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AESM Vol 24; Issue 3, 2021

The latest Australian Emergency Services Magazine Vol 23 Issue 2 2021. The latest in emergency services news and events. Regular columnists Associate Professor Erin-Cotter Smith with Let's Talk Mental Health and Dr Michael Eburn for all things Emergency Law. Bushfire Natural Hazards CRC on Indigenous communities leading the way in training for natural hazards. We welcome paramedic Rasa Piggott with a new column, 'On the Frontline', a closer look in to the world of paramedicine. Plus so much more, latest events, "In the Spotlight" and Emergency Breaks. Free to subscribe through the website www.ausemergencyservices.com.au

The latest Australian Emergency Services Magazine Vol 23 Issue 2 2021. The latest in emergency services news and events. Regular columnists Associate Professor Erin-Cotter Smith with Let's Talk Mental Health and Dr Michael Eburn for all things Emergency Law. Bushfire Natural Hazards CRC on Indigenous communities leading the way in training for natural hazards. We welcome paramedic Rasa Piggott with a new column, 'On the Frontline', a closer look in to the world of paramedicine. Plus so much more, latest events, "In the Spotlight" and Emergency Breaks. Free to subscribe through the website www.ausemergencyservices.com.au

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NEW AUSTRALIAN CLIMATE SERVICE<br />

leading knowledge agencies welcome the SERVICE THAT WILL SUPPORT<br />

COMMUNITIES TO ANTICIPATE, MANAGE & ADAPT TO RISK OF NATURAL DISASTERS<br />

VOL <strong>24</strong>: ISSUE 3, <strong>2021</strong>


Let’s BE<br />

COVIDSAFE<br />

together<br />

We need to all keep making COVIDSafe<br />

choices to help stop the spread.<br />

• Keep physical distancing in public spaces.<br />

• Wear a mask when needed.<br />

• Practise good hygiene.<br />

• Protect others and stay at home if you’re unwell. If you’re<br />

experiencing cold or flu-like symptoms get tested for COVID-19.<br />

• Have the COVIDSafe app.<br />

Together let’s keep going and stay safe.<br />

Visit health.gov.au for more information, or call<br />

the National Coronavirus Helpline on 1800 020 080.<br />

For translating and interpreting services call 131 450.<br />

Authorised by the Australian Government, Canberra


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FEATURE<br />

CONTENTS<br />

FEATURE<br />

INDIGENOUS<br />

COMMUNITIES<br />

LEADING THE<br />

WAY WITH<br />

NEW NATURAL<br />

HAZARDS<br />

TRAINING<br />

23<br />

Australia Has A New<br />

Climate Service<br />

Australia’s top science<br />

and statistical agencies<br />

welcome the news<br />

from the Australian<br />

government about<br />

funding for this world<br />

leading climate service.<br />

19<br />

FEATURE<br />

Proceed to Your<br />

Nearest (Virtual)<br />

Exit<br />

Gaming technology<br />

is informing us about<br />

how people respond to<br />

emergencies and is a<br />

useful tool for disaster<br />

safety research.<br />

11<br />

The Right To<br />

Disconnect<br />

Author of ‘The Health<br />

Hazard’, Alison<br />

Coughlan discusses the<br />

concept of burnout and<br />

how we need to stop<br />

pushing emergency<br />

service workers to the<br />

brink.<br />

35<br />

31<br />

Watson the Wellness<br />

Dog<br />

Watson the Wellness<br />

Dog is helping paramedic<br />

students hit the ‘paws’<br />

on stress at Edith Cowan<br />

University, demonstrating<br />

the many benefits of<br />

therapy dogs.<br />

www.ausemergencyservices.com.au<br />

Special Operation<br />

Ironside<br />

A look at what has been<br />

called the most significant<br />

police operation in<br />

Australian history.<br />

The development of a<br />

world-leading capability<br />

to see encrypted<br />

communications led to a<br />

very real interception of<br />

organised crime.<br />

37


THE REGULARS<br />

• Editor’s Note<br />

3<br />

• Recent Events<br />

Surf Life Saving Wa Annual Awards<br />

Experts gather to discuss family violence<br />

CFA Heroes recieve ASFM honours<br />

Emergency Services Blood Challenge<br />

• Emergency Law with Dr Michael Eburn<br />

• Let’s Talk Mental Health with A/Prof Erin Cotter- Smith<br />

• On the Frontline - Challenging Hierarchical Divide<br />

• In the Spotlight - DCO Alen ‘Slipper’ Slijepcevic<br />

• Emergency Breaks - Adelaide - South Australia<br />

5<br />

6<br />

7<br />

8<br />

9<br />

15<br />

29<br />

40<br />

43<br />

DOWNLOAD THE<br />

<strong>AESM</strong> APP<br />

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to date on all the latest<br />

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LET’S TALK MENTAL HEALTH<br />

Associate Professor Erin Cotter-Smith<br />

Course Coordinator of the School of<br />

Medical and Health Sciences, Edith Cowan<br />

University. Research Consultant at The<br />

Code 9 Foundation.<br />

EMERGENCY LAW<br />

Dr Michael Eburn - PHD, Barrister<br />

and leading expert in law relating to<br />

emergency management & emergency<br />

services.<br />

ON THE FRONTLINE<br />

An Insight into the World of Paramedicine<br />

with Rasa Piggott, Registered Paramedic,<br />

Nurse and Lecturer in Paramedicine at<br />

Australian Catholic University.<br />

MAGAZINE CONTACTS<br />

Editorial Content<br />

press@ausemergencyservices.com.au<br />

Advertising Enquiries<br />

advertise@ausemergencyservices.com.au<br />

Distribution Enquiries<br />

distribution@ausemergencyservices.com.au<br />

POSTAL ADDRESS:<br />

Suite 112, Locked Bag 1<br />

ROBINA TC, QLD 4230<br />

IN THE SPOTLIGHT<br />

EMERGENCY BREAKS<br />

Each edition features a<br />

profile on a person, team,<br />

partnership, squad or unit<br />

to showcase their unique<br />

contribution to the Emergency<br />

Services industry.<br />

Explore local surrounds, or<br />

new places that are only a<br />

short plane trip or drive away,<br />

so you can maximise every<br />

minute of those days when<br />

your name doesn’t appear<br />

next to a call sign on the roster<br />

Scan Me<br />

to download the <strong>AESM</strong> App<br />

www.ausemergencyservices.com.au


EDITOR’S NOTE<br />

What better way to spend a cold winter’s morning than rugged up<br />

with a warm drink and a good read! Thank goodness for the latest<br />

edition of the Australian Emergency Services Magazine!<br />

We would like to take the opportunity to thank all of our contributors<br />

that make <strong>AESM</strong> what it is. Dr Michael Eburn, Associate Professor<br />

Erin Cotter-Smith, the Bushfire and Natural Hazards CRC and<br />

Paramedic, Tammie Bullard. The regular submissions from these<br />

incredible experts in their field make every edition relevant,<br />

informative and offer a voice from different sectors within such a vast<br />

industry. Unfortunately Tammie’s column has come to an end as she<br />

moves on into a new leadership role within emergency response.<br />

Her column, ‘The Good, The Bad, The Ugly - Paramedic’, was an<br />

excellent resource for all current and student paramedics. Thank<br />

you Tammie for the passion and care you brought to <strong>AESM</strong> and we<br />

wish you every success in your new role.<br />

Never fear however, we have not lost our paramedic voice. In this<br />

edition we are excited to welcome Rasa Piggott to our contributing<br />

team. Rasa will be contributing her insights into the world of<br />

paramedicine with her new column “On the Frontline”. Rasa is a<br />

paramedic, registered nurse and lecturer in Paramedicine at the<br />

Australian Catholic University in Canberra. Her knowledge and<br />

experience as a paramedic and educator will make this new column<br />

a must read as she delves into the current issues that are facing this<br />

profession.<br />

And of course a big thank you to our readership and emergency<br />

service organisations that offer up the latest news and the stories of<br />

the incredible people that work in the emergency services industry.<br />

Our “In the Spotlight” column is always a difficult choice as there are<br />

so many amazing stories to choose from. In this edition we have<br />

featured DCO Alen ‘Slipper’ Slijepcevic who was recently recognised<br />

for his service with an Australian Fire Service Medal, announced<br />

as part of the Queen’s Birthday <strong>2021</strong> Honours List. His story of<br />

