Odyssey House Annual Report 2021
Odyssey House Annual Report for 2021
Odyssey House Annual Report for 2021
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<strong>Odyssey</strong> HOUSE<br />
TH<br />
<strong>2021</strong> <strong>Annual</strong> <strong>Report</strong>
ADULT RESIDENTIAL 1979
A RESILIENT<br />
50 YEARS
RESILIENT.<br />
50 YEARS! The excitement of our 50th anniversary is tempered due to<br />
the ongoing pandemic. It was a painful yet necessary decision to<br />
have to cancel celebrations to preserve people’s safety.<br />
I am so proud of <strong>Odyssey</strong> <strong>House</strong>. I am proud of our dedication to our<br />
mission, showing up every day to help people change for the better,<br />
all while being recognized as the best, no matter what obstacle<br />
comes our way. This agency has survived innumerable challenges<br />
over the past 50 years, but we are here and leading the State in what<br />
we do.
ADULT OUTPATIENT <strong>2021</strong><br />
This truly demonstrates the steadfast resilience of <strong>Odyssey</strong> <strong>House</strong>, our<br />
staff, and the people fighting for their recovery. Of course, there will<br />
always be new challenges, but I am humbled by how we stand<br />
together, staying true to ourselves and the people we serve. I look<br />
forward to the next 50 years and take comfort knowing that <strong>Odyssey</strong><br />
will remain resilient well into the future.<br />
Warmest regards,<br />
Adam Cohen<br />
Chief Executive Officer<br />
ODYSSEY HOUSE FY<strong>2021</strong><br />
MISSION...........5 GROWTH.........11 WHAT’S AHEAD.....15<br />
IMPACT............7 FINANCIALS....13 AWARDS.................17<br />
PROGRAM......9
ADULT RESIDENTIAL 2015
MISSION<br />
Empowering<br />
people to<br />
heal and build<br />
better lives.<br />
Over the past 50 years, <strong>Odyssey</strong> <strong>House</strong> has served tens of thousands<br />
of Utahns struggling with addiction, mental health, and physical<br />
health issues. <strong>Odyssey</strong> <strong>House</strong> is the largest and most comprehensive<br />
addiction treatment program in the State of Utah..<br />
Our evidence-based programs help people successfully overcome<br />
each barrier they face, with a strong focus on mental health, trauma,<br />
education, work training, physical health, family, housing, and<br />
personal accountability.<br />
Through these methods, the individuals and families we serve<br />
change their lives, remain sober, and become contributing members<br />
of the community.<br />
FY<strong>2021</strong> ANNUAL REPORT<br />
6
OUR<br />
IMPACT
Successful Completion Rates<br />
<strong>Odyssey</strong> <strong>House</strong><br />
Successful Completion<br />
National Successful<br />
Completion<br />
Utah Successful<br />
Completion<br />
39%<br />
43%<br />
69%<br />
<strong>Odyssey</strong> <strong>House</strong> growth since 2010<br />
PEOPLE SERVED<br />
BUDGET<br />
PROGRAMS OFFERED<br />
STAFF SIZE 106%<br />
185%<br />
356%<br />
336%<br />
FY <strong>2021</strong> Stats<br />
8,038<br />
PEOPLE SERVED<br />
35<br />
PROGRAMS<br />
4.3 out of 5 Client satisfaction rating<br />
4.3 out of 5 Family satisfaction rating<br />
FY<strong>2021</strong> ANNUAL REPORT<br />
8
OUR PROGRAMS<br />
CORE SERVICES<br />
YOUTH & TEENS<br />
1,087 youth served in FY21<br />
Ages kindergarten through 12th grade<br />
Emphasis on education, trauma, family<br />
Outpatient to residential levels of care<br />
PARENTS WITH CHILDREN<br />
153 families served in FY21<br />
Single mothers and fathers with children<br />
Emphasis on ending the multi-generational<br />
cycle of addiction<br />
Outpatient to residential levels of care<br />
of teens abstained<br />
100% from drugs use at<br />
100%<br />
discharge<br />
of parents remained<br />
abstinent from drugs<br />
and alcohol post care<br />
FY21<br />
NEW SERVICES IN <strong>2021</strong><br />
