July/August 2022

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Installer Insights Continued from page 20 TI: Tell us about a recent project you are proud of... LC: We put a job through planning, which has taken nine months to get approved as we have had to make some complex changes due to planning requests. A recent project completed by Leighanne and the Speedy Home Improvements team This job has everything involved. We are building a 10-metre orangery with an L-shaped conservatory wrapped around the orangery to accommodate an indoor hot tub. “The power of ‘word of mouth’ and ‘social’ is huge” Our expert fitters are also replacing a flat roof that is already there and installing a lantern and ‘GRPing’ the new roof and replacement windows throughout. This is going to be our biggest project on a single house, and we are very much looking forward to getting started on the installation. TI: What is the most difficult/challenging project that you’ve worked on? LC: The biggest challenge we find more than the individual jobs is the customer. Every client tends to have different expectations and ways they would like the project completed, so the challenge is quickly realising what their expectations are so that we then put in place a process to meet them. TI: What’s the most frustrating thing about your job? LC: The change in all the new regulations for building control and every building inspector wanting slightly different things from us. TI: And the most satisfying? LC: Getting great feedback from customers and, importantly, seeing our staff enjoy their job and the immense pride they have in what they do. Without our employees, Speedy Home Improvements wouldn’t be the great business it is today. “We feel the personal approach tends to sort issues out quicker” TI: How do you deal with difficult customers? LC: We always pick the phone up rather than email, as we feel the personal approach tends to sort issues out quicker. If they don’t answer the phone, we will pop round and see them. It is always best to deal with people immediately rather than leave any issues to fester. “Without our employees, Speedy Home Improvements wouldn’t be the great business it is today” TI: What is your opinion of online reviews? Are they a blessing or a curse for the installer? LC: I feel they are a curse. We do lots and lots of installations but we have only 20 reviews. The very small minority who take to the keyboards are often ‘warriors’ and only there to cause a fuss. It would be good if we could turn the tables and write reviews about customers! TI: What’s the biggest issue currently affecting you as an installer? LC: Finding staff that fit with the business is always a challenge and currently there is no specific course available that brings the next generation of glazers and fitters though. We are passionate about changing this and are actively looking at ways we can create our own course for them; something they can complete that will give them the skills they need for the job, but also a recognised qualification that they have for the rest of their careers. It would generate a great sense of achievement. Contact Speedy Home Improvements: 0808 149 3569 www.speedybuild.co.uk/ 22 TI JULY/AUGUST <strong>2022</strong> PRACTICAL CONTENT FOR THE GLAZING INSTALLER & HOME IMPROVEMENT SPECIALIST
ORION WITH THE proteQ10 £2000 GUARANTEE proteQ10 FEATURES AND BENEFITS 10 year performance guarantee Key/key & thumb-turn variants PASSWORD KEY SECURITY PROTECTED Brass & nickel finishes 5 Q-branded keys supplied as standard Bespoke Keyed Alike service available sales@vbhgb.com www.vbhgb.com 01634 263 300 @vbhgb
Page 1 and 2: JULY/AUG 2022 PRACTICAL CONTENT FOR
Page 3 and 4: Loved by Installers The EdgeGLIDE+
Page 5 and 6: Editor’s Comment GEORGE LEWIS EDI
Page 7 and 8: REGULARS 14 RETAIL THERAPY In the f
Page 9 and 10: For more news and the latest update
Page 11 and 12: SUPPORTING BETTER Mental Health IN
Page 14 and 15: i-folding door 15% INTRODUCTORY DIS
Page 16 and 17: Contract Retail Therapy Talk WHY PR
Page 18 and 19: Glaze Tube: Video Content PRESS PLA
Page 20 and 21: Contract FIT Show 2023 Talk 'A VERY
Page 22 and 23: Installer Insights IT'S A FAMILY AF
Page 26 and 27: Case study MAKING WAVES ON HAYLING
Page 28 and 29: Case study Continued from page 24 D
Page 30 and 31: Integral blinds With curtains and t
Page 32 and 33: PVCu & ALUMINIU
Page 34 and 35: Building Regulations GETTING TO KNO
Page 36 and 37: Updates LISTERS LEAD WITH SHEERLINE
Page 38 and 39: Contract The View Talk from Certass
Page 40 and 41: Bi-folds 'DESIGNED FOR INSTALLERS'
Page 42 and 43: Composite door trends KEEPING UP AP
Page 44 and 45: Updates VBH, the company behind the
Page 46 and 47: Total Talk: Band of Builders A HELP
Page 48 and 49: Total Talk: Band of Builders Contin
Page 50 and 51: Mental health focus IT'S TIME FOR A
Page 52 and 53: Advertorial: Eurocell DELIVERING TH
Page 54 and 55: Orangery systems BRINGING ILITE INT
Page 56 and 57: Article Garden rooms MORE THAN JUST
Page 58 and 59: Updates For further glazed extensio
Page 60: Business Advice PROTECTING YOUR CAS
Page 63 and 64: IO YEARS OF FIT HERE FOR THE LONG R
Page 65 and 66: The Power to WOW! AFTER BEFORE Only
Page 68 and 69: Article Thought leader: Smart secur
Page 70 and 71: Updates For further home improvemen
Page 72 and 73: Safety at Height TRAINING UP In the
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Safety at Height Continued from pag
Page 76 and 77:
Updates MORE THAN FIT FOR PURPOSE F
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Delivered within 6 days, fully fabr
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July/August 2022

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