GCP_Styleguide_EN

1. Offering and maintaining living spaces
We maintain and preserve our housing stock for the long
term. We regularly invest in renovation and maintenance and
provide affordable housing to the market.
We continually care for our properties and apartments, as
well as their green and outdoor spaces. In this way, we
secure the value of the properties and create consistent
tenant satisfaction.
2 Good quality of living, guaranteed
We invest continuously in the quality of living in our
properties. In the case of new leases and renovated housing,
this usually means new floors, new tiles, new fixtures.
We also permanently improve the living comfort of our
tenants in existing properties – from the stairwell to the
bicycle parking space in the courtyard.
We are constantly committed to lively neighborhoods and
neighborly interaction. Tenants’ parties, activities and opportunities
to meet create a livable place for young and old.
3. Qualified points of contacts on site
We offer housing throughout Germany and know the local
needs because we ourselves are directly on site – with
regional administrative structures and local contacts.
We don’t sit in an ivory tower, but in the tenant office just
around the corner or in the car on the way to the next service
call: Our local employees personally take care of our tenants’
concerns.
We ensure that each and every one of us is continuously
trained so that our tenants always have a competent contact
person – no matter when, no matter where.
4. Comprehensive, certified tenant service
What we offer:
Extensive range of services for tenants and prospective
tenants
Fast contract offer for interested parties thanks to efficient
and flexible processes
Comprehensive accessibility via multiple channels: Phone,
Email, App, WhatsApp and in person on site
Around-the-clock emergency service and tenant service by
phone
Numerous tips and advice on housing and apartment hunting
TÜV-certified call center and tested service quality
Everyday support through tenant and rent debt advice,
interpreter service and relocation service
Individual solutions through personal contact and short
decision-making processes
… and much more
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