SLO LIFE Magazine AprMay 2021

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esumes perfected. I’d talk with them about how to call and speak with different companies and employers. I really enjoyed that, working with people to help them better themselves. So, by then, I had remarried, and I moved with my ex-husband up to the Bay Area, before he ended up getting transferred to Fresno. I’d say that my real career ambition and everything that led me to where I am today started then. I worked for a national staffing agency that staffed for high-level, C-level positions, so CEOs, CMOs, COOs, CFOs. How was that? It was amazing to see how companies operated from a leadership level, what the responsibilities and expectations and requirements were of all these higher-level positions. And so, when you’re interviewing your clients about who they’re looking for, you’re learning a lot about how companies operate and who they need to fill those roles. It was awesome. I was in my twenties and I was just really interested in seeing how businesses operated, and I got that inside scoop. But the thing I realized pretty quickly was seeing companies that would hire for the same position again and again and not having it work out. I mean, the new recruit would be perfectly qualified and would have a great personality and attitude and an amazing track record, but it wouldn’t click. We’d see clients coming back to us repeatedly and I’d start to wonder, “How come a CFO—or whatever the position happened to be—can’t stay on with the company?” What was the issue? It was a leadership problem. That’s when I started to really tune into the intangibles: human behavior, culture, and, most importantly, relationships. I began to understand that those things, at the end of the day, are every bit as important as the more tangible things like a technical skillset and knowledge and experience. That insight was critical for me going forward and it shapes everything I have done since. So, after my divorce, we came back to Arroyo Grande and I started my own business. I’ve always had that entrepreneurial spirit, and I wanted to help, I wanted to make a difference. I started doing customer service trainings for local companies. I said, “Gosh, there are so many small businesses around here that could improve in this area.” But, I learned very quickly that the companies that already had great customer service were the only ones willing to invest in the training. The ones that didn’t, the ones that were struggling in that area, the ones I really wanted to help, just weren’t interested. >> 34 | SLO LIFE MAGAZINE | APR/MAY 2021
Fresh from our Farm, Direct to your Home SIGN UP TODAY FOR $10 OFF YOUR FIRST BOX *New customers use code SLOLIFE21 JOIN THE TALLEY COMMUNITY TODAY TalleyFarmsBox.com | (805) 489-5401 freshpaintslo.com @freshpaintslo 805-787-0451 LIC. # 1036406 Local, honest expertise for home buyers and sellers 150+ transactions closed within the last seven years “ Throughout the purchase of our first home, Graham answered every question we had. He was always prompt and professional with communication but also extremely personable and friendly. We felt like he was truly in the hunt with us as we searched for a home. We are thankful to have worked with him. – Bobby & Kelly Boss, San Luis Obispo “ graham @ ccreslo.com 805.459.1865 | Lic. #01873454 www.ccreslo.com 3196 South Higuera Suite D, San Luis Obispo, CA 93401 APR/MAY 2021 | SLO LIFE MAGAZINE | 35
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SLO LIFE Magazine AprMay 2021

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