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Competence Continued from page 48 possible: “From a Certass Trade Association perspective,” he says, “we’re obviously going to be paying as much attention as we can to the direction of travel, to make sure that local installers can see any changes coming. “We’ll slowly implement change, so by the time anything new comes in, [Certass installers] don’t actually need to do much, because they’re already doing it without realising. That’s the job of trade associations. Not just to say: ‘This is coming, good luck’. It’s actually saying to members: ‘Don’t worry about it… we’re working on it…’ and slowly feeding any changes over time.” While it’s clear that Certass Trade Association members will be well-prepared for any future changes, a shake-up of competence-related matters will pose an issue for those in the wider market that may be operating less diligently, according to Jon. For those that want to “cut corners”, he hopes that future developments will “make it harder for them”, eventually making rule-bending behaviour, or worse, “a thing of the past”. “If to be deemed competent, you have to be annually assessed,” he says, “and you’re not, because you’ve just been living off an old qualification – suddenly you’ve got to prove yourself a bit more.” Rapid-fit wrongs Referring to those businesses with “a very high return-to-site ratio”, who “do jobs as quickly as they can, move on to the next one and go back and fix it when the consumer complains”, the message from Jon is clear: “It is your job to get it right first time; not to get it right eventually”, and for this reason, “businesses that are designed with rapid fit teams, and a very decent repair team that goes around afterwards and fixes all the problems, won’t be in the right territory. “Also, if a company that operates that way suddenly goes out of business, they leave a lot of work that is not good enough. So, we have to make sure that structurally, such activities [are not] so prosperous.” “It is your job to get it right first time; not to get it right eventually” Summing up on the matter, Jon says: “I think it depends what type of business you are. If you’re there to install as quickly as possible, no matter what the consequences, I think you will hit a wall at some point. “Fundamentally, the message to construction is: We have to be doing a lot better... We have to be making sure that the people on-site know what they’re doing; know about the environment in which they’re working; about the risks of fire and structure and having an appreciation for other trades…” Calling for a more collaborative approach to the construction process, Jon says: “[We] need to get construction working together. We need to get that pride back into the industry.” And it’s this lack of pride that is currently ‘failing’ the fenestration sector particularly, according to Jon. “We don’t make the job of being a glazier, or a glazing installer something that people are proud to say they do,” he says. “And I think that’s where we have a problem. We’ve got a history of some poor work being done and [in some cases] it’s still being done, and we’ve got to stop this happening, because one company can actually ruin it for everyone else. And the certification bodies and those that do accreditation or inspections need to make sure that we [clamp] down on that.” Making it easier for installers to do things ‘right’, as opposed to focussing time and effort on the rogues, is a high priority for Jon. “A lot [of installers] just want to do it right first time and they want to learn, but you have to make sure you help them.” Suggesting that too much energy has been spent worrying about those companies determined to flout the rules in the past, Jon says: “We’re not interested in helping [those companies who want to bend the rules]. “If you don’t want to play the game, then we just want to make life a bit more awkward for you… and make it harder for you to trade.” According to Jon, it’s this unscrupulous minority that have sullied the industry’s reputation, which has, in turn, led to problems attracting new people into the sector, “so we have to make that all change,” he says. No more excuses And while change is often resisted, Jon indicates that this time, it’s inevitable: “I think government will not put up with us holding on to the past and saying, ‘it’s too difficult’, or ‘we can’t do it’, because if we can’t make safe buildings, what’s the point of our industry? I think we we’ve run out of excuses, haven’t we? “I think one of the problems, in the UK, is we’ve had an industry driven by price. And yet we want standards, and we want quality of work, and we want all these positive things. They don’t go hand in hand. “And our history of trading and giving contracts to those who do it cheapest has put us in a position where we need to unlearn that. And it’s going to be tough. “But we need to step up. We need to take pride in getting it right. “We have to deliver buildings that people feel safe to live in – and it’s something we have to do critically fast.” Contact Certass Trade Association: 01292 292 095 certassta.co.uk @CertassTa 50 TI JULY/AUGUST <strong>2021</strong> PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
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