

There has been a significant rise in the number of people interested

in purchasing their own franchised business in the current Covid-19

economic and social environment.

FRANCHISING

> BY NATHAN BONNEY

Nathan Bonney is a director of Iridium Partners. He can be

reached at nathan@iridium.net.nz or 0275-393-022

15 16

15 Nikki Moloney, Momenta Charitable Trust and Sally Blackler, EmployNZ.

16 Shane McConigly, CreateLeap and Sara Stewart, Momenta Charitable Trust.

17

17 Tim Taylor, Houston Technology and Brent Trail, Surveying Services.

18 Paul Bateman, Momenta Charitable Trust and Kevin Kerr, TABAK Business Sales.

19

19 Philippa Power, Anteris and Paul Bateman, Momenta Charitable Trust.

20 Meg Jones, The Shine Collective and Lisa Gilmour, ABC Business Sales.

21

18

20

22

21 Kurt Macalister, Momenta Charitable Trust and Frank Hekker, Kiss IT.

22 Keira Nesdale, Bayleys and Dale Koerner, BlueOcean.

I

have previously stressed the

critical importance of potential

franchisee entrepreneurs

undertaking thorough due

diligence of the opportunity,

including engaging specialist

advice from accountants,

solicitors and bankers.

We are now seeing a large

proportion of first-time business

owners, and as such there

is an additional level of due

diligence required.

However, I’m not talking

about the due diligence that can

be undertaken or outsourced to

the specialist advisors. It’s not

an in-depth evaluation of the

market or the brand. It is far

more personal and closer to

home – a self-examination of

one’s motivations for embarking

on a journey of franchise

ownership.

At the heart of this is a need

for what I call a motivational

analysis. A good place to start

is with Simon Sinek’s “Start

With Why”. Reading the book

or just watching the 18-minute

TedTalk will provide you with

a general overview of why

some are extremely successful

when others are not.

The same philosophy and

approach can be applied to

make better decisions when

buying into a franchise system

and create better outcomes for

entrepreneurs. In essence you

need to look deeply at why you

are wanting to acquire a franchise

business.

Map out motivations

By looking at the profiles of

franchisee entrepreneurs, we

can map out their likely motivations

and create a matrix of

the type of franchises or business

that will speak to their

“why” and help you examine

your own motives.

There are two most common

profiles, so let’s look at

the kinds of franchise formats

that tend to suit each of these.

The first group can be called

“Plan B-ers”.

This group can typically

include the recently made

redundant, and those returning

to work post children. Now,

it can also include those who

have had a taste of self-determination

during lockdown and

want to go it on their own.

Their backgrounds will be

varied as their skillsets. What

is common with a majority

of Plan B-ers is inherent in

the title – this isn’t their first

choice, so many will be looking

to buy a job and/or some

security.

For some of this group they

will use the opportunity to

By looking at the profiles of franchisee

entrepreneurs, we can map out their

likely motivations and create a matrix of

the type of franchises or business that

will speak to their “why” and help you

examine your own motives.”

make that career diversion into

something they always wanted

to do. However most will be

looking at playing it safe. The

safest and most comfortable

path for Plan B-ers is to look at

their core skill and experience

sets and apply these to a franchise

structure.

They are usually risk

adverse, so well-structured,

established systems will suit

them best. This could be systems

designed around a professional

service such as HR,

accounting or perhaps property

management, if from a professional

background.

Home services and or

trade-related options may

be sought by those from the

trades, and perhaps retail franchises

if they are from hospitality

or retail backgrounds.

Other options or systems that

have earning guarantees or

income protection will be very

desirable to this group.

The second group can be

described as Twilighters – people

looking towards, but not

quite ready to retire. Three factors

come into consideration

with this group.

Preservation of capital is

usually paramount, so key

issues include how much the

system is to buy into, and how

safe it is as a business. Their

general objective is likely to

be protecting an asset base that

has been created over a lifetime

of employment.

The second consideration is

around earnings expectations.

Quite often, the motivation

for Twilighters is not solely

income, but more a desire to

stay involved and have a business

interest.

The third consideration is

much more practical – what’s

involved with running the

franchise, how hard is the

work, and how much time is

involved to run it successfully.