passion and dedication to the industry over the last 30 years makes<br />

for a great read. Congratulations Alen on the recognition for your<br />

outstanding achievements.<br />

Stay warm and safe,<br />

Bianca Peterson<br />

Editor in Chief<br />

www.ausemergencyservices.com.au<br />

DISCLAIMER<br />

The Australian Emergency Services Magazine<br />

is a community educational resource<br />

publication and does not promote itself<br />

as a charity or fund raising institution, nor<br />

solicit on behalf of charities and is no way<br />

financially supported by or associated with<br />

any government or similar institution.<br />

Distribution of the publication is Bi-Monthly<br />

and is circulated via a database of interested<br />

parties, including business, subscribers,<br />

advertisers, volunteer organisations,<br />

emergency service sectors, emergency<br />

and disaster management, government,<br />

universities, TAFE and council libraries. A<br />

print and digital magazine is distributed to a<br />

targeted database in each State & Territory.<br />

Every effort is made to ensure that material<br />

presented in the Australian Emergency<br />

Services Magazine was correct at the time of<br />

printing and is published in good faith, no<br />

responsibility or liability will be accepted by<br />

Boothbook Media.<br />

The views and opinions expressed are<br />

not necessarily those of Boothbook<br />

Media and its employees. The content of<br />

any advertising or promotional material<br />

contained within the Australian Emergency<br />

Services Magazine is not necessarily an<br />

endorsement by Boothbook Media.<br />

Published by Boothbook Media<br />

ABN:72 605 987 031<br />

BOOTHBOOK MEDIA<br />

DIGITAL MEDIA & MARKETING<br />

WANT TO CONTRIBUTE?<br />

We are always looking for new<br />

and relevant content that<br />

our readers will enjoy. If you<br />

would like to be featured in<br />

the magazine there are many<br />

options. You may have a story<br />

you would like to share, or<br />

perhaps be featured in our “In<br />

the Spotlight” regular column.<br />

Please submit all articles or<br />

expressions of interest to the<br />

Editor for consideration at:<br />

press@ausemergencyservices.<br />

com.au<br />

Articles should be no more than<br />

1000 words and be relevant<br />

to the content within the<br />

Australian Emergency Services<br />

Magazine.<br />

3<br />

www.ausemergencyservices.com.au


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RECENT EVENTS<br />

AN EXCEPTIONAL YEAR CELEBRATED AT SURF LIFE SAVING<br />

WA’S ANNUAL AWARDS<br />

Surf Life Saving Western Australia<br />

(SLSWA) capped off another<br />

successful year as they recognised<br />

the efforts of their members at<br />

the annual Awards of Excellence at<br />

Crown Perth on Saturday night.<br />

With more than 520 attendees<br />

representing WA’s 31 surf life saving<br />

clubs, corporate and government<br />

partners, and guests, SLSWA<br />

President Craig Smith-Gander<br />

paid tribute to the more than<br />

23,700 members who dedicate<br />

their weekends and holidays to the<br />

movement.<br />

“These people are the everyday<br />

heroes of our beaches, all of whom<br />

commit countless hours of service<br />

to uphold our mission of saving lives<br />

and building great communities,”<br />

said Mr Smith-Gander.<br />

“Tonight, is about celebrating the<br />

volunteers who are the lifeblood of<br />

this great movement.”<br />

Trigg Island Surf Life Saving Club<br />

(SLSC) had an outstanding evening,<br />

taking out seven of the top gongs,<br />

including the coveted Lavan Club of<br />

the Year title, along with a cheque for<br />

$10,000.<br />

Three of Trigg Island’s wins were<br />

thanks to star athlete Will Savage who<br />

was named Youth Athlete of the Year,<br />

Bernie Kelly Medallist and was one<br />

half of the duo named Surf Sports<br />

Team of the Year with fellow club<br />

mate Patrick Eley.<br />

In his last year as a youth-aged<br />

athlete, Will proved he is a force to<br />

be reckoned with. His 19 medals at<br />

the SunSmart WA Surf Life Saving<br />

Championships in March, including<br />

14 gold, secured him the Bernie<br />

Kelly Medal for top athlete of the<br />

Championships. His Youth Athlete<br />

of the Year title came courtesy of an<br />

outstanding season that saw him<br />

named WA Ironman Series Open<br />

Champion, SunSmart WA Surf League<br />

Open Champion, selected in the<br />

Western Suns state representative<br />

team, and an eighth-place finish in<br />

the inaugural Nutri-Grain Next Gen<br />

Ironman Series for under 19 athletes,<br />

held in Queensland in February.<br />

Fremantle SLSC took out two major<br />

awards, including Patrol Club of the<br />

Year for the second time in three<br />

years, while member Jay Morgan<br />

who stepped up to fill the Club<br />

Captain role at Fremantle, took out<br />

the prestigious Lifesaver of the Year<br />

award.<br />

Regionally, Albany SLSC was a<br />

standout with two awards. Member<br />

Byron Bird was recognised as the<br />

Support Operations <strong>Vol</strong>unteer<br />

of the Year as a key member of<br />

the local Wesfarmers Emergency<br />

Response Jet Ski Team, involved in<br />

a number of emergency response<br />

missions; and Jeff Medcalf, who was<br />

awarded Assessor of the Year for his<br />

impressive leadership of the club’s<br />

education team.<br />

The winners of the following awards<br />

will go on to represent WA at the<br />

Surf Life Saving Australia Awards of<br />

Excellence later this year: Community<br />

Program, Official, Coach, Athlete,<br />

Trainer, Assessor, Youth Lifesaver,<br />

Lifesaver, <strong>Vol</strong>unteer and Lavan Club<br />

of the Year.<br />

5<br />

www.ausemergencyservices.com.au


RECENT EVENTS<br />

EXPERTS GATHER<br />

TO DISCUSS<br />

DOMESTIC AND<br />

FAMILY VIOLENCE<br />

POLICING<br />

More than 130 of the Queensland<br />

Police Service’s (QPS) domestic and<br />

family violence specialists came<br />

together in Brisbane last week to<br />

discuss the latest research and<br />

response to one of the most complex<br />

issues experienced in our society.<br />

The three day Vulnerable Persons<br />

Policing Conference, the first of its<br />

kind under the QPS’ new Domestic,<br />

Family Violence and Vulnerable<br />

Persons (DFV&VP) Command, will<br />

feature domestic and family violence<br />

leaders from around Australia<br />

including DV Connect, Red Rose<br />

Foundation, Queensland University of<br />

Technology, University of Wollongong,<br />

New South Wales Police Force and<br />

Victoria Police.<br />

Assistant Commissioner Brian<br />

Codd said the conference was a<br />

chance for the officers to hear from<br />

academics, service providers, other<br />

police jurisdictions and their peers<br />

to discuss the complexities and best<br />

practice response to domestic and<br />

family violence.<br />

“Domestic and family violence is an<br />

incredibly complex issue and the<br />

role the QPS plays in responding<br />

to these incidents is examined with<br />

great interest both internally and<br />

externally,” Assistant Commissioner<br />

Codd said.<br />

“As we talk more openly about this<br />

issue, we are seeing the demand<br />

increase. Last year, the QPS<br />

responded to more than 107,000<br />

occurrences – that’s one every five<br />

minutes – and we are now estimating<br />

that around 40 per cent of a front<br />

line officer’s time is spent attending<br />

to jobs that encompass elements of<br />

domestic and family violence.<br />

“Events like this are so important,<br />

as they present an opportunity for<br />

us to come together and hear from<br />

leading academics and DFV experts<br />

to discuss the latest research and<br />

look at what we can do as a service<br />

to enhance our response and ensure<br />

that victims are at the forefront.”<br />

Assistant Commissioner Codd said<br />

the DFV&VP Command was focused<br />

on continually learning to identify<br />

ways that the QPS can best respond<br />

to and prevent DFV within the<br />

community.<br />

“We have connections with some<br />

incredible experts who are on the<br />

front line of this issue from a policing,<br />

academic and victim support point of<br />

view,” he said.<br />

“This is a very complicated and<br />

constantly evolving issue that affects<br />

so many in our community, so it’s<br />

very important for our officers to<br />

be able to hear directly about the<br />

latest research, initiatives and best<br />

practice when it comes to responding<br />

to incidents, supporting victims and<br />

holding perpetrators to account.<br />

“As a Service, we are absolutely<br />

committed to continuous learning<br />

in this space and this conference<br />

is just one of the ways that we are<br />

doing this. We are always proactively<br />

reviewing processes and procedures<br />

to ensure our response protects<br />

victims and holds perpetrators to<br />

account.<br />

“I am very proud of the work of our<br />

officers and to work alongside some<br />

incredible leaders in this space to<br />

prevent, disrupt, respond to and<br />

investigate domestic and family<br />

violence.”<br />

www.ausemergencyservices.com.au 6


RECENT EVENTS<br />

GARY COOK<br />

ACFO Peter Baker<br />

Stephen Walls<br />

Brian Petrie<br />

LESLEY READ<br />

CFA HEROES RECEIVE<br />

AFSM HONOURS<br />

PETER SOLLY<br />

Some of CFA’s most experienced and<br />

distinguished CFA members have been<br />

awarded the Australian Fire Services<br />

Medal (AFSM) in recognition of their<br />

outstanding service to the community<br />

when the <strong>2021</strong> Queen’s Birthday Honours<br />

List was announced.<br />

With more than 250 years of combined<br />

service between them, CFA’s seven<br />

recipients have contributed across<br />

bushfire management and community<br />

fire preparedness, incident management<br />

and operational command, training and<br />

development, and welfare and wellbeing.<br />

The recipients hold experience with CFA<br />

during some of the state’s most severe<br />

disasters including Black Saturday, Ash<br />

Wednesday and the 2019/20 bushfire<br />

season, as well as making contributions<br />

and positive change to their local<br />

community and the wider organisation.<br />

This year’s Queen’s Birthday Honours<br />

List include two of CFA’s highest-ranking<br />

firefighters, Deputy Chief Officers Alen<br />

Slijepcevic and Garry Cook, who have<br />

been commended for their contributions<br />

to bushfire management, incident<br />

management and firefighters’ welfare and<br />

wellbeing.<br />

The <strong>2021</strong> CFA Australian Fire Service<br />

Medal recipients also include:<br />

Peter Baker, Grovedale, for more than<br />

50 years of dedicated and exceptional<br />

services to CFA, initially as a volunteer<br />

and since 1983 as a staff member, where<br />

he has made a significant contribution<br />

to improved community safety and<br />

emergency management in Victoria.<br />

Brian Petrie, Gembrook, for his<br />

exceptional dedication and leadership<br />

throughout more than 50 years as a<br />

volunteer and as a career staff member,<br />

where he has distinguished himself as an<br />

outstanding leader, trainer and mentor.<br />

Lesley Read, Seymour, for her contribution<br />

not only as a volunteer with Hilldene<br />

Fire Brigade for 18 years, but for her<br />

dedication to the welfare of all CFA<br />

members through the Peer Program.<br />

Peter Solly, Rainbow, for more than 50<br />

years of sustained exceptional service to<br />

CFA and the communities of Wimmera<br />

most notably as Group Officer of the<br />

Rainbow Group.<br />

Stephen Walls, Campbells Creek, for his<br />

exceptional contributions to advancement<br />

of fire and emergency management for<br />

more than 40 years.<br />

CFA Chief Officer Jason Heffernan and CFA<br />

Chief Executive Officer Natalie MacDonald<br />

congratulated the deserving recipients<br />

on their meaningful contributions and<br />

outstanding achievements.<br />

“CFA is incredibly proud of its volunteer<br />

firefighter and operational staff, and it is<br />

amazing to see some of our members<br />

recognised with the highest fire service<br />

medallion in the country for their<br />

dedication to making Victoria stronger and<br />

safer,” Chief Officer Heffernan said.<br />

Ms MacDonald concurred: “We are<br />

fortunate as an organisation to have so<br />

many amazing people who devote a large<br />

part of their life to the protection of lives<br />

and property in their communities.”<br />

7<br />

www.ausemergencyservices.com.au


RECENT EVENTS<br />

CFA volunteer firefighter Bob Goninon<br />

has donated close to the equivalent of<br />

a 600-litre Ultra Light<br />

Tanker with blood and plasma via the<br />

Australian Red Cross Lifeblood over<br />

50-odd years.<br />

As Bob recently marked 700 donations,<br />

he urged all CFA members across the<br />

state – and their friends and family –<br />

to roll up their sleeves as part of the<br />

Emergency Services Blood Challenge<br />

which kicked off on 1 June.<br />

The Challenge, held annually by<br />

Australian Red Cross Lifeblood from 1<br />

June to 31 August, encourages friendly<br />

competition between emergency<br />

service workers to join their team and<br />

donate to win the challenge and, more<br />

importantly, save lives.<br />

With 1258 blood and plasma donations<br />

during the 2020 challenge, CFA<br />

members came second to Victoria<br />

Police by only 59 donations and are<br />

keen to take out top honours this year.<br />

One in every three Australians will<br />

need blood or blood products in<br />

their lifetime, however only one in 30<br />

Australians donate blood each year.<br />

For Bob, donating has been a decadeslong<br />

affair that started with a doctor<br />

recommending he start donating blood<br />

to stop his recurring nose bleeds.<br />

EMERGENCY SERVICES BLOOD<br />

CHALLENGE <strong>2021</strong><br />

CFA FIREY KICK-STARTS<br />

CHALLENGE WITH 700TH DONATION<br />

Since then, he’s donated at more<br />

than 20 different donor centres in<br />

every state and territory in Australia,<br />

including his 350th donation in<br />

Darwin, 500th donation in Southport,<br />

Queensland, and 625th in Lismore,<br />

NSW.<br />

He’s one of only seven Victorians who<br />

has donated 700 times since his first<br />

donation in 1970.<br />

“In the beginning I donated whole<br />

blood four times a year, but then I<br />

started donating plasma when they<br />

started doing that,” Bob said. “The<br />

centrifuge used to separate the<br />

blood components was bigger than a<br />

<strong>Vol</strong>kswagen and you sat in a chair for<br />

up to four hours. ”<br />

These days, the process itself takes<br />

only 45 minutes, although a 1.5-hour<br />

appointment is recommended.<br />

Bob makes the trip from Eildon to<br />

Ringwood every fortnight to donate<br />

and while it’s a substantial time<br />

commitment, it’s one that is now part<br />

of his life.<br />

“I guess it gets in your blood, pardon<br />

the pun,” he laughed, but adds there is<br />

a serious element to his commitment.<br />

“Anyone in an emergency services<br />

organisation has come across<br />

situations where trauma has occurred<br />

and understands that volunteers are<br />

needed – if you don’t donate, it’s not<br />

there,” he said. “One day, I might need<br />

some myself – or someone in my family<br />

will.”<br />

You can register to donate at lifeblood.<br />

com.au.<br />

www.ausemergencyservices.com.au 8


AUSTRALIAN EMERGENCY LAW with Dr Michael Eburn<br />

A DISCUSSION ON<br />

THE LAW THAT<br />

APPLIES TO OR<br />

AFFECTS AUSTRALIA’S<br />

EMERGENCY SERVICES<br />

AND EMERGENCY<br />

MANAGEMENT<br />

DELEGATING HEALTH<br />

CARE DECISION MAKING<br />

April 26th, <strong>2021</strong><br />

Today’s correspondent says:<br />

In some cultures, it is the “done thing” for relatives to make the decisions<br />

on behalf of family members. Obviously in our western self-autonomy<br />

driven society we encourage our patients to make decisions for themselves<br />

regarding their own healthcare. However, what is the legal perspective where<br />

a patient who is deemed to have capacity states that they wish for their<br />

family member to make the decision on their behalf?<br />

PHD<br />

Barrister<br />

Leading expert in Law<br />

relating to Emergency<br />

Management & Emergency<br />

Services<br />

Follow Michael Eburn<br />

Facebook- facebook.com/<br />

EburnM/<br />

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For his latest articles on<br />

Emergency Law go to:<br />

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https://anchor.fm/michael-eburn<br />