WOMEN’S MENTAL<br />
HEALTH RESIDENTIAL<br />
Serving women 18+<br />
FORENSIC ASSERTIVE COMMUNITY<br />
TREATMENT (FACT) PROGRAM<br />
Serving men and women 18+<br />
Added 16 additional beds<br />
Programming for seriously persistently<br />
mentally ill (SPMI) residents<br />
Doubled existing outpatient capacity<br />
Facility serves west side<br />
Salt Lake County residents<br />
The program opened in November 2020 The program opened in May <strong>2021</strong><br />
9 FY<strong>2021</strong> ANNUAL REPORT
ADULTS<br />
3,357adults served in FY21<br />
Serving men and women ages 18+<br />
Emphasis on skill development<br />
and independence<br />
MARTINDALE CLINIC<br />
3,141 patients served in FY21<br />
<strong>Odyssey</strong>’s clinic is the largest<br />
Hep C treatment provider in Utah<br />
Outpatient to residential levels of care<br />
50% of adults<br />
reported IV drug use<br />
at admission<br />
SOBER HOUSING<br />
270 adults and families served in FY21<br />
<strong>Odyssey</strong> provides discounted housing<br />
units to families<br />
Existing Program Expansions<br />
Martindale Clinic - Expanded services to provide harm reduction<br />
strategies and implemented a medication assisted treatment group model<br />
School-Based Services - Added new services at all five school districts<br />
FY<strong>2021</strong> ANNUAL REPORT<br />
10
GROWING<br />
& THRIVING<br />
This year, <strong>Odyssey</strong> <strong>House</strong> has served 8,038<br />
individuals, a 356% increase in people<br />
served since 2010. That amount of growth is<br />
staggering, and not surprisingly, many<br />
community members are not familiar with<br />
how large <strong>Odyssey</strong> <strong>House</strong> is. Currently<br />
employing 444 people, we operate out of<br />
the 27 locations shown above. We are also<br />
proud to serve as a teaching campus for<br />
interns from local colleges of social work,<br />
nursing, psychiatry, and medical<br />
professions.<br />
<strong>Odyssey</strong> leadership works hard to ensure<br />
employees are paid at competitive market<br />
wages, receive a substantial health care<br />
package, and participate in staff award<br />
programs. Full-time employees are eligible<br />
for tuition reimbursement and access to<br />
loan forgiveness programs to support their<br />
education. <strong>Odyssey</strong> <strong>House</strong>’s employee<br />
culture has a strong sense of camaraderie,<br />
family, and pride in our mission.<br />
<strong>Odyssey</strong> remains steadfast in our<br />
commitment to serving local Utahns<br />
regardless of their background or financial<br />
situation. We provide affordable services<br />
that families don’t have to put themselves<br />
into financial ruin to access. This year, we<br />
have provided $1,033,671 in charity care<br />
support to low-income families who fall into<br />
coverage gaps.<br />
11 FY<strong>2021</strong> ANNUAL REPORT
PROGRAM<br />
HIGHLIGHT<br />
<strong>Odyssey</strong> <strong>House</strong>’s Adult Outpatient expanded into two locations (Sugarhouse and<br />
now Taylorsville). Under the direction of Kate Coy and with the support of 41 staff, our<br />
outpatient programming served 1,788 individuals in FY21.<br />
<strong>Odyssey</strong>’s Adult Outpatient truly provides every level of care, with a full continuum to meet any need.<br />
Services include (from the highest to the lowest level of care):<br />
Day treatment 20 hours per week<br />
Intensive Outpatient (weeknights)<br />
16 hours per week<br />
Prime for Life DUI education program<br />
General Outpatient 5 hours per week<br />
Intensive Outpatient (weekends)<br />
9 hours per week<br />
Individual/Couples Therapy<br />
Adult Outpatient maintains specialized programs for Department of Workforce<br />
Services, Intermountain Healthcare, US Probation, and <strong>Odyssey</strong>’s Voyager services.<br />
