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<strong>2021</strong> BENEFITS<br />

ENROLLMENT GUIDE<br />

Southern Marketing Affiliates, Inc.<br />

EXECUTIVES<br />

Effective 10/1/<strong>2021</strong> to 9/30/2022


CONTENTS<br />

03<br />

07<br />

10<br />

<strong>Benefits</strong> Overview<br />

Medical Insurance<br />

Dental Insurance<br />

11 Vision Insurance<br />

13 Group Life and Accidental Death & Dismemberment Insurance<br />

14 Voluntary Life Insurance<br />

16<br />

18<br />

20<br />

22<br />

26<br />

Long-Term Disability Insurance<br />

Accident Insurance<br />

Critical Illness + Cancer Insurance<br />

401(k) Retirement Plan<br />

Important Contacts<br />

27 Glossary


BENEFITS<br />

OVERVIEW<br />

3


BENEFITS OVERVIEW<br />

ENROLLMENT<br />

You can enroll in benefits or change your elections at the following times:<br />

• 30 days prior to your initial eligibility date (as a newly hired employee)<br />

• During the annual benefits open enrollment period<br />

• Within 30 days of experiencing a qualifying life event<br />

OPTIONS<br />

We offer a comprehensive benefits package consisting of:<br />

• Medical Insurance<br />

• Dental Insurance<br />

• Vision Insurance<br />

• Group Life and Accidental Death & Dismemberment Insurance<br />

• Voluntary Life Insurance<br />

• Long-Term Disability Insurance<br />

• Accident Insurance<br />

• Critical Illness + Cancer Insurance<br />

• 401(k) Retirement Plan<br />

4


BENEFITS OVERVIEW<br />

ELIGIBILITY<br />

Full-time employees working at least 30 hours per week are eligible for<br />

benefits on the first of the month following 60 days of employment. Many of<br />

the plans offer coverage for eligible dependents, including:<br />

• Your legal spouse<br />

• Your children to age 26, regardless of student, marital, or tax-dependent<br />

status (including stepchild, legally adopted child, a child placed with you for<br />

adoption, or a child for whom you are the legal guardian)<br />

• Your dependent children over age 26 who are physically or mentally unable<br />

to care for themselves<br />

CHANGING BENEFITS AFTER OPEN ENROLLMENT<br />

You may pay your portion of your select coverages (medical, dental and vision)<br />

on a pre-tax basis. Thus, due to IRS regulations, once you have made your<br />

elections for the plan year, you cannot change your benefits until the next<br />

annual open enrollment period. The only exception is if you experience a<br />

qualifying event, and election changes must be consistent with your life event.<br />

To request a benefits change, notify Human Resources within 30 days of the<br />

qualifying life event. Change requests submitted after 30 days cannot be<br />

accepted. You may need to provide proof of the life event.<br />

Qualifying life events include, but are not limited to:<br />

• Marriage, divorce, or legal separation<br />

• Birth or adoption of an eligible child<br />

• Death of your spouse or covered child<br />

• Change in your spouse’s work status that affects his or her benefits<br />

• Change in your child’s eligibility for benefits<br />

• Qualified Medical Child Support Order<br />

5


BENEFITS OVERVIEW<br />

<strong>2021</strong> <strong>Benefits</strong> Review<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

●<br />

Medical Insurance <strong>Benefits</strong> - Arkansas Blue Cross Blue Shield<br />

o Change in benefits<br />

o Change in premium<br />

o <strong>SMA</strong> pays 90% employee only costs; employee pays 10% plus dependent costs<br />

Dental Insurance <strong>Benefits</strong> - Arkansas Blue Cross Blue Shield<br />

o Change in benefits<br />

o Change in premium<br />

o <strong>SMA</strong> pays 90% employee only costs; employee pays 10% plus dependent costs<br />

Vision Insurance <strong>Benefits</strong> - Arkansas Blue Cross Blue Shield<br />

o Change in benefits<br />

o Change in premium<br />

o <strong>SMA</strong> pays 90% employee only costs; employee pays 10% plus dependent costs<br />