I’m going to assume we’re talking<br />

about situations where the patient<br />

is competent (in which case power<br />

under substitute decision making<br />

law – eg as guardian or ‘person<br />

responsible’ won’t apply) and I will<br />

assume there is no advance directive<br />

in place. If those things are in place<br />

or the patient is not competent then<br />

it’s a different scenario. I infer that<br />

the key to this question is where a<br />

competent person defers decision<br />

making to others.<br />

This is a difficult question and I<br />

confess I’ve grappled with what I<br />

think the answer is. Having argued<br />

in my head both for and against<br />

the right to delegate, my reaction<br />

is that the law in Australia requires<br />

a competent patient to make their<br />

own decision. A patient can of<br />

course seek advice from others<br />

and can act in accordance with that<br />

advice. So they may ask the relative<br />

‘what do you think’ and the answer<br />

can, without being undue influence,<br />

influence their decision.<br />

Equally they could say ‘I cannot<br />

decide, you decide’ but if I was<br />

a treating practitioner and the<br />

nominated delegate made a<br />

decision, I would want the patient to<br />

confirm that it is indeed their own<br />

decision. As has been noted elsewhere<br />

in this blog, medical decision must be<br />

preceded by the patient’s consent, not<br />

someone else’s consent.<br />

Where a patient purports to delegate<br />

to another there is an issue of ‘undue<br />

influence’. In In Re T [1992] EWCA Civ 18<br />

Staughton LJ said (at [57]):<br />

In order for an apparent consent or<br />

refusal of consent to be less than a<br />

true consent or refusal, there must be<br />

such a degree of external influence as<br />

to persuade the patient to depart from<br />

her own wishes, to an extent that the<br />

law regards it as undue. I can suggest<br />

no more precise test than that.<br />

The critical test is what is the person’s<br />

own wishes. There is a risk that a<br />

person delegates to another out of<br />

fear or if it is true that culturally it is the<br />

‘done thing’ but that does not mean<br />

that the decision is their ‘own’ wish<br />

which is the critical issue. The patient<br />

could endorse the delegate’s decision<br />

by confirming it or acting accordingly<br />

eg if they cooperate with treatment<br />

consented to by the delegate then


there would be an implied consent<br />

from the patient. But if there was any<br />

indication that they were unhappy with<br />

the decision made by the delegate<br />

then as a practitioner I would want to<br />

confirm what their own wishes were.<br />

People can delegate decision making<br />

to others eg by executing an enduring<br />

power of attorney or medical authority<br />

(called different things in different<br />

jurisdictions) but these generally need<br />

to be witnessed and the patient needs<br />

to be assessed by a doctor or lawyer on<br />

their competence and understanding.<br />

Allowing them to delegate at the scene<br />

does not carry those safeguards.<br />

Further those powers only apply when<br />

the person is not competent which<br />

is not the scenario under discussion.<br />

Equally provisions allowing a person<br />

responsible to make decisions apply<br />

when a patient is not competent and<br />

there are various steps that need to<br />

be flowed that are not applicable in<br />

paramedic practice (see for example<br />

Guardianship Act 1987 (NSW) s 40<br />

‘Consents given by persons responsible<br />

for patients’). Given the formality and<br />

limited application of those procedures<br />

I don’t see how merely saying ‘Let<br />

person y decide’ would constitute the<br />

patient’s effective consent.<br />

A person may want to delegate<br />

to another because the pressure<br />

of making a decision is too hard<br />

or because they cannot take into<br />

account the information that is being<br />

given, in which case the patient is not<br />

competent. A relative can give context<br />

to the patient’s circumstances and help<br />

a practitioner determine what is in the<br />

patient’s best interest but I don’t think<br />

they can actually make a decision for<br />

the patient – see Third party refusing<br />

treatment (March 23, 2016).<br />

Conclusion<br />

I don’t think a competent patient<br />

can delegate decision making to<br />

another person. They can seek advice<br />

from another person, they can even<br />

invite the other person to decide. If<br />

that person – the delegate – makes<br />

a decision then if I was a treating<br />

practitioner I would want to confirm<br />

that with the patient along with<br />

providing advice on what that means.<br />

If the decision is to accept treatment<br />

that the practitioner is offering there is<br />

little issue. If the decision is to refuse<br />

that treatment then as a practitioner I<br />

would want to ensure that the patient<br />

understood that it was their decision,<br />

that if they wanted to go along with the<br />

decision made by the ‘relative’ that they<br />

did so of their own free will and not<br />

out of a feeling of compulsion and that<br />

they understood the consequences. If<br />

they did they have not ‘delegated’ the<br />

decision even if their choice is to go<br />

along with the decision their nominated<br />

delegate made. But at the end of the<br />

day I think it has to be the patient’s<br />

decision.<br />

This article originally appeared on the<br />

blog Australian Emergency Law (https://<br />

emergencylaw.wordpress.com/) and is reproduced<br />

with the permission of the author.<br />

As a blog post it represents the author’s opinion<br />

based on the law at the time it was written.<br />

The blog, or this article, is not legal advice and<br />

cannot be relied upon to determine any person’s<br />

legal position. How the law applies to any<br />

specific situation or event depends on all the<br />

circumstances.<br />

If you need to determine legal rights and<br />

obligations with respect to any event that has<br />

happened, or some action that is proposed,<br />

you must consult a lawyer for advice based on<br />

the particular circumstances. Trade unions,<br />

professional indemnity insurers and community<br />

legal centres can all be a source for initial legal<br />

advice.<br />

www.ausemergencyservices.com.au 10


Proceed to your nearest (virtual) exit:<br />

gaming technology is teaching us how<br />

people respond to emergencies<br />

Virtual reality (VR) and augmented reality (AR)<br />

aren’t just for gaming anymore, they’re also<br />

proving to be useful tools for disaster safety<br />

research. In fact, they could save lives.<br />

Around the world, natural and human-made disasters<br />

such as earthquakes, bushfires and terrorist attacks<br />

threaten substantial economic loss and human life.<br />

My research review looked at 64 papers on the topic of<br />

using AR and VR-based experiments (mostly simulating<br />

emergency scenarios) to investigate human behaviour<br />

during disaster, provide disaster-related education and<br />

enhance the safety of built environments.<br />

If we can investigate how certain factors influence<br />

people’s decisions about the best course of action<br />

during disaster, we can use this insight to further<br />

construct an array of VR and AR experiments.<br />

Finding the optimal fire design<br />

Research has shown the potential of AR and VR in<br />

myriad disaster contexts. Both of these technologies<br />

involve digital visualisation. VR involves the<br />

visualisation of a complete digital scene, whereas AR<br />

allows digital objects to be superimposed over a reallife<br />

background.<br />

VR has already played a key role in designing<br />

safety evacuation systems for new buildings and<br />

infrastructure. For example, in past research my<br />

colleagues and I have used VR to identify which<br />

signage is the best to use in tunnels and buildings<br />

during emergency evacuations.<br />

In these studies we asked participants to rank<br />

different signs using a questionnaire based on the<br />

“theory of affordances”, which looks at what the<br />

physical environment or a specific object offers an<br />

individual. In other words, we explored how different<br />

signs can be sensed, understood and used by<br />

different people during emergencies.<br />

Before building expensive new infrastructure, we<br />

can simulate it in VR form and test how different


This figure helps explain the difference between VR, AR and the real world. Ruggiero Lovreglio, Author provided<br />

evacuation signage performs for participants. In the case<br />

of signage for tunnel exits, research showed:<br />

— green or white flashing lights performed better than<br />

blue lights<br />

—a flashing rate of one flash per second or four flashes<br />

per second is recommended over a slower rate of, say,<br />

one flash per four seconds.<br />

— LED light sources performed better than single and<br />

double-strobe lights.<br />

In another non-immersive VR study, we observed<br />

participants’ behaviours and identified which sign was the<br />

best to direct people away from a specific exit in case of<br />

an emergency (as that exit might lead towards a fire, for<br />

instance).<br />

The results showed red flashing lights helped evacuees<br />

identify the sign, and the sign itself was most effective with<br />

a green background marked with a red “X”.<br />

VR and AR are uniquely positioned to let experts study<br />

how humans behave during disasters — and to do so<br />

without physically harming anyone.<br />

From Pokemon Go to earthquake drills<br />

Research projects have tested how AR superimpositions<br />

can be used to guide people to safety during a tsunami<br />

warning or earthquake.<br />

In theory, the same approach could be used in other<br />

contexts, such as during a terror attack. AR applications<br />

could be built to teach people how<br />

to act in case of terror attacks by<br />

following the rule of escape, hide and<br />

tell, as advised by the government.<br />

A green background marked with a red ‘x’. Joakim Olander (2015), Author provided<br />

Such virtual applications have great<br />

potential to educate thousands of<br />

people quickly and inexpensively. Our<br />

latest VR study indicated this may<br />

make them preferable to traditional<br />

training.<br />

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In some of our experiments, several participants were<br />

immersed in simulated fire emergencies where they had<br />

to evacuate. We investigated the factors that influenced<br />

how participants navigated a space to reach an exit, and<br />

how they chose between several exits in different fire and<br />

social conditions.<br />

Studies on this front have highlighted humans are social<br />

animals. In line with “social influence theory”, they tend to<br />

follow other people during emergencies. This is a crucial<br />

consideration for authorities tasked with designing or<br />

implementing disaster evacuation protocols.<br />

Another common behaviour observed was that<br />

participants tended to use exits they were already familiar<br />

with.<br />

While these findings aren’t necessarily surprising, they<br />

help confirm existing theories about public evacuation<br />

behaviours. They also help reinforce observations made<br />

during real-life evacuation scenarios — where human lives<br />

can hang in the balance.<br />

The next challenge is to ensure that in the future,<br />

advanced AR and VR-based training applications do not<br />

traumatise or distress participants.<br />

A VR simulation of a metro station, used in one of our research studies.<br />

Ruggiero Lovreglio, Author provided<br />

The myth of overwhelming panic<br />

It’s worth noting that in the experiments there were no<br />

signs of “panic” among participants. Indeed, research has<br />

shown feeling panicked is very rare in fire scenarios.<br />

Rather, participants took several factors into account<br />

before choosing what they deemed was the best option.<br />

Generally, people in disaster situations try hard to choose<br />

the most reasonable option; whether it leads to danger is<br />

another matter.<br />

Our research can help enhance the safety design of<br />

buildings, transport terminals and general evacuation<br />

protocols. In the meantime, it’s reassuring to know people<br />

will more or less rely on their rationality in emergency<br />

situations.<br />

This article was first published on ‘The Conversation’<br />

A participant in the CAVE (Cave Automatic Virtual Environment) at Lund<br />

University, in a VR-based tunnel evacuation experiment. Ruggiero<br />

Lovreglio, Author provided<br />

Author:<br />

Ruggiero Lovreglio<br />

Senior Lecturer, Massey University<br />

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www.ausemergencyservices.com.au 14


Lets Talk Mental<br />

‘<br />

Health<br />

with Associate Professor<br />

Erin Cotter-Smith<br />

WHY DOES EVERYTHING FEEL<br />

WORSE AT 3:00 A.M.?<br />

15<br />

www.ausemergencyservices.com.au


It is 3:00 a.m. and I am wide awake.<br />

Perhaps the Diet Coke I consumed<br />

before bed is the culprit. The<br />

husband and two pugs snoring<br />

loudly beside me certainly are not<br />

helping.<br />

I close my eyes again, desperately<br />

searching for the relief of sleep.<br />

But the unwanted thoughts begin<br />

to scuttle around like gremlins,<br />

cascading irrationally like they<br />

so often do under the cover of<br />

darkness.<br />

I have a toothache. I think of my<br />

friend who is a dentist, I have not<br />

seen her in a long time. Maybe she<br />

does not like me anymore? Maybe<br />

none of my friends really like me? Am<br />

I likeable? Am I a good person? What<br />

have I done with my life that I can be<br />

proud of? Was that a twinge in my<br />

chest? Do I have chest pain? Am I<br />

having a heart attack?<br />

What happens next seldom varies.<br />

I keep flipping into new sleep<br />

positions, scrunching my pillow<br />

into different shapes, hoping one<br />

combination will be the magical<br />

solution.<br />

Eventually, I do manage to fall<br />

asleep— but not until I have stressed<br />

so much that I awake the following<br />

day looking like an extra from The<br />

Walking Dead.<br />

Why does anxiety feel worse at night?<br />

Despite how recognisable some<br />

of this may be for many of us, very<br />

little is known about why anxiety can<br />

feel so much worse at night. Some<br />

research has focused on whether<br />

anxiety causes sleep disturbances<br />

and vice versa, but we still do not<br />

really understand why anxiety tends<br />

to manifest so much more readily<br />

once the sun goes down.<br />

My friend Julie* is 45. She tells me<br />

that she can regularly get through<br />

the day without having any issues<br />

with her anxiety, but as soon as<br />

she goes to bed, all of her anxiety<br />

bubbles rise to the surface.<br />

“I will even have entire arguments<br />

with my partner in my head, I will end<br />

up in tears over entire conversations<br />

that have played out in some<br />

imagined future,” she shares. “Then<br />

I wake up the next day feeling<br />

drained and emotionally wrecked,<br />

all from something that hasn’t<br />

actually happened.”<br />

When we wake in the middle of<br />

the night with anxiety, one of the<br />

primary causes can be stress.<br />

Particularly now, the COVID-19<br />

pandemic can be causing elevated<br />

levels of stress and concern, with<br />

many of us dealing with instability<br />

and changes to routine.<br />

Interestingly, some research<br />

actually shows that our worries are<br />

almost primed to reach a fever pitch<br />

overnight, with activity in our brain’s<br />

frontal lobe—the area responsible<br />

for rational thinking—dialling down<br />

overnight.<br />

So, when we are feeling stressed,<br />

this can feel worse at night when<br />

our nice, calm rational thinking<br />

brain is down for the count, and<br />

the anxiety gremlins are up and<br />

partying. When these irrational<br />

thoughts begin to take hold, the<br />

body can begin to prime itself for a<br />

fight-or-flight response, which often<br />

causes an adrenaline rush, making<br />

it even more tricky to get back to<br />

sleep!<br />

How can we banish the 3:00 a.m.<br />

gremlins?<br />

Practicing mindfulness can help<br />

improve sleep quality and reduce<br />

symptoms of insomnia and anxiety.<br />

Mindfulness meditation appears to<br />

improve sleep quality. Exercise also<br />

promotes good sleep quality and<br />

how much sleep you get. Improving<br />

sleep hygiene habits, which includes<br />

going to bed and waking up at a<br />

consistent time daily, can also help<br />

boot those 3:00 a.m. gremlins to the<br />

curb.<br />

Journaling can also be a useful<br />

“worry control procedure”. At<br />

least two hours before bedtime,<br />

make time to sit down and write<br />

down your worries in a journal.<br />

This process allows us to get these<br />

thoughts out and work through<br />

them earlier in the day when the<br />

rational part of our brain is still<br />

cranking! A useful part of this<br />

journaling process is writing down<br />

concrete steps you will take to deal<br />

Associate Professor<br />

Erin Cotter-Smith<br />

PhD, MPH, MClinEpi<br />

Course Coordinator<br />

School of Medical and<br />

Health Sciences<br />

Edith Cowan University<br />

with any worries before you go to<br />

sleep.<br />

Still waking up and feeling stressed<br />

and anxious?<br />

You are not alone – those gremlins<br />

can be persistent.<br />

It is all about how you talk to<br />

yourself. If you are feeling anxious<br />

about the problems you have<br />

journaled about earlier in the day,<br />

remind yourself that you have<br />

already thought about this problem,<br />

it is safely tucked away in your<br />

worry journal with some concrete<br />

action items already planned.<br />

If it is a “new” worry, or an irrational<br />

gremlin that has crept in, the<br />

way we talk to ourselves is still<br />

important. Try to cut back on the<br />

negative inner chatter that tends to<br />

go on at 3:00 a.m. and instead, have<br />

some positive affirmations that<br />

you can throw back at the anxiety<br />

monster. Yes – I AM a pretty good<br />

person.<br />

And no, I was not having a heart<br />

attack. But I do still have a tooth<br />

ache.<br />

Which reminds me, I wonder if my<br />

friend still likes me?