Combining these three

objectives at various volumes

produces a match with systems

that are generally at the lower

investment level, and often

those that can have hours and

attention varied to suit.

Alternatively, for the well

capitalized franchisee entrepreneur,

secure high performing

capital systems are also

a consideration, key factors

being their ability to be operated

under management and or

the ability to on-sell.

We have touched on just

two of the why profiles for

potential franchisee entrepreneurs,

but the commonality

with these – or any of the other

profiles – and the key to their

success is to understand the

motivation for purchasing a

franchise and seek out systems

that are able to speak to your

“why”.


22 BAY OF PLENTY BUSINESS NEWS December 2020

Is your retail business ready for the

Christmas rush?

Getting prepped for the holiday shopping rush is about more than

just putting some tinsel on the store-bought Christmas tree and

offering a silly season sale.

Christmas specials matter,

but if you don’t

have the basics right,

you will be missing out on

revenue.

In a physical store you will

want to ensure you have adequate

staff to maintain good

customer service and reduce

queues when things get busy.

Online, you want the product

descriptions and photos to

be strong and your website’s

check-out process to be quick

and painless.

Catering for the unique

context of 2020 also matters.

That means considering what

Covid-19 means for your

potential buyers.

Covid-19 and the ‘buy

local’ movement

For Kiwi retailers, this Christmas

will be a little bit different

to those in recent years.

With overseas travel off

the cards due to the Covid-19

pandemic, many people are

looking to spend their Christmas

cash in different ways

– whether it be buying a new

barbeque, a boat, or eating out

every night during a local New

Zealand holiday.

There’s also a heightened

awareness among New Zealand

consumers of the struggles

some Kiwi businesses

are facing as a result of the

pandemic, and a willingness

among many to support their

local stores.

If your product is locally

made, now is the time to play

on that by making it central to

your brand story. Your website,

product packaging, physical

and online stores and social

media accounts are all good

places to let your customers

know.

Run an effective online

store

Online stores and digital channels

have really come into their

own for many New Zealand

businesses in recent months.

More and more New Zealanders

are doing their shopping

online, so it pays to make

sure your products can easily

be found in a Google search.

You will also want to ensure

you have an online store with

great photos, helpful product

descriptions, and user-friendly

check-out process.

NZ Post’s E-commerce

Spotlight research found that

almost 1.5 million New Zealanders

shopped online in the

first half of 2020, partly due

to the Covid-19 lockdown.

This included 172,000 Kiwis

who shopped online for the

first time, which helped to

drive a 30 per cent higher total

e-commerce spend compared

to the same period in 2019.

This increased familiarity with

web stores among Kiwi shoppers

will only see them buying

more online in future.

Having an online store matters

for those selling overseas

too. Many Kiwi businesses I

work with that sell overseas

have also seen a higher proportion

of their revenue coming in

via online channels this year as

people in other countries try to

avoid public spaces.

Covid-19 may be largely

under control in New Zealand,

but that’s not the case in many

other countries around the

world.

Finally, don’t forget to bring

the Christmas spirit to your

online store, as well as your

physical one. This can be done

through temporary changes to

your website’s design, friendly

Christmas messages and holiday

season specials.

The value of a social

good cause

There’s another important

point worth considering if

you want to tap in the psyche

of sellers at this time of year.

Christmas is a time of giving

and many people are looking

out for opportunities to contribute

to those less fortunate

than themselves.

If consumers perceive that

your product makes a positive

contribution to society,

or the environment, your

chances of selling during the

holiday period will receive a

THE LAST WORD

> BY JAMES HEFFIELD

Director of Bay of Plenty marketing and PR consultancy Last

Word. To find out more visit lastwordmedia.co.nz or email

james@lastwordmedia.co.nz.

jump start. This could be done

through your manufacturing

process, which might be more

environmentally friendly than

your competitors. Or perhaps

you partner with or support

a local charity, contributing

a percentage of every sale to

help support their cause.

If you make a difference

like this it should be well

communicated in your promotional

materials, as well as in

store. Backing ethical products

and positive causes matters

to many consumers – perhaps

more this year than ever

before.

After all, we’ve all seen the

value of kindness and helping

each other out in times of need

this year.

