Odyssey House Annual Report 2020
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<strong>2020</strong> <strong>Annual</strong> <strong>Report</strong>
STRENGTH<br />
IN<br />
RECOVERY
STRENGTH.<br />
This year, <strong>Odyssey</strong> <strong>House</strong> has shown tremendous strength. From July<br />
2019 to March <strong>2020</strong>, we served the most patients ever recorded, we<br />
opened several new programs, and we were in the strongest fiscal<br />
position in agency history. <strong>2020</strong> was set to be the best year we have<br />
ever had.<br />
Like many organizations, COVID-19 shifted our trajectory for the<br />
remainder of the year. Our agency quickly implemented numerous<br />
intensive precautions to keep all clients and staff safe. To that end,<br />
<strong>Odyssey</strong> <strong>House</strong> now stands as the gold standard in COVID-19 treatment<br />
center precautions in Utah.
I am deeply humbled by the sheer strength of our clients and staff<br />
during this stressful time. I am inspired by our <strong>Odyssey</strong> family having<br />
worked together to navigate the most significant challenge we have<br />
ever faced. I am proud of our steadfast commitment to our mission<br />
and all of the support we received from you, our community partners.<br />
Sending thoughts of health and strength during this unprecedented<br />
time,<br />
Warmest regards,<br />
Adam Cohen<br />
Chief Executive Officer<br />
ODYSSEY HOUSE FY<strong>2020</strong><br />
MISSION...........5 GROWTH.........11 WHAT’S AHEAD.....15<br />
IMPACT............7 FINANCIALS....13 AWARDS.................17<br />
PROGRAM......9
MISSION<br />
Empowering<br />
people to<br />
heal and build<br />
better lives.<br />
Over 49 years, <strong>Odyssey</strong> <strong>House</strong> has served tens of thousands of Utahns<br />
struggling with addiction, mental health, and physical health issues.<br />
Our evidence-based programs help people successfully overcome<br />
each barrier they face, with strong focus on mental health, trauma,<br />
education, work training, physical health, family, housing, and<br />
personal accountability.<br />
Through these methods, the individuals and families we serve<br />
change their lives, remain sober, and become contributing members<br />
of the community.<br />
FY<strong>2020</strong> ANNUAL REPORT<br />
6
OUR<br />
IMPACT
Successful Completion Rates<br />
<strong>Odyssey</strong> <strong>House</strong><br />
Successful Completion<br />
National Successful<br />
Completion<br />
Utah Successful<br />
Completion<br />
43%<br />
44%<br />
69%<br />
<strong>Odyssey</strong> <strong>House</strong> growth since 2010<br />
PEOPLE SERVED<br />
BUDGET<br />
PROGRAMS OFFERED<br />
STAFF SIZE 143%<br />
251%<br />
146%<br />
430%<br />
FY <strong>2020</strong> Stats<br />
9,356<br />
PEOPLE SERVED<br />
31<br />
PROGRAMS<br />
4.14 out of 5 Client satisfaction rating<br />
4.06 out of 5 Family satisfaction rating<br />
FY<strong>2020</strong> ANNUAL REPORT<br />
8
OUR PROGRAMS<br />
CORE SERVICES<br />
YOUTH & TEENS<br />
1,516 youth served in FY20<br />
Ages kindergarten through 12th grade<br />
Emphasis on education, trauma, family<br />
Outpatient to residential levels of care<br />
100%<br />
of teens abstained<br />
from drugs and<br />
had regular school attendance at<br />
discharge<br />
PARENTS WITH CHILDREN<br />
161 families served in FY20<br />
Single mothers and fathers with children<br />
Emphasis on ending the multi-generational<br />
cycle of addiction<br />
Outpatient to residential levels of care<br />
Served 13<br />
pregnant women in<br />
FY20<br />
NEW SERVICES IN <strong>2020</strong><br />