BEGA VALLEY BUSHFIRE RECOVERY JAN 2020<br />

DISASTER RELIEF<br />

AUSTRALIA RETURNS<br />

TO ASSIST AUSTRALIAN<br />

COMMUNITIES STILL<br />

RECOVERING FROM<br />

THE BLACK SUMMER<br />

BUSHFIRES<br />

he 2019/20 Black Summer bushfires are known by<br />

Australians as the worst fire season in history. The<br />

Tdestructive effects of the fires have persisted many months<br />

after. Further disaster events and ongoing COVID restrictions<br />

have left communities broken and vulnerable. Veteran and<br />

emergency service specialist-led organisation Disaster Relief<br />

Australia (DRA) remains committed to providing hope and help to<br />

those on their worst day.<br />

On 29 May, DRA deployed a six-week bushfire recovery<br />

operation to the Bega Valley Shire. The region was decimated<br />

with fires scorching 58% of the Shire during the mega fire that<br />

blazed uncontrollably from New Year’s Eve 2019 for 65 days.<br />

The destruction included 4 lives lost, 465 homes destroyed,<br />

and countless damages sustained to buildings, properties and<br />

livelihood.<br />

BEGA VALLEY BUSHFIRE RECOVERY JUNE <strong>2021</strong><br />

The widespread emergence of COVID-19 occurred just days after<br />

the fires were contained. DRA was forced to withdraw critical<br />

bushfire recovery services from multiple locations around the<br />

country including Cobargo in the NSW Bega Valley Shire. The<br />

Shire has not been able to receive necessary assistance due to<br />

the pandemics ongoing restrictions.<br />

DRA’s volunteer disaster relief teams will bring vital bushfire<br />

recovery to Bega residents still suffering the destructive effects of<br />

the Black Summer bushfires. Real hands-on help will include tree<br />

felling, fence clearing/repairs and debris removal.<br />

Built to serve<br />

The national volunteer workforce is built to serve. DRA volunteer<br />

Davina Pye (veteran and firefighter) says “After deploying<br />

overseas, I was at a bit of a loss. I was surprised and happy at<br />

how quickly I felt at home within DRA. The feeling of being able<br />

to help someone on their worst day and make it just that little<br />

bit better is amazing and what keeps me coming back.” Veteran<br />

Guy Sadler continues “We get out there and make a difference.<br />

People get involved in a service lifestyle because they like to<br />

serve. DRA is a follow on from that mentality”.<br />

DAMAGE ASSESSMENT BUSHFIRE RECOVERY WA<br />

During the first six months of <strong>2021</strong>, DRA has stood up their<br />

seventh Disaster Relief Team in Perth in response to the<br />

Wooroloo/Gidgegannup bushfires, provided flood relief to the


AERIAL DAMAGE ASSESSMENT BUSHFIRE RECOVERY WA<br />

NSW mid-north coast and is now back in Bega Valley providing<br />

bushfire recovery to residents still at a loss after Black Summer.<br />

DRA CEO Geoff Evans says “Disasters are more frequent and<br />

more intense and for those affected deeply personal. We’re<br />

determined to bring help where it’s needed most despite the<br />

challenges of deploying our volunteer workforce nationally during<br />

COVID restrictions.”<br />

The effects of the fires continue to linger on many months after.<br />

Many residents are still living in rough conditions. Caravans are<br />

the norm. The Shire was the worst hit economically (both directly<br />

and indirectly) in the region. Ongoing assistance is required to<br />

restore livelihoods and bring much needed support and hope.<br />

DRA has received and managed requests for assistance from<br />

agencies including National Bushfire Recovery Agency, Service<br />

NSW, NSW Department of Primary Industries and Cobargo<br />

Bushfire Recovery Centre. Residents will be aided throughout<br />

the entire Bega Valley Shire with work to be undertaken in<br />

Bega, Eden and Kiah in the south of the Shire and then Yowrie,<br />

Cobargo, Quaama, in the north of the Shire.<br />

Need for Community Resilience<br />

DRA completely appreciates there is an ongoing need to build<br />

resilience in communities. Vulnerable Australian communities<br />

are increasingly battling fire and flood. Nearly half of Australia’s<br />

population live in regions with only low to moderate levels of<br />

disaster resilience. In partnership with the Minderoo Foundation,<br />

DRA plans to grow the numbers of volunteers able to adapt and<br />

plan during disaster offseason.<br />

CEO Geoff Evans states “We know that disasters will be more<br />

frequent and more intense. We need to lead the way in<br />

showing communities how to help themselves. Our veteran and<br />

emergency services led workforce will be instrumental in training<br />

hundreds of volunteers in disaster resilience.”<br />

DRA has also launched a national recruitment campaign to entice<br />

more members of the emergency services and first responder<br />

community to join their ranks.<br />

To join or find out more about Disaster Relief Australia visit: www.<br />

disasterreliefaus.org/volunteer-er/<br />

www.ausemergencyservices.com.au 18


Australia’s top science and<br />

statistical agencies welcome<br />

world-leading climate service<br />

Australia’s leading knowledge<br />

agencies have welcomed the<br />

Commonwealth Government’s<br />

$209 million announcement for<br />

a new Australian Climate Service<br />

that will support better and<br />

faster decision making to ensure<br />

communities, infrastructure, and<br />

businesses are safe, secure and<br />

resilient in the face of natural<br />

hazards.<br />

The new Service – which brings<br />

together world-leading expertise<br />

from the Bureau of Meteorology<br />

(the Bureau), Geoscience Australia,<br />

CSIRO, and the Australian Bureau<br />

of Statistics (ABS) – will support<br />

communities and business to<br />

better anticipate, manage and<br />

adapt to the risks that a changing<br />

climate will bring.<br />

The Australian Climate Service<br />

will initially focus on supporting<br />

Emergency Management Australia<br />

and the Government’s new<br />

National Recovery and Resilience<br />

Agency.<br />

The Bureau’s CEO and Director<br />

of Meteorology, Dr Andrew<br />

Johnson, said the announcement is<br />

significant for all Australians.<br />

“We know just how devastating<br />

natural hazard events have been<br />

for communities all around the<br />

country over recent years. From<br />

the Black Summer bushfires<br />

and large-scale smoke events to<br />

devastating tropical cyclones and<br />

floods.<br />

“We also know that with our<br />

changing climate, these events are<br />

likely to become more intense and<br />

impactful in future.


“The new Australian Climate Service<br />

will help Australians better prepare<br />

for natural disasters well before they<br />

occur, by not just looking days ahead<br />

but years and decades. It will also<br />

enhance the Australian Government’s<br />

response during times of extreme<br />

weather, letting the community know<br />

much earlier what is coming, what’s<br />

in its way, how it will be affected and<br />

the consequences of that for the<br />

businesses and households.”<br />

Geoscience Australia Chief Executive<br />

Officer Dr James Johnson said the<br />

partnership was an exciting first for<br />

the country.<br />

“This new capability will enable<br />

enhanced decision making for<br />

Emergency Management Australia<br />

and the new National Recovery and<br />

Resilience Agency.<br />

‘The Australian Climate Service will<br />

generate new information and insights<br />

that are required to understand future<br />

climate and natural hazard threats<br />

and ensure better decisions are being<br />

made on things like how to build and<br />

where.”<br />

“Through this ground-breaking<br />

partnership we will work with<br />

Emergency Management Australia<br />

and the new National Recovery and<br />

Resilience Agency to provide data<br />

and intelligence to support each<br />

phase of the emergency management<br />

continuum; Prevention, Preparedness,<br />

Response and Recovery.”<br />

CSIRO’s Chief Executive Dr<br />

Larry Marshall welcomed the<br />

announcement from Government<br />

and said the establishment of the<br />

partnership would bring big benefits<br />

to industry, as well as first line<br />

responders and local communities<br />

across Australia.<br />

“We have a deluge of data, but by<br />

turning it into insights, this will lead to<br />

tangible actions that benefit Australia.<br />

By quantifying the real risks for our<br />

people, industries, infrastructure, and<br />

supply chains, we can get ahead of<br />

what is coming next and be ready to<br />

meet it head on.<br />

“It will enable us to prepare better,<br />

to support communities across the<br />

country, and get back to business<br />

faster. Solutions from science will build<br />

the resilience of Australia’s economy<br />

to natural hazards in the future,” said<br />

Dr Marshall.<br />

Australian Statistician Dr David Gruen<br />

said the partnership will create new<br />

knowledge to support Australia’s<br />

response to natural hazards.<br />

“The Australian Climate Service will<br />

enable us to combine ABS data with<br />

critical weather, climate and hazard<br />

information in new ways. It will give<br />

our customers faster access to<br />

information on the characteristics<br />

of households and businesses<br />

across Australia to deliver a step<br />

change in emergency management<br />

preparedness, response and recovery<br />

activities. This is an exciting step for<br />

Australia.”<br />

The service, which will formally<br />

commence operating on 1 July <strong>2021</strong>,<br />

will inform emergency management<br />

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21<br />

www.ausemergencyservices.com.au


preparedness, response, recovery and<br />

reconstruction activities for bushfire,<br />

flood, heatwave, tropical cyclones,<br />

severe weather (such as thunder and<br />

hailstorms), large-scale smoke events,<br />

earthquake and tsunami.<br />

The Australian Climate Service<br />

partners<br />

The service is a partnership made up<br />

of experts from our top knowledgebased<br />

institutions. Each partner brings<br />

unique, world-class expertise and<br />

capability to the partnership.<br />

The Bureau of Meteorology is the<br />

coordinating partner, and brings<br />

weather and climate advice, a strong<br />

national presence, and secure,<br />

reliable, and trusted systems.<br />

Geoscience Australia brings national<br />

hazard and exposure information,<br />

and national geospatial and location<br />

services.<br />

The Australian Bureau of Statistics<br />

brings critical social and economic<br />

information to the partnership,<br />

enabling a complete picture of the<br />

vulnerability of geographical locations<br />

to help prevent or prepare for natural<br />

hazards.<br />

CSIRO, as Australia’s national science<br />

agency, brings its world leading<br />

science and innovation with a<br />

focus on climate observations and<br />

modelling, resilience, adaptation and<br />

transformation science and practice.<br />

To find out more about the service<br />

that Australian Climate Service<br />

will provide for the benefit of all<br />

Australians, visit acs.gov.au<br />

Original article first published on the<br />

Bureau of Meteorology<br />

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www.ausemergencyservices.com.au 22


