BUSINESS ANALYST-DOCUMENTATION SPECIALIST
Jacksonville, Florida 32256
Award winning professional writer with experience conducting research, analyzing data, developing concise
documentation, and providing editorial support. Ability to create style manuals, design templates, and standard
operating procedure manuals while meeting quality assurance guidelines in compliance with organizational and
governmental specifications. Self-starter employing excellent soft skills such as verbal, written, and visual
communication, innovation, cooperation, and project management.
RELEVANT SKILLS & CREDENTIALS
• Technical Writing
• Video Editing & Production
• SEO Optimization
• Agile Methodology
• Adobe FrameMaker
• Adobe Audition
• Adobe DreamWeaver
• Adobe Photoshop
• Apple Pages and Keynote
• Microsoft Word, Excel, PowerPoint,
Outlook, OneNote, and Teams (WebRTC)
• Bentley InRoads
• Programing and Markdown Languages
• Drafting: CAD/Manual/SolidWorks
• Arbortext Navigator
• Skype for Business
M.A. Professional Writing, 2020, Kennesaw State University
Thesis-Kennesaw State University English majors at work: Careers in unexpected places description of the problem
B.S. Business Administration with concentration in E-Commerce, 2012, University of Phoenix, Atlanta, GA
Dymeng Services, Inc., St. Augustine, FL
Sigma Tau Delta, Eta Pi Chapter
Document Specialist/QA Analyst March 2021–April 2022
• Created 193 release documents.
• Edited over 144 documents to establish SDKs and application glossaries.
• Composed 8 client specific user manuals containing concise exhaustive tutorials, quick guide videos, and
Developed and maintained concise client based B2B and B2C interactive educational manuals, reference manuals,
and technical document templates for optimal readability and usability. Analyzed documents and videos to
maintain style content continuity. Wrote scripts, recorded audiovisual content, edited, produced, and uploaded
quick start videos and how-to videos. Collaborated with a variety of stakeholders and compiled information to
build Software Development Kits (SDKs). Followed Documentation as Code (Docs as Code) JIRA information to
create weekly time-sensitive updated customized software and edit and format API documents. Created flowcharts
and swimlane diagrams in LucidChart. Mastered new internal software and prepared interactive technical
procedures and documentation for future use. Communicated with team members through Web Real-Time
Communication (WebRTC) based Microsoft Teams. Edited a business profile, a business profile, and a SharePoint
ISPA, INC., Marietta, GA
Intermediate Technical Writer April 2015–March 2021
• Outstanding Team Player Award recipient, for quickly learning to edit additional Adobe FrameMaker
manuals when the team was understaffed.
• Received Lockheed Martin’s Focused Recognition Award for exceeding customer expectations in the
completion of the FrameMaker Project: Edited data based on client specifications and software restrictions.
Performed quality control efforts during the process of the project. Led project meetings, produced, and
distributed progress reports and timelines to inform project managers and met aggressive deadlines.
• Received ISPA’s “Dedication and Outstanding Performance” Award for mentoring additional editors and
providing extensive training and guidance during a challenging quarter.
Designed interactive educational manuals for technical documentation editors. Developed and maintained a
comprehensive library of technical terminology, documentation, and standard generalized markup language
(SGML) cheat sheets for manual developers. Edited airplane manuals for ISPA’s client in accordance with
department standards for the TechPubs department, an internal publishing unit of Lockheed Martin. Researched
information and utilized style manuals, writing manuals, and military specifications to incorporate and format
senior writer markups, engineering notes, and customer changes to existing airplane manuals. Produced electronic
documentation for hard copy manuals using SGML code. Analyzed and updated electronic files in MS Access and
Excel database to track deadlines and manual progression. Provided support to management by attending
meetings, assigning tasks, and managing workflow. Entered notes in JIRA to communicate issues and request
assistance for problem resolution.
Kennesaw State University, Kennesaw, GA
Graduate Research Assistant August 2018–May 2019
Served as Guest Lecturer within the Innovation and Engagement Coworking Lab Workshops. Proofread, edited,
and revised resumes, cover letters, academic papers, and book chapters. Assisted the Director of Community
Engagement in aiding undergraduate and graduate English majors with career planning and development
opportunities via internships and first-time employment in technical writing, grant writing, proposal writing,
and social media occupations. Collaborated with fellow graduate students in developing, editing, and publishing
documents for assigned projects. Researched and compiled data of business profiles from local community
organizations and nonprofits to develop job leads for English majors.
The Oak House, Canton, GA
Documentation Specialist-Internship June–July 2018
• Successfully designed a concise manual for a variety of stakeholders utilizing the organization’s
workspace management software powered by Habu.
• Produced a 142-page APA style interactive standard operating procedures (SOP) manual equipped
with table of contents and hyperlinks to each chapter and section for the company’s new business sector to
promote consistency within the organization.
Edited and maintained manuals related to the development of business systems and operations for coworking
space management including, but not limited to office space, events, concessions, payroll, vendors, and inventory.
Built custom manuals utilizing blueprints of private and public sector publications as a reference. Sourced
internal business documents to create new handbooks, manuals, and guides using Apple Pages.
KQ4BSV—Amateur Radio Technician License · Human Research: Advanced Issues in Informed Consent · Human
Research: Informed Consent and Incidental Finding in Research · Human Research: Social/Behavioral Research
Course·CITI Health Information Privacy and Security (HIPS)–Faculty & Students · Responsible Conduct of
Research–Humanities Responsible Conduct of Research Course · Responsible Conduct of Research–Social
Behavioral Conduct of Research Course · Conflict of Interest mini-course–Conflict of Interest · Export Controls–
CITI Export Controls Course · Information Privacy Security (IPS)–Students and Instructors
Pearlie Harris | 904-234-1255 |pearlieharris.pro | Linkedin.com/in/pearlie-harris PAGE 2