A most unusual year brings

out the best in many

As we draw near the end of 2020, we can

reflect on what has been a most unusual

year for all, and one that many of us would

not have predicted, particularly not the widereaching

effect that Covid-19 has had, not

only us, but the entire world.

HUMAN RESOURCES

> BY KELLIE HAMLETT

Kellie Hamlett is Director and Recruitment & HR Specialist, Talent

ID Recruitment Ltd. She can be contacted on kellie@talentid.co.nz

We can be thankful as

many other countries

are still in lockdown,

and as we head into Christmas

we have relative freedom in

our daily activities – certainly

something to be grateful for.

It’s been a tough year, but

for the most part, we’ve done

well. Whilst there are plenty of

casualties as a result of Covid-

19 and the ensuing economic

environment, there has been

support and as tenacious Kiwis

it’s been refreshing to see the

true kiwi entrepreneurial spirit

shine through. Having the ability

to “pivot” being key.

Reflecting on 2020, I think

it’s a year that many of us are

very keen to close the door on

– but what does the coming 12

months hold for us as employers

moving into 2021?

Covid-19 continues to dominate

our landscape and unemployment

figures are really

starting to rise – almost doubling

in the past three months –

and expected to peak at around

7.5 percent this time next year.

As Covid-19 continues to

ravage countries around the

world, there are far-reaching

effects felt throughout the business

community. Businesses

are continually reshaping their

business models and as we

head into Christmas this will

also put pressure on those who

are working hard to remain

profitable.

The lack of international

students is also having a big

impact on funding streams at

tertiary education level.

The wage subsidy band-aid

is at an end, businesses have

taken up the loan options available

and now many are faced

with the reality of reducing

staff and operations to account

for the Christmas and New Year

period and potentially beyond.

Although some sectors,

including primary sectors, continue

to flourish, those reliant

on imports are dealing with

reducing freight options putting

pressure on supply chain and

retailers really struggling with

stock levels.

There is also the reduced

ability to source labour from

overseas, which is affecting

productivity in those sectors

who rely heavily on migrants

for seasonal operations, and

this is also flowing into skilled

and technical roles.

Interestingly, it is incredibly

difficult at present to find

staff. With high employment

levels, many would expect the

opposite.

However, it is becoming

increasingly difficult to

find staff for some basic level

roles, and I suspect, talking to

employers in other regions that

this is the case nationwide – or

within the regions at least.

Kiwis are certainly not rushing

to fill roles that would ordinarily

have been filled by temporary

migrant workers.

What do employers

face?

So what does 2021 have in

store for employers? Firstly,

another raise in the minimum

wage – this will go from $18.90

to $20.00.

The current minimum wage

sits at 59 percent of the average

wage in New Zealand which

puts us at the highest in the

developed world and is almost

70% of the median wage. There

is no doubt that this will drive

costs higher for all.

Broadly speaking minimum

wages are mostly associated

with work paid on an hourly

rate basis – so those in retail,

hospitality, services, tourism,

and manufacturing. This

comes at a time when thousands

of roles are being disestablished

and many businesses

are struggling.

A plus for the regions

post-lockdown is that many

families are choosing to relocate

out of the cities – realising

that many can work remotely

from any location and that the

regions potentially offer better

lifestyle options.

I guess there are many lessons

to be learnt from lockdown.

There’s no doubt that

the house prices, pressures of

life in the large cities and the

desire for lifestyle change has

seen numerous individuals and

families choose to make our

wonderful region home.

We have seen a number of

newly created roles across both

Tauranga and Rotorua markets

that reflect the growth of

some of the businesses within

our region. So it’s positive so

note that there is some business

confidence.

In particular we have seen a

number of newly created middle

management roles come to

the market as business owners

recognise the need to add

value to their current business

operations.

It is also refreshing to note

that salary and benefit packages

are competitive across the Bay

of Plenty making it easier for

our employers to compete for

quality candidates nationwide.

In summary, 2020 has been a

year that none of us will forget.

With unexpected challenges

on all levels, we’ve had to be

resilient and with the election

behind us and another new year

ahead, again we are fortunate in

so many ways, and know that

out of adversity comes strength.

Wishing you all the very

best for the festive season.


December 2020 BAY OF PLENTY BUSINESS NEWS 23

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24 BAY OF PLENTY BUSINESS NEWS December 2020

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