Indigenous communities<br />

leading the way with new<br />

natural hazards training<br />

Existing natural hazards training is inadequate for remote<br />

Indigenous communities. New collaborative research<br />

has worked with Indigenous communities to develop<br />

training units that support and reinforce land management<br />

capabilities across northern Australia.<br />

Bethany Patch<br />

Bushfire and Natural Hazards CRC<br />

The management of natural hazards in<br />

northern Australian communities – spanning<br />

across northern Queensland, Northern<br />

Territory and northern Western Australia<br />

– is distinct from management required in<br />

southern Australian communities. Nearly<br />

360,000 people, predominantly Indigenous<br />

Australians, live in communities in northern<br />

Australia that vary in remoteness from<br />

‘outer regional’ to ‘very remote’. Bushfire<br />

damage alone affects an average of<br />

430,000km 2 of this land each year, while<br />

floods, cyclones and storms are frequent<br />

and widespread, disrupting communities<br />

that are regularly inaccessible by road and<br />

often more than 150 kilometres from the<br />

nearest hospital.<br />

In addition to the specific geographical<br />

context, there are social and cultural<br />

contexts to consider that may differ<br />

from those in southern or less remote<br />

communities. For example, Indigenous<br />

communities see fire management and<br />

the subsequent response from the natural<br />

environment as intertwined, spiritually and<br />

physically, where bushfire is often seen<br />

as the result of immoral fire management<br />

techniques earlier in the season. Here,<br />

tailored and culturally sensitive natural<br />

hazard management – that recognises<br />

different needs and worldviews – is crucial<br />

to keeping communities safe.<br />

Keeping an Indigenous perspective in<br />

focus<br />

In recent years, Indigenous land, fire<br />

and emergency managers in remote<br />

northern communities expressed concern<br />

that existing management training was<br />

inadequate and did not provide culturally<br />

appropriate strategies to keep communities<br />

safe. In particular, people involved in hazard<br />

management felt that training had not<br />

provided acceptable levels of knowledge<br />

that an individual or group could effectively<br />

use to then manage bushfire and other<br />

hazards at the landscape scale that is more<br />

often required in the north.<br />

Through the Bushfire and Natural Hazards<br />

CRC, this collaborative research has<br />

helped to directly address these concerns<br />

by providing practical support and<br />

reinforcement of capabilities (emerging and<br />

needed) in remote Indigenous communities<br />

across the north.<br />

Led by Stephen Sutton at Charles Darwin<br />

University, the project prioritised the<br />

inclusion of Indigenous communities,


Landscape value mapping for hazard assessment being<br />

conducted in Arnhem Land, Northern Territory.<br />

Credit: Stephen Sutton, Charles Darwin University


leaders, ranger groups and<br />

researchers, as well as focusing on<br />

the social context of the delivery of<br />

disaster management services for<br />

remote communities. Importantly,<br />

this work considered how the power<br />

imbalances experienced in Indigenous<br />

communities are constraining the<br />

development of resilience and trust<br />

between agencies and community.<br />

“Most public servants would be familiar<br />

with a certain ‘Groundhog Day’ feeling,<br />

when you are challenged to solve<br />

a long-standing problem within an<br />

annual budget cycle, so you can’t really<br />

ever get to the core of the problem<br />

because you’re just applying bandaids<br />

or worse, you’re getting it wrong,”<br />

Stephen said.<br />

“To avoid this, with respect to<br />

training for Indigenous people, our<br />

research focused on asking them<br />

for their perspectives, their needs<br />

and, ultimately, their world view on<br />

managing fire and disasters in their<br />

communities. It cost a bit more up<br />

front, but the result is long-term<br />

sustainable change on the ground.<br />

We’ve learned a new way to collaborate<br />

and tackle problems along the way.”<br />

Through several inclusive workshops<br />

held in the Northern Territory, including<br />

with Indigenous communities at Blyth<br />

River, Malyangarnak, Buluhkarduru<br />

and Ramingining, Stephen and his<br />

team developed a new program of<br />

training units, each subject to detailed<br />

culturally appropriate evaluations, that<br />

successfully aligns with the aspirations<br />

and cultural preconceptions of many<br />

remote communities.<br />

The research was all conducted ‘on<br />

Country’, with family, utilising traditional<br />

knowledge and acknowledging<br />

Traditional Owners’ rights and<br />

responsibilities, while ensuring a focus<br />

on Indigenous peoples’ connections<br />

to the land. The materials create<br />

a narrative of fire and emergency<br />

management in Australia that<br />

incorporates the oldest paradigm in<br />

the world – the land management<br />

skills and knowledge of Indigenous<br />

Australians.<br />

“That’s the real difference from any<br />

other project that I have seen,” said<br />

one Elder in Malanganark in East<br />

Arnhem Land.<br />

“This one is different, we wanna start<br />

targeting each clan group, train them<br />

so they can be strong leaders for<br />

own family and clan, they can make<br />

their own emergency plan for their<br />

community.”<br />

A collaborative natural hazard<br />

management training program<br />

The newly developed program of ten<br />

training units is designed for delivery at<br />

the Vocational Education and Training<br />

(VET) Certificate II level, allowing for<br />

rapid delivery at a single field school<br />

over five to ten days.<br />

Each of the ten units – some new,<br />

some building on existing training such<br />

as ranger programs – interweaves<br />

a set of philosophical and practical<br />

understandings of landscape<br />

management from an Indigenous<br />

perspective. The styles are a blend<br />

of traditions, including the non-<br />

Indigenous pedagogy of VET, and the<br />

Bininj and Yolngu knowledge systems.<br />

Bininj is the local language term for<br />

Aboriginal people in western Arnhem<br />

Land in the Northern Territory, while<br />

Yolngu is the name of the Aboriginal<br />

people who live in north eastern<br />

Arnhem Land.


Above: Nearly 360,000 people, predominantly<br />

Indigenous Australians, live in communities in<br />

northern Australia that vary in remoteness from<br />

‘outer regional’ to ‘very remote’. Nourlangie Rock<br />

(Burrungkuy) from Nawurlandja Lookout, Kakadu<br />

National Park, NT.<br />

Below: Attendees at the pilot for the new<br />

training program in Malyangarnak, Arnhem<br />

Land, Northern Territory. Credit: Stephen Sutton,<br />

Charles Darwin University<br />

The training program includes the<br />

following units:<br />

1. Non-Indigenous and Indigenous<br />

bushfire and natural hazards<br />

management principles:<br />

acknowledging the unique<br />

Indigenous-led natural hazards<br />

management regime in the<br />

north, placing that system<br />

in the wider context of<br />

Australia’s and the international<br />

community’s approach.<br />

2. Applying Indigenous fire<br />

management processes in<br />

north Australian contexts<br />

(local variant): exploring the<br />

local traditions and culture<br />

associated with land, fire and<br />

natural hazard management,<br />

which will obviously vary from<br />

place to place.<br />

3. Community engagement<br />

and cultural protocols (local<br />

variant): connecting existing<br />

protocols for natural hazards<br />

management with traditional<br />

Indigenous cultural norms.<br />

4. Fire management and the<br />

law: giving an overview of the<br />

nature of Australian law and<br />

its authority, and exploring<br />

the relevant and appropriate<br />

legislation that applies to the<br />

community within which the<br />

training is being delivered.<br />

5. Digital mapping tools used in<br />

bushfire and natural hazards<br />

management: introducing<br />

spatial information technology<br />

through a series of discussions<br />

and practical exercises using<br />

current handheld devices and<br />

computing software.<br />

6. Apply Standard Operating<br />

Procedures (SOP): a preliminary<br />

exploration of the concept<br />

of SOPs and why they exist,<br />

with links made to conceptual<br />

SOPs that exist within the local<br />

cultural setting.<br />

7. Participate in debrief (local<br />

variant): including a session on<br />

the concept of feedback within<br />

the Australian natural hazards<br />

management system and why it<br />

is important.<br />

8. Advanced situational awareness<br />

and dynamic risk assessment<br />

(local variant): providing<br />

practical examples of dynamic<br />

risk assessment and drawing<br />

out extant examples within the<br />

local context.<br />

9. Remote tactical leadership:<br />

building bridges between the<br />

non-Indigenous and Indigenous<br />

leadership protocols, providing<br />

participants with trajectories for<br />

developing their own leadership<br />

styles within the contexts of<br />

their local communities and<br />

bushfire and natural hazards<br />

realities.<br />

10. Develop operational work<br />

plans: exposing the reality<br />

of conducting a program of<br />

natural hazard preparation and<br />

mitigation within the context<br />

of local culture, legislation and<br />

strategic planning.


The program was rolled out and used<br />

by experienced members of each<br />

community, as well as throughout each<br />

clan to support knowledge sharing and<br />

intergenerational transfer: the essential<br />

passing on of traditional knowledge<br />

from one generation to the next.<br />

Research workshops and pilot training<br />

courses have further expanded the<br />

use of the program, with evaluations<br />

showing an immediate impact in<br />

smaller remote communities, where<br />

locals have requested further training.<br />

The program has also been shared<br />

between communities in central and<br />

western Arnhem Land in the Northern<br />

Territory, and with many other natural<br />

hazard and emergency management<br />

organisations around the country.<br />

Ken Baulch, the Director of Policy and<br />

Planning at Bushfires NT, explains how<br />

important this project has been for the<br />

development of remote community<br />

resilience to bushfires and natural<br />

hazards.<br />

“By engaging directly with communities,<br />

including Traditional Owners and<br />

custodians and their extended families,<br />

this project has driven a cross-cultural<br />

understanding of effective leadership<br />

and decision-making for responding to<br />

a natural hazard,” he said.<br />

“This has been done by explicitly<br />

valuing local, existing knowledge<br />

and capacity and then seeking to<br />

enable people to add new knowledge,<br />

approaches and understandings to<br />

that existing scaffold.”<br />

There is also significant potential for<br />

this program to have an ongoing<br />

impact beyond north Australia. This<br />

research highlighted the need to<br />

change the way fire is managed at a<br />

landscape level across the country, not<br />

A leadership workshop taking place in Arnhem Land, Northern Territory. Credit: Stephen<br />