Group Life and Accidental Death & Dismemberment Insurance <strong>Benefits</strong> - USAble Life<br />

o Change in benefits<br />

o Benefit Amount: $50,000<br />

o Employer paid<br />

Supplemental Life Insurance <strong>Benefits</strong> - USAble Life<br />

o Change in benefits<br />

o No change in premium<br />

o <strong>Employee</strong> paid<br />

Long-Term Disability Insurance <strong>Benefits</strong> - USAble Life<br />

o Change in benefits<br />

o Employer paid<br />

Accident Insurance <strong>Benefits</strong> – Guardian<br />

o <strong>Employee</strong> paid benefit<br />

Critical Illness + Cancer Insurance <strong>Benefits</strong> - Guardian<br />

o <strong>Employee</strong> paid<br />

6


MEDICAL<br />

INSURANCE<br />

7


MEDICAL INSURANCE<br />

CARRIER: Arkansas Blue Cross Blue Shield<br />

Please refer to the official plan documents for additional information on coverage and<br />

exclusions.<br />

COVERED BENEFITS<br />

PPO PLAN<br />

In-Network<br />

Out-of-Network<br />

Calendar Year Deductible<br />

Individual $3,500 $10,500<br />

Family $7,000 $21,000<br />

Out of Pocket Maximum<br />

Includes deductible and coinsurance<br />

Individual $5,500 $21,000<br />

Family $11,000 $42,000<br />

Coinsurance (Plan Pays) 80% 60%<br />

Preventive Care Plan pays 100% 20% after deductible<br />

Physician Services<br />

Primary Care $30 copay 40% after deductible<br />

Specialist $50 copay 40% after deductible<br />

Urgent Care $80 copay 40% after deductible<br />

Emergency Room 20% after deductible 20% after deductible<br />

Lab / X-Ray<br />

Diagnostic Lab/X-Ray 20% after deductible 40% after deductible<br />

High-Tech Services (MRI, CT/PET scans) 20% after deductible 40% after deductible<br />

Hospital Services<br />

Inpatient 20% after deductible 40% after deductible<br />

Outpatient 20% after deductible 40% after deductible<br />

Prescription Drugs Retail Mail Order<br />

Generic $20 copay $40 copay<br />

Preferred Brand $50 copay $100 copay<br />

Non-Preferred Brand $70 copay $140 copay<br />

Specialty Brand $250 copay $500 copay<br />

Coverage Level<br />

MEDICAL RATES<br />

<strong>Employee</strong> Monthly<br />

Contribution<br />

<strong>Employee</strong> Only $48.03<br />

<strong>Employee</strong> & Spouse $576.34<br />

<strong>Employee</strong> & Child(ren) $297.77<br />

<strong>Employee</strong> & Family $1,028.39<br />

8


DENTAL<br />

& VISION<br />

INSURANCE<br />

9


DENTAL INSURANCE<br />

CARRIER: Arkansas Blue Cross Blue Shield<br />

● You will pay less out of pocket when you choose an in-network provider.<br />

● Locate an in-network provider at www.arkansasbluecross.com.<br />

● Be sure to ask for a pre-treatment estimate.<br />

● Out-of-network providers can balance bill, or bill you for the difference between<br />

