System Requierements for SaaS Version 2022.1

System Requirements 

for SaaS 

CURSOR-CRM, EVI, TINA, 

CURSOR-APP 

VERSION 

2022.1

Topic of Contents 

1. CURSOR System Architecture .......................................................................... 2 

2. Clients for SaaS ............................................................................................... 3 

2.1 Web Client ......................................................................................................................................3 

2.2 Administrative Client ......................................................................................................................3 

2.3 CURSOR App ...................................................................................................................................4 

3. Groupware Connection ................................................................................... 4 

4. Office Suite ..................................................................................................... 4 

5. System component approval ........................................................................... 4 

5.1 CURSOR - Application Server .........................................................................................................5 

5.2 CURSOR - Rich Client ......................................................................................................................6 

5.3 CURSOR - Web Client .....................................................................................................................6 

5.4 CURSOR - App .................................................................................................................................7 

System Requirements for SaaS | Author: Gebriyel Varli |Date: 12.05.2022 | 1

1. CURSOR System Architecture 

The CURSOR system architecture includes four layers: Presentation, Application, Data and Services. 

In the presentation layer, the following clients are available to users in SaaS operation: Web client, 

iOS and Android app. External web applications or individual websites can be embedded in the user 

interface of these clients using the Infoboard technology. 

Application and Data layers are located in the CURSOR Application Cloud operated by CURSOR. 

In the CURSOR Service Cloud, which is based on microservices, additional services are available that 

individually expand the application benefits. The application layer can access these services if 

required (on-demand). 

In SaaS operation, the web client is not authenticated via Kerberos protocol but via SAML technology 

with appropriate identity provider. External systems can also communicate with the CRM application 

instead of the front-end clients (web client and apps). This is usually done via SOAP or - as with the 

apps - via REST-based web services. These can be addressed synchronously or asynchronously 

directly from professionally modeled BPM processes, which is also the recommended EAI approach 

for coupling the CURSOR systems with other applications. 


2. Clients for SaaS 

2.1 Web Client 

■ The internet browser will require a main storage between 300 and 600 MB depending on version 

and system customizing. 

■ Network connection (per client) to the application server: Download >= 1.5 MBit/s, Upload >= 750 

KBit/s 

■ >= 500 MB hard disk space for downloaded documents 

■ Java Runtime is not required 

■ Screen resolution for desktop PCs / notebooks min. 1280 x 1024 px, tablet PCs 1024 x 768 px 

The following browser versions are currently supported for desktop PCs / notebooks: 

■ Google Chrome: The use of the most current version is recommended (>= 99). 

■ Mozilla Firefox version 98 and higher, ESR variant version 91 and higher. 

■ MS Edge on Chromium base (>= 99). 

In addition, the following browsers are supported with restrictions: 

■ Mac computer: Use on the basis of the current Safari version, whereby the suppression of popups 

in Safari must be deactivated. Nevertheless, operation is subject to general restrictions (e.g. 

no auto-login, no extended document handling, no external calls, no drag and drop of Outlook 

mails, no linked documents, no keyboard shortcuts) 

■ iPad: Use on the basis of the current Safari version, whereby the suppression of pop-ups in Safari 

must be deactivated. Nevertheless, the operation is subject to the same restrictions as with Mac 

computers as well as additional restrictions (e.g. no document upload, no drag and drop of 

documents, no double-click function, no individual positioning of mask separators) 

■ Android tablet PCs: Tablet PCs with Android 5 or higher in connection with Chrome or Firefox, 

whereby in the case of Chrome, document downloads will only work with an officially signed 

certificate. In addition, the same restrictions apply here as for iPads. Our internal tests are based 

on Samsung Galaxy Tab and Google Nexus; usage can therefore not be guaranteed for other 

device types. 

"Scripting" / "JavaScript" must be enabled for all browser variants used. An HTTPS operations 

certificate must also be set up. 