Sutton, Charles Darwin University<br />

just in northern Australia. These units –<br />

and the inclusive, flexible and familybased<br />

nature with which they were<br />

created – has the potential to assist in<br />

developing new understandings and<br />

capabilities in communities in fireprone<br />

Australia more generally.<br />

The CRC acknowledges all the<br />

Indigenous elders, past and present,<br />

who have supported this work. The<br />

form and purpose of the project has<br />

only been realised as a consequence of<br />

this support.<br />

If you would like access to the training<br />

program materials, please contact the<br />

CRC at office@bnhcrc.com.au.<br />

Learn more about the training units<br />

and the research behind them by<br />

reading Hazard Note 96: Developing a<br />

culturally appropriate natural hazards<br />

training program for Indigenous<br />

communities at www.bnhcrc.com.au/<br />

hazardnotes/96, or visiting the project<br />

research page at www.bnhcrc.com.au/<br />

research/hazardtraining.<br />

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ON THE FRONTLINE<br />

Lecturer in Paramedicine<br />

Registered Paramedic<br />

Registered Nurse<br />

with RasaPiggott<br />

An Insight into the World of Paramedicine with Registered<br />

Paramedic and Lecturer in Paramedicine, Rasa Piggott<br />

Challenging hierarchical divide: a<br />

paramedic reality.<br />

In the late 20th century, the<br />

aviation industry recognised a<br />

positive correlation between<br />

aircraft accidents and co-pilots<br />

failing to challenge captain-made<br />

decisions. Realising that steepauthority<br />

gradients in teams<br />

engendered human error and<br />

compromised safety, the aviation<br />

industry implemented Crew Resource<br />

Management (CRM) training.<br />

CRM addresses human factors that<br />

contribute to team dysfunction and<br />

thus, risk (i.e., situational awareness,<br />

decision making, teamwork,<br />

leadership, coping with stress and<br />

fatigue management education).<br />

Understanding that training<br />

alone would not change industryentrenched<br />

authoritarian culture,<br />

aviation also implemented procedural<br />

disciplinary measures when captains<br />

failed to listen or act upon the safetyconcern<br />

of a team member.<br />

Such changes have allowed aviation<br />

to forge a mature culture in which<br />

transparent reporting and learning<br />

from error is a retributive-free norm.<br />

Unlike aviation, paramedicine remains<br />

married to unsafe authoritarian<br />

gradients. Numerous factors affect a<br />

person’s position within the hierarchy<br />

of a team. In paramedicine, these<br />

include (but are not limited to) sex,<br />

gender identity, personality, age,<br />

cultural background, job title and an<br />

individual’s unregulated control of<br />

another’s career prospects.<br />

The authority gradients that these<br />

realities breed deter paramedics<br />

from raising patient-safety concerns.<br />

Additional lack of substantial CRM<br />

training, non-standardised or nontransparent<br />

reporting systems, risk of<br />

post-reporting retribution and ‘blame<br />

culture’ further preclude humanfactor<br />

mitigation.<br />

I was reminded of our industry’s<br />

lingering obsession with hierarchical<br />

divide when delivering human-factor<br />

education to a class of qualified<br />

paramedics. The lesson’s purpose was<br />

to discuss the relationship between<br />

patient safety and flattened authority<br />

gradients/team inclusivity. The take<br />

home message: medical error can be<br />

avoided if all team members feel safe<br />

to voice perspective and concern.<br />

I illustrated this concept by using the<br />

example of resuscitation cessation<br />

being a team-decision. I was not<br />

prepared for the backlash I received<br />

from a leading paramedic class<br />

member: ‘NO. If I am at a job and I<br />

want to cease resuscitation, it will be<br />

my call to make as the senior person.’<br />

In that moment, I was transported<br />

to a case from my past. Newly<br />

qualified; first on scene at a traumatic<br />

cardiac arrest. Simultaneous arrival<br />

of multi-disciplinary personnel was<br />

29<br />

www.ausemergencyservices.com.au


followed by quick planning. Absence<br />

of patient injuries incompatible-withlife<br />

propelled my advocacy for patient<br />

extrication and clinical reversal<br />

of potentially reversible arrest<br />

causes. Extrication was undertaken;<br />

resuscitation commenced. A senior<br />

paramedic crew arrived; one member<br />

requested resuscitation cessation. My<br />

concern regarding this decision was<br />

dismissed. Senior personnel promptly<br />

departed. I was left to debrief with all<br />

on scene: police, fire personnel and<br />

the twenty-odd civilian bystanders<br />

who required psychological care<br />

and active link-ins with health<br />

professionals in lieu of what they’d<br />

witnessed.<br />

HOW TO IMPLEMENT GRADED ASSERTIVENESS<br />

My place as the ‘junior’ paramedic<br />

was to do as I was told. Presenting<br />

an alternate opinion (even if that<br />

opinion was patient advocacy driven<br />

by evidence base and currency of<br />

practice) was out-of-line because<br />

historically, one cannot appear to<br />

oppose senior instruction. Post<br />

case, it was recommended that I<br />

avoid submitting risk-management<br />

paperwork.<br />

Over-dominating clinicians, also<br />

known as ‘toxic captains’, yield<br />

dysfunctional teams. ‘Toxic captains’<br />

tend to not invite or hear team<br />

opinion, a reality that propagates<br />

human error and generates poor<br />

patient outcome.<br />

A safe healthcare entity ensures<br />

strongly voiced senior colleagues<br />

do not silence junior employees,<br />

and they champion mechanisms for<br />

blame-free reporting. All paramedics<br />

can and should speak up if they have<br />

any patient-care concerns, without<br />

fear of retribution.<br />

The human condition renders us<br />

fallible. Health care professionals<br />

regularly make mistakes. We will never<br />

be perfect. We can, however, limit<br />

human-error induced patient harm<br />

by creating a safety-fuelled culture<br />

reflective of aviation.<br />

www.ausemergencyservices.com.au 30


HOW WATSON THE WELLNESS DOG<br />

IS HELPING PARAMEDIC STUDENTS<br />

PRESS PAWS ON THEIR STRESS<br />

Dr. Lisa Holmes and Associate Professor Erin Smith<br />

A<br />

group of paramedic students are<br />

gathered outside a lecture theatre at<br />

Edith Cowan University in Western<br />

Australia. All have smartphones or computer<br />

screens at the ready: checking, scrolling,<br />

clicking, and watching. They are standing<br />

together; yet they are disconnected.<br />

Then something changes.<br />

Watson the wellness dog approaches the<br />

group, and suddenly, the entire dynamic<br />

shifts. The students engage, both with Watson<br />

and each other. The computers get put to the<br />

side. The smartphones are still in use – but<br />

now it is to take selfies.<br />

“Watson helps make connections and<br />

provide safe spaces for students to talk in,”<br />

says Watson’s human, Dr. Lisa Holmes from<br />

Edith Cowan University. “It’s been incredibly<br />

rewarding to see the impact that he has had<br />

on the wellbeing of our students.”<br />

What are therapy dogs?<br />

It’s no secret that dogs like Watson can be an<br />

important influence on health and wellbeing,<br />

with research highlighting how therapy dogs<br />

can reduce stress and provide a sense of<br />

connection in difficult situations.<br />

“It’s important to remember that therapy<br />

dogs like Watson aren’t service dogs,” says<br />

Lisa. “A service dog is an assistance dog that<br />

has been specifically trained to focus its<br />

attention on its owner to provide individual<br />

support. Whereas Watson’s role is to<br />

react and respond to everyone under my<br />

guidance.”<br />

Therapy dogs are pets that improve health<br />

by providing emotional support in a variety<br />

of settings, including retirement or nursing<br />

homes, schools, hospice homes, and<br />

hospitals. They are trained to be gentle,<br />

patient, calm, and friendly and to accept<br />

31<br />

www.ausemergencyservices.com.au


IMAGE CREDIT<br />

@watsononyourmind<br />

Instagram


strangers hugging them or petting<br />

them.<br />

Therapy dogs are just one type of<br />

therapy animal. Other pets that can<br />

be used for emotional support are<br />

cats, rabbits, birds, horses—even<br />

llamas and alpacas!<br />

Therapy dogs like Watson are<br />

increasingly being used throughout<br />

educational settings as part of<br />

something called animal-assisted<br />

therapy.<br />

Image: Supplied, Dr. Lisa Holmes<br />

Therapy dogs in universities<br />

Given the impact therapy dogs can<br />

have on student wellbeing, schools<br />

and universities are increasingly<br />

adopting therapy dog programs<br />

as a way of providing social and<br />

emotional support for students.<br />

Now, the therapeutic value<br />

of our relationship with our<br />

pets, particularly dogs, is being<br />

increasingly recognised.<br />

Results from one research study of<br />

<strong>24</strong>6 university students identified<br />

that less stress and anxiety and<br />

more happiness was likely to be<br />

reported immediately after students<br />

had spent time during a drop-in<br />

session with a dog present, when<br />

compared to a control group of<br />

students who didn’t spend any time<br />

with a therapy dog.<br />

In another study of 300<br />

undergraduate students conducted<br />

by Dr. Patricia Pendry, from<br />

Washington State University, the<br />

introduction of weekly “soothing”<br />

sessions with dogs was shown to<br />

lessen the negative impact of stress.<br />

“Students most at risk, such as those<br />

with mental health issues, showed<br />

the most benefit,” said Dr. Pendry.<br />

Pressing PAWS on stress for<br />

Australian paramedic students<br />

We know that our interactions wi<br />

th dogs trigger similar neural<br />

pathways to the parent-baby bond,<br />

even reducing loneliness and<br />

depression. Now, new research<br />

from Edith Cowan University is<br />

reporting dramatic effects.<br />

Paramedic student emotional<br />

wellbeing was found to be<br />

significantly higher during weeks<br />

where Watson the wellness dog<br />

attended lectures. Students<br />

reported that Watson not only<br />

improved their personal wellbeing,<br />

but also enhanced overall student<br />

connectivity as a group and helped<br />

provide a sense of belonging within<br />

the university community.<br />

Having Watson in attendance on<br />

campus and in lectures was a<br />

calming presence. He was reported<br />

by students to be a “welcome<br />

distraction” and a means for helping<br />

students connect and engage with<br />

each other – both key protective<br />

factors for student wellbeing and<br />

mental health.<br />

Watson’s presence acted as an<br />

‘ice-breaker’ creating increased<br />

opportunities for communication<br />

between students and lecturers,<br />

which in turn improved a sense of<br />

belonging within the course and the<br />

wider university community.


Image: Supplied, Dr. Lisa Holmes<br />

Having Watson on campus also<br />

helped alleviate stress and anxiety<br />

for students throughout the<br />

semester, with his designation<br />

as the “paramedic wellness dog”<br />

fostering a sense of connection<br />

throughout the entire student<br />

cohort.<br />

An added bonus<br />

The wellbeing benefits of having<br />

Watson on campus didn’t stop<br />

with the students. Lisa and fellow<br />

paramedic staff also enjoyed having<br />

the whiskered-wellness wonder<br />

around!<br />

“I began noticing how I would have a<br />

much better day when Watson was<br />

with me. I could see the impact he<br />

was having on the students. Being<br />

able to see their reactions, to see<br />

the difference he was making was<br />

heart warming. So, as well as being<br />

good for the student’s wellbeing, it<br />

turns out, Watson was good for my<br />

own mental health and wellbeing<br />

too,” said Lisa.<br />

What next?<br />

As educators, it is our duty to<br />

continue exploring evidence-based<br />

approaches and interventions<br />

for enhancing and protecting the<br />

mental health of our students.<br />

It is heartening that ECU have been<br />

willing to introduce Watson the<br />

wellness dog as an innovative new<br />

approach to supporting student<br />

wellbeing.<br />

It is clear however that student<br />

mental health and wellbeing is<br />

a complex and nuanced issue.<br />

Image: Supplied, Dr. Lisa Holmes<br />

Whilst the use of therapy dogs like<br />

Watson is one potential option for<br />

supporting wellbeing – we need<br />

to continue exploring and trialling<br />

other possible approaches to help<br />

prepare paramedic students for<br />

a career where the mental health<br />

burden is significant.<br />

www.ausemergencyservices.com.au 34


The ‘right to disconnect’<br />

is a good start but we<br />

need to stop pushing<br />

our frontline workers<br />

to the brink<br />

Author:<br />

Alison Coughlan<br />

Alison Coughlan is a former healthcare<br />

CEO and author of The Health Hazard:<br />

Take control, restore wellbeing and<br />

optimise impact. For the past 26 years,<br />

Alison has studied and worked in<br />

research and public health. She has<br />

worked with more than 70 organisations<br />

in a range of roles including researcher,<br />

policy maker, advocate, leader,<br />

consultant and Board Director.<br />

www.alisoncoughlan.com


In emergency services and in<br />

the health and social sectors,<br />

frontline workers have an<br />

inherent vulnerability to burnout<br />

through sustained exposure to<br />

stressful and distressing situations<br />

through their work. Illness and<br />

suffering, trauma, distress in those<br />

who are unwell and in their loved<br />

ones, a sense of helplessness and<br />

hopelessness when unable to relieve<br />

suffering, and death. Add into the<br />

equation long working hours, oncall<br />

roles, exposure to emotionally<br />

charged situations and violence and<br />

it is not hard to see why the statistics<br />

show that burnout is a significant<br />

issue. These risks were significant<br />

before the COVID-19 pandemic<br />

disrupted our personal and work<br />

lives in fundamental and devastating<br />

ways that we are still actively<br />

navigating our way through.<br />

Burnout is a direct consequence of<br />

chronic workplace stress that has<br />

not been successfully managed.<br />

Unhealthy social and cultural norms<br />

can work against meaningful efforts<br />

to prevent or reduce stress. Demand<br />

for services, and unmet health<br />

and social needs, are growing. The<br />

many, often competing, demands on<br />

our time and energy, coupled with<br />

relentless resource constraints, are<br />

simply and devastatingly wearing us<br />

down.<br />

The ‘right to disconnect’ has recently<br />

been incorporated into the Victoria<br />

Police Enterprise Bargaining<br />

Agreement meaning that leave<br />

and rest days must be respected<br />

and contact avoided outside work<br />

hours unless in an emergency or<br />

for the purpose of a welfare check.<br />

Embedding the ‘right to disconnect’<br />

is a great start and an important part<br />

of changing unhealthy norms. Nonurgent<br />

non-time-critical distractions<br />

outside working hours can influence<br />

our capacity to remain present with<br />

our loved ones, to rest and engage<br />

in the pastimes that bring us joy and<br />

restore our energy and wellbeing.<br />

Without that vital restoration, we will<br />

not be able to bring our best selves<br />

to our work, our resilience will be<br />

lowered and the flow-on effects to<br />

our personal lives and our wellbeing<br />

will compound.<br />

How can we address unmet needs,<br />

reduce disadvantage and inequality<br />

and achieve meaningful change if<br />

running on empty is our modus<br />

operandi? Continued striving,<br />

innovation and transformation is the<br />

only way for us to make meaningful<br />

progress. We need to turn up in<br />

wholehearted service, so that we can<br />

do our very best each and every day<br />

that we are engaged in our work.<br />

We need to learn, grow and evolve,<br />

and we need to sustain our efforts<br />

over time. We dearly need to have<br />

energy in our reserves to take on this<br />

important work. Burnout cannot be<br />

accepted as inevitable.<br />

Setting clear boundaries between<br />

work and non-work hours and<br />

respecting the ‘right to disconnect’<br />

should be considered across sectors<br />

where work roles bring an inherent<br />

risk of burnout. And we shouldn’t<br />

stop there. We need reform at<br />

every level of our society, system,<br />

workplaces and teams so that<br />

burnout is proactively addressed well<br />

before it impacts on our teams, our<br />

workplace cultures and our lives.<br />

Each individual needs to take control,<br />

set and maintain boundaries and<br />

actively work to build and replenish<br />

their energy and wellbeing reserves<br />

as a matter of routine. This is the<br />

only way to ensure they have the fuel<br />

to go the distance, tend to all of the<br />

dimensions of their life that matter<br />

and avoid the inevitable crash that<br />

will occur without due attention to<br />

their wellbeing.<br />

Leaders need to be visible authentic<br />

role models who set healthy<br />

boundaries themselves, engage in<br />

self care and challenge and support<br />

their teams to reject burnout as<br />

inevitable and the norm. This is<br />

essential for us to continue to turn<br />

up in service, maintain resilience<br />

in the face of many challenges,<br />

influence meaningful change and<br />

optimise social impact.


SPECIAL OPERATION<br />

IRONSIDE


An Australian Federal Police-led operation<br />

has charged more than one hundred<br />

organised crime members after developing<br />

a world-leading capability to see encrypted<br />

communications used exclusively by<br />

organised crime.<br />

AUSTRALIAN FEDERAL POLICE<br />

The encrypted communications – which<br />

allegedly included plots to kill, mass<br />

drug trafficking and gun distribution -<br />

were decrypted from a platform covertly run<br />

by the FBI.<br />

More than 4,000 members from the AFP and<br />

state and territory police have been involved<br />

in the execution of hundreds of warrants<br />

since 7 June, <strong>2021</strong>, under Operation Ironside,<br />

which covertly began three years ago.<br />

Operation Ironside has led to the arrest<br />

of 2<strong>24</strong> offenders on 526 charges in every<br />

mainland Australian state.<br />

3.7 tonnes of drugs, 104 number of<br />

weapons, $44,934,457 million in cash, and<br />

assets expected to run into the millions of<br />

dollars, have been seized under Operation<br />

Ironside since 2018.<br />

The AFP also acted on 20 threats to kill,<br />

potentially saving the lives of a significant<br />

number of innocent bystanders, with<br />

intelligence referred to state police agencies<br />

which took immediate action.<br />

More arrests are expected domestically<br />

and offshore under a coordinated global<br />

response connected to Operation Ironside.<br />

The AFP is also likely to seek extradition<br />

requests of a number of persons of interest<br />

living overseas. It comes as there have been<br />

tonnes of drugs and hundreds of arrests<br />

overseas.<br />

The AFP will allege offenders linked to<br />

Australian-based Italian mafia, outlaw<br />

motorcycle gangs, Asian crime syndicate and<br />

Albanian organised crime are among those<br />

charged under Operation Ironside.<br />

Operation Ironside began almost three years<br />

ago and is the Australian component of a<br />

long-term, international, covert investigation.<br />

The FBI and AFP targeted the dedicated<br />

encrypted communications platform, which<br />

was used exclusively by organised crime.<br />

After working in close partnership on<br />

Operation Safe Cracking to take down the<br />

encrypted platform provider Phantom<br />

Secure, the AFP and FBI worked together to<br />

fill the vacuum.<br />

The FBI had access to a new app, named<br />

AN0M, and began running it without the<br />

knowledge of the criminal underworld.<br />

The AFP provided the highly skilled-technical<br />

staff, and capability to decrypt and read<br />

encrypted communications in real time,<br />

giving law enforcement an edge it had never<br />

had before.