One major focus for outpatient is trauma. We are very proud to have almost all of our<br />
outpatient therapists EMDR certified, who make trauma a primary focus of client care.<br />
FY<strong>2021</strong> ANNUAL REPORT<br />
12
FINANCIALS<br />
<strong>Odyssey</strong> Five-Year Financial Analysis<br />
INCOME EXPENSE SURPLUS<br />
$28.4M<br />
$26.8M<br />
$24.5M<br />
$23.4M<br />
$20.4M<br />
$17.9M<br />
$14.9M<br />
$13.7M<br />
$10.8M $10.4M<br />
$410k<br />
$2.4M<br />
$1.6M<br />
$1.0M<br />
$1.1M<br />
FY<strong>2021</strong><br />
FY2020<br />
FY2019<br />
FY2018<br />
FY2017<br />
97%<br />
of expenses go<br />
directly to client care<br />
13 FY<strong>2021</strong> ANNUAL REPORT
This year, <strong>Odyssey</strong> <strong>House</strong> worked hard to stabilize financials despite<br />
the challenges of operating during a pandemic.<br />
Income FY21<br />
Government - 22.8%<br />
Medicaid - 57.6%<br />
Other - 8.6%<br />
Donations - 6.2%<br />
Insurance - 3.9%<br />
Cash Pay - 1%<br />
Expenses FY21<br />
Employees - 61.4%<br />
Client Care - 21.5%<br />
Facilities - 10.9%<br />
Supplies - 2.9%<br />
Other - 3.3%<br />
FY<strong>2021</strong> ANNUAL REPORT<br />
14
WHAT’S AHEAD<br />
The following five initiatives guide efforts through fiscal year <strong>2021</strong>.<br />
Happy Staff<br />
Reduce agency turnover<br />
Monitor staff satisfaction across several<br />
key areas<br />
Improve external hiring and branding<br />
efforts to attract future staff<br />
Healthy Clients<br />
Improve clinical documentation<br />
Improve client retention and successful<br />
completion of care<br />
Focus on client physical health and nutrition<br />
Process Improvement<br />
Evaluate training needs of agency<br />
Improve onboarding process<br />
Role-specific education and CEU training<br />
Financial Stability<br />
Continue work toward a six-month cash reserve<br />
Efforts to improve accounts receivable<br />
Efforts to capture service revenue for all programming<br />
15 FY<strong>2021</strong> ANNUAL REPORT
LEADERSHIP<br />
Board of Directors<br />
Travis Wood<br />
Julie Hackett<br />
Eric Hutchings<br />
Julie Nelson<br />
Cary Dunn<br />
Jerry Eldredge<br />
Dale Cox<br />
Karen Mayne<br />
Joe Pyrah<br />
Rod Julander<br />
Bob Slingerland<br />
Executive Leadership Team<br />
Adam Cohen<br />
Dr. Paula Cook<br />
Misty Mclntyre-Goodsell<br />
Kristine Payne<br />
Cheral Chivers<br />
Kate Coy<br />
Tamara Bingham<br />
Erika Bunnell<br />
Lindsay Bowton<br />
Christina Zidow<br />
Brian Pilcher<br />
Mark Manazer<br />
Emily Tillett<br />
Kali Mower<br />
Michael Allgier<br />
Megan Gailey<br />
Cami Clark<br />
Shane Pitcher<br />
FY<strong>2021</strong> ANNUAL REPORT<br />
16
<strong>2021</strong> AWARDS<br />
Best of State - 12 Total for <strong>2021</strong><br />
Alternative Health Care Health Care Facilities In-house Clinic<br />
Substance Abuse Treatment Education/Advocacy Organization Alternative Education<br />
Special Interest Education Community Education Health Care Services<br />
Youth Treatment Center Mental Health Services Medical Services<br />
17 FY<strong>2021</strong> ANNUAL REPORT
The community frequently recognizes <strong>Odyssey</strong> <strong>House</strong><br />
and its staff which is a strong testament to our services<br />
and reputation.<br />
<strong>Odyssey</strong> took first place for<br />
BEST ADDICTION RECOVERY CENTER<br />
<strong>Odyssey</strong> took first place for<br />
BEST MENTAL HEALTH TREATMENT CENTER<br />
Martindale Clinic took second place for<br />
BEST FAMILY PRACTICE CLINIC<br />
Martindale Clinic took third place for<br />
BEST INTEGRATED MEDICINE PRACTICE<br />
Martindale Clinic<br />
Awarded Best STD Testing Organization<br />
in Salt Lake City, UT by Testing.com<br />
FY<strong>2021</strong>ANNUAL REPORT<br />
18
ODYSSEY HOUSE<br />
344 East 100 South, Salt Lake City, Utah 84111
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