CM October 2021

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MARKETING & EDUCATION Virtual Classes for 2021 Get CICM qualified by attending Virtual Classes: The best of both worlds. Home study does not mean you have to study alone. Our ‘gold standard’ distance learning offer, our Virtual Classes have the greatest success rate of all our packages. Your study will be supported and led by one of our experienced CICM Tutors via a series of virtual classes and activities, which are interactive, challenging and fun. LEVEL 2 Commercial LEVEL 3 Advanced LEVEL 5 Strategic Telephone – 1 November Business Comms – 4 October Debt Recovery Management – 1 November Credit Risk Management (TCE) – 1 November Planning – 1 November Book your place today, visit www.cicm.com or contact a member of our team on 01780 722900 Advancing the credit profession / www.cicm.com / October 2021 / PAGE 44
Apprentice profile AUTHOR – Sean Feast FCICM CHRISTOPHER Holden started his career at United Utilities in December 2012 in the Income department as a Customer Advisor Advanced. “In my nine years at United Utilities, I’ve held a number of roles gaining experience in customer service, our systems and how they work and workforce planning,” he explains. “My current role is a Customer Team Leader. I manage the Affordability team who are responsible for looking after United Utilities’ more financially vulnerable customers.” Christopher signed up to the Level 3 Apprenticeship Scheme to support his professional development: “I felt it was a fantastic opportunity to develop further in my current role in Income by getting a detailed insight into credit management. “Initially, I thought it would be hugely time consuming and difficult to manage alongside the demands of my everyday role. However, as the sessions began and I received good feedback on my first couple of Directed Learning assignments and CICM classes, I have realised its easily manageable as we have a well put together schedule for our Directed Learning along with good study text material for our CICM qualification.” BUILDING KNOWLEDGE Christopher is already learning new skills and building his knowledge: “So far, I have learned a number of things within the first few weeks of the course,” he says. “I have learned about how customers fall into arrears and what macro trends can contribute to them going down this path. I have learned more about the collection’s lifecycle and how this can relate back to the way we operate here at United Utilities. “Everything we have looked at so far has given me a different perspective on why we do the things that we do when it comes to tailoring our collection strategies and treatments to deal with certain types of customer. As a result, I’ve started to look at things more holistically to determine the right resolution for individual customer scenarios.” Christopher is excited by the future: “I feel by working through this apprenticeship it will help me achieve my goal of furthering my career at United Utilities especially within in Income. I want to put into practice the things I learn over the next two years to help the area achieve its goals.” First in a new series of how CICM-led Apprenticeships are supporting professional development Christopher Holden United Utilities Customer Team Leader “Initially, I thought it would be hugely time consuming and difficult to manage alongside the demands of my everyday role. However, as the sessions began and I received good feedback on my first couple of Directed Learning assignments and CICM classes I have realised its easily manageable as we have a well put together schedule for our Directed Learning along with good study text material for our CICM qualification.” Apprenticeships in Credit Control and Collections There are five apprenticeships for those working in the credit profession. At each Level of apprenticeship you will be able to gain professional CICM qualifications • Credit Controller/Collector Apprentice • Advanced Credit Controller and Debt Collection Specialist Apprenticeship • Compliance/Risk Officer Apprenticeship • Senior Compliance/Risk Specialist Apprenticeship • Financial Services Degree Apprenticeship For more details on how CICM can help you start your apprenticeship journey, visit cicm.com/apprenticeships Advancing the credit profession / www.cicm.com / October 2021 / PAGE 45
Page 1 and 2: CREDIT MANAGEMENT CM OCTOBER 2021
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Page 5 and 6: CMNEWS A round-up of news stories f
Page 7 and 8: NEWS SPECIAL What really mattered w
Page 9 and 10: NEWS SPECIAL PASSING THE BUCK Debt
Page 11 and 12: Advancing the credit profession / w
Page 13 and 14: FROM THE CHIEF EXECUTIVE AUTHOR - S
Page 15 and 16: WORKFORCE MANAGEMENT AUTHOR - Colin
Page 17 and 18: INSIGHT AUTHOR - Leanne Salisbury F
Page 19 and 20: HIGH COURT ENFORCEMENT OFFICERS ASS
Page 21 and 22: INTERVIEW AUTHOR - Sean Feast FCICM
Page 23 and 24: INTERVIEW AUTHOR - Sean Feast FCICM
Page 25 and 26: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 27 and 28: COUNTRY FOCUS AUTHOR - Adam Bernste
Page 29 and 30: OPINION AUTHOR - Adam Bernstein acc
Page 31 and 32: Malaysia loses its shine ACCORDING
Page 33 and 34: LIFE AUTHOR - Glen Bullivant FCICM
Page 35 and 36: THE 2021 CICM TURNER LECTURE THE LA
Page 37 and 38: STATISTICS Data supplied by the Cre
Page 39 and 40: WWW.BAKERING.GLOBAL SOUTHERN EUROPE
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