the provider’s charge and the allowed amount.<br />

Dental Election<br />

<strong>Employee</strong> Monthly<br />

Contribution<br />

<strong>Employee</strong> Only $3.10<br />

<strong>Employee</strong> & Spouse $38.35<br />

<strong>Employee</strong> & Child(ren) $61.85<br />

<strong>Employee</strong> & Family $98.82<br />

COVERED BENEFITS<br />

PLAN PAYS<br />

Deductible (per calendar year)<br />

Annual Plan Benefit Maximum<br />

Diagnostic & Preventive Services<br />

Oral exams, cleanings, X-rays, fluoride treatments, sealants<br />

Basic Services<br />

Fillings, extractions, non-surgical periodontics, endodontics<br />

(root canals), oral surgery, anesthesia<br />

Major Services<br />

Bridges, crowns, inlays/onlays, dentures (full/partial),<br />

surgical periodontics, implants<br />

$50 per person, $150 (3) per family<br />

$1,500 per covered member<br />

100%<br />

80%<br />

50%<br />

Orthodontia Services (Dependent Children to age 18) 50%<br />

Lifetime Orthodontia Plan Max $1,500<br />

10


VISION INSURANCE<br />

CARRIER: Arkansas Blue Cross Blue Shield<br />

● You will pay less out of pocket when you choose an in-network provider.<br />

● Locate an in-network provider at www.arkansasbluecross.com.<br />

● You must submit a claim form for out-of-network expenses.<br />

● LASIK surgery discounts available<br />

Vision Election<br />

<strong>Employee</strong> Monthly<br />

Contribution<br />

<strong>Employee</strong> Only $1.03<br />

<strong>Employee</strong> & Spouse $11.37<br />

<strong>Employee</strong> & Child(ren) $12.80<br />

<strong>Employee</strong> & Family $26.03<br />

COVERED BENEFITS IN-NETWORK OUT-OF-NETWORK<br />

Eye Exam (every 12 months) $10 copay $45 allowance<br />

Standard Plastic Lenses (every 12 months)<br />

Single: $10 copay<br />

Lined Bifocal: $10 copay<br />

Lined Trifocal: $10 copay<br />

Lenticular: $10 copay<br />

Single: $30 allowance<br />

Lined Bifocal: $50 allowance<br />

Lined Trifocal: $65 allowance<br />

Lenticular: $100 allowance<br />

Frames (every 24 months) $150 allowance $70 allowance<br />

Contact Lenses (instead of glasses; every 12<br />

months)<br />

Elective<br />

Medically Necessary<br />

$150 allowance<br />

Plan Pays 100%<br />

$105 allowance<br />

$210 allowance<br />

11


GROUP LIFE &<br />

VOLUNTARY LIFE<br />

12


GROUP LIFE INSURANCE<br />

CARRIER: USAble Life<br />

LIFE and ACCIDENTAL DEATH & DISMEMBERMENT (AD&D)<br />

Basic life and AD&D insurance are automatically provided to all benefits-eligible<br />

employees at no cost. If you die as a result of an accident, your beneficiary<br />

would receive both the life and the AD&D benefit.<br />

● Life Insurance Amount: $50,000<br />

● Guaranteed Issue: $50,000<br />

● AD&D Amount: Equal to life insurance amount<br />

● Benefit Reduction Schedule: 35% at age 65 and 50% at age 70<br />

● Waiver of Premium: Limiting age 60; Elimination period 6 months;<br />

Coverage termination at age 65<br />

● Accelerated Death Benefit: 75% of life benefit to a max of $250,000<br />

REMINDER<br />

Review your beneficiary designations<br />

13


VOLUNTARY LIFE INSURANCE<br />

CARRIER: USAble Life<br />

WHAT IS VOLUNTARY LIFE INSURANCE? Voluntary life insurance is offered<br />

through an employer but is paid by employees.<br />

WHY PURCHASE VOLUNTARY LIFE INSURANCE?<br />

● This type of life insurance has limited underwriting required. This allows for people with<br />

health conditions or lifestyles that might otherwise disqualify them to qualify for life<br />

insurance.<br />

● The group rates are lower than what you could purchase on your own.<br />

● You may purchase a policy for your spouse and children.<br />

● You may purchase a policy for your spouse and children IF you elect coverage for<br />

yourself.<br />

REMINDER<br />

Review your beneficiary designations<br />

14


VOLUNTARY LIFE INSURANCE<br />

CARRIER: USAble Life<br />

<strong>Employee</strong><br />

●<br />

Benefit Amount: $10,000 increments to a maximum of 5x annual salary not to exceed<br />

$500,000<br />

● Guarantee Issue Amount: $100,000<br />

● Age Reduction: 35% at age 65 and 50% at age 70<br />

Spouse<br />

● Benefit Amount: $5,000 increments to a maximum of $100,000<br />

● Guarantee Issue Amount: $25,000<br />

● Age Reduction: 35% at age 65 and 50% at age 70<br />

Child(ren)<br />

● Newborn child to 6 months old: $1,000<br />

● Child more than 6 months to 19 years (23 years if full-time student): minimum of $1,000 to a<br />

maximum $10,000<br />

Voluntary Life<br />

Monthly Rate<br />

Per $1,000 Benefit<br />

Age <strong>Employee</strong> Rate Spouse Rate<br />

Under 30 $0.095 $0.095<br />

30-34 $0.127 $0.127<br />

35-39 $0.160 $0.160<br />

40-44 $0.190 $0.190<br />

45-49 $0.283 $0.283<br />

50-54 $0.472 $0.472<br />

55-59 $0.842 $0.842<br />

60-64 $1.183 $1.183<br />

65-69 $2.079 $2.079<br />

70+ $3.620 $3.620<br />

Child(ren) $0.240<br />

REMINDER<br />

Review your beneficiary designations<br />

15


LONG-TERM<br />

DISABILITY<br />

INSURANCE<br />

16


LONG-TERM DISABILITY INSURANCE<br />

CARRIER: USAble Life<br />

Long-term disability (LTD) insurance is designed to help you meet your financial<br />

