Future Experiences: Stress Less

“The CNS journey was very accurate
and the stress points and the triggers I
was very impressed with” - Expert
In 2030, Anna’s Oncology Specialist Nurse
role is more stressful than ever, she has
even more patients which makes it hard
to juggle her time between them.
She is the main communicator between
staff and has a more empathetic and holistic
approach to patient care. She works in a
very clean minimal and paperless hospital
with technology all around her doing all
the technical and surgical side to care and
treatment.
Due to PPE her fellow staff members are
unable to identify how stressed she is and
therefore don’t step in and support her when
the job gets too much.
On her user journey I have pin pointed the
two moments in her job where I feel there
are opportunities to improve her day to day
life and by extension her role in Care and
Treatment.
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