Future Experiences: Stress Less

ANNA’S EMPATHY MAP
Says?
• “I’m fine”
• “I understand how you feel”
• “If there’s anything I can do to help
don’t hesitate”
• “We’ll get this sorted for you”
• “How are you feeling today?”
Thinks?
• People don’t listen to her
• She doesn’t communicate feelings
well
• She is trying to juggle too many
patients to give her 100% care to
each of them
Does?
• Checks up on patients at home
• Empathises for others
• Understands others
• Gets to know patients well
• Communicates across disciplines
• Follows a patient through their full
cancer journey
• Contacts charities/ support groups
for individual patients
Feels?
• Tired
• Stressed
• Over worked
• Stretched
• Misunderstood
• Alone
• Loves her job
• Proud to help others
• Drained
• Close to her patients
Goals
• Prevent Anna from feeling burnout
• Help Anna communicate and connect better with her colleagues and potentially
patients
• Protect Anna’s mental health
• Ensure Anna is producing the best care and treatment she can
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