Operations Division FY20 Annual Report

readdition of
transportation and
parking
Eric Crouch, Managing Director for Transportation and
Parking Services, discusses rejoining Operations and the
opportunities to come
Transportation & Parking Services Transportation & Parking Services
rejoined the Operations Division team brings a deep experience and
in January 2020. The department commitment to customer service
was moved from the Operations
and public-facing communications
Division and became a part of the that help enhance the great work
newly formed Auxiliary Services
the Operations Division already does
Division for the preceding 9 years. in these areas. The move further
During the time as part of the
strengthens the relationships and
Auxiliary Services team, a number of partnerships the department has
projects and service enhancements always enjoyed with other component
were implemented which took the departments within the division in
operation to new levels of success. delivering new facilities and access to
Rejoining the Operations Division has those facilities on campus. It is a great
created a number of opportunities for match in operational missions and the
continued collaboration on projects, natural synergies allow us to further
customer-service enhancements, and improve our service to the Texas Tech
communications strategies.
community.
ERIC CROUCH
MANAGING DIRECTOR FOR
TRANSPORTAION AND PARKING SERVICES
services
2,622
vehicles checked at
Free Car Clinics since
2012
8,204
stranded drivers
helped with the
Motorist Assistance
Program since 2012
55
child care seats fitted
at Free Car Clinic
1,763
events Transportation
and Parking Services
managed parking for
in FY20
24