MEADOWBROOK<br />
ADULT RESIDENTIAL<br />
Serving men and women 18+<br />
Added 54 additional beds<br />
Programming for low risk clients<br />
REDWOOD<br />
ADULT OUTPATIENT<br />
Serving men and women 18+<br />
Doubled existing outpatient capacity<br />
Facility serves west side<br />
Salt Lake County residents<br />
9 FY<strong>2020</strong> ANNUAL REPORT
ADULTS<br />
3,882 adults served in FY20<br />
Serving men and women ages 18+<br />
Emphasis on skill development<br />
and independence<br />
MARTINDALE CLINIC<br />
3,573 patients served in FY20<br />
Specializes in Hep C and<br />
medication-assisted treatment<br />
8,803 medical encounters<br />
Outpatient to residential levels of care<br />
98% of adults<br />
abstained from<br />
drug use at discharge<br />
SOBER HOUSING<br />
224 adults and families served in FY20<br />
Operates the only family sober housing<br />
units in Utah<br />
SOBER HOUSING - Riley<br />
Expanded sober housing by 28 beds<br />
Serving adult men and women<br />
MARTINDALE CLINIC<br />
Expanded from 3 exam rooms to 9<br />
Tripled staffing and services provided<br />
Existing Program Expansions<br />
CATS Jail Services - Expanded from 152 to 184 spots<br />
School-Based Services - Added new partnerships with Granite,<br />
Jordan, and Canyons districts<br />
FY<strong>2020</strong> ANNUAL REPORT<br />
10
GROWING<br />
& THRIVING<br />
This year, <strong>Odyssey</strong> <strong>House</strong> has served<br />
9,356 individuals, a 430% increase in<br />
people served since 2010. That<br />
amount of growth is staggering,<br />
and not surprisingly, many<br />
community members are not<br />
familiar with how large <strong>Odyssey</strong><br />
<strong>House</strong> is.<br />
Currently employing 338 people,<br />
we operate out of the 26 locations<br />
shown above. We are also proud to<br />
serve as a teaching campus for<br />
interns from local colleges of social<br />
work, nursing, psychiatry, and<br />
medical professions.<br />
<strong>Odyssey</strong> remains steadfast in our<br />
commitment to serving local Utahns<br />
regardless of their background or<br />
financial situation. This year, we<br />
have provided $1,481,949 in charity<br />
care support to low-income families<br />
who fall into coverage gaps.<br />
11 FY<strong>2020</strong> ANNUAL REPORT
PROGRAM<br />
HIGHLIGHT<br />
<strong>Odyssey</strong> <strong>House</strong>’s Parent’s with Children Program provides residential treatment to<br />
moms and dads along with their young children ages 0-10. This program helps<br />
educate parents who struggle with mental illness and addiction to heal, build a<br />
healthy family, and effectively break the multi-generational cycle of abuse.<br />
Each parent receives all of <strong>Odyssey</strong>’s addiction, medical, and mental health services<br />
while their kids participate in our therapeutic daycare. All families engage in family<br />
therapy, attachment work, and the children receive individual play therapy at age<br />
three.<br />
It is important to note that <strong>Odyssey</strong> <strong>House</strong> has the only Father's with Children program<br />
in the State of Utah, and there are only two operating in the nation. <strong>Odyssey</strong><br />
continues to stand out by providing the only family sober housing apartments in the<br />
State of Utah. Many moms and dads have difficulty finding housing post-treatment<br />
that helps foster a safe and recovery friendly setting. Our family units include<br />
playgrounds, community gardens, and BBQ areas to ensure the families have a<br />
healthy home setting.<br />
FY<strong>2020</strong> ANNUAL REPORT<br />