AFP Commissioner Reece Kershaw<br />

thanked the FBI for its cooperation,<br />

along with the 18 countries that<br />

worked with the AFP to maintain the<br />

integrity of the platform.<br />

As part of the global operation<br />

more than 9000 officers from law<br />

enforcement have deployed to the<br />

international efforts. Commissioner<br />

Kershaw acknowledged the significant<br />

resources provided by Australia’s<br />

state and territory police during the<br />

days of resolution.<br />

“Today, Australia is a much safer<br />

country because of the extraordinary<br />

outcome under Operation Ironside,’’<br />

Commissioner Kershaw said.<br />

“It highlights how devastatinglyeffective<br />

the AFP is when it works<br />

with local and global partners, and<br />

takes its fight against transnational<br />

organised crime offshore.<br />

“This world-first operation will give the<br />

AFP, state and territory police years<br />

of intelligence and evidence.<br />

“There is also the potential for a<br />

number of cold cases to be solved<br />

because of Operation Ironside.<br />

“However, tomorrow, and in the<br />

future, law enforcement will come up<br />

against serious challenges.<br />

“AN0M was an influential encrypted<br />

communications app but there are<br />

even bigger encrypted platforms that<br />

are being used by transnational and<br />

serious organised criminals targeting<br />

Australia.<br />

“They are almost certainly using those<br />

encrypted platforms to flood Australia<br />

with drugs, guns and undermine our<br />

economy by laundering billions of<br />

dollars of illicit profit.<br />

“Organised crime syndicates target<br />

Australia, because sadly, the drug<br />

market is so lucrative. Australians<br />

are among the world’s biggest drug<br />

takers.<br />

“One of the causes behind domestic<br />

violence, sexual assault, neglect of<br />

children and unspeakable tragedy, is<br />

illicit drugs.<br />

“Our first responders, our teachers<br />

and every Australian should be<br />

able to go to work and live in our<br />

communities without being harmed<br />

by an individual under the influence<br />

of dangerous drugs.<br />

The app AN0M was installed on<br />

mobile phones that were stripped<br />

of other capability. The mobile<br />

phones, which were bought on the<br />

black market, could not make calls<br />

or send emails. It could only send<br />

messages to another device that had<br />

the organised crime app. Criminals<br />

needed to know a criminal to get a<br />

device.<br />

The devices organically circulated and<br />

grew in popularity among criminals,<br />

who were confident of the legitimacy<br />

of the app because high-profile<br />

organised crime figures vouched for<br />

its integrity.<br />

“These criminal influencers put the<br />

AFP in the back pocket of hundreds<br />

of alleged offenders.<br />

“Essentially, they have handcuffed<br />

each other by endorsing and trusting<br />

AN0M and openly communicating on<br />

it – not knowing we were watching<br />

the entire time,” Commissioner<br />

Kershaw said.<br />

FBI International Operations Division<br />

Legal Attaché for Canberra Anthony<br />

Russo said criminals around the<br />

world had long used encrypted<br />

criminal communications platforms<br />

to avoid law enforcement detection.<br />

“The FBI, with our international<br />

partners, will continue to adapt to<br />

criminal behaviour and develop novel<br />

approaches to bring these criminals<br />

to justice,” said the FBI’s Anthony<br />

Russo.<br />

“We appreciate our long standing<br />

partnership with the Australian<br />

Federal Police in the fight against<br />

transnational organised crime.”<br />

Rob Mitchell MP<br />

Federal Member for McEwen<br />

He’s here for us.<br />

<br />

<br />

<br />

<br />

<br />

<br />

39<br />

www.ausemergencyservices.com.au


IN THE SPOTLIGHT<br />

In each edition of the Australian Emergency Services<br />

Magazine we feature a profile on a person, team,<br />

partnership, squad or unit to showcase their unique<br />

contribution to the emergency services industry. If you<br />

would like to be featured or know someone who deserves<br />

some recognition get in touch with our team.<br />

DEPUTY CHIEF<br />

OFFICER ALEN<br />

“Slipper”<br />

SLIJEPCEVIC<br />

It was an interest in trees, not fires that set CFA Deputy<br />

Chief Officer Alen Slijepcevic on a path that led him<br />

around the world where he is today found leading the<br />

bushfire management portfolio of one of the world’s<br />

largest volunteer fire services.<br />

Along the way, his work has had an enormous impact<br />

on the way bushfire risk and incidents are managed<br />

in Victoria – one of the most bushfire prone regions in<br />

the world – and improved the safety and resilience of<br />

communities and the environment.<br />

Story by<br />

Liselotte Geary<br />

CFA Media<br />

Those achievements are rewarded with an Australian<br />

Fire Service Medal, announced as part of the Queen’s<br />

Birthday <strong>2021</strong> Honours List.<br />

“I feel very honoured for being nominated and receiving this<br />

award. I would like to thank my colleagues and friends from<br />

the global fire community that have shared their knowledge<br />

and experience with me so I could continuously learn and<br />

improve my knowledge and skills. And none of that could<br />

have happened if I didn’t have a supportive family that allow<br />

me to do what I love and who has made a lot of sacrifices<br />

along the way,” DCO Slijepcevic said.<br />

The journey started when he enrolled for a Master of Science<br />

- Forestry at the University of Zagreb in Croatia.<br />

“I wanted to spend my working life being outdoors and<br />

forestry was giving me that option,” DCO Slijepcevic says.<br />

While his best friend abandoned the course after the first<br />

year and become a professional musician, DCO Slijepcevic<br />

had found his passion.<br />

However, when the former Republic of Yugoslavia was<br />

plunged into war in the early 1990s, he and his wife decided<br />

to migrate to seek a better future for their then three-yearold<br />

son.<br />

“We applied and received a permanent residency in<br />

New Zealand and made a move. My first job was a Fire<br />

Management Officer with Forestry Corporation.”<br />

While in New Zealand, Alen was also working with NZ Forest<br />

Research Institute, where he met and worked with Liam<br />

Fogarty, who is now Deputy Chief Officer with Forest Fire<br />

Management Victoria.<br />

Fogarty saw something special in the young Croat with the<br />

strong accent.<br />

“He had a forestry science degree but didn’t have the<br />

experience of fire behaviour, especially from an Australian<br />

and New Zealand perspective, but he did an advanced fire<br />

behaviour course and came out top of the class,” he says.<br />

“Seeing someone who was so incredibly interested in taking<br />

on new challenges and who was inquisitive and intelligent –<br />

that impressed me no end.”<br />

www.ausemergencyservices.com.au 40


The uncertain future of the New Zealand forest industry<br />

future prompted Alen to accept a permanent position with<br />

Forestry Tasmania and the family moved again.<br />

“For seven years, I worked for an organisation full of very<br />

capable people and had opportunity to be deployed to US –<br />

on the first ever deployment of A/NZ fire managers – and to<br />

NSW, gaining different perspectives on fire management and<br />

increasing my knowledge and experience,” Alen says of his<br />

time with Forestry Tasmania.<br />

The opportunity to work with fire managers across Australia<br />

and globally led to another offer to come to Victoria’s<br />

then-Department of Sustainability and Environment where<br />

Alen rose through the ranks from Coordinator of Statewide<br />

Hazard Management and Prescribed Burning to Assistant<br />

Chief Officer (Capability).<br />

His knowledge, experience and leadership qualities<br />

accumulated to date would be tested when the state was<br />

devastated by the 2009 Victorian bushfires, including Black<br />

Saturday.<br />

In the days following 7 February 2009, then-ACO Slijepcevic<br />

with two other ACOs coordinated suppression activities<br />

to ensure that DSE’s response addressed the immediate<br />

needs of communities and the natural environment as<br />

well as undertook work to ensure that Melbourne’s water<br />

catchments were not significantly impacted by bushfires.<br />

“Alen’s passion and drive is<br />

not only around the science<br />

itself but for making sure that<br />

it gets into the hands of the<br />

people doing the job and benefit<br />

community safety”<br />

“At that time, these two agencies were working much closer<br />

than in the past and I wanted to further bring us together,”<br />

he says.<br />

Under his leadership – at both DSE and CFA – a number<br />

of resources and technologies were developed and<br />

implemented, including the automating Phoenix Rapid Fire<br />

bushfire prediction tool, the resource management and<br />

tracking systems used in the state today, the online grassland<br />

curing application and the award-winning multi-agency<br />

system eMap. He was also instrumental in developing a first<br />

nationally consistent training for Fire Behaviour Analysts<br />

(FBAN’s) and a creation of a predictive services function within<br />

the State Control Centre (SCC).<br />

“For seven years, I worked for an organisation full of very capable people and had<br />

opportunity to be deployed to the US – on the first ever deployment of A/NZ fire managers<br />

Alen Slijepcevic (first from the right in the first row) pictured in Tasmania in the 1990s during the Forest Fire Management Group (FFMG) field trip, which brought together fire<br />

