InnFocus Fall 2021

you might be surprised at the simple things that employers can do
to express their appreciation or reward a job well done—surprise
an employee with a thank you note, gift card, or even some paid
time off. You can even share your appreciation on social media!
Finding ways to express gratitude and show appreciation can help
to foster a loyal workforce.
Provide Flexibility
Changing business operations and a reduced workforce have
meant an increased need in anchor employees—those staff
members with broad skill sets who are capable of working in a range
of positions vital to the success of the business. Employers who
can offer flexibility in the workplace have a greater opportunity to
create an attractive work/life balance for their staff. Consider offering
multiple part-time positions instead of full-time for employees
who require or desire more shift flexibility. Offer cross-training to
employees who are interested, so that they are able to work in a
range of positions and pick up shifts where needed.
Offer Stability
Attracting and retaining talented workers is an ongoing challenge for
employers. When employees begin to feel disconnected to their work
and their employer, they start considering other employment. Invest in
professional development, encouraging employees to learn and take
on new opportunities within their roles. Keep employees informed
about what is happening in the business and how it may or may
not impact them to help foster feelings of security, connection, and
stability. Employers that are able to offer full-time, year-round vs. parttime,
seasonal positions will experience an increase in productivity,
engagement, and cost savings by minimizing the continual need to
recruit and train new employees each season. While this is not easy
and may not be an option for every tourism employer, it may be for
some that haven’t previously considered it, particularly for the more
challenging positions to fill such as culinary.
24 InnFocus