When using browser extensions, e.g. SpellChecker, unexpected behavior may occur in the web client 

(especially in the HTML editor) which is not influenced by our software. Therefore, the use of such 

extensions is strongly discouraged. 

For comfortable use of the web client, especially the advanced document handling as well as external 

calls, the setup of the CURSOR Browser Extension as well as the installation of the CURSOR 

Communication Host is on the windows platform required. For more information, refer to the 

installation manual. 

2.2 Administrative Client 

Access to a separate administrative client is currently required for the administration and 

customizing of the CRM system. The access is provided via ene't Navigator or Microsoft Remote 

Desktop Web Access (RD Web Access). 


2.3 CURSOR App 

■ iOS >=14 

■ Android from v. 8: The Android system WebView must be installed to allow the mapping of the 

INFOBOARDS in the CURSOR app. 

■ Here too, the following applies for mobile network connections: Download >= 768 KBit/s, Upload 

>= 128 KBit/s. 

■ During the system login it is checked whether a valid certificate is stored in the JBoss Application 

server which has been issued by a trustworthy certification authority. The (self-signed) certificate 

pre-installed on delivery is not sufficient and must be replaced by a customer-specific, valid 

certificate. 

■ 

■ 

Note: This applies to all systems used (development system, QA/acceptance system and 

production system). 

As of version 13, iOS restricts the maximum validity of certificates issued after 07/01/2019 to 

825 days (source: https://support.apple.com/en-us/HT210176). 

3. Groupware Connection 

As a prerequisite for the mail functionality in SaaS operation, an application server must access the 

mail server via the Exchange Web Service API (EWS) or alternatively via SMTP/IMAP. For security 

reasons, the firewall should be used to ensure that only the application server accesses the mail 

server from the outside. This can be done via site-to-site VPN or access restricted to IP address 

ranges. 

MS Exchange is required as groupware server for the use of appointment and task synchronization. 

The access is via EWS interface in connection with OAuth2 authentication, i. H. the possibility must 

be enabled that EWS can be used with OAuth2 authentication. 

4. Office Suite 

Use MS Office 2013, 2016 or 2019 for your Office area implementation. 

The Integration with Office 365 is tested and approved in case of local installation. However, no 

connection exists for the web/online versions of MS Word and MS Excel. 

5. System component approval 

The following section discusses the viability of the individual CURSOR-CRM components in their 

respective systems and in the context of other software solutions. 


Note 

For SaaS the topics "CURSOR - Web Client" and "CURSOR - App" are important. 

All products mentioned in the text are trademarked by their respective owners. 

5.1 CURSOR - Application Server 

Application 

server 

Operating system / VM Database system Groupware server 

Version 22.1 

(JBoss EAP 

7.2.4) 

■ Windows Server 

2012/2016/2019/2022 

■ SuSE from Enterprise 

server v. 12.x 

■ Oracle 19c 

■ MS-SQL 

2014/2016/2017/2019 

■ MS Exchange 

2013/2016/2019* 

■ Lotus Domino from 

10.0.x 

■ Red Hat from v. 7.x 

■ CentOS from 9.x 

■ VMware from v. 6.5 


(JBoss EAP 

7.2.4) 


2012/2016/2019/2022 



■ Oracle 18c/19c 

■ MS-SQL 

2012/2014/2016/2017/2019 


2013/2016/2019* 

■ Lotus Domino 9.0.x 

or higher 


■ Ubuntu version 18.x LTS 

or higher 




(JBoss EAP 

7.2.4) 


2012/2016/2019 



■ Oracle 18c/19c 

■ MS-SQL 

2012/2014/2016/2017/2019 


2013/2016/2019* 


or higher 



or higher 




(JBoss EAP 

7.2.4) 


2012/2016/2019 



■ Oracle 12c(R2)/18c/19c 

■ MS-SQL 

2012/2014/2016/2017/2019 


2013/2016/2019* 


or higher 



or higher 



Application 

server 

Operating system / VM Database system Groupware server 


*only in case of server-side Groupware implementation 

5.2 CURSOR - Rich Client 

Version Operating system MS Office 

Version 22.1 ■ Windows 8.1/10/11 ■ Office 2013/2016/2019/365** 

Version 21.2 ■ Windows 8.1/10 ■ Office 2013/2016/2019/365** 



** The Integration with Office 365 is tested and approved in case of local installation. However, no 

connection exists for the web/online versions of MS Word and MS Excel. 