needs during longer disability periods. This is automatically provided to all<br />

benefits-eligible employees at no cost. <strong>Benefits</strong> may be offset due to other<br />

benefits such as paid sick leave, workers’ compensation.<br />

● Benefit Amount: 60% of base monthly salary up to a maximum of $5,000<br />

per month and minimum of $100<br />

● Elimination Period: 90 days<br />

● Benefit Durations: Until Social Security Normal Retirement Age<br />

● Pre-Existing Condition Waiting Period: Condition treated within last 3<br />

months will not be covered for 12 months.<br />

17


ACCIDENT<br />

INSURANCE<br />

18


ACCIDENT INSURANCE<br />

CARRIER: Guardian<br />

Accident insurance supplements your existing medical insurance in case you are have an accident;<br />

medical insurance alone may not be enough to cover your expenses. The plan pays a cash benefit during<br />

the term of your coverage following a covered accident and could help cover:<br />

●<br />

●<br />

●<br />

●<br />

Out-of-pocket expenses such as copays and deductibles<br />

Transportation<br />

Lodging costs<br />

Emergency room expenses<br />

Accident Coverage<br />

Accidental Death and Dismemberment Benefit<br />

<strong>Employee</strong><br />

Spouse<br />

Child<br />

Catastrophic Loss<br />

Quadriplegia<br />

Loss of speech and hearing (both ears)<br />

Loss of cognitive function<br />

Hemiplegia<br />

Paraplegia<br />

Portability<br />

Wellness<br />

$50,000<br />

$25,000<br />

$10,000<br />

100% of AD&D<br />

100% of AD&D<br />

100% of AD&D<br />

50% of AD&D<br />

50% of AD&D<br />

You may continue coverage for yourself and your covered dependents if you<br />

cease to qualify as an employee. You must be insured under the policy for at<br />

least 12 consecutive months and enroll within 60 days from the date you<br />

cease to qualify.<br />

If you or your covered spouse has a covered wellness test performed, you<br />

may be eligible for a $50 benefit. This benefit is payable once per calendar<br />

year. Wellness tests or procedures covered are limited to:<br />

➢ Breast cancer screening, prostate cancer screening, ovarian cancer<br />

screening, diabetes testing, pap smear<br />

For a complete list of benefits, please refer to your booklet.<br />

Accident Election<br />

<strong>Employee</strong> Monthly Contribution<br />

<strong>Employee</strong> Only $14.52<br />

<strong>Employee</strong> & Spouse $24.08<br />

<strong>Employee</strong> & Child(ren) $24.97<br />

<strong>Employee</strong> & Family $34.53<br />

19


CRITICAL ILLNESS +<br />

CANCER INSURANCE<br />

20


CRITICAL ILLNESS WITH CANCER<br />

INSURANCE<br />

CARRIER: MetLife<br />

Cancer insurance supplements your existing medical insurance in case you are diagnosed with<br />

cancer; medical insurance alone may not be enough to cover your expenses. Critical illness insurance<br />

also supplements your existing medical insurance in case you are diagnosed with a covered<br />

condition, like a heart attack or stroke. This plan pays a cash benefit during the term of your coverage<br />

following a positive diagnosis of an internal cancer or a covered diagnosis.<br />

BENEFITS<br />

➢ <strong>Employee</strong> may choose a lump sum benefit of $10,000, $20,000 o $30,000<br />

➢ Spouse may choose a lump sum benefit of $5,000, $10,000 or $15,000 up to 50% of the employee benefit.<br />

➢ Child: 25% of employee benefit<br />

Wellness<br />

Covered Conditions (1st occurrence/2nd occurrence)<br />

Invasive Cancer<br />

Carcinoma In Situ<br />

Benign Brain Tumor<br />

Skin Cancer<br />

Heart Attack<br />

Stroke<br />

Heart Failure<br />

Organ Failure<br />

Kidney Failure<br />

If you or your covered spouse has a covered wellness test performed, you may<br />

be eligible for a $50 benefit. This benefit is payable once per calendar year.<br />