12
FINANCIALS<br />
<strong>Odyssey</strong> Five-Year Financial Analysis<br />
INCOME EXPENSE SURPLUS<br />
$24.5M<br />
$23.4M<br />
$20.4M<br />
$17.9M<br />
$14.9M<br />
$13.7M<br />
$10.8M $10.4M<br />
$410k<br />
$9.6M $9.5M<br />
$2.4M<br />
$1.0M<br />
$1.1M<br />
$165k<br />
FY<strong>2020</strong><br />
FY2019<br />
FY2018<br />
FY2017<br />
FY2016<br />
97%<br />
of expenses go<br />
directly to client care<br />
13 FY<strong>2020</strong> ANNUAL REPORT
This year, <strong>Odyssey</strong> <strong>House</strong> funded all expansion and new programming<br />
with current revenue, grew revenue, expanded staff, and increased<br />
reserves despite the dramatic impact of the pandemic.<br />
Income FY20<br />
Government - 16.2%<br />
Medicaid - 62.3%<br />
Insurance - 6.6%<br />
Cash Pay - 10.2%<br />
Donations - 4.6%<br />
Other - 1%<br />
Expenses FY20<br />
Employees - 61.5%<br />
Client Care - 20.2%<br />
Facilities - 9.6%<br />
Other - 3.3%<br />
Supplies - 5.2%<br />
FY<strong>2020</strong> ANNUAL REPORT<br />
14
WHAT’S AHEAD<br />
The following five initiatives guide efforts through fiscal year 2021.<br />
HAPPY STAFF<br />
Redesign staff on-boarding and ongoing<br />
education program<br />
Engaging staff with history and mission<br />
of <strong>Odyssey</strong> <strong>House</strong><br />
Hiring more full-time staff<br />
Role-specific education and CEU training<br />
GROWTH<br />
Expand capacity in the following programs:<br />
Adult mental health residential program<br />
Youth outpatient<br />
School-based services<br />
Community outreach<br />
Process Improvement<br />
Evaluate electronic health record system<br />
to streamline documentation and quality<br />
assurance<br />
Assess facility needs to bring in line with<br />
high standard of quality and safety<br />
Clinical Excellence<br />
Educate clinicians to specialize in ASAM criteria<br />
Education on TC model to all staff<br />
Strengthen integration with Martindale Clinic<br />
Financial Stability<br />
Attain a six-month cash reserve<br />
Efforts to capture all revenue<br />
Increase proficiency in service documentation<br />
Ongoing insurance enrollment support to clients<br />
15 FY<strong>2020</strong> ANNUAL REPORT
LEADERSHIP<br />
Board of Directors<br />
Travis Wood<br />
Julie Hackett<br />
Eric Hutchings<br />
Julie Nelson<br />
Cary Dunn<br />
Jerry Eldredge<br />
Dale Cox<br />
Karen Mayne<br />
Joe Pyrah<br />
Rod Julander<br />
Bob Slingerland<br />
Executive Leadership Team<br />
Adam Cohen<br />
Dr. Paula Cook<br />
Misty Mclntyre-Goodsell<br />
Kristine Payne<br />
Cheral Chivers<br />
Kate Coy<br />
Tamara Bingham<br />
Erika Bunnell<br />
Christina Zidow<br />
Brian Pilcher<br />
Monica Adams<br />
Kali Mower<br />
Michael Allgier<br />
Megan Gailey<br />
Cami Clark<br />
Shane Pitcher<br />
FY<strong>2020</strong> ANNUAL REPORT<br />
16
<strong>2020</strong> AWARDS<br />
Adult Education<br />
Community Education<br />
In-house Clinic<br />
Alternative Education<br />
Alternative Health Care<br />
Educational Service<br />
Mental Health Services<br />
Medical Services<br />
Vocational Training<br />
Youth Treatment Center<br />
Best of State - 10 Total for <strong>2020</strong><br />
17 FY<strong>2020</strong> ANNUAL REPORT
The community frequently recognizes <strong>Odyssey</strong> <strong>House</strong><br />
and its staff which is a strong testament to our services<br />
and reputation.<br />
MOLINA HEALTHCARE OF UTAH’S<br />
COMMUNITY CHAMPIONS<br />
AWARD<br />
FY<strong>2020</strong> ANNUAL REPORT<br />
18
ODYSSEY HOUSE<br />
344 East 100 South, Salt Lake City, Utah 84111
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