5.3 CURSOR - Web Client 

Version Internet browser Tablet browser Network 

bandwidth 

Version 

22.1 


21.2 


21.1 

■ Google Chrome (from version 99) 

■ Mozilla Firefox (from version 98, 

ESR from 91.x) 

■ MS Edge on Chromium base 

(from version 99) 

■ Safari on Mac devices (version 

14.x or higher)******* 







14.x or higher)******* 







13.x or higher)******* 

■ Safari on iOS >=14 

■ Chrome and Firefox 

on Android 8*** 







■ Download >=1,5 

MBit/s 

■ Upload >= 750 

KBit/s 


MBit/s 

■ Upload >= 750 

KBit/s 


MBit/s 

■ Upload >= 750 

KBit/s 


Version Internet browser Tablet browser Network 

bandwidth 


20.2 







12.x or higher)******* 





MBit/s 

■ Upload >= 750 

KBit/s 

*** Tests are based on Samsung Galaxy Tab and Google Nexus, for other devices no guarantee for 

unlimited use. 

***** Operation on Safari is subject to general restrictions (such as no auto-login, no advanced 

document handling, no external calls, no drag-and-drop of Outlook mails, no linked documents, no 

keyboard shortcuts). 

5.4 CURSOR - App 

App version CURSOR server version Operating system Network bandwidth 

2022.1.x ■ 2022.1 ■ iOS >=14 

■ Android ab 8****** 

2021.2.x ■ 2021.2 ■ iOS >=14 

2021.1.x ■ 2021.1 ■ iOS >=13 

■ Android v. 8***** or higher 


2020.2.x ■ 2020.2 ■ iOS 12 (iPhone 5s or higher) 


Minimum 768 KBit/s 




****** The Android system WebView must be installed to allow the mapping of the INFOBOARDS in 

the CURSOR app. 

Tips for CURSOR app updates 

The CURSOR app must be updated to the matching major release version when the server 

version is updated. 

The server and CURSOR app versions don't necessarily have to have exactly the same patch 

version installed. 


Imprint 

As per: Ver. 2022.1.x | 12.05.2022 

Author: Gebriyel Varli 

In the interest of our customers, we are constantly striving to improve our solutions and 

documentations. Should you have any improvement suggestions concerning the content or the 

presentation, or if there is any other aspect that you would like us to know about, please do not 

hesitate to contact us. Comments and suggestions for improvements are gladly accepted at 

support@cursor.de. 

The content of this documentation, including all images, illustrations, tables and drawings, is the 

intellectual property of CURSOR Software AG. This documentation may not be duplicated, 

reproduced or transmitted in any way and for any purpose whatsoever, whether in whole or in part, 

without the prior written permission of CURSOR Software AG. Any infringement can result in criminal 

proceedings. 

The content of this documentation is subject to changes without prior notice. The documentation 

has been written and reproduced with the utmost care. Nevertheless, errors cannot be excluded. 

CURSOR Software AG does not assume any liability, guarantee or responsibility for any kind of 

damage resulting from errors in this documentation. 

Please note that the software and hardware names and brand names of the respective companies 

mentioned in this documentation are generally protected by brand, trademark and patent laws. 

Should you have any questions or need further information, please feel free to contact your contact 

persons from our sales, consulting and support departments. They will be glad to assist you. 

Contact Person: Friedrich-List-Strasse 31 

Gebriyel Varli 

35398 Giessen 

Software Development Director Phone +49 641 4 00 00 - 0 

Phone +49 641 4 00 00 - 900 Fax +49 641 4 0000 - 666 

gebriyel.varli@cursor.de 

www.cursor.de

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