Wellness tests or procedures covered are limited to:<br />

➢ Breast cancer screening, prostate cancer screening, ovarian cancer<br />

screening, diabetes testing, pap smear<br />

100%<br />

30% / 0%<br />

75% / 0%<br />

$250 / Not Covered<br />

100% / 50%<br />

100% / 50%<br />

100% / 50%<br />

100% / 50%<br />

100% / 50%<br />

For a complete list of benefits, please refer to your booklet.<br />

MONTHLY PREMIUM<br />

Benefit Amounts


401(k)<br />

RETIREMENT<br />

PLAN<br />

22


401(k) RETIREMENT SAVINGS PLAN<br />

PROVIDER: CUNA<br />

WHAT IS A 401(k) PLAN? A 401(K) is an employer-sponsored<br />

retirement savings plan that allows employees to save and invest a<br />

percentage of their paycheck before taxes are taken out. Employers may<br />

also choose to make matching contributions.<br />

WHO IS ELIGIBLE? Participation in the plan is open to employees who meet the following<br />

requirements:<br />

✔ Age 21<br />

✔ Completion of 1 year of employment<br />

WHAT ARE THE ADVANTAGES OF A 401(k) PLAN? Participation in this plan is a good<br />

way to invest money for retirement. You can reduce your current income taxes and set aside<br />

money for retirement at the same time. Since federal income taxes re calculated on your<br />

income after your retirement plan contribution has been deducted, you may pay less in federal<br />

income taxes. Most states also exempt 401(k) plan contributions from state income taxation<br />

until a distribution is taken from the plan. Thus, you may actually have more spendable income<br />

than you would if you were contributing a comparable amount to a savings account where<br />

contributions and earning are subject to current income tax rules.<br />

HOW MUCH CAN I CONTRIBUTE TO A 401(k) PLAN? For the <strong>2021</strong> calendar year,<br />

you may contribute up to $19,500. This amount will be adjusted for inflation as needed in<br />

future years, Additional deferral amounts for participants 50 years and older are available<br />

through catch-up contributions.<br />

HOW CAN I CHANGE THE AMOUNT THAT IS CONTRIBUTED TO MY 401(k)<br />

ACCOUNT? You can request a change at anytime through your iSolved self service or by<br />

logging into your CUNA (benefits for you) website - https://www.benefitsforyou.com. You may<br />

also stop contributions at any time, or increase or decrease your contributions at the beginning<br />

of each quarter.<br />

23


401(k) RETIREMENT SAVINGS PLAN<br />

WHEN CAN I WITHDRAW MY<br />

401(K) CONTRIBUTIONS?<br />

Like other retirement plans, a 401(k)<br />

plan is intended to be a long-term<br />

retirement investment vehicle. As a<br />

result, withdrawals are allowed when<br />

you reach age 59 ½, terminate<br />

employment, retire, become disabled or<br />

experience financial hardship.<br />

Withdrawals of both contributions and<br />

earnings will be subject to ordinary<br />

income taxes in the year in which you<br />

received the money. Withdrawals prior<br />

to age 59 ½ may also be subject to early<br />

withdrawal and tax penalties.<br />

CAN I ROLL OVER OR TRANSFER AN EXISTING QUALIFIED RETIREMENT PLAN<br />

ACCOUNT INTO MY 401(K) ACCOUNT? Yes, you can rollover or transfer an existing<br />

qualified retirement plan account in to your 401(k) account. Please contact Human Resources for<br />

information on qualifying roll over plans and eligibility.<br />

WHAT OPTIONS ARE AVAILABLE WHEN I TERMINATE EMPLOYMENT OR RETIRE?<br />

When you terminate employment or retire, depending on your account balance, you may keep your<br />

money in the plan, transfer or roll it over to another eligible retirement plan or Individual<br />

Retirement Account (IRA), receive the money in a lump sum or select annuity payments (if allowed<br />

by your plan).<br />

24


401(k) RETIREMENT SAVINGS PLAN<br />

➢<br />

➢ Employer match of 5%<br />

All company matches are immediately vested<br />

➢ Match is on a payroll-by-payroll basis<br />

REPRESENTATIVE INFORMATION<br />

Tim Fitzgerald<br />

Financial Advisor<br />

870-520-7020<br />

Tim.fitzgerald@benjaminfedwards.com<br />

TO ENROLL:<br />

1. Go to https://www.benefitsforyou.com/Register/.<br />

2. Enter the information requested. It only takes a minute!<br />

3. After you complete your registration, you will receive an email telling you that your benefits<br />

for your participant account have been activated. You may then go to<br />

www.benefitsforyou.com, sign in with your User ID and password and begin to enjoy the many<br />

services that ‘<strong>Benefits</strong> for You’ has to offer, including:<br />

• Use ReitreOnTarge4t, the online planning tool that helps you set goals and guides you in<br />

making decisions to achieve those goals<br />

• See you balances, manage your investment choices, transfer funds, etc.<br />

• Access the Financial Resource Center for a variety of tools to help you manage your<br />

overall finances<br />

<strong>Benefits</strong> for You provides all the tools and resources you need to actively manage your retirement<br />

plan. If you have questions or need help accessing the <strong>Benefits</strong> for You website, contact the<br />

