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The Future Of Airline Distribution - IATA

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<strong>The</strong> <strong>Future</strong> of <strong>Airline</strong> <strong>Distribution</strong> - A Look Ahead To 2017<br />

Figure 7: OTAs Show Only <strong>The</strong> Lowest Fare, And Do Not Present Ancillary Products<br />

• Unbundle their experiences to offer the low fares passengers seek, while enabling<br />

those who are interested the ability to buy additional, optional amenities or services.<br />

• Democratize the journey, by making some amenities once available only to premium<br />

travellers, such as priority security screening and airport lounge access, available for sale<br />

to a broader range of passengers.<br />

Source: Expedia.com JFK-SFO flight search<br />

• Extract a seat’s benefits, like being located on the aisle or window, having extra<br />

legroom, or offering in-seat power, to increase its appeal and help distinguish it from other<br />

seats in the cabin. Conversely, seats that are less appealing -- for example, a seat that<br />

doesn’t recline -- can also be highlighted.<br />

• Introduce new services for sale, such as in-flight Wi-Fi or premium meals, to enhance a<br />

passenger’s productivity or enjoyment while aloft.<br />

© 2012 Atmosphere Research Group, LLC. All rights reserved. 13

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