managers from land management agencies.<br />

In the coming months – and years – DCO Slijepcevic oversaw<br />

critical pieces of work that included input to the Department’s<br />

response to the Victorian Bushfires Royal Commission (VBRC),<br />

preparing the state for the 2009-10 fire season, coordinating<br />

immediate changes recommended by the VBRC.<br />

“There were some very tough years while I was at DSE, with<br />

several hard fire season including Black Saturday and the<br />

subsequent Victorian Bushfire Royal Commission, but I was<br />

fortunate to work alongside some extremely capable people<br />

and to lead a fantastic team of dedicated individuals at a<br />

world-leading bushfire management organisation,” DCO<br />

Slijepcevic says.<br />

Well and truly established in Victoria, Alen’s next career move<br />

was to join CFA, taking up the role as Deputy Chief Officer –<br />

Capability & Infrastructure in 2012.<br />

He is very proud of the work he led in developing the multiagency<br />

IMT training packages, accreditation frameworks for<br />

level 2 and 3 roles, and Australia’s first staff ride case studies.<br />

CFA’s Manager Incident Management Systems, Luke<br />

Heagerty, writes in his nomination of DCO Slijepcevic for the<br />

Australian Fire Services Medial that “the systems, frameworks<br />

and approaches developed across agencies by Alen and his<br />

team are incredible legacies of a challenging time for the<br />

emergency management sector”.<br />

“The improvements to prediction of fire behaviour, the<br />

monitoring of grassland fuel conditions, the tracking of<br />

resources and our people as they respond to fires and<br />

emergencies and how all these support our incident<br />

management leaders contribute to achieving a safer Victoria,”<br />

he adds.<br />

41<br />

www.ausemergencyservices.com.au


promotes CFA’s research into climate change and its effect on<br />

Australia’s fire seasons.<br />

CFA Manager Research and Development, Dr Sarah Harris<br />

congratulated DCO Slijepcevic on receiving the Australian Fire<br />

Service Medial.<br />

“Alen has been a strong advocate for research for decades,<br />

advocating the critical role science and innovation plays in<br />

ensuring emergency management is continually improving<br />

and basing decisions on evidence,” she said.<br />

“He is highly respected internationally for his expertise,<br />

experience and contribution to fire science and his<br />

leadership in emergency management. Alen has been an<br />

amazing mentor to me and many others in the fire science<br />

community thanks to his passion and commitment to<br />

research,” she said.<br />

Undertaking research into aircraft drops in New Zealand.<br />

DCO Slijepcevic also prides himself on promoting diversity<br />

in his field; as president and chairman of the International<br />

Association of Wildland Fire Achievements he not only<br />

facilitated valuable exchanges of information and knowledge<br />

between international members of the wildfire community,<br />

he also coordinated a creation of a Fairness and Inclusion<br />

Policy and managed to increase female participation on the<br />

Board to over 40 per cent.<br />

“I am fortunate that I have always been extremely supported<br />

by my managers and colleagues and have benefitted from<br />

people sharing their experience – that’s why I want to give<br />

back to others coming into fire management,” he said.<br />

DCO Slijepcevic’s commitment to creating cultural, age and<br />

gender diversity has seen him create successful teams,<br />

whose members speak highly of him as a leader.<br />

Liam Fogarty agrees one of DCO Slijepcevic’s strengths is the<br />

“passion he brings to the table”.<br />

“Alen’s passion and drive is not only around the science itself<br />

but for making sure that it gets into the hands of the people<br />

doing the job and benefit community safety,” he says.<br />

In addition to his contribution to research and development<br />

in bushfire management in Australia and New Zealand, he<br />

actively represents CFA and participates in several joint and<br />

interagency working groups, has taken on senior leadership<br />

and governance roles within the Australasian Fire and<br />

Emergency Service Authorities Council, the Bushfire and<br />

Natural Hazards Cooperative Research Centre and with<br />

the International Association of Wildland Fire, all of which<br />

demonstrate his significant and prolonged contribution to<br />

the fire service and the interest of community safety.<br />

With thanks to Alen Slijepcevic and CFA for story and images.<br />

“Alen’s commitment to getting all stakeholders to work more<br />

effectively together has facilitated a more strategic and<br />

integrated approach to fire management planning. He is a<br />

leader who facilitates these difficult but important discussions<br />

in an empathetic and inclusive way,” writes Luke Heagerty.<br />

“His leadership has facilitated improved integration and<br />

collaboration between agencies for Strategic and Tactical<br />

Operational Planning and the delivery of bushfire mitigation<br />

programs and services. There is now a cross sector vision and<br />

approach to bushfire risk mitigation, to predictive services<br />

and to the management of fires that do occur.”<br />

The results speak for themselves; under DCO Slijepcevic’s<br />

stewardship, both with the previous DSE and with CFA,<br />

Victoria has benefitted from improved bushfire management<br />

and better interagency coordination.<br />

As a result of the fire agencies (DELWP, Parks Victoria and<br />

CFA) now working closer together when implementing<br />

planned burning across land tenures, there has been a<br />

marked increase in CFA brigade participation and the sharing<br />

of resources, vehicles and other equipment.<br />

While DCO Slijepcevic himself is no stranger to the practical<br />

skill of using a drip torch in the field alongside volunteer<br />

firefighters, he also still has one foot firmly in academia.<br />

Subscribing to the motto “we need to burn to learn”, he<br />

has led his team’s research into fire behaviour, and also<br />

Alen Slijepcevic with a torch during an experimental burn<br />

www.ausemergencyservices.com.au 42


TRAVEL<br />

EMERGENCY<br />

Breaks<br />

Words: Brooke Turnbull<br />

Although it might be cold, (especially for<br />

those of us who prefer to dwell in the<br />

northern regions for the winter) we’re<br />

taking you down south. This time exploring<br />

the artistic and creative capital city that is<br />

Adelaide.<br />

Recently ranked <strong>2021</strong>’s third most liveable<br />

city in the world by the Global Liveability<br />

Index, Adelaide is Australia’s most boutique<br />

capital, with a range of activities, beautiful<br />

places to stay as well as top restaurants<br />

and bars.<br />

Join us as we visit this cold, but stunning,<br />

city in the height of winter.<br />

GPO Clock Tower Adelaide City


Location:<br />

Adelaide is the capital of South<br />

Australia and is located on the<br />

south east of the state, closer to<br />

its Victorian neighbours than its<br />

Western Australian ones. It has both<br />

domestic and international airports<br />

and all major Australian airports, plus<br />

many regional ones, fly directly into<br />

Adelaide.<br />

Given that Adelaide has a brilliant<br />

public transport system and<br />

everything you could want at your<br />

fingertips, including great day trips,<br />

there’s no need to hire a car unless<br />

absolutely necessary, or, if you want<br />

to explore the regions surrounding<br />

the city at your own pace.<br />

This episode of Emergency Breaks<br />

will take you on a purely city tour, but<br />

if you have the time and inclination,<br />

we highly recommend checking out<br />

the South Australia website for some<br />

great ideas of places surrounding<br />

Adelaide to explore.<br />

Places to Stay:<br />

Given the scope of the city, there<br />

are some truly unique and beautiful<br />

places to stay while visiting Adelaide.<br />

Once again, we’ve narrowed it down<br />

to three recommendations, but<br />

there are so many options that it’s<br />

always worth your while to do some<br />

thorough research into your own<br />

style of accommodation.<br />

Given the location of Adelaide,<br />

it’s also worth noting that there<br />

are different options of suitable<br />

accommodation depending on the<br />

time of year that you visit. As we’re<br />

heading down during the coldest<br />

months of the year we’re staying<br />

away from a sun soaked beach<br />

adventure, but the uniqueness of<br />

Adelaide is that it has those options<br />

if you’re wanting them. So if you’re<br />

heading down for a summer getaway,<br />

have a look at some of the options<br />

within Brighton and Glenelg for<br />

stunning views and warm, beautiful<br />

pools. We’re sticking to the CBD, so<br />

check out our options below.<br />

The Adelaide Oval - home to the Adelaide Crows and Port Adelaide<br />

close to a variety of restaurants, bars<br />

and shopping precincts. With easy<br />

access to and from the airport (only<br />

taking about 10 minutes) it’s also a<br />

great place to stay if you’re only in the<br />

city for a few days and want to see as<br />

much as possible.<br />

Set in a heritage listed, renovated<br />

building the Mayfair has both the<br />

charm of a time gone by but with the<br />

modern conveniences that we have<br />

come to expect of a higher price<br />

point. With an in-room mini bar, room<br />

service and the boutique bar and<br />

restaurant on-site, it’s hard not to<br />

even want to leave the hotel. Starting<br />

at $279 per night in low season, the<br />

Mayfair Hotel is perfect for a sneaky<br />

getaway with girlfriends or your<br />

special someone.<br />

The Soho Hotel, Ascend Hotel<br />

Collection, is next on the list for our<br />

mid-range pick. Featuring a stunning<br />

semi-enclosed and heated swimming<br />

pool, as well as a rooftop deck where<br />

you can enjoy a delicious cocktail<br />

while overlooking the beautiful<br />

Adelaide cityscape, the Soho is a<br />

boutique and modern hotel with<br />

everything guests could want.<br />

The Art Galley of South Australia, with approximately 47,000 different displays<br />

Number one on this list is in the<br />

higher category of price range,<br />

however it’s perfect for a couples<br />

getaway, especially in winter. The<br />

Mayfair Hotel in King William Street<br />

is right in the heart of the CBD and


Located in the trendy East End of Adelaide city, its within<br />

walking distance to the Art Gallery of South Australia<br />

and the Adelaide Botanic Gardens, perfect for a winter<br />

stroll before booking in at the hotel’s spa that offers<br />

divine in-room treatments. Starting at $159 per night in<br />

low season, this hotel is the perfect mid-range hotel that<br />

doesn’t skimp on style and comfort.<br />

With some of the best venues that the city has to offer - Peel<br />

Street is a must visit<br />

Finally, with rooms starting at $99 per night in low<br />

season, the Grosvenor Hotel Adelaide is our budget<br />

price point this month. Located directly opposite the<br />

Adelaide Convention Centre and The Parliament of<br />

South Australia, the historic 1918 Grosvenor Hotel is<br />

excellently located to explore the city of Adelaide on the<br />

perfect budget. Rooms are clean and tidy and include<br />

standard tea and coffee making facilities as well as free<br />

WiFi in-room and property wide. Offering breakfast<br />

in the onsite hotel restaurant, this hotel is perfect for<br />

guests who want to get out and about to explore, while<br />

also wanting a cosy and comfortable bed at the end of a<br />

long day of experiencing all that Adelaide has to offer.<br />

Things to Do:<br />

There is a wealth of things to do in Adelaide. While you<br />

can immediately go to the obvious and think of day trips<br />

to the wineries and wine regions, the city of Adelaide is<br />

where we’re exploring this month and there is just as<br />

much to see and do inside of the city as out of it.<br />

You can’t visit Adelaide and not wander around<br />

appreciating the gloriousness that is its food and wine.<br />

The local produce that the region is home to is fresh,<br />

delicious and presented a multitude of ways in the<br />

various restaurants and bars within the city. To fully<br />

delve into the gastronomic delights that Adelaide has to<br />

offer, the best place to go is Peel Street.<br />

Located between Currie and Hindley Streets in<br />

Adelaide’s West End, Peel Street offers up some of the<br />

best venues that the city has to offer. From eateries, to<br />

bars, to high end restaurants. You can spend the entire<br />

time you’re in Adelaide eating in Peel Street and still<br />

leave feeling as if there was more to be had. Though we<br />

can guarantee you’ll leave feeling full and satisfied from<br />

the food.<br />

Mayfair Hotel in King William Street is right in the heart of the CBD<br />

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For a truly unique and beautiful ocean experience,<br />

a day cruise to swim with the dolphins is one of<br />

the best. Temptation Sailing is the premier charter<br />

cruise company in Adelaide offering a wide range<br />

of experiences for all guests. Although a swim with<br />

the dolphins is more of a summer activity, you can<br />

experience it year-round with Temptation. For swim<br />

charters it starts at $120 per adult and to just watch<br />

the dolphins is just $68 per adult. This activity really is<br />

one not to be missed. Launching from Glenelg, you also<br />

experience the full view of the Adelaide skyline from the<br />

coast, which is just stunning.<br />

If you’re looking for the ultimate in touristy activities<br />

while you’re in Adelaide, to truly experience all that<br />

the city has to offer, then the following is just for you.<br />

The Art Galley of South Australia, with approximately<br />

47,000 different displays, is rich with culture and works<br />

presented in a myriad of surprising and enjoyable ways.<br />

Take in an AFL game at the Adelaide Oval. If you’re not a<br />

local, or don’t follow AFL it doesn’t matter, pick a team,<br />

wear the colours and enjoy the excitement of the crowd.<br />

The Soho is a boutique and modern hotel with everything guests could want.<br />

From $9 per person you can visit the historical jewel<br />

that is the Adelaide Gaol. For over 147 years this unique<br />

piece of architecture housed some of Australia’s most<br />

notorious and dangerous criminals. It also happens to<br />

be one of South Australia’s oldest buildings. If you love a<br />

side of terror with your history, book a guided ghost tour<br />

and enjoy the creepiest elements of an already creepy<br />

establishment.<br />

Finally, a trip to MOD at the University of South Australia<br />

is a particularly enjoyable way to spend an afternoon.<br />

With dynamic and changing exhibitions, MOD showcases<br />

the best of science and technology and teaches guests<br />

how research shapes our understanding of the world<br />

of today and tomorrow. An interactive and free public<br />

display, MOD is one of Adelaide’s best experiences.<br />

While borders are opening and closing like revolving<br />

doors right now, we hope that you’re still finding<br />

inspiration to travel where you can. Let’s get back out<br />

there and see all the best that Australia has to offer, and<br />

Adelaide really is one of the best.<br />

The historic 1918 Grosvenor Hotel is excellently located to explore the city of<br />

Adelaide<br />

Located in Central Queensland<br />

33-35 Dawson Hwy, Biloela<br />

info@cdautos.com<br />

(07) 4992 4193<br />

Automotive & Mechanical Solutions<br />

Providing expert automotive and mechanical servicing and maintenance,<br />

with cost-effective solutions delivered in the fastest possible time frame.<br />

From mining equipment to medium vehicles and mechanical equipment.<br />

We look after it all.<br />

ONE STOP<br />

MAINTENANCE<br />

AND SUPPLY SHOP<br />

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www.ausemergencyservices.com.au 46


Get<br />

storm<br />

ready.<br />

Storms can strike at any time, that’s why it’s important<br />

to always be prepared.<br />

Prepare your home<br />

Stay safe while driving<br />

Trim trees and branches close to your house<br />

Secure loose items in your backyard<br />

Clear gutters, downpipes and drains<br />

Get your roof checked for damage or corrosion<br />

Make sure all shades, sails and awnings are<br />

properly fitted<br />

Get your insurance up-to-date<br />

Always follow flood warning signs<br />

Never drive through flood water<br />

Shelter vehicles under cover, not under trees<br />

Avoid driving when a storm is coming<br />

Get your insurance up-to-date<br />

Helpful hints:<br />

You can ask the council or energy<br />

company to check trees on your street<br />

that may pose a threat to your property or<br />

powerlines.<br />

Even if you’ve cleared your gutters<br />

recently, they can soon fill up with leaves<br />

and other debris, especially after a<br />

downpour. On average you should check<br />

they’re clear every couple of weeks.<br />

If you don’t already know your neighbours,<br />

go and introduce yourself. They might<br />

need a hand getting storm ready. Plus,<br />

when bad weather strikes it’s important to<br />

be able to tell the SES who lives nearby.<br />

Make sure everyone in your household<br />

knows what to do in severe weather.<br />

For tips on developing a house<br />

emergency plan use the SES guide at<br />

www.stormwise.com.au<br />

If you do need help during a severe storm, call the Queensland State Emergency Service on 132 500<br />

Principal Partner<br />

G018213 11/16


Ready. Set.<br />

Give!<br />

Emergency Services<br />

Blood Challenge <strong>2021</strong><br />

1 June - 31 August<br />

Give life. Give blood.<br />

blood challenge


A MENTAL HEALTH ISSUE<br />

DOESN’T MEAN YOU’RE SOFT.<br />

IT MEANS YOU’RE HUMAN.<br />

Put your hand up for help.<br />

The sooner you do, the sooner you get better.<br />

PO LICE ASS O CIAT<br />

IO N<br />

O F<br />

S O U TH<br />

I A<br />

AUST RA L

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