Participant Service Center toll-free at 800-279-4015 ext 206.<br />

25


IMPORTANT CONTACTS<br />

BENEFIT CARRIER PHONE WEBSITE<br />

Medical Insurance Arkansas BCBS 800-588-5733 www.arkansasbluecross.com<br />

Dental Insurance Arkansas BCBS 800-588-5733 www.arkansasbluecross.com<br />

Vision Insurance Arkansas BCBS 800-588-5733 www.arkansasbluecross.com<br />

Life and AD&D Insurance USAble Life 877-203-9921 www.usablelife.com<br />

Long Term Disability Insurance USAble Life 877-203-9921 www.usablelife.com<br />

Accident Insurance Guardian 888-600-1600 www.guardiananytime.com<br />

Critical Illness + Cancer Insurance Guardian 888-600-1600 www.guardiananytime.com<br />

401k Plan Tim Fitzgerald 870-520-7020 timfitzgerald@benjaminfedwards.com<br />

<strong>SMA</strong> <strong>Benefits</strong> & Payroll Paige Russell 870-910-6317 paige.russell@smalink.com<br />

<strong>SMA</strong> CFO Jane Mote 870-935-3291 Jane.mote@smalink.com<br />

YOUR BXS INSURANCE ACCOUNT REPRESENTATIVES:<br />

Ashley Bray<br />

Account Manager<br />

870-974-7474<br />

Ashley.Bray@bxsi.com<br />

DiAlma Young<br />

Sr. VP <strong>Employee</strong> <strong>Benefits</strong><br />

870-974-7440<br />

DiAlma.Young@bxsi.com<br />

Steve Shoemaker<br />

Sr. VP Commercial Lines<br />

870-974-7441<br />

Steve.Shoemaker@bxsi.com<br />

26


GLOSSARY<br />

27


GLOSSARY<br />

Coinsurance: Your share of the cost of a covered health care service, calculated as a percent (for<br />

example, 20%) of the allowed amount for the service, typically after you meet your deductible. For<br />

instance, if your plan’s allowed amount for an office visit is $100 and you’ve met your deductible<br />

(but haven’t yet met your out-of-pocket maximum), your coinsurance payment of 20% would be<br />

$20. Your plan sponsor or employer would pay the rest of the allowed amount.<br />

Copay: The fixed amount, as determined by your insurance plan, you pay for health care services<br />

received.<br />

Deductible: The amount you owe for medical services before your medical insurance or plan<br />

sponsor (employer) begins to pay its portion. For example, if your deductible is $3,000, your plan<br />

does not pay anything until you’ve met your $3,000 deductible for covered health care services.<br />

This deductible may not apply to all services, including preventive care. Preventive care is 100%<br />

covered by the plan.<br />

<strong>Employee</strong> Contribution: The weekly amount you pay for your insurance coverage.<br />

Explanation of <strong>Benefits</strong> (EOB) / Personal Health Statement (PHS): A statement sent by your<br />

insurance carrier that explains which procedures and services were provided, how much they cost,<br />

what portion of the claim was paid by the plan, and what portion is your liability, in addition to how<br />

you can appeal the insurer’s decision. These statements are also posted on the carrier’s website for<br />

your review.<br />

In-Network: In-network providers are doctors, hospitals and other providers that contract with<br />

your insurance company to provide health care services at discounted rates.<br />

Out-of-Network: Out-of-network providers are doctors, hospitals and other providers that are not<br />

contracted with your insurance company. If you choose an out-of-network doctor, services will not<br />

be provided at a discounted rate and your cost sharing (deductibles and coinsurance) will increase.<br />

Out-of-Pocket Maximum: The maximum amount of money you will pay for medical services during<br />

the plan year. The out-of-pocket maximum is the sum of your deductible and coinsurance<br />

payments.<br />

28


Southern Marketing Affiliates, Inc.<br />

STEPHANIE.MONTGOMERY@<strong>SMA</strong>LINK.COM | 870.935.3291

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